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21Feb2017

OPEN: North Shuswap & Little Shuswap

  • By Matt - Customer Service
  • 1 Tags
  • 0 Comments
Date: February 21 2017          Start: 11:20 AM          End: 2:30 PM Affected Areas: North Shuswap & Little Shuswap Affected Services:   Television Description: Diagnosing Channel pixelization. Brief interruptions in service. Technician in Charge: Dave Bawtree Resolution: Short description of event Real time updates will be posted online – (Mascon Outage Reports)
17Feb2017

OPEN: XCOUNTRY

  • By Paul - Web Administrator
  • 1 Tags
  • 0 Comments
Date: February 17 2017          Start: 6:00 AM          End: 1:00 PM Affected Areas:  Parts of Hwy 221,Gibson Wood Rd,Saxon Street and surrounding areas in Centerville Affected Services:   Internet | Television | Phone Description: Maintenance to a cracked line Technician in Charge: Support Resolution: Pending Real time updates will be posted online – (Mascon Outage
16Feb2017

CLOSED: Windows Web Hosting

  • By Paul - Web Administrator
  • 1 Tags
  • 0 Comments
Date: February 16 2017          Start: 9:27 AM          End: 10:40 AM Affected Areas:  All areas Affected Services:   Websites and email Description: System changes will require short outage while services are restarted to apply changes Technician in Charge: Support Resolution: Changes complete, services restarted Real time updates will be posted online – (Mascon Outage
16Feb2017

CLOSED: Little Shuswap

  • By Paul - Web Administrator
  • 1 Tags
  • 0 Comments
Date: February 16 2017          Start: 8:00 AM          End: 12:00 PM Affected Areas:  Lee Creek fibre Affected Services:   Television Description: There is a issue with the digital feed affecting customers in the Lee Creek area. Technician has been dispatched Technician in Charge: Support Resolution: Blown Power Supply in Launch Amp, replaced and all
16Feb2017

CLOSED: TOFINO

  • By Paul - Web Administrator
  • 1 Tags
  • 0 Comments
Date: February 16 2017          Start: 6:00 AM          End: 8:00 PM Affected Areas:  Pacific Sands Resort Affected Services:   Internet | Description: The main router has gone offline feeding the wireless network Technician in Charge: Support Resolution: Service restored Real time updates will be posted online – (Mascon Outage Reports)
14Feb2017

CLOSED:SCHEDULED: LITTLE SHUSWAP & LEE CREEK

  • By Norman - Customer Service
  • 1 Tags
  • 0 Comments
Date: Feb 15 2017          Start: 5:30 AM          End: 7:00 AM Affected Areas:  Little Shuswap, Lee Creek Phase 1 and 2 Affected Services:   Internet | Television | Phone Description: Cutting television over to feed from North Shuswap Headend this could impact all services briefly as well. Technician in Charge: Ian Webster Resolution: Maintenance completed Real time updates will
14Feb2017

CLOSED: AIRSPEED

  • By Paul - Web Administrator
  • 1 Tags
  • 0 Comments
Date: February 14 2017          Start: 8:55 AM          End: 9:30 AM Affected Areas:  Customers fed off the Bastion link Affected Services:   Internet | Phone Description: Maintenance on Backhaul to customers fed off the Bastion link a couple of intermittent outages while maintenance is being performed Technician in Charge: Dave Bawtree Resolution: Maintenance completed
14Feb2017

CLOSED: WHITE LAKE

  • By Paul - Web Administrator
  • 1 Tags
  • 0 Comments
Date: February 14 2017          Start: 8:30 AM          End: 8:50 PM Affected Areas:  White Lake Affected Services:   Internet | Phone Description: Maintenance on Backhaul to white lake a couple of intermittent outages while maintenance is being performed Technician in Charge: Dave Bawtree Resolution: Maintenance completed Real time updates will be posted online – (Mascon
10Feb2017

CLOSED: Linux Web Hosting

  • By Paul - Web Administrator
  • 1 Tags
  • 0 Comments
Date: February 10 2017          Start: 3:00 AM          End: Friday February 10 Affected Areas:  Linux Web Hosting Affected Services:   Websites with vanity SSL certificates Description: Sites using vanity SSL certificates are receiving warnings about invalid certificate which will require reloading the certificates to resolve. We will contact site owners to assist
09Feb2017

CLOSED: Nor-Del

  • By Norman - Customer Service
  • 1 Tags
  • 0 Comments
Date: Febuary 09 2017          Start: 12:33 PM          End: 8:00PM Affected Areas:  All customers with Nor-Del Affected Services:   Internet | Television | Phone Description: Nor-Del is looking for a spliced part of the firber connection. Phone are currently down and Internet and TV will be going down as well.
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