Legal
*Offer valid until December 22, 2026. Offer subject to change without notice and only available for existing Mascon customers in Vanderhoof, Burns Lake and Fraser Lake activating an eligible PureFibre internet plan on a 2 year term. Consumer accounts only. Only applicable to the regular monthly charge for the final month of eligible Mascon internet service. Not applicable to any other charges, including previous or future outstanding balances. Eligibility may vary by address. Final eligibility for the services will be determined by a TELUS representative. Bill credits are non-transferable, can only be applied to pay for services charges, and carry no cash value after deactivating your services. Credit provided is discretionary and includes applicable taxes (based on the taxes levied in the province of supply). For more information, please visit telus.com/billcredits.
FAQs
What does “final Mascon bill credited” mean?
Once your migration to TELUS PureFibre® is complete and verified, we’ll credit your final month of Mascon service charges.
This means your last Mascon bill will be covered, it’s our way of saying thank you for your loyalty.
What if my final Mascon bill has already been issued?
Once we verify your migration, we’ll waive your final Mascon service charges through a credit. This will be processed according
to our standard billing procedures.
What if I’ve already paid my final Mascon bill?
We’ll confirm your migration details and process a refund according to our standard procedures. We’ll work with you to make sure everything is handled smoothly.
Can I combine the Mascon incentive with other TELUS PureFibre offers?
The Mascon migration incentive is separate from TELUS PureFibre pricing and promotions. However, you may be eligible for
additional TELUS offers depending on your location and situation. We’ll let you know what’s available to you.
I heard about this offer but I’m in a different community, can I still get it?
The offer is available in specific communities. Let us know where you’re located, and we’ll check your eligibility. If your area isn’t currently included, we’d love to capture your information for future updates.
My neighbour got the offer but I didn’t, why?
Eligibility is based on your specific account and location. We’re happy to verify your eligibility, just reach out and we’ll confirm
what’s available for you.
I already migrated to PureFibre before this incentive launched, am I eligible?
We’ll review your migration date and account details to determine your eligibility. Contact us and we’ll look into it for you.
I already have TELUS PureFibre, can I still get this incentive?
This incentive is designed for Mascon customers migrating to PureFibre. If you have an eligible Mascon service on a different
account, you may qualify. Let us know, and we’ll check.
I want the incentive but I’d rather stay on Mascon, is that possible?
The incentive is only available when you successfully migrate to TELUS PureFibre. We’d love to help you experience the benefits of PureFibre — faster speeds, better reliability, and more.
What if I choose to stay on Mascon?
That’s completely your choice. We’ll continue to support your Mascon service. However, the incentive is only available to
customers who migrate to PureFibre.
I’ve already talked to a TELUS representative, do I need to start over?
No need to duplicate efforts! We’ll check your account to see where you are in the process and continue from there. This way, you get a smooth experience without conflicting information.
What if PureFibre installation can’t be completed at my location?
The incentive is triggered once your PureFibre migration is successfully completed. If installation isn’t possible, we’ll discuss
alternative solutions with you.
When should my Mascon service be disconnected?
We’ll make sure your Mascon service stays active until your PureFibre is fully set up and working. We won’t disconnect anything
prematurely. Once PureFibre is confirmed and ready, we’ll coordinate the switch.
My final Mascon credit hasn’t appeared, what should I do?
We’ll verify a few things: that you were eligible, that your migration was completed, that your Mascon service was disconnected,
and that your final bill was issued. If everything checks out, we’ll follow up to make sure your credit is applied correctly.
I have multiple Mascon services, do I get the incentive for each one?
The incentive applies to your qualifying household migration, not to each individual service. Plus, 5 trees will be planted per household.