Outages


Scheduled & Unscheduled Outages


Our main goal at Mascon is to keep all systems online, all the time. However outages can still occur.

Sometimes outages are planned, such as for equipment upgrades in which case they are scheduled at such a time to be as little inconvenience as possible to our subscribers. All planned outages will be noted on this page.

Unscheduled outages can be the result of equipment failure, either with Mascon or from our upstream providers (the ones who provide us with internet or television access), as well as power outages and emergency situations.

Our office uses a generator to keep our systems online, however, if there is no power in your area it will affect your internet and television service until its restored. 

Fortis BC and BC Hydro provide their own outages page which can let you know when/if the power in your area is down or scheduled to be down.

Our technicians are immediately informed of outages and respond as soon as possible.

Some outages occur in remote locations and require time to access the sites, so some time may be involved. We appreciate your patience during these times.


Status
Affected Systems
Date Start
Time Start
Date End
Time End
Internet
Email
Television
Phone
Affected Areas
Description
SCHEDULED
Sicamous
2022/05/20
03:00
2022/05/20
03:30
Television
All of Sicamous
Equipment maintenance
OPEN
All Systems
2022/05/18
08:00
2022/05/31
16:00
Television
ALL
Unknown, under investigation
SCHEDULED
Sandspit
2022/05/24
04:00
2022/05/24
08:30
Internet
Television
Phone
Beach, Spruce, Spur,Park, Beban, Christina Place, Blaine Shaw Road, School Road
Equipment maintenance
OPEN
ALL
2022/05/12
21:00
2022/05/31
16:00
Television
All
Equipment failure
OPEN
Sandspit
2022/05/20
08:00
2022/05/20
16:00
Internet
Television
TV and internet outage in the Sandspit area. Crews are investigating
Unknown, under investigation
OPEN
Sicamous
2022/05/18
11:46
2022/05/18
16:00
Television
Sicamous
Unknown, under investigation
OPEN
Skidegate
2022/05/12
08:00
2022/05/23
16:00
Television
2nd Ave , 500 Block of skidegate Heights
Equipment failure
SCHEDULED
Tahsis
2022/05/20
07:00
2022/05/20
17:00
Internet
Television
Phone
BC HYDRO - All of Tahsis.
Power outage in area
OPEN
North Shuswap
2022/04/08
07:00
2022/04/12
17:00
Television
Channels 470-473
Unknown, under investigation
OPEN
All Systems
2022/02/22
14:30
2022/03/16
16:00
Television
All - No sound channel 816 (CBC Radio)
Unknown, under investigation
OPEN
All
2022/02/17
16:00
2022/03/16
17:00
Television
Channel 813 (radio station) is playing static. Our crews are investigating.
Unknown, under investigation