Toll Free: 1.866.832.6020   |   My Mascon   |   Seasonal Reconnections   |   NEED HELP?
Home Essentials Bundle - Digital TV + 3 Themes
Mascon Extend WiFi
Aquaman
Ballers
Business Fibre

Business Fibre

If your business needs the ultimate in speed & reliability,
nothing beats the performance of a fibre optic connection.

Upgrade to our FASTEST Internet!

Learn More

My Mascon

Access your e-mail, Internet Bandwidth usage and Pay-Per View ordering information here.

My Mascon

Outage Reports

Check for scheduled & unscheduled outages in your area.

View Outage Reports

Knowledgebase

Quickly find answers to frequently asked questions.

Browse Knowledgebase

Speed Test

Check your current internet speed.

Run Speed Test

Manuals

Manuals for all our hardware including modems, routers, digital & HD receivers, PVR's and more.

View Manuals

Remote Assistance

Have a technician remotely service your computer.

Get Assistance
Contact Mascon

Toll Free: 1.866.832.6020
Email: support@mascon.ca

Visit contact page

OUTAGE REPORTS
Status
g-recaptcha-response
Affected Systems
Date Start
Time Start
Date End
Time End
Internet
Websites
Email
Television
Phone
Affected Areas
Description
Resolution
OPEN
Clearwater, Barriere, Vanderhoof, Fraser Lake, Fort St James
2019/08/16
15:00
2019/08/19
16:00
Television
Some customers are experiencing "One Moment Please" or "Not Authorized" on the below channels

Ch 433 American Heroes Channel
Ch 250 BBC World News

Upstream provider is investigating.
Unknown, under investigation
Pending
OPEN
All Systems
2019/08/14
12:00
2019/08/19
12:00
Internet
TELUS hosted email addresses are offline. The problem is being investigated by TELUS currently.

Email address in the following domains are affected:

telus.net
columbiacable.net
coppervalley.bc.ca
coppervalley.net
jetstream.net
nakusp.net
omineca.com
rctvonline.net
revelstoke.net
Unknown, under investigation
Pending