Self Help Cable TV

Self Help – Cable TV

Questions about Mascon TV? Our most common questions and solutions can be found below.


What channels do you offer?

Visit our Cable TV page here to see what channels are offered.

To view our packages and pricing, please view the information here.

To inquire about adding or changing your service options, please reach out to us.

Why does my TV say No Signal?

This message means your TV is not able to receive a signal from the device its been told to look at (the digital receiver).

This message can usually be resolved with these steps.

NHL Blackout Information.

Due to regional broadcast regulations set forth by the NHL, NHL game telecasts must beblacked out in certain areas of Canada. These broadcast boundaries for NHL games have been set by the NHL for over 20 years and continue today.

When the game is blacked out, it may show “One Moment Please” or “Not Authorized”.

To help you better understand how you are impacted by blackouts, here is a basic summary of which games you can watch.

How to program your Atlas TV remote.

To program your Atlas Remote control, you will first need to turn on the device you would like to program with the remote (for example your television, audio system Blu-Ray or DVD player).

Once powered on, proceed with the following directions.

How to program your Polaris Remote Control.

Turn on your TV and follow the steps here to set up your remote.

Be sure to point the remote at your TV during setup.

How to set up your Favourites List.

Favourites List will allow you to control what you see when you open the Program Guide on your Mascon Digital Cable Box.

The power is yours! You can set up as many lists as you like.

My digital receiver will not power on.

The most common causes for digital receivers to not power on, are wall outlets, power bars, and remote control issues.

To fix these issues, please follow the instructions here.

How to setup your HDTV Digital Receiver.

This article will provide you with step-by-step instructions to setup your digital receiver.

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