Outages


Scheduled & Unscheduled Outages


Our main goal at Mascon is to keep all systems online, all the time. However outages can still occur.

Sometimes outages are planned, such as for equipment upgrades in which case they are scheduled at such a time to be as little inconvenience as possible to our subscribers. All planned outages will be noted on this page.

Unscheduled outages can be the result of equipment failure, either with Mascon or from our upstream providers (the ones who provide us with internet or television access), as well as power outages and emergency situations.

Our office uses a generator to keep our systems online, however, if there is no power in your area it will affect your internet and television service until its restored. 

Fortis BC and BC Hydro provide their own outages page which can let you know when/if the power in your area is down or scheduled to be down.

Our technicians are immediately informed of outages and respond as soon as possible.

Some outages occur in remote locations and require time to access the sites, so some time may be involved. We appreciate your patience during these times.


Status
Affected Systems
Date Start
Time Start
Date End
Time End
Internet
Email
Television
Phone
Affected Areas
Description
OPEN
Port Alice
2022-12-02
09:00
2022-12-05
15:30
Television
Channels 240 241 380 383 400 414 and 444
Unknown, under investigation
OPEN
Ashcroft/Cache Creek
2022-12-01
00:00
2022-12-05
16:30
Internet
Television
Rattlesnake , Kozy , Elm Rd
Equipment failure
OPEN
Salmon Arm
2022-11-16
12:00
2022-12-30
17:00
Television
All systems
Outage on channel 500 HBO, provider is working on a solution
OPEN
All Systems
2022-10-19
10:00
02/29/2023
10:00
Television
TV systems, FF/RWD function.
Working with upstream providers and equipment manufactures to resolve the issue.
Issues narrowed down to 3rd party vendor's software, working with them to resolve the issues.