July 19, 2024
Important Service Update
Dear Mascon Customers,
We wanted to make you aware that we are currently affected by the global CrowdStrike outage. We are still assessing the full scope of its impact on our operations.
This outage is affecting our customer support team, resulting in high call volumes. To help us manage this situation, we kindly ask that you only call Mascon by TELUS customer service for urgent matters. We appreciate your patience as we work to resolve everyone’s issues as quickly as we can.
Please rest assured, we are diligently working to resolve these issues as quickly as possible. We will keep you updated with the latest information. Thank you for your patience and understanding during this time.
Sincerely,
The Mascon by TELUS Team