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20Mar2020

Remote installations and repairs

  • By Shawn Filipchuk
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Attention Mascon Customers, To protect our customers and team members, technicians will only enter homes or small businesses in the following situations: Lifeline or emergency services Escalations evaluated on a  case by case basis  All other installations, repairs and moves will now be guided remotely from the exterior of the home leveraging innovative tools and
18Mar2020

How Mascon is responding to COVID-19

  • By Shawn Filipchuk
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As the situation around the COVID-19 (Coronavirus) continues to evolve, I am reaching out to let you know how Mascon is responding to support our customers and putting their needs first. Now – and always – the health and safety of our team members, our customers, and the communities where we live, work and serve
18Mar2020

UPDATED: Residential Internet and Digital TV Package Rate Update

  • By Shawn Filipchuk
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On February 28th, we posted a news article which provided notice of a price increase that would commence for existing subscriptions on May 1st, 2020. At Mascon, we are committed to providing you quality products and services at the best possible value and we’re here to support our customers facing financial challenges because of COVID-19.
28Feb2020

Residential Internet and Digital TV Package Rate Update

  • By Shawn Filipchuk
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We want to notify you of some upcoming pricing changes to our residential internet and TV services. New pricing is effective March 1, 2020 for any new service subscriptions. The new pricing for existing service subscriptions will go into effect on May 1, 2020. At Mascon, we are committed to providing you quality products and
27Feb2020

Peachtree TV Discontinued

  • By Paul - Web Administrator
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On April 30 Peachtree TV (channel 410) is being discontinued by our upstream provider and will no longer be available to Mascon. Mascon is always on the look out to add new HD channels and upgrade existing SD channels to HD. We’ll continue to evolve our products to provide the best possible entertainment value to
18Feb2020

FOX Boston Recording Issue

  • By Paul - Web Administrator
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Update March 5: Our upstream provider made an equipment change which resolved this issue. There is an ongoing issue with FOX Boston (Channel 263) affecting pause/rewinding of live tv and fast forwarding/rewinding recordings. Mascon is investigating the cause of the issue with our providers.
31Dec2019

FYI Discontinued

  • By Paul - Web Administrator
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FYI (Ch 350) has ceased operations and will no longer be available as of December 31, 2019.
23Dec2019

Happy Holidays!

  • By Shawn Filipchuk
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Wishing you all a safe and joyous holiday season! We would like to remind you of our holiday hours at Mascon. Please note that regular office and support hours will be in effect if not noted below. Please visit our Mascon Support page for additional information: https://mascon.ca/support/ Office hours:December 24th 9am to 1pmDecember 25th &
14Nov2019

Vanderhoof/Fraser Lake Outage

  • By Shawn Filipchuk
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On Wednesday November 13th there was a motor vehicle accident south of Prince George, BC.  The accident caused extensive physical and fire damage to the fibre network that Mascon uses to service the area.  This impacted Mascon TV, internet and home phone services in the Vanderhoof and Fraser Lake areas. Once the local utility companies
04Oct2019

IFC to Discontinue Services in Canada

  • By Shawn Filipchuk
  • 1 Tags
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As of September 30, 2019, Independent Film Channel (IFC) will discontinue broadcasting in Canada. This decision was made by Corus Entertainment. We apologize for the inconvenience. Channels with similar programming available with Mascon are: Channel 361 – W Network Channel 420 – AMC Channel 383 – Bravo Channel 444 – Comedy Channel 413 – MovieTime
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