- By Paul - Web Administrator
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Mascon is pleased to announce some exciting upgrades to our TV content delivery system over the next few months. Please scroll down to review planned dates for the upgrade and FAQ’s
- Changing 67 existing TV channels to HD and adding new radio TV channels. (Scroll down to FAQs for complete list.)
- Adding six new TV network channels: HLN HD, Deutsche Welle (previously only available to Chase and Sicamous), CTV Edmonton HD, Fox Sports Racing HD, Nat Geo Wild HD, and Yule Log HD.
- COMING SOON: Pay-Per-View (PPV) ordering service is currently unavailable. Once updates to the PPV system are complete, TV customers in select Mascon serviceable communities will take advantage of ordering live event PPV content directly from the on-screen guide on HD PPV channels 701 and 703 using the set-top box remote control.
- Note: Upon completion of the PPV system update, PPV content will be limited to Live Events only, movies will no longer be available for order. TV customers in Silver Creek, Sunnybrae, Lee Creek, St Ives, and Mara will only be able to order PPV by calling 1-866-832-6020 during office hours Monday to Friday. All other TV customers will make PPV orders exclusively through the on-screen guide.
Beginning in April, the new TV content delivery system launches first in Sunnybrae with the roll-out for all communities to be completed by the end of October 2019. Roll-out of the Pay-Per-View update to select communities follows closely.
*Dates subject to change
Planned roll-out of system upgrade for all Mascon communities*: Planned roll-out of PPV update for select Mascon communities*: Sunnybrae April 10 2019
White Lake April 10 2019
Silver Creek April 24 2019
Nakusp May 15 2019
Chase May 29 2019
Ashcroft June 19 2019
Lee Creek July 10 2019
St Ives July 10 2019
Anglemont July 10 2019
Magna Bay July 10 2019
Celista July 10 2019
Little Shuswap July 10 2019
Pritchard July 10 2019
Sicamous July 24 2019
Mara July 24 2019
Burns Lake August 7 2019
Fraser Lake August 28 2019
Fort St James September 11 2019
Barriere October 2 2019
Clearwater October 16 2019
Vanderhoof November 6 2019
1. Why is Mascon making this change?
The new TV content delivery system will improve your TV subscription experience. The new delivery system reduces the amount of electronic equipment required in each of our head ends which lessens equipment failure resulting in a more reliable and scalable service offering to our customers.The added benefit of less power consumption helps our environment too.
2. Will I experience loss of service during the upgrade?
Mascon is taking steps to ensure the upgrades are as seamless as possible and will perform the switch to the new system during early morning hours to minimize impact to customers. Please refer to any outage updates here: https://mascon.ca/support/outage-reports/
3. Will the cost of my services increase?
No, the upgrade will not affect the cost of your services.
4. Will I need to purchase a new digital set-top-box receiver?
We have tested each type of digital set-top-box receiver currently used in our systems to ensure your existing set-top-box receiver will continue to work. You will not need to purchase new equipment if you are using a current digital set-top-box receiver.
5. Will I need an HD TV to watch HD TV channels?
Yes, an HDTV-input-equipped television set is required to watch TV programming in High-Definition quality.
However, if you don’t have an HDTV-input-equipped television you will still be able to view all HD channels without any issue in Standard Definition quality.
6. Will my current channel subscription change?
The new system will have the same channels available on the same channel numbers and theme packages with a few changes:
- Pay-Per-View will be exclusively available for direct order from the on-screen guide on channels 701 and 703. Only Live Events PPV content is available for order. PPV movie content is no longer available.
- Note: TV customers in Silver Creek, Sunnybrae, Lee Creek, St Ives, and Mara will have to order PPV by calling 1-866-832-6020 during office hours Monday to Friday.
- Headline News (HLN) HD – Channel 255 will be added to the International News theme pack, along with Deutsche Welle – Channel 256 which was previously only available to subscribers in Chase and Sicamous.
- CTV Edmonton HD – Channel 270 will be replacing CTV HD (previously CTV Toronto SD which already has an HD version on Channel 268) in the Networks Timeshift theme pack
- Fox Sports Racing HD – Channel 326 will be available again in the More Sports theme pack
- National Geographic Wild Canada HD – Channel 433 will replace American Heroes Channel in the Adventure theme pack
- Yule Log HD – Channel 942 will be added to Digital Starter
- ABC HD – Channel 260, NBC HD Channel 261, CBS HD – Channel 262 and FOX HD – Channel 263 will change from Detroit to Boston feeds. Network TV show programming is subject to change based on what is broadcast on the Boston feed.
