Global CrowdStrike Outage

• By Mascon CSR
• 19 Jul 2024
• 0

Important Service Update Dear Mascon Customers, We wanted to make you aware that we are currently affected by the global CrowdStrike outage. We are still assessing the full scope of its impact on our operations. This outage is affecting our customer support team, resulting in high call volumes. To help us manage this situation, we […]

Scam Alert

• By Mascon CSR
• 6 Jun 2024
• 0

Important Notice Dear valued customers, We have identified a fraudulent organization pretending to be Mascon by TELUS or Mascon Cable, requesting upfront payments.We are actively investigating and mitigating risks to customers. To protect yourself, do not share personal or financial information with suspicious calls, report any fraudulent activity to us immediately, and verify the authenticity […]

Faster speeds in Haida Gwaii

• By Mascon CSR
• 5 Jun 2024
• 0

Limited Time Offer. Dear valued customers, Don’t miss this chance to get in on speeds of up to 500 Mbps AND save up to $845 when you sign up for Mascon Internet in Haida Gwaii.* Already a customer? Upgrade services to get in on this offer! Faster speeds. No contract. Learn more at Mascon.ca/Haida-Gwaii-Offer Call […]

Summer Sale

• By Mascon CSR
• 21 May 2024
• 0

Grab a bundle of Summer Savings! Dear valued customers, Don’t miss this chance to save up to $425 when you sign up for Mascon Internet and TV.* Already a customer? Add or upgrade services to get in on this offer! Learn more at Mascon.ca/SummerSale Call 1-866-832-6020 Offer valid May 21, 2024 through to August 2, […]

Wildfires

• By Mascon CSR
• 15 May 2024
• 0

We’ve entered fire season As fire season is underway, Mascon is here to ensure you have the support you need should an evacuation order occur and/or your services be impacted. Rest assured, Mascon will provide a credit for any impacted services and we would like to offer our emotional support with TELUS Health free community […]

Leap into Love

• By Mascon CSR
• 12 Feb 2024
• 0

Leap into Love Dear valued customers, This Valentine’s Day, leap into love and get a $129 credit for you AND your friend for every successful Mascon Internet or TV referral! Want to earn MORE SAVINGS? Add or upgrade services for an additional $29 credit per service for 3 months! PLUS we’ll waive $125 installation and […]

***EXTREME COLD WEATHER WARNING***

• By Mascon CSR
• 12 Jan 2024
• 0

***EXTREME COLD WEATHER WARNING*** Dear valued customers, Please take care in these cold temperatures by staying inside when possible and dressing warmly in layers when outside.  During severe weather events, there may be delays or interruptions in our services.  The safety of our customers and employees is our top priority, and we are closely monitoring […]

Internet for Good

• By Mascon CSR
• 12 Jan 2024
• 0

Connecting Canadians in need Having access to reliable internet is increasingly important in today’s interconnected world. But for low-income families, and people with disabilities, it can still be a struggle. Our Internet for Good® program helps Canadians in need. Internet plans starting at just $9.95 per month (plus applicable taxes) for two years. No installation […]

Spam!

• By Mascon CSR
• 7 Dec 2023
• 0

Watch out! SPAM emails are on the rise! There has been a recent increase in malicious emails sent to Mascon customers. While our cybersecurity does a great job of catching malicious emails there is always the potential for one to make it to your inbox. You can avoid falling victim to malicious emails or text […]

Holiday Sale

• By Mascon CSR
• 21 Nov 2023
• 0

The Season to Save is Here! SAVE up to $425 this holiday season with Internet and TV Deals!* Sign Up today! Already a customer? Upgrade or add services to get in on this deal! Call 1-866-832-6020 or visit Mascon.ca/HolidaySale Offer ends January 5, 2024. Conditions apply. Learn more here!