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Outage Reports Full List

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Status
Affected Systems
Date Start
Time Start
Date End
Time End
Websites
Internet
Email
Television
Phone
Affected Areas
Description
Resolution
CLOSED
All Systems
2020/04/06
07:00
2020/04/06
08:50
Internet
cablelan.net/airspeedwireless.ca mail server is down at this time
Unknown, under investigation
VM's rebooted.
CLOSED
Sicamous
2020/04/04
08:00
2020/04/04
10:10
Internet
Television
Phone
Gillis Avenue and Elliot Crescent.
Unknown, under investigation
Power supply issue at the node.
CLOSED
AirSpeed Wireless
2020/04/04
04:00
2020/04/06
12:00
Internet
R3 site is down at this time.
Unknown, under investigation
Rebooted AP. working.
CLOSED
Clearwater
2020/04/01
15:30
2020/04/01
16:00
Internet
Television
Riverview Crescent
Equipment maintenance
Swapped tap that was full of water.
CLOSED
Clearwater
2020/03/31
14:00
2020/03/31
14:30
Internet
Television
birch drive
Equipment upgrade
Replaced splitter with coupler to extend service to new customer
CLOSED
AirSpeed Wireless
2020/03/30
16:45
2020/03/30
18:00
Internet
Phone
Scotch Creek tower
Unknown, under investigation
Issue resolved itself.
CLOSED
North Shuswap, AirSpeed Wireless, Chase
2020/03/30
10:30
2020/03/30
15:00
Internet
Television
Phone
A power outage has affected service. Check the BC Hydro webpage for updated details
Power outage in area
Pending
CLOSED
Vanderhoof
2020/03/29
11:45
2020/03/29
20:00
Internet
Television
Northside
Loop
Vanderview
Sackner
Erickson
Bublitz
Avon
Abby
Mountain view
Voth
Sinket view
Hospital
Reid drive
Hargreaves
Einsphar
Hawes
Seyforth
Marrow
Unknown, under investigation
Replaced Fuse
CLOSED
Fort St James
2020/03/23
14:22
2020/03/23
16:30
Internet
Television
Stuart Drive west, birch street west,7th ave west,elm street west, fir street,grove street, heathmont road,
Unknown, under investigation
Pending
CLOSED
Tobiano
2020/03/21
9:00
2020/03/21
14:20
Internet
Television
Service on Holloway Drive
Unknown, under investigation
Pending
CLOSED
Chase
2020/03/19
09:00
2020/03/19
09:50
Internet
Television
Phone
VLA road, King road
Equipment maintenance
Replaced splice outage closed
CLOSED
Nakusp
2020/03/18
09:30
2020/03/18
15:00
Internet
Television
Broadway, 1st sw,2nd sw,3rdsw,4th sw, 5th sw, 6th sw 7th sw, Nelson Ave, 1st nw,2nd nw,3rdnw,4th nw, 5th nw, 6th nw 7th nw
Equipment maintenance
Pending
CLOSED - SCHEDULED
Ashcroft/Cache Creek
2020/03/18
09:00
2020/03/18
14:00
Internet
Television
Birch Dr, Government, Copper Creek, Ash, Hill, Birch
Equipment upgrade
Upgrade comploete
CLOSED
Sicamous
2020/03/13
12:00
2020/03/13
12:50
Internet
Television
Phone
A tree is down and has caused a hydro outage. Crews are working on it presently.
Power outage in area
Pending
CLOSED-SCHEDULED
AirSpeed Wireless, Chase
2020/03/12
11:00
2020/03/12
11:10
Internet
Phone
Will be conducting maintenance on Enderby Wimax site. service may go down briefly while we work.
Equipment maintenance
Complete.
CLOSED
Fraser Lake
2020/03/12
10:00
2020/03/12
15:00
Internet
Television
Adina Cres, and Adina Place, Tunasa Drive
Equipment maintenance
Maintenance complete
CLOSED - SCHEDULED
Burns Lake
2020/03/12
09:30
2020/03/12
15:00
Internet
Television
Burns Lake
Power outage in area
Power restored
CLOSED-SCHEDULED
Chase, Little Shuswap, North Shuswap, Pritchard, Sicamous, Silver Creek, Sunnybrae, White Lake, Clearwater, Barriere, Nakusp, Vanderhoof, Burns Lake, Fraser Lake, Fort St James, Ashcroft/Cache Creek
2020/03/12
00:01
2020/03/12
04:00
Television
The following channels will be affected for up to 30 minutes during the maintenance window:

AMI HD
NFL Network HD
BBC World News HD
Equipment maintenance
Pending
CLOSED-SCHEDULED
Ashcroft/Cache Creek
2020/03/11
12:00
2020/03/11
16:00
Internet
Television
Government, Tingley, Macleod, Cariboo, Holis, Ash, Brunswick, Ranch, Riverside, Hill, Elm, Cedar Crescent, Pine, Harper Mill, Rattlesnake, Craggs, Copper, Birch, Battel, Pears
Equipment maintenance
Pending
CLOSED
Sicamous
2020/03/11
11:00
2020/03/11
11:15
Internet
Television
Phone
Davidson road, Hummingbird resort
Equipment maintenance
Replaced fluctuating line extender.
CLOSED - SCHEDULED
Ashcroft/Cache Creek
2020/03/11
09:00
2020/03/11
11:05
Internet
Television
Ashcroft, Cache Creek
Power outage in area
Power restored
CLOSED-SCHEDULED
Vanderhoof
2020/03/11
09:00
2020/03/11
16:00
Internet
Television
Northside, Redfern, Einsphar
Equipment upgrade
Pending
CLOSED - SCHEDULED
Chase, Little Shuswap, North Shuswap, Pritchard, Sicamous, Silver Creek, Sunnybrae, White Lake, Clearwater, Barriere, Nakusp, Vanderhoof, Burns Lake, Fraser Lake, Fort St James, Ashcroft/Cache Creek
2020/03/11
00:01
2020/03/11
04:00
Television
The following channels will be affected for up to 30 minutes during the maintenance window:

Fox News HD
Fox Sports Racing HD
Paramount Network HD
TLC HD
CNN HD
Golf HD
CNBC HD
MSNBC HD
Turner Classic Movies HD
AMC HD
Equipment maintenance
Maintenance complete
CLOSED
Chase
2020/03/09
14:00
2020/03/09
17:20
Internet
Television
First Street, Chase Street, Shuswap ave, first ave and Sicamous ave
Unknown, under investigation
Corroded cable core
CLOSED - SCHEDULED
Little Shuswap, North Shuswap, AirSpeed Wireless
2020/03/06
01:00
2020/03/06
05:00
Internet
Required maintenance will affect services to the following areas for up to 10 minutes at a time during the maintenance window

North Shuswap
Little Shuswap
Scotch Creek
Balmoral
Notch Hill Wireless tower
Adams Hill Wireless tower
Equipment maintenance
Maintenance complete
CLOSED - SCHEDULED
All Systems
2020/03/05
01:00
2020/03/05
02:00
Scheduled maintenance will affect access to My Mascon during the maintenance window. Services will not be affected during the maintenance.
Equipment maintenance
Maintenance complete
CLOSED
Ashcroft/Cache Creek
2020/03/04
13:00
2020/03/04
16:00
Internet
Television
Stage, Lopez
Equipment maintenance
Pending
CLOSED
Vanderhoof
2020/03/04
10:30
2020/03/04
15:00
Internet
Television
Phone
Redfern, Einsphar, Hargreaves, Omineca Trailer Park
Equipment maintenance
Maintenance complete
CLOSED
Fraser Lake
2020/03/04
10:00
2020/03/04
14:00
Internet
Television
Fraser Lake
Equipment maintenance
Pending
CLOSED
Nakusp
2020/03/04
07:00
2020/03/04
17:00
Internet
Television
Phone
Hydro outages are affecting service in most of Nakusp. Crews are on site.
Power outage in area
Pending
CLOSED
Fort St James
2020/03/03
04:45
2020/03/03
08:00
Internet
Television
Power outage affecting all of Ft St James, Hydro estimates repairs by 8am
Power outage in area
Hydro restored
CLOSED-SCHEDULED
All Systems
2020/03/03
01:00
2020/03/03
02:00
Scheduled maintenance will affect access to My Mascon during the maintenance window. Services will not be affected during the maintenance.
Equipment maintenance
Pending
CLOSED
Chase
2020/02/29
10:30
2020/02/29
15:00
Internet
Television
Phone
BC Hydro scheduled maintenance will affect services on 2nd Ave and Sicamous Ave during the maintenance window.
Power outage in area
Pending
CLOSE
Vanderhoof
2020/02/28
10:00
2020/02/28
14:00
Internet
Television
Phone
316 block of Vanderview and on Hargreaves Ave
Equipment upgrade
Pending
CLOSED
Vanderhoof
2020/02/27
10:00
2020/02/27
12:00
Internet
Television
Phone
Alder,Oak,Nechako and Seventh.
Power outage in area
Pending
CLOSED
Vanderhoof
2020/02/27
06:15
2020/02/27
10:00
Internet
Television
Phone
All services are out due to a city-wide hydro outage.
Power outage in area
Pending
CLOSED - SCHEDULED
All Systems
2020/02/27
00:00
2020/02/27
04:00
Television
Due to network modernization TELUS is planning to conduct network maintenance which will impact Mascon TV services for up to 30 minutes during the maintenance window
Equipment maintenance
Maintenance complete
CLOSED
Burns Lake
2020/02/26
11:30
2020/02/26
12:00
Internet
Television
400+ block of 4th Ave.
Equipment maintenance
Pending
CLOSED
Nakusp
2020/02/26
09:00
2020/02/26
15:00
Internet
Television
Phone
Shakespeare, Matchett, Heppner
Equipment maintenance
Reset Amps
CLOSED
Ashcroft/Cache Creek
2020/02/25
12:30
2020/02/25
13:30
Internet
Television
Stage, Cumming, Woodburn
Equipment upgrade
Pending
CLOSED
Vanderhoof
2020/02/25
12:00
2020/02/25
14:00
Internet
Television
Phone
Vanderview
Hargreaves
Equipment maintenance
Replaced equipment
CLOSED
Barriere
2020/02/25
10:15
2020/02/25
10:45
Internet
Television
mclean, amnesty, galena
Equipment maintenance
Replaced amp module on amnesty
CLOSED
Sicamous
2020/02/25
10:00
2020/02/25
10:10
Internet
Television
Phone
Cambie-Solsqua, Cemetery, Hallfish
Equipment maintenance
Replaced faulty motherboard on trunk
CLOSED - SCHEDULED
Vanderhoof
2020/02/25
09:00
2020/02/25
11:00
Internet
Television
Phone
Abby Road
Unknown, under investigation
Replaced faulty equipment
CLOSED-SCHEDULED
All Systems
2020/02/25
00:00
2020/02/25
02:30
Television
Due to network modernization TELUS is planning to conduct network maintenance which will impact TV services for up to 30 minutes during the maintenance window
Equipment maintenance
Pending
CLOSED
Vanderhoof
2020/02/24
09:30
2020/02/24
12:00
Internet
Television
Phone
Hospital Rd
Vanderveiw
Northside RD
Reid Dr
Hamilton Ave
Marrow PL
Hawes PL
Hargreaves
Redfern Dr
Sackner Dr
Seyforth Dr
Einsphar RD
Equipment maintenance
Changed out pin connector at node.
CLOSED-SCHEDULED
Vanderhoof
2020/02/21
05:00
2020/02/21
06:05
Internet
Television
Phone
Sackner, Vanderview, Reid, Northside, Hospital, Ejner, Hargreaves, Seyforth, Hawes, Morrow, Redfern
Equipment maintenance
Pending
CLOSED
Fort St James
2020/02/19
10:30
2020/02/19
15:00
Internet
Television
Sunset Court
Equipment upgrade
Pending
CLOSED
Fort St James
2020/02/19
10:30
2020/02/19
15:00
Internet
Television
Sunset Court
Equipment upgrade
CLOSED - SCHEDULED
Burns Lake
2020/02/18
10:30
2020/02/18
16:00
Internet
Television
3rd, 4th, 5th, Center
Equipment maintenance
Maintenance complete
CLOSED
Burns Lake
2020/02/16
10:00
2020/02/16
13:00
Internet
Internet outage on 3rd Ave, 4th Ave and 5th ave
Unknown, under investigation
Equipment reset
CLOSED
AirSpeed Wireless
2020/02/15
18:00
2020/02/15
20:00
Internet
Hydro outage affecting Wireless customers of Eagle Bay 001 and Eagle Bay 002.
Power outage in area
Pending
CLOSED
Fort St James
2020/02/14
13:00
2020/02/14
13:28
Internet
Television
3 - 5th ave, Sunset, Greenview, Mountainview Rd, Lower Rd and Robert's Rd.
Equipment maintenance
Pending
CLOSED
Chase
2020/02/13
13:00
2020/02/13
13:20
Internet
Television
Phone
Pauquette road
Equipment upgrade
Replaced old line extender.
CLOSED
Nakusp
2020/02/12
09:30
2020/02/12
09:50:30
Internet
Television
900 block of Broadway
Equipment maintenance
Maintenance complete
CLOSED
Burns Lake
2020/02/11
17:30
2020/02/12
16:20
Internet
Some internet fluctuations are occurring on the 300-400 block of Hill St, 160 Hwy 16, Carrol St, and 300-400 block of Third to Fifth Ave.
Unknown, under investigation
Equipment reset
CLOSED
Fort St James
2020/02/10
11:00
2020/02/10
12:59
Internet
Television
Phone
Greenview, Mountain View
Equipment maintenance
Pending
CLOSED - SCHEDULED
Chase
2020/02/10
10:00
2020/02/10
11:00
Internet
Television
Phone
Customers may experience a brief outage during the maintenance window due to necessary network maintenance
Equipment maintenance
Maintenance complete
CLOSED
Nakusp
2020/02/10
08:30
2020/02/10
10:20
Internet
Television
854-1002 Columbia Crescent
Unknown, under investigation
Services have been restored.
CLOSED
Chase, Pritchard
2020/02/08
05:00
2020/02/08
15:00
Internet
Television
Unknow outage from chase to prichard
Unknown, under investigation
Equipment reset
CLOSED
Nakusp
2020/02/06
15:00
2020/02/06
18:00
Internet
Television
Phone
6th Ave, 7th Ave, 8th Ave of Broadway St. W.
Unknown, under investigation
Pending
CLOSED
AirSpeed Wireless
2020/02/06
10:45
2020/02/06
11:00
Internet
Hydro outage affecting wireless customers of P2 and Duck 4888.
Power outage in area
Pending
CLOSED-SCHEDULED
Little Shuswap
2020/02/06
10:00
2020/02/06
14:00
Internet
Television
Phone
Equipment upgrades and maintenance will cause brief interruptions in service
Equipment upgrade
Pending
CLOSED-SCHEDULED
Little Shuswap
2020/02/05
09:00
2020/02/05
12:00
Internet
Television
Phone
Shouten rd, Veterans Lane, Dancing Fawn
Equipment upgrade
Pending
CLOSED
AirSpeed Wireless
2020/02/05
07:50
2020/02/05
9:15
Internet
Hydro outage affecting wireless customers of Kennedy Tower.
Unknown, under investigation
Pending
CLOSED
AirSpeed Wireless
2020/02/04
11:00
2020/02/04
14:00
Internet
Balmoral
Equipment upgrade
Pending
CLOSED
AirSpeed Wireless
2020/02/03
12:35
2020/02/04
08:45
Internet
Vavenby
Power outage in area
Pending
CLOSED
Little Shuswap
2020/02/03
12:30
2020/02/03
13:30
Internet
Phone
Modems may reboot due to system upgrade, causing a brief interruption in internet.
Equipment upgrade
Pending
CLOSED
All Systems
2020/02/02
15:15
2020/02/10
15:00
Phone
A rock slide between North Bend and Basque, BC, has caused fibre damage, which is causing certain calls (incoming and outgoing) to fail. The lines have been partially restored, and crews are now waiting for CP rail to clear the area before new fibre can be laid.
Unknown, under investigation
Pending
CLOSED
Burns Lake
2020/01/31
15:00
2020/02/04
14:20
Television
Channel 220 (Mascon Local Weather). Until this is resolved, please call the Smithers automated weather hotline at 250-847-1958
Unknown, under investigation
Pending
CLOSED-SCHEDULED
AirSpeed Wireless
2020/01/31
11:00
2020/01/31
12:00
Internet
Wireless customers serviced from Scotch Creek, Balmoral, will experience a brief outage during the maintenance window as technicians perform necessary equipment maintenance.
Equipment maintenance
Installed new IBoot bar.
CLOSED
AirSpeed Wireless
2020/01/31
08:30
2020/01/31
12:00
Internet
Balmoral tower
Unknown, under investigation
Fixed signal between APs.
CLOSED - SCHEDULED
Little Shuswap
2020/01/30
07:00
2020/01/30
09:00
Internet
Television
Phone
Little Shuswap rd West from 1528 and lower
Equipment upgrade
Rerouted network to new CMTS card
CLOSED
Sicamous
2020/01/28
12:00
2020/01/28
14:00
Internet
Television
Phone
Amy road, Amhurst crescent
Equipment upgrade
Replaced 2 line extenders for better reliability
CLOSED
Chase
2020/01/27
13:30
2020/01/27
14:20
Internet
VLA Rd, King Rd, Aylmer Rd.
Unknown, under investigation
Blown fuses on VLA/Alymer
CLOSED
North Shuswap
2020/01/27
12:30
2020/01/28
18:00
Internet
Television
Phone
Hydro outage,
Magna Bay,
Anglemont,
and parts of Celista
Power outage in area
Pending
CLOSED
AirSpeed Wireless
2020/01/27
11:00
2020/01/27
18:00
Internet
Hydro outage affecting Wireless customers of Eagle Bay.
Power outage in area
Pending
CLOSED
Chase
2020/01/22
11:00
2020/01/22
11:20
Internet
Television
Phone
1st ave, Haldane st, Pine ave, Chase st
Equipment upgrade
Replaced old line extender.
CLOSED
Clearwater
2020/01/21
13:45
2020/01/21
13:55
Internet
Television
apartments 240 park drive
Equipment maintenance
replaced cable coax adapter
CLOSED
Vanderhoof
2020/01/20
10:00
2020/01/20
13:00
Internet
Television
Phone
Alder Ave, Maple Crescent,Oak St., Nechako Ave, Ejner Rd.
Equipment maintenance
Swapped equipment.
CLOSED
Burns Lake
2020/01/20
07:00
2020/01/21
11:15
Channel 220
Unknown, under investigation
Weather channel restored
CLOSED
AirSpeed Wireless
2020/01/19
17:00
2020/01/19
18:30
Internet
Hydro outage affecting airspeed wireless customers of the Enderby tower.
Power outage in area
Power restored
CLOSED
Chase
2020/01/17
8:25
2020/01/17
09:35
Internet
Television
North east section of Chase, from Hillside to Hwy 1, and from Haldane to Bay Dive
Unknown, under investigation
Blown fuse at Chase node 5
CLOSED
Pritchard
2020/01/17
11:40
2020/01/17
15:00
Internet
AirSpeed Wireless customers in the Pritchard and Chase areas
Unknown, under investigation
Temporary power issue
CLOSED
Vanderhoof
2020/01/15
09:25
2020/01/15
10:40
Internet
Television
Vanderhoof. Truck hit power pole.
Power outage in area
Pending
CLOSED
Vanderhoof
2020/01/14
10:40
2020/01/14
12:25
Internet
Television
Third, Fourth, Nechako, Ejner, Second, Alder, Oak, Maple
Unknown, under investigation
Reset levels.
CLOSED
Clearwater
2020/01/14
09:00
2020/01/15
16:00
Internet
Television
Old North Thompson Highway, Schmidt Rd.
Unknown, under investigation
Pending
CLOSED
Chase
2020/01/13
16:00
2020/01/13
18:40
Internet
Village Rd, lakeview rd,Hillcrest Rd, mountainview rd, chief jules rd, chase Bridge rd
Unknown, under investigation
High node levels due to temperature
CLOSED
Fort St James
2020/01/13
08:40
2020/01/13
11:48
Internet
Television
Roberts, Motiuk, Lower Road, Kwah, Second, BC Spruce Trailer Park
Unknown, under investigation
Reset levels.
CLOSED
Sicamous
2020/01/12
16:00
2020/01/13
10:53
Internet
Television
Fleury, Mara West, Coach, Old Spallumcheen
Unknown, under investigation
Replaced blown fuses in 5 different amps.
CLOSED
Burns Lake
2020/01/12
09:00
2020/01/14
12:36
Television
Mascon Local Weather (Ch.220) Is currently unavailable.
Unknown, under investigation
Cleared snow off of dish and reset receiver.
CLOSED
Barriere
2020/01/09
10:15
2020/01/09
10:20
Internet
Wireless internet customers off Chinook tower will see a short service interruption
Equipment maintenance
Power has been restored.
CLOSED
Fraser Lake
2020/01/09
10:00
2020/01/09
14:00
Internet
Television
Chowsunket, Endako, Chiloka, Taluk, Mouse Mtn Rd, Carrier Cr, Tunasa, Simon Fraser Ave.
Equipment upgrade
Upgrade complete
CLOSED-SCHEDULED
Chase
2020/01/09
06:30
2020/01/09
06:45
Television
All of chase Tv
Equipment maintenance
Pending
CLOSED
Vanderhoof
2020/01/08
10:45
2020/01/08
11:45
Internet
Television
Phone
Loop Rd, Voth, Bublithz, Avon, Abby, Mountain View, Erickson, Vanderview, Northside, Reid, Sackner, Hargraves, Einshpar, Seyfourth, Marow, Hawes, Lebler.
Equipment maintenance
rescheduled
CLOSED
Fraser Lake
2020/01/08
10:00
2020/01/08
15:00
Internet
Television
Chowsunket, Endako, Chilako, Taluk Crescent, Mouse Mountain Road, Carrier Crescent, Tunasa Drive, Simon Fraser Ave.
Equipment upgrade
Upgrade complete
CLOSED
Nakusp
2020/01/07
13:30
2020/01/07
19:30
Internet
Television
Bayview area
Power outage in area
Power restored
CLOSED
AirSpeed Wireless
2020/01/06
21:00
2020/01/07
14:00
Internet
Phone
Notch Hill site is down at this time.
Unknown, under investigation
Fixed broken cable. Service restored.
CLOSED
Vanderhoof
2020/01/06
10:00
2020/01/06
14:30
Internet
Television
Dushop
Equipment maintenance
Maintenance complete
CLOSED
AirSpeed Wireless
2020/01/03
20:35
2020/01/06
09:00
Internet
Towers in Barrier:Chinook, Fishtrap, Chu Chua, Chindar, Whisper, Mt.Lolo
Power outage in area
Backup power restored
CLOSED
Chase
2020/01/02
06:00
2020/01/02
11:15
Internet
Television
Phone
VLA Rd, King Rd, Vetran Rd, Drakes Landing, Aylmer Rd.
Unknown, under investigation
Blown fuse in node
CLOSED
White Lake
2020/01/02
06:00
2020/01/03
10:00
Internet
Television
Hydro outage affecting services on Schmid, Heron, White Lake Rd.
Power outage in area
Power has been restored.
CLOSED
AirSpeed Wireless
2020/01/01
06:00
2020/01/04
19:30
Internet
Television
Phone
BC hydro power outage has caused disruption in services affecting wireless customers
of Eagle Bay, Scotch Creek, Tappen.
Power outage in area
Power has been restored.
CLOSED
North Shuswap
2020/01/01
06:00
2020/01/04
15:00
Internet
Television
Hydro outages currently affecting services in Magna Bay, St Ives, Lee Creek, Celista, Anglemont
Power outage in area
Power has been restored
CLOSED
Barriere
2019/12/31
09:00
2019/12/31
18:00
Internet
Wireless customers from Mclure into Kamloops including Westsyde Rd, are currently offline due to heavy snow fall.
Equipment failure
Pending
CLOSED
Sicamous
2019/12/31
07:30
2019/12/31
11:00
Internet
Television
Phone
BC Hydro outage at South end of Mara Lake
Power outage in area
Pending
CLOSED
All Systems
2019/12/31
07:20
2020/01/02
18:00
Internet
Television
Phone
BC Hydro outages are intermittently our service, affecting multiple areas. Even though you may have power, we may have to wait for Hydro to repair lines before we can repair ours.
Power outage and lines down in areas
Pending
CLOSED
Sicamous
2019/12/31
07:15
2019/12/31
10:00
Internet
Television
Phone
Cambiw-Solsqua Rd, Tripple R Rd, Cemetary Rd, Hall-Fish Rd, Raven Rd, Bundus Rd, Payne Rd, Sundance Rd
BC Hydro-related outage
Pending
CLOSED
Sicamous
2019/12/30
11:25
2019/12/30
13:00
Internet
Television
Phone
Service at 326 Mara Lake Lane has been interrupted. Technicians are on route to investigate.
Unknown, under investigation
Moisture in the lid caused bad reverse port.
CLOSED
Clearwater
2019/12/27
13:30
2019/12/27
15:00
Internet
Television
webbewr, white , stegg
Equipment upgrade
Pending
CLOSED
North Shuswap
2019/12/24
12:30
2019/12/24
13:00
Television
Channels 206-211 are affected. This is under investigation
Unknown, under investigation
Pending
CLOSED
Clearwater
2019/12/24
10:30
2019/12/24
1130
Internet
Television
webber,white, stegg
Equipment upgrade
Replaced tap, fault connector
CLOSED
Barriere, Kamloops
2019/12/23
06:20
2019/12/23
14:30
Internet
Fishtrap Creek, Whisper, Westsyde
Unknown, under investigation
Replaced faulty batteries, power restored to site.
CLOSED
Nakusp
2019/12/20
14:56
2019/12/20
18:00
Internet
Television
Phone
Hydro outage affecting Alexander and Hepper Rd. No ETA yet from BC Hydro,
Power outage in area
Pending
CLOSED
Little Shuswap, North Shuswap, Pritchard, AirSpeed Wireless, Chase
2019/12/19
9:55
2019/12/19
15:00
Internet
Television
Phone
Various BC Hydro outages affecting service
Power outage in area
Pending
CLOSED
Chase, Little Shuswap, North Shuswap, Pritchard, Sunnybrae, White Lake, AirSpeed Wireless
2019/12/19
09:55
2019/12/19
21:00
Internet, TV, Phone
Television
Phone
There has been a break in service from our upstream provider that is affecting data (including some cell towers) from Chase to close to Salmon Arm.

