Contact Us

Contact Mascon


Customer Care

Monday – Friday: 8am – 5pm
Weekends, Stats & Holidays: Closed

You can reach us by phone at 1.866.832.6020

For billing and other account related inquiries or changes, please email:

Technical Support

Monday – Friday: 6am – 8pm
Saturday & Sunday: 8am – 4pm
Stats & Holidays: 8am – 4pm

For service related issues or inquiries, please call 1.866-832-6020

Emergency After Hours Support
Toll Free: 1-866-832-6020

Any non-emergency calls will be dealt with on the next business day.


Please note that due to COVID-19, our office locations are currently closed to the public. Should you require assistance, please use the above methods of contact to get in touch with our teams.

We look to reopen our customer facing offices when it is safe to do so.

Salmon Arm
4901 Auto Road SE
Salmon Arm, BC
V1E 1X1
(Equipment returns should be sent to the above address)

148 Stewart St E
Vanderhoof, BC
V0J 3A0

Mail payments to:
Salmon Arm,BC
Box 3386
V1E 4S2