Scheduled & Unscheduled Outages
Our main goal at Mascon is to keep all systems online, all the time. However outages can still occur.
Sometimes outages are planned, such as for equipment upgrades in which case they are scheduled at such a time to be as little inconvenience as possible to our subscribers. All planned outages will be noted on this page.
Unscheduled outages can be the result of equipment failure, either with Mascon or from our upstream providers (the ones who provide us with internet or television access), as well as power outages and emergency situations.
Our office uses a generator to keep our systems online, however, if there is no power in your area it will affect your internet and television service until its restored.
Fortis BC and BC Hydro provide their own outages page which can let you know when/if the power in your area is down or scheduled to be down.
Our technicians are immediately informed of outages and respond as soon as possible.
Some outages occur in remote locations and require time to access the sites, so some time may be involved. We appreciate your patience during these times.
Status | Affected Systems | Date Start | Time Start | Date End | Time End | Internet | Email | Television | Phone | Affected Areas | Description |
|---|---|---|---|---|---|---|---|---|---|---|---|
OPEN | Tahsis | 2024-11-20 | 08:45 | 2024-11-20 | 15:30 | Internet | Hydro outages causing disruptions to internet for some customers in Tahsis | Power outage in area | |||
OPEN | Quadra | 2024-11-20 | 03:30 | 2024-11-20 | 23:45 | Internet | Television | All of Qudra due to a BC Hydro power outage. | Power outage in area | ||
OPEN | Cortes Island, Mansons Lagoon, Linnaea, Open Bay, Klahoose, Squirrel Cove | 2024-11-20 | 08:00 | 2024-11-20 | 17:00 | Internet | Cortes Island, Mansons Lagoon, Linnaea, Open Bay, Klahoose, Squirrel Cove | Power outage in area | |||
OPEN | Port Alice | 2024-11-19 | 20:00 | 2024-11-20 | 14:00 | Internet | Television | All of Port Alice due to a BC Hydro power outage | Power outage in area | ||
OPEN | Woss | 2024-11-19 | 19:00 | 2024-11-20 | 14:00 | Internet | Television | All of Woss due to a BC Hydro power outage. | Power outage in area | ||
OPEN | Gold River | 2024-11-19 | 16:30 | 2024-11-20 | 14:00 | Internet | Television | All of Gold River due to a BC Hydro power outage. | Power outage in area | ||
OPEN | Port Renfrew | 2024-11-19 | 15:30 | 2024-11-20 | 14:00 | Internet | Television | All of Port Renfrew due to a BC Hydro power outage. | Power outage in area | ||
RESOLVED | Gorge South Fixed Wireless | 2024-11-19 | 13:30 | 2024-11-21 | 15:00 | Internet | Customers off of the Gorge South tower. | Unknown, under investigation | |||
RESOLVED | Sayward | 2024-11-19 | 11:00 | 2024-11-19 | 23:45 | Internet | Television | All of Sayward. BC Hydro power outage. | Power outage in area | ||
OPEN | Twin Dock Fixed Wireless | 2024-11-17 | 12:00 | 2024-11-22 | 14:00 | Internet | Twin Dock Fixed Wireless. Repairs delayed due to weather conditions. | Unknown, under investigation | |||
SCHEDULED | Clearwater | 2024-11-20 | 01:00 | 2024-11-20 | 05:00 | Internet | Greer, Murtle and Wyndhaven Nodes | Equipment maintenance | |||
RESOLVED | Clearwater | 2024-11-19 | 01:00 | 2024-11-19 | 05:00 | Internet | Television | Phone | Swanson, Clearwater Station and Wildwood Node's | Equipment maintenance | |
RESOLVED | Nakusp | 2024-11-20 | 09:30 | 2024-11-20 | 10:30 | Internet | Television | Phone | Hwy 23, Hotsprings rd, 23rd St and 15 ave nw. | Equipment maintenance | |
OPEN | Haida Gwaii | 2024-10-10 | 12:00 | 2025-10-18 | 23:45 | Internet | Haida Gwaii network is currently running on the mascon Back up system, customers may experience a degradation in their internet services due to a Fiber cut in the City West Sub sea fiber. TV Services are not impacted. | Equipment failure | |||
SCHEDULED | Daajing Giids, Haida Gwaii, Masset, Sandspit, Skidegate, Tlell, Tow Hill | 2024-10-30 | 10:00 | 2025-09-26 | 10:00 | Internet | Television | Phone | These communities are running on a temporary fix, awaiting permanent repairs from one of our partners on the island. Investigations and scheduling is ongoing. Announcements to follow as we learn more. | Equipment maintenance |