Mascon Wildfire Response

• By Jeff Paetkau
• 15 Jul 2021
• 0

We are here to support you.   We understand this is an extremely stressful and difficult time for many of our customers.  We want to assist you in any way we can.  We are dedicating additional resources to ensure our networks provide you with the communication you need to stay updated on any fire activity […]

Internet and Digital TV Package Rate Update – April 2021

• By Mascon CSR
• 28 Jan 2021
• 0

We want to notify you of some upcoming pricing changes to our residential internet and TV services and bulk TV services. Effective April 1, 2021, the monthly rate will increase for a number of subscriptions to residential internet service plans, residential TV service plans, and bulk TV service plans. At Mascon, we are committed to […]

New Year, New Look!

• By Mascon CSR
• 18 Jan 2021
• 0

To kick off 2021 we are keeping things fresh and updating the look of our Mascon website. Our new design is launching soon with improved features that will make it easier for you to navigate the site and find the information you are looking for. Stay tuned!

Book TV and Fashion Television discontinued

• By Mascon CSR
• 18 Jan 2021
• 0

Due to recent provider changes, Book TV and Fashion Television will no longer be available as part of Mascon’s TV Lineup as of February 22, 2021. The channel will be removed from your account, no action is required on your part. We apologize for any inconvenience this may cause.

New Upload Speeds

• By Mascon CSR
• 8 Dec 2020
• 0

Slow speeds getting you down?  Mascon has now increased upload speeds on our most popular internet plans. Upload speed changes as of December 1, 2020: Internet speed refers to how quickly information can be transmitted back and forth from the Internet to your computer. Internet speeds are measured in Mbps (Megabits per second). Download speed […]

BBC Canada discontinued

• By Mascon CSR
• 30 Nov 2020
• 0

Due to recent provider changes, BBC Canada will no longer be available as part of Mascon’s TV Lineup as of December 31, 2020. The channel will be removed from your account, no action is required on your part. We apologize for any inconvenience this may cause.

Remote Installations and Repairs

• By Mascon CSR
• 20 Mar 2020
• 0

Attention Mascon Customers, To protect our customers and team members, technicians will only enter homes or small businesses in the following situations: – Lifeline or emergency services– Escalations evaluated on a case by case basis All other installations, repairs and moves will now be guided remotely from the exterior of the home leveraging innovative tools […]

How Mascon is responding to COVID-19

• By Mascon CSR
• 18 Mar 2020
• 0

As the situation around the COVID-19 (Coronavirus) continues to evolve, I am reaching out to let you know how Mascon is responding to support our customers and putting their needs first. Now – and always – the health and safety of our team members, our customers, and the communities where we live, work and serve […]

UPDATED: Residential Internet and Digital TV Package Rate Update

• By Mascon CSR
• 18 Mar 2020
• 0

On February 28th, we posted a news article which provided notice of a price increase that would commence for existing subscriptions on May 1st, 2020. At Mascon, we are committed to providing you quality products and services at the best possible value and we’re here to support our customers facing financial challenges because of COVID-19. […]

Residential Internet and Digital TV Package Rate Update

• By Mascon CSR
• 28 Feb 2020
• 0

We want to notify you of some upcoming pricing changes to our residential internet and TV services. New pricing is effective March 1, 2020 for any new service subscriptions. The new pricing for existing service subscriptions will go into effect on May 1, 2020. At Mascon, we are committed to providing you quality products and […]