Outages

Scheduled & Unscheduled Outages

Our main goal at Mascon is to keep all systems online, all the time. However outages can still occur.

Sometimes outages are planned, such as for equipment upgrades in which case they are scheduled at such a time to be as little inconvenience as possible to our subscribers. All planned outages will be noted on this page.

Unscheduled outages can be the result of equipment failure, either with Mascon or from our upstream providers (the ones who provide us with internet or television access), as well as power outages and emergency situations.

Our office uses a generator to keep our systems online, however, if there is no power in your area it will affect your internet and television service until its restored. 

Fortis BC and BC Hydro provide their own outages page which can let you know when/if the power in your area is down or scheduled to be down.

Our technicians are immediately informed of outages and respond as soon as possible.

Some outages occur in remote locations and require time to access the sites, so some time may be involved. We appreciate your patience during these times.


Status
Affected Systems
Date Start
Time Start
Date End
Time End
Internet
Email
Television
Phone
Affected Areas
Description
RESOLVED
Old Massett
2024-12-30
10:00
2024-10-31
15:30
Internet
Television
All old Massett
Equipment maintenance
RESOLVED
Woss
2024-10-31
06:00
2024-10-31
10:30
Internet
Television
Shop Rd, Rice Creek Rd
Unknown, under investigation
OPEN
Quadra
2024-10-30
12:00
2024-10-30
17:00
Internet
Television
Heriot Bay
Power outage in area
RESOLVED
Chase
2024-10-31
09:00
2024-10-31
15:00
Internet
Television
Phone
1214 Okanagan Ave
Equipment maintenance
RESOLVED
Vanderhoof
2024-10-30
08:30
2024-10-30
16:00
Internet
Television
Stewart St E, Burrard Ave, Bute Ave, Connaught St, Victoria St E, Gracey Ln, Creasy Ave, Columbia St, Rainbow Ave, Osprey Dr,
Equipment maintenance
RESOLVED
Creston - Formerly Swift Networks
2024-10-29
05:00
2024-10-29
15:00
Internet
Television
All Swift Network - Creston, Moyie, Yahk, Kitchener
Unknown, under investigation
RESOLVED
Magna Bay
2024-10-28
09:00
2024-10-29
12:00
Television
TV service may be affected by signal issue
Unknown, under investigation
OPEN
Haida Gwaii
2024-10-10
12:00
2024-10-18
23:45
Internet
Haida Gwai network is currently running on the mascon Back up system, customers may experience a degradation in their internet services due to a Fiber cut in the City West Sub sea fiber. TV Services are not impacted.
Equipment failure
SCHEDULED
Daajing Giids, Haida Gwaii, Masset, Sandspit, Skidegate, Tlell, Tow Hill
2024-10-30
10:00
2025-09-26
10:00
Internet
Television
Phone
These communities are running on a temporary fix, awaiting permanent repairs from one of our partners on the island.
Investigations and scheduling is ongoing. Announcements to follow as we learn more.
Equipment maintenance
OPEN
Masset and Haida Gwaii
2024-09-11
06:00
2024-09-16
16:30
Television
No audio on Stingray channels 928 through 939
Working with upstream provider