Remote Installations and Repairs

• By Mascon CSR
• 20 Mar 2020
• 0

Attention Mascon Customers, To protect our customers and team members, technicians will only enter homes or small businesses in the following situations: – Lifeline or emergency services– Escalations evaluated on a case by case basis All other installations, repairs and moves will now be guided remotely from the exterior of the home leveraging innovative tools […]

How Mascon is responding to COVID-19

• By Mascon CSR
• 18 Mar 2020
• 0

As the situation around the COVID-19 (Coronavirus) continues to evolve, I am reaching out to let you know how Mascon is responding to support our customers and putting their needs first. Now – and always – the health and safety of our team members, our customers, and the communities where we live, work and serve […]

UPDATED: Residential Internet and Digital TV Package Rate Update

• By Mascon CSR
• 18 Mar 2020
• 0

On February 28th, we posted a news article which provided notice of a price increase that would commence for existing subscriptions on May 1st, 2020. At Mascon, we are committed to providing you quality products and services at the best possible value and we’re here to support our customers facing financial challenges because of COVID-19. […]

Residential Internet and Digital TV Package Rate Update

• By Mascon CSR
• 28 Feb 2020
• 0

We want to notify you of some upcoming pricing changes to our residential internet and TV services. New pricing is effective March 1, 2020 for any new service subscriptions. The new pricing for existing service subscriptions will go into effect on May 1, 2020. At Mascon, we are committed to providing you quality products and […]

Peachtree TV Discontinued

• By Mascon CSR
• 27 Feb 2020
• 0

On April 30 Peachtree TV (channel 410) is being discontinued by our upstream provider and will no longer be available to Mascon. Mascon is always on the look out to add new HD channels and upgrade existing SD channels to HD. We’ll continue to evolve our products to provide the best possible entertainment value to […]

FYI To Discontinue Services

• By Mascon CSR
• 31 Dec 2019
• 0

FYI (Ch 350) has ceased operations and will no longer be available as of December 31, 2019

Vanderhoof/Fraser Lake Services Outage

• By Mascon CSR
• 14 Nov 2019
• 0

On Wednesday November 13th there was a motor vehicle accident south of Prince George, BC.  The accident caused extensive physical and fire damage to the fibre network that Mascon uses to service the area.  This impacted Mascon TV, internet and home phone services in the Vanderhoof and Fraser Lake areas. Once the local utility companies […]

IFC to Discontinue Services in Canada

• By Mascon CSR
• 4 Oct 2019
• 0

As of September 30, 2019, Independent Film Channel (IFC) will discontinue broadcasting in Canada. This decision was made by Corus Entertainment. We apologize for the inconvenience. Channels with similar programming available with Mascon are: Channel 361 – W Network Channel 420 – AMC Channel 383 – Bravo Channel 444 – Comedy Channel 413 – MovieTime […]

Rebranded CTV Signals – Effective September 12th, 2019

• By Mascon CSR
• 4 Oct 2019
• 0

Leveraging Canada’s #1 entertainment brand, CTV, Bell Media has rebranded specialty channels CTV Comedy Channel, CTV Sci-Fi Channel, CTV Drama Channel, and CTV Life Channel effective September 12th, 2019. The new brands are the next evolution of The Comedy Network, Space, Bravo, and Gusto, respectively. Channel 444 – Comedy is now CTV Comedy Channel 451 […]

Disney Channel Temporarily Unavailable

• By Mascon CSR
• 4 Oct 2019
• 0

Effective August 15, 2019 the Disney Channel (channel 401)  will be temporarily unavailable as we transition to our new content delivery system. The channel will be available in HD once the new content delivery upgrades are completed for each community by the end of November, 2019.