DIY Modem Support

Mascon Modem DIY Support

Thank you for signing up for the Mascon modem upgrade. Please see the information below for information on how to proceed with the modem upgrade.

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At Mascon, we’re constantly exploring new opportunities to improve our internet service.

Periodically, modems need to be upgraded in order to ensure you’re getting the most out of your Mascon Internet service.

We care about the environment and we recommend that you dispose of your old modem and at an authorized electronic recycling centre.

If you have any questions, please email us at:

If you encounter any service issues during the modem swap process, please call 1-866-832-6020 and follow the prompts for Technical Service.