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Remote installations and repairs

Friday March 20th, 2020

Attention Mascon Customers,

Remote installations and repairs

To protect our customers and team members, technicians will only enter homes or small businesses in the following situations:

  • Lifeline or emergency services
  • Escalations evaluated on a  case by case basis 

All other installations, repairs and moves will now be guided remotely from the exterior of the home leveraging innovative tools and approaches tested by our Mascon team.

For any inquiries you have during this time, please continue to use the following contact methods.

For any cash bill payments to your Mascon account, please continue to do so through your bank.

1.866.832.6020
Account Inquiries info@mascon.ca
Technical Support support@mascon.ca 

Thank you for your understanding and patience during this time.

COVID-19 Public Health Notice

Thursday March 19th, 2020

Attention Mascon Customers, 

With the increased level of criticality surrounding the COVID-19 pandemic, we are temporarily suspending public walk in’s at our Mascon community offices.

We at Mascon are taking the well being of both our employees and our customers with the utmost seriousness and hope to resume regular customer facing support in the near future. We are continuing to monitor the developments of the virus with public health officials.

For any inquiries you have during this time, please continue to use the following contact methods.

For any cash bill payments to your Mascon account, please continue to do so through your bank.

1.866.832.6020
Account Inquiries info@mascon.ca
Technical Support support@mascon.ca 

Thank you for your understanding and patience during this time.

NEED HELP?

Have questions? Need Technical assistance? Submit a request for our Technical Support team to contact you.

Customer Support

Webmail

Access your Mascon provided email remotely from any computer.

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Outage Reports

Check for scheduled & unscheduled outages in your area.

View outage reports

Webcams

View local Shuswap & other BC area webcams.

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Recent News
14Jul2020

North Shuswap/Little Shuswap Service Outage

We are currently experiencing a service outage in the Little Shuswap, North Shuswap and Eagle Bay areas.

Around 9:00pm on Monday, July 13th, Mascon fibre lines were damaged around the area of Bragg Road.