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Outage Reports Full List

/
Status
Affected Systems
Date Start
Time Start
Date End
Time End
Websites
Internet
Email
Television
Phone
Affected Areas
Description
Resolution
CLOSED-SCHEDULED
Nakusp
2019/09/12
09:00
2019/09/12
11:00
Internet
Television
Phone
Hwy 23N, 15 ave and Hot Springs Rd.
Equipment maintenance
Completed.
CLOSED
Sicamous
2019/07/16
07:00
2019/07/16
09:15
Phone
Power outage, phone service has not restored after power was restored.
Unknown, under investigation
Restarted Nomad.
CLOSED
Nakusp
2019/07/15
13:00
2019/07/16
16:00
Television
Channel 220 - Mascon Local Weather Channel is currently showing One Moment Please
Unknown, under investigation
Removed wasp nest from LNB
CLOSED
Pritchard
2019/07/15
09:00
2019/07/15
20:00
Internet
Television
Phone
A fibre break caused by a Motor Vehicle Accident is affecting services in all of Pritchard.
Power outage in area
Fibre break has been repaired.
CLOSED
AirSpeed Wireless
2019/07/15
05:30
2019/07/15
09:00
Internet
Hydro outage affecting customers of the Spall Tower.
Power outage in area
Hydro outage complete.
CLOSED
Vanderhoof
2019/07/14
02:00
2019/07/14
04:40
Internet
Television
Phone
Planned power outage from BC Hydro will affect services for all of Vanderhoof
Power outage in area
Outage complete
CLOSED-SCHEDULED
Ashcroft/Cache Creek
2019/07/10
13:00
2019/07/10
16:00
Internet
Television
Cache Creek
Equipment maintenance
Pending
CLOSED-SCHEDULED
Ashcroft/Cache Creek
2019/07/10
11:00
2019/07/10
12:00
Internet
Television
Bancroft Lane and Street
Equipment maintenance
Pending
CLOSED
Nakusp
2019/07/10
09:00
2019/07/10
10:24
Internet
Television
Phone
8th Ave, 9th ave, 9A ave, 10th ave, 13th ave, 15th ave, Hwy 23N and Hot Springs rd.
Equipment maintenance
Pending
CLOSED - SCHEDULED
North Shuswap, Pritchard
2019/07/10
00:01
2019/07/10
08:30
Television
TV services in Pritchard and North Shuswap will be unavailable for up to 4 hours during the maintenance window as we upgrade our TV content delivery system. Full news story available here: https://mascon.ca/mascon-tv-content-delivery-upgrade/
Equipment upgrade
Migration complete
CLOSED - SCHEDULED
Sicamous
2019/07/10
00:00
2019/07/10
04:00
Internet
Phone
Internet/phone will go down briefly while we make a minor configuration change. All modems will be rebooted when finished for changes to take effect.

Actual downtime will be 5 mins or less, but the start time may be anywhere between midnight and 4am.
Equipment upgrade
upgrades completed
CLOSED
AirSpeed Wireless
2019/07/09
12:00
2019/07/09
16:00
Internet
R3 site (north shuswap) is down at this time.
Power outage in area
bchydro replaced a pole.
CLOSED-SCHEDULED
Burns Lake
2019/07/09
11:00
2019/07/09
12:00
Internet
All of Burns Lake will experience internet outage during the maintenance window.
Equipment upgrade
Failed, had to revert.
CLOSED
White Lake
2019/07/08
11:29
2019/07/08
13:00
Internet
Television
Phone
All of White Lake will experience a brief outage during the maintenance window as technicians perform required system updates
Equipment maintenance
Maintenance complete
CLOSED
Sicamous
2019/07/08
11:00
2019/07/08
16:00
Television
All of Sicamous digital boxes will change over to new frequency
Equipment maintenance
Completed
CLOSED-SCHEDULED
Fraser Lake
2019/07/07
02:00
2019/07/07
05:15
Internet
Television
Fort Fraser and Fraser Lake.
Power outage in area
Pending
closed
Vanderhoof
2019/07/05
12:30
2019/07/05
16:00
Internet
Television
Phone
Cable down. Affecting all services on Lundin Dr.
Unknown, under investigation
New splice in ground.
CLOSED-DUPLICATE
Vanderhoof
2019/07/03
10:00
2019/07/03
11:00
Internet
Spruce St. and Cruise Dr.
Unknown, under investigation
CLOSED
Vanderhoof
2019/07/03
10:00
2019/07/03
12:08
Internet
Intermittent internet on Spruce St. and Cruise Dr.
Unknown, under investigation
Re-spaced taps, but there is a 10db loss between peds. Further work needed in the near future.
CLOSED
Burns Lake
2019/06/30
02:00
2019/06/30
04:08
Internet
Television
BC Hydro planned outage.
Power outage in area
Pending
CLOSED
North Shuswap
2019/06/28
08:35
2019/06/28
09:45
Internet
Television
Phone
7800 Block of Squilax Anglemont RD, Pine Ave, Gardiner Rd, Airstrip Rd, Bentley Rd, Golf Course Rd,
Unknown, under investigation
Replaced blown power supply
CLOSED
Clearwater
2019/06/21
12:00
2019/06/21
15:00
Internet
Television
All of Clearwater.
Momentary outages due to maintenance at the head end.
Equipment maintenance
Pending
CLOSED
Ashcroft/Cache Creek
2019/06/19
16:00
2019/06/20
16:30
Television
Channel 220 - Local Weather channel has black screen
Unknown, under investigation
Switched wiring
CLOSED
Clearwater
2019/06/19
13:45
2019/06/19
14:00
Internet
Television
Brief interruption to service on Old North Thompson
Unknown, under investigation
Repaired broken line
CLOSED
Chase
2019/06/19
10:45
2019/06/19
11:30
Internet
Television
Phone
Larch St.
Equipment maintenance
Replacing damaged cable.
CLOSED-SCHEDULED
Clearwater
2019/06/19
08:00
2019/06/19
10:20
Internet
Television
Murtle, robson, helmcken, blair place park drive, clearwater vally and village road, wildwood, eden, hydro rd, buck road, archibald, fawn rd, vern ann place
Equipment upgrade
Pending
CLOSED-SCHEDULED
Ashcroft/Cache Creek
2019/06/19
04:00
2019/06/19
08:00
Television
TV services in Ashcroft will be unavailable for up to 2 hours during the maintenance window as we upgrade our TV content delivery system. Full news story available here: https://mascon.ca/mascon-tv-content-delivery-upgrade/
Equipment upgrade
Completed.
CLOSED
Sicamous
2019/06/18
13:25
2019/06/18
13:50
Internet
Television
Phone
Bundus road
Equipment upgrade
Replaced old line extender
CLOSED
Vanderhoof
2019/06/18
11:00
2019/06/18
13:00
Internet
Television
Phone
Nechako Ave
Redekop Ave
Alder Ave
Oak St
Maple St
Ejner St
Equipment maintenance
Upgrade complete.
closed
Clearwater
2019/06/18
09:00
2019/06/18
0934
Internet
wireless customers off russell and Vavenby
Equipment maintenance
breif outage while wireless link noved to new fibre
CLOSED
Chase
2019/06/17
11:00
2019/06/17
12:00
Internet
Television
Phone
VLA road, King road
Equipment upgrade
Replaced old LE/Splitter
CLOSED
Vanderhoof
2019/06/16
08:00
2019/06/16
09:45
Television
Significant TV channel outage in Vanderhoof.
Unknown, under investigation
Power failure at HE
CLOSED
Chase
2019/06/14
14:00
2019/06/14
16:00
Internet
Television
Phone
Larch Street
Unknown, under investigation
Pending
CLOSED
Sicamous
2019/06/14
12:00
2019/06/14
13:00
Internet
Television
Select addresses on Mara West
Unknown, under investigation
Power supply pinched in the door and pulled out of socket
CLOSED
AirSpeed Wireless
2019/06/13
22:30
2019/06/14
13:00
Internet
Phone
Eagle Bay-002-W
Equipment failure
Pending
CLOSED
Little Shuswap, North Shuswap, Sunnybrae
2019/06/13
22:00
2019/06/14
08:50
Internet
Television
Phone
North Shuswap
Unknown, under investigation
UPS failure. Load balancing is now underway
CLOSED-SCHEDULED
Nakusp
2019/06/13
10:00
2019/06/13
10:11
Internet
Television
Phone
9A Ave, Columbia
Equipment maintenance
Pending
CLOSED-SCHEDULED
Fort St James
2019/06/13
06:00
2019/06/13
06:30
Internet
Fort St.James
Equipment upgrade
Pending
CLOSED-SCHEDULED
Nakusp
2019/06/12
09:00
2019/06/12
13:50
Internet
Television
BC Hydro replacing power pole will affect services at:
5-10th Ave NW
Columbia Crescent
Power outage in area
Service restored
CLOSED
Vanderhoof
2019/06/11
09:00
2019/06/11
12:00
Internet
Television
Phone
Silvermill St.
Spruce St.
Cruise Dr.
Equipment upgrade
Upgrade complete
CLOSED
Burns Lake
2019/06/10
11:00
2019/06/10
16:30
Internet
Television
Government Street.
Hwy 16.
Nash Rd.
Murphy Rd.
Miller Rd.
Willowbrook Rd.
Equipment maintenance
Maintenance complete
CLOSED
Sicamous
2019/06/10
06:00
2019/06/10
07:30
Internet
Television
Phone
Multiple units at 1383 Silver Sands.
Unknown, under investigation
Techs reset blown breaker at park powering Mascon equipment
CLOSED-SCHEDULED
Ashcroft/Cache Creek
2019/06/07
13:00
2019/06/07
14:00
Internet
Television
Ashcroft
Equipment upgrade
Circuit upgrades complete.
CLOSED
Ashcroft/Cache Creek
2019/06/06
17:30
2019/06/06
20:00
Internet
Television
Ashcroft, Cache Creek
Unknown, under investigation
Pending
CLOSED - SCHEDULED
Nakusp
2019/06/06
14:00
2019/06/06
14:30
Internet
Television
Phone
All of Nakusp.
Power outage in area
Power restored
CLOSED
Fort St James
2019/06/06
12:00
2019/06/07
12:00
Television
Onscreen guide data missing for all of Fort St James
Unknown, under investigation
Replaced faulty OM1000
CLOSED-SCHEDULED
Little Shuswap
2019/06/06
05:00
2019/06/06
10:50
Internet
Television
Little Shuswap Indian Band, Quaaout, Lee Creek
Equipment upgrade
Pending
CLOSED - SCHEDULED
Burns Lake
2019/06/05
11:00
2019/06/05
16:00
Internet
Television
3rd Ave
Center St
Equipment maintenance
Maintenance complete
CLOSED
Vanderhoof
2019/06/05
10:00
2019/06/05
13:00
Internet
Television
Phone
West side of Columbia St. as well as Lundin.
Unknown, under investigation
Repaired broken U/G cable.
CLOSED
Nakusp
2019/06/05
09:00
2019/06/05
10:00
Internet
Television
Heppner
Equipment maintenance
BLE was added and taps changed to improve levels.
CLOSED - SCHEDULED
Burns Lake
2019/06/05
07:00
2019/06/07
12:00
Television
Channel 218 APTN unavailable
Equipment maintenance
Service restored
CLOSED
Ashcroft/Cache Creek
2019/06/04
12:30
2019/03/04
13:30
Internet
Television
Phone
Bancroft Lane, 5th,6th,7th and 8th street in Ashcroft.
Equipment upgrade
Pending
CLOSED - SCHEDULED
Burns Lake
2019/06/04
11:00
2019/06/04
16:00
Internet
Television
1st Ave
3rd Ave
5th Ave
Ker St
Equipment upgrade
New amplifiers installed
CLOSED
Vanderhoof
2019/06/04
06:00
2019/06/04
08:45
Internet
3rd, 4th, 5th, 6th, 7th
Unknown, under investigation
Pending
CLOSED
Vanderhoof, Burns Lake, Fraser Lake
2019/06/04
06:00
2019/06/04
08:30
Internet
Television
All of Fraser Lake, Fort St James and Vanderhoof
Power outage in area
Power restored
CLOSED
Burns Lake
2019/06/03
09:00
2019/06/03
14:00
Internet
Television
5th St.
8th St.
9th St.
Center St.
Hill St.
Sus Ave.
Tsa Ave.
Chas Ave.
Equipment failure
Replaced faulty equipment
CLOSED
Nakusp
2019/06/03
09:00
2019/06/03
09:30
Internet
Television
Power outage affecting all of Nakusp
Power outage in area
Power restored
CLOSED
AirSpeed Wireless
2019/06/01
19:00
2019/06/02
16:00
Internet
P2-001, tower did not come back up after power outage.
Equipment failure
Replaced Mikrotik
CLOSED
North Shuswap
2019/06/01
08:30
2019/06/01
16:00
Internet
Television
Phone
Squilax-Anglemont Rd.
Airstrip Rd.
Gardiner Rd.
Unknown, under investigation
Faulty power supply at line extender just pass the Marina.
CLOSED
Fort St James
2019/06/01
07:00
2019/06/01
12:00
Internet
Television
All of Ft St. James
Power outage in area
Hydro restored power.
CLOSED
Fraser Lake
2019/06/01
07:00
2019/06/01
12:00
Internet
Television
All of Fraser Lake.
Power outage in area
Hydro restored power.
CLOSED
Vanderhoof
2019/06/01
07:00
2019/06/01
12:00
Internet
Television
Phone
All of Vanderhoof.
Power outage in area
Hydro restored power.
CLOSED
AirSpeed Wireless
2019/05/31
18:00
2019/05/31
19:30
Internet
Customers of Eagle Bay.
Unknown, under investigation
Hydro outage restored.
CLOSED
Sicamous
2019/05/31
13:00
2019/05/31
13:30
Internet
Television
Phone
Eagle Valley Place 925 riverside
Equipment upgrade
Replaced old mainline
CLOSED
AirSpeed Wireless
2019/05/30
10:00
2019/05/30
14:00
Internet
Bothes
Equipment maintenance
Relocated Equipment.
CLOSED
Chase
2019/05/30
10:00
2019/05/31
12:00
Television
Channel 220 Mascon Local Weather
Unknown, under investigation
Service restored
CLOSED
Clearwater
2019/05/30
09:30
2019/05/30
13:00
Internet
Television
Phillips, Ferry, Old North Thompson
Power outage in area
Power restored.
CLOSED
Nakusp
2019/05/29
13:00
2019/05/29
16:40
Internet
All of Nakusp.
Unknown, under investigation
Rebooted CMTS cards.
CLOSED - SCHEDULED
Chase
2019/05/29
04:00
2019/05/29
06:00
Television
TV services in Chase will be unavailable for up to 2 hours during the maintenance window as we upgrade our TV content delivery system. Full news story available here: https://mascon.ca/mascon-tv-content-delivery-upgrade/
Equipment upgrade
Migration complete
CLOSED - SCHEDULED
Clearwater
2019/05/29
01:00
2019/05/29
05:00
Internet
Television
All of Clearwater will experience brief 10 minute outages during the maintenance window as our backhaul provider performs required network software upgrades.
Equipment upgrade
Upgrades complete
CLOSED
Chase
2019/05/28
14:00
2019/05/29
06:00
Television
The following channels are not in service.
Ch. 252 (Fox News)
Ch. 254 (MSNBC)
Ch. 321 (The Fight Network)
Ch. 324 (NBA/Raptors Channel)
Ch. 401 (Disney Channel West)
Ch. 433 (American Heroes)
Equipment failure
Service restored
CLOSED
Clearwater
2019/05/28
10:30
2019/05/28
11:39
Internet
Television
Phillips, Ferry, Old North Thompson
Equipment maintenance
Replaced tap
CLOSED-SCHEDULED
North Shuswap
2019/05/27
12:30
2019/05/27
13:00
Internet
Television
Phone
Meadow Creek Road/Crescent, Desdaro Rd, Tallington Rd, Chasey Rd, Halina Rd
Equipment failure
Faulty equipment replaced
CLOSED
Nakusp
2019/05/27
08:00
2019/05/28
13:00
Internet
Phone
Donnelly's Rd.
Bayview Rd.
Bayles Rd.
Unknown, under investigation
Replaced Transmitters and receivers for Bayview Node.
CLOSED
Clearwater
2019/05/26
15:30
2019/05/26
20:00
Internet
Television
Harby, Roy, Small, Old North Thompson, Dutch Lake, Lakeview, Ridge, Riverview
Unknown, under investigation
Replaced power supply on dutch lake rd.
CLOSED-SCHEDULED
Nakusp
2019/05/23
13:00
2019/05/23
15:00
Internet
Television
The following streets will experience brief outages during the maintenance window:
Columbia Crescent, 9A Ave, 8th Ave
Equipment maintenance
Underground mapping complete
CLOSED
Chase
2019/05/23
10:30
2019/05/24
17:00
Internet
Television
Phone
8 units (at least) at 1214 Okanagan are without service due to cut lines caused by another company. Investigation underway.
Unknown, under investigation
Hydro and drops cut by excavator
CLOSED
Ashcroft/Cache Creek
2019/05/22
10:30
2019/05/22
15:40
Internet
Television
Phone
Hill Street,Cedar Crescent, Cliff Crescent.
Equipment upgrade
Pending
CLOSED
Fraser Lake
2019/05/21
08:00
2019/05/21
11:30
Internet
Park Dr, Simon Fraser Ave, Tunasa Crescent, Taluk Pl, Taluk Crescent, Dahlgren Ave, Doisa St, Stellako Ave, Chilako Crescent, Laird St, Murray St
Equipment failure
Reset overdriven AMP
CLOSED
All Systems
2019/05/17
15:00
2019/05/20
11:30
Television
Television and program guide will be affected due to a major fiber cut outside the San Diego area, affecting most of the west coast. Cable boxes that are working now should continue to work unless they lose power.
Equipment failure
Fibre line repaired
CLOSED
North Shuswap
2019/05/16
16:00
2019/05/16
19:00
Internet
Television
Phone
Customer of 5300 - 5400 Squilax Anglemont Rd.
Unknown, under investigation
Burnt up splitter on the main line.
CLOSED
Chase
2019/05/16
05:00
2019/05/16
9:48
Internet
Television
Arbutus Street, Arbutus Place, Lakeshore Drive, Blue Spruce Way
Unknown, under investigation
Repaired corroded conector
SCHEDULED-CLOSED
Chase, Pritchard
2019/05/15
10:00
2019/05/15
16:00
Internet
Chase, Pritchard
Equipment upgrade
Completed.
CLOSED-SCHEDULED
Burns Lake
2019/05/15
06:00
2019/05/15
06:45
Internet
Burns Lake
Equipment upgrade
New router installed
CLOSED-SCHEDULED
Nakusp
2019/05/15
04:00
2019/05/15
06:30
Television
TV services in Nakusp will be unavailable for up to 3 hours during the maintenance window as we upgrade our TV content delivery system. Full news story available here: https://mascon.ca/mascon-tv-content-delivery-upgrade/
Equipment upgrade
Completed.
CLOSED
Vanderhoof
2019/05/14
14:00
2019/05/14
15:16
Internet
Television
Phone
Nechako Ave.
Redekop Ave.
Alder
Maple
Oak
Ejner
Equipment maintenance
Equipment swap complete.
CLOSED-SCHEDULED
Fraser Lake
2019/05/14
06:00
2019/05/14
06:45
Internet
Fraser Lake
Equipment upgrade
Installed new router.
CLOSED-SCHEDULED
Clearwater
2019/05/14
06:00
2019/05/14
09:00
Internet
Television
old N thompson hwy, Harby rd& pl, Dutch lake road riverview cres, ridge dr

will affect wells gray inn , dutch lake motel, jasper way inn and dutch lake rv & campground
Equipment upgrade
Upgrade complete.
CLOSED
Fort St James
2019/05/11
04:00
2019/05/11
07:41
Internet
Television
Scheduled Power Outage for all of Fort St.James
Power outage in area
Pending
CLOSED
Ashcroft/Cache Creek
2019/05/08
11:00
2019/05/08
16:30
Internet
Television
Phone
Cliff, Vista
Equipment upgrade
Taps upgraded and repaired broken cable section
SCHEDULED-CLOSED
Chase
2019/05/08
10:00
2019/05/08
11:00
Internet
Phone
Conducting transport circuit upgrades. Service will be down briefly when we switch things over.
Equipment upgrade
rescheduling.
closed
Clearwater
2019/05/07
14:00
2019/05/07
15:00
Internet
Television
old north thompson , ferry road
Equipment upgrade
replaced Maggie amp with GI
CLOSED
Clearwater
2019/05/07
12:00
2019/05/07
12:35
Internet
Television
312 to 318 Old North Thompson
Unknown, under investigation
Damage to conduit caused split cable. Repaired.
CLOSED - SCHEDLED
Nakusp
2019/05/07
06:00
2019/05/07
06:40
Internet
All of Nakusp will experience a brief Internet outage during the maintenance window.
Equipment maintenance
Uplink QOS tests complete
CLOSED
Nakusp
2019/05/06
13:30
2019/05/06
16:00
Internet
Television
Columbia Crescent
Equipment maintenance
Cable repaired.
CLOSED
Vanderhoof
2019/05/06
08:00
2019/05/05
12:00
Internet
Intermittent internet affecting the following areas:
McDonald
Markay
Derksen
Ens Rd.
Grant Frontage Rd
Speedway
Unknown, under investigation
Corroded Line extender. Repaired.
CLOSED
Barriere
2019/05/05
09:30
2019/05/06
17:00
Internet
Following locations are experiencing intermittent internet:
Barkley Rd.
Airfield Rd.
Barriere Town Rd.
Carlstrom Rd.
Haigh Rd.
Bannister
Unknown, under investigation
Possible cmts card
CLOSED-SCHEDULED
Nakusp
2019/05/05
07:00
2019/05/05
19:40
Internet
Television
BC Hydro planned power outage affecting all of Nakusp
Power outage in area
Power restored
CLOSED-SCHEDULED
Clearwater
2019/05/01
14:00
2019/05/01
1450
Internet
Television
old north thompson, gaggin, foote kidd hern temporary outages changing taps
Equipment upgrade
Replaced old tap.
CLOSED
Nakusp
2019/05/01
13:00
2019/05/01
13:39
Internet
Television
Phone
300 block of 7th and 8th ave.
Unknown, under investigation
Replaced old Starlie line extender with new BLE.
CLOSED
Burns Lake
2019/05/01
10:00
2019/05/01
16:30
Internet
Television
The following locations will experience intermittent service due to maintenance.

