Contact Mascon
HOURS OF OPERATION
Please note that due to COVID-19, our office locations are currently closed to the public.
Should you require assistance, please use the above methods of contact to get in touch with our teams.
We look to reopen our customer facing offices when it is safe to do so.
Customer Care (Telephone)
Monday – Friday: 8am – 5pm
Weekends, Stats & Holidays: Closed
You can reach us by phone at 1.866.832.6020
For billing and other account related inquiries or changes, please email: billing@mascon.ca
Technical Support (Telephone)
Monday – Friday: 6am – 8pm
Saturday & Sunday: 8am – 4pm
Stats & Holidays: 8am – 4pm
For service related issues or inquiries, please call 1.866-832-6020
Depending on call wait times and business hours, you might want to consider requesting a call back
Emergency After Hours Support
Toll Free: 1-866-832-6020
Any non-emergency calls will be dealt with on the next business day.
OUR OFFICE LOCATIONS
Please note that due to COVID-19, our office locations are currently closed to the public.
Should you require assistance, please use the above methods of contact to get in touch with our teams.
We look to reopen our customer facing offices when it is safe to do so.
Salmon Arm
4901 Auto Road SE
Salmon Arm, BC
V1E 1X1
(Equipment returns should be sent to the above address)
Vanderhoof
148 Stewart St E
Vanderhoof, BC
V0J 3A0
Mail payments to:
Mascon
Salmon Arm,BC
Box 3386
V1E 4S2