The data-transport teams are working on restoring service, but they have not provided us with an ETA. (update, ETA is 4 hours)
Pole fire.
Completed repairs.
CLOSED
Sunnybrae
2019/12/19
08:00
2019/12/19
15:00
Internet
Television
Phone
Sunnybrae Hydro outage
Power outage in area
Pending
CLOSED
North Shuswap
2019/12/18
18:39
2019/12/18
23:59
Internet
Television
Phone
hydro outage,
Vickers Trail,
Hudson,
Anglemont Way,
Alpine Rd,
Crowfoot Dr,
Queest Rd
Power outage in area
Pending
CLOSED
Sicamous
2019/12/18
18:00
2019/12/19
23:00
Internet
Television
Phone
Hydro outage,
Samuelson Road,
Cemetary Rd,
Triple R Rd,
Raven Rd,
Bundus Rd,
Cambie Solsqua Rd,
Payne,
Sundance,
Power outage in area
Pending
CLOSED
Sicamous
2019/12/18
16:30
2019/12/18
19:00
Internet
Television
Phone
5 customers on Samuelson Rd and 1 customer on Solsqua
Unknown, under investigation
Pending
CLOSED
Sicamous
2019/12/18
10:00
2019/12/18
13:30
Internet
Television
Phone
All of Sicamous.
Power outage in area
Hydro restored to area
CLOSED
Sicamous
2019/12/18
09:00
2019/12/18
13:00
Internet
Television
Phone
Eagle Valley Manor.
Unknown, under investigation
Replaced faulty power supply
CLOSED
North Shuswap
2019/12/18
08:00
2019/12/18
11:00
Internet
Television
Phone
Hydro outage affecting Vickers Trail, Alpine Road, Castle Heights, Hudson Road, Crawfoot Drive, Queest Road.
Power outage in area
Pending
CLOSED-SCHEDULED
Vanderhoof
2019/12/17
11:50
2019/12/17
12:30
Internet
Equipment maintenance will affect internet service on the following streets:
4th
Rivett
5th
Hunter Ln
6th
Corey Ln
7th
Silver Mill
Poplar
Cedar
Spruce
Dump rd
Willow rd
Bradley Ln
6th
6.5th
2nd
3rd
Nechako Ave
Nichporuk rd
Alder
Oak
Ejner
Redekop
William
Maple
Kenny Dam
Equipment maintenance
Maintenance complete
CLOSED - SCHEDULED
Ashcroft/Cache Creek
2019/12/16
09:00
2019/12/16
09:15
Internet
Television
Hydro planned outage will affect the following locations:
Basque Rd
408 Brink St
Trans Canada Hwy
1094 Collins Rd
Battel Ave / Pine St
Coyote Hill Rd
Campbell Mtn
Power outage in area
Hydro restored
CLOSED
Vanderhoof
2019/12/14
12:35
2019/12/14
12:50
Internet
Television
Phone
Outage in Vanderhoof and FraserLake
Unknown, under investigation
Pending
CLOSED
Sicamous
2019/12/13
07:00
2019/12/13
12:00
Internet
Television
Hydro outage affecting Hallfish Rd, Cemetary Rd, Triple R Rd, Raven Rd, Bundus Rd, Cambie Solsqua, Payne Rd, Sundance.
Power outage in area
Pending
CLOSED
Sicamous
2019/12/12
11:00
2019/12/12
12:00
Internet
Television
Phone
Dogwood avenue
Equipment upgrade
Upgraded equipment
CLOSED
Tobiano
2019/12/11
16:20
2019/12/12
12:00
Television
Tobiano
Unknown, under investigation
Tobiano Communications failed hardware has been reset
CLOSED - SCHEDULED
Ashcroft/Cache Creek
2019/12/11
12:00
2019/12/11
16:00
Internet
Television
Phone
Ashcroft - Brunswick
Cache Creek - Winchester, Nugget, and Frontier
Equipment maintenance
Maintenance complete
CLOSED-SCHEDULED
Nakusp
2019/12/11
09:00
2019/12/11
10:50
Internet
Television
799 9a Ave(Canyon Court Trailer Park)
Equipment maintenance
Pixelization resolved
CLOSED
North Shuswap
2019/12/09
18:30
2019/12/09
22:00
Internet
Hydro outage due to a motor vehicle accident affecting Wireless customers of Eagle Bay 001 and Eagle Bay 002.
Power outage in area
Pending
CLOSED
Nakusp
2019/12/06
09:00
2019/12/06
16:45
Internet
Television
Phone
Maintenance for Canyon Court at 799 9A Ave. 6 Subscribers will experience intermittent service
Equipment maintenance
Pending
CLOSED
Tobiano
2019/12/06
07:00
2019/12/12
08:00
Television
Channel 401 - Disney Channel is currently unavailable
Unknown, under investigation
Equipment updated
CLOSED
Tobiano
2019/12/05
07:00
2019/12/06
14:00
Television
The following channels are currently offline:
AMI Audio
Disney Channel West
CTV News Channel HD
Fashion HD
MTV Canada HD
CTV Drama HD
CTV Life HD
E! HD
Unknown, under investigation
Resolved
CLOSED - SCHEDULED
Tobiano
2019/12/05
06:00
2019/12/05
14:00
Television
The following channels will be affected due to system maintenance:
BBC Canada HD
AMI Audio
The Weather Network HD
W Network HD
Teletoon West HD
Global Calgary HD
Global Edmonton HD
City TV Calgary HD
Adult Swim HD
Disney Channel West
CBC News Network HD
Discovery Ch HD
Family East HD
Turner Classic Movies HD
CTV Comedy HD
Global Okanagan HD
CTV News Channel HD
Fashion HD
MTV Canada HD
CTV Drama HD
E! HD

Once maintenance is complete the following NEW channels will be available:
Ch 223 - CPAC HD
Ch 462 - WPIX HD
Ch 224 - SRC Montreal
Ch 327 - NFL Network HD
Equipment maintenance
Maintenance complete
CLOSED
Fort St James
2019/12/04
11:00
2019/12/04
14:20
Internet
Television
Phone
Stones Bay Road
Resort hill Road
Douglas Lodge Road
Unknown, under investigation
Swapped out failed 90Vlt pwr supply and tracked down a dead short on a 2/way tap that was taking out the whole node
CLOSED - SCHEDULED
Ashcroft/Cache Creek
2019/12/04
10:00
2019/12/04
16:00
Internet
Television
Collins Roads, Winchester, Frontier and Nugget. During the maintenance hours, there will be brief service interruptions around Government Street, Tingley, Hill, Ash, Pine, Battel, Ranch, Western, Brunswick, Riverside, Rattlesnake, Cozy and Old Cariboo.
Equipment maintenance
Maintenance complete
CLOSED-SCHEDULED
Nakusp
2019/12/04
09:00
2019/12/04
12:04
Internet
Television
Phone
Upper Brouse Rd.
Equipment upgrade
Overspacing corrected, EOL levels are good
CLOSED
Barriere
2019/12/04
09:00
2019/12/04
10:00
Internet
Television
Dixon creek road
Equipment upgrade
Put in splitter
CLOSED
Fraser Lake
2019/12/03
11:00
2019/12/03
11:00
Internet
Television
Francois Drive.
Nadina Drive.
Nadina Cresent.
Tunasa Crescent.
Chowsunket Drive.
Endako Ave.
McMillian Ave.
Tunasa Drive.
Mouse Mountain Ave.
Equipment upgrade
RESCHEDULED
CLOSED-SCHEDULED
Fort St James
2019/12/03
10:30
2019/12/03
12:38
Internet
Television
Phone
Stones Bay Rd, Resort Hill Rd, Douglas Lodge Rd
Unknown, under investigation
Swapped upstream splitter/jumper
CLOSED
Sicamous
2019/12/03
10:00
2019/12/03
10:35
Internet
Television
Phone
Pine street, Yew avenue, Birch avenue, Spruce street
Equipment upgrade
Replaced faulty line extender
CLOSED
Vanderhoof
2019/12/02
10:00
2019/12/02
11:30
Internet
Television
Phone
Victoria, Riverview, Recreation, Sandy Beach, Omineca
Equipment maintenance
Maintenance complete
CLOSED
Barriere
2019/11/30
18:31
2019/12/02
10:41
Internet
Chu Chua, Whisper, Fishtrap, Chinook, Mt. Lolo, West Syde, Chindar
Unknown, under investigation
Breaker on the UPS tripped.
CLOSED
Sicamous
2019/11/29
10:00
2019/11/29
17:00
Internet
Pine and Spruce Streets, and possibly the near surrounding area are experiencing internet issues. Line technicians are investigating.
Unknown, under investigation
Replaced faulty LE
CLOSED-SCHEDULED
Vanderhoof
2019/11/28
00:01
2019/11/28
05:45
Internet
New equipment is being installed to increase system reliability. Service will be affected for the following streets:

1) Burrard
2) Church
3) Lampitt
4) Columbia St East and West
5) Louvain
6) Douglas
7) Cambpell
8) Lundin
9) Stewart St East and West
10) Omineca
11) Victoria
12) Riverview
13) Creasy
14) View
15) Recreation
16) Osprey
17) Sandy Beach
18) Connaught
Equipment upgrade
New Mascon headend installed
CLOSED-SCHEDULED
Nakusp
2019/11/27
09:00
2019/11/27
10:30
Internet
Television
Phone
Columbia Crescent
9A ave
Equipment upgrade
Upgrade complete
CLOSED-SCHEDULED
Vanderhoof
2019/11/27
06:00
2019/11/27
07:40
Phone
Customers will experience an outage on the phone system for about 1hr.
Equipment maintenance
Pending
CLOSED-SCHEDULED
Vanderhoof
2019/11/26
09:00
2019/11/26
11:30
Internet
Television
Phone
200 - 400 Block of 2nd - 3rd St west
Equipment failure
Pending
CLOSED - SCHEDULED
Vanderhoof
2019/11/26
05:00
2019/11/26
07:00
Internet
Television
Phone
1)Nechacko Ave
2)2nd – 7th St East and West
3)Ryley Ave
4)Silvermill
5)Poplar Ave
6)Cedar Ave
7)Cruise Dr
8)Spruce St
9)Ejner RD
10)Maple St
11)Oak St
12)Redekop RD
13)Alder Ave
14)William RD
Equipment maintenance
Maintenance complete
CLOSED
Little Shuswap
2019/11/25
08:00
2019/11/25
12:00
Internet
Squilax Centre node, Band office node, Little Shuswap west node, Dancing Fawn node
Unknown, under investigation
Replaced failed receiver 4 pack
CLOSED
Ashcroft/Cache Creek
2019/11/24
16:00
2019/11/24
19:00
Internet
Television
Multiple units at 825 Hill
Unknown, under investigation
Pending
CLOSED
Barriere
2019/11/21
13:00
2019/11/21
1340
Internet
Television
armour mt Trailer park
Equipment upgrade
replaced old tap Armour mountain tp
CLOSED
Barriere
2019/11/21
06:00
2019/11/21
09:00
Internet
All wireless customers of Chinook, Fishtrap and Mt Lolo.
Equipment failure
Equipment replaced, service restored
CLOSED
Barriere
2019/11/21
04:30
2019/11/21
09:00
Internet
Television
All of Barriere
Equipment failure
Equipment replaced, services restored
CLOSED
Chase
2019/11/19
14:20
2019/11/19
14:45
Internet
Television
Phone
Cedar, Coburn, Paquette
Equipment failure
Replaced faulty LE
CLOSED
Chase
2019/11/19
11:15
2019/11/19
11:45
Internet
Television
Phone
Okanagan, Thompson, Macpherson, Shaw, Coburn, Paquette, Cedar, Foothills, Sicamous, Margery
Equipment upgrade
Replaced old Line Extender for better reliability
CLOSED
Vanderhoof
2019/11/19
09:25
2019/11/19
09:36
Internet
Television
Markay, Aspen, East Derksen, McDonald, Stark, Smedley
Equipment maintenance
Swapped CMTS card.
CLOSED-SCHEDULED
Vanderhoof
2019/11/19
08:00
2019/11/19
16:00
Internet
Television
Aspen Drive
Equipment maintenance
Pending
CLOSED
Chase
2019/11/18
12:10
2019/11/18
12:45
Internet
Television
Phone
VLA road, King road
Equipment upgrade
Replaced old line extender for better reliability
CLOSED
Fort St James
2019/11/16
07:30
2019/11/16
18:00
Internet
Television
Hydro outage effecting all of Fort St James
Power outage in area
Pending
CLOSED
Sicamous
2019/11/15
10:30
2019/11/15
11:30
Internet
Television
Phone
Kappel St, Yew ave, Alder ave, Birch ave, Maduik ave, Gillis ave, Birch ave, Cottonwood ave, Dogwood ave
Equipment maintenance
Replaced 2way splitter, 17 tap and piece of cable that is causing noise on Kappel node.
CLOSED-SCHEDULED
AirSpeed Wireless
2019/11/15
06:00
2019/11/15
06:15
Internet
Phone
Enderby and Tappen areas may go down briefly while we conduct maintenance.
Equipment maintenance
Complete
CLOSED
Fort St James
2019/11/13
20:00
2019/11/14
10:00
Internet
Television
All Mascon TV and Internet services have been impacted in Fort St James due to a power outage caused by a motor vehicle accident.
Power outage in area
Hydro restored
CLOSED - SCHEDULED
Vanderhoof
2019/11/13
08:00
2019/11/13
10:00
Internet
Television
Phone
Equipment upgrade affecting:

Northside Road
Vanderview Dr
Reid Dr
Sackner Road
Hargreaves Ave
Seyforth Dr
Hamilton Ave
Redfern Dr
Hawes Place
Marrow Place
Einsphar Road
Lebler Road
Equipment upgrade
Upgrades complete
CLOSED
Vanderhoof, Fraser Lake
2019/11/13
06:45
2019/11/14
02:00
Internet
Television
Phone
All Mascon TV and Internet services have been impacted in Fraser Lake and Vanderhoof due to a fibre line being cut caused by a vehicle accident.
Unknown, under investigation
Fibre break repaired
CLOSED
Chase
2019/11/12
10:30
2019/11/12
13:00
Internet
Television
Phone
VLA road, King road
Equipment upgrade
Completed VLA rebuild
CLOSED
Sicamous
2019/11/12
08:00
2019/11/12
13:00
Internet
Television
Phone
Power outage in sicamous is causing service disruption. not ETA from hydro at this time.
Power outage in area
Pending
CLOSED
Vanderhoof
2019/11/12
06:00
2019/11/12
07:45
Internet
Television
Phone
Loop Rd
Erickson
Bublitz
Avon
Abbey
Voth
Martens
Mill
Mountain View
Sinket View
Robb
Equipment maintenance
New node installed
CLOSED
AirSpeed Wireless
2019/11/12
06:00
2019/11/12
12:00
Internet
Customers serviced from Kennedy, Balmoral, Bastion Bay and Hurricane Bay towers
Power outage in area
Hydro restored
CLOSED-SCHEDULED
Vanderhoof
2019/11/07
05:00
2019/11/07
09:10
Internet
Television
Phone
Interruption of service for Markay, Derksen, Aspen, Mcdonald, Smedley, Stark, Grants Frontage Rd, Ens Rd, Speedway, Dushop
Equipment upgrade
maintenance complete
CLOSED
Vanderhoof
2019/11/06
09:00
2019/11/08
14:30
Television
Channel 220 "Local Weather".
Equipment maintenance
Channel has been restored.
CLOSED - SCHEDULED
Vanderhoof
2019/11/06
04:00
2019/11/06
08:30
Television
TV services in Vanderhoof will be unavailable for up to 5 hours during the maintenance window as we upgrade our TV content delivery system. Full news story available here: https://mascon.ca/mascon-tv-content-delivery-upgrade/
Equipment upgrade
Nasrac migration complete
CLOSED
Fort St James
2019/11/03
14:00
2019/11/06
17:00
Internet
Areas East of Highway 27 will experience slow internet or loss of service.
Unknown, under investigation
Pending
CLOSED
Vanderhoof
2019/11/01
14:05
2019/11/01
14:10
Internet
Television
Omineca St
Equipment maintenance
replaced equipment
CLOSED
Clearwater
2019/10/31
11:00
2019/10/31
15:20
Internet
Television
eden, hydro buck, clearwater valley road
Equipment upgrade
Service redirected
CLOSED
Ashcroft/Cache Creek
2019/10/30
11:00
2019/10/30
18:20
Internet
Television
Western Ave
Equipment upgrade
Broken mainline cable repaired, multiple taps replaced.
CLOSED
Clearwater
2019/10/30
10:30
2019/10/30
15:30
Internet
Television
eden, hydro,buck clearwater valley road
Equipment upgrade
Rebuild done for the day
CLOSED - SCHEDULED
AirSpeed Wireless
2019/10/30
10:00
2019/10/30
13:00
Internet
AirSPEED wireless customers serviced from Mt Tappen may experience a brief outage during the maintenance window.
Equipment maintenance
Maintenance complete
CLOSED
Fort St James
2019/10/29
11:00
2019/10/29
11:30
Internet
Television
1) Douglas Ave
2) Ash St West and East
3) Carnell St
4) Elm St
5) Dogwood St
6) Birch St
7) 2nd Ave West
8) 4th Ave West
Equipment maintenance
Swapped over to new CMTS
CLOSED
Vanderhoof
2019/10/28
09:30
2019/10/28
10:30
Internet
Television
Phone
Louvain St.
Equipment maintenance
Pending
CLOSED
AirSpeed Wireless
2019/10/25
12:40
2019/10/25
18:30
Internet
Phone
Bastion Bay
Power outage in area
Power has been restored.
CLOSED
Chase
2019/10/25
12:00
2019/10/29
15:00
Television
Channel 220 - Weather channel is missing local weather data.
Hardware failure
Hardware replaced
CLOSED
Silver Creek
2019/10/25
10:30
2019/10/25
18:00
Internet
Television
Power in silver creek is out. No ETA from BC Hydro at this time.
Power outage in area
Power Restored.
CLOSED
Sicamous
2019/10/24
11:00
2019/10/24
14:45
Internet
Television
Phone
Westmount Acres(8890 Swanshore)
Equipment upgrade
Replaced old line equipment
CLOSED-SCHEDULED
Vanderhoof
2019/10/24
09:30
2019/10/24
10:15
Internet
Conducting system upgrades, service may be intermittent during this time.
Equipment upgrade
Completed.
CLOSED
Sicamous
2019/10/24
09:30
2019/10/24
10:30
Internet
Television
Phone
Mann rd, Stoneridge
Equipment failure
Relaxed faulty Node
CLOSED-SCHEDULED
Clearwater
2019/10/24
08:00
2019/10/24
15:00
Internet
Television
clearwater valley road, eden, wildwood, hydro, buck
Equipment upgrade
Upgrade has been completed.
CLOSED-SCHEDULED
Burns Lake
2019/10/24
05:00
2019/10/24
07:00
Internet
Television
5th, Centre St, 7th Ave, 8th Ave, Lorne, Lower Lorne, 9th Ave, 10th Ave, Tsa, Chas, Witzlh, Toh, Sus, Carroll, Marsh, Babine, Government, Mulvaney.
Equipment maintenance
Maintenance complete
CLOSED-SCHEDULED
Ashcroft/Cache Creek
2019/10/23
10:00
2019/10/23
13:30
Internet
Television
Heustis drive.
Equipment upgrade
New amp and tap placed in concrete tub
CLOSED
Nakusp
2019/10/23
09:00
2019/10/23
10:43
Internet
Television
Phone
Donnelly’s Rd.
Equipment maintenance
Equipment upgraded
CLOSED
Vanderhoof
2019/10/23
09:00
2019/10/23
10:00
Internet
Television
Phone
Ejner, Oak, Maple, Nechako, Alder, Redekop.
Equipment maintenance
Pending
CLOSED SCHEDULED
Sicamous
2019/10/23
08:30
2019/10/23
15:00
Internet
Television
Phone
Swanshore Place, 8943 and lower on Swanshore, Westmount Acres
Equipment upgrade
Equipment upgraded
CLOSED-SCHEDULED
Vanderhoof
2019/10/22
16:00
2019/10/22
17:30
Internet
Phone
All of Vanderhoof
Equipment upgrade
Failed, had to revert.
CLOSED
North Shuswap
2019/10/22
14:15
2019/10/22
18:00
Internet
Television
Squilax Anglemont Rd, Evans, Lewis, Disdero, Tallington, Meadow Creek, Hlina, Celista, Chasey
Unknown, under investigation
Services recovered on their own.
CLOSED
Burns Lake
2019/10/22
11:30
2019/10/22
13:30
Internet
Television
9th Avenue, 450 Block and upwards.
Equipment maintenance
Maintenance complete
CLOSED SCHEDULED
Sicamous
2019/10/22
08:30
2019/10/22
15:00
Internet
Television
Phone
Swanshore,Swanshore place , Westmount Acres
Equipment upgrade
Rebuild of street done for today
CLOSED-SCHEDULED
Vanderhoof
2019/10/21
15:00
2019/10/21
16:30
Internet
Television
Phone
Maple, Oak, Ejner will see services interrupted while emergency upgrades are made
Equipment maintenance
Pending
CLOSED
Clearwater
2019/10/21
14:00
2019/10/21
15:20
Internet
Television
kershaw, schmidt, old north thompson
Equipment upgrade
Power supply changed
CLOSED
Clearwater
2019/10/21
13:00
2019/10/14
14:00
Internet
Television
philips, old north thompson, ferry
Equipment upgrade
Power supply changed
CLOSED-SCHEDULED
Sicamous
2019/10/21
11:20
2019/10/21
11:40
Internet
Riverside, weddup, riverside condos
Equipment upgrade
Upgrade complete
CLOSED
Ashcroft/Cache Creek
2019/10/16
15:55
2019/10/16
20:00
Internet
Television
Phone
Customers East of Hwy97c are experiencing loss of service. Technicians are on route.
Unknown, under investigation
Pending
CLOSED-SCHEDULED
Ashcroft/Cache Creek
2019/10/16
10:30
2019/10/16
12:00
Internet
Television
Phone
Barnes Street, Ashcroft River Inn, Heustis Drive.
Equipment upgrade
Old splitter and tapp replaced.
CLOSED-SCHEDULED
Fort St James
2019/10/16
10:00
2019/10/16
12:45
Internet
Television
Phone
Elm Street, 7th Ave West
Equipment maintenance
Maintenance
CLOSED-SCHEDULED
Clearwater
2019/10/16
04:00
2019/10/16
07:15
Television
TV services in Clearwater will be unavailable for up to 3 hours during the maintenance window as we upgrade our TV content delivery system. Full news story available here: https://mascon.ca/mascon-tv-content-delivery-upgrade/
Equipment upgrade
Completed
CLOSED-SCHEDULED
All Systems
2019/10/16
00:00
2019/10/16
04:00
Television
Conducting system upgrades. Channels may be intermittently unavailable during this window.
Equipment upgrade
Completed
CLOSED
Fort St James
2019/10/15
19:00
2019/10/16
08:00
Television
Multiple channels are currently offline
Equipment failure
Equipment failure
CLOSED-SCHEDULED
All Systems
2019/10/15
00:00
2019/10/15
04:00
Television
Conducting system upgrades. Channels may be intermittently unavailable during this window.
Equipment upgrade
Complete
CLOSED
Clearwater
2019/10/11
11:30
2019/10/11
12:00
Internet
Television
Schmidt
Equipment maintenance
Replaced tap.
CLOSED
Vanderhoof
2019/10/11
09:00
2019/10/11
09:30
Internet
Television
Phone
1500 Block of Aspen drive and on.
Equipment maintenance
Pending
CLOSED
Ashcroft/Cache Creek
2019/10/10
15:32
2019/10/10
17:00
Television
Multiple channels showing black screen
Unknown, under investigation
Service restored
CLOSED
Fort St James
2019/10/10
14:30
2019/10/10
15:30
Internet
Television
7th , 6th, Elm, Heathmonte, Grove, Fir
Equipment maintenance
Swapped Bridger
CLOSED
North Shuswap
2019/10/10
08:00
2019/10/10
20:00
Internet
Television
Phone
Update 2:42: Internet service restored, some customers are having phone issues which is being investigated

Update 2:30PM: Some customers are unable to connect to the internet since below updates were completed, technicians are investigating.