Kerr St.
Carroll St.
Pioneer Way.
Flogum St.
Saunders Dr.
Gerow St.
Bennett St.


Equipment maintenance
Swapped 3 amplifiers.
CLOSED
North Shuswap
2019/04/29
12:20
2019/04/29
15:00
Internet
Phone
Customers in following areas will experience short outages during the maintenance window:
5500-7000 Block Squilax Anglemont Rd
Ross Creek Flats
Casabella
Easy St
Equipment maintenance
Investigating noise on system
CLOSED
AirSpeed Wireless
2019/04/29
11:59
2019/04/29
12:28
Internet
Eagle Bay wireless subscribers will experience short 5 minute internet outage during maintenance window
Equipment maintenance
Replaced faulty power supply
CLOSED
Vanderhoof
2019/04/29
09:00
2019/04/29
14:00
Internet
Television
Phone
Riverview Dr.
Speedway Rd.
Equipment maintenance
Swap out old faulty amplifiers with new Motorolas
CLOSED
Tobiano
2019/04/29
06:00
2019/04/29
19:30
Television
The following channels are offline:
Ch 218 APTN
Ch 327 NFL Network
Ch 523 Super Channel GINX
Ch 524 Super Channel Vault
Equipment failure
Rebooted equipment
CLOSED
Vanderhoof
2019/04/26
09:00
2019/04/26
12:00
Internet
Television
Phone
Markay Drive.
Derksen Road.
Smedley Road.
Stark Road.
Equipment maintenance
Swapped out equipment.
CLOSED
AirSpeed Wireless
2019/04/26
06:00
2019/04/26
10:00
Internet
Customer of Eagle Bay 002.
Unknown, under investigation
Rebooted router board.
Closed - SCHEDULED
Clearwater
2019/04/25
11:00
2019/04/25
15:11
Internet
Television
old north Thompson, foote and gaggin will have brief outages
Equipment upgrade
Replaced old 550 MHZ taps
CLOSED
Vanderhoof
2019/04/24
12:00
2019/04/24
14:05
Internet
Television
Loop, Avon, Abby, Bublitz, Erickson, Voth, Old Loop, Sinkut View, Mountainview, Mill
Unknown, under investigation
Failed old GI line extender mod, replaced with new Arris BLE.
CLOSED-SCHEDULED
Nakusp
2019/04/24
06:00
2019/04/24
08:00
Internet
All of Nakusp will experience brief Internet outage during the maintenance window
Equipment upgrade
Upgraded network circuit to 10G.
CLOSED
Silver Creek
2019/04/24
01:00
2019/04/24
10:00
Television
Channels 200-227, plus 800-857, 900-941
Unknown, under investigation
Service restored to Starter Package
CLOSED - SCHEDULED
Silver Creek
2019/04/24
00:00
2019/04/24
01:00
Television
TV services in Silvercreek will be unavailable for up to 3 hours during the maintenance window as we upgrade our TV content delivery system. Full news story available here: https://mascon.ca/mascon-tv-content-delivery-upgrade/
Equipment upgrade
System upgrades complete
CLOSED
Chase, Little Shuswap, North Shuswap, Pritchard, Sicamous, Silver Creek
2019/04/23
07:00
2019/04/24
16:00
Television
The following channels are showing One Moment Please
Ch 413 Movietime
Ch 421 FX Canada
Ch 521 Super Channel Fuse
Unknown, under investigation
Arris corrected map change
CLOSED - SCHEDULED
Chase
2019/04/23
06:00
2019/04/23
10:00
Internet
Television
Phone
All of Chase ,short intermittent outages
Equipment upgrade
Network maintenance complete
CLOSED
All Systems
2019/04/23
06:00
2019/04/24
05:30
Television
Channel 324 NBA Raptors is unavailable
Unknown, under investigation
Issue with network provider
CLOSED
Vanderhoof
2019/04/22
15:15
2019/04/22
18:20
Internet
Television
Phone
Power outages in the area affecting multiple users. BC Hydro is aware of the situation
Power outage in area
Power restored
CLOSED
North Shuswap
2019/04/22
11:00
2019/04/22
11:30
Internet
Television
Phone
5300-5400 block Squilax-Anglemont road
Equipment maintenance
Installedmainline splitter for Celista RV park
CLOSED
Vanderhoof
2019/04/18
11:00
2019/04/18
12:00
Internet
Television
Phone
Macdonald Rd.
Equipment maintenance
Upgraded amplifier.
CLOSED
Vanderhoof
2019/04/17
14:30
2019/04/17
16:45
Internet
Television
1300-1500 block of Aspen Dr.
Unknown, under investigation
Pending
CLOSED - SCHEDULED
Nakusp
2019/04/17
14:00
2019/04/17
14:25
Internet
Television
Phone
Guideon Rd and 714 Billings Rd
Equipment maintenance
Maintenance complete, amp replaced
CLOSED
Vanderhoof
2019/04/17
12:30
2019/04/17
13:00
Internet
Television
Phone
Riverview Drive
Equipment maintenance
Swapped faulty equipment.
CLOSED - SCHEDULED
Ashcroft/Cache Creek
2019/04/17
10:00
2019/04/17
13:30
Internet
Television
Cliff Crescent, Vista Place, Cozy Rd, Rattlesnake Rd
Equipment upgrade
Upgrades complete
CLOSED
Nakusp
2019/04/17
09:00
2019/04/17
15:33
Internet
Television
Phone
Alexander rd., Upper Brouse Rd., Hwy 6 S, Brouse Loop Rd and Gensick Rd
Equipment maintenance
Pending
CLOSED - SCHEDULED
North Shuswap
2019/04/17
01:00
2019/04/17
05:00
Internet
Phone
Little Shuswap, Celista, Magna Bay, Eagle Bay, Scotch Creek, Lee Creek, Anglemont, St Ives and the following wireless towers R3, Balmoral, Adams Hill
Equipment upgrade
Upstream provider network upgrades complete
CLOSED
Pritchard
2019/04/16
12:20
2019/04/16
13:00
Internet
Television
Phone
Gore road
Equipment upgrade
Replaced faulty tap
CLOSED - SCHEDULED
Vanderhoof
2019/04/16
09:30
2019/04/16
10:30
Internet
Television
5th E, 6th E, 7th E, Ryley
Equipment maintenance
Maintenance complete
CLOSED-SCHEDULED
Vanderhoof
2019/04/16
09:30
2019/04/16
14:30
Internet
Television
McDonald, Markay, Derksen, Aspen, Stark, Dushop, Smedley, Ens, Grants Frontage
Equipment maintenance
Replaced loose and damaged U/G line extenders.
CLOSED
Sunnybrae, White Lake, AirSpeed Wireless
2019/04/16
08:00
2019/04/17
12:00
Phone
Salmon arm telephone customers are unable to make long distance calls at this time.
Unknown, under investigation
Long distance service restored
CLOSED
Clearwater
2019/04/16
01:00
2019/04/16
09:00
Internet
Wireless service from Vavenby Tower
Unknown, under investigation
Recycled power to Mikrotik and service restored
CLOSED
Vanderhoof
2019/04/15
11:30
2019/04/15
12:15
Internet
Television
Markay Drive
Equipment maintenance
Swapped faulty 750
CLOSED
Pritchard
2019/04/15
11:15
2019/04/15
15:00
Internet
Television
Phone
Gerella road, Bostock crescent, Riverview place
Equipment upgrade
Replaced equipment
CLOSED
Sicamous
2019/04/13
06:00
2019/04/13
07:00
Internet
Trunk East, Trunk West and Distribution West fibre nodes.
Equipment maintenance
Clear cable restored the card and packet loss is normal
CLOSED
Vanderhoof
2019/04/13
00:00
2019/04/13
02:00
Internet
Television
Aspen, Derksen, Markay, McDonald, Stark, Smedley, Dushop, Grants Frontage
Equipment maintenance
Swapped the laser in the headend and got levels back to normal at the node.
CLOSED
Pritchard
2019/04/12
12:45
2019/04/12
13:10
Internet
Television
Phone
Gerella road, Bostock crescent, Riverview place
Equipment upgrade
Replaced old LE
CLOSED
Vanderhoof
2019/04/12
11:30
2019/04/12
16:00
Internet
Television
TV and Internet will be intermittent while techs replace damaged taps
1600 - 200 Block of Markay
Smedley Road
Stark Drive
Equipment maintenance
Taps replaced
CLOSED
Sicamous
2019/04/11
10:00
2019/04/11
12:00
Internet
Television
Rauma, TCH, Tunney, Payne, Solsqua, Amy, Hwy 1 Frontage, Sherlock, Boutwell, Whitehead, Amhurst, Martinson, Conn, Green
Power outage in area
Outage Restored
CLOSED
Pritchard
2019/04/10
12:00
2019/04/10
14:00
Internet
Phone
Gore, Anker, Riverview,River road,Foort,Decamillis,Grella,Bostock
Equipment maintenance
Replaced suse t LE and tightend various siezing screws in equipment
CLOSED-SCHEDULED
Ashcroft/Cache Creek
2019/04/10
09:30
2019/04/10
15:00
Internet
Television
Pine, Battel,Pears Place, Caribou, Cedar, Hill
Equipment maintenance
3 old amps replaced and taps, and one re-splice
CLOSED
Nakusp
2019/04/10
09:00
2019/04/10
16:00
Internet
Television
Phone
Affecting addresses greater than and including 740 Hwy 6 S as well as Brouse loop Rd.
Equipment maintenance
Maintenance complete
CLOSED - SCHEDULED
Sunnybrae, White Lake
2019/04/10
00:00
2019/04/10
02:30
Television
TV services in Sunnybrae and White Lake will be unavailable for up to 3 hours during the maintenance window as we upgrade our TV content delivery system. Full news story available here: https://mascon.ca/mascon-tv-content-delivery-upgrade/
Equipment upgrade
Upgrade completed
CLOSED
Sicamous
2019/04/09
14:30
2019/04/09
17:13
Internet
Wolfe,Montcalm,Graham Road
Unknown, under investigation
Rebooted Transmitter
CLOSED-SCHEDULED
Silver Creek
2019/04/09
05:00
2019/04/09
07:00
Internet
Phone
Conducting Transport link upgrades in head-end. Service may be down or intermittence during this time.
Equipment upgrade
Upgrades complete.
CLOSED-SCHEDULED
White Lake
2019/04/08
06:00
2019/04/08
16:00
Internet
Television
Phone
All of White Lake
Equipment upgrade
WhiteLake now being fed by Fibre backhaul
CLOSED-SCHEDULED
Nakusp
2019/04/04
09:00
2019/04/04
17:00
Internet
Television
Phone
Brouse, Upper Browse, Newbrand, Henke, Hwy 6, Brouse Loop, Cotswald, Alexander, Gensick
Equipment maintenance
Seasonal maintenance
CLOSED
AirSpeed Wireless
2019/04/04
02:00
2019/04/04
12:00
Internet
Phone
The Enderby 900mhz site is down at this time.
Unknown, under investigation
Dead Power supply swapped.
CLOSED
Ashcroft/Cache Creek
2019/04/03
09:45
2019/04/03
10:30
Internet
Television
Phone
Quartz and Valley View
Equipment maintenance
Pending
CLOSED
Nakusp
2019/04/03
09:00
2019/04/03
12:33
Internet
Television
Phone
Bartley Rd, Beech
Equipment upgrade
Upgraded amplifiers
CLOSED
Chase
2019/04/01
13:10
2019/04/01
13:25
Internet
Television
Phone
VLA road, King road
Equipment upgrade
Replaced old tap
CLOSED
Vanderhoof
2019/04/01
10:30
2019/04/01
12:45
Internet
Television
Nechako Ave, Redekop, William, Oak, Ejner, Maple and Alder Streets
Unknown, under investigation
Power supply failed and Amplifier was burnt out.
CLOSED-SCHEDULED
Chase
2019/03/28
10:30
2019/03/28
12:30
Internet
Television
Phone
Village Rd. Chief Jules.
Equipment maintenance
Replaced line extender at corner of Hillcrest and Village
CLOSED
Chase
2019/03/27
13:15
2019/03/27
15:00
Internet
Television
Coburn, Paquette, Cedar, Cemetary Rd.
Unknown, under investigation
Replaced corroded connector
CLOSED - SCHEDULED
Nakusp
2019/03/27
10:00
2019/03/27
16:00
Internet
Television
Crescent Bay, Billings Road, Bartley Road
Equipment maintenance
Maintenance completed
CLOSED - SCHEDULED
Ashcroft/Cache Creek
2019/03/27
09:00
2019/03/26
16:00
Internet
Television
Elm, Harper Mills, Rattlesnake, Cozy
Equipment upgrade
Equipment upgrades completed
CLOSED
Vanderhoof
2019/03/26
13:00
2019/03/26
16:53
Internet
Television
Phone
Aspen,McDonald,Ens,Derksen,
Smedley,Grants Frontage,Stark and Dushop Rds.
Unknown, under investigation
Pending
CLOSED - SCHEDULED
Barriere
2019/03/26
12:00
2019/03/26
15:30
Internet
Television
Oriole road, 300 block robin
Equipment maintenance
Replaced noisy amp robin drive
CLOSED
AirSpeed Wireless
2019/03/26
05:50
2019/03/26
09:30
Internet
Notch Hill
Unknown, under investigation
Rebooted Access Point
CLOSED
Burns Lake
2019/03/25
10:30
2019/03/25
16:00
Internet
Television
5th
Equipment maintenance
Swapped out old/defective Magnavox amplifier with new Motorola BLE's.
CLOSED
Burns Lake
2019/03/23
15:45
2019/03/23
19:00
Internet
Television
Hill, First, parts of Hwy 16
Equipment Failure
Replaced Equipment
CLOSED
Little Shuswap
2019/03/22
13:20
2019/03/22
14:30
Internet
Television
Little Shuswap
Power outage in area
Power has been restored.
CLOSED
Vanderhoof
2019/03/22
11:45
2019/03/22
14:30
Internet
Television
Phone
MacDonald, Ens, Grants Frontage
Equipment maintenance
Swapped amp and reset levels.
CLOSED
Fort St James
2019/03/21
06:00
2019/03/21
7:30
Internet
Television
Phone
2nd,3rd,4th,5th ave Greenview, sunset,eagle,Pineridge,Kwah,Middle,Sampson,Lower,Necoslie,Goetjen,Garvie,Roberts,Motiuk
Equipment upgrade
Upgrade complete
CLOSED-SCHEDULED
Ashcroft/Cache Creek
2019/03/19
15:45
2019/03/19
16:30
Internet
Television
Ash, Copper, Hill, Birch
Equipment upgrade
Amp and splitter upgrade
CLOSED
White Lake
2019/03/19
14:20
2019/03/19
15:15
Internet
Television
Phone
3544+ on White Lake Road
Unknown, under investigation
Replaced PNE on motherboard.
CLOSED
AirSpeed Wireless
2019/03/18
14:05
2019/03/18
15:00
Internet
Spall
Power outage in area
Power restored
CLOSED
Chase
2019/03/17
15:00
2019/03/17
18:00
Internet
Television
Phone
1899 Little Shuswap Lake Rd West.
1877 Little Shuswap Lake Rd West.
1886 Little Shuswap Lake Rd.
Unknown, under investigation
unresolved
CLOSED-SCHEDULED
Burns Lake
2019/03/15
12:00
2019/03/15
13:40
Internet
Television
Center St.
Murphy Road
Hwy 16 Trailer Park
Equipment maintenance
Magnavox + 2way & tap on Center St replaced, Magnavox amp at start of 5th Ave swapped.
CLOSED
Burns Lake
2019/03/14
12:00
2019/03/14
13:50
Internet
Television
Beatty Rd,Eckland
Drive, Willowbrook Drive.
Unknown, under investigation
Replaced Magnavox mini bridger on highway, set levels down to Willowbrook, replaced old 750 amp with new Motorla and set levels
closed
Barriere
2019/03/14
10:30
2019/03/14
14:00
Internet
Television
foote and Gagin rd's
Equipment upgrade
rlace LE and old taps
CLOSED
Ashcroft/Cache Creek
2019/03/14
08:30
2019/03/14
16:15
Internet
Television
Hollis Rd.
Equipment upgrade
New amp and replaced corroded main line 2-way
CLOSED
Ashcroft/Cache Creek
2019/03/13
10:00
2019/03/13
15:30
Internet
Television
Mesa Vista Rd, Vista Heights, Hollis Rd
Equipment upgrade
Equipment upgrades
CLOSED-SCHEDULED
Sunnybrae
2019/03/13
05:30
2019/03/13
06:00
Internet
Sunnybrae
Equipment upgrade
Upgrades Complete
CLOSED
Burns Lake
2019/03/12
14:00
2019/03/12
14:45
Internet
Television
1st Ave, Hill, Carrol
Equipment maintenance
Replacing 2 way splitter and tap that has corrosion
CLOSED-SCHEDULED
Burns Lake
2019/03/12
13:00
2019/03/12
13:20
Internet
Television
7th Ave, 6th Ave and Center St
Equipment maintenance
Replaced faulty Mini-Bridger and updated line connectors.
CLOSED-SCHEDULED
Chase
2019/03/12
07:00
2019/03/12
09:00
Internet
Television
Phone
Waterfront Lane
Chief Jules Dr.
Centre Rd.
Lakeview Rd.
Mountainview Rd.
Village Rd.
Hillcrest Rd.
Equipment upgrade
Node upgraded
CLOSED-SCHEDULED
Chase
2019/03/12
07:00
2019/03/12
13:00
Internet
Television
Phone
Hillside.
Equipment upgrade
Completed Hillside rebuild
CLOSED
Sicamous
2019/03/11
14:20
2019/03/11
14:40
Internet
Television
Phone
Finlayson, Shuswap, Silver Sands, Paradise
Unknown, under investigation
Problem resolved itself
CLOSED
Fort St James
2019/03/11
11:30
2019/03/11
14:10
Internet
Television
Phone
Seventh
Heathmont
Ogden
Elm
Stuart
Douglas
Second
Grove
Ash
Bay Lane
Connelly
Dogwood
Fir
Unknown, under investigation
Both CMTS card segments were affected.
CLOSED
Vanderhoof
2019/03/11
09:00
2019/03/11
12:00
Internet
Television
Phone
Kenney Dam, Nechako Ave, 4th Street, 5th Street, 6th Street, 7th Street, Silvermill Ave, Poplar Ave, Spruce Ave, Cruise Drive, Redekop Ave, Alder Ave, Oak Ave, Maple St.
Equipment maintenance
Swapped out some old 2 and 3 way Lindsay Mainline Splitters.
CLOSED
Sicamous
2019/03/08
09:44
2019/03/08
12:00
Internet
Television
Phone
Intermittent services on Coach, Foland, Flury and Mara West
Equipment maintenance
Replaced faulty connector.
CLOSED
Burns Lake
2019/03/07
12:00
2019/03/07
13:00
Internet
Television
Phone
9th Ave, 375 8th Ave apartments.
Equipment maintenance
Replaced faulty line extender.
CLOSED-SCHEDULED
Ashcroft/Cache Creek
2019/03/06
11:30
2019/03/06
12:20
Internet
Television
Cedar Cr, Cariboo Cr, Elm St, Hill St
Equipment maintenance
Replaced faulty line splitter
CLOSED-SCHEDULED
Vanderhoof
2019/03/05
06:00
2019/03/05
08:30
Internet
Television
Riverview Dr, Peach Ln, Sandy Beach Rd, View St, Gracey St, Creasy Ave, Rainbow Ave, Recreation Ave, Victoria St E, Osprey Dr, Stewart St SE
Equipment maintenance
Replaced faulty bridger, splitter and amp
CLOSED
AirSpeed Wireless
2019/02/28
21:00
2019/03/01
09:20
Internet
Kennedy Tower, Orica, Baywest
Unknown, under investigation
Failed UPS
CLOSED
Vanderhoof
2019/02/28
15:30
2019/02/28
20:11
Television
Pixelization on Channel 242 (BC1 HD) .
Unknown, under investigation
Upstream provider resolved feed issue
CLOSED
Sicamous
2019/02/28
11:10
2019/02/28
11:20
Internet
Television
Phone
1002 Riverside avenue all units
Equipment maintenance
Replaced tap
CLOSED
All Systems
2019/02/27
16:00
2019/02/27
19:45
Television
Pixelation on the following channels:
201 - Global Vancouver
202 - CBC Vancouver
204 - CTV Vancouver
206 - ABC Seattle
207 - NBC Seattle
208 - CBS Seattle
209 FOX Seattle
Unknown, under investigation
Broadcaster is working to resolve issue
CLOSED
Vanderhoof
2019/02/27
14:40
2019/02/27
15:15
Internet
Television
Victoria, Sandy Beach, Creasy, Gracey, Rainbow, Connaught, Riverview, Columbia
Unknown, under investigation
Replaced failed tap.
CLOSED-SCHEDULED
Ashcroft/Cache Creek
2019/02/27
14:00
2019/02/27
14:35
Internet
Television
Phone
Hill St, Birch Cres
Equipment upgrade
New service tap installed
CLOSED
Vanderhoof
2019/02/27
09:15
2019/02/27
10:37
Internet
Television
Creasy Ave, Connaught St, Rainbow Ave and Gracey Lane
Equipment maintenance
Swapped out old defective Maganavox mini bridger. Replaced 3 way splitter that had very loose connectors.
CLOSED- SCHEDULED
Burns Lake
2019/02/26
10:30
2019/02/26
14:30
Internet
Television
8th Ave, 9th Ave, Carroll St, A Turner Dr, Centre St
Equipment maintenance
Replacing faulty line extender
CLOSED
White Lake
2019/02/26
10:15
2019/02/26
10:30
Internet
Television
Wilhoe and Ferry Rd. TELUS moving a telephone pole
Equipment maintenance
Pole moved
CLOSED
Barriere
2019/02/25
14:15
2019/02/25
14:28
Internet
Television
Phone
Saul Rd.
Equipment maintenance
Replaced Tap.
CLOSED-SCHEDULED
Burns Lake
2019/02/25
11:30
2019/02/25
12:00
Internet
Television
Phone
Duncan Dr, Upper Lorne St, Babine Crs, Lorne St, Centre St
Equipment maintenance
Replaced faulty line extender
CLOSED- SCHEDULED
Barriere
2019/02/22
12:31
2019/02/22
15:30
Internet
Television
Barkley, Airfield, Saul, Calrstrom
Equipment upgrade
Upgrade old taps and connectors
CLOSED
Fort St James
2019/02/22
07:00
2019/02/22
12:00
Internet
Television
Intermittent TV and Internet issue affecting the following streets:
Dogwood, Carnell, Elm, Birch and Ash.
Equipment failure
Faulty equipment replaced
CLOSED
Burns Lake
2019/02/21
16:00
2019/02/22
11:56
Television
The following channels are currently offline:
210 - PBS Seattle
205 - CKPG
811 - CBC Radio One AM
812 -CFMI FM Radio
816 - CBC Radio Two FM
813 - CFOX FM Radio
815 - CKNW AM Radio
818 - CKLG FM Radio
821 - CHQM FM Radio
823 - CJJR FM Radio
Equipment failure
Fixed low SNR on satellite
CLOSED
Chase
2019/02/21
09:40
2019/02/21
11:20
Internet
Television
Phone
161 Shuswap
Equipment maintenance
Corroded tap and splitter replaced in tub. Levels Good.
CLOSED-SCHEDULED
Chase
2019/02/21
06:00
2019/02/21
07:06
Internet
Television
Phone
The following streets will experience a short outage within the maintenance window:
Willow St, Birch St, Aspen Dr, Pine St, Larch, Juniper, 3rd Ave, 4th Ave, 5th Ave, Hysop, Shuswap Ave, Alymer Rd, VLA Rd, King Rd, Drakes Landing, Bell St, Maple St, Cedar St, Cottonwood, Shepard, Elm, Leighton Pl/Dr, Ash and Brooke Dr
Equipment maintenance
Node relocation complete
CLOSED
Chase
2019/02/20
13:30
2019/02/20
13:40
Internet
Television
Phone
Chief Jules drive
Equipment maintenance
Replaced faulty Line Extender
CLOSED-SCHEDULED
Nakusp
2019/02/20
09:30
2019/02/20
13:50
Internet
Television
Phone
Hwy 23 and 15th ave.
Equipment maintenance
Maintenance complete
CLOSED-SCHEDULED
Ashcroft/Cache Creek
2019/02/20
09:30
2019/02/20
11:10
Internet
Television
Phone
#1500 Government street apartment building and #650 Hwy 97C
Equipment upgrade
Amplifier upgrade completed
CLOSED
Fort St James
2019/02/20
08:00
2019/02/20
15:40
Internet
All of Fort St.James
Unknown, under investigation
Upstream provider corrected equipment issue
CLOSED-SCHEDULED
Nakusp
2019/02/20
06:00
2019/02/20
07:30
Internet
Phone
All of Nakusp will experience brief 5 minute outage during the maintenance window
Equipment maintenance
Line card maintenance completed
CLOSED-SCHEDULED
Vanderhoof
2019/02/20
06:00
2019/02/20
06:50
Internet
Phone
Church, Louvain, Omineca, Loop, Northside, Hospital, Vanderview, Lebler, Hamilton, Reid, Marrow, Hawes, Seyforth, Hargreaves, Ensphar, Sackner, Mill, Martens, Mountain view, old Loop, Sinkut View, Smith, Voth, Erickson, Industrial, Bublitz, Mckee, Robb, Abby, Avon
Equipment maintenance
Adjusted upstream levels on Vanderhoof loop segment
CLOSED-SCHEDULED
All Systems
2019/02/20
05:00
2019/02/20
05:30
Internet
Phone
Conducting Fiber backhaul upgrade. All internet services for all service areas will go down briefly while we move the connections over.
Equipment upgrade
Complete.
SCHE DULED
Barriere
2019/02/19
23:00
2019/02/20
06:00
Internet
Phone
All of Barriere may experience outages for periods of up to 5 minutes at any time during the maintenance window
Equipment maintenance
Upstream provider performing network maintenance
CLOSED SCHEDULED
Barriere
2019/02/19
13:00
2019/02/19
1430
Internet
Television
Salle rd
Equipment upgrade
Upgrade old taps
closed
Barriere
2019/02/19
10:00
2019/02/19
11:00
Internet
Television
Carlstrom , Airfield
Equipment upgrade
tap upgrades
CLOSED
Vanderhoof
2019/02/19
09:00
2019/02/19
13:00
Internet
Television
Phone
Loop Road, Church Ave, Lampitt Ave, Douglas Ave, Lundin St, Silversmith Ave and Columbia St
Equipment upgrade
Changed faulty splitter and amplifier
CLOSED-SCHEDULED
Vanderhoof
2019/02/19
05:00
2019/02/19
06:00
Internet
Phone
Church, Louvain, Omineca, Loop, Northside, Hospital, Vanderview, Lebler, Hamilton, Reid, Marrow, Hawes, Seyforth, Hargreaves, Ensphar, Sackner, Mill, Martens, Mountain view, old Loop, Sinkut View, Smith, Voth, Erickson, Industrial, Bublitz, Mckee, Robb, Abby, Avon
Equipment maintenance
Replaced equipment and reset levels
CLOSED
Ashcroft/Cache Creek
2019/02/18
14:00
2019/02/18
16:00
Internet
Phone
Tingley, Government, Elm, Pine, Battel, Ranch, Pears, Ash, Brunswick, Riverside, Western, Old Cariboo, CNR right of way, Cozy and Rattlesnake streets may experience short internet outages during the maintenance window as technician investigates noise
Equipment maintenance
Investigating noise on North Ashcroft segment
CLOSED
Ashcroft/Cache Creek
2019/02/18
12:30
2019/02/18
14:10
Internet
Television
Phone
Tingley St
Equipment upgrade
Whole tap run replaced.
CLOSED
Chase
2019/02/16
16:00
2019/02/16
23:59
Internet
Television
Alymer, VLA, Drakes Landing, King. Bird contacting Hydro wires is causing interruption in our equipment in this area. BC Hydro is making repairs.
Power outage in area
Bird contacting Hydro wires is causing interruption in our equipment in this area. BC Hydro is making repairs.
CLOSED
Ashcroft/Cache Creek
2019/02/15
13:15
2019/02/15
16:00
Internet
Television
Phone
Tingley Street
Equipment upgrade
Equipment replaced
CLOSED
Little Shuswap, North Shuswap
2019/02/15
11:00
2019/02/15
2:20
Television
All of Little Shuswap and North Shuswap
Equipment upgrade
Replaced tap in head end
CLOSED-SCHEDULED
North Shuswap
2019/02/15
04:30
2019/02/15
06:00
Internet
Television
Phone
Upgrading our FTTH customers to the new provisioning system. actual downtime should be minimal.
Equipment upgrade
Completed.
CLOSED
Chase
2019/02/14
9:20
2019/02/14
10:00
Internet
Television
Phone
Village road, Hillcrest road, Lakeview road, Mountain view road, Waterfront lane, Chief Jule drive,
Equipment failure
Fixed receiver
CLOSED
Ashcroft/Cache Creek
2019/02/14
11:30
2019/02/14
12:50
Internet
Television
Phone
Elm Street, Hill, Cedar and Cariboo Cres.
Equipment maintenance
Replaced old tap.
CLOSED-SCHEDULED
Ashcroft/Cache Creek
2019/02/13
12:30
2019/02/13
15:40
Internet
Television
Phone
Cumming and Woodburn
Equipment upgrade
Old 2 way was swapped as well as old amp
CLOSED
Sicamous
2019/02/13
11:00
2019/02/13
11:30
Internet
Mann Rd, Stoneridge, Bayview, Sunset
Equipment failure
Replaced faulty reverse combiner in node.
CLOSED
Barriere
2019/02/13
09:00
2019/02/13
10:30
Internet
Television
Salle rd
Equipment maintenance
Replaced tap
CLOSED-SCHEDULED
Nakusp
2019/02/13
06:00
2019/02/13
06:15
Internet
Phone
All of Nakusp
Equipment maintenance
Replaced failed router card, customer service was not impacted
CLOSED-SCHEDULED
North Shuswap
2019/02/12
11:00
2019/02/12
11:30
Internet
Television
Phone
Tallington road, Disdero road
Equipment maintenance
Replaced corroded splitter
CLOSED-SCHEDULED
North Shuswap
2019/02/12
07:00
2019/02/12
09:00
Internet
Television
Phone
6800-7000 block Squilax-Anglemont road, Ross road, Ross Creek Flats road W, Easy Street, Andres road, Casabello road.
Equipment maintenance
Replaced equipment
CLOSED
Chase
2019/02/12
07:00
2019/02/12
11:00
Internet
Lakeview Road, Mountain view Road, Center Road, Waterfront lane, Hillcrest Road. Chief Jules Way.
Unknown, under investigation
Issue resolved itself before tech got there.
CLOSED
Sicamous
2019/02/11
10:00
2019/02/11
20:30
Internet
Mann Road.
Everyone on the 100 block.
Unknown, under investigation
Replaced faulty equipment.
CLOSED
AirSpeed Wireless
2019/02/10
08:00
2019/02/11
13:00
Internet
AirSpeed Customers affected in Notch Hill
Fault in equipment, under investigation
Pending
CLOSED
AirSpeed Wireless
2019/02/09
10:00
2019/02/09
19:00
Internet
Notch Hill
Equipment failure
Replaced power supply.
CLOSED
Burns Lake
2019/02/08
14:00
2019/02/11
11:30
Television
The following channels are offline:
Golf HD
Sportsnet 360
AMC HD
History HD
WGN HD
A&E HD
TLC HD
CNN HD
Equipment failure
Hardware reconfigured
CLOSED
Nakusp
2019/02/07
17:00
2019/02/07
18:00
Television
Customers on Canyon Court are experiencing pixelization on multiple channels.
Unknown, under investigation
Replaced faulty line extender.
CLOSED
All Systems
2019/02/07
15:00
2019/02/07
18:00
Television
Fox News Channel (channel 252), is experiencing intermittent picture.
Unknown, under investigation
Issue with the Upstream provider.
CLOSED
Vanderhoof
2019/02/07
09:50
2019/02/07
10:50
Internet
Television
Victoria, Riverview, Sandy Beach
Equipment maintenance
Swapped out 2-way splitter and corroded tap.
CLOSED-SCHEDULED
North Shuswap
2019/02/07
04:30
2019/02/07
06:00
Internet
Television
Phone
Fiber to the home customers in the North shuswap area will experience a short service disruption while we move over to the new provisioning system. Actual downtime should be minimal.
Equipment upgrade
Ran into problems. Had to revert back.
closed
Barriere
2019/02/06
14:31
2019/02/06
15:10
Internet
Television
oriole road
Equipment upgrade
outage complet replace bad tap
CLOSED-SCHEDULED
Nakusp
2019/02/06
09:00
2019/02/06
09:45
Internet
Television
Phone
Columbia Crescent, 8th ave, 9th ave and 9A ave.
Equipment maintenance
Replaced old line extender
CLOSED-SCHEDULED
Vanderhoof
2019/02/06
08:30
2019/02/06
10:22
Internet
Television
Phone
Alder Rd, Oak Rd, Maple Rd, Nachako Rd
Equipment maintenance
Replaced old power supply with new 90 volt unit. Continuing to wire in UPS units, but that does not affect service.
CLOSED
Chase
2019/02/06
06:00
2019/02/06
11:00
Internet
Television
Phone
Hysop Road
Unknown, under investigation
Adjusted LE levels
CLOSED-SCHEDULED-
Little Shuswap
2019/02/06
04:30
2019/02/06
06:00
Internet
Television
Phone
Fiber to the home customers in the Little Shuswap/lee creek area will experience a short service disruption while we move over to the new provisioning system. Actual downtime should be minimal.
Equipment upgrade
Completed
CLOSED
Chase
2019/02/05
14:00
2019/02/05
18:00
Internet
Television
Intermittent internet and loss of TV channels. Hyslop, Pine, Junier, Third, Fourth, Willow.
Unknown, under investigation
Adjusted levels due to cold weather
Closed- SCHEDULED
Barriere
2019/02/05
09:00
2019/02/05
0950
Internet
Television
650 - 700 Barriere Lakes & Lodgpole road
Equipment maintenance
complete

