Toll Free: 1.866.832.6020   |   My Mascon   |   Seasonal Reconnections   |   NEED HELP?   |   COVID-19


Customer Care

Monday – Friday: 8am – 5pm
Weekends, Stats & Holidays: Closed

You can reach us by phone at 1.866.832.6020

For billing and other account related inquiries or changes, please email:

Technical Support

Monday – Friday: 6am – 8pm
Saturday & Sunday: 8am – 4pm
Stats & Holidays: 8am – 4pm

For service related issues or inquiries, please email:

Emergency After Hours Support
Toll Free: 1-866-832-6020
At the prompt select Option 2 for after hours support

Any non-emergency calls will be dealt with on the next business day


Please note that due to COVID-19, our office locations are currently closed to the public. Should you require assistance, please use the above methods of contact to get in touch with our teams.

We look to reopen our customer facing offices when it is safe to do so.

Salmon Arm

4901 Auto Road SE
Salmon Arm, BC


148 Stewart St E
Vanderhoof, BC