The following streets will experience a brief interruption to service during the maintenance window:
Davis Rd
Seymour Rd
Squilax Anglemont Rd
Alpine Rd
Estate Dr
Vickers Trail
Crowfoot Dr
Copper Island Dr
Stampede Tr
Mountain Dr
Aspen Rd
Anglemont Way
Lonneke Tr
Klondike Tr
Greenwich Close
Hudson
Tallington Dr
Meadow Creek Rd
Hlina Rd
Disdero Rd
Celista Place
Fraser Cres
Kendean Rd
Fairview Rd
Evans
Hillen
Fransen Rd
Noakes Rd
Welch Rd
Lindsay Rd
Lucerne Beach Rd
Stevens Rd
William Brown Rd
Casabellow Rd
McClaskey Rd
Equipment maintenance
Network issue resolved and services restored
CLOSED-SCHEDULED
All Systems
2019/10/10
05:00
2019/10/10
06:15
Internet
Internet may briefly be unreachable while we conduct some server maintenance .
Equipment maintenance
Complete
CLOSED - SCHEDULED
Ashcroft/Cache Creek
2019/10/09
14:00
2019/10/09
14:30
Internet
Wireless customers of Koppers in Ashcroft.
Unknown, under investigation
Wireless link replaced
CLOSED
Vanderhoof
2019/10/09
10:30
2019/10/09
11:30
Internet
Television
Phone
Spruce Drive and Cruise Drive.
Equipment maintenance
Pending
CLOSED
Vanderhoof
2019/10/09
09:30
2019/10/09
10:32
Internet
Television
Phone
Rivett Lane.
Equipment maintenance
Pending
CLOSED
Clearwater
2019/10/09
09:16
2019/10/09
9:35
Internet
Television
Phone
All of Clearwater.
Unknown, under investigation
Pending
CLOSED-SCHEDULED
Vanderhoof
2019/10/08
09:00
2019/10/08
11:00
Internet
Television
Phone
4th St - 5th St, 2091 Hwy 16 (MHP), Spruce, Silvermill, Chilco,Rivett, Poplar, Cedar, Cruise, Willow, Hillview Hotel, Coach light Motel.
Equipment maintenance
Swapped out bridger
CLOSED
Clearwater
2019/10/08
08:00
2019/10/08
13:00
Internet
Television
All of Clearwater and wireless customers.
Unknown, under investigation
Breaker issue at head end
CLOSED
Sicamous
2019/10/07
14:00
2019/10/07
14:30
Internet
Television
Phone
Swanbeach road
Equipment maintenance
Replaced old Line extender 23 tap and fixed rotten input cable.
CLOSED
Vanderhoof
2019/10/07
10:30
2019/10/07
14:00
Internet
Television
Phone
Mcdonald Rd.
Ens Rd
Grant Frontage Rd
Hwy 16
Equipment maintenance
Pending
CLOSED
Clearwater
2019/10/04
12:00
2019/10/04
13:00
Internet
Television
Sunshine valley road, odgen road
Equipment upgrade
Completed splitter install
CLOSED
Vanderhoof
2019/10/03
12:00
2019/10/03
15:30
Internet
Television
Phone
Markay, Dushop, Smedley, Stark
Equipment maintenance
Repaired and replaced old taps and line extenders.
CLOSED
Sicamous
2019/10/03
07:00
2019/10/03
12:00
Internet
Phone
White Pine, Riverside st, Martin, oak Elliot, bayview, grandview shores, legacy, Tecumseh, 2 mile trailer park, montcalm cres,
Equipment maintenance
Pending
CLOSED-SCHEDULED
Vanderhoof
2019/10/03
05:00
2019/10/03
06:00
Internet
Television
Phone
Loop Rd, Burrard, Omineca
Douglas, Louvain, Lampitt, Campbell, Lundin, Victoria,
Riverview, Recreation, Connaught, View.
Equipment maintenance
Pending
CLOSED
Ashcroft/Cache Creek
2019/10/02
12:00
2019/10/02
16:30
Internet
Television
807 Railway Senior Townhouse Complex.
All customers of Boston Flats node.
Equipment maintenance
Amp Upgrade complete.
CLOSED
Vanderhoof
2019/10/02
10:00
2019/10/02
11:00
Internet
Television
Ens Road
Unknown, under investigation
Pending
CLOSED - SCHEDULED
Barriere
2019/10/02
04:00
2019/10/02
06:00
Television
We will be conducting a TV service upgrade during this window. TV services may be unavailable.
Equipment upgrade
Pending
CLOSED
North Shuswap
2019/10/01
15:10
2019/10/01
15:30
Internet
Television
Vickers, Mountain, Klondike, Stampede, Lonneke, Estate Columbia, Granite, Orchard, Greenwich, Golden Spur, Copper Island
Equipment maintenance
Tap has been replaced.
CLOSED
North Shuswap
2019/09/30
14:15
2019/09/30
14:30
Internet
Television
Phone
Vickers, Crowfoot, Aspen, Castle, Anglemont, Estate, Hudson, Queest, Mountain, Stampede,
Equipment maintenance
Replaced corroded power inserter
CLOSED
Ashcroft/Cache Creek
2019/09/29
10:00
2019/09/29
13:35
Internet
Television
Phone
BC Hydro outage in Ashcroft will affect service until power is restored.
Power outage in area
Pending
CLOSED
AirSpeed Wireless
2019/09/29
09:00
2019/09/29
12:01
Internet
AirSpeed Wireless service is offline for customers in the Notch Hill area. We are investigating.
Unknown, under investigation
Failed UPS unit
CLOSED
Sicamous
2019/09/28
08:30
2019/09/28
16:00
Internet
Television
Phone
South of OLD TOWN RD.
East of SUNNYBRAE CANOE POINT RD, West of HWY 97A.
South-West of TRANS CAN HWY, North-East of HWY 97A.
North of AMY RD.
Power outage in area
Hydro restored power.
CLOSED
Vanderhoof
2019/09/27
14:15
2019/09/27
16:00
Internet
Television
Markay, Stark, Smedley
Equipment maintenance
Pending
CLOSED
All Systems
2019/09/27
09:00
2019/09/27
12:00
Internet
We have lost connectivity to a large chunk of the internet. There appears to be some kind of outage with a major network peer. Many sites will not work, others will. Currently investigating.
Unknown, under investigation
Unknown, problem went away before we got to the bottom of it.
CLOSED
Chase, Little Shuswap, North Shuswap, Pritchard, Sicamous, Silver Creek, Sunnybrae, White Lake, Barrier
2019/09/26
02:00
2019/11/08
12:00
Television
We are experiencing intermittent issues with picture cutting out or pixelating at this time. It appears to be transport related. We are in the process of tracking it down.
Unknown, under investigation
Pending
CLOSED
Ashcroft/Cache Creek
2019/09/25
09:15
2019/09/25
11:00
Internet
Television
1040 Collins
Unknown, under investigation
Swapped out failed apartment amp
CLOSED-SCHEDULED
Fort St James
2019/09/24
10:30
2019/09/24
14:00
Internet
Internet will be interrupted on Greenview Drive and Mountain View Road while upgrades are being installed.
Equipment upgrade
Upgrade complete.
CLOSED - SCHEDULED
Tobiano, Vanderhoof
2019/09/24
06:00
2019/10/21
10:00
Television
The following channels will be temporarily unavailable while technicians update equipment and convert SD channels to HD:

Ch 240 CBC News Network
Ch 226 RDI
Equipment upgrade
Services restored
CLOSED
Clearwater, Barriere, Vanderhoof
2019/09/19
17:15
2019/09/24
08:30
Television
Channel 361(W Network) is reporting in the guide as The History Channel.
Unknown, under investigation
Guide information has been corrected.
CLOSED-SCHEDULED
Clearwater
2019/09/18
16:00
2019/09/18
17:00
Internet
Conducting upgrades, Internet service will be down .
Equipment upgrade
Pending
CLOSED
Barriere
2019/09/18
14:00
2019/10/18
14:40
Internet
Television
Phone
Armour Rd. customers will lose service while critical maintenance is performed.
Equipment maintenance
Maintenance complete
CLOSED-SCHEDULED
Nakusp
2019/09/18
13:00
2019/09/18
15:28
Internet
Television
Phone
Intermittent service interruption for about 6 customers on Brouse Loop Road while we upgrade the network.
Equipment upgrade
Over-spacing corrected and equipment upgraded.
CLOSED
Tobiano, Clearwater, Barriere, Vanderhoof
2019/09/18
01:00
2019/09/25
23:00
Television
Channel 353 is off for the affected communities. We are working with our provider to restore this channel as soon as possible.
Unknown, under investigation
Shaw provisioning issue
CLOSED
Chase
2019/09/17
10:43
2019/09/17
11:50
Internet
Phone
Brooke, Shuswap, Ash, Leighton, Shepherd
Unknown, under investigation
Replaced reverse pad on trunk leg.
CLOSED
Clearwater, Barriere
2019/09/17
10:00
2019/09/18
15:00
Television
"Not Authorized" on channel 211.
Unknown, under investigation
Pending
CLOSED-SCHEDULED
Chase
2019/09/17
08:00
2019/09/17
12:00
Internet
Television
Phone
Willow,Birch,Aspen,3rd ave,4th ave, Lakeshore, Beach, Blue spruce, Balsam,
Village rd, Lakeview, Mountain view, Centre, Chief Jules, Hillcrest,
1st ave, Shuswap, Chase st, Haldane, Wilson, Hendry, Ailin
Equipment upgrade
Changed over to CMTS 2.
CLOSED-SCHEDULED
Chase
2019/09/17
07:00
2019/09/17
08:00
Internet
Television
Phone
Shuswap,Bell,Shepherd,Cottonwood,Maple,Elm,Cedar,Brooke, Ash,Leighton
Equipment upgrade
Completed.
CLOSED-SCHEDULED
All Systems
2019/09/17
00:00
2019/09/17
04:00
Television
All Systems will be seeing a Large number of channels going down while our upstream provider completes upgrades. They may go down in batches or all at once.
Equipment upgrade
Completed
CLOSED-SCHEDULED
Barriere
2019/09/16
17:00
2019/09/16
18:00
Internet
Conducting system upgrades. service will be down briefly.
Equipment upgrade
Completed.
CLOSED
Chase
2019/09/16
12:00
2019/09/16
12:30
Internet
Television
Phone
217 Shepherd, 305 Brooke
Equipment upgrade
Replaced faulty Line extender and old DC8
CLOSED
Tobiano, Clearwater, Barriere, Vanderhoof
2019/09/15
01:00
2019/09/22
23:00
Television
Channel 410 is unavailable from our provider for Clearwater, Vanderhoof, Barriere, and Tobiano. We are working to resolve the issue.
Unknown, under investigation
Pending
CLOSED
North Shuswap
2019/09/14
11:20
2019/09/14
16:00
Internet
Television
Hydro outage in the area affecting customers on 2200 - 2300 block BRAGG RD. Tree down across the wires.

Power outage in area
Power restored
CLOSED
Vanderhoof
2019/09/13
10:00
2019/09/13
23:00
Television
Channel 340 SportsNet World is unavailable. We are working to resolve the issue.
Unknown, under investigation
Pending
CLOSED - SCHEDULED
Chase, Sicamous
2019/09/13
07:30
2019/09/13
07:35
Television
There will be a brief 5-10 minute outage affecting all channels during the maintenance window.
Equipment maintenance
Maintenance complete
CLOSED
Chase, Sicamous
2019/09/12
14:00
2019/09/13
16:00
Television
Sicamous and Chase are missing channels 371-381. We hope to have this resolved shortly
Unknown, under investigation
RF 55 was interfering with Community Channels (which are now moved to RF 56)
CLOSED
Clearwater
2019/09/12
13:30
2019/09/12
15:00
Internet
Television
jenkins, ford, pinegrove trailer park
Equipment maintenance
Replaced tap at pole
CLOSED - SCHEDULED
Chase, Little Shuswap, North Shuswap, Pritchard, Sicamous, Silver Creek, Sunnybrae, White Lake, Nakusp, Burns Lake, Fraser Lake, Fort St James, Ashcroft/Cache Creek
2019/09/12
07:30
2019/09/12
09:00
Television
The following channels will be temporarily unavailable during the maintenance window:
Ch 371 - Food HD
Ch 372 - Cottage Life HD
Ch 373 - DIY HD
Ch 374 - DTour HD
Ch 380 - Discovery HD
Ch 381 - Discovery Science HD
Equipment maintenance
Maintenance complete
CLOSED - SCHEDULED
Fraser Lake
2019/09/11
23:00
2019/09/12
07:00
Internet
Fraser Lake internet service will experience an interruption
Equipment upgrade
Upgrades complete
CLOSED
Ashcroft/Cache Creek
2019/09/11
08:00
2019/09/11
15:00
Internet
Television
Phone
Trailer park at 1000 Mesa Vista
Equipment upgrade
Pending
CLOSED-SCHEDULED
Fort St James
2019/09/11
04:00
2019/09/11
06:00
Television
TV services in Ft St James will be unavailable for up to 3 hours during the maintenance window as we upgrade our TV content delivery system. Full news story available here: https://mascon.ca/mascon-tv-content-delivery-upgrade/
Equipment upgrade
Upgrades complete
CLOSED - SCHEDULED
Burns Lake
2019/09/10
08:00
2019/09/10
15:00
Internet
Television
Phone
Equipment upgrade on Gerow Island
Equipment upgrade
Upgrades complete
CLOSED-SCHEDULED
Burns Lake
2019/09/08
06:00
2019/09/08
06:15
Internet
Television
The following areas of Burns Lake will experience brief outage due to BC Hydro planned maintenance:
107 1st Ave
724 Centre St
859 Center
Power outage in area
Power has been restored.
CLOSED
Ashcroft/Cache Creek
2019/09/06
7:45
2019/09/06
12:00
Internet
Cache Creek is experiencing an unexpected internet outage. Technicians have been dispatched.
Unknown, under investigation
Cable card 5/0 re-seated, service restored
CLOSED
Clearwater
2019/09/06
13:00
2019/09/06
14:30
Internet
Television
Dunn lake road
Equipment upgrade
relocated amp and cut in side street
CLOSED - SCHEDULED
Tobiano, Clearwater, Barriere, Vanderhoof, Fort St James
2019/09/05
06:00
2019/09/06
17:00
Television
The following channels will be temporarily unavailable while technicians update equipment to receive HD signal

Channel 361 W Network
Channel 402 Teletoon West
Equipment upgrade
Upstream provider corrected provisioning issue
CLOSED
Burns Lake
2019/08/30
09:00
2019/08/30
14:00
Internet
Television
Willowbrook, Bennet, Beatty and parts of Hwy 16.
Equipment maintenance
Maintenance Complete
CLOSED - SCHEDULED
Fort St James
2019/08/29
11:00
2019/08/29
12:00
Internet
All of Fort St James internet will be affected while upgrades are being completed.
Equipment upgrade
10G circuit upgrade completed
CLOSED - SCHEDULED
Fraser Lake
2019/08/28
04:00
2019/08/28
06:30
Television
TV services in Fraser Lake will be unavailable for up to 3 hours during the maintenance window as we upgrade our TV content delivery system. Full news story available here: https://mascon.ca/mascon-tv-content-delivery-upgrade/
Equipment upgrade
Migration complete
CLOSED
Vanderhoof
2019/08/26
12:45
2019/08/26
15:20
Internet
Television
Phone
Ens Road will experience intermittent issues while we perform line upgrades.
Unknown, under investigation
Pending
CLOSED
North Shuswap
2019/08/26
11:00
2019/08/26
11:30
Internet
Television
Phone
5800-6900 block Squilax-Anglemont, Ross creek flats, Casabello, Easy, Andres
Equipment maintenance
Replaced cable broken by pole removal contractors.
CLOSED
Sicamous
2019/08/24
10:00
2019/08/24
13:00
Internet
Some areas of Sicamous will see a brief interruption in Internet service while equipment is being rebooted
Equipment maintenance
Pending
CLOSED
Clearwater
2019/08/23
11:45
2019/08/23
13:00
Internet
Television
lodge drive
Equipment maintenance
replaced old connectors at amp
CLOSED
Fort St James
2019/08/23
10:45
2019/08/23
13:00
Internet
Television
Phone
Dogwood St. - equipment upgrade
Equipment upgrade
Replaced 7 taps
CLOSED
Clearwater
2019/08/22
13:00
2019/08/22
15:00
Internet
Television
lodge drive
Equipment maintenance
repaired kinked cable and replace old tap/rotten connectors
CLOSED
Burns Lake
2019/08/22
12:30
2019/08/22
14:00
Internet
Television
Intermittent service on Willowbrook while technicians repair faulty cable
Equipment failure
Faulty cable replaced
CLOSED
Burns Lake
2019/08/21
14:00
2019/08/21
17:00
Internet
Television
All of Burns Lake
Power outage in area
Power restored.
CLOSED -
SCHEDULED
Nakusp
2019/08/21
09:00
2019/08/21
15:10
Internet
Television
Phone
Customers will experience intermittent service disruptions. 4th Ave, 5th Street, 3A Ave.
Equipment upgrade
Maintenance completed
CLOSED - SCHEDULED
Vanderhoof
2019/08/21
09:00
2019/08/21
13:45
Internet
Television
Intermittent service on the following streets:
Oak, Alder, Ejner, Nechako, Redekop, William
Equipment maintenance
Maintenance completed
CLOSED - SCHEDULED
Sicamous
2019/08/21
00:01
2019/08/21
00:45
Internet
Phone
All of Sicamous
Equipment maintenance
Maintenance completed sucessfully
CLOSED
Sicamous
2019/08/20
8:15
2019/08/20
13:00
Internet
Television
Phone
Intermittent service as equipment is being upgraded. Eagle Pass Way, Yew, Spruce, Pine
Equipment upgrade
Upgrade completed
CLOSED
Clearwater
2019/08/20
14:15
2019/08/20
15:29
Internet
Television
camp2 road, musgrave, lodge drive clearwater trailer park, Taren
Equipment maintenance
replace rotten and loose connectors Clearwater Trailer park
CLOSED
Tobiano
2019/08/19
13:00
2019/08/19
16:00
Television
The following channels are showing One Moment Please
251 CNN HD
306 Golf HD
312 Sportsnet 360 HD
382 TLC HD
392 History HD
420 AMC HD Canada
430 Paramount Network HD
440 A&E HD
464 WGN HD
Equipment failure
Transmod rebooted
CLOSED
Clearwater
2019/08/19
13:00
2019/08/19
15:30
Television
Channel 321 The Fight Network showing One Moment Please
Unknown, under investigation
Corrected multiplex offset
CLOSED
Sicamous
2019/08/19
11:45
2019/08/19
12:15
Internet
Television
Phone
The following streets will experience a brief outage while technicians replace faulty equipment

Spruce
Pine
Yew
Equipment failure
Equipment replaced
CLOSED
Pritchard
2019/08/16
9:00
2019/08/16
17:00
Internet
The Pritchard tower is affecting internet service for AirSpeed Wireless customers. Technicians are working on the issue.
Unknown, under investigation
Replaced AP for Pritchard Store
CLOSED
Clearwater, Barriere, Vanderhoof, Fraser Lake, Fort St James, Tobiano
2019/08/16
17:00
2019/10/01
16:00
Television
Some customers are experiencing "One Moment Please" or "Not Authorized" on the following channel.

Ch 410 Peachtree

Upstream provider is investigating.
Unknown, under investigation
Shaw provisioning issue
CLOSED
Sicamous
2019/08/15
12:45
2019/08/15
13:05
Internet
Television
Phone
Maduik, Kappel, Alder
Equipment failure
Replaced corroded line extender
CLOSED
White Lake
2019/08/15
07:30
2019/08/15
10:57
Internet
Television
Phone
2800 block Whitelake rd, Nash rd
Equipment upgrade
Cutover to Heron Node
CLOSED
Barriere
2019/08/15
06:15
2019/08/15
8:45
Internet
Phone
All of Barriere
Equipment failure
Failed hardware replaced.
CLOSED-SCHEDULED
Barriere
2019/08/15
06:00
2019/08/15
08:45
Internet
Conducting upgrades. Internet may be intermittent.
Equipment upgrade
Hardware failure delayed completion. Completed.
CLOSED
All Systems
2019/08/14
12:00
2019/08/20
12:00
Internet
TELUS hosted email addresses are offline. The problem is being investigated by TELUS currently.

Email address in the following domains are affected:

telus.net
columbiacable.net
coppervalley.bc.ca
coppervalley.net
jetstream.net
nakusp.net
omineca.com
rctvonline.net
revelstoke.net
Unknown, under investigation
Pending
CLOSED
Sicamous
2019/08/13
14:00
2019/08/13
15:00
Internet
Television
Phone
Spruce
Equipment failure
Replaced old line splitter
CLOSED
Burns Lake
2019/08/13
11:30
2019/08/13
17:50
Internet
Television
Hwy 16, Beatty, Willowbrook, Murphey, Miller, Bennett, Erickson.
Unknown, under investigation
Swapped out two old trunks plus ran out levels to end of line
CLOSED
Vanderhoof
2019/08/12
11:45
2019/08/12
12:15
Internet
Television
Phone
Neckako Ave, Redekop Rd, Alder Ave, Oak st, Maple Crescent.
Equipment maintenance
Pending
CLOSED
Clearwater
2019/08/12
10:00
2019/08/12
11:00
Internet
Customers of the Vavenby Tower.
Unknown, under investigation
BC hydro restored power.
CLOSED
Ashcroft/Cache Creek
2019/08/12
07:00
2019/08/12
9:00
Internet
All of Ashcroft and North Ashcroft.
Unknown, under investigation
Clear cable reset cards 3, 4, and 6.
CLOSED-SCHEDULED
Ashcroft/Cache Creek
2019/08/09
15:00
2019/08/09
15:45
Internet
Television
Woodburn Drive and Court
Equipment upgrade
Pending
CLOSED
Vanderhoof
2019/08/08
14:00
2019/08/08
16:00
Internet
Television
Phone
Silver Mills Rd.
Unknown, under investigation
swapped out amp.
CLOSED-SCHEDULED
Fraser Lake
2019/08/08
13:00
2019/08/08
13:30
Internet
Fraser Lake. 10 Ge cut over.
Equipment upgrade
Completed.
CLOSED-SCHEDULED
Fort St James
2019/08/08
13:00
2019/08/08
14:00
Internet
Television
3-4th Street (100-200 block)
Murray St
Junkers St
Equipment maintenance
Completed
CLOSED - SCHEDULED
Vanderhoof
2019/08/08
09:30
2019/08/08
11:00
Internet
Television
Recreation
Hwy 16 (Coach Light Motel, Dadz Muffler, Silvermill Spruce Cedar Poplar Cruise)
Equipment maintenance
Replaced faulty line extender
CLOSED-SCHEDULED
Clearwater
2019/08/08
08:00
2019/08/08
12:00
Internet
Television
wyndhaven, archibald rd , kennedy, vern ann plc , fawn rd
Equipment upgrade
Fibre node in Wyndhaven added
CLOSED
Sicamous
2019/08/07
09:50
2019/08/07
10:50
Internet
Television
Phone
Parksville, Larch, Pine, Spruce, Sherlock
Equipment upgrade
Intermittent services while replacing equipment causing RF21 issue
CLOSED - SCHEDULED
Burns Lake
2019/08/07
04:00
2019/08/07
07:00
Television
TV services in Burns Lake will be unavailable for up to 3 hours during the maintenance window as we upgrade our TV content delivery system. Full news story available here: https://mascon.ca/mascon-tv-content-delivery-upgrade/
Equipment upgrade
Migration complete
CLOSED
Fort St James
2019/08/06
12:10
2019/08/06
12:30
Internet
Television
All services on 5th ave affected while technicians replace faulty amplifier
Equipment failure
Completed.
CLOSED
Sicamous
2019/08/06
09:50
2019/08/06
10:10
Internet
Television
Phone
TCH frontage, Conn, Whitehead, Rauma, Boutwell, Amhurst, Seed, Amy, Green road north, Sherlock, Martinson
Equipment maintenance
Completed work on node
CLOSED
Burns Lake
2019/08/04
10:00
2019/08/04
19:00
Internet
All of Burns Lake.
Unknown, under investigation
Pending
CLOSED
Sicamous
2019/08/02
09:00
2019/08/09
12:00
Television
Community channel on ch 214 is offline
Equipment failure
Software updates applied and channel back online
CLOSED
North Shuswap
2019/08/02
08:00
2019/08/02
16:00
Internet
Television
Phone
7790+ Squilax Anglemon Road, Airstrip Road, Gardiner Road
Unknown, under investigation
Found LE with a short.
CLOSED
Sicamous
2019/08/01
16:00
2019/08/02
07:35
Internet
Television
Phone
TCH Frontage, Conn, Whitehead, Rauma Avenue, Rauma Cresent, Boutwell Avenue, Amhurst Rd, Seed Frontage Road, Amy Road, Green Rd North, Sherlock, Whitehead, Martinson Avenue.
Unknown, under investigation
Replaced melted splitter
CLOSED
All Systems
2019/08/01
13:00
2019/08/01
18:00
Television
Digital Starter Package saying Not Authorized after package changes were made on some set top boxes
Unknown, under investigation
Starter package restored
CLOSED
Sicamous
2019/08/01
09:55
2019/08/01
14:00
Television
All of Sicamous RF's 15 - 21
Equipment maintenance
Replaced faulty 2 way splitter on corner of pine/eagle
CLOSED-SCHEDULED
Clearwater
2019/08/01
08:00
2019/08/01
1430
Internet
Television
park drive , norfolk road, clearwater village road
Equipment upgrade
cut in new node park drive
CLOSED
Ashcroft/Cache Creek
2019/07/31
15:30
2019/07/31
16:15
Internet
Television
1000 Mesa Vista Trailer Park
Equipment maintenance
Replaced faulty splitter.
CLOSED
Vanderhoof
2019/07/31
11:00
2019/07/31
12:00
Internet
Television
Phone
Redekop
Oak
Alder
Maple Cresent
Ejner
Equipment maintenance
Maintenance complete
CLOSED-SCHEDULED
Nakusp
2019/07/31
09:00
2019/07/31
10:55
Internet
Television
Phone
Billings Rd. and Kangaroo Trail.
Equipment maintenance
Replaced corroded conductor
CLOSED
Sicamous
2019/07/29
13:55
2019/07/22
14:10
Internet
Television
Phone
Parksville Street, Eagle Pass Way, Pine Street, Spruce Street, Yew Avenue
Equipment maintenance
Replaced parksville trunk motherboard/power supply
CLOSED
Sicamous
2019/07/26
10:40
2019/07/26
11:10
Internet
Television
Phone
Lake Mara Properties, Swanson road
Equipment failure
Replaced faulty line extender
CLOSED
AirSpeed Wireless
2019/07/25
01:00
2019/07/25
2:45
Internet
Venables AP is down in Ashcroft at this time.
Unknown, under investigation
Power cycled AP at the tower.
CLOSED
Clearwater
2019/07/24
13:00
2019/07/24
14:00
Internet
Television
wildwood road and clearwater country inn to repair cracked cable
Equipment maintenance
repair cracked cable on wildwood
CLOSED - SCHEDULED
Burns Lake
2019/07/24
11:00
2019/07/24
11:50
Internet
All of Burns Lake internet will be affected while upgrades are being completed.
Equipment upgrade
Upgrades complete
CLOSED
White Lake
2019/07/24
10:45
2019/07/24
14:00
Internet
Television
Phone
2756-2820 Whitelake road
Equipment upgrade
Cut over to Heron node
CLOSED
Vanderhoof
2019/07/24
01:00
2019/07/24
15:45
Television
Various channels are missing.
Unknown, under investigation
Failed equipment replaced
CLOSED - SCHEDULED
Sicamous
2019/07/24
00:01
2019/07/24
12:00
Television
TV services in Sicamous will be unavailable for up to 4 hours during the maintenance window as we upgrade our TV content delivery system. Full news story available here: https://mascon.ca/mascon-tv-content-delivery-upgrade/
Equipment upgrade
Migration complete
CLOSED
Sicamous
2019/07/24
00:01
2019/07/25
12:00
Television
Some customers are experiencing TV issues since content delivery upgrade last night as commands are still being processed in the system
Equipment upgrade
Commands to upgrade set top boxes are now completed.
CLOSED
North Shuswap
2019/07/23
07:30
2019/07/23
12:00
Internet
Television
Phone
Vickers, Castle Heights, Alpine, Anglemont Way
Unknown, under investigation
Replace LE
CLOSED
Sicamous
2019/07/22
13:35
2019/07/22
13:50
Internet
Television
Phone
Old town road
Equipment upgrade
Changing 2 port magnavox tap to 4 port arris
CLOSED
White Lake
2019/07/19
09:30
2019/07/19
12:00
Internet
Television
Phone
Heron
Equipment upgrade
Cutover to Heron Node
CLOSED
White Lake
2019/07/18
10:00
2019/07/18
12:00
Internet
Television
Phone
Schmid
Equipment upgrade
Cutover to Heron node
CLOSED
Little Shuswap
2019/07/18
07:15
2019/07/18
10:00
Internet
The Little Shuswap Area
Unknown, under investigation
Rebooted CMTS
CLOSED
Sicamous, Burns Lake, Fraser Lake, Fort St James, Barriere, Clearwater, Vanderhoof
2019/07/18
07:00
2019/07/23
09:00
Television
The following channel will be temporarily unavailable while technicians perform required equipment upgrades:

