Self Help Telephone Troubleshooting and FAQ

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Telephone Troubleshooting and FAQ

Our most common troubleshooting tips and questions can be found below.

How do I access my voicemail?

To learn how to access and change settings on your voicemail, click here.

I have no dial tone

If you’re experiencing no dial tone with your phone, please check to make sure all phones are on the hook and that cordless phone batteries are charged.

Please follow the steps here to try and restore service.

I'm not receiving calls on my phone

If you’re having trouble receiving phone calls with your Voice service, try whichever of these steps applies to you:

  1. Make sure your phone’s ringer is turned on.
  2. If you hear half a ring on incoming calls, you may have Call Forwarding turned on. Check out how to deactivate Call Forwarding in NetCall Digital Telephone Features: Call Forwarding.
  3. Plug a working corded phone into different jacks to make sure a malfunctioning phone or jack isn’t causing the issue.
  4. Check out our tips to troubleshoot your phone service if you can’t make or receive calls.

If the issue isn’t resolved, please contact our technical support team at: 1.866.832.6020.

I'm unable to make calls from my phone

If you’re having trouble making phone calls or have no dial tone, please attempt the following:

  1. Check out tips for no dial tone if you can’t make or receive calls.
  2. Plug a working corded phone into different jacks to make sure a malfunctioning phone or jack isn’t causing the issue.
  3. If your calling long distance, make sure you dial 1 before the area code.

If the issue isn’t resolved, please contact our technical support team at: 1.866.832.6020.

What telephone services do you offer?

We offer wireless home phone with Koodo.

Think of it like a traditional home phone, just way better and you get to keep your current phone number!

For more information, click here

How do I order wireless home phone?

For more information on how to order, click here.

What is the contact number for tech support and customer care?

Our technical support and customer care team can be reached at: 1.866.832.6020.

Our office hours can be found here.

Is there an outage in my area?

To view any ongoing service outages, click here.

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