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Mascon

Outage Reports

Check for outages in your area.

Our network up time is 99.9% ...
we're working on that other 0.1%

Our Starter Bundle $99/month Digital Starter TV + Internet 20 + Koodo Mobile*

Outage Reports

/
Status
Affected Systems
Date Start
Time Start
Date End
Time End
Websites
Internet
Email
Television
Phone
Affected Areas
Description
Resolution
OPEN
Sun Peaks
2017/10/18
08:00
2017/10/20
12:00
Phone
Inbound calls are often having the caller ID stripped out at this time.
Unknown, under investigation
Pending
OPEN
AirSpeed Wireless
2017/10/18
08:00
2017/10/20
12:00
Phone
inbound Caller ID numbers are not working reliably at this time for salmon arm numbers.
Unknown, under investigation
Pending

Past outages

Scheduled & Unscheduled Outages

Mascons' goal is to keep all systems online all the time, however from time to time outages can occur.

Sometimes outages are planned such as for equipment upgrades in which case they are scheduled at such a time to be as little inconvenience as possible to our subscribers and emailed notifications are sent to all our subscribers telling them who will be affected and for how long. All planned outages will be noted on this page.

Other unscheduled outages which may occur can be the result of equipment failure, either here or from our upstream providers (the ones who provide us with internet access) as well as power outages. Our office uses a generator to keep our systems online however if there is no power in your area it will affect your internet service until its restored. Fortis BC and BC Hydro provide their own outages page which can let you know when/if the power in your area is down or scheduled to be down. Our technicians are immediately informed of outages and respond as soon as possible. Some outages occur in remote locations and require time to access the sites, so some time may be involved, please be patient.