Scheduled & Unscheduled Outages
Our main goal at Mascon is to keep all systems online, all the time. However outages can still occur.
Sometimes outages are planned, such as for equipment upgrades in which case they are scheduled at such a time to be as little inconvenience as possible to our subscribers. All planned outages will be noted on this page.
Unscheduled outages can be the result of equipment failure, either with Mascon or from our upstream providers (the ones who provide us with internet or television access), as well as power outages and emergency situations.
Our office uses a generator to keep our systems online, however, if there is no power in your area it will affect your internet and television service until its restored.
Fortis BC and BC Hydro provide their own outages page which can let you know when/if the power in your area is down or scheduled to be down.
Our technicians are immediately informed of outages and respond as soon as possible.
Some outages occur in remote locations and require time to access the sites, so some time may be involved. We appreciate your patience during these times.
Status | Affected Systems | Date Start | Time Start | Date End | Time End | Internet | Email | Television | Phone | Affected Areas | Description |
|---|---|---|---|---|---|---|---|---|---|---|---|
SCHEDULED | Clearwater | 2024-05-09 | 11:30 | 2024-05-09 | 16:00 | Internet | Television | Clearwater Valley, Buck , Wyndhaven dr, Wyndhaven pl, Archibald , Kennedy, Fawn , Vern Ann pl, Lake Summit | Equipment maintenance | ||
RESOLVED | Little Shu and Lee Creek | 2024-05-09 | 07:45 | 2024-05-09 | 12:30 | Internet | Television | Little Shu along with Lee Creek | BC Hydro power outage was resolved | ||
RESOLVED | Watch Lake | 2024-05-08 | 09:45 | 2024-05-08 | 14:00 | Internet | All of Watch Lake - BC Hydro outage | Power was restored | |||
RESOLVED | Vanderhoof | 2024-05-08 | 08:30 | 2024-05-08 | 16:00 | Internet | Television | Hospital Rd, Vanderview Dr., Lebler Rd, Hamilton Ave, Marrow Place, Hawses Place, Northside Rd, Redfern Dr, Seyforth Dr, Hargreaves Ave, Einsphar Rd, Sackner Rd, Reid Dr | Equipment maintenance has been completed. | ||
RESOLVED | Clearwater | 2024-05-08 | 08:15 | 2024-05-08 | 16:00 | Internet | Jenkins ,Traub, Caroline ,Ford, Thompson drive | Equipment maintenance was completed | |||
RESOLVED | Alberta Beach | 2024-05-08 | 07:00 | 2024-05-08 | 14:45 | Internet | Broadband Surfer customers in Alberta Beach | Upstream repairs completed | |||
RESOLVED | Nakusp | 2024-05-07 | 13:30 | 2024-05-07 | 14:15 | Internet | Television | 5th, 6th and 10th ave nw | Equipment maintenance completed | ||
RESOLVED | Quadra | 2024-05-07 | 09:00 | 2024-05-07 | 17:00 | Internet | Television | Cape mudge between Joyce and noble | Equipment maintenance | ||
RESOLVED | Big Valley and Lowden Lake Fixed Wireless | 2024-05-07 | 07:45 | 2024-05-07 | 14:00 | Internet | All fixed wireless customers in Big Valley and Lowden Lake Alberta. | Faulty equipment was replaced. | |||
RESOLVED | Chase and Pritchard | 2024-05-06 | 13:00 | 2024-05-06 | 17:00 | Internet | Television | BC Hydro power outage from Pritchard to Chase. | BC Hydro restored power | ||
RESOLVED | Clearwater | 2024-05-06 | 12:00 | 2024-05-06 | 12:30 | Internet | Television | 110-90 Old Thompson Hwy, | Equipment maintenance was completed. | ||
RESOLVED | Fort St James | 2024-05-06 | 09:30 | 2024-05-07 | 16:00 | Internet | Television | 2nd Ave West, Bay Lane, Douglas Ave | Equipment maintenance was completed. | ||
RESOLVED | All Haida Gwaii based email | 2024-05-05 | 08:00 | 2024-05-05 | 11:00 | All Haida Gwaii based email. @massett.ca, @haidagwaii.ca, @haidagwaii.net, @qcislands.ca, @qcislands.net, & @hgqci.org. | Equipment maintenance completed. | ||||
RESOLVED | Silver Creek | 2024-05-07 | 04:00 | 2024-05-07 | 05:00 | Internet | Television | All of Silver Creek | Equipment maintenance | ||
RESOLVED | Horsefly | 2024-05-02 | 10:00 | 2024-05-02 | 15:00 | Internet | Horsefly and Horsefly lake outage. Outage is due to a BC Hydro power outage. | Power outage was resolved. | |||
RESOLVED | Vanderhoof | 2024-05-03 | 00:00 | 2024-05-03 | 04:00 | Internet | Television | Stewart St E, Burrard Ave, Bute Ave, Connaught St, Victoria St E, Gracey Ln, Creasy Ave, Columbia St, Rainbow Ave, Osprey Dr, View St, Recreation Ave, Riverview Dr, Sandy Beach Rd, Peach Ln, Waterview | Equipment maintenance was completed. | ||
OPEN | Velocity | 2024-04-11 | 07:00 | 2024-06-12 | 17:00 | Internet | Customers off of the Madden tower. | Unknown, under investigation | |||
RESOLVED | Gold River | 2024-04-30 | 09:00 | 2024-04-30 | 18:00 | Internet | Television | Gold River planned BC Hydro power outage. | Power was restored. | ||
SCHEDULED | All Systems | 2024-03-06 | 05:00 | 2024-07-06 | 06:00 | Internet | Television | Phone | Possible brief core service interruptions | Equipment upgrade | |
OPEN | Wireless internet in Tlell | 2023-10-25 | 09:30 | 2024-01-28 | 16:00 | Internet | Tlell fixed wireless (link 2, 900mhz) | Equipment failure | |||
OPEN | North Shuswap- Adams Hill | 2023-08-18 | 10:00 | 2023-12-31 | 16:00 | Internet | Air Speed Wireless Towers: Adam's Hill are still under going repairs from the Fire. | Unknown, under investigation | |||
OPEN | All Areas | 2023-10-10 | 00:00 | 2023-10-31 | 00:00 | Television | Brief TV outages can be expected due to solar activity. | Unknown, under investigation | |||
OPEN | All Systems | 2022-10-19 | 10:00 | 12/31/2023 | 10:00 | Television | TV systems, FF/RWD function. Working with upstream providers and equipment manufactures to resolve the issue. | Issues narrowed down to 3rd party vendor's software, working with them to resolve the issues. |