Scheduled & Unscheduled Outages
Our main goal at Mascon is to keep all systems online, all the time. However outages can still occur.
Sometimes outages are planned, such as for equipment upgrades in which case they are scheduled at such a time to be as little inconvenience as possible to our subscribers. All planned outages will be noted on this page.
Unscheduled outages can be the result of equipment failure, either with Mascon or from our upstream providers (the ones who provide us with internet or television access), as well as power outages and emergency situations.
Our office uses a generator to keep our systems online, however, if there is no power in your area it will affect your internet and television service until its restored.
Fortis BC and BC Hydro provide their own outages page which can let you know when/if the power in your area is down or scheduled to be down.
Our technicians are immediately informed of outages and respond as soon as possible.
Some outages occur in remote locations and require time to access the sites, so some time may be involved. We appreciate your patience during these times.
Status | Affected Systems | Date Start | Time Start | Date End | Time End | Internet | Email | Television | Phone | Affected Areas | Description |
|---|---|---|---|---|---|---|---|---|---|---|---|
RESOLVED | Vanderhoof | 2024-12-19 | 13:45 | 2024-09-19 | 16:00 | Internet | Television | Hospital Rd, Vanderview Dr., Lebler Rd, Hamilton Ave, Marrow Place, Hawses Place, Northside Rd, Redfern Dr, Seyforth Dr, Hargreaves Ave, Einsphar Rd, Sackner Rd, Reid Dr | Equipment maintenance | ||
SCHEDULED | Anglemont | 2024-09-19 | 10:30 | 2024-09-19 | 15:00 | Internet | Television | Estate dr, estate pl, Fairview rd | Equipment maintenance | ||
RESOLVED | Barriere | 2024-09-19 | 09:30 | 2024-09-19 | 10:30 | Internet | Television | Dunn lake rd,693-611 Barriere lakes rd,summers,Lodgepole,4811-4800 Barriere town ,745-705 Barriere lakes rd, Leonnie creek | Equipment maintenance | ||
RESOLVED | Daajing Giids Fixed Wireless | 2024-09-17 | 18:30 | 2024-09-18 | 10:00 | Internet | Daajing Giids fixed wireless customers are without service due to a BC Hydro power outage. | Power outage in area | |||
RESOLVED | Anglemont | 2024-07-18 | 10:00 | 2024-09-18 | 15:00 | Internet | Television | Estate Place, Estate Close, Aspen Rd, Fairview Rd, Kendean Rd and Anglemont way | Equipment maintenance | ||
RESOLVED | Cocrane Fixed Wireless | 2024-09-18 | 08:30 | 2024-09-18 | 17:00 | Internet | Television | Customers in the Cocrane area may experience disruptions in service as we perform work. | Equipment maintenance | ||
RESOLVED | Barriere | 2024-09-18 | 11:30 | 2024-09-18 | 12:30 | Internet | Television | Armour rd | Equipment maintenance | ||
RESOLVED | Burns Lake | 2024-09-17 | 09:00 | 2024-09-17 | 16:00 | Internet | Television | Hwy 16, Murphy rd, Miller rd S, Miller rd N, Mel rd, Rod and Gun Frontage Rd, Beatty Rd, Willowbrook rd, Eckland rd, Mckenna School rd. | Equipment maintenance | ||
RESOLVED | Chase | 2024-09-16 | 09:30 | 2024-09-16 | 14:00 | Internet | Television | Adams lake band | Equipment maintenance | ||
RESOLVED | Ft St James | 2024-09-16 | 09:30 | 2024-09-16 | 16:00 | Internet | Television | 3rd Ave, Kwah Rd E, Kwah Rd W, Greenview Dr, Sunset Ct, Mountainview Rd, Sampson Rd, Lower Rd, Middle Rd, Hill Dr, Church Dr, Carrier Rd, Hwy 27, Necoslie Rd, River Ln, Knots Landing, Osprey Ct, Stuart Dr E. | Equipment maintenance | ||
RESOLVED | Masset, Haida Gwaii | 2024-09-13 | 12:00 | 2024-09-17 | 12:00 | Internet | Television | Phone | Haida Gwaii Wireline and Fixed Wireless down owing to fiber cut | Fiber break from construction work | |
RESOLVED | Mascon/Broadband Surfer Fixed Wireless | 2024-09-18 | 01:00 | 2024-09-18 | 06:00 | Internet | Brief interruptions, approximately 30 minutes each to Mascon/Broadband Surfer Wireless towers: Erik, Boundary, Todd, Tyanna, Begin, Rhonda, WPG, Arrowhead, Key, 627 Silo, Honey, Vess, Hall, Coyote, Mel, Highvale, Lloyd, Miranda, Star, AB Beach, Library, Sunset | Equipment maintenance | |||
OPEN | Masset and Haida Gwaii | 2024-09-11 | 06:00 | 2024-09-16 | 16:30 | Television | No audio on Stingray channels 928 through 939 | Working with upstream provider |