Scheduled & Unscheduled Outages
Our main goal at Mascon is to keep all systems online, all the time. However outages can still occur.
Sometimes outages are planned, such as for equipment upgrades in which case they are scheduled at such a time to be as little inconvenience as possible to our subscribers. All planned outages will be noted on this page.
Unscheduled outages can be the result of equipment failure, either with Mascon or from our upstream providers (the ones who provide us with internet or television access), as well as power outages and emergency situations.
Our office uses a generator to keep our systems online, however, if there is no power in your area it will affect your internet and television service until its restored.
Fortis BC and BC Hydro provide their own outages page which can let you know when/if the power in your area is down or scheduled to be down.
Our technicians are immediately informed of outages and respond as soon as possible.
Some outages occur in remote locations and require time to access the sites, so some time may be involved. We appreciate your patience during these times.
Status | Affected Systems | Date Start | Time Start | Date End | Time End | Internet | Email | Television | Phone | Affected Areas | Description |
|---|---|---|---|---|---|---|---|---|---|---|---|
RESOLVED | North Shuswap area | 2024-04-26 | 04:00 | 2024-04-26 | 11:00 | Internet | Television | Area wide BC Hydro outage. | Power outage in area | ||
RESOLVED | Netago Fixed Wireless | 2024-04-24 | 07:00 | 2024-04-25 | 01:30 | Internet | Delia, Morrin, Munson, Nacmine, Rumsey, Big Valley, Lowden Lake, Beymoor, Maclaren Dam areas | Damaged fibers re spliced by upstream partners | |||
RESOLVED | Nakusp | 2024-04-25 | 05:00 | 2024-04-25 | 07:00 | Internet | Television | Down Town West Side of Nakusp | Equipment maintenance | ||
RESOLVED | Velocity | 2024-04-22 | 08:00 | 2024-04-25 | 16:00 | Internet | Customers off of the TCT 10 access point. | Unknown, under investigation | |||
OPEN | Velocity | 2024-04-11 | 07:00 | 2024-06-12 | 17:00 | Internet | Customers off of the Madden tower. | Unknown, under investigation | |||
SCHEDULED | Gold River | 2024-04-30 | 09:00 | 2024-04-30 | 18:00 | Internet | Television | Gold River planned BC Hydro power outage. | Power outage in area | ||
SCHEDULED | All Systems | 2024-03-06 | 05:00 | 2024-07-06 | 06:00 | Internet | Television | Phone | Possible brief core service interruptions | Equipment upgrade | |
OPEN | Wireless internet in Tlell | 2023-10-25 | 09:30 | 2024-01-28 | 16:00 | Internet | Tlell fixed wireless (link 2, 900mhz) | Equipment failure | |||
OPEN | North Shuswap- Adams Hill | 2023-08-18 | 10:00 | 2023-12-31 | 16:00 | Internet | Air Speed Wireless Towers: Adam's Hill are still under going repairs from the Fire. | Unknown, under investigation | |||
OPEN | All Areas | 2023-10-10 | 00:00 | 2023-10-31 | 00:00 | Television | Brief TV outages can be expected due to solar activity. | Unknown, under investigation | |||
OPEN | All Systems | 2022-10-19 | 10:00 | 12/31/2023 | 10:00 | Television | TV systems, FF/RWD function. Working with upstream providers and equipment manufactures to resolve the issue. | Issues narrowed down to 3rd party vendor's software, working with them to resolve the issues. |