Scheduled & Unscheduled Outages
Our main goal at Mascon is to keep all systems online, all the time. However outages can still occur.
Sometimes outages are planned, such as for equipment upgrades in which case they are scheduled at such a time to be as little inconvenience as possible to our subscribers. All planned outages will be noted on this page.
Unscheduled outages can be the result of equipment failure, either with Mascon or from our upstream providers (the ones who provide us with internet or television access), as well as power outages and emergency situations.
Our office uses a generator to keep our systems online, however, if there is no power in your area it will affect your internet and television service until its restored.
Fortis BC and BC Hydro provide their own outages page which can let you know when/if the power in your area is down or scheduled to be down.
Our technicians are immediately informed of outages and respond as soon as possible.
Some outages occur in remote locations and require time to access the sites, so some time may be involved. We appreciate your patience during these times.
Status | Affected Systems | Date Start | Time Start | Date End | Time End | Internet | Email | Television | Phone | Affected Areas | Description |
|---|---|---|---|---|---|---|---|---|---|---|---|
SCHEDULED | Sandspit | 2021/12/08 | 03:00 | 2021/12/08 | 05:00 | Television | A brief interruption of service for Queen Sandspit during system upgrades and maintenance. | Equipment upgrade | |||
SCHEDULED | Queen Charlotte | 2021/12/08 | 03:00 | 2021/12/08 | 05:00 | Internet | Television | A brief interruption of service for Queen Charlotte during system upgrades and maintenance. | Equipment upgrade | ||
OPEN | Quadra | 2021/12/06 | 09:41 | 2021/12/06 | 17:00 | Internet | Television | Internet and TV service is offline for some Quadra customers due to a few BC Hydro outages in various areas. | Power outage in area | ||
OPEN | Sayward | 2021/12/04 | 20:25 | 2021/12/06 | 16:00 | Internet | Television | Phone | Outage on the following streets in Sayward: Salmon River, Frenchmen | Unknown, under investigation | |
SCHEDULED | Fort St James | 2021/12/08 | 7:00 | 2021/12/08 | 12:00 | Internet | Television | Phone | Douglas, Carnell Murray, Ash E, Ash W, Elm, Dogwood, Birch, 2nd Ave. W, 4th Ave. W, Cedar | Equipment maintenance | |
SCHEDULED | Sicamous | 2021/12/02 | 14:00 | 2021/12/02 | 14:30 | Internet | Television | Phone | Parksville St. in Sicamous will be briefly affected by equipment maintenance | Equipment upgrade | |
SCHEDULED | Queen Charlotte | 2021/12/02 | 04:00 | 2021/12/02 | 05:00 | Internet | Television | Phone | Equipment upgrades will be affecting all of Queen Charlotte in Haida Gwaii. | Equipment upgrade | |
OPEN | All Systems | 2021/11/20 | 12:00 | 2021/12/31 | 12:00 | Phone | Due to landslides, communication between Mascon phone subscribers and some destination carriers may be affected | Unknown, under investigation | |||
OPEN | Chase, Sicamous, Nakusp | 2021/09/21 | 00:01 | 2021/11/05 | 00:01 | Television | The local weather channel 220 is offline due to unexpected changes by our upstream provider. Crews are working to restore this service. Chase, Sicamous and Nakusp. | Unknown, under investigation |