Self Help Cable TV Troubleshooting and FAQ

If a “no signal” message appears on your television, the Cable TV PVR or Receiver’s connection or hardware may be the cause.

We recommend taking these steps to investigate and determine the “no sign” issue:

1. The cable box has neither power nor power on it. Check to see that the receiver is powered on and that the power button has been pressed.
2. Verify that all of the cables are securely fastened by looking at the TV and receiver’s back.
3. There are a number of inputs for connecting various devices on the back of your television. You need to set your TV to the input with the digital receiver connected.

If at all possible, make a note of which one it is plugged into because these inputs are typically labeled on the TV panel: For instance HDMI or Port 1, 2 or 3.

To change the Input Channel on your TV you need the remote control that came with
your TV. On that remote, look for the button that says “input,” “video source,” or “tv/video.”

Pressing that button will either display one of the following inputs or a menu displaying the available inputs:

• Video 1, 2, & 3
• Component 1, 2, & 3
• HDMI 1, 2, & 3
• RGB
• PC
• Game
• DVD
• Cable
• TV

Change your television to the input that your receiver is connected to if you know which one it is (HDMI, Component 1, 2, or 3, etc.)

Instead of the source that is plugged into your receiver, some televisions will choose a different video source, like TV, as the default. Assuming that you see this message after each power blackout check with television manual to check whether you can set a default input.

Wall outlets, power bars, and issues with the remote control are the most common causes of digital receivers not turning on.

To fix these issues, please follow the steps below.

Restart your digital receiver:

1. Restart your digital receiver
2. Disconnect the power cord from the back of the digital receiver.
3. Unplug the power cord from the wall outlet or power bar.
4. Wait 60 seconds, then reconnect the power cord.
5. The digital receiver will now reboot, which could take up to 2 minutes.
6. Press the power button on your remote to see if it works.

Check your connections:

1. Try connecting the power bar into an alternate wall power source.
2. Try plugging your digital receiver directly into the wall outlet if it is connected to a power bar.
3. Try using a different wall outlet to connect the digital receiver.

Check your remote control:

1. When you press the CBL button, your digital receiver will be controlled by your remote.
2. To turn on your digital receiver, press the Power button.

Due to regional broadcast regulations set forth by the NHL, NHL game telecasts must be blacked out in certain areas of Canada. These broadcast boundaries for NHL games have been set by the NHL for over 20 years and continue today.

When the game is blacked out, it may show “One Moment Please” or “Not Authorized”.

To help you better understand how you are impacted by blackouts, here is a basic summary of which games you can watch.

This manual will provide you with instructions to program your atlas remote.

Visit our Cable TV page here to see what channels are offered.

To view our packages and pricing, please view the information here.

To inquire about adding or changing your service options, please reach out to us.

Yes, we’re excited to offer Mascon Home Essentials Bundles with unlimited data, Television and Internet!
Get our bundle pricing for your home and you can save up to $68 per month.

Our technical support team can be reached at: 1.866.832.6020.

Our office hours can be found here.

You can request a call back by filling out this form.

To view any ongoing service outages, click here.