403 - Treehouse
Unknown, under investigation
Mpeg 2-4 transition
CLOSED
Sicamous
2019/07/16
07:00
2019/07/16
09:15
Phone
Power outage, phone service has not restored after power was restored.
Unknown, under investigation
Restarted Nomad.
CLOSED
Nakusp
2019/07/15
13:00
2019/07/16
16:00
Television
Channel 220 - Mascon Local Weather Channel is currently showing One Moment Please
Unknown, under investigation
Removed wasp nest from LNB
CLOSED
Pritchard
2019/07/15
09:00
2019/07/15
20:00
Internet
Television
Phone
A fibre break caused by a Motor Vehicle Accident is affecting services in all of Pritchard.
Power outage in area
Fibre break has been repaired.
CLOSED
AirSpeed Wireless
2019/07/15
05:30
2019/07/15
09:00
Internet
Hydro outage affecting customers of the Spall Tower.
Power outage in area
Hydro outage complete.
CLOSED
Vanderhoof
2019/07/14
02:00
2019/07/14
04:40
Internet
Television
Phone
Planned power outage from BC Hydro will affect services for all of Vanderhoof
Power outage in area
Outage complete
CLOSED-SCHEDULED
Nakusp
2019/07/12
09:00
2019/07/12
11:00
Internet
Television
Phone
Hwy 23N, 15 ave and Hot Springs Rd.
Equipment maintenance
Completed.
CLOSED-SCHEDULED
Ashcroft/Cache Creek
2019/07/10
13:00
2019/07/10
16:00
Internet
Television
Cache Creek
Equipment maintenance
Pending
CLOSED-SCHEDULED
Ashcroft/Cache Creek
2019/07/10
11:00
2019/07/10
12:00
Internet
Television
Bancroft Lane and Street
Equipment maintenance
Pending
CLOSED
Nakusp
2019/07/10
09:00
2019/07/10
10:24
Internet
Television
Phone
8th Ave, 9th ave, 9A ave, 10th ave, 13th ave, 15th ave, Hwy 23N and Hot Springs rd.
Equipment maintenance
Pending
CLOSED - SCHEDULED
North Shuswap, Pritchard
2019/07/10
00:01
2019/07/10
08:30
Television
TV services in Pritchard and North Shuswap will be unavailable for up to 4 hours during the maintenance window as we upgrade our TV content delivery system. Full news story available here: https://mascon.ca/mascon-tv-content-delivery-upgrade/
Equipment upgrade
Migration complete
CLOSED - SCHEDULED
Sicamous
2019/07/10
00:00
2019/07/10
04:00
Internet
Phone
Internet/phone will go down briefly while we make a minor configuration change. All modems will be rebooted when finished for changes to take effect.

Actual downtime will be 5 mins or less, but the start time may be anywhere between midnight and 4am.
Equipment upgrade
upgrades completed
CLOSED
AirSpeed Wireless
2019/07/09
12:00
2019/07/09
16:00
Internet
R3 site (north shuswap) is down at this time.
Power outage in area
bchydro replaced a pole.
CLOSED-SCHEDULED
Burns Lake
2019/07/09
11:00
2019/07/09
12:00
Internet
All of Burns Lake will experience internet outage during the maintenance window.
Equipment upgrade
Failed, had to revert.
CLOSED
White Lake
2019/07/08
11:29
2019/07/08
13:00
Internet
Television
Phone
All of White Lake will experience a brief outage during the maintenance window as technicians perform required system updates
Equipment maintenance
Maintenance complete
CLOSED
Sicamous
2019/07/08
11:00
2019/07/08
16:00
Television
All of Sicamous digital boxes will change over to new frequency
Equipment maintenance
Completed
CLOSED-SCHEDULED
Fraser Lake
2019/07/07
02:00
2019/07/07
05:15
Internet
Television
Fort Fraser and Fraser Lake.
Power outage in area
Pending
closed
Vanderhoof
2019/07/05
12:30
2019/07/05
16:00
Internet
Television
Phone
Cable down. Affecting all services on Lundin Dr.
Unknown, under investigation
New splice in ground.
CLOSED-DUPLICATE
Vanderhoof
2019/07/03
10:00
2019/07/03
11:00
Internet
Spruce St. and Cruise Dr.
Unknown, under investigation
CLOSED
Vanderhoof
2019/07/03
10:00
2019/07/03
12:08
Internet
Intermittent internet on Spruce St. and Cruise Dr.
Unknown, under investigation
Re-spaced taps, but there is a 10db loss between peds. Further work needed in the near future.
CLOSED
Burns Lake
2019/06/30
02:00
2019/06/30
04:08
Internet
Television
BC Hydro planned outage.
Power outage in area
Pending
CLOSED
North Shuswap
2019/06/28
08:35
2019/06/28
09:45
Internet
Television
Phone
7800 Block of Squilax Anglemont RD, Pine Ave, Gardiner Rd, Airstrip Rd, Bentley Rd, Golf Course Rd,
Unknown, under investigation
Replaced blown power supply
CLOSED
Clearwater
2019/06/21
12:00
2019/06/21
15:00
Internet
Television
All of Clearwater.
Momentary outages due to maintenance at the head end.
Equipment maintenance
Pending
CLOSED
Ashcroft/Cache Creek
2019/06/19
16:00
2019/06/20
16:30
Television
Channel 220 - Local Weather channel has black screen
Unknown, under investigation
Switched wiring
CLOSED
Clearwater
2019/06/19
13:45
2019/06/19
14:00
Internet
Television
Brief interruption to service on Old North Thompson
Unknown, under investigation
Repaired broken line
CLOSED
Chase
2019/06/19
10:45
2019/06/19
11:30
Internet
Television
Phone
Larch St.
Equipment maintenance
Replacing damaged cable.
CLOSED-SCHEDULED
Clearwater
2019/06/19
08:00
2019/06/19
10:20
Internet
Television
Murtle, robson, helmcken, blair place park drive, clearwater vally and village road, wildwood, eden, hydro rd, buck road, archibald, fawn rd, vern ann place
Equipment upgrade
Pending
CLOSED-SCHEDULED
Ashcroft/Cache Creek
2019/06/19
04:00
2019/06/19
08:00
Television
TV services in Ashcroft will be unavailable for up to 2 hours during the maintenance window as we upgrade our TV content delivery system. Full news story available here: https://mascon.ca/mascon-tv-content-delivery-upgrade/
Equipment upgrade
Completed.
CLOSED
Sicamous
2019/06/18
13:25
2019/06/18
13:50
Internet
Television
Phone
Bundus road
Equipment upgrade
Replaced old line extender
CLOSED
Vanderhoof
2019/06/18
11:00
2019/06/18
13:00
Internet
Television
Phone
Nechako Ave
Redekop Ave
Alder Ave
Oak St
Maple St
Ejner St
Equipment maintenance
Upgrade complete.
closed
Clearwater
2019/06/18
09:00
2019/06/18
0934
Internet
wireless customers off russell and Vavenby
Equipment maintenance
breif outage while wireless link noved to new fibre
CLOSED
Chase
2019/06/17
11:00
2019/06/17
12:00
Internet
Television
Phone
VLA road, King road
Equipment upgrade
Replaced old LE/Splitter
CLOSED
Vanderhoof
2019/06/16
08:00
2019/06/16
09:45
Television
Significant TV channel outage in Vanderhoof.
Unknown, under investigation
Power failure at HE
CLOSED
Chase
2019/06/14
14:00
2019/06/14
16:00
Internet
Television
Phone
Larch Street
Unknown, under investigation
Pending
CLOSED
Sicamous
2019/06/14
12:00
2019/06/14
13:00
Internet
Television
Select addresses on Mara West
Unknown, under investigation
Power supply pinched in the door and pulled out of socket
CLOSED
AirSpeed Wireless
2019/06/13
22:30
2019/06/14
13:00
Internet
Phone
Eagle Bay-002-W
Equipment failure
Pending
CLOSED
Little Shuswap, North Shuswap, Sunnybrae
2019/06/13
22:00
2019/06/14
08:50
Internet
Television
Phone
North Shuswap
Unknown, under investigation
UPS failure. Load balancing is now underway
CLOSED-SCHEDULED
Nakusp
2019/06/13
10:00
2019/06/13
10:11
Internet
Television
Phone
9A Ave, Columbia
Equipment maintenance
Pending
CLOSED-SCHEDULED
Fort St James
2019/06/13
06:00
2019/06/13
06:30
Internet
Fort St.James
Equipment upgrade
Pending
CLOSED-SCHEDULED
Nakusp
2019/06/12
09:00
2019/06/12
13:50
Internet
Television
BC Hydro replacing power pole will affect services at:
5-10th Ave NW
Columbia Crescent
Power outage in area
Service restored
CLOSED
Vanderhoof
2019/06/11
09:00
2019/06/11
12:00
Internet
Television
Phone
Silvermill St.
Spruce St.
Cruise Dr.
Equipment upgrade
Upgrade complete
CLOSED
Burns Lake
2019/06/10
11:00
2019/06/10
16:30
Internet
Television
Government Street.
Hwy 16.
Nash Rd.
Murphy Rd.
Miller Rd.
Willowbrook Rd.
Equipment maintenance
Maintenance complete
CLOSED
Sicamous
2019/06/10
06:00
2019/06/10
07:30
Internet
Television
Phone
Multiple units at 1383 Silver Sands.
Unknown, under investigation
Techs reset blown breaker at park powering Mascon equipment
CLOSED-SCHEDULED
Ashcroft/Cache Creek
2019/06/07
13:00
2019/06/07
14:00
Internet
Television
Ashcroft
Equipment upgrade
Circuit upgrades complete.
CLOSED
Ashcroft/Cache Creek
2019/06/06
17:30
2019/06/06
20:00
Internet
Television
Ashcroft, Cache Creek
Unknown, under investigation
Pending
CLOSED - SCHEDULED
Nakusp
2019/06/06
14:00
2019/06/06
14:30
Internet
Television
Phone
All of Nakusp.
Power outage in area
Power restored
CLOSED
Fort St James
2019/06/06
12:00
2019/06/07
12:00
Television
Onscreen guide data missing for all of Fort St James
Unknown, under investigation
Replaced faulty OM1000
CLOSED-SCHEDULED
Little Shuswap
2019/06/06
05:00
2019/06/06
10:50
Internet
Television
Little Shuswap Indian Band, Quaaout, Lee Creek
Equipment upgrade
Pending
CLOSED - SCHEDULED
Burns Lake
2019/06/05
11:00
2019/06/05
16:00
Internet
Television
3rd Ave
Center St
Equipment maintenance
Maintenance complete
CLOSED
Vanderhoof
2019/06/05
10:00
2019/06/05
13:00
Internet
Television
Phone
West side of Columbia St. as well as Lundin.
Unknown, under investigation
Repaired broken U/G cable.
CLOSED
Nakusp
2019/06/05
09:00
2019/06/05
10:00
Internet
Television
Heppner
Equipment maintenance
BLE was added and taps changed to improve levels.
CLOSED - SCHEDULED
Burns Lake
2019/06/05
07:00
2019/06/07
12:00
Television
Channel 218 APTN unavailable
Equipment maintenance
Service restored
CLOSED
Ashcroft/Cache Creek
2019/06/04
12:30
2019/03/04
13:30
Internet
Television
Phone
Bancroft Lane, 5th,6th,7th and 8th street in Ashcroft.
Equipment upgrade
Pending
CLOSED - SCHEDULED
Burns Lake
2019/06/04
11:00
2019/06/04
16:00
Internet
Television
1st Ave
3rd Ave
5th Ave
Ker St
Equipment upgrade
New amplifiers installed
CLOSED
Vanderhoof
2019/06/04
06:00
2019/06/04
08:45
Internet
3rd, 4th, 5th, 6th, 7th
Unknown, under investigation
Pending
CLOSED
Vanderhoof, Burns Lake, Fraser Lake
2019/06/04
06:00
2019/06/04
08:30
Internet
Television
All of Fraser Lake, Fort St James and Vanderhoof
Power outage in area
Power restored
CLOSED
Burns Lake
2019/06/03
09:00
2019/06/03
14:00
Internet
Television
5th St.
8th St.
9th St.
Center St.
Hill St.
Sus Ave.
Tsa Ave.
Chas Ave.
Equipment failure
Replaced faulty equipment
CLOSED
Nakusp
2019/06/03
09:00
2019/06/03
09:30
Internet
Television
Power outage affecting all of Nakusp
Power outage in area
Power restored
CLOSED
AirSpeed Wireless
2019/06/01
19:00
2019/06/02
16:00
Internet
P2-001, tower did not come back up after power outage.
Equipment failure
Replaced Mikrotik
CLOSED
North Shuswap
2019/06/01
08:30
2019/06/01
16:00
Internet
Television
Phone
Squilax-Anglemont Rd.
Airstrip Rd.
Gardiner Rd.
Unknown, under investigation
Faulty power supply at line extender just pass the Marina.
CLOSED
Fort St James
2019/06/01
07:00
2019/06/01
12:00
Internet
Television
All of Ft St. James
Power outage in area
Hydro restored power.
CLOSED
Fraser Lake
2019/06/01
07:00
2019/06/01
12:00
Internet
Television
All of Fraser Lake.
Power outage in area
Hydro restored power.
CLOSED
Vanderhoof
2019/06/01
07:00
2019/06/01
12:00
Internet
Television
Phone
All of Vanderhoof.
Power outage in area
Hydro restored power.
CLOSED
AirSpeed Wireless
2019/05/31
18:00
2019/05/31
19:30
Internet
Customers of Eagle Bay.
Unknown, under investigation
Hydro outage restored.
CLOSED
Sicamous
2019/05/31
13:00
2019/05/31
13:30
Internet
Television
Phone
Eagle Valley Place 925 riverside
Equipment upgrade
Replaced old mainline
CLOSED
AirSpeed Wireless
2019/05/30
10:00
2019/05/30
14:00
Internet
Bothes
Equipment maintenance
Relocated Equipment.
CLOSED
Chase
2019/05/30
10:00
2019/05/31
12:00
Television
Channel 220 Mascon Local Weather
Unknown, under investigation
Service restored
CLOSED
Clearwater
2019/05/30
09:30
2019/05/30
13:00
Internet
Television
Phillips, Ferry, Old North Thompson
Power outage in area
Power restored.
CLOSED
Nakusp
2019/05/29
13:00
2019/05/29
16:40
Internet
All of Nakusp.
Unknown, under investigation
Rebooted CMTS cards.
CLOSED - SCHEDULED
Chase
2019/05/29
04:00
2019/05/29
06:00
Television
TV services in Chase will be unavailable for up to 2 hours during the maintenance window as we upgrade our TV content delivery system. Full news story available here: https://mascon.ca/mascon-tv-content-delivery-upgrade/
Equipment upgrade
Migration complete
CLOSED - SCHEDULED
Clearwater
2019/05/29
01:00
2019/05/29
05:00
Internet
Television
All of Clearwater will experience brief 10 minute outages during the maintenance window as our backhaul provider performs required network software upgrades.
Equipment upgrade
Upgrades complete
CLOSED
Chase
2019/05/28
14:00
2019/05/29
06:00
Television
The following channels are not in service.
Ch. 252 (Fox News)
Ch. 254 (MSNBC)
Ch. 321 (The Fight Network)
Ch. 324 (NBA/Raptors Channel)
Ch. 401 (Disney Channel West)
Ch. 433 (American Heroes)
Equipment failure
Service restored
CLOSED
Clearwater
2019/05/28
10:30
2019/05/28
11:39
Internet
Television
Phillips, Ferry, Old North Thompson
Equipment maintenance
Replaced tap
CLOSED-SCHEDULED
North Shuswap
2019/05/27
12:30
2019/05/27
13:00
Internet
Television
Phone
Meadow Creek Road/Crescent, Desdaro Rd, Tallington Rd, Chasey Rd, Halina Rd
Equipment failure
Faulty equipment replaced
CLOSED
Nakusp
2019/05/27
08:00
2019/05/28
13:00
Internet
Phone
Donnelly's Rd.
Bayview Rd.
Bayles Rd.
Unknown, under investigation
Replaced Transmitters and receivers for Bayview Node.
CLOSED
Clearwater
2019/05/26
15:30
2019/05/26
20:00
Internet
Television
Harby, Roy, Small, Old North Thompson, Dutch Lake, Lakeview, Ridge, Riverview
Unknown, under investigation
Replaced power supply on dutch lake rd.
CLOSED-SCHEDULED
Nakusp
2019/05/23
13:00
2019/05/23
15:00
Internet
Television
The following streets will experience brief outages during the maintenance window:
Columbia Crescent, 9A Ave, 8th Ave
Equipment maintenance
Underground mapping complete
CLOSED
Chase
2019/05/23
10:30
2019/05/24
17:00
Internet
Television
Phone
8 units (at least) at 1214 Okanagan are without service due to cut lines caused by another company. Investigation underway.
Unknown, under investigation
Hydro and drops cut by excavator
CLOSED
Ashcroft/Cache Creek
2019/05/22
10:30
2019/05/22
15:40
Internet
Television
Phone
Hill Street,Cedar Crescent, Cliff Crescent.
Equipment upgrade
Pending
CLOSED
Fraser Lake
2019/05/21
08:00
2019/05/21
11:30
Internet
Park Dr, Simon Fraser Ave, Tunasa Crescent, Taluk Pl, Taluk Crescent, Dahlgren Ave, Doisa St, Stellako Ave, Chilako Crescent, Laird St, Murray St
Equipment failure
Reset overdriven AMP
CLOSED
All Systems
2019/05/17
15:00
2019/05/20
11:30
Television
Television and program guide will be affected due to a major fiber cut outside the San Diego area, affecting most of the west coast. Cable boxes that are working now should continue to work unless they lose power.
Equipment failure
Fibre line repaired
CLOSED
North Shuswap
2019/05/16
16:00
2019/05/16
19:00
Internet
Television
Phone
Customer of 5300 - 5400 Squilax Anglemont Rd.
Unknown, under investigation
Burnt up splitter on the main line.
CLOSED
Chase
2019/05/16
05:00
2019/05/16
9:48
Internet
Television
Arbutus Street, Arbutus Place, Lakeshore Drive, Blue Spruce Way
Unknown, under investigation
Repaired corroded conector
SCHEDULED-CLOSED
Chase, Pritchard
2019/05/15
10:00
2019/05/15
16:00
Internet
Chase, Pritchard
Equipment upgrade
Completed.
CLOSED-SCHEDULED
Burns Lake
2019/05/15
06:00
2019/05/15
06:45
Internet
Burns Lake
Equipment upgrade
New router installed
CLOSED-SCHEDULED
Nakusp
2019/05/15
04:00
2019/05/15
06:30
Television
TV services in Nakusp will be unavailable for up to 3 hours during the maintenance window as we upgrade our TV content delivery system. Full news story available here: https://mascon.ca/mascon-tv-content-delivery-upgrade/
Equipment upgrade
Completed.
CLOSED
Vanderhoof
2019/05/14
14:00
2019/05/14
15:16
Internet
Television
Phone
Nechako Ave.
Redekop Ave.
Alder
Maple
Oak
Ejner
Equipment maintenance
Equipment swap complete.
CLOSED-SCHEDULED
Fraser Lake
2019/05/14
06:00
2019/05/14
06:45
Internet
Fraser Lake
Equipment upgrade
Installed new router.
CLOSED-SCHEDULED
Clearwater
2019/05/14
06:00
2019/05/14
09:00
Internet
Television
old N thompson hwy, Harby rd& pl, Dutch lake road riverview cres, ridge dr

will affect wells gray inn , dutch lake motel, jasper way inn and dutch lake rv & campground
Equipment upgrade
Upgrade complete.
CLOSED
Fort St James
2019/05/11
04:00
2019/05/11
07:41
Internet
Television
Scheduled Power Outage for all of Fort St.James
Power outage in area
Pending
CLOSED
Ashcroft/Cache Creek
2019/05/08
11:00
2019/05/08
16:30
Internet
Television
Phone
Cliff, Vista
Equipment upgrade
Taps upgraded and repaired broken cable section
SCHEDULED-CLOSED
Chase
2019/05/08
10:00
2019/05/08
11:00
Internet
Phone
Conducting transport circuit upgrades. Service will be down briefly when we switch things over.
Equipment upgrade
rescheduling.
closed
Clearwater
2019/05/07
14:00
2019/05/07
15:00
Internet
Television
old north thompson , ferry road
Equipment upgrade
replaced Maggie amp with GI
CLOSED
Clearwater
2019/05/07
12:00
2019/05/07
12:35
Internet
Television
312 to 318 Old North Thompson
Unknown, under investigation
Damage to conduit caused split cable. Repaired.
CLOSED - SCHEDLED
Nakusp
2019/05/07
06:00
2019/05/07
06:40
Internet
All of Nakusp will experience a brief Internet outage during the maintenance window.
Equipment maintenance
Uplink QOS tests complete
CLOSED
Nakusp
2019/05/06
13:30
2019/05/06
16:00
Internet
Television
Columbia Crescent
Equipment maintenance
Cable repaired.
CLOSED
Vanderhoof
2019/05/06
08:00
2019/05/05
12:00
Internet
Intermittent internet affecting the following areas:
McDonald
Markay
Derksen
Ens Rd.
Grant Frontage Rd
Speedway
Unknown, under investigation
Corroded Line extender. Repaired.
CLOSED
Barriere
2019/05/05
09:30
2019/05/06
17:00
Internet
Following locations are experiencing intermittent internet:
Barkley Rd.
Airfield Rd.
Barriere Town Rd.
Carlstrom Rd.
Haigh Rd.
Bannister
Unknown, under investigation
Possible cmts card
CLOSED-SCHEDULED
Nakusp
2019/05/05
07:00
2019/05/05
19:40
Internet
Television
BC Hydro planned power outage affecting all of Nakusp
Power outage in area
Power restored
CLOSED-SCHEDULED
Clearwater
2019/05/01
14:00
2019/05/01
1450
Internet
Television
old north thompson, gaggin, foote kidd hern temporary outages changing taps
Equipment upgrade
Replaced old tap.
CLOSED
Nakusp
2019/05/01
13:00
2019/05/01
13:39
Internet
Television
Phone
300 block of 7th and 8th ave.
Unknown, under investigation
Replaced old Starlie line extender with new BLE.
CLOSED
Burns Lake
2019/05/01
10:00
2019/05/01
16:30
Internet
Television
The following locations will experience intermittent service due to maintenance.

