HOURS OF OPERATION
Customer Care (Telephone)
Monday – Friday: 8am – 5pm PST
Weekends, Stats & Holidays: Closed
Technical Support (Telephone)
Monday – Friday: 8am – 8pm PST
Saturday & Sunday: 8am – 4pm PST
Stats & Holidays: 8am – 4pm PST
You can reach us by phone at 1-866-832-6020
You can reach us by email at masconbilling@telus.com
Please note: As of February 28, 2025, we will discontinue the use of the email address billing@mascon.ca for all communications.
OUR OFFICE
Should you require assistance, please use the above methods of contact to get in touch with our teams. Note that our mailing address below is for general mail only, not payments.
Mascon by TELUS
P.O. Box 3386 Stn Main
Salmon Arm, B.C.
V1E 1A0
Please note: As of June 15, 2024, we will no longer be accepting cheques as a form of payment for any Mascon services. Payment can be made via credit card, debit card, pre-authorized payments or through your MyMascon account.
Equipment Returns
Please visit our Equipment Returns page here.
Mascon is a registered business name of TELUS Communications Inc.
The Commission for Complaints for Telecom-television Services (CCTS) is an independent agency whose mandate is to resolve complaints of consumers about their telecom and TV services, and complaints of small business customers about their telecom services, free of charge. If you have a complaint about your telephone, wireless, internet or TV service, you must first try to resolve it directly with your service provider. If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you. To learn more about CCTS, you may visit its website at www.ccts-cprst.ca or call toll-free at 1-888-221-1687.
