Contact Us

Contact Mascon


Customer Care (Telephone)

Monday – Friday: 8am – 5pm PST
Weekends, Stats & Holidays: Closed

You can reach us by phone at 1.866.832.6020

For billing and other account related inquiries or changes, please email:

Technical Support (Telephone)

Monday – Friday: 6am – 8pm PST
Saturday & Sunday: 8am – 4pm PST
Stats & Holidays: 8am – 4pm PST

For service related issues or inquiries, please call 1.866-832-6020

Emergency After Hours Support
Toll Free: 1-866-832-6020

Any non-emergency calls will be dealt with on the next business day.


Should you require assistance, please use the above methods of contact to get in touch with our teams.

Mail payments to:

Mascon by TELUS
P.O. Box 3386 Stn Main
Salmon Arm, B.C.
V1E 1A0

Equipment Returns
Please visit our Equipment Returns page here.

Mascon is a registered business name of TELUS Communications Inc.