Scheduled & Unscheduled Outages
Our main goal at Mascon is to keep all systems online, all the time. However outages can still occur.
Sometimes outages are planned, such as for equipment upgrades in which case they are scheduled at such a time to be as little inconvenience as possible to our subscribers. All planned outages will be noted on this page.
Unscheduled outages can be the result of equipment failure, either with Mascon or from our upstream providers (the ones who provide us with internet or television access), as well as power outages and emergency situations.
Our office uses a generator to keep our systems online, however, if there is no power in your area it will affect your internet and television service until its restored.
Fortis BC and BC Hydro provide their own outages page which can let you know when/if the power in your area is down or scheduled to be down.
Our technicians are immediately informed of outages and respond as soon as possible.
Some outages occur in remote locations and require time to access the sites, so some time may be involved. We appreciate your patience during these times.
Status | Affected Systems | Date Start | Time Start | Date End | Time End | Internet | Email | Television | Phone | Affected Areas | Description |
|---|---|---|---|---|---|---|---|---|---|---|---|
SCHEDULED | Burns Lake | 2023-10-22 | 08:00 | 2023-09-22 | 16:00 | Internet | Television | Phone | Francis Lake Drive, Gerow Island Road, Robert Road, Holliday St., Flogum Street, Saunders Drive, Gerow Drive, Pioneer Way, Bay Street, Bennett Drive, Park Street, Water Street, North Francois Highway | Equipment maintenance | |
SCHEDULED | Vanderhoof | 2023-09-21 | 09:30 | 2023-09-21 | 16:00 | Internet | Television | Phone | Voth Road, Old Loop Road, Sinkut View Road, Mountainview Road, Mill Road, Martens Road, Loop Road | Equipment maintenance | |
SCHEDULED | Swift TV | 2023-10-10 | 01:00 | 2023-10-10 | 05:00 | Television | Swift TV Customers | The outage is due to preventative maintainance by our upstream provider. | |||
OPEN | Little Shuswap, Scotch Creek,Lee Creek (Tappen , White Lake Fixed Wireless cx on the scotch creek tower), eagle bay fw | 2023-08-19 | 10:00 | 2023-09-24 | 17:00 | Internet | Television | Phone | We regret to inform you that our network is currently experiencing an outage due to the wild fire and power loss. This incident is impacting our services, and we are working diligently to resolve it as quickly and safely as possible. St.Ives, Anglemont and parts of Magna Bay have been restored. We continue to work to restore service as soon as possible. | Line Repair underway | |
OPEN | All Systems | 2022-10-19 | 10:00 | 12/31/2023 | 10:00 | Television | TV systems, FF/RWD function. Working with upstream providers and equipment manufactures to resolve the issue. | Issues narrowed down to 3rd party vendor's software, working with them to resolve the issues. |