Kerr St.
Carroll St.
Pioneer Way.
Flogum St.
Saunders Dr.
Gerow St.
Bennett St.


Equipment maintenance
Swapped 3 amplifiers.
CLOSED
North Shuswap
2019/04/29
12:20
2019/04/29
15:00
Internet
Phone
Customers in following areas will experience short outages during the maintenance window:
5500-7000 Block Squilax Anglemont Rd
Ross Creek Flats
Casabella
Easy St
Equipment maintenance
Investigating noise on system
CLOSED
AirSpeed Wireless
2019/04/29
11:59
2019/04/29
12:28
Internet
Eagle Bay wireless subscribers will experience short 5 minute internet outage during maintenance window
Equipment maintenance
Replaced faulty power supply
CLOSED
Vanderhoof
2019/04/29
09:00
2019/04/29
14:00
Internet
Television
Phone
Riverview Dr.
Speedway Rd.
Equipment maintenance
Swap out old faulty amplifiers with new Motorolas
CLOSED
Tobiano
2019/04/29
06:00
2019/04/29
19:30
Television
The following channels are offline:
Ch 218 APTN
Ch 327 NFL Network
Ch 523 Super Channel GINX
Ch 524 Super Channel Vault
Equipment failure
Rebooted equipment
CLOSED
Vanderhoof
2019/04/26
09:00
2019/04/26
12:00
Internet
Television
Phone
Markay Drive.
Derksen Road.
Smedley Road.
Stark Road.
Equipment maintenance
Swapped out equipment.
CLOSED
AirSpeed Wireless
2019/04/26
06:00
2019/04/26
10:00
Internet
Customer of Eagle Bay 002.
Unknown, under investigation
Rebooted router board.
Closed - SCHEDULED
Clearwater
2019/04/25
11:00
2019/04/25
15:11
Internet
Television
old north Thompson, foote and gaggin will have brief outages
Equipment upgrade
Replaced old 550 MHZ taps
CLOSED
Vanderhoof
2019/04/24
12:00
2019/04/24
14:05
Internet
Television
Loop, Avon, Abby, Bublitz, Erickson, Voth, Old Loop, Sinkut View, Mountainview, Mill
Unknown, under investigation
Failed old GI line extender mod, replaced with new Arris BLE.
CLOSED-SCHEDULED
Nakusp
2019/04/24
06:00
2019/04/24
08:00
Internet
All of Nakusp will experience brief Internet outage during the maintenance window
Equipment upgrade
Upgraded network circuit to 10G.
CLOSED
Silver Creek
2019/04/24
01:00
2019/04/24
10:00
Television
Channels 200-227, plus 800-857, 900-941
Unknown, under investigation
Service restored to Starter Package
CLOSED - SCHEDULED
Silver Creek
2019/04/24
00:00
2019/04/24
01:00
Television
TV services in Silvercreek will be unavailable for up to 3 hours during the maintenance window as we upgrade our TV content delivery system. Full news story available here: https://mascon.ca/mascon-tv-content-delivery-upgrade/
Equipment upgrade
System upgrades complete
CLOSED
Chase, Little Shuswap, North Shuswap, Pritchard, Sicamous, Silver Creek
2019/04/23
07:00
2019/04/24
16:00
Television
The following channels are showing One Moment Please
Ch 413 Movietime
Ch 421 FX Canada
Ch 521 Super Channel Fuse
Unknown, under investigation
Arris corrected map change
CLOSED - SCHEDULED
Chase
2019/04/23
06:00
2019/04/23
10:00
Internet
Television
Phone
All of Chase ,short intermittent outages
Equipment upgrade
Network maintenance complete
CLOSED
All Systems
2019/04/23
06:00
2019/04/24
05:30
Television
Channel 324 NBA Raptors is unavailable
Unknown, under investigation
Issue with network provider
CLOSED
Vanderhoof
2019/04/22
15:15
2019/04/22
18:20
Internet
Television
Phone
Power outages in the area affecting multiple users. BC Hydro is aware of the situation
Power outage in area
Power restored
CLOSED
North Shuswap
2019/04/22
11:00
2019/04/22
11:30
Internet
Television
Phone
5300-5400 block Squilax-Anglemont road
Equipment maintenance
Installedmainline splitter for Celista RV park
CLOSED
Vanderhoof
2019/04/18
11:00
2019/04/18
12:00
Internet
Television
Phone
Macdonald Rd.
Equipment maintenance
Upgraded amplifier.
CLOSED
Vanderhoof
2019/04/17
14:30
2019/04/17
16:45
Internet
Television
1300-1500 block of Aspen Dr.
Unknown, under investigation
Pending
CLOSED - SCHEDULED
Nakusp
2019/04/17
14:00
2019/04/17
14:25
Internet
Television
Phone
Guideon Rd and 714 Billings Rd
Equipment maintenance
Maintenance complete, amp replaced
CLOSED
Vanderhoof
2019/04/17
12:30
2019/04/17
13:00
Internet
Television
Phone
Riverview Drive
Equipment maintenance
Swapped faulty equipment.
CLOSED - SCHEDULED
Ashcroft/Cache Creek
2019/04/17
10:00
2019/04/17
13:30
Internet
Television
Cliff Crescent, Vista Place, Cozy Rd, Rattlesnake Rd
Equipment upgrade
Upgrades complete
CLOSED
Nakusp
2019/04/17
09:00
2019/04/17
15:33
Internet
Television
Phone
Alexander rd., Upper Brouse Rd., Hwy 6 S, Brouse Loop Rd and Gensick Rd
Equipment maintenance
Pending
CLOSED - SCHEDULED
North Shuswap
2019/04/17
01:00
2019/04/17
05:00
Internet
Phone
Little Shuswap, Celista, Magna Bay, Eagle Bay, Scotch Creek, Lee Creek, Anglemont, St Ives and the following wireless towers R3, Balmoral, Adams Hill
Equipment upgrade
Upstream provider network upgrades complete
CLOSED
Pritchard
2019/04/16
12:20
2019/04/16
13:00
Internet
Television
Phone
Gore road
Equipment upgrade
Replaced faulty tap
CLOSED - SCHEDULED
Vanderhoof
2019/04/16
09:30
2019/04/16
10:30
Internet
Television
5th E, 6th E, 7th E, Ryley
Equipment maintenance
Maintenance complete
CLOSED-SCHEDULED
Vanderhoof
2019/04/16
09:30
2019/04/16
14:30
Internet
Television
McDonald, Markay, Derksen, Aspen, Stark, Dushop, Smedley, Ens, Grants Frontage
Equipment maintenance
Replaced loose and damaged U/G line extenders.
CLOSED
Sunnybrae, White Lake, AirSpeed Wireless
2019/04/16
08:00
2019/04/17
12:00
Phone
Salmon arm telephone customers are unable to make long distance calls at this time.
Unknown, under investigation
Long distance service restored
CLOSED
Clearwater
2019/04/16
01:00
2019/04/16
09:00
Internet
Wireless service from Vavenby Tower
Unknown, under investigation
Recycled power to Mikrotik and service restored
CLOSED
Vanderhoof
2019/04/15
11:30
2019/04/15
12:15
Internet
Television
Markay Drive
Equipment maintenance
Swapped faulty 750
CLOSED
Pritchard
2019/04/15
11:15
2019/04/15
15:00
Internet
Television
Phone
Gerella road, Bostock crescent, Riverview place
Equipment upgrade
Replaced equipment
CLOSED
Sicamous
2019/04/13
06:00
2019/04/13
07:00
Internet
Trunk East, Trunk West and Distribution West fibre nodes.
Equipment maintenance
Clear cable restored the card and packet loss is normal
CLOSED
Vanderhoof
2019/04/13
00:00
2019/04/13
02:00
Internet
Television
Aspen, Derksen, Markay, McDonald, Stark, Smedley, Dushop, Grants Frontage
Equipment maintenance
Swapped the laser in the headend and got levels back to normal at the node.
CLOSED
Pritchard
2019/04/12
12:45
2019/04/12
13:10
Internet
Television
Phone
Gerella road, Bostock crescent, Riverview place
Equipment upgrade
Replaced old LE
CLOSED
Vanderhoof
2019/04/12
11:30
2019/04/12
16:00
Internet
Television
TV and Internet will be intermittent while techs replace damaged taps
1600 - 200 Block of Markay
Smedley Road
Stark Drive
Equipment maintenance
Taps replaced
CLOSED
Sicamous
2019/04/11
10:00
2019/04/11
12:00
Internet
Television
Rauma, TCH, Tunney, Payne, Solsqua, Amy, Hwy 1 Frontage, Sherlock, Boutwell, Whitehead, Amhurst, Martinson, Conn, Green
Power outage in area
Outage Restored
CLOSED
Pritchard
2019/04/10
12:00
2019/04/10
14:00
Internet
Phone
Gore, Anker, Riverview,River road,Foort,Decamillis,Grella,Bostock
Equipment maintenance
Replaced suse t LE and tightend various siezing screws in equipment
CLOSED-SCHEDULED
Ashcroft/Cache Creek
2019/04/10
09:30
2019/04/10
15:00
Internet
Television
Pine, Battel,Pears Place, Caribou, Cedar, Hill
Equipment maintenance
3 old amps replaced and taps, and one re-splice
CLOSED
Nakusp
2019/04/10
09:00
2019/04/10
16:00
Internet
Television
Phone
Affecting addresses greater than and including 740 Hwy 6 S as well as Brouse loop Rd.
Equipment maintenance
Maintenance complete
CLOSED - SCHEDULED
Sunnybrae, White Lake
2019/04/10
00:00
2019/04/10
02:30
Television
TV services in Sunnybrae and White Lake will be unavailable for up to 3 hours during the maintenance window as we upgrade our TV content delivery system. Full news story available here: https://mascon.ca/mascon-tv-content-delivery-upgrade/
Equipment upgrade
Upgrade completed
CLOSED
Sicamous
2019/04/09
14:30
2019/04/09
17:13
Internet
Wolfe,Montcalm,Graham Road
Unknown, under investigation
Rebooted Transmitter
CLOSED-SCHEDULED
Silver Creek
2019/04/09
05:00
2019/04/09
07:00
Internet
Phone
Conducting Transport link upgrades in head-end. Service may be down or intermittence during this time.
Equipment upgrade
Upgrades complete.
CLOSED-SCHEDULED
White Lake
2019/04/08
06:00
2019/04/08
16:00
Internet
Television
Phone
All of White Lake
Equipment upgrade
WhiteLake now being fed by Fibre backhaul
CLOSED-SCHEDULED
Nakusp
2019/04/04
09:00
2019/04/04
17:00
Internet
Television
Phone
Brouse, Upper Browse, Newbrand, Henke, Hwy 6, Brouse Loop, Cotswald, Alexander, Gensick
Equipment maintenance
Seasonal maintenance
CLOSED
AirSpeed Wireless
2019/04/04
02:00
2019/04/04
12:00
Internet
Phone
The Enderby 900mhz site is down at this time.
Unknown, under investigation
Dead Power supply swapped.
CLOSED
Ashcroft/Cache Creek
2019/04/03
09:45
2019/04/03
10:30
Internet
Television
Phone
Quartz and Valley View
Equipment maintenance
Pending
CLOSED
Nakusp
2019/04/03
09:00
2019/04/03
12:33
Internet
Television
Phone
Bartley Rd, Beech
Equipment upgrade
Upgraded amplifiers
CLOSED
Chase
2019/04/01
13:10
2019/04/01
13:25
Internet
Television
Phone
VLA road, King road
Equipment upgrade
Replaced old tap
CLOSED
Vanderhoof
2019/04/01
10:30
2019/04/01
12:45
Internet
Television
Nechako Ave, Redekop, William, Oak, Ejner, Maple and Alder Streets
Unknown, under investigation
Power supply failed and Amplifier was burnt out.
CLOSED-SCHEDULED
Chase
2019/03/28
10:30
2019/03/28
12:30
Internet
Television
Phone
Village Rd. Chief Jules.
Equipment maintenance
Replaced line extender at corner of Hillcrest and Village
CLOSED
Chase
2019/03/27
13:15
2019/03/27
15:00
Internet
Television
Coburn, Paquette, Cedar, Cemetary Rd.
Unknown, under investigation
Replaced corroded connector
CLOSED - SCHEDULED
Nakusp
2019/03/27
10:00
2019/03/27
16:00
Internet
Television
Crescent Bay, Billings Road, Bartley Road
Equipment maintenance
Maintenance completed
CLOSED - SCHEDULED
Ashcroft/Cache Creek
2019/03/27
09:00
2019/03/26
16:00
Internet
Television
Elm, Harper Mills, Rattlesnake, Cozy
Equipment upgrade
Equipment upgrades completed
CLOSED
Vanderhoof
2019/03/26
13:00
2019/03/26
16:53
Internet
Television
Phone
Aspen,McDonald,Ens,Derksen,
Smedley,Grants Frontage,Stark and Dushop Rds.
Unknown, under investigation
Pending
CLOSED - SCHEDULED
Barriere
2019/03/26
12:00
2019/03/26
15:30
Internet
Television
Oriole road, 300 block robin
Equipment maintenance
Replaced noisy amp robin drive
CLOSED
AirSpeed Wireless
2019/03/26
05:50
2019/03/26
09:30
Internet
Notch Hill
Unknown, under investigation
Rebooted Access Point
CLOSED
Burns Lake
2019/03/25
10:30
2019/03/25
16:00
Internet
Television
5th
Equipment maintenance
Swapped out old/defective Magnavox amplifier with new Motorola BLE's.
CLOSED
Burns Lake
2019/03/23
15:45
2019/03/23
19:00
Internet
Television
Hill, First, parts of Hwy 16
Equipment Failure
Replaced Equipment
CLOSED
Little Shuswap
2019/03/22
13:20
2019/03/22
14:30
Internet
Television
Little Shuswap
Power outage in area
Power has been restored.
CLOSED
Vanderhoof
2019/03/22
11:45
2019/03/22
14:30
Internet
Television
Phone
MacDonald, Ens, Grants Frontage
Equipment maintenance
Swapped amp and reset levels.
CLOSED
Fort St James
2019/03/21
06:00
2019/03/21
7:30
Internet
Television
Phone
2nd,3rd,4th,5th ave Greenview, sunset,eagle,Pineridge,Kwah,Middle,Sampson,Lower,Necoslie,Goetjen,Garvie,Roberts,Motiuk
Equipment upgrade
Upgrade complete
CLOSED-SCHEDULED
Ashcroft/Cache Creek
2019/03/19
15:45
2019/03/19
16:30
Internet
Television
Ash, Copper, Hill, Birch
Equipment upgrade
Amp and splitter upgrade
CLOSED
White Lake
2019/03/19
14:20
2019/03/19
15:15
Internet
Television
Phone
3544+ on White Lake Road
Unknown, under investigation
Replaced PNE on motherboard.
CLOSED
AirSpeed Wireless
2019/03/18
14:05
2019/03/18
15:00
Internet
Spall
Power outage in area
Power restored
CLOSED
Chase
2019/03/17
15:00
2019/03/17
18:00
Internet
Television
Phone
1899 Little Shuswap Lake Rd West.
1877 Little Shuswap Lake Rd West.
1886 Little Shuswap Lake Rd.
Unknown, under investigation
unresolved
CLOSED-SCHEDULED
Burns Lake
2019/03/15
12:00
2019/03/15
13:40
Internet
Television
Center St.
Murphy Road
Hwy 16 Trailer Park
Equipment maintenance
Magnavox + 2way & tap on Center St replaced, Magnavox amp at start of 5th Ave swapped.
CLOSED
Burns Lake
2019/03/14
12:00
2019/03/14
13:50
Internet
Television
Beatty Rd,Eckland
Drive, Willowbrook Drive.
Unknown, under investigation
Replaced Magnavox mini bridger on highway, set levels down to Willowbrook, replaced old 750 amp with new Motorla and set levels
closed
Barriere
2019/03/14
10:30
2019/03/14
14:00
Internet
Television
foote and Gagin rd's
Equipment upgrade
rlace LE and old taps
CLOSED
Ashcroft/Cache Creek
2019/03/14
08:30
2019/03/14
16:15
Internet
Television
Hollis Rd.
Equipment upgrade
New amp and replaced corroded main line 2-way
CLOSED
Ashcroft/Cache Creek
2019/03/13
10:00
2019/03/13
15:30
Internet
Television
Mesa Vista Rd, Vista Heights, Hollis Rd
Equipment upgrade
Equipment upgrades
CLOSED-SCHEDULED
Sunnybrae
2019/03/13
05:30
2019/03/13
06:00
Internet
Sunnybrae
Equipment upgrade
Upgrades Complete
CLOSED
Burns Lake
2019/03/12
14:00
2019/03/12
14:45
Internet
Television
1st Ave, Hill, Carrol
Equipment maintenance
Replacing 2 way splitter and tap that has corrosion
CLOSED-SCHEDULED
Burns Lake
2019/03/12
13:00
2019/03/12
13:20
Internet
Television
7th Ave, 6th Ave and Center St
Equipment maintenance
Replaced faulty Mini-Bridger and updated line connectors.
CLOSED-SCHEDULED
Chase
2019/03/12
07:00
2019/03/12
09:00
Internet
Television
Phone
Waterfront Lane
Chief Jules Dr.
Centre Rd.
Lakeview Rd.
Mountainview Rd.
Village Rd.
Hillcrest Rd.
Equipment upgrade
Node upgraded
CLOSED-SCHEDULED
Chase
2019/03/12
07:00
2019/03/12
13:00
Internet
Television
Phone
Hillside.
Equipment upgrade
Completed Hillside rebuild
CLOSED
Sicamous
2019/03/11
14:20
2019/03/11
14:40
Internet
Television
Phone
Finlayson, Shuswap, Silver Sands, Paradise
Unknown, under investigation
Problem resolved itself
CLOSED
Fort St James
2019/03/11
11:30
2019/03/11
14:10
Internet
Television
Phone
Seventh
Heathmont
Ogden
Elm
Stuart
Douglas
Second
Grove
Ash
Bay Lane
Connelly
Dogwood
Fir
Unknown, under investigation
Both CMTS card segments were affected.
CLOSED
Vanderhoof
2019/03/11
09:00
2019/03/11
12:00
Internet
Television
Phone
Kenney Dam, Nechako Ave, 4th Street, 5th Street, 6th Street, 7th Street, Silvermill Ave, Poplar Ave, Spruce Ave, Cruise Drive, Redekop Ave, Alder Ave, Oak Ave, Maple St.
Equipment maintenance
Swapped out some old 2 and 3 way Lindsay Mainline Splitters.
CLOSED
Sicamous
2019/03/08
09:44
2019/03/08
12:00
Internet
Television
Phone
Intermittent services on Coach, Foland, Flury and Mara West
Equipment maintenance
Replaced faulty connector.
CLOSED
Burns Lake
2019/03/07
12:00
2019/03/07
13:00
Internet
Television
Phone
9th Ave, 375 8th Ave apartments.
Equipment maintenance
Replaced faulty line extender.
CLOSED-SCHEDULED
Ashcroft/Cache Creek
2019/03/06
11:30
2019/03/06
12:20
Internet
Television
Cedar Cr, Cariboo Cr, Elm St, Hill St
Equipment maintenance
Replaced faulty line splitter
CLOSED-SCHEDULED
Vanderhoof
2019/03/05
06:00
2019/03/05
08:30
Internet
Television
Riverview Dr, Peach Ln, Sandy Beach Rd, View St, Gracey St, Creasy Ave, Rainbow Ave, Recreation Ave, Victoria St E, Osprey Dr, Stewart St SE
Equipment maintenance
Replaced faulty bridger, splitter and amp
CLOSED
AirSpeed Wireless
2019/02/28
21:00
2019/03/01
09:20
Internet
Kennedy Tower, Orica, Baywest
Unknown, under investigation
Failed UPS
CLOSED
Vanderhoof
2019/02/28
15:30
2019/02/28
20:11
Television
Pixelization on Channel 242 (BC1 HD) .
Unknown, under investigation
Upstream provider resolved feed issue
CLOSED
Sicamous
2019/02/28
11:10
2019/02/28
11:20
Internet
Television
Phone
1002 Riverside avenue all units
Equipment maintenance
Replaced tap
CLOSED
All Systems
2019/02/27
16:00
2019/02/27
19:45
Television
Pixelation on the following channels:
201 - Global Vancouver
202 - CBC Vancouver
204 - CTV Vancouver
206 - ABC Seattle
207 - NBC Seattle
208 - CBS Seattle
209 FOX Seattle
Unknown, under investigation
Broadcaster is working to resolve issue
CLOSED
Vanderhoof
2019/02/27
14:40
2019/02/27
15:15
Internet
Television
Victoria, Sandy Beach, Creasy, Gracey, Rainbow, Connaught, Riverview, Columbia
Unknown, under investigation
Replaced failed tap.
CLOSED-SCHEDULED
Ashcroft/Cache Creek
2019/02/27
14:00
2019/02/27
14:35
Internet
Television
Phone
Hill St, Birch Cres
Equipment upgrade
New service tap installed
CLOSED
Vanderhoof
2019/02/27
09:15
2019/02/27
10:37
Internet
Television
Creasy Ave, Connaught St, Rainbow Ave and Gracey Lane
Equipment maintenance
Swapped out old defective Maganavox mini bridger. Replaced 3 way splitter that had very loose connectors.
CLOSED- SCHEDULED
Burns Lake
2019/02/26
10:30
2019/02/26
14:30
Internet
Television
8th Ave, 9th Ave, Carroll St, A Turner Dr, Centre St
Equipment maintenance
Replacing faulty line extender
CLOSED
White Lake
2019/02/26
10:15
2019/02/26
10:30
Internet
Television
Wilhoe and Ferry Rd. TELUS moving a telephone pole
Equipment maintenance
Pole moved
CLOSED
Barriere
2019/02/25
14:15
2019/02/25
14:28
Internet
Television
Phone
Saul Rd.
Equipment maintenance
Replaced Tap.
CLOSED-SCHEDULED
Burns Lake
2019/02/25
11:30
2019/02/25
12:00
Internet
Television
Phone
Duncan Dr, Upper Lorne St, Babine Crs, Lorne St, Centre St
Equipment maintenance
Replaced faulty line extender
CLOSED- SCHEDULED
Barriere
2019/02/22
12:31
2019/02/22
15:30
Internet
Television
Barkley, Airfield, Saul, Calrstrom
Equipment upgrade
Upgrade old taps and connectors
CLOSED
Fort St James
2019/02/22
07:00
2019/02/22
12:00
Internet
Television
Intermittent TV and Internet issue affecting the following streets:
Dogwood, Carnell, Elm, Birch and Ash.
Equipment failure
Faulty equipment replaced
CLOSED
Burns Lake
2019/02/21
16:00
2019/02/22
11:56
Television
The following channels are currently offline:
210 - PBS Seattle
205 - CKPG
811 - CBC Radio One AM
812 -CFMI FM Radio
816 - CBC Radio Two FM
813 - CFOX FM Radio
815 - CKNW AM Radio
818 - CKLG FM Radio
821 - CHQM FM Radio
823 - CJJR FM Radio
Equipment failure
Fixed low SNR on satellite
CLOSED
Chase
2019/02/21
09:40
2019/02/21
11:20
Internet
Television
Phone
161 Shuswap
Equipment maintenance
Corroded tap and splitter replaced in tub. Levels Good.
CLOSED-SCHEDULED
Chase
2019/02/21
06:00
2019/02/21
07:06
Internet
Television
Phone
The following streets will experience a short outage within the maintenance window:
Willow St, Birch St, Aspen Dr, Pine St, Larch, Juniper, 3rd Ave, 4th Ave, 5th Ave, Hysop, Shuswap Ave, Alymer Rd, VLA Rd, King Rd, Drakes Landing, Bell St, Maple St, Cedar St, Cottonwood, Shepard, Elm, Leighton Pl/Dr, Ash and Brooke Dr
Equipment maintenance
Node relocation complete
CLOSED
Chase
2019/02/20
13:30
2019/02/20
13:40
Internet
Television
Phone
Chief Jules drive
Equipment maintenance
Replaced faulty Line Extender
CLOSED-SCHEDULED
Nakusp
2019/02/20
09:30
2019/02/20
13:50
Internet
Television
Phone
Hwy 23 and 15th ave.
Equipment maintenance
Maintenance complete
CLOSED-SCHEDULED
Ashcroft/Cache Creek
2019/02/20
09:30
2019/02/20
11:10
Internet
Television
Phone
#1500 Government street apartment building and #650 Hwy 97C
Equipment upgrade
Amplifier upgrade completed
CLOSED
Fort St James
2019/02/20
08:00
2019/02/20
15:40
Internet
All of Fort St.James
Unknown, under investigation
Upstream provider corrected equipment issue
CLOSED-SCHEDULED
Nakusp
2019/02/20
06:00
2019/02/20
07:30
Internet
Phone
All of Nakusp will experience brief 5 minute outage during the maintenance window
Equipment maintenance
Line card maintenance completed
CLOSED-SCHEDULED
Vanderhoof
2019/02/20
06:00
2019/02/20
06:50
Internet
Phone
Church, Louvain, Omineca, Loop, Northside, Hospital, Vanderview, Lebler, Hamilton, Reid, Marrow, Hawes, Seyforth, Hargreaves, Ensphar, Sackner, Mill, Martens, Mountain view, old Loop, Sinkut View, Smith, Voth, Erickson, Industrial, Bublitz, Mckee, Robb, Abby, Avon
Equipment maintenance
Adjusted upstream levels on Vanderhoof loop segment
CLOSED-SCHEDULED
All Systems
2019/02/20
05:00
2019/02/20
05:30
Internet
Phone
Conducting Fiber backhaul upgrade. All internet services for all service areas will go down briefly while we move the connections over.
Equipment upgrade
Complete.
SCHE DULED
Barriere
2019/02/19
23:00
2019/02/20
06:00
Internet
Phone
All of Barriere may experience outages for periods of up to 5 minutes at any time during the maintenance window
Equipment maintenance
Upstream provider performing network maintenance
CLOSED SCHEDULED
Barriere
2019/02/19
13:00
2019/02/19
1430
Internet
Television
Salle rd
Equipment upgrade
Upgrade old taps
closed
Barriere
2019/02/19
10:00
2019/02/19
11:00
Internet
Television
Carlstrom , Airfield
Equipment upgrade
tap upgrades
CLOSED
Vanderhoof
2019/02/19
09:00
2019/02/19
13:00
Internet
Television
Phone
Loop Road, Church Ave, Lampitt Ave, Douglas Ave, Lundin St, Silversmith Ave and Columbia St
Equipment upgrade
Changed faulty splitter and amplifier
CLOSED-SCHEDULED
Vanderhoof
2019/02/19
05:00
2019/02/19
06:00
Internet
Phone
Church, Louvain, Omineca, Loop, Northside, Hospital, Vanderview, Lebler, Hamilton, Reid, Marrow, Hawes, Seyforth, Hargreaves, Ensphar, Sackner, Mill, Martens, Mountain view, old Loop, Sinkut View, Smith, Voth, Erickson, Industrial, Bublitz, Mckee, Robb, Abby, Avon
Equipment maintenance
Replaced equipment and reset levels
CLOSED
Ashcroft/Cache Creek
2019/02/18
14:00
2019/02/18
16:00
Internet
Phone
Tingley, Government, Elm, Pine, Battel, Ranch, Pears, Ash, Brunswick, Riverside, Western, Old Cariboo, CNR right of way, Cozy and Rattlesnake streets may experience short internet outages during the maintenance window as technician investigates noise
Equipment maintenance
Investigating noise on North Ashcroft segment
CLOSED
Ashcroft/Cache Creek
2019/02/18
12:30
2019/02/18
14:10
Internet
Television
Phone
Tingley St
Equipment upgrade
Whole tap run replaced.
CLOSED
Chase
2019/02/16
16:00
2019/02/16
23:59
Internet
Television
Alymer, VLA, Drakes Landing, King. Bird contacting Hydro wires is causing interruption in our equipment in this area. BC Hydro is making repairs.
Power outage in area
Bird contacting Hydro wires is causing interruption in our equipment in this area. BC Hydro is making repairs.
CLOSED
Ashcroft/Cache Creek
2019/02/15
13:15
2019/02/15
16:00
Internet
Television
Phone
Tingley Street
Equipment upgrade
Equipment replaced
CLOSED
Little Shuswap, North Shuswap
2019/02/15
11:00
2019/02/15
2:20
Television
All of Little Shuswap and North Shuswap
Equipment upgrade
Replaced tap in head end
CLOSED-SCHEDULED
North Shuswap
2019/02/15
04:30
2019/02/15
06:00
Internet
Television
Phone
Upgrading our FTTH customers to the new provisioning system. actual downtime should be minimal.
Equipment upgrade
Completed.
CLOSED
Chase
2019/02/14
9:20
2019/02/14
10:00
Internet
Television
Phone
Village road, Hillcrest road, Lakeview road, Mountain view road, Waterfront lane, Chief Jule drive,
Equipment failure
Fixed receiver
CLOSED
Ashcroft/Cache Creek
2019/02/14
11:30
2019/02/14
12:50
Internet
Television
Phone
Elm Street, Hill, Cedar and Cariboo Cres.
Equipment maintenance
Replaced old tap.
CLOSED-SCHEDULED
Ashcroft/Cache Creek
2019/02/13
12:30
2019/02/13
15:40
Internet
Television
Phone
Cumming and Woodburn
Equipment upgrade
Old 2 way was swapped as well as old amp
CLOSED
Sicamous
2019/02/13
11:00
2019/02/13
11:30
Internet
Mann Rd, Stoneridge, Bayview, Sunset
Equipment failure
Replaced faulty reverse combiner in node.
CLOSED
Barriere
2019/02/13
09:00
2019/02/13
10:30
Internet
Television
Salle rd
Equipment maintenance
Replaced tap
CLOSED-SCHEDULED
Nakusp
2019/02/13
06:00
2019/02/13
06:15
Internet
Phone
All of Nakusp
Equipment maintenance
Replaced failed router card, customer service was not impacted
CLOSED-SCHEDULED
North Shuswap
2019/02/12
11:00
2019/02/12
11:30
Internet
Television
Phone
Tallington road, Disdero road
Equipment maintenance
Replaced corroded splitter
CLOSED-SCHEDULED
North Shuswap
2019/02/12
07:00
2019/02/12
09:00
Internet
Television
Phone
6800-7000 block Squilax-Anglemont road, Ross road, Ross Creek Flats road W, Easy Street, Andres road, Casabello road.
Equipment maintenance
Replaced equipment
CLOSED
Chase
2019/02/12
07:00
2019/02/12
11:00
Internet
Lakeview Road, Mountain view Road, Center Road, Waterfront lane, Hillcrest Road. Chief Jules Way.
Unknown, under investigation
Issue resolved itself before tech got there.
CLOSED
Sicamous
2019/02/11
10:00
2019/02/11
20:30
Internet
Mann Road.
Everyone on the 100 block.
Unknown, under investigation
Replaced faulty equipment.
CLOSED
AirSpeed Wireless
2019/02/10
08:00
2019/02/11
13:00
Internet
AirSpeed Customers affected in Notch Hill
Fault in equipment, under investigation
Pending
CLOSED
AirSpeed Wireless
2019/02/09
10:00
2019/02/09
19:00
Internet
Notch Hill
Equipment failure
Replaced power supply.
CLOSED
Burns Lake
2019/02/08
14:00
2019/02/11
11:30
Television
The following channels are offline:
Golf HD
Sportsnet 360
AMC HD
History HD
WGN HD
A&E HD
TLC HD
CNN HD
Equipment failure
Hardware reconfigured
CLOSED
Nakusp
2019/02/07
17:00
2019/02/07
18:00
Television
Customers on Canyon Court are experiencing pixelization on multiple channels.
Unknown, under investigation
Replaced faulty line extender.
CLOSED
All Systems
2019/02/07
15:00
2019/02/07
18:00
Television
Fox News Channel (channel 252), is experiencing intermittent picture.
Unknown, under investigation
Issue with the Upstream provider.
CLOSED
Vanderhoof
2019/02/07
09:50
2019/02/07
10:50
Internet
Television
Victoria, Riverview, Sandy Beach
Equipment maintenance
Swapped out 2-way splitter and corroded tap.
CLOSED-SCHEDULED
North Shuswap
2019/02/07
04:30
2019/02/07
06:00
Internet
Television
Phone
Fiber to the home customers in the North shuswap area will experience a short service disruption while we move over to the new provisioning system. Actual downtime should be minimal.
Equipment upgrade
Ran into problems. Had to revert back.
closed
Barriere
2019/02/06
14:31
2019/02/06
15:10
Internet
Television
oriole road
Equipment upgrade
outage complet replace bad tap
CLOSED-SCHEDULED
Nakusp
2019/02/06
09:00
2019/02/06
09:45
Internet
Television
Phone
Columbia Crescent, 8th ave, 9th ave and 9A ave.
Equipment maintenance
Replaced old line extender
CLOSED-SCHEDULED
Vanderhoof
2019/02/06
08:30
2019/02/06
10:22
Internet
Television
Phone
Alder Rd, Oak Rd, Maple Rd, Nachako Rd
Equipment maintenance
Replaced old power supply with new 90 volt unit. Continuing to wire in UPS units, but that does not affect service.
CLOSED
Chase
2019/02/06
06:00
2019/02/06
11:00
Internet
Television
Phone
Hysop Road
Unknown, under investigation
Adjusted LE levels
CLOSED-SCHEDULED-
Little Shuswap
2019/02/06
04:30
2019/02/06
06:00
Internet
Television
Phone
Fiber to the home customers in the Little Shuswap/lee creek area will experience a short service disruption while we move over to the new provisioning system. Actual downtime should be minimal.
Equipment upgrade
Completed
CLOSED
Chase
2019/02/05
14:00
2019/02/05
18:00
Internet
Television
Intermittent internet and loss of TV channels. Hyslop, Pine, Junier, Third, Fourth, Willow.
Unknown, under investigation
Adjusted levels due to cold weather
Closed- SCHEDULED
Barriere
2019/02/05
09:00
2019/02/05
0950
Internet
Television
650 - 700 Barriere Lakes & Lodgpole road
Equipment maintenance
complete

