Outages


Scheduled & Unscheduled Outages


Our main goal at Mascon is to keep all systems online, all the time. However outages can still occur.

Sometimes outages are planned, such as for equipment upgrades in which case they are scheduled at such a time to be as little inconvenience as possible to our subscribers. All planned outages will be noted on this page.

Unscheduled outages can be the result of equipment failure, either with Mascon or from our upstream providers (the ones who provide us with internet or television access), as well as power outages and emergency situations.

Our office uses a generator to keep our systems online, however, if there is no power in your area it will affect your internet and television service until its restored. 

Fortis BC and BC Hydro provide their own outages page which can let you know when/if the power in your area is down or scheduled to be down.

Our technicians are immediately informed of outages and respond as soon as possible.

Some outages occur in remote locations and require time to access the sites, so some time may be involved. We appreciate your patience during these times.


Status
Affected Systems
Date Start
Time Start
Date End
Time End
Internet
Email
Television
Phone
Affected Areas
Description
OPEN
Sayward
2021/06/14
16:00
2021/06/15
16:00
Television
Some channels are missing (such as 251, 352, 383, 420 and some others), showing One Moment Please. Crews are investigating.
Unknown, under investigation
SCHEDULED
Barriere, Clearwater
2021/06/15
03:45
2021/06/15
04:00
Internet
Television
Phone
Network improvements affecting Fixed Wireless customers only.
Equipment upgrade
SCHEDULED
Port Clements, Tlell
2021/06/15
01:00
2021/06/15
05:00
Internet
Television
System Upgrades
Equipment upgrade