Scheduled & Unscheduled Outages
Our main goal at Mascon is to keep all systems online, all the time. However outages can still occur.
Sometimes outages are planned, such as for equipment upgrades in which case they are scheduled at such a time to be as little inconvenience as possible to our subscribers. All planned outages will be noted on this page.
Unscheduled outages can be the result of equipment failure, either with Mascon or from our upstream providers (the ones who provide us with internet or television access), as well as power outages and emergency situations.
Our office uses a generator to keep our systems online, however, if there is no power in your area it will affect your internet and television service until its restored.
Fortis BC and BC Hydro provide their own outages page which can let you know when/if the power in your area is down or scheduled to be down.
Our technicians are immediately informed of outages and respond as soon as possible.
Some outages occur in remote locations and require time to access the sites, so some time may be involved. We appreciate your patience during these times.
Status | Affected Systems | Date Start | Time Start | Date End | Time End | Internet | Email | Television | Phone | Affected Areas | Description |
|---|---|---|---|---|---|---|---|---|---|---|---|
OPEN | Clearwater | 2022-08-16 | 10:00 | 2022-09-26 | 20:00 | Internet | Swanson rd, Clearwater Village Rd, Cameron Rd, Blanchard Rd. , and possibly other areas. | Equipment failure | |||
OPEN | Chase | 2022-08-18 | 10:45 | 2022-08-18 | 16:00 | Internet | Television | VLA Road | Plant maintenance | ||
SCHEDULED | Burns Lake | 2022-08-18 | 20:00 | 2022-08-19 | 05:00 | Internet | Television | Phone | All of Burns Lake. BC Hydro planned power outage. | Power outage in area | |
SCHEDULED | Vanderhoof | 2022-08-18 | 08:00 | 2022-08-18 | 16:00 | Internet | Television | Phone | 3rd St, 4th St, 5th St, 6th St, 7th St, Hunter Ln, Corey Ln, Ryley Ave, Chilco Ave, Rivett Ln, HWY 16, Cruise Dr, Spruce St, Cedar Ave, Poplar Ave, Silvermill Rd, Brewster Rd, Dump Rd, Willow Rd | Equipment maintenance | |
OPEN | Sunnybrae | 2022-08-16 | 09:00 | 2022-08-31 | 20:00 | Internet | Notch Hill | Equipment failure | |||
OPEN | Fort St James | 2022-08-16 | 12:30 | 2022-08-16 | 13:00 | Internet | Television | Phone | Sampson, greenview | Equipment maintenance | |
OPEN | Nakusp, North Shuswap, Silver Creek, Sunnybrae | 2022-08-15 | 21:00 | 2022-08-31 | 00:00 | Television | North Shu, Sunny Brae, Nakusp, and Silver Creek | Equipment maintenance - channels 222 & 227 | |||
OPEN | Ashcroft/Cache Creek, Barriere, Burns Lake, Chase, Clearwater, Celista, Eagle Bay, Fraser Lake, Fort St James, Little Shuswap, Nakusp, North Shuswap, Pritchard, Sicamous, Silver Creek, Sunnybrae, Tobiano, White Lake, Vanderhoof | 2022-08-15 | 21:00 | 2022-08-31 | 00:15 | Television | TV Outage for Ashcroft/Cache Creek, Barriere, Burns Lake, Chase, Clearwater, Celista, Eagle Bay, Fraser Lake, Fort St James, Little Shuswap, North Shuswap, Nakusp, Pritchard, Sicamous, Silver Creek, Sunnybrae, Tobiano, White Lake, Vanderhoof | Equipment maintenance - (Channel 219 - Shopping Channel) | |||
SCHEDULED | Lawn Hill, Masset, Old Massett, Port Clements, Queen Charlotte/Daajing Giids Llnagaay, Sandspit, Skidegate, Tlell, Tow Hill | 2022/08/31 | 03:00 | 2022/08/31 | 05:00 | Internet | Television | Haida Gwaii | Equipment maintenance | ||
SCHEDULED | Burns Lake | 2022/08/18 | 20:00 | 2022/08/19 | 17:00 | Internet | Television | All areas in and around Burns Lake | Planned BCHydro outage https://www.bchydro.com/power-outages/app/outage-list-planned.html#planned-1602964060 |