Self Help – Billing


Self Help – Understanding My Bill


Questions about Mascon Customer Support? Our most common questions and solutions can be found below.

Topics


Billing explained.

Every Mascon customer gets assigned to a bill cycle which runs from the 1st to last day of each month. Bills are sent out at the middle of each month (15th) with the due date on the 1st of the month following.

Adding, changing or signing up for additional services will result in a pro-rated bill, and will show an additional balance owning that is due of the 1st of the following month.

Read more here.

Your First Bill.

Every Mascon customer gets assigned to a bill cycle which runs from the 1st to last day of each month. Bills are sent out at the middle of each month (15th) with the due date on the 1st of the month following.

At the start of each bill cycle, you’ll be charged for your regular monthly services, such as television and internet, which are billed 1 month in advance.

Read more information here.

How to pay your bill.

The easiest way to pay your Mascon bill is to pay by credit card online using ourMyMascon portal.
There are many other simple ways to pay as well. More information can be found here.

Why don’t I get a PDF copy of my e-bill anymore?

We recently upgraded our billing platform. An important feature of this upgrade is the removal of email attachments. Access to detailed monthly billing statements is available anytime with your “MyMascon” portal which can be accessed or created at: https://mascon.ca/mymascon

More information here.

Why is my bill so high?

There are a variety of reasons why your Mascon Bill may fluctuate, here are the most common reasons.