replace old 400mhz tap
CLOSED-SCHEDULED
Sunnybrae
2019/02/05
04:30
2019/02/05
06:00
Internet
Television
Phone
Fiber to the home customers in the Sunnybrae area will experience a short service disruption while we move over to the new provisioning system. Actual downtime should be minimal.
Equipment upgrade
Complete.
CLOSED
Sicamous
2019/02/04
13:20
2019/02/04
17:00
Internet
Television
Phone
Buena Vista, Mann frontage road, Zappone, Bayview, Sunset
Equipment failure
Swapped out Faulty node.
CLOSED
AirSpeed Wireless
2019/02/04
13:00
2019/02/04
14:00
Internet
P2
Equipment upgrade
Panel antenna upgraded.
CLOSED
Sicamous
2019/02/04
12:00
2019/02/04
15:00
Internet
Television
Phone
Customer on Mann.
Unknown, under investigation
Pending.
CLOSED - SCHEDULED
Barriere
2019/02/04
10:00
2019/02/04
11:30
Internet
Television
Barriere Town Rd, Monte Carlo Hotel
Equipment maintenance
Replacing amplifier
CLOSED
Ashcroft/Cache Creek
2019/02/04
10:00
2019/02/04
15:30
Internet
Television
Phone
Customer on Cumming Blvd and Woodburn in Cache Creek will lose services periodically throughout the day.
Equipment upgrade
Maintenance complete
CLOSED-SCHEDULED
Silver Creek
2019/02/04
05:00
2019/02/04
06:00
Internet
Television
Phone
Fiber to the home customers in the Silver Creek area will experience a short service disruption while we move over to the new provisioning system. Actual downtime should be minimal.
Equipment upgrade
Completed.
CLOSED
AirSpeed Wireless
2019/02/03
08:00
2019/02/04
12:00
Internet
Duck range 2.4G and 5G AP's are down at this time. Currently investigating.
Unknown, under investigation
Bad Power supply. Resolved.
CLOSED
Ashcroft/Cache Creek
2019/01/31
09:30
2019/01/31
10:35
Internet
Television
Phone
Customers in Cache Creek located on Stage Road, Woodburn Court and Cumming Blvd.
Equipment upgrade
Upgrade complete
CLOSED
Vanderhoof
2019/01/30
13:00
2019/01/30
13:55
Internet
Television
Phone
Hargreaves, Vanderview and Omineca Trailer Park.
Equipment maintenance
Swapped two damaged Mainline splitters
CLOSED
Vanderhoof
2019/01/30
12:00
2019/01/30
12:17
Internet
Television
Phone
Hospital Road. Vanderview, Seyfourth,Hawes,Marrow and Hamilton.
Equipment maintenance
Equipment swap.
CLOSED
Clearwater
2019/01/30
06:00
2019/01/30
7:35
Internet
All of Clearwater will see a disruption in Internet as we move equipment from one building to another.
Equipment maintenance
Maintenance Complete
CLOSED-SCHEDULED
Sicamous
2019/01/30
04:00
2019/01/30
06:00
Internet
Television
Phone
Fiber to the home customers in the Mara lake area will experience a short service disruption while we move over to the new provisioning system. Actual downtime should be minimal.
Equipment upgrade
Upgrade complete.
CLOSED-SCHEDULED
Vanderhoof
2019/01/29
13:15
2019/01/29
14:00
Internet
Television
Abbey Rd, Avon Rd, Bublitz Rd, Funk Rd
Equipment maintenance
Replacing corroded splitter and tap
CLOSED
North Shuswap
2019/01/24
13:30
2019/01/24
15:00
Internet
Television
Phone
Tallingtonroad, Celista place, Disdero road
Equipment maintenance
Replaced corroded tap
CLOSED
Clearwater
2019/01/24
12:30
2019/01/24
14:00
Internet
Television
Jenkins Rd.
Equipment maintenance
Split in cable fixed
CLOSED
Ashcroft/Cache Creek
2019/01/24
10:45
2019/01/24
13:00
Internet
Television
Elm St, Cariboo Cres, Cedar Cres, Hill St
Equipment failure
Swapped amp that was causing noise, repaired splice
CLOSED
Burns Lake
2019/01/24
09:00
2019/01/24
9:20
Internet
Tsa St, Lorne St, Centre St, Toh Ave, Sus Ave, 9 Ave, 8 Ave, 7 Ave, 6 Ave, 5 Ave and Gowan Rd.
Equipment maintenance
Swapped out 88v CMTS card.
CLOSED
Clearwater
2019/01/24
06:30
2019/01/24
12:20
Internet
Television
Robson, Myrtle, Park, Helmken, Clearwater Valley, Wyndham, Archibald, Fawn, Foote
Equipment upgrade
Line card change, fibre node changeover
CLOSED
Clearwater
2019/01/23
12:20
2019/01/23
13:30
Internet
Television
Phone
300-350 Old North Thompson Hwy
Equipment maintenance
Amp change
CLOSED-SCHEDULED
Ashcroft/Cache Creek
2019/01/23
09:30
2019/01/23
16:10
Internet
Television
Phone
1000 Mesa Vista trailer park and Tingley street.
Equipment upgrade
Replaced line extender, old taps
CLOSED
Sicamous
2019/01/23
09:30
2019/01/23
10:30
Internet
Television
Phone
Spruce street
Equipment upgrade
Replaced faulty Line Extender
CLOSED-SCHEDULED
Clearwater
2019/01/23
08:30
2019/01/23
09:00
Internet
Television
Phillips, Old North Thompson, Ferry
Equipment maintenance
CMTS line card replaced.
CLOSED
Clearwater
2019/01/22
10:00
2019/01/22
11:15
Internet
Television
Jenkins Rd. Between Old and New Hwy.
Equipment maintenance
Replaced Taps.
CLOSED
Vanderhoof
2019/01/21
14:40
2019/01/21
15:50
Internet
Television
Avon Rd, Abby Rd
Unknown, under investigation
Replaced amplifier mod
CLOSED
North Shuswap
2019/01/21
11:45
2019/01/21
13:30
Internet
Television
Phone
Meadow Creek road, Meadow Creek crescent, Tallington road, Disdero road, Celista place
Equipment maintenance
Replaced Line Extender
CLOSED
Vanderhoof
2019/01/21
10:00
2019/01/21
12:58
Internet
Television
Phone
Bublitz area of Loop road.
Equipment maintenance
Set levels down bublitz Road. Swapped out corroded 2 way splitter.Hardened equipment down segment.
CLOSED - SCHEDULED
Ashcroft/Cache Creek
2019/01/16
10:00
2019/01/16
15:35
Internet
Television
Phone
Ranch, Riverside, Brunswick, Western, Pine, Battel.
Equipment maintenance
Maintenance completed
CLOSED
Vanderhoof
2019/01/15
11:00
2019/01/15
11:30
Internet
Television
Phone
153 Douglas town homes.
Equipment upgrade
Replaced old/faulty mini Bridger on Douglas Ave.
CLOSED
Chase
2019/01/15
10:30
2019/01/15
10:40
Internet
Television
Phone
1250 Hillside avenue units 19-35
Equipment maintenance
Replaced old taps
CLOSED
Chase
2019/01/14
12:05
2019/01/14
12:40
Internet
Television
Phone
All of King road
Equipment upgrade
Replaced old tap
CLOSED
Ashcroft/Cache Creek
2019/01/10
12:30
2019/01/10
15:30
Internet
Television
Phone
North Ashcroft area. Streets affected: Pine, Battel and Pears Place.
Equipment upgrade
Preventative maintenance swap of 3 old taps.
CLOSED
Nakusp
2019/01/10
11:00
2019/01/10
11:50
Internet
Phone
internet is down. All of Nakusp is affected.
Unknown, under investigation
Faulty slot 3 card. Moved to card slot 4.
CLOSED
AirSpeed Wireless
2019/01/09
11:15
2019/01/09
12:00
Internet
Airspeed Wireless customers serviced from Kennedy Tower
Unknown, under investigation
Power cycled tower Access Point
SCHEDULED CLOSED
Nakusp
2019/01/09
06:00
2019/01/09
08:00
Internet
Phone
System wide outage
Equipment maintenance
Cutting over to new router.
SCHEDULED CLOSED
Sicamous
2019/01/08
07:00
2019/01/08
07:30
Internet
Television
Phone
Beuna Vista resort,Zappone,Mann frontage, Mara Lake Lane
Equipment upgrade
Replaced old 3way split
CLOSED
Fort St James
2019/01/08
07:00
2019/01/08
17:30
Internet
Television
Bay Lane, 2 Ave, 2 Ave E, 3 Ave E, 4 Ave E, Kwah Rd W/E, Lower Rd, Middle Rd, Mountainview Rd, Greenview Dr, Sunset Ct, Necostle Rd, Goetjen Rd, Garvie Rd, Woodbridge Rd
Unknown, under investigation
Amp had opened up
SCHEDULED CLOSED
Sicamous
2019/01/08
06:30
2019/01/08
06:45
Internet
Television
Phone
514 - 1016 Riverside,Weddup,Martin,Whitepine,Poage,Archibald,100-300 Kappel
Equipment upgrade
Old power inserter removed
CLOSED
Ashcroft/Cache Creek
2019/01/07
12:00
2019/01/07
16:00
Internet
Television
Phone
Ranch Rd, Western Ave, Brunswick place and riverside rd.
Equipment upgrade
Equipment has been upgraded.
SCHEDULED CLOSED
Sicamous
2019/01/04
08:30
2019/01/04
09:00
Internet
Television
Phone
Mervyn, Graham, Wolfe, Tecumseh, Montcalm, 501 Hwy 97A
Unknown, under investigation
Swapped mainline power feed to Node
CLOSED
Sicamous
2019/01/03
14:31
2019/01/03
15:00
Internet
Television
Phone
Te umdeh, montcalm,wolf, graham, 501 Hwy 97A
Equipment failure
Splices checked and good
CLOSED
AirSpeed Wireless
2019/01/03
09:00
2019/01/03
13:00
Internet
Airspeed customers served from Bothe tower.
Unknown, under investigation
Power restored
SCHEDULED - CLOSED
Sicamous
2019/01/03
07:00
2019/01/03
12:00
Internet
Television
Phone
Mann Rd, Copperstone, Bayview Dr, Sunset Lane.

only 6 customers will be effected
Equipment upgrade
Upgrading all equipment to N + 0
CLOSED
Vanderhoof
2019/01/02
13:00
2019/01/02
15:30
Internet
Television
Markay, Stark, Smedley, Dushop
Unknown, under investigation
Replaced faulty mod.
CLOSED
Sicamous
2018/12/27
11:15
2018/12/27
12:15
Internet
Television
Phone
Sherlock road 1200-900 block
Equipment maintenance
Replaced faulty LE
CLOSED
Chase, Little Shuswap, North Shuswap, Pritchard, Sicamous, Silver Creek, Sun Peaks, Sunnybrae, Tobiano, White Lake, Clearwater, Barriere, Revelstoke, Vanderhoof, Burns Lake, Fraser Lake, Fort St James, Ashcroft/Cache Creek
2018/12/27
09:55
2018/12/27
13:00
Television
Shaw hitsQT is not sending refreshes/initializes to cable boxes at this time. has been reported. waiting on a fix.
Unknown, under investigation
Resolved.
CLOSED
Burns Lake
2018/12/21
10:15
2018/12/21
15:00
Internet
Television
Willowbrook Dr.
Unknown, under investigation
Piece of equipment was unplugged .
CLOSED
Clearwater
2018/12/20
12:00
2018/12/20
04:00
Internet
Television
Phone
Philips rd, ferry rd. Everyone on Philips node.
Equipment maintenance
Replaced faulty Node parts
SCHEDULED - CLOSED
Sicamous
2018/12/20
07:00
2018/12/20
7:00
Internet
Television
Phone
Mann rd ,Stoneridge,Copperstone,Sunset,Bayview
Equipment upgrade
Outage never happened do to system outage elsewhere
CLOSED-SCHEDULED
Ashcroft/Cache Creek
2018/12/19
13:30
2018/12/19
17:00
Internet
Television
Phone
Brunswick Place
Equipment upgrade
Equipment replaced
CLOSED
Vanderhoof
2018/12/17
10:00
2018/12/17
12:00
Internet
Television
Phone
Outage on Aspen Dr.
Unknown, under investigation
Replaced bad line extender
CLOSED
Chase
2018/12/13
12:30
2018/12/14
15:15
Internet
Phone
Pine St.
Unknown, under investigation
Adjusted levels in amplifier
CLOSED
Chase
2018/12/13
11:15
2018/12/13
13:00
Internet
Phone
Chase
Unknown, under investigation
Broken fiber repaired.
CLOSED
Clearwater
2018/12/12
07:00
2018/12/12
9:40
Internet
Television
Phone
Transferring customers to new fibre nodes. Affected areas: DutchLake Rd, Old N Thompson Hwy, Riverview Cres, Ridge Dr, Harvey Rd, Wells Grey
Equipment upgrade
Transfer to new fibre node complete.
CLOSED
Nakusp
2018/12/12
06:00
2018/12/12
07:30
Internet
Phone
System wide outage in Nakusp as we will be cutting over to a new router.
Equipment maintenance
Maintenance Complete
CLOSED-SCHEDULED
Clearwater
2018/12/11
07:00
2018/12/11
15:00
Internet
Television
Phone
Installing new fibre nodes. Affected customers on Jenkins, Old N.Thompson Hwy, Phillips, Ferry
Equipment upgrade
Replaced 2 fibre nodes.
CLOSED
Pritchard
2018/12/08
10:30
2018/12/08
13:00
Television
Channels 252,254,321,324,401,433 are offline. Technician is on route to investigate.
Unknown, under investigation
Replaced Transmod 5/6
CLOSED-SCHEDULED
Nakusp
2018/12/06
09:00
2018/12/06
11:30
Internet
Television
Marshall, Alexander, Cotswold, Nakusp Rd E, Gensick, Henke
Equipment maintenance
Maintenance Complete
CLOSED
Clearwater
2018/12/06
07:00
2018/12/06
09:00
Internet
Television
Due to maintenance on Robson Drive, the following streets will experience intermittent TV and internet service.
Robson, Park, Clearwater Village, Eden, Wildwook. Hydro, Buck, Wyndhaven, Archibald, Kennedy, and Fern.
Equipment maintenance
Taps are changed. Still ongoing noise.
CLOSED
Sicamous
2018/12/06
06:30
2018/12/06
13:00
Internet
Television
Phone
Mervyn rd,Graham rd,Montcalm,Tecumseh,Wolfe,2mile rd,501 Hwy 97A
Equipment upgrade
Upgrade complete
CLOSED-SCHEDULED
Chase, Little Shuswap, North Shuswap, Pritchard, Sicamous, Silver Creek, Sun Peaks, Sunnybrae, Tobiano, White Lake, AirSpeed Wireless, Clearwater, Barriere, Revelstoke, Nakusp, Vanderhoof, Burns Lake, Fraser Lake, Fort St James, Ashcroft/Cache Creek
2018/12/06
05:00
2018/12/06
06:00
Internet
Phone
Swapping to upgraded routers in Salmon Arm. DHCP, DNS, Mail, NOMS, SuperC, etc. services may be briefly unavailable during the changover. Also moving some cables, therefor some of the mountaintop wireless sites near Salmon Arm will have a brief disruption.
Equipment upgrade
Upgrades completed
CLOSED
Clearwater
2018/12/05
11:30
2018/12/05
15:00
Internet
Television
Everyone of Robson Node.
Customers will experience intermittent/Tv internet connection due to equipment maintenance.
Equipment maintenance
Maintenance Complete
CLOSED
Barriere
2018/12/05
10:30
2018/12/05
12:45
Internet
Television
Phone
476-380 Mclean road, Siska drive
Equipment maintenance
Replaced faulty LE
CLOSED-SCHEDULED
Nakusp
2018/12/05
09:00
2018/12/05
16:00
Internet
Television
Marshall, Alexander, Cotswold, Nakusp Rd E, Gensick, Henke
Equipment maintenance
Maintenance complete
CLOSED-SCHEDULED
Little Shuswap, North Shuswap, Sicamous, Silver Creek, Sunnybrae
2018/12/05
00:00
2018/12/05
06:00
Internet
Television
Phone
Conducting software upgrades on fiber to the home server infrastructure. Also pushing firmware updates to gigacenters. Service may be intermittent while devices reboot.
Equipment upgrade
Completed.
CLOSED
Chase
2018/12/04
13:30
2018/12/04
15:30
Internet
Television
Phone
All units 161 Shuswap Avenue Chase
Equipment maintenance
Replaced old LE and water filled tap
CLOSED
Nakusp
2018/12/04
10:16
2018/12/06
9:30
Television
Channel problems on 274,325,350,351,364,373,381,402,424,434,824,826,827,828,829,830,831,857
Waiting for equipment replacement
New equipment in Place, channels are back on
CLOSED
Vanderhoof
2018/12/04
10:14
2018/12/04
12:47
Television
Pixelization on channels 203, 340, 380, 400, 405, 466, 503, and 512.
Unknown, under investigation
Problem may have originated from the original transmission. We will continue to monitor the situation.
CLOSED-SCHEDULED
Nakusp
2018/12/04
09:00
2018/12/04
16:00
Internet
Television
Marshall, Alexander, Cotswold, Nakusp Rd E, Gensick, Henke
Equipment maintenance
Maintenance complete
CLOSED
AirSpeed Wireless
2018/12/04
06:00
2018/12/04
9:45
Internet
Vavenby, Birch Island, Raft Millar, Russel Mountain
Unknown, under investigation
Rebooted tower equipment
CLOSED-SCHEDULED
Vanderhoof
2018/12/03
14:23
2018/12/03
15:30
Internet
Television
Phone
Columbia St, Louvain St, Omineca
Equipment upgrade
Upgrade Complete
CLOSED
Sicamous
2018/12/03
12:30
2018/12/03
13:00
Internet
Phone
Oak,500 block of Elliott
Equipment upgrade
Maintenance complete.
CLOSED-SCHEDULED
Sicamous
2018/11/30
10:00
2018/11/30
13:00
Internet
Television
Phone
There will be a Power outage effecting 501,505 Poage Ave; White Pine Crs (Lift Station) while Hydro works on their equipment.
Power outage in area
Hydro outage complete.
CLOSED-SCHEDULED
AirSpeed Wireless
2018/11/30
08:30
2018/11/30
14:00
Internet
Phone
Enderby.
Wimax customers southwest of the tower. There will be a couple short outages through the day as maintenance is performed and equipment rebooted.
Equipment maintenance
Maintenance has been completed.
CLOSED
Vanderhoof
2018/11/30
06:00
2018/11/30
07:00
Internet
Television
Phone
All of Vanderhoof
Equipment maintenance
Maintenance Complete
CLOSED
Clearwater
2018/11/29
13:45
2018/11/29
15:30
Internet
Television
Node replacement will affect the following:
Old North Thompson Rd, Ferry Rd,Phillips Rd, Gaggin Rd, Jenkins Rd, Hern Rd, Kidd Rd.
Equipment maintenance
Node replaced
CLOSED
Clearwater
2018/11/29
07:00
2018/11/29
10:00
Internet
Television
Old North Thompson, Kersaw, Schmidt
Equipment upgrade
Fibre node upgrade.
CLOSED
Vanderhoof
2018/11/28
14:00
2018/11/28
16:00
Internet
Television
Omineca Street
Equipment maintenance
Maintenance Complete
CLOSED-SCHEDULED
Clearwater
2018/11/28
07:00
2018/11/28
15:00
Internet
Television
Jenkins Rd, Thompson Dr, Caroline Rd. Davoren Rd. Decosmos Rd. Ford Rd.

