Scheduled & Unscheduled Outages
Our main goal at Mascon is to keep all systems online, at all times. However, outages can still occur.
It’s important to note that Fortis BC, Atco Energy and BC/AB Hydro experience outages that may affect your Mascon services. In the event of a service interruption, we encourage you to visit their website(s) to see if you may be affected as a result of a loss of power.
If you have any questions or concerns, or are still experiencing issues with your services and you are not affected by a current outage listed below, please contact our customer support team at 1-866-832-6020.
Status | Affected Systems | Date Start | Time Start | Date End | Time End | Internet | Email | Television | Phone | Affected Areas | Description |
|---|---|---|---|---|---|---|---|---|---|---|---|
OPEN | Irvine | 2025-03-16 | 15:00 | 2025-03-17 | 14:00 | Internet | Outage for Shockware customers in Irvine and Walsh | Unknown, under investigation | |||
OPEN | Manson’s Landing | 2025-03-15 | 03:00 | 2025-03-17 | 12:45 | Internet | Twincomm Wireless is affected by an outage | Unknown, under investigation | |||
SCHEDULED | Whaletown | 2025-03-18 | 11:00 | 2025-03-18 | 14:30 | Internet | Whaletown Fixed Wireless | Equipment maintenance | |||
SCHEDULED | Settler Alberta | 2025-03-26 | 10:00 | 2025-03-26 | 13:00 | Internet | Settler Alberta Fixed Wireless | Equipment maintenance |