replace old 400mhz tap
CLOSED-SCHEDULED
Sunnybrae
2019/02/05
04:30
2019/02/05
06:00
Internet
Television
Phone
Fiber to the home customers in the Sunnybrae area will experience a short service disruption while we move over to the new provisioning system. Actual downtime should be minimal.
Equipment upgrade
Complete.
CLOSED
Sicamous
2019/02/04
13:20
2019/02/04
17:00
Internet
Television
Phone
Buena Vista, Mann frontage road, Zappone, Bayview, Sunset
Equipment failure
Swapped out Faulty node.
CLOSED
AirSpeed Wireless
2019/02/04
13:00
2019/02/04
14:00
Internet
P2
Equipment upgrade
Panel antenna upgraded.
CLOSED
Sicamous
2019/02/04
12:00
2019/02/04
15:00
Internet
Television
Phone
Customer on Mann.
Unknown, under investigation
Pending.
CLOSED - SCHEDULED
Barriere
2019/02/04
10:00
2019/02/04
11:30
Internet
Television
Barriere Town Rd, Monte Carlo Hotel
Equipment maintenance
Replacing amplifier
CLOSED
Ashcroft/Cache Creek
2019/02/04
10:00
2019/02/04
15:30
Internet
Television
Phone
Customer on Cumming Blvd and Woodburn in Cache Creek will lose services periodically throughout the day.
Equipment upgrade
Maintenance complete
CLOSED-SCHEDULED
Silver Creek
2019/02/04
05:00
2019/02/04
06:00
Internet
Television
Phone
Fiber to the home customers in the Silver Creek area will experience a short service disruption while we move over to the new provisioning system. Actual downtime should be minimal.
Equipment upgrade
Completed.
CLOSED
AirSpeed Wireless
2019/02/03
08:00
2019/02/04
12:00
Internet
Duck range 2.4G and 5G AP's are down at this time. Currently investigating.
Unknown, under investigation
Bad Power supply. Resolved.
CLOSED
Ashcroft/Cache Creek
2019/01/31
09:30
2019/01/31
10:35
Internet
Television
Phone
Customers in Cache Creek located on Stage Road, Woodburn Court and Cumming Blvd.
Equipment upgrade
Upgrade complete
CLOSED
Vanderhoof
2019/01/30
13:00
2019/01/30
13:55
Internet
Television
Phone
Hargreaves, Vanderview and Omineca Trailer Park.
Equipment maintenance
Swapped two damaged Mainline splitters
CLOSED
Vanderhoof
2019/01/30
12:00
2019/01/30
12:17
Internet
Television
Phone
Hospital Road. Vanderview, Seyfourth,Hawes,Marrow and Hamilton.
Equipment maintenance
Equipment swap.
CLOSED
Clearwater
2019/01/30
06:00
2019/01/30
7:35
Internet
All of Clearwater will see a disruption in Internet as we move equipment from one building to another.
Equipment maintenance
Maintenance Complete
CLOSED-SCHEDULED
Sicamous
2019/01/30
04:00
2019/01/30
06:00
Internet
Television
Phone
Fiber to the home customers in the Mara lake area will experience a short service disruption while we move over to the new provisioning system. Actual downtime should be minimal.
Equipment upgrade
Upgrade complete.
CLOSED-SCHEDULED
Vanderhoof
2019/01/29
13:15
2019/01/29
14:00
Internet
Television
Abbey Rd, Avon Rd, Bublitz Rd, Funk Rd
Equipment maintenance
Replacing corroded splitter and tap
CLOSED
North Shuswap
2019/01/24
13:30
2019/01/24
15:00
Internet
Television
Phone
Tallingtonroad, Celista place, Disdero road
Equipment maintenance
Replaced corroded tap
CLOSED
Clearwater
2019/01/24
12:30
2019/01/24
14:00
Internet
Television
Jenkins Rd.
Equipment maintenance
Split in cable fixed
CLOSED
Ashcroft/Cache Creek
2019/01/24
10:45
2019/01/24
13:00
Internet
Television
Elm St, Cariboo Cres, Cedar Cres, Hill St
Equipment failure
Swapped amp that was causing noise, repaired splice
CLOSED
Burns Lake
2019/01/24
09:00
2019/01/24
9:20
Internet
Tsa St, Lorne St, Centre St, Toh Ave, Sus Ave, 9 Ave, 8 Ave, 7 Ave, 6 Ave, 5 Ave and Gowan Rd.
Equipment maintenance
Swapped out 88v CMTS card.
CLOSED
Clearwater
2019/01/24
06:30
2019/01/24
12:20
Internet
Television
Robson, Myrtle, Park, Helmken, Clearwater Valley, Wyndham, Archibald, Fawn, Foote
Equipment upgrade
Line card change, fibre node changeover
CLOSED
Clearwater
2019/01/23
12:20
2019/01/23
13:30
Internet
Television
Phone
300-350 Old North Thompson Hwy
Equipment maintenance
Amp change
CLOSED-SCHEDULED
Ashcroft/Cache Creek
2019/01/23
09:30
2019/01/23
16:10
Internet
Television
Phone
1000 Mesa Vista trailer park and Tingley street.
Equipment upgrade
Replaced line extender, old taps
CLOSED
Sicamous
2019/01/23
09:30
2019/01/23
10:30
Internet
Television
Phone
Spruce street
Equipment upgrade
Replaced faulty Line Extender
CLOSED-SCHEDULED
Clearwater
2019/01/23
08:30
2019/01/23
09:00
Internet
Television
Phillips, Old North Thompson, Ferry
Equipment maintenance
CMTS line card replaced.
CLOSED
Clearwater
2019/01/22
10:00
2019/01/22
11:15
Internet
Television
Jenkins Rd. Between Old and New Hwy.
Equipment maintenance
Replaced Taps.
CLOSED
Vanderhoof
2019/01/21
14:40
2019/01/21
15:50
Internet
Television
Avon Rd, Abby Rd
Unknown, under investigation
Replaced amplifier mod
CLOSED
North Shuswap
2019/01/21
11:45
2019/01/21
13:30
Internet
Television
Phone
Meadow Creek road, Meadow Creek crescent, Tallington road, Disdero road, Celista place
Equipment maintenance
Replaced Line Extender
CLOSED
Vanderhoof
2019/01/21
10:00
2019/01/21
12:58
Internet
Television
Phone
Bublitz area of Loop road.
Equipment maintenance
Set levels down bublitz Road. Swapped out corroded 2 way splitter.Hardened equipment down segment.
CLOSED - SCHEDULED
Ashcroft/Cache Creek
2019/01/16
10:00
2019/01/16
15:35
Internet
Television
Phone
Ranch, Riverside, Brunswick, Western, Pine, Battel.
Equipment maintenance
Maintenance completed
CLOSED
Vanderhoof
2019/01/15
11:00
2019/01/15
11:30
Internet
Television
Phone
153 Douglas town homes.
Equipment upgrade
Replaced old/faulty mini Bridger on Douglas Ave.
CLOSED
Chase
2019/01/15
10:30
2019/01/15
10:40
Internet
Television
Phone
1250 Hillside avenue units 19-35
Equipment maintenance
Replaced old taps
CLOSED
Chase
2019/01/14
12:05
2019/01/14
12:40
Internet
Television
Phone
All of King road
Equipment upgrade
Replaced old tap
CLOSED
Ashcroft/Cache Creek
2019/01/10
12:30
2019/01/10
15:30
Internet
Television
Phone
North Ashcroft area. Streets affected: Pine, Battel and Pears Place.
Equipment upgrade
Preventative maintenance swap of 3 old taps.
CLOSED
Nakusp
2019/01/10
11:00
2019/01/10
11:50
Internet
Phone
internet is down. All of Nakusp is affected.
Unknown, under investigation
Faulty slot 3 card. Moved to card slot 4.
CLOSED
AirSpeed Wireless
2019/01/09
11:15
2019/01/09
12:00
Internet
Airspeed Wireless customers serviced from Kennedy Tower
Unknown, under investigation
Power cycled tower Access Point
SCHEDULED CLOSED
Nakusp
2019/01/09
06:00
2019/01/09
08:00
Internet
Phone
System wide outage
Equipment maintenance
Cutting over to new router.
SCHEDULED CLOSED
Sicamous
2019/01/08
07:00
2019/01/08
07:30
Internet
Television
Phone
Beuna Vista resort,Zappone,Mann frontage, Mara Lake Lane
Equipment upgrade
Replaced old 3way split
CLOSED
Fort St James
2019/01/08
07:00
2019/01/08
17:30
Internet
Television
Bay Lane, 2 Ave, 2 Ave E, 3 Ave E, 4 Ave E, Kwah Rd W/E, Lower Rd, Middle Rd, Mountainview Rd, Greenview Dr, Sunset Ct, Necostle Rd, Goetjen Rd, Garvie Rd, Woodbridge Rd
Unknown, under investigation
Amp had opened up
SCHEDULED CLOSED
Sicamous
2019/01/08
06:30
2019/01/08
06:45
Internet
Television
Phone
514 - 1016 Riverside,Weddup,Martin,Whitepine,Poage,Archibald,100-300 Kappel
Equipment upgrade
Old power inserter removed
CLOSED
Ashcroft/Cache Creek
2019/01/07
12:00
2019/01/07
16:00
Internet
Television
Phone
Ranch Rd, Western Ave, Brunswick place and riverside rd.
Equipment upgrade
Equipment has been upgraded.
SCHEDULED CLOSED
Sicamous
2019/01/04
08:30
2019/01/04
09:00
Internet
Television
Phone
Mervyn, Graham, Wolfe, Tecumseh, Montcalm, 501 Hwy 97A
Unknown, under investigation
Swapped mainline power feed to Node
CLOSED
Sicamous
2019/01/03
14:31
2019/01/03
15:00
Internet
Television
Phone
Te umdeh, montcalm,wolf, graham, 501 Hwy 97A
Equipment failure
Splices checked and good
CLOSED
AirSpeed Wireless
2019/01/03
09:00
2019/01/03
13:00
Internet
Airspeed customers served from Bothe tower.
Unknown, under investigation
Power restored
SCHEDULED - CLOSED
Sicamous
2019/01/03
07:00
2019/01/03
12:00
Internet
Television
Phone
Mann Rd, Copperstone, Bayview Dr, Sunset Lane.