We are conducting Fiber upgrades in the area, service will be intermittent for duration of maintenance
Equipment maintenance
Node upgraded.
SCHEDULED-CLOSED
Silver Creek
2018/11/28
02:30
2018/11/28
05:00
Internet
Television
Upgrading software in HE and also Gigacenters. Internet/TV may be intermittent during this window.
Equipment upgrade
Completed
CLOSED
Sicamous
2018/11/27
12:30
2018/11/27
15:00
Internet
Television
Phone
Bayview Node
Equipment maintenance
Maintenance complete
CLOSED
Sicamous
2018/11/27
12:00
2018/11/27
14:00
Internet
Television
Phone
Alder, Kappel, Maduik, Birch
Equipment maintenance
Replaced line extender/ Connectors
SCHEDULED-CLOSED
Ashcroft/Cache Creek
2018/11/27
08:30
2018/11/27
16:30
Internet
Television
Phone
All service in Ashcroft and North Ashcroft will be affected to perform the following maintenance:
Removing all old magnavox trunk amps and replacing with new Motorola BTD's.
Work will begin at 8:30am until 4:30pm.
Equipment upgrade
Upgrade complete
CLOSED-SCHEDULED
Ashcroft/Cache Creek
2018/11/26
13:00
2018/11/26
17:00
Internet
Television
Phone
All service in Ashcroft and North Ashcroft will be affected to perform the following maintenance:
Removing all old magnavox trunk amps and replacing with new Motorola BTD's.
All services will be intermittent throughout the day until 5pm.
Equipment upgrade
Maintenance complete for the day.
CLOSED
Sicamous
2018/11/26
10:15
2018/11/26
12:00
Internet
Television
Phone
Maduik avenue
Equipment maintenance
Replaced old equipment
CLOSED-SCHEDULED
Clearwater
2018/11/26
07:00
2018/11/26
14:00
Internet
Television
We are upgrading a fibre node, which will interrupt service to the following areas will be affected:Head end node, Lodge Drive, Ogden Rd, Taren, Wadlagger Rd, Dunlevy Rd, Brookfield Rd, Sunshine Valley Rd.
Equipment upgrade
Maintenance Complete
CLOSED-SCHEDULED
Vanderhoof
2018/11/25
1:00
2018/11/25
5:15
Internet
Television
BC Hydro has a scheduled outage that will affect; Victoria St, Burrard Ave, Bute Ave, Columbia St, Connaught St, Creasey Ave, Peach Ln, Recreation Ave, Riverview Dr, Sandy Beach Rd, E Stewart St, Victoria St, E Victoria St, View St, Water View St, Waterview Dr.
Power outage in area
Power restored
CLOSED
Burns Lake
2018/11/23
11:00
2018/11/23
15:00
Internet
Television
All of Burns Lake.
Equipment maintenance
Maintenance Complete
CLOSED
Clearwater
2018/11/23
08:00
2018/11/24
15:45
Internet
Television
Heavy pixelization on TV channels due to equipment upgrades in the following areas: Lodge Drive, Ogden Rd, Taren, Wadlagger Rd, Dunlevy Rd, Brookfield Rd, Sunshine Valley Rd., Richie
Equipment maintenance
Reset equipment
CLOSED
Clearwater
2018/11/22
07:00
2018/11/22
16:00
Internet
Television
We will be upgrading fibre equipment. Customers in the following areas will see an interruption of service: Old N.Thompson Hwy, Lodge Drive, Muskgrave, Sunshine Valley, Dunleavy, Brookfield
Equipment upgrade
Upgrading fibre equipment
CLOSED-SCHEDULED
Sicamous
2018/11/22
06:00
2018/11/22
14:00
Internet
Television
Phone
Mara Lake lane.
Equipment upgrade
Equipment upgrade complete
CLOSED
Fraser Lake
2018/11/21
15:00
2018/11/21
19:20
Television
The following channels are offline:
307 - Sportsnet Pacific HD
311 - Sportsnet 1 HD
310 - Sportsnet West HD
308 - Sportsnet East HD
441 - Showcase HD
703 - HD PPV 1
313 - Sportsnet One Canucks HD
371 - Food HD
431 - Space HD
306 - Golf HD
312 - Sporsnet 360 HD
420 - AMC HD Canada
392 - History HD
464 - WGN HD
440 - A7E HD
382 - TLC HD
251 - CNN HD
Equipment failure
Replaced faulty equipment
CLOSED
Barriere
2018/11/21
11:00
2018/11/21
13:14
Internet
Television
Mclean, Annesty, Glentanna.
Equipment maintenance
Replaced bad connectors
ClOSED SCHEDULED
Sicamous
2018/11/21
07:00
2018/11/21
12:00
Internet
Television
Phone
400 Block Hwy97A,Cook,Elliott,Gillis,Oak,
Equipment upgrade
Upgrade comlete
CLOSED-SCHEDULED
Barriere
2018/11/21
06:00
2018/11/21
05:30
Internet
Conducting service upgrades, modems may go offline briefly for a reboot.
Equipment upgrade
Upgrades completed
CLOSED-SCHEDULED
Chase, Little Shuswap, North Shuswap, Pritchard, Sicamous, Silver Creek, Sun Peaks, Sunnybrae, Tobiano, White Lake, AirSpeed Wireless, Clearwater, Barriere, Revelstoke, Nakusp, Vanderhoof, Burns Lake, Fraser Lake, Fort St James, Ashcroft/Cache Creek
2018/11/21
00:00
2018/11/22
05:00
Internet
Phone
Conducting electrical work in Salmon arm head-end. Two 5 minute DHCP/DNS/Wireless link outages for all areas while switches reboot. Call center will also be unavailable during this window.
Equipment maintenance
Maintemance Completed.
CLOSED
Clearwater
2018/11/20
11:05
2018/11/20
14:00
Television
Changing Equipment in the head end that will effect the following channels ; NBCD. ABCD, CBSD, FOXR, CMT
Equipment maintenance
Changes complete
CLOSED
Vanderhoof
2018/11/20
09:00
2018/11/20
16:00
Internet
Technician will be locating source of interference, Internet service may be effected in these areas; Church, Lampitt, Louvain, Loop Road, Old Loop Es, Reid, Seyfourth, Vanderview, Redfern. Bublitz, Abbey, Avon
Equipment maintenance
Replaced equipment affected by water, and the replacement of a hydro pole.
CLOSED-SCHEDULED
Sunnybrae, North Shuswap, White Lake
2018/11/20
07:00
2018/11/21
12:00
Television
Stingray music channels showing One Moment Please
Equipment maintenance
Mpeg 2-4 migration requires techs to reconfigure equipment at headends. Chase and Pritchard updates completed Nov 20 8:30PM
CLOSED SCHEDULED
Sicamous
2018/11/19
10:30
2018/11/19
11:00
Internet
Television
Phone
Old Spallumcheen, coach rd, Fleury, Folland, Mara West
Equipment upgrade
Swing cable over to new strand
CLOSED
Vanderhoof
2018/11/15
10:30
2018/11/15
12:00
Internet
Television
Lampitt, Church and Douglas
Equipment maintenance
Replaced damaged line extender
CLOSED
Ashcroft/Cache Creek
2018/11/14
17:00
2018/11/15
14:30
Television
Channels 240, 252, 250, 254, 256, 211 are currently experiencing issues (Channel reading "One Moment Please")
Unknown, under investigation
Reconfigured setup in head end
CLOSED
Burns Lake
2018/11/14
10:00
2018/11/14
16:00
Internet
Television
1st Ave, Hill, Carroll, 3rd Ave, Hwy 16 Trailer Park
Equipment maintenance
Faulty equipment replaced.
CLOSED
Burns Lake
2018/11/13
13:30
2018/11/13
16:00
Internet
Television
1st Ave, Hill, Carroll, 3rd Ave, Hwy 16 Trailer Park
Equipment maintenance
Faulty equipment replaced.
CLOSED-SCHEDULED
Sicamous
2018/11/12
01:00
2018/11/12
04:00
Internet
Television
Phone
BC Hydro scheduled power outage will affect all of Sicamous
Power outage in area
Hydro restored
CLOSED-SCHEDULED
Clearwater
2018/11/09
13:00
2018/11/09
14:00
Internet
Television
Brooksfield, Dunlevy Rd
Equipment maintenance
Complete
CLOSED
Vanderhoof
2018/11/09
10:00
2018/11/09
14:00
Internet
Television
Omineca, Louvain, Church Rd.
Unknown, under investigation
Replaced malfunctioning equipment
CLOSED
Barriere
2018/11/08
11:00
2018/11/08
11:30
Internet
Television
Changing out Amp.
Areas affected:
Annesty,Mclean,Glentanna
Equipment maintenance
Maintenance complete
CLOSED-SCHEDULED
Sicamous
2018/11/08
07:00
2018/11/08
12:45
Internet
Television
Phone
White Pine Resort, White Pine Cres, Himmler Apartments, Archibald.


Equipment upgrade
Upgrading White Pine Customers to N + 0
CLOSED
Sun Peaks
2018/11/07
17:35
2018/11/07
18:14
Internet
Phone
Internet and Vecima unit (Bulk television) services will be briefly interrupted while we perform maintenance in the head end
Equipment maintenance
Batteries Replaced, Service restored
CLOSED
Vanderhoof
2018/11/07
10:00
2018/11/07
16:00
Internet
Television
Phone
Vanderview, Seyfourth, Hawes, Marrow, Hargreaves, Omineca Trailer Park
Equipment maintenance
maintenance complete
CLOSED
AirSpeed Wireless
2018/11/07
09:00
2018/11/07
16:00
Internet
Phone
Celista 900, Celista 2.4, R3
Power outage in area
Hydro Restored Power
CLOSED-SCHEDULED
Vanderhoof
2018/11/07
06:00
2018/11/07
06:30
Internet
All of Vanderhoof will experience a brief outage during the maintenance window
Equipment upgrade
CMTS Card U/S bonding configuration
CLOSED
Fraser Lake
2018/11/05
18:00
2018/11/06
09:00
Television
The following channels are currently offline:
422 - Action
442 - BBC Canada
404 - Nickelodeon
391 - Animal Planet
363 - Oprah Winfrey Network
Equipment failure
Transcoder reset, services restored
CLOSED
Sun Peaks
2018/11/04
7:00
2018/11/04
11:45
Internet
Internet service is down in the Sun Peaks and Heffley Creek areas due to an unknown issue.
Unknown, under investigation
UPS failure at head-end rack
CLOSED
Chase, Little Shuswap, North Shuswap, Pritchard, Sicamous, Silver Creek, Sunnybrae, Tobiano, White Lake, Clearwater, Barriere, Revelstoke, Nakusp, Burns Lake, Fraser Lake, Fort St James
2018/11/03
11:00
2018/11/03
15:00
Television
Channels 521, 522, 523, 524 are down due to a broadcaster-based issue outside of Mascon's control.
Unknown, under investigation
Provider got channels up and running
CLOSED-SCHEDULED
Burns Lake
2018/11/01
09:00
2018/11/01
11:30
Internet
Television
Internet will be affected as we upgrade line cards in head end.
Equipment upgrade
Upgrade complete
SCHEDULED-CLOSED
Clearwater
2018/11/01
09:00
2018/11/01
12:00
Television
All Tv in Clearwater. Customers shouldn't see much of an impact during this time.
Equipment maintenance
Upgrading to new backup generator
CLOSED
AirSpeed Wireless
2018/10/31
12:00
2018/10/31
16:00
Internet
Customers off the Chinook 2 tower
Unknown, under investigation
Hard Reboot of Equipment
CLOSED
Sicamous
2018/10/31
08:00
2018/10/31
13:39
Television
Channel 215 (Weather Network) is currently unavailable on our Bulk package
Unknown, under investigation
Backhaul provider fixed issue
CLOSED
Chase
2018/10/31
08:00
2018/10/31
13:39
Television
Channel 215 (Weather Network) is currently unavailable on our Bulk package
Unknown, under investigation
Backhaul provider fixed issue
CLOSED-SCHEDULED
Ashcroft/Cache Creek
2018/10/31
07:00
2018/10/31
9:30
Internet
Television
South Ashcroft will be affected while we replace equipment in the headend
Equipment upgrade
Upgrade Complete
CLOSED
Sicamous
2018/10/30
4:40
2018/10/30
10:15
Internet
Customers on Riverside Ave, Moore, Kappel, Martin, Weddup, and White Pine Cres.
Unknown, under investigation
Reciever in headend
CLOSED
Vanderhoof
2018/10/30
10:30
2018/10/30
16:00
Internet
Intermittent outage while tech looks for noise on line. Areas effected are Maple Cres, Oak St, William Rd, Alder Ave, Nechako Ave, Redekop Rd, Ejner, Second St E, 3rd St, 4th St, 5th St, 6th St, Seventh St, Rivett Ln, Ryley Ave, Chilco Ave, Hunter Ln, Bradley Ln.
Equipment maintenance
Replaced Water damaged bridgers
CLOSED
Chase
2018/10/30
09:45
2018/10/30
10:30
Internet
Television
Phone
Okanagan avenue (922-960 block) Sicamous avenue (310-350 block)
Equipment maintenance
Replaced corroded tap
CLOSED-SCHEDULED
Fraser Lake
2018/10/30
06:00
2018/10/30
09:00
Internet
Television
Upgrading CMTS in headend. Swapping launch amps in headend.
Equipment upgrade
Equipment upgrade
CLOSED
Vanderhoof
2018/10/29
09:00
2018/10/29
16:00
Internet
Television
Redfern, Sackner, Omineca Trailer Park, Einsphar, Hargreaves
Equipment maintenance
Faulty line extenders replaced
CLOSED-SCHEDULED
Chase, Pritchard
2018/10/28
06:00
2018/10/28
09:00
Internet
Television
Phone
BC Hyrdo scheduled outage.
Power outage in area
Power restored.
CLOSED
Sicamous
2018/10/26
19:40
2018/10/26
21:30
Internet
Television
Phone
Customers in the Forest Park area are without TV and Internet. Technicians are on route to investigate.
Unknown, under investigation
Faulty power supply replaced
CLOSED
Ashcroft/Cache Creek
2018/10/26
14:20
2018/10/26
15:30
Internet
Television
Customers in the Boston Flats area will experience a brief outage while we repair a piece of equipment
Equipment maintenance
maintenance complete
CLOSED
Ashcroft/Cache Creek
2018/10/26
14:20
2018/10/26
15:30
Internet
Television
Phone
Boston Flats
Equipment maintenance
Duplicate note
CLOSED
Sicamous
2018/10/26
08:00
2018/10/26
15:30
Internet
Television
Phone
Customer experiencing intermittent internet on Montcalm Cres. Graham Rd. Meryn Rd, 5 Hwy 97 A, 2 Mile Rd,Wolfe Rd, Cartier Rd, Sica Crk Frontage Rd, Tecumseh Ave, Parts of Hwy 97A in the area. These will show on upstream 8 mile & 2 mile.
Unknown, under investigation
Cracked Cable Fixed
CLOSED
Sicamous
2018/10/25
10:26
2018/10/25
12:00
Internet
Television
Phone
Customer experiencing intermittent internet on Montcalm Cres. Graham Rd. Meryn Rd, 5 Hwy 97 A, 2 Mile Rd,Wolfe Rd, Cartier Rd, Sica Crk Frontage Rd, Tecumseh Ave, Parts of Hwy 97A in the area. These will show on upstream 8 mile & 2 mile.
Unknown, under investigation
Level issue in Head End
CLOSED-SCHEDULED
Sicamous
2018/10/25
07:30
2018/10/25
12:00
Internet
Television
Phone
1002 Riverside Complex, Weedup St, 925 Riverside.
Equipment upgrade
Upgrading complexes to N + 0
CLOSED
Burns Lake
2018/10/24
09:00
2018/10/24
16:00
Television
TV services appear to be down after Hydro had a power outage this morning. Technician is on his way to investigate.
Unknown, under investigation
2 blown launch amps and 1 combining tray.
CLOSED-SCHEDULED
Sicamous
2018/10/24
07:00
2018/10/24
13:00
Internet
Television
Phone
Riverside, Martin St, Kappel, 925 Riverside, 1002 Riverside, The Sails,
Equipment upgrade
Upgrading Martin St Node to N + 0
CLOSED-SCHEDULED
Burns Lake
2018/10/24
06:00
2018/10/24
06:15
Internet
Television
Power outage due to BC hydro equipment maintenance. Areas affected are portions of Burns Lake.
Power outage in area
Power restored from Hydro
CLOSED
Ashcroft/Cache Creek
2018/10/23
19:00
2018/10/24
12:00
Internet
Wireless service from Venables tower is down
Unknown, under investigation
Equipment rebooted
CLOSED-SCHEDULED
Fraser Lake
2018/10/23
10:00
2018/10/23
15:30
Internet
Television
Phone
6969 Clerview Dr; 11213-11417 Clearview Dr; 67 Galabay Rd; 8591-10439 Galabay Rd; 11450 Jeanine Rd; 4723 Kent Rd; Northshore Rd; 5884 Northside Rd; 6840 Old Stella Rd; 155-6325 Oona Rd; 7109-8519 Peterson Rd; 9508-26075 Stella Rd - Fraser Lk, Ft Fraser Lk
Power outage in area
Hydro has been restored
CLOSED-SCHEDULED
Sicamous
2018/10/23
07:30
2018/10/23
12:00
Internet
Television
Phone
714 Riverside (Mara Landing Condos)
Equipment upgrade
Moving Subscribers over to N + 0
CLOSED
Vanderhoof
2018/10/22
12:00
2018/10/23
08:00
Television
RF 26, 27, 28, 29, 30, 32, 35 are experiencing technical issues.
Unknown, under investigation
Satellite alignment corrected
CLOSED
Burns Lake
2018/10/18
12:25
2018/10/18
16:00
Internet
Television
Electrician at the Burns Lake head end to do a power cut over and add new power supply.
Equipment maintenance
Cut over is complete. New UPS power backup.
CLOSED-SCHEDULED
AirSpeed Wireless
2018/10/17
05:30
2018/10/17
08:20
Internet
services may be disrupted briefly while we retire/replace a pair of switches at two locations fed from barrier.
Equipment maintenance
Completed.
CLOSED
Fraser Lake
2018/10/15
16:45
2018/10/16
10:00
Internet
Television
Phone
Tunasa Dr, Chilako Cr, Carrier Cr, Endako Av, Simon Fraser, Laird St
Unknown, under investigation
Pending
CLOSED
Clearwater
2018/10/12
11:35
2018/10/12
13:00
Television
All of Clearwater will lose TV service as we change over equipment in our Head End.
Equipment maintenance
Pending
CLOSED
Clearwater
2018/10/11
09:00
2018/10/11
16:00
Internet
BC hydro equipment maintenance.Wireless customers off Whisper tower are affected.
Equipment maintenance
Hydro maintenance complete
SCHEDULED CLOSED
Sicamous
2018/10/10
06:00
2018/10/10
06:30
Internet
Television
Phone
Riverside ,Whitepine,Archibald,Moore,Martin
Equipment upgrade
Split power feeding node
CLOSED
Fraser Lake
2018/10/10
06:00
2018/10/11
12:00
Television
Customers on the following streets are experiencing HD pixelated channels or "one moment please"

