Scheduled & Unscheduled Outages
Our main goal at Mascon is to keep all systems online, all the time. However outages can still occur.
Sometimes outages are planned, such as for equipment upgrades in which case they are scheduled at such a time to be as little inconvenience as possible to our subscribers. All planned outages will be noted on this page.
Unscheduled outages can be the result of equipment failure, either with Mascon or from our upstream providers (the ones who provide us with internet or television access), as well as power outages and emergency situations.
Our office uses a generator to keep our systems online, however, if there is no power in your area it will affect your internet and television service until its restored.
Fortis BC and BC Hydro provide their own outages page which can let you know when/if the power in your area is down or scheduled to be down.
Our technicians are immediately informed of outages and respond as soon as possible.
Some outages occur in remote locations and require time to access the sites, so some time may be involved. We appreciate your patience during these times.
Status | Affected Systems | Date Start | Time Start | Date End | Time End | Internet | Email | Television | Phone | Affected Areas | Description |
|---|---|---|---|---|---|---|---|---|---|---|---|
SCHEDULED | Sicamous | 2022/05/20 | 03:00 | 2022/05/20 | 03:30 | Television | All of Sicamous | Equipment maintenance | |||
OPEN | All Systems | 2022/05/18 | 08:00 | 2022/05/31 | 16:00 | Television | ALL | Unknown, under investigation | |||
SCHEDULED | Sandspit | 2022/05/24 | 04:00 | 2022/05/24 | 08:30 | Internet | Television | Phone | Beach, Spruce, Spur,Park, Beban, Christina Place, Blaine Shaw Road, School Road | Equipment maintenance | |
OPEN | ALL | 2022/05/12 | 21:00 | 2022/05/31 | 16:00 | Television | All | Equipment failure | |||
OPEN | Sandspit | 2022/05/20 | 08:00 | 2022/05/20 | 16:00 | Internet | Television | TV and internet outage in the Sandspit area. Crews are investigating | Unknown, under investigation | ||
OPEN | Sicamous | 2022/05/18 | 11:46 | 2022/05/18 | 16:00 | Television | Sicamous | Unknown, under investigation | |||
OPEN | Skidegate | 2022/05/12 | 08:00 | 2022/05/23 | 16:00 | Television | 2nd Ave , 500 Block of skidegate Heights | Equipment failure | |||
SCHEDULED | Tahsis | 2022/05/20 | 07:00 | 2022/05/20 | 17:00 | Internet | Television | Phone | BC HYDRO - All of Tahsis. | Power outage in area | |
OPEN | North Shuswap | 2022/04/08 | 07:00 | 2022/04/12 | 17:00 | Television | Channels 470-473 | Unknown, under investigation | |||
OPEN | All Systems | 2022/02/22 | 14:30 | 2022/03/16 | 16:00 | Television | All - No sound channel 816 (CBC Radio) | Unknown, under investigation | |||
OPEN | All | 2022/02/17 | 16:00 | 2022/03/16 | 17:00 | Television | Channel 813 (radio station) is playing static. Our crews are investigating. | Unknown, under investigation |