only 6 customers will be effected
Equipment upgrade
Upgrading all equipment to N + 0
CLOSED
Vanderhoof
2019/01/02
13:00
2019/01/02
15:30
Internet
Television
Markay, Stark, Smedley, Dushop
Unknown, under investigation
Replaced faulty mod.
CLOSED
Sicamous
2018/12/27
11:15
2018/12/27
12:15
Internet
Television
Phone
Sherlock road 1200-900 block
Equipment maintenance
Replaced faulty LE
CLOSED
Chase, Little Shuswap, North Shuswap, Pritchard, Sicamous, Silver Creek, Sun Peaks, Sunnybrae, Tobiano, White Lake, Clearwater, Barriere, Revelstoke, Vanderhoof, Burns Lake, Fraser Lake, Fort St James, Ashcroft/Cache Creek
2018/12/27
09:55
2018/12/27
13:00
Television
Shaw hitsQT is not sending refreshes/initializes to cable boxes at this time. has been reported. waiting on a fix.
Unknown, under investigation
Resolved.
CLOSED
Burns Lake
2018/12/21
10:15
2018/12/21
15:00
Internet
Television
Willowbrook Dr.
Unknown, under investigation
Piece of equipment was unplugged .
CLOSED
Clearwater
2018/12/20
12:00
2018/12/20
04:00
Internet
Television
Phone
Philips rd, ferry rd. Everyone on Philips node.
Equipment maintenance
Replaced faulty Node parts
SCHEDULED - CLOSED
Sicamous
2018/12/20
07:00
2018/12/20
7:00
Internet
Television
Phone
Mann rd ,Stoneridge,Copperstone,Sunset,Bayview
Equipment upgrade
Outage never happened do to system outage elsewhere
CLOSED-SCHEDULED
Ashcroft/Cache Creek
2018/12/19
13:30
2018/12/19
17:00
Internet
Television
Phone
Brunswick Place
Equipment upgrade
Equipment replaced
CLOSED
Vanderhoof
2018/12/17
10:00
2018/12/17
12:00
Internet
Television
Phone
Outage on Aspen Dr.
Unknown, under investigation
Replaced bad line extender
CLOSED
Chase
2018/12/13
12:30
2018/12/14
15:15
Internet
Phone
Pine St.
Unknown, under investigation
Adjusted levels in amplifier
CLOSED
Chase
2018/12/13
11:15
2018/12/13
13:00
Internet
Phone
Chase
Unknown, under investigation
Broken fiber repaired.
CLOSED
Clearwater
2018/12/12
07:00
2018/12/12
9:40
Internet
Television
Phone
Transferring customers to new fibre nodes. Affected areas: DutchLake Rd, Old N Thompson Hwy, Riverview Cres, Ridge Dr, Harvey Rd, Wells Grey
Equipment upgrade
Transfer to new fibre node complete.
CLOSED
Nakusp
2018/12/12
06:00
2018/12/12
07:30
Internet
Phone
System wide outage in Nakusp as we will be cutting over to a new router.
Equipment maintenance
Maintenance Complete
CLOSED-SCHEDULED
Clearwater
2018/12/11
07:00
2018/12/11
15:00
Internet
Television
Phone
Installing new fibre nodes. Affected customers on Jenkins, Old N.Thompson Hwy, Phillips, Ferry
Equipment upgrade
Replaced 2 fibre nodes.
CLOSED
Pritchard
2018/12/08
10:30
2018/12/08
13:00
Television
Channels 252,254,321,324,401,433 are offline. Technician is on route to investigate.
Unknown, under investigation
Replaced Transmod 5/6
CLOSED-SCHEDULED
Nakusp
2018/12/06
09:00
2018/12/06
11:30
Internet
Television
Marshall, Alexander, Cotswold, Nakusp Rd E, Gensick, Henke
Equipment maintenance
Maintenance Complete
CLOSED
Clearwater
2018/12/06
07:00
2018/12/06
09:00
Internet
Television
Due to maintenance on Robson Drive, the following streets will experience intermittent TV and internet service.
Robson, Park, Clearwater Village, Eden, Wildwook. Hydro, Buck, Wyndhaven, Archibald, Kennedy, and Fern.
Equipment maintenance
Taps are changed. Still ongoing noise.
CLOSED
Sicamous
2018/12/06
06:30
2018/12/06
13:00
Internet
Television
Phone
Mervyn rd,Graham rd,Montcalm,Tecumseh,Wolfe,2mile rd,501 Hwy 97A
Equipment upgrade
Upgrade complete
CLOSED-SCHEDULED
Chase, Little Shuswap, North Shuswap, Pritchard, Sicamous, Silver Creek, Sun Peaks, Sunnybrae, Tobiano, White Lake, AirSpeed Wireless, Clearwater, Barriere, Revelstoke, Nakusp, Vanderhoof, Burns Lake, Fraser Lake, Fort St James, Ashcroft/Cache Creek
2018/12/06
05:00
2018/12/06
06:00
Internet
Phone
Swapping to upgraded routers in Salmon Arm. DHCP, DNS, Mail, NOMS, SuperC, etc. services may be briefly unavailable during the changover. Also moving some cables, therefor some of the mountaintop wireless sites near Salmon Arm will have a brief disruption.
Equipment upgrade
Upgrades completed
CLOSED
Clearwater
2018/12/05
11:30
2018/12/05
15:00
Internet
Television
Everyone of Robson Node.
Customers will experience intermittent/Tv internet connection due to equipment maintenance.
Equipment maintenance
Maintenance Complete
CLOSED
Barriere
2018/12/05
10:30
2018/12/05
12:45
Internet
Television
Phone
476-380 Mclean road, Siska drive
Equipment maintenance
Replaced faulty LE
CLOSED-SCHEDULED
Nakusp
2018/12/05
09:00
2018/12/05
16:00
Internet
Television
Marshall, Alexander, Cotswold, Nakusp Rd E, Gensick, Henke
Equipment maintenance
Maintenance complete
CLOSED-SCHEDULED
Little Shuswap, North Shuswap, Sicamous, Silver Creek, Sunnybrae
2018/12/05
00:00
2018/12/05
06:00
Internet
Television
Phone
Conducting software upgrades on fiber to the home server infrastructure. Also pushing firmware updates to gigacenters. Service may be intermittent while devices reboot.
Equipment upgrade
Completed.
CLOSED
Chase
2018/12/04
13:30
2018/12/04
15:30
Internet
Television
Phone
All units 161 Shuswap Avenue Chase
Equipment maintenance
Replaced old LE and water filled tap
CLOSED
Nakusp
2018/12/04
10:16
2018/12/06
9:30
Television
Channel problems on 274,325,350,351,364,373,381,402,424,434,824,826,827,828,829,830,831,857
Waiting for equipment replacement
New equipment in Place, channels are back on
CLOSED
Vanderhoof
2018/12/04
10:14
2018/12/04
12:47
Television
Pixelization on channels 203, 340, 380, 400, 405, 466, 503, and 512.
Unknown, under investigation
Problem may have originated from the original transmission. We will continue to monitor the situation.
CLOSED-SCHEDULED
Nakusp
2018/12/04
09:00
2018/12/04
16:00
Internet
Television
Marshall, Alexander, Cotswold, Nakusp Rd E, Gensick, Henke
Equipment maintenance
Maintenance complete
CLOSED
AirSpeed Wireless
2018/12/04
06:00
2018/12/04
9:45
Internet
Vavenby, Birch Island, Raft Millar, Russel Mountain
Unknown, under investigation
Rebooted tower equipment
CLOSED-SCHEDULED
Vanderhoof
2018/12/03
14:23
2018/12/03
15:30
Internet
Television
Phone
Columbia St, Louvain St, Omineca
Equipment upgrade
Upgrade Complete
CLOSED
Sicamous
2018/12/03
12:30
2018/12/03
13:00
Internet
Phone
Oak,500 block of Elliott
Equipment upgrade
Maintenance complete.
CLOSED-SCHEDULED
Sicamous
2018/11/30
10:00
2018/11/30
13:00
Internet
Television
Phone
There will be a Power outage effecting 501,505 Poage Ave; White Pine Crs (Lift Station) while Hydro works on their equipment.
Power outage in area
Hydro outage complete.
CLOSED-SCHEDULED
AirSpeed Wireless
2018/11/30
08:30
2018/11/30
14:00
Internet
Phone
Enderby.
Wimax customers southwest of the tower. There will be a couple short outages through the day as maintenance is performed and equipment rebooted.
Equipment maintenance
Maintenance has been completed.
CLOSED
Vanderhoof
2018/11/30
06:00
2018/11/30
07:00
Internet
Television
Phone
All of Vanderhoof
Equipment maintenance
Maintenance Complete
CLOSED
Clearwater
2018/11/29
13:45
2018/11/29
15:30
Internet
Television
Node replacement will affect the following:
Old North Thompson Rd, Ferry Rd,Phillips Rd, Gaggin Rd, Jenkins Rd, Hern Rd, Kidd Rd.
Equipment maintenance
Node replaced
CLOSED
Clearwater
2018/11/29
07:00
2018/11/29
10:00
Internet
Television
Old North Thompson, Kersaw, Schmidt
Equipment upgrade
Fibre node upgrade.
CLOSED
Vanderhoof
2018/11/28
14:00
2018/11/28
16:00
Internet
Television
Omineca Street
Equipment maintenance
Maintenance Complete
CLOSED-SCHEDULED
Clearwater
2018/11/28
07:00
2018/11/28
15:00
Internet
Television
Jenkins Rd, Thompson Dr, Caroline Rd. Davoren Rd. Decosmos Rd. Ford Rd.

We are conducting Fiber upgrades in the area, service will be intermittent for duration of maintenance
Equipment maintenance
Node upgraded.
SCHEDULED-CLOSED
Silver Creek
2018/11/28
02:30
2018/11/28
05:00
Internet
Television
Upgrading software in HE and also Gigacenters. Internet/TV may be intermittent during this window.
Equipment upgrade
Completed
CLOSED
Sicamous
2018/11/27
12:30
2018/11/27
15:00
Internet
Television
Phone
Bayview Node
Equipment maintenance
Maintenance complete
CLOSED
Sicamous
2018/11/27
12:00
2018/11/27
14:00
Internet
Television
Phone
Alder, Kappel, Maduik, Birch
Equipment maintenance
Replaced line extender/ Connectors
SCHEDULED-CLOSED
Ashcroft/Cache Creek
2018/11/27
08:30
2018/11/27
16:30
Internet
Television
Phone
All service in Ashcroft and North Ashcroft will be affected to perform the following maintenance:
Removing all old magnavox trunk amps and replacing with new Motorola BTD's.
Work will begin at 8:30am until 4:30pm.
Equipment upgrade
Upgrade complete
CLOSED-SCHEDULED
Ashcroft/Cache Creek
2018/11/26
13:00
2018/11/26
17:00
Internet
Television
Phone
All service in Ashcroft and North Ashcroft will be affected to perform the following maintenance:
Removing all old magnavox trunk amps and replacing with new Motorola BTD's.
All services will be intermittent throughout the day until 5pm.
Equipment upgrade
Maintenance complete for the day.
CLOSED
Sicamous
2018/11/26
10:15
2018/11/26
12:00
Internet
Television
Phone
Maduik avenue
Equipment maintenance
Replaced old equipment
CLOSED-SCHEDULED
Clearwater
2018/11/26
07:00
2018/11/26
14:00
Internet
Television
We are upgrading a fibre node, which will interrupt service to the following areas will be affected:Head end node, Lodge Drive, Ogden Rd, Taren, Wadlagger Rd, Dunlevy Rd, Brookfield Rd, Sunshine Valley Rd.
Equipment upgrade
Maintenance Complete
CLOSED-SCHEDULED
Vanderhoof
2018/11/25
1:00
2018/11/25
5:15
Internet
Television
BC Hydro has a scheduled outage that will affect; Victoria St, Burrard Ave, Bute Ave, Columbia St, Connaught St, Creasey Ave, Peach Ln, Recreation Ave, Riverview Dr, Sandy Beach Rd, E Stewart St, Victoria St, E Victoria St, View St, Water View St, Waterview Dr.
Power outage in area
Power restored
CLOSED
Burns Lake
2018/11/23
11:00
2018/11/23
15:00
Internet
Television
All of Burns Lake.
Equipment maintenance
Maintenance Complete
CLOSED
Clearwater
2018/11/23
08:00
2018/11/24
15:45
Internet
Television
Heavy pixelization on TV channels due to equipment upgrades in the following areas: Lodge Drive, Ogden Rd, Taren, Wadlagger Rd, Dunlevy Rd, Brookfield Rd, Sunshine Valley Rd., Richie
Equipment maintenance
Reset equipment
CLOSED
Clearwater
2018/11/22
07:00
2018/11/22
16:00
Internet
Television
We will be upgrading fibre equipment. Customers in the following areas will see an interruption of service: Old N.Thompson Hwy, Lodge Drive, Muskgrave, Sunshine Valley, Dunleavy, Brookfield
Equipment upgrade
Upgrading fibre equipment
CLOSED-SCHEDULED
Sicamous
2018/11/22
06:00
2018/11/22
14:00
Internet
Television
Phone
Mara Lake lane.
Equipment upgrade
Equipment upgrade complete
CLOSED
Fraser Lake
2018/11/21
15:00
2018/11/21
19:20
Television
The following channels are offline:
307 - Sportsnet Pacific HD
311 - Sportsnet 1 HD
310 - Sportsnet West HD
308 - Sportsnet East HD
441 - Showcase HD
703 - HD PPV 1
313 - Sportsnet One Canucks HD
371 - Food HD
431 - Space HD
306 - Golf HD
312 - Sporsnet 360 HD
420 - AMC HD Canada
392 - History HD
464 - WGN HD
440 - A7E HD
382 - TLC HD
251 - CNN HD
Equipment failure
Replaced faulty equipment
CLOSED
Barriere
2018/11/21
11:00
2018/11/21
13:14
Internet
Television
Mclean, Annesty, Glentanna.
Equipment maintenance
Replaced bad connectors
ClOSED SCHEDULED
Sicamous
2018/11/21
07:00
2018/11/21
12:00
Internet
Television
Phone
400 Block Hwy97A,Cook,Elliott,Gillis,Oak,
Equipment upgrade
Upgrade comlete
CLOSED-SCHEDULED
Barriere
2018/11/21
06:00
2018/11/21
05:30
Internet
Conducting service upgrades, modems may go offline briefly for a reboot.
Equipment upgrade
Upgrades completed
CLOSED-SCHEDULED
Chase, Little Shuswap, North Shuswap, Pritchard, Sicamous, Silver Creek, Sun Peaks, Sunnybrae, Tobiano, White Lake, AirSpeed Wireless, Clearwater, Barriere, Revelstoke, Nakusp, Vanderhoof, Burns Lake, Fraser Lake, Fort St James, Ashcroft/Cache Creek
2018/11/21
00:00
2018/11/22
05:00
Internet
Phone
Conducting electrical work in Salmon arm head-end. Two 5 minute DHCP/DNS/Wireless link outages for all areas while switches reboot. Call center will also be unavailable during this window.
Equipment maintenance
Maintemance Completed.
CLOSED
Clearwater
2018/11/20
11:05
2018/11/20
14:00
Television
Changing Equipment in the head end that will effect the following channels ; NBCD. ABCD, CBSD, FOXR, CMT
Equipment maintenance
Changes complete
CLOSED
Vanderhoof
2018/11/20
09:00
2018/11/20
16:00
Internet
Technician will be locating source of interference, Internet service may be effected in these areas; Church, Lampitt, Louvain, Loop Road, Old Loop Es, Reid, Seyfourth, Vanderview, Redfern. Bublitz, Abbey, Avon
Equipment maintenance
Replaced equipment affected by water, and the replacement of a hydro pole.
CLOSED-SCHEDULED
Sunnybrae, North Shuswap, White Lake
2018/11/20
07:00
2018/11/21
12:00
Television
Stingray music channels showing One Moment Please
Equipment maintenance
Mpeg 2-4 migration requires techs to reconfigure equipment at headends. Chase and Pritchard updates completed Nov 20 8:30PM
CLOSED SCHEDULED
Sicamous
2018/11/19
10:30
2018/11/19
11:00
Internet
Television
Phone
Old Spallumcheen, coach rd, Fleury, Folland, Mara West
Equipment upgrade
Swing cable over to new strand
CLOSED
Vanderhoof
2018/11/15
10:30
2018/11/15
12:00
Internet
Television
Lampitt, Church and Douglas
Equipment maintenance
Replaced damaged line extender
CLOSED
Ashcroft/Cache Creek
2018/11/14
17:00
2018/11/15
14:30
Television
Channels 240, 252, 250, 254, 256, 211 are currently experiencing issues (Channel reading "One Moment Please")
Unknown, under investigation
Reconfigured setup in head end
CLOSED
Burns Lake
2018/11/14
10:00
2018/11/14
16:00
Internet
Television
1st Ave, Hill, Carroll, 3rd Ave, Hwy 16 Trailer Park
Equipment maintenance
Faulty equipment replaced.
CLOSED
Burns Lake
2018/11/13
13:30
2018/11/13
16:00
Internet
Television
1st Ave, Hill, Carroll, 3rd Ave, Hwy 16 Trailer Park
Equipment maintenance
Faulty equipment replaced.
CLOSED-SCHEDULED
Sicamous
2018/11/12
01:00
2018/11/12
04:00
Internet
Television
Phone
BC Hydro scheduled power outage will affect all of Sicamous
Power outage in area
Hydro restored
CLOSED-SCHEDULED
Clearwater
2018/11/09
13:00
2018/11/09
14:00
Internet
Television
Brooksfield, Dunlevy Rd
Equipment maintenance
Complete
CLOSED
Vanderhoof
2018/11/09
10:00
2018/11/09
14:00
Internet
Television
Omineca, Louvain, Church Rd.
Unknown, under investigation
Replaced malfunctioning equipment
CLOSED
Barriere
2018/11/08
11:00
2018/11/08
11:30
Internet
Television
Changing out Amp.
Areas affected:
Annesty,Mclean,Glentanna
Equipment maintenance
Maintenance complete
CLOSED-SCHEDULED
Sicamous
2018/11/08
07:00
2018/11/08
12:45
Internet
Television
Phone
White Pine Resort, White Pine Cres, Himmler Apartments, Archibald.