Tunasa Drive
Tunasa Crescent
Siman Fraser Drive
Equipment failure
Faulty cable replaced
CLOSED
Vanderhoof
2018/10/09
09:00
2018/10/09
12:00
Internet
Television
Phone
Vanderview, Hamilton, and Hargraves area. Technician is replacing broken and amplifier.
Equipment maintenance
Broken cable spliced and 2 x old maggy amp swapped
CLOSED
Sicamous
2018/10/04
10:50
2018/10/04
14:00
Internet
Television
Phone
Solsqua road 1750-2250 block, Triple R road, Bundus road, Payne road, Sundance road.
Equipment maintenance
Adjusted Line Extenders to spec
CLOSED-SCHEDULED
Ashcroft/Cache Creek
2018/10/04
06:00
2018/10/04
07:00
Internet
Television
Phone
Ashcroft, Cache Creek. Installing new backup powering.
Equipment upgrade
Equipment upgrades complete
CLOSED
Sunnybrae
2018/10/03
20:00
2018/10/04
09:00
Television
The following channels are offline with One Moment Please message
413 - Movitime HD
421 - FX Canada
521 - Fuse HD
522 - Heart & Home
Equipment failure
Transmod settings changed from Turbo to 8PSK 4/5, service restored
CLOSED-SCHEDULED
Clearwater
2018/10/03
08:15
2018/10/02
08:20
Internet
Updating model codes for Hitron 2250 modems. Some modems may reboot. service may be down long enough for modem to restart.
Equipment maintenance
Completed
CLOSED-SCHEDULED
Barriere
2018/10/03
08:15
2018/10/03
08:20
Internet
Updating model codes for Hitron 2250 modems. Some modems may reboot. service may be down long enough for modem to restart.
Equipment maintenance
Completed
CLOSED-SCHEDULED
Revelstoke
2018/10/03
08:15
2018/10/03
08:20
Internet
Updating model codes for Hitron 2250 modems. Some modems may reboot. service may be down long enough for modem to restart.
Equipment maintenance
Completed
CLOSED-SCHEDULED
Nakusp
2018/10/03
08:15
2018/10/03
08:20
Internet
Updating model codes for Hitron 2250 modems. Some modems may reboot. service may be down long enough for modem to restart.
Equipment maintenance
Completed
CLOSED-SCHEDULED
Vanderhoof
2018/10/03
08:15
2018/10/03
08:20
Internet
Updating model codes for Hitron 2250 modems. Some modems may reboot. service may be down long enough for modem to restart.
Equipment maintenance
Completed
CLOSED-SCHEDULED
Burns Lake
2018/10/03
08:15
2018/10/03
08:20
Internet
Updating model codes for Hitron 2250 modems. Some modems may reboot. service may be down long enough for modem to restart.
Equipment maintenance
Completed
CLOSED-SCHEDULED
Fraser Lake
2018/10/03
08:15
2018/10/03
08:20
Internet
Updating model codes for Hitron 2250 modems. Some modems may reboot. service may be down long enough for modem to restart.
Equipment maintenance
Completed
CLOSED-SCHEDULED
Fort St James
2018/10/03
08:15
2018/10/03
08:20
Internet
Updating model codes for Hitron 2250 modems. Some modems may reboot. service may be down long enough for modem to restart.
Equipment maintenance
Completed
CLOSED-SCHEDULED
Ashcroft/Cache Creek
2018/10/03
08:15
2018/10/03
08:20
Internet
Updating model codes for Hitron 2250 modems. Some modems may reboot. service may be down long enough for modem to restart.
Equipment maintenance
Completed
CLOSED
Sicamous
2018/10/03
07:30
2018/10/03
13:00
Internet
Bundus, Hallfish, Hillier, Solsqua, Samuelson, Cemetary, Payne, Old Town, Sundance
Unknown, under investigation
Faulty Combiner in Headend
CLOSED
Clearwater
2018/10/02
08:35
2018/10/02
10:00
Television
Some channels showing One Moment Please
Unknown, under investigation
Equipment rebooted
CLOSED
AirSpeed Wireless
2018/10/01
15:00
2018/10/02
08:00
Internet
Westside AP is down at this time.
Unknown, under investigation
Water damaged port. Moved.
CLOSED
AirSpeed Wireless
2018/10/01
08:00
2018/10/01
15:00
Internet
Fishtrap AP is down @ Mount Lolo. Service at fishtrap site is down as a result.
Unknown, under investigation
Switchport got wet. moved ports.
CLOSED-SCHEDULED
Nakusp
2018/09/27
12:00
2018/09/27
12:30
Internet
Television
Phone
Services will be down for about 20 while technician replaces a failing power supply,
Areas affected: Hot springs Rd, Hwy 23, 15th Ave.
Equipment failure
Power Supply replaced
Closed
Chase
2018/09/27
11:00
2018/09/27
14:00
Internet
Television
Phone
Leg off Chase node 5, Thompson avenue, Bay drive, Okanagan avenue
Equipment maintenance
Pending
CLOSED
AirSpeed Wireless
2018/09/27
06:00
2018/09/27
9:00
Internet
Customers off the Chinook/Fishtrap tower will experience service interruption while we install a new radio.
Equipment upgrade
Completed.
CLOSED
Ashcroft/Cache Creek
2018/09/26
15:30
2018/09/26
16:00
Internet
Television
Brink Street
Equipment upgrade
Upgrade has been completed.
CLOSED-SCHEDULED
Barriere
2018/09/26
07:00
2018/09/26
09:00
Internet
Television
Part of Barriere Town Rd. Monte Carlo Motel.
Equipment upgrade
Equipment upgraded
CLOSED
Nakusp
2018/09/25
15:00
2018/09/25
18:00
Internet
DONNELLY RD , BAYVIEW RD , HWY 6 , BAYLES CRES , BROWNS RD , CRESCENT BAY RD
Power outage in area
Power Restored
CLOSED
Nakusp
2018/09/23
08:30
2018/09/23
20:00
Internet
All of Nakusp
Power outage in area
Planned hydro outage restored
CLOSED
AirSpeed Wireless
2018/09/21
09:00
2018/09/22
12:00
Internet
Chinook Tower
Equipment failure
Replaced equipment
CLOSED
Barriere
2018/09/20
13:20
2018/09/20
14:00
Internet
Television
McLean
Equipment maintenance
Equipment maintained!
CLOSED
AirSpeed Wireless
2018/09/20
13:00
2018/09/20
14:00
Internet
Chinook
Equipment maintenance
Pending
CLOSED-SCHEDULED
Sicamous
2018/09/20
05:00
2018/09/20
11:00
Internet
Television
Phone
Sosqua rd 1600-2180,Sundance,Bundus,Payne,Raven,Triple R,Hallfish,Cemetary rd's
Equipment upgrade
New fiber node cut in and lines ran out.
CLOSED-SCHEDULED
Barriere
2018/09/20
05:00
2018/09/20
11:00
Internet
Television
Yellow Head Hwy 5, Part of Barrier Town Rd, Lilley Rd, Conner Rd, Kamloops St., Hall Rd, Haggard Rd, Monte Carlo Motel, Barriere Town Motor Inn.
Equipment maintenance
Equipment upgrade
CLOSED
Sicamous
2018/09/18
17:15
2018/09/19
05:00
Internet
Television
Phone
Power outage
Power outage in area
Motor vehicle accident.
CLOSED
AirSpeed Wireless
2018/09/17
08:30
2018/09/19
09:30
Internet
Fishtrap, Whisper
Equipment failure
Dead Port on switch. moved line and configured new port.
CLOSED-SCHEDULED
Barriere
2018/09/13
05:00
2018/09/13
11:00
Internet
Television
Barriere Lakes, Dunn Lake, Lodgepole, Barriere Town
Equipment upgrade
Upgrade Complete
CLOSED
Clearwater
2018/09/12
12:45
2018/09/12
16:00
Internet
Service will be down while technician replaces equipment on tower. This will affected customers at Darfield, Littlefort.
Equipment upgrade
Equipment upgrade complete
CLOSED-SCHEDULED
Barriere
2018/09/12
05:00
2018/09/12
12:00
Internet
Television
Barriere Lake Rd, Leone Creek Rd
Unknown, under investigation
Cut in new fiber node.
CLOSED-SCHEDULED
AirSpeed Wireless
2018/09/11
08:00
2018/09/11
10:00
Internet
Scotch Creek Wireless will be intermittent while piece of equipment is upgraded.
Equipment upgrade
Mikrotik hardware has been swapped
CLOSED-SCHEDULED
Barriere
2018/09/11
05:00
2018/09/11
11:00
Internet
Television
Barriere Town Rd. Barkley Rd. Airfield Rd. Dixon Creek Rd. Sally Rd. Haigh Rd. Bannister Rd.
Equipment maintenance
Maintenance Complete
CLOSED-SCHEDULED
AirSpeed Wireless
2018/09/10
15:30
2018/09/10
19:00
Internet
Phone
NIB-001
Unknown, under investigation
Migration Complete
CLOSED
Barriere
2018/09/10
11:30
2018/09/10
13:00
Internet
Television
Mclean Rd.
Unknown, under investigation
Replaced connector that had water in it.
CLOSED
Barriere
2018/09/06
08:50
2018/09/06
12:00
Internet
Television
Birch Ln. Spruce Cres. will experience intermittent service while upgrades are being done.
Equipment upgrade
replaced loose connector.
CLOSED
Ashcroft/Cache Creek
2018/09/06
08:00
2018/09/06
14:00
Internet
Television
Most of Cache Creek/ Ashcroft is experiencing, intermittent internet/TV services
Unknown, under investigation
Headend Combiner Failure
CLOSED-SCHEDULED
AirSpeed Wireless
2018/09/05
09:00
2018/09/06
12:00
Internet
Phone
Conducting software and security updates on tower hardware. Brief service interruptions may occur. only one site at a time will be affected.
Equipment maintenance
Rescheduled.
CLOSED
AirSpeed Wireless
2018/09/05
09:00
2018/09/05
13:30
Internet
Phone
Adams Hill Wimax site is down at this time. Looks like hardware failure.
Equipment failure
Resolved. Hardware replaced.
CLOSED-SCHEDULED
Barriere
2018/09/05
05:00
2018/09/05
11:00
Internet
Television
Gibbs, Robin, McLean, Amnesty.
Equipment upgrade
Upgrade complete
CLOSED
Sicamous
2018/09/04
11:45
2018/09/04
13:00
Internet
Television
Phone
1118 Riverside
Equipment failure
Equipment replaced
CLOSED-SCHEDULED
Barriere
2018/09/04
05:00
2018/09/04
10:00
Internet
Television
Barriere Town Rd, Barriere Lakes Rd, Leoni Creek, Lodgepole, Dunn Lake, Gibbs, McLean, Bradford, Spruce, Birch
Equipment upgrade
Upgrade Complete
Closed
Clearwater
2018/08/31
10:30
2018/08/31
11:45
Internet
Television
Phone
Blackpool: Gaggin, Phillips and Ferry Rd.
Equipment failure
Replacing cracked cable on the line.
CLOSED
Chase
2018/08/31
08:00
2018/08/31
16:00
Television
Super Channel is currently down for all of Chase
Unknown, under investigation
Transmod rebooted
CLOSED-SCHEDULED
Nakusp
2018/08/31
06:00
2018/08/31
07:00
Internet
Television
Testing new generator may result in short service interruption during the maintenance window.
Equipment maintenance
Maintenance complete
CLOSED
Revelstoke
2018/08/30
15:00
2018/09/01
16:00
Internet
Television
Back Rd, Lochinsky Rd, Smokey Bear Campground, Boulder Mountain Resort, Hwy 1
Equipment failure
Pending
CLOSED-SCHEDULED
Clearwater
2018/08/30
09:30
2018/08/30
15:00
Internet
Television
Phone
Foote road, Gaggin road, Phillips road, Ferry road
Equipment maintenance
Equipment replaced. Issue still ongoing.
CLOSED-SCHEDULED
Sicamous
2018/08/30
05:00
2018/08/30
09:00
Internet
Phone
All Internet/VOIP Phone customers in the area will be affected by intermittent service while network system upgrades are being completed.
Equipment upgrade
Migration Complete
CLOSED
North Shuswap
2018/08/28
06:00
2018/08/28
07:00
Internet
Television
Phone
5000-5460 Squilax/Anglemont rd,Tallington,Evans rd,Meadow creek,Chasey,Celista place,Disdero,Meadow creek cres.
Equipment upgrade
Pending,Replace Suspect LE and power inserter.
CLOSED SCHEDULED
Barriere
2018/08/23
08:00
2018/08/23
12:00
Internet
Television
Fiber upgrades being installed

Power Road, Sunset Trailer Court, Mountain Road, Dunsmuir
Equipment upgrade
Node acrivated
CLOSED
North Shuswap
2018/08/23
08:00
2018/08/23
18:00
Phone
Small Groups of customers are unable to make outgoing phone calls after system upgrade.
Unknown, under investigation
Routing issue
CLOSED
Chase
2018/08/23
08:00
2018/08/23
18:00
Phone
Small Groups of customers are unable to make outgoing phone calls after system upgrade.
Unknown, under investigation
Routing Issue
CLOSED-SCHEDULED
Chase
2018/08/23
05:00
2018/08/23
09:00
Internet
Phone
All Internet/VOIP Phone customers in the area will be affected by intermittent service while network system upgrades are being completed.
Equipment upgrade
Migration Complete
CLOSED-SCHEDULED
Pritchard
2018/08/23
05:00
2018/08/23
09:00
Internet
Phone
All Internet/VOIP Phone customers in the area will be affected by intermittent service while network system upgrades are being completed.
Equipment upgrade
Migration Complete
CLOSED-SCHEDULED
Little Shuswap
2018/08/23
05:00
2018/08/23
09:00
Internet
Phone
All Internet/VOIP Phone customers in the area will be affected by intermittent service while network system upgrades are being completed.
Equipment upgrade
Migration Complete
CLOSED-SCHEDULED
North Shuswap
2018/08/23
05:00
2018/08/23
09:00
Internet
Phone
All Internet/VOIP Phone customers in the area will be affected by intermittent service while network system upgrades are being completed.
Equipment upgrade
Migration Complete
CLOSED-SCHEDULED
AirSpeed Wireless
2018/08/23
05:00
2018/08/23
09:00
Phone
ASW Phone customers in the North Shuswap, Little Shuswap,
Pritchard, Chase areas will experience intermittent service while network system upgrades are being completed.
Equipment upgrade
Migration Complete
CLOSED
North Shuswap
2018/08/23
05:00
2018/08/23
09:30
Internet
Phone
Multiple Customers Gigacenters are not grabbing IP's .
Unknown, under investigation
Updated DHCP subnet file. Services restored
CLOSED
Burns Lake
2018/08/23
01:00
2018/08/23
10:45
Internet
Television
All of Burns Lake is currently affected
Equipment failure
Dead power outlet, and blown breaker
CLOSED
Barriere
2018/08/22
09:30
2018/08/22
15:00
Internet
Television
DeeJay Rd, Orielo, Robins, Summers Rd.
Equipment upgrade
Maintenance complete
CLOSED - SCHEDULED
Barriere
2018/08/22
05:00
2018/08/22
08:30
Internet
Intermittent service in Barriere while technicians move equipment to new head end
Equipment maintenance
Maintenance complete
CLOSED - SCHEDULED
Nakusp
2018/08/21
05:00
2018/08/21
06:00
Internet
Television
All of Nakusp will experience brief 5-10 service outage while technicians install and test new backup generator during the maintenance window
Equipment upgrade
Maintenance Complete
CLOSED - SCHEDULED
Sun Peaks
2018/08/21
05:00
2018/08/21
09:00
Internet
Phone
All Internet/VOIP Phone customers in the area will be affected by intermittent service while network system upgrades are being completed.
Equipment upgrade
Migration Complete
CLOSED - SCHEDULED
Pritchard
2018/08/21
05:00
2018/08/21
09:00
Internet
Phone
All Internet/VOIP Phone customers in the area will be affected by intermittent service while network system upgrades are being completed.
Equipment upgrade
Migration Complete
CLOSED - SCHEDULED
White Lake
2018/08/21
05:00
2018/08/21
09:00
Internet
Phone
All Internet/VOIP Phone customers in the area will be affected by intermittent service while network system upgrades are being completed.
Equipment upgrade
Migration Complete
CLOSED - SCHEDULED
AirSpeed Wireless
2018/08/21
05:00
2018/08/21
09:00
Phone
All Internet/VOIP Phone customers in the area will be affected by intermittent service while network system upgrades are being completed.
Equipment upgrade
Migration Complete
CLOSED - SCHEDULED
Chase
2018/08/21
04:00
2018/08/21
08:00
Internet
Television
Phone
Services in Chase will be affected while technicians install and test new UPS
Equipment maintenance
UPS Installed
CLOSED
Clearwater
2018/08/20
19:30
2018/08/21
8:00
Internet
All of Clearwater is currently affected
Equipment failure
Blown fuse replaced by backhaul provider
CLOSED
Vanderhoof
2018/08/16
10:00
2018/08/16
13:00
Internet
Television
Markay Dr, Smedley Dr, Stark Dr and Dushop Dr will experience intermittent service while technicians replace 2 spans of damaged cable.
Equipment maintenance
Maintenance completed
CLOSED
Vanderhoof
2018/08/15
09:00
2018/08/15
12:00
Internet
Television
Markay Dr, Smedley Dr, Stark Dr and Dushop Dr will experience intermittent service due to system maintenance
Equipment maintenance
Maintenance complete, techs will need to replace span of cable on 08/16
CLOSED
Ashcroft/Cache Creek
2018/08/14
09:30
2018/08/14
17:00
Internet
All of Cache Creek will experience intermittent internet.
Unknown, under investigation
Noise on system found and fixed
CLOSED - SCHEDULED
Sicamous
2018/08/14
06:00
2018/08/14
12:00
Internet
Television
Phone
8-mile Node Customers.
Equipment upgrade
Fiber node upgraded. Switched over to the new Arris fiber transmitters and receivers in the headend.
CLOSED
AirSpeed Wireless
2018/08/13
12:00
2018/08/13
13:00
Internet
Phone
EBay 2 customers will have an outage while upgrading some equipment.
Equipment maintenance
Upgrade complete
CLOSED
Ashcroft/Cache Creek
2018/08/11
17:00
2018/08/12
11:15
Internet
Television
Ashcroft and Cache Creek
Equipment failure
Restored services.
CLOSED
Sun Peaks
2018/08/09
11:42
2018/08/10
18:00
Internet
Television
Phone
Sun Peaks, Heffley Creek, Whitecroft
Fibre break due to vehicle accident
Fibre repaired
CLOSED - SCHEDULED
Vanderhoof
2018/08/09
09:30
2018/08/09
10:00
Internet
Television
Phone
McDonald Rd, Ens Rd, Grants Frontage Rd will lose service while tech replaces Tap.
Equipment maintenance
Maintenance complete
CLOSED - SCHEDULED
Vanderhoof
2018/08/09
09:02
2018/08/09
13:45
Internet
Television
Phone
Victoria St, Recreation Ave, View St, Riverview St, Waterview St.
Equipment upgrade
Fixed broken cable
CLOSED - SCHEDULED
Sicamous
2018/08/09
01:00
2018/08/09
05:30
Internet
Television
Phone
All of Sicamous. Upgrading UPS in the Headend.
Equipment upgrade
Upgrade complete
CLOSED-SCHEDULED
AirSpeed Wireless
2018/08/08
10:00
2018/08/10
14:00
Internet
Phone
Doing security audits/updates to our wireless systems. Very brief outages may occur when we apply patches.
Equipment maintenance
Completed
CLOSED
Chase, Little Shuswap, North Shuswap, Pritchard, Sicamous, Silver Creek, Sun Peaks, Sunnybrae, Tobiano, White Lake, Clearwater, Barriere, Revelstoke, Nakusp, Vanderhoof, Burns Lake, Fraser Lake, Fort St James, Ashcroft/Cache Creek
2018/08/07
19:10
2018/08/07
23:59
Television
Multiple channels offline due to weather interference in Toronto.
Unknown, under investigation
Services restored after storms
CLOSED
Sun Peaks
2018/08/07
14:30
2018/08/07
16:00
Television
Community Channels (212,213,214,215.) and Weather Network (220) are currently unavailable.
Equipment maintenance
maintenance complete
CLOSED
Vanderhoof
2018/08/07
10:36
2018/08/07
16:00
Internet
Television
Phone
MacDonald Rd, Grants Frontage Rd, Ens Rd, Victoria Rd, Recreation Ave, Riverview Ave, View St, Connaught St, Rainbow Ave, Sandy Beach Rd
Equipment maintenance
Maintenance Complete
CLOSED
Barriere
2018/08/07
10:00
2018/08/07
11:00
Internet
Television
Lodgepole Dr.
Equipment maintenance
Maintenance
CLOSED
Chase
2018/08/07
06:00
2018/08/07
12:00
Television
Community Channels (212,213,214,215.) and Weather Network (220) are currently unavailable.
Equipment maintenance
Maintenance complete
CLOSED
Little Shuswap
2018/08/07
06:00
2018/08/08
13:00
Television
Community Channels (212,213,214,215.) and Weather Network (220) are currently unavailable.
Equipment maintenance
Maintenance complete
CLOSED
North Shuswap
2018/08/07
06:00
2018/08/08
16:00
Television
Community Channels (212,213,214,215.) and Weather Network (220) are currently unavailable.
Equipment maintenance
Maintenance complete
CLOSED
Pritchard
2018/08/07
06:00
2018/08/07
16:00
Television
Community Channels (212,213,214,215.) and Weather Network (220) are currently unavailable.
Equipment maintenance
Maintenance Complete
CLOSED
Sicamous
2018/08/07
06:00
2018/08/07
13:00
Community Channels (212,213,214,215.) and Weather Network (220) are currently unavailable.
Equipment maintenance
Maintenance complete
CLOSED
Silver Creek
2018/08/07
06:00
2018/08/07
16:00
Television
Community Channels (212,213,214,215.) and Weather Network (220) are currently unavailable.
Equipment maintenance
Maintenance Complete
SCHEDULED-CLOSED
Chase
2018/08/07
05:00
2018/08/07
06:00
Internet
Phone
Service may be disrupted briefly while we conduct system maintenance.
Equipment maintenance
maintenance complete
SCHEDULED-CLOSED
Little Shuswap
2018/08/07
05:00
2018/08/07
06:00
Internet
Phone
Service may be disrupted briefly while we conduct system maintenance.
Equipment maintenance
maintenance complete
SCHEDULED-CLOSED
North Shuswap
2018/08/07
05:00
2018/08/07
06:00
Internet
Phone
Service may be disrupted briefly while we conduct system maintenance.
Equipment maintenance
maintenance complete
SCHEDULED-CLOSED
Pritchard
2018/08/07
05:00
2018/08/07
06:00
Internet
Phone
Service may be disrupted briefly while we conduct system maintenance.
Equipment maintenance
maintenance complete
SCHEDULED-CLOSED
Sicamous
2018/08/07
05:00
2018/08/07
06:00
Internet
Phone
Service may be disrupted briefly while we conduct system maintenance.
Equipment maintenance
maintenance complete
SCHEDULED-CLOSED
Sun Peaks
2018/08/07
05:00
2018/08/07
06:00
Internet
Phone
Service may be disrupted briefly while we conduct system maintenance.
Equipment maintenance
maintenance complete
SCHEDULED-CLOSED
White Lake
2018/08/07
05:00
2018/08/07
06:00
Internet
Phone
Service may be disrupted briefly while we conduct system maintenance.
Equipment maintenance
maintenance complete
SCHEDULED-CLOSED
Clearwater
2018/08/07
05:00
2018/08/07
06:00
Internet
Phone
Service may be disrupted briefly while we conduct system maintenance.
Equipment maintenance
maintenance complete
SCHEDULED-CLOSED
Barriere
2018/08/07
05:00
2018/08/07
06:00
Internet
Phone
Service may be disrupted briefly while we conduct system maintenance.
Equipment maintenance
maintenance complete
SCHEDULED-CLOSED
Revelstoke
2018/08/07
05:00
2018/08/07
06:00
Internet
Phone
Service may be disrupted briefly while we conduct system maintenance.
Equipment maintenance
maintenance complete
CLOSED - SCHEDULED
Nakusp
2018/08/07
05:00
2018/08/07
06:00
Internet
Phone
Service may be disrupted briefly while we conduct system maintenance.
Equipment maintenance
maintenance complete
SCHEDULED-CLOSED
Vanderhoof
2018/08/07
05:00
2018/08/07
06:00
Internet
Phone
Service may be disrupted briefly while we conduct system maintenance.
Equipment maintenance
maintenance complete
SCHEDULED-CLOSED
Burns Lake
2018/08/07
05:00
2018/08/07
06:00
Internet
Phone
Service may be disrupted briefly while we conduct system maintenance.
Equipment maintenance
maintenance complete
SCHEDULED-CLOSED
Fraser Lake
2018/08/07
05:00
2018/08/07
06:00
Internet
Phone
Service may be disrupted briefly while we conduct system maintenance.
Equipment maintenance
maintenance complete
SCHEDULED-CLOSED
Fort St James
2018/08/07
05:00
2018/08/07
06:00
Internet
Phone
Service may be disrupted briefly while we conduct system maintenance.
Equipment maintenance
maintenance complete
SCHEDULED-CLOSED
Ashcroft/Cache Creek
2018/08/07
05:00
2018/08/07
06:00
Internet
Phone
Service may be disrupted briefly while we conduct system maintenance.
Equipment maintenance
maintenance complete
CLOSED
Sicamous
2018/08/04
08:00
2018/08/04
12:20
Internet
Television
Phone
Multiple areas of Sicamous
Equipment Failure
Faulty equipment replaced
Closed
White Lake
2018/08/02
14:30
2018/08/02
14:50
Internet
Television
Phone
Nash Rd, Herron, Schmidt, White Lake Road (2900 block and less)
Equipment failure
Replaced faulty line coupler
SCHEDULED-CLOSED
Burns Lake
2018/08/02
10:30
2018/08/02
16:00
Internet
Television
7 Ave, 8 Ave, 9 Ave, 10 Ave, Carroll, Marsh, Lorne, A. Turner, Babine Cres, Babine Rd, Centre, Sus, Tea, Chas, Witzih, Toh, Shelford, Williams
Equipment maintenance
Maintenance Complete
CLOSED
Sicamous
2018/08/02
10:00
2018/08/03
08:00
Internet
Some subscribers are having issues getting to Akamai hosted websites (cbc.ca, sportsnet.ca, many others). The issue appears to be upstream at one or more peering hosts. we are working to get this resolved.
Unknown, under investigation
RADB entries fixed. service restored.
CLOSED
North Shuswap
2018/08/02
10:00
2018/08/03
08:00
Internet
Some subscribers are having issues getting to Akamai hosted websites (cbc.ca, sportsnet.ca, many others). The issue appears to be upstream at one or more peering hosts. We are working to get this resolved.
Unknown, under investigation
RADB entries fixed. service restored.
CLOSED-SCHEDULED
Barriere
2018/08/02
06:30
2018/08/02
08:30
Internet
Television
McLean Street
Equipment maintenance
Equipment upgraded
CLOSED-SCHEDULED
Sun Peaks
2018/08/02
05:00
2018/08/02
09:00
Internet
Phone
Migrating to the New Noms platform, Customers will experience intermittent Internet/Voip services during this time frame.
Equipment upgrade
Unable to complete
CLOSED-SCHEDULED
White Lake
2018/08/02
05:00
2018/08/02
09:00
Internet
Phone
Migrating to the New Noms platform, Customers will experience intermittent Internet/Voip services during this time frame.
Equipment upgrade
Unable to complete
CLOSED-SCHEDULED
AirSpeed Wireless
2018/08/02
05:00
2018/08/02
09:00
Phone
Migrating to the New Noms platform, Customers will experience intermittent Voip services during this time frame.
Equipment upgrade
Unable to complete
CLOSED-SCHEDULED
Burns Lake
2018/08/02
04:30
2018/08/02
9:15
Internet
Television
Willowbrook Road, Beatty, Eckland
Equipment maintenance
Rebuild Complete
CLOSED
Nakusp
2018/08/01
10:52
2018/08/01
16:00
Internet
Brouse Loop, Upper Brouse Loop, Hwy 6
Unknown, under investigation
System repair in Head End
CLOSED
White Lake
2018/08/01
09:00
2018/08/01
15:00
Internet
Phone
White Lake Rd, Heron Rd, Schmidt Rd, Hautala Rd, Lakeview Heights.
Equipment maintenance
Noise resolved itself before techs could arrive.
CLOSED
Revelstoke
2018/07/31
17:15
2018/08/01
12:00
Internet
Multiple streets
Unknown, under investigation
Equipment fault
CLOSED
Sicamous
2018/07/30
13:51
2018/07/30
14:10
Internet