Internet Troubleshooting and FAQ
Our most common troubleshooting tips and questions can be found below.
There are a variety of reasons or causes for losing your Internet Connection. Below summarizes the most common causes and potential solutions to internet connection issues. Check to see if there are any scheduled & unscheduled outages in your area. There may be an outage we’re already working on. Restarting your modem is often the quickest way to solve Internet problems. Look over your wiring connections. Need additional support? Please contact our technical support team at 1.866.832.6020.
There are a number of scenarios inside the home which may cause slow speeds or the perception of slow speeds. Try these steps below for a quick fix to your slow internet issue: If the slowdown continues, you might want to use Xtend to extend your Wi-Fi coverage. Note: Wi-Fi is slower than wired connections when used in the home. For the best results, use a wired connection whenever possible. Reduce the sharing of Wi-Fi bandwidth. Your Wi-Fi-connected computers and gaming consoles, assistant devices, security cameras, and other devices that enable automatic updates may also use bandwidth automatically. Turn off a device if you don’t need it connected. You should think about changing your plan if you consistently experience slower speeds.
Your Wi-Fi signal will be disrupted if you place certain devices too close to your modem or router. Have a go at switching off or moving these devices that could meddle if possible: After moving the devices mentioned above, restart your modem and device: Need additional support? Please contact our technical support team at 1.866.832.6020.
The faster speeds offered by 5 GHz are ideal for streaming within close proximity of the modem or gateway. Speeds that are ideal for surfing and coverage over longer distances are provided by 2.4 GHz. 5GHz: 2.4GHz: Your home’s connected devices will share your Wi-Fi bandwidth. Wi-Fi-connected computers and gaming consoles, assistant devices, security cameras, and other devices that enable automatic updates may also use bandwidth automatically. Turn off a device if you don’t need it connected. If you find you are consistently having slower internet speeds, consider upgrading your plan. If you place certain devices too close to your modem or router, they will interfere with your Wi-Fi signal. Try turning off or moving these devices that could interfere if you can: Streaming video comes with the unpleasant side effect of video buffering. At the point when we watch a film on a Television, we anticipate ceaseless, continuous signs. However, streaming is different. Buffering issues can occur whenever you watch a video, even a simple YouTube video. Here are some simple steps to help alleviate video buffering: You can check your internet speed at https://www.speedtest.net/. In home Wi-Fi isn’t as fast as a wired connection to your modem/router. Use a wired connection for the best results. Depending on the quality of the video, streaming services use varying amounts of data per hour to watch movies or TV shows. To change your video quality and control how much data your streaming services use follow the instructions below: Netflix Disney+ AppleTV Paramount Plus Prime Video YouTube Crave TV The best way to predict your future home internet needs is to look at your current and past usage. You can view your internet data usage to ensure you are on a plan that meets your needs. Here are some simple steps to help navigate checking your data usage. To order our internet service, please call: 1.866.832.6020. Yes, we’re excited to offer Mascon Home Essentials Bundles with unlimited data, Television and Internet! Our technical support and customer care team can be reached at: 1.866.832.6020. Our office hours can be found here. To view any ongoing service outages, click here.
Depending on the quality of the video, using the Netflix app to watch movies or TV shows consumes varying amounts of data per hour. Follow these steps to modify your settings for how you use data.
Disney+ provides the best possible experience by default and automatically determines your system’s capabilities and internet connection speed. You can adjust your data usage settings by following the steps found here.
If you have a slow internet connection or want to use less data, you can choose to limitall purchases and rentals or playback to the standard-definition (SD) format in the AppleTV app. You can adjust your data usage settings by following the steps found here.
Get our bundle pricing for your home and you can save up to $68 per month.INTERNET INSTALLATION FEES AND EXTRAS
INTERNET INSTALLATION FEES AND EXTRAS
Professional Install – $75 Mascon will provide a professional aerial installation including bringing new lines to the building.
Our price includes the first 150 ft of cable, installed above ground from the road and 1 outlet in your home.
Activation – $50 Activating Mascon services on your account?
A fee for enablement to get your Mascon services up and running.
If you have deactivated your Mascon account, the activation fee will re-enable your services.
One activation fee covers all services registered to your account.
Additional Outlet – $75 Additional outlets at time of install are $75.
Data Overages – 15¢/GB Although our data limits are some of the highest in the industry, Mascon internet date overage is billed at $0.15 cents per GB.
AirSPEED Wireless internet data overage is billed at $0.35 per GB.
On-Site Service Call – $150/hr Service call for customer issue or equipment damage that is not directly caused by Mascon services or equipment.
Business After Hours
On-Site Service Call -$150/hrMascon Business Services subscribers only.
After-hours service call for issues that are not related to Mascon services or equipment.