Equipment upgrade
Upgrading White Pine Customers to N + 0
CLOSED
Sun Peaks
2018/11/07
17:35
2018/11/07
18:14
Internet
Phone
Internet and Vecima unit (Bulk television) services will be briefly interrupted while we perform maintenance in the head end
Equipment maintenance
Batteries Replaced, Service restored
CLOSED
Vanderhoof
2018/11/07
10:00
2018/11/07
16:00
Internet
Television
Phone
Vanderview, Seyfourth, Hawes, Marrow, Hargreaves, Omineca Trailer Park
Equipment maintenance
maintenance complete
CLOSED
AirSpeed Wireless
2018/11/07
09:00
2018/11/07
16:00
Internet
Phone
Celista 900, Celista 2.4, R3
Power outage in area
Hydro Restored Power
CLOSED-SCHEDULED
Vanderhoof
2018/11/07
06:00
2018/11/07
06:30
Internet
All of Vanderhoof will experience a brief outage during the maintenance window
Equipment upgrade
CMTS Card U/S bonding configuration
CLOSED
Fraser Lake
2018/11/05
18:00
2018/11/06
09:00
Television
The following channels are currently offline:
422 - Action
442 - BBC Canada
404 - Nickelodeon
391 - Animal Planet
363 - Oprah Winfrey Network
Equipment failure
Transcoder reset, services restored
CLOSED
Sun Peaks
2018/11/04
7:00
2018/11/04
11:45
Internet
Internet service is down in the Sun Peaks and Heffley Creek areas due to an unknown issue.
Unknown, under investigation
UPS failure at head-end rack
CLOSED
Chase, Little Shuswap, North Shuswap, Pritchard, Sicamous, Silver Creek, Sunnybrae, Tobiano, White Lake, Clearwater, Barriere, Revelstoke, Nakusp, Burns Lake, Fraser Lake, Fort St James
2018/11/03
11:00
2018/11/03
15:00
Television
Channels 521, 522, 523, 524 are down due to a broadcaster-based issue outside of Mascon's control.
Unknown, under investigation
Provider got channels up and running
CLOSED-SCHEDULED
Burns Lake
2018/11/01
09:00
2018/11/01
11:30
Internet
Television
Internet will be affected as we upgrade line cards in head end.
Equipment upgrade
Upgrade complete
SCHEDULED-CLOSED
Clearwater
2018/11/01
09:00
2018/11/01
12:00
Television
All Tv in Clearwater. Customers shouldn't see much of an impact during this time.
Equipment maintenance
Upgrading to new backup generator
CLOSED
AirSpeed Wireless
2018/10/31
12:00
2018/10/31
16:00
Internet
Customers off the Chinook 2 tower
Unknown, under investigation
Hard Reboot of Equipment
CLOSED
Sicamous
2018/10/31
08:00
2018/10/31
13:39
Television
Channel 215 (Weather Network) is currently unavailable on our Bulk package
Unknown, under investigation
Backhaul provider fixed issue
CLOSED
Chase
2018/10/31
08:00
2018/10/31
13:39
Television
Channel 215 (Weather Network) is currently unavailable on our Bulk package
Unknown, under investigation
Backhaul provider fixed issue
CLOSED-SCHEDULED
Ashcroft/Cache Creek
2018/10/31
07:00
2018/10/31
9:30
Internet
Television
South Ashcroft will be affected while we replace equipment in the headend
Equipment upgrade
Upgrade Complete
CLOSED
Sicamous
2018/10/30
4:40
2018/10/30
10:15
Internet
Customers on Riverside Ave, Moore, Kappel, Martin, Weddup, and White Pine Cres.
Unknown, under investigation
Reciever in headend
CLOSED
Vanderhoof
2018/10/30
10:30
2018/10/30
16:00
Internet
Intermittent outage while tech looks for noise on line. Areas effected are Maple Cres, Oak St, William Rd, Alder Ave, Nechako Ave, Redekop Rd, Ejner, Second St E, 3rd St, 4th St, 5th St, 6th St, Seventh St, Rivett Ln, Ryley Ave, Chilco Ave, Hunter Ln, Bradley Ln.
Equipment maintenance
Replaced Water damaged bridgers
CLOSED
Chase
2018/10/30
09:45
2018/10/30
10:30
Internet
Television
Phone
Okanagan avenue (922-960 block) Sicamous avenue (310-350 block)
Equipment maintenance
Replaced corroded tap
CLOSED-SCHEDULED
Fraser Lake
2018/10/30
06:00
2018/10/30
09:00
Internet
Television
Upgrading CMTS in headend. Swapping launch amps in headend.
Equipment upgrade
Equipment upgrade
CLOSED
Vanderhoof
2018/10/29
09:00
2018/10/29
16:00
Internet
Television
Redfern, Sackner, Omineca Trailer Park, Einsphar, Hargreaves
Equipment maintenance
Faulty line extenders replaced
CLOSED-SCHEDULED
Chase, Pritchard
2018/10/28
06:00
2018/10/28
09:00
Internet
Television
Phone
BC Hyrdo scheduled outage.
Power outage in area
Power restored.
CLOSED
Sicamous
2018/10/26
19:40
2018/10/26
21:30
Internet
Television
Phone
Customers in the Forest Park area are without TV and Internet. Technicians are on route to investigate.
Unknown, under investigation
Faulty power supply replaced
CLOSED
Ashcroft/Cache Creek
2018/10/26
14:20
2018/10/26
15:30
Internet
Television
Customers in the Boston Flats area will experience a brief outage while we repair a piece of equipment
Equipment maintenance
maintenance complete
CLOSED
Ashcroft/Cache Creek
2018/10/26
14:20
2018/10/26
15:30
Internet
Television
Phone
Boston Flats
Equipment maintenance
Duplicate note
CLOSED
Sicamous
2018/10/26
08:00
2018/10/26
15:30
Internet
Television
Phone
Customer experiencing intermittent internet on Montcalm Cres. Graham Rd. Meryn Rd, 5 Hwy 97 A, 2 Mile Rd,Wolfe Rd, Cartier Rd, Sica Crk Frontage Rd, Tecumseh Ave, Parts of Hwy 97A in the area. These will show on upstream 8 mile & 2 mile.
Unknown, under investigation
Cracked Cable Fixed
CLOSED
Sicamous
2018/10/25
10:26
2018/10/25
12:00
Internet
Television
Phone
Customer experiencing intermittent internet on Montcalm Cres. Graham Rd. Meryn Rd, 5 Hwy 97 A, 2 Mile Rd,Wolfe Rd, Cartier Rd, Sica Crk Frontage Rd, Tecumseh Ave, Parts of Hwy 97A in the area. These will show on upstream 8 mile & 2 mile.
Unknown, under investigation
Level issue in Head End
CLOSED-SCHEDULED
Sicamous
2018/10/25
07:30
2018/10/25
12:00
Internet
Television
Phone
1002 Riverside Complex, Weedup St, 925 Riverside.
Equipment upgrade
Upgrading complexes to N + 0
CLOSED
Burns Lake
2018/10/24
09:00
2018/10/24
16:00
Television
TV services appear to be down after Hydro had a power outage this morning. Technician is on his way to investigate.
Unknown, under investigation
2 blown launch amps and 1 combining tray.
CLOSED-SCHEDULED
Sicamous
2018/10/24
07:00
2018/10/24
13:00
Internet
Television
Phone
Riverside, Martin St, Kappel, 925 Riverside, 1002 Riverside, The Sails,
Equipment upgrade
Upgrading Martin St Node to N + 0
CLOSED-SCHEDULED
Burns Lake
2018/10/24
06:00
2018/10/24
06:15
Internet
Television
Power outage due to BC hydro equipment maintenance. Areas affected are portions of Burns Lake.
Power outage in area
Power restored from Hydro
CLOSED
Ashcroft/Cache Creek
2018/10/23
19:00
2018/10/24
12:00
Internet
Wireless service from Venables tower is down
Unknown, under investigation
Equipment rebooted
CLOSED-SCHEDULED
Fraser Lake
2018/10/23
10:00
2018/10/23
15:30
Internet
Television
Phone
6969 Clerview Dr; 11213-11417 Clearview Dr; 67 Galabay Rd; 8591-10439 Galabay Rd; 11450 Jeanine Rd; 4723 Kent Rd; Northshore Rd; 5884 Northside Rd; 6840 Old Stella Rd; 155-6325 Oona Rd; 7109-8519 Peterson Rd; 9508-26075 Stella Rd - Fraser Lk, Ft Fraser Lk
Power outage in area
Hydro has been restored
CLOSED-SCHEDULED
Sicamous
2018/10/23
07:30
2018/10/23
12:00
Internet
Television
Phone
714 Riverside (Mara Landing Condos)
Equipment upgrade
Moving Subscribers over to N + 0
CLOSED
Vanderhoof
2018/10/22
12:00
2018/10/23
08:00
Television
RF 26, 27, 28, 29, 30, 32, 35 are experiencing technical issues.
Unknown, under investigation
Satellite alignment corrected
CLOSED
Burns Lake
2018/10/18
12:25
2018/10/18
16:00
Internet
Television
Electrician at the Burns Lake head end to do a power cut over and add new power supply.
Equipment maintenance
Cut over is complete. New UPS power backup.
CLOSED-SCHEDULED
AirSpeed Wireless
2018/10/17
05:30
2018/10/17
08:20
Internet
services may be disrupted briefly while we retire/replace a pair of switches at two locations fed from barrier.
Equipment maintenance
Completed.
CLOSED
Fraser Lake
2018/10/15
16:45
2018/10/16
10:00
Internet
Television
Phone
Tunasa Dr, Chilako Cr, Carrier Cr, Endako Av, Simon Fraser, Laird St
Unknown, under investigation
Pending
CLOSED
Clearwater
2018/10/12
11:35
2018/10/12
13:00
Television
All of Clearwater will lose TV service as we change over equipment in our Head End.
Equipment maintenance
Pending
CLOSED
Clearwater
2018/10/11
09:00
2018/10/11
16:00
Internet
BC hydro equipment maintenance.Wireless customers off Whisper tower are affected.
Equipment maintenance
Hydro maintenance complete
SCHEDULED CLOSED
Sicamous
2018/10/10
06:00
2018/10/10
06:30
Internet
Television
Phone
Riverside ,Whitepine,Archibald,Moore,Martin
Equipment upgrade
Split power feeding node
CLOSED
Fraser Lake
2018/10/10
06:00
2018/10/11
12:00
Television
Customers on the following streets are experiencing HD pixelated channels or "one moment please"