- Updates to convert 67 SD channels to HD will also take place. Refer to the list below or click here to view the new TC Channel Lineup:
- 200 – Global Okanagan HD (Digital Starter)
- 205 – CBC Prince George HD (Digital Starter)
- 210 – PBS Seattle HD (Digital Starter)
- 211 – Knowledge Network HD (Digital Starter)
- 217 – OMNI Pacific HD (Digital Starter)
- 218 – APTN HD (Digital Starter)
- 221 – The Weather Network Canada HD (Digital Starter)
- 224 – SRC Vancouver HD (Digital Starter)
- 225 – TVA HD (Digital Starter)
- 226 – RDI HD (Digital Starter)
- 240 – CBC News Network HD (Canadian News)
- 241 – CTV News Channel HD (Canadian News)
- 243 – BNN HD (Canadian News)
- 250 – BBC World News HD (International News)
- 252 – Fox News Channel HD (International News)
- 254 – MSNBC HD (International News)
- 264 – CBC Halifax HD (Networks Timeshift)
- 266 – CBC Calgary HD (Networks Timeshift)
- 267 – CTV Halifax HD (Networks Timeshift)
- 268 – CTV Toronto HD (Networks Timeshift)
- 269 – CTV2VI HD (Networks Timeshift)
- 271 – CTV Calgary HD (Networks Timeshift)
- 273 – Global Calgary HD (Networks Timeshift)
- 274 – Global Edmonton HD (Networks Timeshift)
- 275 – City TV Calgary HD (Networks Timeshift)
- 276 – City TV Vancouver HD (Networks Timeshift)
- 309 – Sportsnet Ontario HD (Popular Sports)
- 320 – Outdoor Life Network Canada HD (More Sports)
- 321 – The Fight Network HD (More Sports)
- 322 – The Sportsman Channel HD (More Sports)
- 324 – NBA Canada TV HD (More Sports)
- 327 – NFL Network Canada HD (More Sports)
- 350 – FYI HD Canada (Real Life)
- 351 – ONE: Get Fit HD (Real Life)
- 352 – Vision HD (Real Life)
- 354 – Yes TV Calgary HD (Real Life)
- 361 – W Network HD (Real Life Culture)
- 363 – OWN HD (Real Life Culture)
- 364 – Travel And Escape HD (Real Life Culture)
- 370 – HGTV HD (Living)
- 372 – Cottage Life HD (Living)
- 373 – DIY Network Canada HD (Living)
- 374 – DTour HD (Living)
- 381 – Discovery Science HD (Discovery)
- 383 – Bravo Canada HD (Discovery)
- 391 – Animal Planet Canada HD – Discovery)
- 394 – Documentary HD (Nature and History)
- 401 – Disney Channel Canada HD (Family)
- 402 – Teletoon HD (Family)
- 403 – Treehouse HD (Family)
- 404 – Nickelodeon HD Canada (Family)
- 411 – Deja View HD (Retro TV)
- 412 – Game Show Network HD (Retro TV)
- 414 – Turner Classic Movies Canada HD (Retro TV)
- 422 – Showcase Action HD (Action)
- 423 – Crime Plus Investigation HD (Action)
- 424 – IFC HD Canada (Action)
- 430 – Paramount HD (Adventure)
- 434 – Wild TV HD (Adventure)
- 442 – BBC Canada HD (Medley)
- 443 – Cooking Channel HD (Medley)
- 451 – Gusto HD (Music Mix)
- 452 – MTV HD (Music Mix)
- 454 – Country Music Television HD (Music Mix)
- 455 – E! Entertainment Television Canada HD (Music Mix)
- 456 – OutTV HD (Music Mix)
- 462 – WPIX HD (Entertainment)
- 463 – KTLA HD (Entertainment)
- 465 – WSBK HD (Entertainment)
- Updates to select Radio Station channels will also take place. Refer to the list below or click here to view the new TC Channel Lineup :
- 801 – Fresh FM
- 826 – 96.3 Capital FM
- 831 – Big 105.5 FM Red Deer
- 833 – Sonic 102.9 Edmonton
- 835 – 100.3 The Bear Edmonton
- 836 – 101.7 CKER Edmonton World FM
- 837 – 104.9 Virgin Radio Edmonton
- 838 – 105.9 Shine FM Edmonton
- 839 – Global News Radio 770 CHQR Calgary
- 840 – Funny 1060AM Calgary
- 841 – CJAY 92 Calgary
- 842 – 94.7 Fairchild Radio Calgary
- 843 – Lite 96
- 844 – Jack FM 96.9 Calgary
- 845 – Vibe 98.5
- 846 – XL 103 FM Calgary
- 847 – Country 105
- 851 – 102.7 The Peak Vancouver
- 853 – Sportsnet 650 Vancouver
- 854 – AM730 Vancouver
- 855 – News1130 Vancouver
- 856 – AM1320 CHMB Vancouver
- 857 – The Bounce 91.7 Edmonton
If you have any further questions about this upgrade please contact 1-866-832-6020 to speak with a professional Mascon customer service representative.