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Outage Reports

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Status
Affected Systems
Date Start
Time Start
Date End
Time End
Websites
Internet
Email
Television
Phone
Affected Areas
Description
Resolution
SCHEDULED
All Systems
2019/09/17
00:00
2019/09/17
04:00
Television
All Systems will be seeing a Large number of channels going down while our upstream provider completes upgrades. They may go down in batches or all at once.
Equipment upgrade
Pending
SCHEDULED
Chase
2019/09/17
08:00
2019/09/17
12:00
Internet
Television
Phone
Willow,Birch,Aspen,3rd ave,4th ave, Lakeshore, Beach, Blue spruce, Balsam,
Village rd, Lakeview, Mountain view, Centre, Chief Jules, Hillcrest,
1st ave, Shuswap, Chase st, Haldane, Wilson, Hendry, Ailin
Equipment upgrade
Pending
SCHEDULED
Chase
2019/09/17
07:00
2019/09/17
08:00
Internet
Television
Phone
Shuswap,Bell,Shepherd,Cottonwood,Maple,Elm,Cedar,Brooke, Ash,Leighton
Equipment upgrade
Pending
OPEN
Tobiano, Clearwater, Barriere, Vanderhoof
2019/09/15
01:00
2019/09/22
23:00
Television
Channel 410 is unavailable from our provider for Clearwater, Vanderhoof, Barriere, and Tobiano. We are working to resolve the issue.
Unknown, under investigation
Pending
SCHEDULED
Ashcroft/Cache Creek
2019/09/11
08:00
2019/09/11
15:00
Internet
Television
Phone
Trailer park at 1000 Mesa Vista
Equipment upgrade
Pending
OPEN
Clearwater, Barriere, Vanderhoof, Fraser Lake, Fort St James, Tobiano
2019/08/16
17:00
2019/010/01
16:00
Television
Some customers are experiencing "One Moment Please" or "Not Authorized" on the following channel.

Ch 410 Peachtree

Upstream provider is investigating.
Unknown, under investigation
Pending

Past outages

NOTICE: PPV Temporarily Unavailable

Pay-Per-View (PPV) ordering service is currently unavailable on the new content delivery system. Once updates to the PPV system are complete, TV customers in select Mascon serviceable communities will take advantage of ordering live event PPV content directly from the on-screen guide on HD PPV channels 701 and 703 using the set-top box remote control.
Note: Upon completion of the PPV system update, PPV content will be limited to Live Events only, movies will no longer be available for order. TV customers in Silver Creek, Sunnybrae, Lee Creek, St Ives, and Mara will only be able to order PPV by calling 1-866-832-6020 during office hours Monday to Friday. All other TV customers will make PPV orders exclusively through the on-screen guide.

More information available here

Scheduled & Unscheduled Outages

Mascons' goal is to keep all systems online all the time, however from time to time outages can occur.

Sometimes outages are planned such as for equipment upgrades in which case they are scheduled at such a time to be as little inconvenience as possible to our subscribers. All planned outages will be noted on this page.

Other unscheduled outages which may occur can be the result of equipment failure, either here or from our upstream providers (the ones who provide us with internet access) as well as power outages. Our office uses a generator to keep our systems online however if there is no power in your area it will affect your internet service until its restored. Fortis BC and BC Hydro provide their own outages page which can let you know when/if the power in your area is down or scheduled to be down. Our technicians are immediately informed of outages and respond as soon as possible. Some outages occur in remote locations and require time to access the sites, so some time may be involved, please be patient.