Scheduled & Unscheduled Outages
Our main goal at Mascon is to keep all systems online, all the time. However outages can still occur.
Sometimes outages are planned, such as for equipment upgrades in which case they are scheduled at such a time to be as little inconvenience as possible to our subscribers. All planned outages will be noted on this page.
Unscheduled outages can be the result of equipment failure, either with Mascon or from our upstream providers (the ones who provide us with internet or television access), as well as power outages and emergency situations.
Our office uses a generator to keep our systems online, however, if there is no power in your area it will affect your internet and television service until its restored.
Fortis BC and BC Hydro provide their own outages page which can let you know when/if the power in your area is down or scheduled to be down.
Our technicians are immediately informed of outages and respond as soon as possible.
Some outages occur in remote locations and require time to access the sites, so some time may be involved. We appreciate your patience during these times.
Status | Affected Systems | Date Start | Time Start | Date End | Time End | Internet | Email | Television | Phone | Affected Areas | Description |
|---|---|---|---|---|---|---|---|---|---|---|---|
OPEN | Nicola Lake Fixed Wireless | 2024-07-26 | 08:30 | 2024-07-29 | 19:00 | Internet | Television | Fixed wireless customers in the Nicola Lake area. | Unknown, under investigation | ||
RESOLVED | Vanderhoof | 2024-07-24 | 12:30 | 2024-07-24 | 16:00 | Internet | Television | Hospital Rd, Vanderview Dr., Lebler Rd, Hamilton Ave, Marrow Place, Hawses Place, Northside Rd, Redfern Dr, Seyforth Dr, Hargreaves Ave, Einsphar Rd, Sackner Rd, Reid Dr | Equipment maintenance | ||
RESOLVED | Masset | 2024-07-24 | 11:30 | 2024-07-24 | 12:30 | Internet | Television | Burgess Ave, Mcbride St, Hwy 16, Wandleville | Equipment maintenance | ||
RESOLVED | Quadra | 2024-07-23 | 10:30 | 2024-07-23 | 15:30 | Internet | Television | 811-847 noble rd | Equipment maintenance | ||
RESOLVED | Sicamous | 2024-07-23 | 14:00 | 2024-07-24 | 12:00 | Internet | Television | Phone | 1455 Silver Sands Rd. | Equipment failure |