Tunasa Drive
Tunasa Crescent
Siman Fraser Drive
Equipment failure
Faulty cable replaced
CLOSED
Vanderhoof
2018/10/09
09:00
2018/10/09
12:00
Internet
Television
Phone
Vanderview, Hamilton, and Hargraves area. Technician is replacing broken and amplifier.
Equipment maintenance
Broken cable spliced and 2 x old maggy amp swapped
CLOSED
Sicamous
2018/10/04
10:50
2018/10/04
14:00
Internet
Television
Phone
Solsqua road 1750-2250 block, Triple R road, Bundus road, Payne road, Sundance road.
Equipment maintenance
Adjusted Line Extenders to spec
CLOSED-SCHEDULED
Ashcroft/Cache Creek
2018/10/04
06:00
2018/10/04
07:00
Internet
Television
Phone
Ashcroft, Cache Creek. Installing new backup powering.
Equipment upgrade
Equipment upgrades complete
CLOSED
Sunnybrae
2018/10/03
20:00
2018/10/04
09:00
Television
The following channels are offline with One Moment Please message
413 - Movitime HD
421 - FX Canada
521 - Fuse HD
522 - Heart & Home
Equipment failure
Transmod settings changed from Turbo to 8PSK 4/5, service restored
CLOSED-SCHEDULED
Clearwater
2018/10/03
08:15
2018/10/02
08:20
Internet
Updating model codes for Hitron 2250 modems. Some modems may reboot. service may be down long enough for modem to restart.
Equipment maintenance
Completed
CLOSED-SCHEDULED
Barriere
2018/10/03
08:15
2018/10/03
08:20
Internet
Updating model codes for Hitron 2250 modems. Some modems may reboot. service may be down long enough for modem to restart.
Equipment maintenance
Completed
CLOSED-SCHEDULED
Revelstoke
2018/10/03
08:15
2018/10/03
08:20
Internet
Updating model codes for Hitron 2250 modems. Some modems may reboot. service may be down long enough for modem to restart.
Equipment maintenance
Completed
CLOSED-SCHEDULED
Nakusp
2018/10/03
08:15
2018/10/03
08:20
Internet
Updating model codes for Hitron 2250 modems. Some modems may reboot. service may be down long enough for modem to restart.
Equipment maintenance
Completed
CLOSED-SCHEDULED
Vanderhoof
2018/10/03
08:15
2018/10/03
08:20
Internet
Updating model codes for Hitron 2250 modems. Some modems may reboot. service may be down long enough for modem to restart.
Equipment maintenance
Completed
CLOSED-SCHEDULED
Burns Lake
2018/10/03
08:15
2018/10/03
08:20
Internet
Updating model codes for Hitron 2250 modems. Some modems may reboot. service may be down long enough for modem to restart.
Equipment maintenance
Completed
CLOSED-SCHEDULED
Fraser Lake
2018/10/03
08:15
2018/10/03
08:20
Internet
Updating model codes for Hitron 2250 modems. Some modems may reboot. service may be down long enough for modem to restart.
Equipment maintenance
Completed
CLOSED-SCHEDULED
Fort St James
2018/10/03
08:15
2018/10/03
08:20
Internet
Updating model codes for Hitron 2250 modems. Some modems may reboot. service may be down long enough for modem to restart.
Equipment maintenance
Completed
CLOSED-SCHEDULED
Ashcroft/Cache Creek
2018/10/03
08:15
2018/10/03
08:20
Internet
Updating model codes for Hitron 2250 modems. Some modems may reboot. service may be down long enough for modem to restart.
Equipment maintenance
Completed
CLOSED
Sicamous
2018/10/03
07:30
2018/10/03
13:00
Internet
Bundus, Hallfish, Hillier, Solsqua, Samuelson, Cemetary, Payne, Old Town, Sundance
Unknown, under investigation
Faulty Combiner in Headend
CLOSED
Clearwater
2018/10/02
08:35
2018/10/02
10:00
Television
Some channels showing One Moment Please
Unknown, under investigation
Equipment rebooted
CLOSED
AirSpeed Wireless
2018/10/01
15:00
2018/10/02
08:00
Internet
Westside AP is down at this time.
Unknown, under investigation
Water damaged port. Moved.
CLOSED
AirSpeed Wireless
2018/10/01
08:00
2018/10/01
15:00
Internet
Fishtrap AP is down @ Mount Lolo. Service at fishtrap site is down as a result.
Unknown, under investigation
Switchport got wet. moved ports.
CLOSED-SCHEDULED
Nakusp
2018/09/27
12:00
2018/09/27
12:30
Internet
Television
Phone
Services will be down for about 20 while technician replaces a failing power supply,
Areas affected: Hot springs Rd, Hwy 23, 15th Ave.
Equipment failure
Power Supply replaced
Closed
Chase
2018/09/27
11:00
2018/09/27
14:00
Internet
Television
Phone
Leg off Chase node 5, Thompson avenue, Bay drive, Okanagan avenue
Equipment maintenance
Pending
CLOSED
AirSpeed Wireless
2018/09/27
06:00
2018/09/27
9:00
Internet
Customers off the Chinook/Fishtrap tower will experience service interruption while we install a new radio.
Equipment upgrade
Completed.
CLOSED
Ashcroft/Cache Creek
2018/09/26
15:30
2018/09/26
16:00
Internet
Television
Brink Street
Equipment upgrade
Upgrade has been completed.
CLOSED-SCHEDULED
Barriere
2018/09/26
07:00
2018/09/26
09:00
Internet
Television
Part of Barriere Town Rd. Monte Carlo Motel.
Equipment upgrade
Equipment upgraded
CLOSED
Nakusp
2018/09/25
15:00
2018/09/25
18:00
Internet
DONNELLY RD , BAYVIEW RD , HWY 6 , BAYLES CRES , BROWNS RD , CRESCENT BAY RD
Power outage in area
Power Restored
CLOSED
Nakusp
2018/09/23
08:30
2018/09/23
20:00
Internet
All of Nakusp
Power outage in area
Planned hydro outage restored
CLOSED
AirSpeed Wireless
2018/09/21
09:00
2018/09/22
12:00
Internet
Chinook Tower
Equipment failure
Replaced equipment
CLOSED
Barriere
2018/09/20
13:20
2018/09/20
14:00
Internet
Television
McLean
Equipment maintenance
Equipment maintained!
CLOSED
AirSpeed Wireless
2018/09/20
13:00
2018/09/20
14:00
Internet
Chinook
Equipment maintenance
Pending
CLOSED-SCHEDULED
Sicamous
2018/09/20
05:00
2018/09/20
11:00
Internet
Television
Phone
Sosqua rd 1600-2180,Sundance,Bundus,Payne,Raven,Triple R,Hallfish,Cemetary rd's
Equipment upgrade
New fiber node cut in and lines ran out.
CLOSED-SCHEDULED
Barriere
2018/09/20
05:00
2018/09/20
11:00
Internet
Television
Yellow Head Hwy 5, Part of Barrier Town Rd, Lilley Rd, Conner Rd, Kamloops St., Hall Rd, Haggard Rd, Monte Carlo Motel, Barriere Town Motor Inn.
Equipment maintenance
Equipment upgrade
CLOSED
Sicamous
2018/09/18
17:15
2018/09/19
05:00
Internet
Television
Phone
Power outage
Power outage in area
Motor vehicle accident.
CLOSED
AirSpeed Wireless
2018/09/17
08:30
2018/09/19
09:30
Internet
Fishtrap, Whisper
Equipment failure
Dead Port on switch. moved line and configured new port.
CLOSED-SCHEDULED
Barriere
2018/09/13
05:00
2018/09/13
11:00
Internet
Television
Barriere Lakes, Dunn Lake, Lodgepole, Barriere Town
Equipment upgrade
Upgrade Complete
CLOSED
Clearwater
2018/09/12
12:45
2018/09/12
16:00
Internet
Service will be down while technician replaces equipment on tower. This will affected customers at Darfield, Littlefort.
Equipment upgrade
Equipment upgrade complete
CLOSED-SCHEDULED
Barriere
2018/09/12
05:00
2018/09/12
12:00
Internet
Television
Barriere Lake Rd, Leone Creek Rd
Unknown, under investigation
Cut in new fiber node.
CLOSED-SCHEDULED
AirSpeed Wireless
2018/09/11
08:00
2018/09/11
10:00
Internet
Scotch Creek Wireless will be intermittent while piece of equipment is upgraded.
Equipment upgrade
Mikrotik hardware has been swapped
CLOSED-SCHEDULED
Barriere
2018/09/11
05:00
2018/09/11
11:00
Internet
Television
Barriere Town Rd. Barkley Rd. Airfield Rd. Dixon Creek Rd. Sally Rd. Haigh Rd. Bannister Rd.
Equipment maintenance
Maintenance Complete
CLOSED-SCHEDULED
AirSpeed Wireless
2018/09/10
15:30
2018/09/10
19:00
Internet
Phone
NIB-001
Unknown, under investigation
Migration Complete
CLOSED
Barriere
2018/09/10
11:30
2018/09/10
13:00
Internet
Television
Mclean Rd.
Unknown, under investigation
Replaced connector that had water in it.
CLOSED
Barriere
2018/09/06
08:50
2018/09/06
12:00
Internet
Television
Birch Ln. Spruce Cres. will experience intermittent service while upgrades are being done.
Equipment upgrade
replaced loose connector.
CLOSED
Ashcroft/Cache Creek
2018/09/06
08:00
2018/09/06
14:00
Internet
Television
Most of Cache Creek/ Ashcroft is experiencing, intermittent internet/TV services
Unknown, under investigation
Headend Combiner Failure
CLOSED-SCHEDULED
AirSpeed Wireless
2018/09/05
09:00
2018/09/06
12:00
Internet
Phone
Conducting software and security updates on tower hardware. Brief service interruptions may occur. only one site at a time will be affected.
Equipment maintenance
Rescheduled.
CLOSED
AirSpeed Wireless
2018/09/05
09:00
2018/09/05
13:30
Internet
Phone
Adams Hill Wimax site is down at this time. Looks like hardware failure.
Equipment failure
Resolved. Hardware replaced.
CLOSED-SCHEDULED
Barriere
2018/09/05
05:00
2018/09/05
11:00
Internet
Television
Gibbs, Robin, McLean, Amnesty.
Equipment upgrade
Upgrade complete
CLOSED
Sicamous
2018/09/04
11:45
2018/09/04
13:00
Internet
Television
Phone
1118 Riverside
Equipment failure
Equipment replaced
CLOSED-SCHEDULED
Barriere
2018/09/04
05:00
2018/09/04
10:00
Internet
Television
Barriere Town Rd, Barriere Lakes Rd, Leoni Creek, Lodgepole, Dunn Lake, Gibbs, McLean, Bradford, Spruce, Birch
Equipment upgrade
Upgrade Complete
Closed
Clearwater
2018/08/31
10:30
2018/08/31
11:45
Internet
Television
Phone
Blackpool: Gaggin, Phillips and Ferry Rd.
Equipment failure
Replacing cracked cable on the line.
CLOSED
Chase
2018/08/31
08:00
2018/08/31
16:00
Television
Super Channel is currently down for all of Chase
Unknown, under investigation
Transmod rebooted
CLOSED-SCHEDULED
Nakusp
2018/08/31
06:00
2018/08/31
07:00
Internet
Television
Testing new generator may result in short service interruption during the maintenance window.
Equipment maintenance
Maintenance complete
CLOSED
Revelstoke
2018/08/30
15:00
2018/09/01
16:00
Internet
Television
Back Rd, Lochinsky Rd, Smokey Bear Campground, Boulder Mountain Resort, Hwy 1
Equipment failure
Pending
CLOSED-SCHEDULED
Clearwater
2018/08/30
09:30
2018/08/30
15:00
Internet
Television
Phone
Foote road, Gaggin road, Phillips road, Ferry road
Equipment maintenance
Equipment replaced. Issue still ongoing.
CLOSED-SCHEDULED
Sicamous
2018/08/30
05:00
2018/08/30
09:00
Internet
Phone
All Internet/VOIP Phone customers in the area will be affected by intermittent service while network system upgrades are being completed.
Equipment upgrade
Migration Complete
CLOSED
North Shuswap
2018/08/28
06:00
2018/08/28
07:00
Internet
Television
Phone
5000-5460 Squilax/Anglemont rd,Tallington,Evans rd,Meadow creek,Chasey,Celista place,Disdero,Meadow creek cres.
Equipment upgrade
Pending,Replace Suspect LE and power inserter.
CLOSED SCHEDULED
Barriere
2018/08/23
08:00
2018/08/23
12:00
Internet
Television
Fiber upgrades being installed

Power Road, Sunset Trailer Court, Mountain Road, Dunsmuir
Equipment upgrade
Node acrivated
CLOSED
North Shuswap
2018/08/23
08:00
2018/08/23
18:00
Phone
Small Groups of customers are unable to make outgoing phone calls after system upgrade.
Unknown, under investigation
Routing issue
CLOSED
Chase
2018/08/23
08:00
2018/08/23
18:00
Phone
Small Groups of customers are unable to make outgoing phone calls after system upgrade.
Unknown, under investigation
Routing Issue
CLOSED-SCHEDULED
Chase
2018/08/23
05:00
2018/08/23
09:00
Internet
Phone
All Internet/VOIP Phone customers in the area will be affected by intermittent service while network system upgrades are being completed.
Equipment upgrade
Migration Complete
CLOSED-SCHEDULED
Pritchard
2018/08/23
05:00
2018/08/23
09:00
Internet
Phone
All Internet/VOIP Phone customers in the area will be affected by intermittent service while network system upgrades are being completed.
Equipment upgrade
Migration Complete
CLOSED-SCHEDULED
Little Shuswap
2018/08/23
05:00
2018/08/23
09:00
Internet
Phone
All Internet/VOIP Phone customers in the area will be affected by intermittent service while network system upgrades are being completed.
Equipment upgrade
Migration Complete
CLOSED-SCHEDULED
North Shuswap
2018/08/23
05:00
2018/08/23
09:00
Internet
Phone
All Internet/VOIP Phone customers in the area will be affected by intermittent service while network system upgrades are being completed.
Equipment upgrade
Migration Complete
CLOSED-SCHEDULED
AirSpeed Wireless
2018/08/23
05:00
2018/08/23
09:00
Phone
ASW Phone customers in the North Shuswap, Little Shuswap,
Pritchard, Chase areas will experience intermittent service while network system upgrades are being completed.
Equipment upgrade
Migration Complete
CLOSED
North Shuswap
2018/08/23
05:00
2018/08/23
09:30
Internet
Phone
Multiple Customers Gigacenters are not grabbing IP's .
Unknown, under investigation
Updated DHCP subnet file. Services restored
CLOSED
Burns Lake
2018/08/23
01:00
2018/08/23
10:45
Internet
Television
All of Burns Lake is currently affected
Equipment failure
Dead power outlet, and blown breaker
CLOSED
Barriere
2018/08/22
09:30
2018/08/22
15:00
Internet
Television
DeeJay Rd, Orielo, Robins, Summers Rd.
Equipment upgrade
Maintenance complete
CLOSED - SCHEDULED
Barriere
2018/08/22
05:00
2018/08/22
08:30
Internet
Intermittent service in Barriere while technicians move equipment to new head end
Equipment maintenance
Maintenance complete
CLOSED - SCHEDULED
Nakusp
2018/08/21
05:00
2018/08/21
06:00
Internet
Television
All of Nakusp will experience brief 5-10 service outage while technicians install and test new backup generator during the maintenance window
Equipment upgrade
Maintenance Complete
CLOSED - SCHEDULED
Sun Peaks
2018/08/21
05:00
2018/08/21
09:00
Internet
Phone
All Internet/VOIP Phone customers in the area will be affected by intermittent service while network system upgrades are being completed.
Equipment upgrade
Migration Complete
CLOSED - SCHEDULED
Pritchard
2018/08/21
05:00
2018/08/21
09:00
Internet
Phone
All Internet/VOIP Phone customers in the area will be affected by intermittent service while network system upgrades are being completed.
Equipment upgrade
Migration Complete
CLOSED - SCHEDULED
White Lake
2018/08/21
05:00
2018/08/21
09:00
Internet
Phone
All Internet/VOIP Phone customers in the area will be affected by intermittent service while network system upgrades are being completed.
Equipment upgrade
Migration Complete
CLOSED - SCHEDULED
AirSpeed Wireless
2018/08/21
05:00
2018/08/21
09:00
Phone
All Internet/VOIP Phone customers in the area will be affected by intermittent service while network system upgrades are being completed.
Equipment upgrade
Migration Complete
CLOSED - SCHEDULED
Chase
2018/08/21
04:00
2018/08/21
08:00
Internet
Television
Phone
Services in Chase will be affected while technicians install and test new UPS
Equipment maintenance
UPS Installed
CLOSED
Clearwater
2018/08/20
19:30
2018/08/21
8:00
Internet
All of Clearwater is currently affected
Equipment failure
Blown fuse replaced by backhaul provider
CLOSED
Vanderhoof
2018/08/16
10:00
2018/08/16
13:00
Internet
Television
Markay Dr, Smedley Dr, Stark Dr and Dushop Dr will experience intermittent service while technicians replace 2 spans of damaged cable.
Equipment maintenance
Maintenance completed
CLOSED
Vanderhoof
2018/08/15
09:00
2018/08/15
12:00
Internet
Television
Markay Dr, Smedley Dr, Stark Dr and Dushop Dr will experience intermittent service due to system maintenance
Equipment maintenance
Maintenance complete, techs will need to replace span of cable on 08/16
CLOSED
Ashcroft/Cache Creek
2018/08/14
09:30
2018/08/14
17:00
Internet
All of Cache Creek will experience intermittent internet.
Unknown, under investigation
Noise on system found and fixed
CLOSED - SCHEDULED
Sicamous
2018/08/14
06:00
2018/08/14
12:00
Internet
Television
Phone
8-mile Node Customers.
Equipment upgrade
Fiber node upgraded. Switched over to the new Arris fiber transmitters and receivers in the headend.
CLOSED
AirSpeed Wireless
2018/08/13
12:00
2018/08/13
13:00
Internet
Phone
EBay 2 customers will have an outage while upgrading some equipment.
Equipment maintenance
Upgrade complete
CLOSED
Ashcroft/Cache Creek
2018/08/11
17:00
2018/08/12
11:15
Internet
Television
Ashcroft and Cache Creek
Equipment failure
Restored services.
CLOSED
Sun Peaks
2018/08/09
11:42
2018/08/10
18:00
Internet
Television
Phone
Sun Peaks, Heffley Creek, Whitecroft
Fibre break due to vehicle accident
Fibre repaired
CLOSED - SCHEDULED
Vanderhoof
2018/08/09
09:30
2018/08/09
10:00
Internet
Television
Phone
McDonald Rd, Ens Rd, Grants Frontage Rd will lose service while tech replaces Tap.
Equipment maintenance
Maintenance complete
CLOSED - SCHEDULED
Vanderhoof
2018/08/09
09:02
2018/08/09
13:45
Internet
Television
Phone
Victoria St, Recreation Ave, View St, Riverview St, Waterview St.
Equipment upgrade
Fixed broken cable
CLOSED - SCHEDULED
Sicamous
2018/08/09
01:00
2018/08/09
05:30
Internet
Television
Phone
All of Sicamous. Upgrading UPS in the Headend.
Equipment upgrade
Upgrade complete
CLOSED-SCHEDULED
AirSpeed Wireless
2018/08/08
10:00
2018/08/10
14:00
Internet
Phone
Doing security audits/updates to our wireless systems. Very brief outages may occur when we apply patches.
Equipment maintenance
Completed
CLOSED
Chase, Little Shuswap, North Shuswap, Pritchard, Sicamous, Silver Creek, Sun Peaks, Sunnybrae, Tobiano, White Lake, Clearwater, Barriere, Revelstoke, Nakusp, Vanderhoof, Burns Lake, Fraser Lake, Fort St James, Ashcroft/Cache Creek
2018/08/07
19:10
2018/08/07
23:59
Television
Multiple channels offline due to weather interference in Toronto.
Unknown, under investigation
Services restored after storms
CLOSED
Sun Peaks
2018/08/07
14:30
2018/08/07
16:00
Television
Community Channels (212,213,214,215.) and Weather Network (220) are currently unavailable.
Equipment maintenance
maintenance complete
CLOSED
Vanderhoof
2018/08/07
10:36
2018/08/07
16:00
Internet
Television
Phone
MacDonald Rd, Grants Frontage Rd, Ens Rd, Victoria Rd, Recreation Ave, Riverview Ave, View St, Connaught St, Rainbow Ave, Sandy Beach Rd
Equipment maintenance
Maintenance Complete
CLOSED
Barriere
2018/08/07
10:00
2018/08/07
11:00
Internet
Television
Lodgepole Dr.
Equipment maintenance
Maintenance
CLOSED
Chase
2018/08/07
06:00
2018/08/07
12:00
Television
Community Channels (212,213,214,215.) and Weather Network (220) are currently unavailable.
Equipment maintenance
Maintenance complete
CLOSED
Little Shuswap
2018/08/07
06:00
2018/08/08
13:00
Television
Community Channels (212,213,214,215.) and Weather Network (220) are currently unavailable.
Equipment maintenance
Maintenance complete
CLOSED
North Shuswap
2018/08/07
06:00
2018/08/08
16:00
Television
Community Channels (212,213,214,215.) and Weather Network (220) are currently unavailable.
Equipment maintenance
Maintenance complete
CLOSED
Pritchard
2018/08/07
06:00
2018/08/07
16:00
Television
Community Channels (212,213,214,215.) and Weather Network (220) are currently unavailable.
Equipment maintenance
Maintenance Complete
CLOSED
Sicamous
2018/08/07
06:00
2018/08/07
13:00
Community Channels (212,213,214,215.) and Weather Network (220) are currently unavailable.
Equipment maintenance
Maintenance complete
CLOSED
Silver Creek
2018/08/07
06:00
2018/08/07
16:00
Television
Community Channels (212,213,214,215.) and Weather Network (220) are currently unavailable.
Equipment maintenance
Maintenance Complete
SCHEDULED-CLOSED
Chase
2018/08/07
05:00
2018/08/07
06:00
Internet
Phone
Service may be disrupted briefly while we conduct system maintenance.
Equipment maintenance
maintenance complete
SCHEDULED-CLOSED
Little Shuswap
2018/08/07
05:00
2018/08/07
06:00
Internet
Phone
Service may be disrupted briefly while we conduct system maintenance.
Equipment maintenance
maintenance complete
SCHEDULED-CLOSED
North Shuswap
2018/08/07
05:00
2018/08/07
06:00
Internet
Phone
Service may be disrupted briefly while we conduct system maintenance.
Equipment maintenance
maintenance complete
SCHEDULED-CLOSED
Pritchard
2018/08/07
05:00
2018/08/07
06:00
Internet
Phone
Service may be disrupted briefly while we conduct system maintenance.
Equipment maintenance
maintenance complete
SCHEDULED-CLOSED
Sicamous
2018/08/07
05:00
2018/08/07
06:00
Internet
Phone
Service may be disrupted briefly while we conduct system maintenance.
Equipment maintenance
maintenance complete
SCHEDULED-CLOSED
Sun Peaks
2018/08/07
05:00
2018/08/07
06:00
Internet
Phone
Service may be disrupted briefly while we conduct system maintenance.
Equipment maintenance
maintenance complete
SCHEDULED-CLOSED
White Lake
2018/08/07
05:00
2018/08/07
06:00
Internet
Phone
Service may be disrupted briefly while we conduct system maintenance.
Equipment maintenance
maintenance complete
SCHEDULED-CLOSED
Clearwater
2018/08/07
05:00
2018/08/07
06:00
Internet
Phone
Service may be disrupted briefly while we conduct system maintenance.
Equipment maintenance
maintenance complete
SCHEDULED-CLOSED
Barriere
2018/08/07
05:00
2018/08/07
06:00
Internet
Phone
Service may be disrupted briefly while we conduct system maintenance.
Equipment maintenance
maintenance complete
SCHEDULED-CLOSED
Revelstoke
2018/08/07
05:00
2018/08/07
06:00
Internet
Phone
Service may be disrupted briefly while we conduct system maintenance.
Equipment maintenance
maintenance complete
CLOSED - SCHEDULED
Nakusp
2018/08/07
05:00
2018/08/07
06:00
Internet
Phone
Service may be disrupted briefly while we conduct system maintenance.
Equipment maintenance
maintenance complete
SCHEDULED-CLOSED
Vanderhoof
2018/08/07
05:00
2018/08/07
06:00
Internet
Phone
Service may be disrupted briefly while we conduct system maintenance.
Equipment maintenance
maintenance complete
SCHEDULED-CLOSED
Burns Lake
2018/08/07
05:00
2018/08/07
06:00
Internet
Phone
Service may be disrupted briefly while we conduct system maintenance.
Equipment maintenance
maintenance complete
SCHEDULED-CLOSED
Fraser Lake
2018/08/07
05:00
2018/08/07
06:00
Internet
Phone
Service may be disrupted briefly while we conduct system maintenance.
Equipment maintenance
maintenance complete
SCHEDULED-CLOSED
Fort St James
2018/08/07
05:00
2018/08/07
06:00
Internet
Phone
Service may be disrupted briefly while we conduct system maintenance.
Equipment maintenance
maintenance complete
SCHEDULED-CLOSED
Ashcroft/Cache Creek
2018/08/07
05:00
2018/08/07
06:00
Internet
Phone
Service may be disrupted briefly while we conduct system maintenance.
Equipment maintenance
maintenance complete
CLOSED
Sicamous
2018/08/04
08:00
2018/08/04
12:20
Internet
Television
Phone
Multiple areas of Sicamous
Equipment Failure
Faulty equipment replaced
Closed
White Lake
2018/08/02
14:30
2018/08/02
14:50
Internet
Television
Phone
Nash Rd, Herron, Schmidt, White Lake Road (2900 block and less)
Equipment failure
Replaced faulty line coupler
SCHEDULED-CLOSED
Burns Lake
2018/08/02
10:30
2018/08/02
16:00
Internet
Television
7 Ave, 8 Ave, 9 Ave, 10 Ave, Carroll, Marsh, Lorne, A. Turner, Babine Cres, Babine Rd, Centre, Sus, Tea, Chas, Witzih, Toh, Shelford, Williams
Equipment maintenance
Maintenance Complete
CLOSED
Sicamous
2018/08/02
10:00
2018/08/03
08:00
Internet
Some subscribers are having issues getting to Akamai hosted websites (cbc.ca, sportsnet.ca, many others). The issue appears to be upstream at one or more peering hosts. we are working to get this resolved.
Unknown, under investigation
RADB entries fixed. service restored.
CLOSED
North Shuswap
2018/08/02
10:00
2018/08/03
08:00
Internet
Some subscribers are having issues getting to Akamai hosted websites (cbc.ca, sportsnet.ca, many others). The issue appears to be upstream at one or more peering hosts. We are working to get this resolved.
Unknown, under investigation
RADB entries fixed. service restored.
CLOSED-SCHEDULED
Barriere
2018/08/02
06:30
2018/08/02
08:30
Internet
Television
McLean Street
Equipment maintenance
Equipment upgraded
CLOSED-SCHEDULED
Sun Peaks
2018/08/02
05:00
2018/08/02
09:00
Internet
Phone
Migrating to the New Noms platform, Customers will experience intermittent Internet/Voip services during this time frame.
Equipment upgrade
Unable to complete
CLOSED-SCHEDULED
White Lake
2018/08/02
05:00
2018/08/02
09:00
Internet
Phone
Migrating to the New Noms platform, Customers will experience intermittent Internet/Voip services during this time frame.
Equipment upgrade
Unable to complete
CLOSED-SCHEDULED
AirSpeed Wireless
2018/08/02
05:00
2018/08/02
09:00
Phone
Migrating to the New Noms platform, Customers will experience intermittent Voip services during this time frame.
Equipment upgrade
Unable to complete
CLOSED-SCHEDULED
Burns Lake
2018/08/02
04:30
2018/08/02
9:15
Internet
Television
Willowbrook Road, Beatty, Eckland
Equipment maintenance
Rebuild Complete
CLOSED
Nakusp
2018/08/01
10:52
2018/08/01
16:00
Internet
Brouse Loop, Upper Brouse Loop, Hwy 6
Unknown, under investigation
System repair in Head End
CLOSED
White Lake
2018/08/01
09:00
2018/08/01
15:00
Internet
Phone
White Lake Rd, Heron Rd, Schmidt Rd, Hautala Rd, Lakeview Heights.
Equipment maintenance
Noise resolved itself before techs could arrive.
CLOSED
Revelstoke
2018/07/31
17:15
2018/08/01
12:00
Internet
Multiple streets
Unknown, under investigation
Equipment fault
CLOSED
Sicamous
2018/07/30
13:51
2018/07/30
14:10
Internet
Television
Kerr, Steppit, Hwy 1 1200 to 1745, Mclean McPherson, Mairer, Titus, Green Rd South, Nordin Crt.
Equipment maintenance
Maintenance Complete
CLOSED-SCHEDULED
AirSpeed Wireless
2018/07/30
13:00
2018/07/30
14:30
Internet
Bastion Wi Max will be down as we upgrade equipment
Equipment upgrade
Equipment upgrade complete
CLOSED
Burns Lake
2018/07/30
08:30
2018/07/30
13:00
Internet
Television
Phone
Murphy Rd,Willowbrook Rd, Miller Rd, Beattie Rd.
Unknown, under investigation
Blown fuse in mini bridger
CLOSED
Vanderhoof
2018/07/29
01:00
2018/07/29
06:00
Internet
Television
Phone
Planned BC Hydro outage for all of Vanderhoof
Power outage in area
Outage Restored
CLOSED
Vanderhoof
2018/07/27
20:00
2018/07/27
22:48
Internet
Television
Victoria Street E, Peach Lane, Riverview Drive, Sandy Beach Road
Unknown, under investigation
Tree on lines
CLOSED
Burns Lake
2018/07/26
10:00
2018/07/26
15:00
Internet
Television
7th ave
8th ave
9th ave.
Centre Street.
Sus Ave.
Tsa St.
Chas st.
Witzh St.
Babine Crescent.
Upper lorne St.
Private Drive.
Williams Drive.
Equipment maintenance
Equipment Upgrades complete
SCHEDULED-CLOSED
Clearwater
2018/07/26
08:00
2018/07/26
13:30
Television
RF : 28,29,32,33,35.
May effect only a few customers.
Equipment maintenance
Installed new UPS Complete
CLOSED
Vanderhoof
2018/07/25
05:45
2018/07/25
06:15
Internet
Phone
Internet and phone service will be unavailable while doing maintenance to the ISR Headend Router.
Equipment maintenance
Maintenance Complete.
CLOSED-SCHEDULED
Barriere
2018/07/25
05:00
2018/07/25
08:00
Internet
Internet in all of Barriere. moving equipment to new Telus CO.
Equipment maintenance
Move completed, service restored.
CLOSED
Ashcroft/Cache Creek
2018/07/24
17:00
2018/07/25
16:00
Internet
Television
Boston Flats, Coyote Valley Rd, Waste Tech.
Equipment maintenance
Pending
CLOSED
Nakusp
2018/07/24
13:00
2018/07/24
14:30
Internet
Television
Phone
Brouse Loop
Equipment maintenance
Maintenance Complete
CLOSED
Burns Lake
2018/07/24
12:45
2018/07/24
14:45
Internet
Television
7th Ave, 8th Ave, 9th Ave, Center Street, Babine Cres, Upper Lorne, Private Dr, Williams Dr, Sus St, Tsa St, Chas St, Witzh St.

