Scheduled & Unscheduled Outages
Our main goal at Mascon is to keep all systems online, all the time. However outages can still occur.
Sometimes outages are planned, such as for equipment upgrades in which case they are scheduled at such a time to be as little inconvenience as possible to our subscribers. All planned outages will be noted on this page.
Unscheduled outages can be the result of equipment failure, either with Mascon or from our upstream providers (the ones who provide us with internet or television access), as well as power outages and emergency situations.
Our office uses a generator to keep our systems online, however, if there is no power in your area it will affect your internet and television service until its restored.
Fortis BC and BC Hydro provide their own outages page which can let you know when/if the power in your area is down or scheduled to be down.
Our technicians are immediately informed of outages and respond as soon as possible.
Some outages occur in remote locations and require time to access the sites, so some time may be involved. We appreciate your patience during these times.
Status | Affected Systems | Date Start | Time Start | Date End | Time End | Internet | Email | Television | Phone | Affected Areas | Description |
---|---|---|---|---|---|---|---|---|---|---|---|
RESOLVED | Old Massett | 2024-12-30 | 10:00 | 2024-10-31 | 15:30 | Internet | Television | All old Massett | Equipment maintenance | ||
RESOLVED | Woss | 2024-10-31 | 06:00 | 2024-10-31 | 10:30 | Internet | Television | Shop Rd, Rice Creek Rd | Unknown, under investigation | ||
OPEN | Quadra | 2024-10-30 | 12:00 | 2024-10-30 | 17:00 | Internet | Television | Heriot Bay | Power outage in area | ||
RESOLVED | Chase | 2024-10-31 | 09:00 | 2024-10-31 | 15:00 | Internet | Television | Phone | 1214 Okanagan Ave | Equipment maintenance | |
RESOLVED | Vanderhoof | 2024-10-30 | 08:30 | 2024-10-30 | 16:00 | Internet | Television | Stewart St E, Burrard Ave, Bute Ave, Connaught St, Victoria St E, Gracey Ln, Creasy Ave, Columbia St, Rainbow Ave, Osprey Dr, | Equipment maintenance | ||
RESOLVED | Creston - Formerly Swift Networks | 2024-10-29 | 05:00 | 2024-10-29 | 15:00 | Internet | Television | All Swift Network - Creston, Moyie, Yahk, Kitchener | Unknown, under investigation | ||
RESOLVED | Magna Bay | 2024-10-28 | 09:00 | 2024-10-29 | 12:00 | Television | TV service may be affected by signal issue | Unknown, under investigation | |||
OPEN | Haida Gwaii | 2024-10-10 | 12:00 | 2024-10-18 | 23:45 | Internet | Haida Gwai network is currently running on the mascon Back up system, customers may experience a degradation in their internet services due to a Fiber cut in the City West Sub sea fiber. TV Services are not impacted. | Equipment failure | |||
SCHEDULED | Daajing Giids, Haida Gwaii, Masset, Sandspit, Skidegate, Tlell, Tow Hill | 2024-10-30 | 10:00 | 2025-09-26 | 10:00 | Internet | Television | Phone | These communities are running on a temporary fix, awaiting permanent repairs from one of our partners on the island. Investigations and scheduling is ongoing. Announcements to follow as we learn more. | Equipment maintenance | |
OPEN | Masset and Haida Gwaii | 2024-09-11 | 06:00 | 2024-09-16 | 16:30 | Television | No audio on Stingray channels 928 through 939 | Working with upstream provider |