If you are a Mascon customer, please send your feedback here
Toll free: 1.866.832.6020
If the representative is not able to resolve your issue, please ask to speak to the Customer Service Representative’s Manager. Your Customer Service Representative will be pleased to transfer you.
Address your letter to:
4901 Auto Road SE
Salmon Arm, BC
Commission for Complaints for Telecom-television Services (CCTS) CCTS is an independent agency whose mandate is to resolve complaints of consumers about their telecom and TV services, and complaints of small business customers about their telecom services, free of charge. If you have a complaint about your telephone, wireless, internet or TV service, you must first try to resolve it directly with your service provider. If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you.
To learn more about CCTS, you may visit its website at www.ccts-cprst.ca or call toll-free at 1-888-221-1687.