Equipment maintenance
Maintenance Complete
CLOSED
Silver Creek
2018/07/23
8:00
2018/07/23
16:00
Television
All channels off of F2 Anik satellite.
Equipment maintenance
Maintenance complete
CLOSED
Sicamous
2018/07/20
12:45
2018/07/20
13:30
Internet
Television
Phone
1745 Trans Canada Hwy East.
Stepp Pit Rd.
Kerr Rd.
Equipment maintenance
Replaced LE
CLOSED
Chase
2018/07/20
04:00
2018/07/20
10:00
Internet
Some cable modems showing offline, rebooting resolves the issue.
Unknown, under investigation
Offline modems reset
CLOSED
Barriere
2018/07/19
12:00
2018/07/20
07:00
Television
The following channels are showing "One Moment Please"

273- TMN Encore1 West HD
297- TMN West HD
283- HBO Canada 1 HD
255- TMN West HD
276- National geographic HD
Unknown, under investigation
Upstream provider reloaded channel map
CLOSED
Clearwater
2018/07/19
12:00
2018/07/20
07:00
Television
The following channels are showing "One Moment Please"

273- TMN Encore1 West HD
297- TMN West HD
283- HBO Canada 1 HD
255- TMN West HD
276- National geographic HD
Unknown, under investigation
Upstream provider reloaded channel map
CLOSED
North Shuswap
2018/07/18
10:40
2018/07/18
11:15
Internet
Television
Phone
Castle hieghts,2700 and higher of Vickers Trail,Alpine rd
Equipment failure
Equipment replaced
CLOSED
Nakusp
2018/07/17
15:00
2018/07/18
12:00
Television
The following channels are showing One Moment Please.

260 ABC Detroit HD
261 NBC Detroit HD
262 CBS Detroit HD
263 FOX Detroit HD
272 Global Toronto HD
278 PBS Detroit HD
Unknown, under investigation
Upstream provider reloaded MPEG changes
CLOSED
Vanderhoof
2018/07/17
15:00
2018/07/18
12:00
Television
The following channels are showing One Moment Please.

260 ABC Detroit HD
261 NBC Detroit HD
262 CBS Detroit HD
263 FOX Detroit HD
272 Global Toronto HD
278 PBS Detroit HD
Unknown, under investigation
Upstream provider reloaded MPEG changes
CLOSED
Burns Lake
2018/07/17
15:00
2018/07/18
12:00
Television
The following channels are showing One Moment Please.

260 ABC Detroit HD
261 NBC Detroit HD
262 CBS Detroit HD
263 FOX Detroit HD
272 Global Toronto HD
278 PBS Detroit HD
Unknown, under investigation
Upstream provider reloaded MPEG changes
CLOSED
Fraser Lake
2018/07/17
15:00
2018/07/18
12:00
Television
The following channels are showing One Moment Please.

260 ABC Detroit HD
261 NBC Detroit HD
262 CBS Detroit HD
263 FOX Detroit HD
272 Global Toronto HD
278 PBS Detroit HD
Unknown, under investigation
Upstream provider reloaded MPEG changes
CLOSED
Fort St James
2018/07/17
15:00
2018/07/18
12:00
Television
The following channels are showing One Moment Please.

260 ABC Detroit HD
261 NBC Detroit HD
262 CBS Detroit HD
263 FOX Detroit HD
272 Global Toronto HD
278 PBS Detroit HD
Unknown, under investigation
Upstream provider reloaded MPEG changes
CLOSED
Ashcroft/Cache Creek
2018/07/17
15:00
2018/07/18
12:00
Television
The following channels are showing One Moment Please.

260 ABC Detroit HD
261 NBC Detroit HD
262 CBS Detroit HD
263 FOX Detroit HD
272 Global Toronto HD
278 PBS Detroit HD
Unknown, under investigation
Upstream provider reloaded MPEG changes
CLOSED
Clearwater
2018/07/17
15:00
2018/07/18
12:00
Television
The following channels are showing One Moment Please.

260 ABC Detroit HD
261 NBC Detroit HD
263 FOX Detroit HD
Unknown, under investigation
Upstream provider reloaded MPEG changes
CLOSED
Barriere
2018/07/17
15:00
2018/07/18
12:00
Television
The following channels are showing One Moment Please.

260 ABC Detroit HD
261 NBC Detroit HD
263 FOX Detroit HD
Unknown, under investigation
Upstream provider reloaded MPEG changes
CLOSED - SCHEDULED
North Shuswap
2018/07/17
10:00
2018/07/17
11:00
Internet
Television
Phone
Davis Road
Equipment upgrade
Upgrades complete
CLOSED
Barriere
2018/07/16
11:28
2018/07/16
11:45
Internet
Television
Phone
Lodgepole Road
Equipment maintenance
Replaced the Tap
CLOSED
AirSpeed Wireless
2018/07/15
18:30
2018/07/16
12:00
Internet
Notch Hill Tower
Equipment failure
Equipment replaced
CLOSED
Clearwater
2018/07/13
16:30
2018/07/13
17:30
Television
Replacing equipment at head end. Some HD channels will be affected.
Equipment failure
New equipment installed
CLOSED - SCHEDULED
Sicamous
2018/07/12
05:30
2018/07/12
09:05
Internet
Television
Phone
All of Sicamous will be affected while technicians install new backup generator
Equipment upgrade
New generator installed and working
CLOSED - SCHEDULED
North Shuswap
2018/07/11
06:00
2018/07/11
11:00
Internet
Television
Phone
Charlton,Beguelin,Seymour,Davis,Copper island drive,Vickers Trail,Klondike trail,Lonneke trail,Golden Spur trail,Orchard Grove,Greenwich close,Stampede Trail,Mountain Drive,Aspen,Anglemont DriveHudson rd,Crowfoot drive,Castle Heights,Alpine rd,5524-5762 Squilax/Anglemont Rd
Equipment upgrade
CMTS upgrades complete
CLOSED
Barriere
2018/07/10
12:00
2018/07/10
15:00
Internet
Television
Phone
Leonie Creek Road
Equipment upgrade
Rewired house amp.
CLOSED
Clearwater
2018/07/10
12:00
2018/07/10
17:00
Television
Channel 239 CFJC offline
Hardware failure
Replaced faulty LNB
SCHEDULED CLOSED
North Shuswap
2018/07/10
06:00
2018/07/10
12:00
Internet
Television
Phone
Squilax/Anglemont rd 6105-6800.Airstrip,Pine Ave,Golf Course rd,ColumbiaDr,Greenwich way,Orchard Grove,Golden Spur,Ranch rd,Klondike trail,Lonneke trail,Vickers trail,Stampede trailEstate rdive,Mountain drive,Aspen,Anglemont drive,Hudson rd,Alpine rd,Castle heights,Anglemont way,Crowfoot Drive,Quest rd,Easy street,Andres rd,Ross creek flats,Casabello,Ross rd,McClaskey,Charelston,Davis rd,Seymour rdBeguelin rd,Charlton rd
Equipment upgrade
Upgrades cpmplete
CLOSED
Tobiano
2018/07/09
12:00
2018/07/10
21:00
Television
Channels; 219, 352, 320, 403, 223, 240, 801, 370
Equipment failure
Replaced Transmod
CLOSED
Clearwater
2018/07/06
15:00
2018/07/09
12:00
Internet
Chinook 2 tower
Damaged Radio
Pending
CLOSED - SCHEDULED
North Shuswap
2018/07/05
06:00
2018/07/05
12:00
Internet
Television
Phone
6137 – 6149 Squilax Anglemont Hwy, Blake Point, Stevens Rd, Line 17, Lindsey Rd, Noakes Rd, Welch Rd, Hillen Cres, Lucerne Beach, Fransen Cres, William Brown Rd, 7171-7246 Squilax Anglemont Hwy, Estate
Equipment upgrade
Upgrades complete
CLOSED
Barriere
2018/07/05
06:00
2018/07/06
17:00
Television
The following channels are currently unavailable
#540 Family
#544 Teletoon
#621 The Movie Network 1
#622 The Movie Network 2
#623 The Movie Network 3
#624 HBO Canada
#632 Encore 1
#633 Encore 2
Equipment upgrade
Channel map changes made to correct issue
CLOSED
Clearwater
2018/07/05
06:00
2018/07/06
10:00
Television
The following channels are currently unavailable
#540 Family
#544 Teletoon
#621 The Movie Network 1
#622 The Movie Network 2
#623 The Movie Network 3
#624 HBO Canada
#632 Encore 1
#633 Encore 2
Equipment upgrade
Channel map changes made to correct issue
CLOSED
Sun Peaks
2018/07/04
6:00
2018/07/04
13:30
Internet
Phone
Yates Creek Rd, Heffley Lake Rd, Lake Bay Rd,Lakeview Dr
Equipment failure
Equipment replaced
CLOSED
AirSpeed Wireless
2018/07/04
13:14
2018/07/04
17:00
Internet
Phone
Notch Hill
Unknown, under investigation
Faulty power connection fixed
CLOSED - SCHEDULED
North Shuswap
2018/07/04
06:00
2018/07/04
12:30
Internet
Television
Phone
Prigmore, Celista Place, Chasey Rd, Halina Rd, Meadow Creek, Disdaro Dr, Tellington Dr, Bristow Rd, Lewis Rd, Evans Rd, Fraser Rd, Birtch Close, Fairview Rd, Aspen Rd, Fraser Cres, Estate Dr, Estate Close, Kendean Rd, Fortune Rd, Anglemont Way, Squilax Anglemont Hwy 4800-5518
Equipment upgrade
Upgrades completed
CLOSED
Salmon Arm
2018/07/03
06:00
2018/07/04
16:00
Television
Channel 209 Fox Seattle HD in all systems is off. Unknown at this time, Technicians are investigating.
Unknown, under investigation
Upstream provider reset equipment and reloaded maps
CLOSED - SCHEDULED
Chase
2018/07/03
06:00
2018/07/06
09:30
Television
The following channels show One Moment Please since channel map updates were completed

Ch 211 PBS Seattle
Ch 227 Much Music
Ch 228 YTV HD
Equipment maintenance
Channel map reloaded by upstream provider
CLOSED - SCHEDULED
Sicamous
2018/07/03
06:00
2018/07/06
09:30
Television
The following channels show One Moment Please since channel map updates were completed

Ch 211 PBS Seattle
Ch 227 Much Music
Ch 228 YTV HD
Equipment maintenance
Channel map reloaded by upstream provider
CLOSED
Ashcroft/Cache Creek
2018/07/02
07:00
2018/07/02
16:00
Internet
Television
Phone
North Ashcroft
(HARPER MILL RD, GOVERNMENT , HILL STREET , ASH , MCLEOD , PINE , BRUNSWICK , RIVERSIDE, RATTLESNAKE, COZY , PEARS , ELM ,TINGLEY ,WESTERN, MCLEOD ,BATTEL ,CEDAR )

