Book TV and Fashion Television discontinued

• By Mascon CSR
• 18 Jan 2021
• 0

Due to recent provider changes, Book TV and Fashion Television will no longer be available as part of Mascon’s TV Lineup as of February 22, 2021. The channel will be removed from your account, no action is required on your part. We apologize for any inconvenience this may cause.

New Upload Speeds

• By Mascon CSR
• 8 Dec 2020
• 0

Slow speeds getting you down?  Mascon has now increased upload speeds on our most popular internet plans. Upload speed changes as of December 1, 2020: Internet speed refers to how quickly information can be transmitted back and forth from the Internet to your computer. Internet speeds are measured in Mbps (Megabits per second). Download speed […]

BBC Canada discontinued

• By Mascon CSR
• 30 Nov 2020
• 0

Due to recent provider changes, BBC Canada will no longer be available as part of Mascon’s TV Lineup as of December 31, 2020. The channel will be removed from your account, no action is required on your part. We apologize for any inconvenience this may cause.

Remote Installations and Repairs

• By Mascon CSR
• 20 Mar 2020
• 0

Attention Mascon Customers, To protect our customers and team members, technicians will only enter homes or small businesses in the following situations: – Lifeline or emergency services– Escalations evaluated on a case by case basis All other installations, repairs and moves will now be guided remotely from the exterior of the home leveraging innovative tools […]

How Mascon is responding to COVID-19

• By Mascon CSR
• 18 Mar 2020
• 0

As the situation around the COVID-19 (Coronavirus) continues to evolve, I am reaching out to let you know how Mascon is responding to support our customers and putting their needs first. Now – and always – the health and safety of our team members, our customers, and the communities where we live, work and serve […]

UPDATED: Residential Internet and Digital TV Package Rate Update

• By Mascon CSR
• 18 Mar 2020
• 0

On February 28th, we posted a news article which provided notice of a price increase that would commence for existing subscriptions on May 1st, 2020. At Mascon, we are committed to providing you quality products and services at the best possible value and we’re here to support our customers facing financial challenges because of COVID-19. […]

Residential Internet and Digital TV Package Rate Update

• By Mascon CSR
• 28 Feb 2020
• 0

We want to notify you of some upcoming pricing changes to our residential internet and TV services. New pricing is effective March 1, 2020 for any new service subscriptions. The new pricing for existing service subscriptions will go into effect on May 1, 2020. At Mascon, we are committed to providing you quality products and […]

Peachtree TV Discontinued

• By Mascon CSR
• 27 Feb 2020
• 0

On April 30 Peachtree TV (channel 410) is being discontinued by our upstream provider and will no longer be available to Mascon. Mascon is always on the look out to add new HD channels and upgrade existing SD channels to HD. We’ll continue to evolve our products to provide the best possible entertainment value to […]

FYI To Discontinue Services

• By Mascon CSR
• 31 Dec 2019
• 0

FYI (Ch 350) has ceased operations and will no longer be available as of December 31, 2019

Vanderhoof/Fraser Lake Services Outage

• By Mascon CSR
• 14 Nov 2019
• 0

On Wednesday November 13th there was a motor vehicle accident south of Prince George, BC.  The accident caused extensive physical and fire damage to the fibre network that Mascon uses to service the area.  This impacted Mascon TV, internet and home phone services in the Vanderhoof and Fraser Lake areas. Once the local utility companies […]