Outages

Scheduled & Unscheduled Outages

Our main goal at Mascon is to keep all systems online, all the time. However outages can still occur.

Sometimes outages are planned, such as for equipment upgrades in which case they are scheduled at such a time to be as little inconvenience as possible to our subscribers. All planned outages will be noted on this page.

Unscheduled outages can be the result of equipment failure, either with Mascon or from our upstream providers (the ones who provide us with internet or television access), as well as power outages and emergency situations.

Our office uses a generator to keep our systems online, however, if there is no power in your area it will affect your internet and television service until its restored. 

Fortis BC and BC Hydro provide their own outages page which can let you know when/if the power in your area is down or scheduled to be down.

Our technicians are immediately informed of outages and respond as soon as possible.

Some outages occur in remote locations and require time to access the sites, so some time may be involved. We appreciate your patience during these times.


Status
Affected Systems
Date Start
Time Start
Date End
Time End
Internet
Email
Television
Phone
Affected Areas
Description
RESOLVED
Netago Fixed Wireless
2024-06-21
08:00
2024-06-21
14:00
Internet
All of Netago LTE customers
Equipment Failure
RESOLVED
Creston Fixed Wireless
2024-06-21
08:00
2024-06-21
12:00
Internet
Yahk Fixed Wireless
Power supply failure
SCHEDULED
Vanderhoof
2024-06-21
09:30
2024-06-21
16:00
Internet
Television
Markay Rd, Derksen Rd, Macdonald Rd, Stark Dr, Smedley Dr, Dushop Dr, Ens Rd
Equipment maintenance
RESOLVED
Netago
2025-04-20
09:00
2024-06-21
01:00
Internet
Bindloss and Sedlia intermittent service
Equipment failure
RESOLVED
Fort St James
2024-06-20
08:00
2024-06-20
14:00
Internet
Television
Lower Road
Faulty Equipment was replaced.
RESOLVED
Port Alice
2024-06-20
09:30
2024-06-20
10:00
Television
All of Port Alice
Equipment maintenance was completed.
RESOLVED
Fort St. James
2024-06-19
21:00
2024-06-20
11:00
Internet
Television
Lower Rd.
Faulty Equipment was replaced.
RESOLVED
Bonaparte
2024-05-20
08:00
2024-06-20
12:00
Internet
Television
Phone
Roper, Spirit and Orchard Roads
Unknown, under investigation
SCHEDULED
Port Alice
2024-06-17
10:00
2024-06-21
15:00
Television
Some customers may experience impaired TV channels
Unknown, under investigation
OPEN
Velocity
2024-04-11
07:00
2024-06-12
17:00
Internet
Customers off of the Madden tower.
Unknown, under investigation
RESOLVED
Gold River
2024-04-30
09:00
2024-04-30
18:00
Internet
Television
Gold River planned BC Hydro power outage.
Power was restored.
SCHEDULED
All Systems
2024-03-06
05:00
2024-07-06
06:00
Internet
Television
Phone
Possible brief core service interruptions
Equipment upgrade
OPEN
Wireless internet in Tlell
2023-10-25
09:30
2024-01-28
16:00
Internet
Tlell fixed wireless (link 2, 900mhz)
Equipment failure
OPEN
North Shuswap- Adams Hill
2023-08-18
10:00
2023-12-31
16:00
Internet
Air Speed Wireless Towers: Adam's Hill are still under going repairs from the Fire.
Unknown, under investigation
OPEN
All Areas
2023-10-10
00:00
2023-10-31
00:00
Television
Brief TV outages can be expected due to solar activity.
Unknown, under investigation
OPEN
All Systems
2022-10-19
10:00
12/31/2023
10:00
Television
TV systems, FF/RWD function.
Working with upstream providers and equipment manufactures to resolve the issue.
Issues narrowed down to 3rd party vendor's software, working with them to resolve the issues.