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Outage Reports

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Status
Affected Systems
Date Start
Time Start
Date End
Time End
Websites
Internet
Email
Television
Phone
Affected Areas
Description
Resolution
SCHEDULED
Chase, Little Shuswap, North Shuswap, Pritchard, Sicamous, Silver Creek, Sun Peaks, Sunnybrae, Tobiano, White Lake, AirSpeed Wireless, Clearwater, Barriere, Revelstoke, Nakusp, Vanderhoof, Burns Lake, Fraser Lake, Fort St James, Ashcroft/Cache Creek
2018/11/21
00:00
2018/11/21
06:00
Internet
Phone
Conducting electrical work in Salmon arm head-end. Two 5 minute DHCP/DNS/Wireless link outages for all areas while switches reboot. Call center will also be unavailable during this window.
Equipment maintenance
Pending
SCHEDULED
Barriere
2018/11/21
06:00
2018/11/21
06:30
Internet
Conducting service upgrades, modems may go offline briefly for a reboot.
Equipment upgrade
Pending
OPEN
Vanderhoof
2018/11/20
09:00
2018/11/20
12:00
Internet
Technician will be locating source of interference, Internet service may be effected in these areas; Church, Lampitt, Louvain, Loop Road, Old Loop Es, Reid, Seyfourth, Vanderview, Redfern. Bublitz, Abbey, Avon
Equipment maintenance
Pending
SCHEDULED
Vanderhoof
2018/11/24
22:00
2018/11/25
06:00
Internet
Television
BC Hydro has a scheduled outage that will affect; Victoria St, Burrard Ave, Bute Ave, Columbia St, Connaught St, Creasey Ave, Peach Ln, Recreation Ave, Riverview Dr, Sandy Beach Rd, E Stewart St, Victoria St, E Victoria St, View St, Water View St, Waterview Dr.
Power outage in area
Pending

Past outages

Scheduled & Unscheduled Outages

Mascons' goal is to keep all systems online all the time, however from time to time outages can occur.

Sometimes outages are planned such as for equipment upgrades in which case they are scheduled at such a time to be as little inconvenience as possible to our subscribers. All planned outages will be noted on this page.

Other unscheduled outages which may occur can be the result of equipment failure, either here or from our upstream providers (the ones who provide us with internet access) as well as power outages. Our office uses a generator to keep our systems online however if there is no power in your area it will affect your internet service until its restored. Fortis BC and BC Hydro provide their own outages page which can let you know when/if the power in your area is down or scheduled to be down. Our technicians are immediately informed of outages and respond as soon as possible. Some outages occur in remote locations and require time to access the sites, so some time may be involved, please be patient.