Scheduled & Unscheduled Outages
Our main goal at Mascon is to keep all systems online, all the time. However outages can still occur.
Sometimes outages are planned, such as for equipment upgrades in which case they are scheduled at such a time to be as little inconvenience as possible to our subscribers. All planned outages will be noted on this page.
Unscheduled outages can be the result of equipment failure, either with Mascon or from our upstream providers (the ones who provide us with internet or television access), as well as power outages and emergency situations.
Our office uses a generator to keep our systems online, however, if there is no power in your area it will affect your internet and television service until its restored.
Fortis BC and BC Hydro provide their own outages page which can let you know when/if the power in your area is down or scheduled to be down.
Our technicians are immediately informed of outages and respond as soon as possible.
Some outages occur in remote locations and require time to access the sites, so some time may be involved. We appreciate your patience during these times.
Status | Affected Systems | Date Start | Time Start | Date End | Time End | Internet | Email | Television | Phone | Affected Areas | Description |
---|---|---|---|---|---|---|---|---|---|---|---|
OPEN | Chase | 2024-03-19 | 09:30 | 2024-03-19 | 11:00 | Internet | Television | Shuswap ave, Brooke dr, Leighton ave, Ash dr, Shepherd rd, Cottonwood st, Elm st, Cedar ave, Cedar pl | Equipment maintenance | ||
SCHEDULED | Vanderhoof, Fort St James, Fraser Lake, and Burns Lake | 2024-03-19 | 04:00 | 2024-03-19 | 06:00 | Internet | Television | All of Vanderhoof, Fort St James, Fraser Lake, and Burns Lake | Equipment maintenance | ||
OPEN | Anglemont | 2024-03-20 | 10:00 | 2024-03-20 | 12:00 | Internet | Television | Squilax-Anglemont rd, Golf Course rd, Columbia dr, Ranch rd, Airstrip rd, Gardiner rd | Equipment maintenance | ||
OPEN | Quadra | 2024-03-15 | 16:00 | 2024-03-19 | 11:00 | Internet | Television | Wa Wa Kei Rd | Unknown, under investigation | ||
SCHEDULED | Old Masset | 2024-03-15 | 06:00 | 2024-03-15 | 07:00 | Internet | Television | Chinni Node, Moon St, Raven Rd, Chinny Rd, Hibird St, Eagle Ave, Frog St, Shark St | Equipment maintenance | ||
SCHEDULED | Masset | 2024-05-15 | 05:30 | 2024-03-15 | 07:00 | Internet | Television | Harrison Ave, Tahayghen Dr, Pine Cres, Collison Ave, Dogwood St, Elm St, Fir Cresent, Hemlock Cres, Maple Cres, Orr St, Hodges Ave, Mcleod St, McDonald St | Equipment maintenance | ||
SCHEDULED | Burns Lake | 2024-03-14 | 10:00 | 2024-03-14 | 14:00 | Internet | Television | Sus Avenue, Center Street, Witzih Street, Toh Street, Tsa Street, Chas Avenue, Duncan Drive, Upper Lorne Street, Lower Lorne Street, Babine Crescent | Equipment maintenance | ||
SCHEDULED | Big Valley and Lowden Lake | 2024-03-26 | 00:00 | 2024-03-26 | 03:00 | Internet | Big Valley and Lowden Lake Fixed Wireless | Equipment maintenance | |||
OPEN | Creston Fixed Wireless | 2024-03-08 | 10:00 | 2024-03-21 | 12:00 | Internet | Television | Thompson Tower | customers may experience intermittent service due to ice accumulation on the tower structure. | ||
SCHEDULED | Haida Gwaii | 2024-03-13 | 01:00 | 2024-03-13 | 06:00 | Internet | Television | Phone | All service to Haida Gwaii | Equipment upgrade | |
OPEN | All | 2024-02-28 | 00:00 | 2024-03-13 | 00:00 | Television | Degraded TV for Mascon Orange TV service areas due to solar activity | Unknown, under investigation | |||
SCHEDULED | Sayward | 2024-03-22 | 09:00 | 2024-03-22 | 17:00 | Frenchman Rd, Salmon River Main Forest Service Rd | Power outage in area | ||||
SCHEDULED | All Systems | 2024-03-06 | 05:00 | 2024-07-06 | 06:00 | Internet | Television | Phone | Possible brief core service interruptions | Equipment upgrade | |
OPEN | Wireless internet in Tlell | 2023-10-25 | 09:30 | 2024-01-28 | 16:00 | Internet | Tlell fixed wireless (link 2, 900mhz) | Equipment failure | |||
OPEN | North Shuswap- Adams Hill | 2023-08-18 | 10:00 | 2023-12-31 | 16:00 | Internet | Air Speed Wireless Towers: Adam's Hill are still under going repairs from the Fire. | Unknown, under investigation | |||
OPEN | All Areas | 2023-10-10 | 00:00 | 2023-10-31 | 00:00 | Television | Brief TV outages can be expected due to solar activity. | Unknown, under investigation | |||
OPEN | All Systems | 2022-10-19 | 10:00 | 12/31/2023 | 10:00 | Television | TV systems, FF/RWD function. Working with upstream providers and equipment manufactures to resolve the issue. | Issues narrowed down to 3rd party vendor's software, working with them to resolve the issues. |