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Outage Reports

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Status
Affected Systems
Date Start
Time Start
Date End
Time End
Websites
Internet
Television
Email
Phone
Affected Areas
Description
Resolution
OPEN
North Shuswap
2018/06/21
09:00
2018/06/22
12:00
Internet
Phone
Beguelin Rd, Davis Rd, Estate Drive, Golf Course Dr, Lindsay Rd and Vickers Trail
Unknown, under investigation
Pending
OPEN
Fort St James
2018/06/15
12:00
2018/06/29
12:00
Television
Channels 420 and 221 are unavailable from the upstream provider.
Equipment upgrade
Pending
OPEN
Ashcroft/Cache Creek
2018/06/15
12:00
2018/06/22
12:00
Television
Channels 420 and 221 are unavailable from the upstream provider.
Equipment upgrade
Pending
OPEN
Nakusp
2018/06/15
12:00
2018/06/29
12:00
Television
Channels 420 and 221 are unavailable from the upstream provider.
Equipment upgrade
Pending
OPEN
Fraser Lake
2018/06/15
12:00
2018/06/29
12:00
Television
Channels 420 and 221 are unavailable from the upstream provider.
Equipment upgrade
Pending
OPEN
Burns Lake
2018/06/15
12:00
2018/06/29
12:00
Television
Channels 420 and 221 are unavailable from the upstream provider.
Equipment upgrade
Pending
OPEN
Vanderhoof
2018/06/15
12:00
2018/06/29
12:00
Television
Channels 420 and 221 are unavailable from the upstream provider.
Equipment upgrade
Pending

Past outages

Scheduled & Unscheduled Outages

Mascons' goal is to keep all systems online all the time, however from time to time outages can occur.

Sometimes outages are planned such as for equipment upgrades in which case they are scheduled at such a time to be as little inconvenience as possible to our subscribers and emailed notifications are sent to all our subscribers telling them who will be affected and for how long. All planned outages will be noted on this page.

Other unscheduled outages which may occur can be the result of equipment failure, either here or from our upstream providers (the ones who provide us with internet access) as well as power outages. Our office uses a generator to keep our systems online however if there is no power in your area it will affect your internet service until its restored. Fortis BC and BC Hydro provide their own outages page which can let you know when/if the power in your area is down or scheduled to be down. Our technicians are immediately informed of outages and respond as soon as possible. Some outages occur in remote locations and require time to access the sites, so some time may be involved, please be patient.