Outages

Scheduled & Unscheduled Outages

Our main goal at Mascon is to keep all systems online, all the time. However outages can still occur.

Sometimes outages are planned, such as for equipment upgrades in which case they are scheduled at such a time to be as little inconvenience as possible to our subscribers. All planned outages will be noted on this page.

Unscheduled outages can be the result of equipment failure, either with Mascon or from our upstream providers (the ones who provide us with internet or television access), as well as power outages and emergency situations.

Our office uses a generator to keep our systems online, however, if there is no power in your area it will affect your internet and television service until its restored. 

Fortis BC and BC Hydro provide their own outages page which can let you know when/if the power in your area is down or scheduled to be down.

Our technicians are immediately informed of outages and respond as soon as possible.

Some outages occur in remote locations and require time to access the sites, so some time may be involved. We appreciate your patience during these times.


Status
Affected Systems
Date Start
Time Start
Date End
Time End
Internet
Email
Television
Phone
Affected Areas
Description
OPEN
Chase
2024-03-19
09:30
2024-03-19
11:00
Internet
Television
Shuswap ave, Brooke dr, Leighton ave, Ash dr, Shepherd rd, Cottonwood st, Elm st, Cedar ave, Cedar pl
Equipment maintenance
SCHEDULED
Vanderhoof, Fort St James, Fraser Lake, and Burns Lake
2024-03-19
04:00
2024-03-19
06:00
Internet
Television
All of Vanderhoof, Fort St James, Fraser Lake, and Burns Lake
Equipment maintenance
OPEN
Anglemont
2024-03-20
10:00
2024-03-20
12:00
Internet
Television
Squilax-Anglemont rd, Golf Course rd, Columbia dr, Ranch rd, Airstrip rd, Gardiner rd
Equipment maintenance
OPEN
Quadra
2024-03-15
16:00
2024-03-19
11:00
Internet
Television
Wa Wa Kei Rd
Unknown, under investigation
SCHEDULED
Old Masset
2024-03-15
06:00
2024-03-15
07:00
Internet
Television
Chinni Node, Moon St, Raven Rd, Chinny Rd, Hibird St, Eagle Ave, Frog St, Shark St
Equipment maintenance
SCHEDULED
Masset
2024-05-15
05:30
2024-03-15
07:00
Internet
Television
Harrison Ave, Tahayghen Dr, Pine Cres, Collison Ave, Dogwood St, Elm St, Fir Cresent, Hemlock Cres, Maple Cres, Orr St, Hodges Ave, Mcleod St, McDonald St
Equipment maintenance
SCHEDULED
Burns Lake
2024-03-14
10:00
2024-03-14
14:00
Internet
Television
Sus Avenue, Center Street, Witzih Street, Toh Street, Tsa Street, Chas Avenue, Duncan Drive, Upper Lorne Street, Lower Lorne Street, Babine Crescent
Equipment maintenance
SCHEDULED
Big Valley and Lowden Lake
2024-03-26
00:00
2024-03-26
03:00
Internet
Big Valley and Lowden Lake Fixed Wireless
Equipment maintenance
OPEN
Creston Fixed Wireless
2024-03-08
10:00
2024-03-21
12:00
Internet
Television
Thompson Tower
customers may experience intermittent service due to ice accumulation on the tower structure.
SCHEDULED
Haida Gwaii
2024-03-13
01:00
2024-03-13
06:00
Internet
Television
Phone
All service to Haida Gwaii
Equipment upgrade
OPEN
All
2024-02-28
00:00
2024-03-13
00:00
Television
Degraded TV for Mascon Orange TV service areas due to solar activity
Unknown, under investigation
SCHEDULED
Sayward
2024-03-22
09:00
2024-03-22
17:00
Frenchman Rd, Salmon River Main Forest Service Rd
Power outage in area
SCHEDULED
All Systems
2024-03-06
05:00
2024-07-06
06:00
Internet
Television
Phone
Possible brief core service interruptions
Equipment upgrade
OPEN
Wireless internet in Tlell
2023-10-25
09:30
2024-01-28
16:00
Internet
Tlell fixed wireless (link 2, 900mhz)
Equipment failure
OPEN
North Shuswap- Adams Hill
2023-08-18
10:00
2023-12-31
16:00
Internet
Air Speed Wireless Towers: Adam's Hill are still under going repairs from the Fire.
Unknown, under investigation
OPEN
All Areas
2023-10-10
00:00
2023-10-31
00:00
Television
Brief TV outages can be expected due to solar activity.
Unknown, under investigation
OPEN
All Systems
2022-10-19
10:00
12/31/2023
10:00
Television
TV systems, FF/RWD function.
Working with upstream providers and equipment manufactures to resolve the issue.
Issues narrowed down to 3rd party vendor's software, working with them to resolve the issues.