Development Process

Development process

Mascon is a subsidiary of TELUS.  Builders and Developers are supported by TELUS Network Planners and Engineers in communities where Mascon operates.

While TELUS is committed to seamlessly integrating our building processes into development projects, the duration of each stage varies. Our typical timelines for commercial and residential network construction are outlined below. These timelines can vary depending on external factors such as municipal permitting or service relocation requirements.

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Your questions answered

What are the standard timelines required from TELUS to build network to a new commercial property?

TELUS requests you provide at least 20 weeks notice before the scheduled completion of a project. This will permit our Access Planning, Design, and Build teams the necessary intervals to successfully complete network construction to your development. For more details on the process and associated timelines, please refer to

At what point in the construction process do I have to contact TELUS to build network to my new commercial property?

Once you have municipal permits to proceed, please contact the TELUS Developer Relationship Management (DRM) team at or with the details of your development.

What documents does TELUS require to start my project?

Our engineering team requires standard design documentation, including:

  • AutoCAD Site Plan
  • PDF Site Plan
  • Depending on region, your preliminary BC Hydro (BC) or Power design (AB)
  • Civic Addressing for new development

Please have this documentation assembled prior to contacting TELUS.

What can I expect from TELUS once I’ve submitted information about my commercial development to the DRM team?

You will be contacted by a Client Project Manager (CPM) within 5 business days. They will confirm your information and work with you to answer any questions you may have about TELUS, the process and associated timelines, and your project.

Your designated CPM will be your single point of contact throughout the project, liaising with our Access Planning and Design teams. Your CPM will request your project’s drawings, schedule, and provide you with a billing letter for the construction of the network required for your project.

Upon payment confirmation and design approval, a TELUS Operations Manager will see the approved design through construction and final delivery.

Will TELUS manage municipal permitting, relocation and civils for my commercial project?

Depending on your municipality, TELUS may be required to act as your representative for civil and conduit construction on public property.

The DRM team will be able to inform you of the requirements in your local area.