All of Cache Creek
Unknown, under investigation
Power Issues in Headend.
CLOSED
Barriere
2018/06/30
08:00
2018/06/30
18:00
Television
Issue with upstream provider is causing issue with tv services in all of Barriere
Unknown, under investigation
Upstream provider corrected issue with channel map
CLOSED
Clearwater
2018/06/30
08:00
2018/06/30
18:00
Television
Issue with upstream provider is causing issue with tv services in all of Clearwater
Unknown, under investigation
Upstream provider corrected issue with channel map
CLOSED
Barriere
2018/06/29
8:30
2018/06/29
12:00
Television
Barriere.
Unknown, under investigation
OOB server restarted, services restored
CLOSED
Chase
2018/06/29
09:00
2018/06/29
16:00
Television
Following channels showing One Moment Please
#220 - Mascon Local Weather
#212 - Mascon Community Channel 1
#213 - Mascon Community Channel 2
#256 - Duetche Welle
Equimpent failure
Equipment replaced
CLOSED
Sicamous
2018/06/28
09:00
2018/06/28
09:30
Internet
Television
Phone
Hwy 97 south of 8 Mile
Equipment maintenance
Maintenance complete
CLOSED
Barriere
2018/06/28
07:00
2018/06/28
08:00
Internet
Television
All of Barriere
Equipment upgrade
Transferred service to new Headend.
CLOSED - SCHEDULED
Chase
2018/06/28
06:00
2018/06/28
07:00
Internet
Television
Phone
All of Chase
Equipment maintenance
Maintenance complete
CLOSED - SCHEDULED
AirSpeed Wireless
2018/06/28
06:00
2018/06/28
07:00
Internet
Phone
P2, NIB, Duck Range,
Equipment upgrade
Maintenance complete
CLOSED - SCHEDULED
Pritchard
2018/06/28
06:00
2018/06/28
07:00
Internet
Television
Phone
All of Pritchard
Equipment maintenance
Maintenance complete
CLOSED-SCHEDULED
Salmon Arm
2018/06/28
05:30
2018/06/28
06:00
Phone
Northern 911 Maintenance. This will affect all phone service customers in the Mascon systems. Service affected: Call traffic and routing 911 address Updates.
Equipment maintenance
Maintenance has been completed.
CLOSED - SCHEDULED
Little Shuswap
2018/06/27
06:00
2018/06/27
07:00
Internet
Television
Phone
All of Little Shuswap
Equipment upgrade
Replaced UPS
CLOSED - SCHEDULED
North Shuswap
2018/06/27
06:00
2018/06/27
07:00
Internet
Television
Phone
All of North Shuswap
Equipment upgrade
Replaced UPS
CLOSED - SCHEDULED
Burns Lake
2018/06/26
14:30
2018/06/26
15:30
Internet
Television
Phone
We are replacing critical equipment damaged during the last storm.
Equipment maintenance
Equipment Replaced
CLOSED
AirSpeed Wireless
2018/06/26
13:00
2018/06/27
16:00
Internet
Phone
Services from Notch Hill tower
Equipment failure
New cables instaled
CLOSED - SCHEDULED
Barriere
2018/06/26
08:00
2018/06/26
10:00
Internet
Television
Leonie Creek Rd
Equipment maintenance
Moved placement of street amp/tap
CLOSED
Chase
2018/06/25
05:00
2018/06/25
09:30
Internet
Television
Phone
All of Chase is without service
Power outage in area
Hydro restored, services back online
CLOSED
Little Shuswap
2018/06/25
05:00
2018/06/25
12:00
Internet
Television
Phone
All of Little Shuswap is without service
Power outage in area
Hydro restored, services back online
CLOSED
AirSpeed Wireless
2018/06/25
05:00
2018/06/26
16:00
Internet
Services from Notch Hill tower
Power outage in area
Power restored.
CLOSED
White Lake
2018/06/25
05:00
2018/06/25
12:00
Internet
Television
Phone
All of White Lake
Power outage in area
Hydro restored, services back online
CLOSED
Pritchard
2018/06/25
05:00
2018/06/25
12:00
Internet
Television
Phone
All of Pritchard
Power outage in area
Hydro restored, services back online
CLOSED
Sicamous
2018/06/25
05:00
2018/06/25
18:00
Internet
Television
Phone
Services are out affecting the following streets: Hemlock, Kappel, Maduik, Dogwood, Poage, Cottonwood, Birch, Dabell, Alder, Hunt, Swanson, Hummingbird, Davidson and parts of Hwy 97A beyond 6 Mile
Equipment failure
Equipment replaced
CLOSED
Nakusp
2018/06/25
05:00
2018/06/26
16:00
Internet
Television
Phone
Alexander Rd, Nakusp East Rd, Matchett Rd, Zacks Rd, Heppner Rd, Kangaroo Tr
Power outage in area
Power restored
CLOSED
North Shuswap
2018/06/25
04:00
2018/06/25
10:00
Internet
Television
Phone
Squilax anglemont Hwy, Squilax Anglemont Rd, Deville Rd, Seymour Rd,Hlina,Celista Pl,Tallington Dr, Disdero,Chasey rd,Davis Rd,Fortune Rd,Aspen rd,Columbia Dr, Golf course rd,Airstrip rd,Gardiner rd,Welch Rd,Lucerene Beach rd,Fransen rd
Power outage in area
Power Restored
CLOSED
Sicamous
2018/06/23
11:50
2018/06/23
13:00
Internet
Television
Phone
Solsqua,Riverside ave,Hemlock,Cambie Solsqua rd, Bundus, Hallfish,Hwy 97A.Triple R rd, Raven rd.
Power outage in area
Power restored.
CLOSED
North Shuswap
2018/06/22
06:00
2018/06/22
12:00
Internet
Television
Phone
All of North Shu.
Unknown, under investigation
Equipment repaired
CLOSED
Barriere
2018/06/21
10:30
2018/06/21
14:00
Internet
Television
Barriere Town Road, Birch, Spruce, Robin, Deejay, Leonie Creek, Lodge Pole, Oriole, McLean, Gibbs
Equipment maintenance
Tuning completed
CLOSED
North Shuswap
2018/06/21
09:00
2018/06/22
12:00
Internet
Phone
Beguelin Rd, Davis Rd, Estate Drive, Golf Course Dr, Lindsay Rd and Vickers Trail
Unknown, under investigation
Services restored by physical modem reboots
CLOSED
Fort St James
2018/06/21
07:00
2018/06/21
16:00
Television
Channels will be intermittent while technicians configure new channel map
Equipment maintenance
New map configured
CLOSED
Clearwater
2018/06/20
13:00
2018/06/20
14:00
Internet
Television
Robson, Myrtle, Helmcken, Park, Clearwater Valley, WyndHaven, Wildwood, Eden, Archibald, Fawn.
Equipment maintenance
Technician Finished Tuning
CLOSED
North Shuswap
2018/06/19
11:00
2018/06/19
16:00
Internet
Phone
Meadow Creek, Chasey, Hlina, Disdero, Tallington, Celista, Prigmore
Equipment maintenance
Maintenance complete
CLOSED
Vanderhoof
2018/06/15
12:00
2018/07/12
12:00
Television
Channels 420 and 221 are unavailable from the upstream provider.
Equipment upgrade
Channels restored
CLOSED
Burns Lake
2018/06/15
12:00
2018/07/12
12:00
Television
Channels 420 and 221 are unavailable from the upstream provider.
Equipment upgrade
Channels restored
CLOSED
Fraser Lake
2018/06/15
12:00
2018/07/12
12:00
Television
Channels 420 and 221 are unavailable from the upstream provider.
Equipment upgrade
Channels restored
CLOSED
Nakusp
2018/06/15
12:00
2018/07/12
12:00
Television
Channels 420 and 221 are unavailable from the upstream provider.
Equipment upgrade
Channels restored
CLOSED
Ashcroft/Cache Creek
2018/06/15
12:00
2018/07/12
12:00
Television
Channels 420 and 221 are unavailable from the upstream provider.
Equipment upgrade
Channels restored
CLOSED
Fort St James
2018/06/15
12:00
2018/07/12
12:00
Television
Channels 420 and 221 are unavailable from the upstream provider.
Equipment upgrade
Channels restored
CLOSED
Chase
2018/06/13
12:00
2018/06/13
16:00
Television
Upstream provider is currently experiencing outages on the following channels:

263, 261, 260,
(Fox, NBC, ABC Detroit)

Unknown, under investigation
Issue Resolved
CLOSED
Little Shuswap
2018/06/13
12:00
2018/06/13
16:00
Television
Upstream provider is currently experiencing outages on the following channels:

263, 261, 260,
(Fox, NBC, ABC Detroit)

Unknown, under investigation
Issue Resolved
CLOSED
North Shuswap
2018/06/13
12:00
2018/06/13
16:00
Television
Upstream provider is currently experiencing outages on the following channels:

263, 261, 260,
(Fox, NBC, ABC Detroit)

Unknown, under investigation
Issue Resolved
CLOSED
Clearwater
2018/06/12
07:00
2018/06/12
08:30
Internet
Vavenby, Rusell, Birch Island
Equipment maintenance
Issue Resolved
CLOSED
Sunnybrae
2018/06/11
13:00
2018/06/11
14:20
Television
Sunnybrae
Equipment maintenance
Replaced Transmod
CLOSED
Barriere
2018/06/08
11:00
2018/06/08
13:00
Television
Several channels showing One Moment Please
Unknown, under investigation
Transmod rebooted, service restored
CLOSED
Sun Peaks
2018/06/08
09:00
2018/06/08
12:00
Television
Bulk systems using VComm getting One Moment Please on ABC Seattle, NBC Seattle and CBS Seattle
Unknown, under investigation
Updated channel source IDs to SD
CLOSED
Chase
2018/06/07
07:30
2018/06/07
14:30
Television
Upstream provider is currently experiencing outages on the following channels:
Global Okanagan, CBC Vancouver, ABC Seattle, NBC Seattle, CBS Seattle, CNN, FOX Detroit, CTV Calgary, Global Toronto, Global Calgary, Global Edmonton, City TV Calgary, Golf, Miracle Network, Slice ,AMC, A&E, WGN, Rad X, TMN 3, Encore 2.
Equipment failure
Equipment repaired
CLOSED
Little Shuswap
2018/06/07
07:30
2018/06/07
14:30
Television
Upstream provider is currently experiencing outages on the following channels:
Global Okanagan, CBC Vancouver, ABC Seattle, NBC Seattle, CBS Seattle, CNN, FOX Detroit, CTV Calgary, Global Toronto, Global Calgary, Global Edmonton, City TV Calgary, Golf, Miracle Network, Slice ,AMC, A&E, WGN, Rad X, TMN 3, Encore 2.
Equipment failure
Equipment repaired
CLOSED
North Shuswap
2018/06/07
07:30
2018/06/07
14:30
Television
Upstream provider is currently experiencing outages on the following channels:
Global Okanagan, CBC Vancouver, ABC Seattle, NBC Seattle, CBS Seattle, CNN, FOX Detroit, CTV Calgary, Global Toronto, Global Calgary, Global Edmonton, City TV Calgary, Golf, Miracle Network, Slice ,AMC, A&E, WGN, Rad X, TMN 3, Encore 2.
Equipment failure
Equipment repaired
CLOSED
Pritchard
2018/06/07
07:30
2018/06/07
14:30
Television
Upstream provider is currently experiencing outages on the following channels:
Global Okanagan, CBC Vancouver, ABC Seattle, NBC Seattle, CBS Seattle, CNN, FOX Detroit, CTV Calgary, Global Toronto, Global Calgary, Global Edmonton, City TV Calgary, Golf, Miracle Network, Slice ,AMC, A&E, WGN, Rad X, TMN 3, Encore 2.
Equipment failure
Equipment repaired
CLOSED
Sicamous
2018/06/07
07:30
2018/06/07
14:30
Television
Upstream provider is currently experiencing outages on the following channels:
Global Okanagan, CBC Vancouver, ABC Seattle, NBC Seattle, CBS Seattle, CNN, FOX Detroit, CTV Calgary, Global Toronto, Global Calgary, Global Edmonton, City TV Calgary, Golf, Miracle Network, Slice ,AMC, A&E, WGN, Rad X, TMN 3, Encore 2.
Equipment failure
Equipment repaired
CLOSED
Ashcroft/Cache Creek
2018/06/07
07:30
2018/06/07
14:30
Television
Upstream provider is currently experiencing outages on the following channels:
Global Okanagan, CBC Vancouver, ABC Seattle, NBC Seattle, CBS Seattle, CNN, FOX Detroit, CTV Calgary, Global Toronto, Global Calgary, Global Edmonton, City TV Calgary, Golf, Miracle Network, Slice ,AMC, A&E, WGN, Rad X, TMN 3, Encore 2.
Equipment failure
Equipment repaired
CLOSED
Silver Creek
2018/06/07
07:30
2018/06/07
14:30
Television
Upstream provider is currently experiencing outages on the following channels:
Global Okanagan, CBC Vancouver, ABC Seattle, NBC Seattle, CBS Seattle, CNN, FOX Detroit, CTV Calgary, Global Toronto, Global Calgary, Global Edmonton, City TV Calgary, Golf, Miracle Network, Slice ,AMC, A&E, WGN, Rad X, TMN 3, Encore 2.
Equipment failure
Equipment repaired
CLOSED
Sun Peaks
2018/06/07
07:30
2018/06/07
14:30
Television
Upstream provider is currently experiencing outages on the following channels:
Global Okanagan, CBC Vancouver, ABC Seattle, NBC Seattle, CBS Seattle, CNN, FOX Detroit, CTV Calgary, Global Toronto, Global Calgary, Global Edmonton, City TV Calgary, Golf, Miracle Network, Slice ,AMC, A&E, WGN, Rad X, TMN 3, Encore 2.
Equipment failure
Equipment repaired
CLOSED
Fort St James
2018/06/07
07:30
2018/06/07
14:30
Television
Upstream provider is currently experiencing outages on the following channels:
Global Okanagan, CBC Vancouver, ABC Seattle, NBC Seattle, CBS Seattle, CNN, FOX Detroit, CTV Calgary, Global Toronto, Global Calgary, Global Edmonton, City TV Calgary, Golf, Miracle Network, Slice ,AMC, A&E, WGN, Rad X, TMN 3, Encore 2.
Equipment failure
Equipment repaired
CLOSED
Sunnybrae
2018/06/07
07:30
2018/06/07
14:30
Television
Upstream provider is currently experiencing outages on the following channels:
Global Okanagan, CBC Vancouver, ABC Seattle, NBC Seattle, CBS Seattle, CNN, FOX Detroit, CTV Calgary, Global Toronto, Global Calgary, Global Edmonton, City TV Calgary, Golf, Miracle Network, Slice ,AMC, A&E, WGN, Rad X, TMN 3, Encore 2.
Equipment failure
Equipment repaired
CLOSED
Fraser Lake
2018/06/07
07:30
2018/06/07
14:30
Television
Upstream provider is currently experiencing outages on the following channels:
Global Okanagan, CBC Vancouver, ABC Seattle, NBC Seattle, CBS Seattle, CNN, FOX Detroit, CTV Calgary, Global Toronto, Global Calgary, Global Edmonton, City TV Calgary, Golf, Miracle Network, Slice ,AMC, A&E, WGN, Rad X, TMN 3, Encore 2.
Equipment failure
Equipment repaired
CLOSED
Tobiano
2018/06/07
07:30
2018/06/07
14:30
Television
Upstream provider is currently experiencing outages on the following channels:
Global Okanagan, CBC Vancouver, ABC Seattle, NBC Seattle, CBS Seattle, CNN, FOX Detroit, CTV Calgary, Global Toronto, Global Calgary, Global Edmonton, City TV Calgary, Golf, Miracle Network, Slice ,AMC, A&E, WGN, Rad X, TMN 3, Encore 2.
Equipment failure
Equipment repaired
CLOSED
Burns Lake
2018/06/07
07:30
2018/06/07
14:30
Television
Upstream provider is currently experiencing outages on the following channels:
Global Okanagan, CBC Vancouver, ABC Seattle, NBC Seattle, CBS Seattle, CNN, FOX Detroit, CTV Calgary, Global Toronto, Global Calgary, Global Edmonton, City TV Calgary, Golf, Miracle Network, Slice ,AMC, A&E, WGN, Rad X, TMN 3, Encore 2.
Equipment failure
Equipment repaired
CLOSED
White Lake
2018/06/07
07:30
2018/06/07
14:30
Television
Upstream provider is currently experiencing outages on the following channels:
Global Okanagan, CBC Vancouver, ABC Seattle, NBC Seattle, CBS Seattle, CNN, FOX Detroit, CTV Calgary, Global Toronto, Global Calgary, Global Edmonton, City TV Calgary, Golf, Miracle Network, Slice ,AMC, A&E, WGN, Rad X, TMN 3, Encore 2.
Equipment failure
Equipment repaired
CLOSED
Vanderhoof
2018/06/07
07:30
2018/06/07
14:30
Television
Upstream provider is currently experiencing outages on the following channels:
Global Okanagan, CBC Vancouver, ABC Seattle, NBC Seattle, CBS Seattle, CNN, FOX Detroit, CTV Calgary, Global Toronto, Global Calgary, Global Edmonton, City TV Calgary, Golf, Miracle Network, Slice ,AMC, A&E, WGN, Rad X, TMN 3, Encore 2.
Equipment failure
Equipment repaired
CLOSED
Clearwater
2018/06/07
07:30
2018/06/07
14:30
Television
Upstream provider is currently experiencing outages on the following channels:
Global Okanagan, CBC Vancouver, ABC Seattle, NBC Seattle, CBS Seattle, CNN, FOX Detroit, CTV Calgary, Global Toronto, Global Calgary, Global Edmonton, City TV Calgary, Golf, Miracle Network, Slice ,AMC, A&E, WGN, Rad X, TMN 3, Encore 2.
Equipment failure
Equipment repaired
CLOSED
Nakusp
2018/06/07
07:30
2018/06/07
14:30
Television
Upstream provider is currently experiencing outages on the following channels:
Global Okanagan, CBC Vancouver, ABC Seattle, NBC Seattle, CBS Seattle, CNN, FOX Detroit, CTV Calgary, Global Toronto, Global Calgary, Global Edmonton, City TV Calgary, Golf, Miracle Network, Slice ,AMC, A&E, WGN, Rad X, TMN 3, Encore 2.
Equipment failure
Equipment repaired
CLOSED
Barriere
2018/06/07
07:30
2018/06/07
14:30
Television
Upstream provider is currently experiencing outages on the following channels:
Global Okanagan, CBC Vancouver, ABC Seattle, NBC Seattle, CBS Seattle, CNN, FOX Detroit, CTV Calgary, Global Toronto, Global Calgary, Global Edmonton, City TV Calgary, Golf, Miracle Network, Slice ,AMC, A&E, WGN, Rad X, TMN 3, Encore 2.
Equipment failure
Equipment repaired
CLOSED
Revelstoke
2018/06/07
07:30
2018/06/07
14:30
Television
Upstream provider is currently experiencing outages on the following channels:
Global Okanagan, CBC Vancouver, ABC Seattle, NBC Seattle, CBS Seattle, CNN, FOX Detroit, CTV Calgary, Global Toronto, Global Calgary, Global Edmonton, City TV Calgary, Golf, Miracle Network, Slice ,AMC, A&E, WGN, Rad X, TMN 3, Encore 2.
Equipment failure
Equipment repaired
CLOSED -SCHEDULED
Barriere
2018/06/07
07:00
2018/06/07
08:00
Internet
Television
Lodgepole Rd
Equipment maintenance
Replaced old tap.
CLOSED
Barriere
2018/06/06
13:50
2018/06/06
14:46
Internet
Television
Phone
Birch lane.
Equipment maintenance
Replace Cracked Cable
CLOSED
Sicamous
2018/06/06
10:30
2018/06/06
13:00
Television
Channels 206(ABC Seattle HD), 207(NBC Seattle HD) and 208(CBS Seattle HD) signal has been moved over to MPEG4. We require upgrade to transponder.
Equipment upgrade
Upgrade complete
CLOSED
Silver Creek
2018/06/06
10:30
2018/06/06
13:00
Television
Channels 206(ABC Seattle HD), 207(NBC Seattle HD) and 208(CBS Seattle HD) signal has been moved over to MPEG4. We require upgrade to transponder.
Equipment upgrade
Upgrade complete
CLOSED
Sun Peaks
2018/06/06
10:30
2018/06/06
13:00
Television
Channels 206(ABC Seattle HD), 207(NBC Seattle HD) and 208(CBS Seattle HD) signal has been moved over to MPEG4. We require upgrade to transponder.
Equipment upgrade
Upgrade Complete
CLOSED
Sunnybrae
2018/06/06
10:30
2018/06/06
13:00
Television
Channels 206(ABC Seattle HD), 207(NBC Seattle HD) and 208(CBS Seattle HD) signal has been moved over to MPEG4. We require upgrade to transponder.
Equipment upgrade
Upgrade complete
CLOSED
Tobiano
2018/06/06
10:30
2018/06/06
13:00
Television
Channels 206(ABC Seattle HD), 207(NBC Seattle HD) and 208(CBS Seattle HD) signal has been moved over to MPEG4. We require upgrade to transponder.
Equipment upgrade
Upgrade complete
CLOSED
White Lake
2018/06/06
10:30
2018/06/06
13:00
Television
Channels 206(ABC Seattle HD), 207(NBC Seattle HD) and 208(CBS Seattle HD) signal has been moved over to MPEG4. We require upgrade to transponder.
Equipment upgrade
Upgrade complete
CLOSED
Chase
2018/06/06
10:00
2018/06/06
13:00
Television
Channels 206(ABC Seattle HD), 207(NBC Seattle HD) and 208(CBS Seattle HD) signal has been moved over to MPEG4. We require upgrade to transponder.
Equipment upgrade
Upgrade complete
CLOSED
Little Shuswap
2018/06/06
10:00
2018/06/06
13:00
Television
Channels 206(ABC Seattle HD), 207(NBC Seattle HD) and 208(CBS Seattle HD) signal has been moved over to MPEG4. We require upgrade to transponder.
Equipment upgrade
Upgrade complete
CLOSED
North Shuswap
2018/06/06
10:00
2018/06/06
13:00
Television
Channels 206(ABC Seattle HD), 207(NBC Seattle HD) and 208(CBS Seattle HD) signal has been moved over to MPEG4. We require upgrade to transponder.
Equipment upgrade
Upgrade complete
CLOSED
Pritchard
2018/06/06
10:00
2018/06/06
13:00
Television
Channels 206(ABC Seattle HD), 207(NBC Seattle HD) and 208(CBS Seattle HD) signal has been moved over to MPEG4. We require upgrade to transponder.
Equipment upgrade
Upgrade complete
CLOSED
Clearwater
2018/06/06
10:00
2018/06/06
13:00
Television
Channels 295(ABC Seattle HD), 289(NBC Seattle HD) and 290(CBS Seattle HD) signal has been moved over to MPEG4. We require upgrade to transponder.
Equipment upgrade
Upgrade complete
CLOSED
Barriere
2018/06/06
10:00
2018/06/06
13:00
Television
Channels 295(ABC Seattle HD), 289(NBC Seattle HD) and 290(CBS Seattle HD) signal has been moved over to MPEG4. We require upgrade to transponder.
Equipment upgrade
Upgrade complete
CLOSED
Chase
2018/06/05
13:00
2018/06/05
00:45
Television
Problems with upstream provider is affecting the following channels
SRC Montreal
TVA West
RDI
Unknown, under investigation
Cut fibre in Ontario repaired
CLOSED
North Shuswap
2018/06/05
13:00
2018/06/05
00:45
Television
Problems with upstream provider is affecting the following channels
SRC Montreal
TVA West
RDI
Unknown, under investigation
Cut fibre in Ontario repaired
CLOSED
Pritchard
2018/06/05
13:00
2018/06/05
00:45
Television
Problems with upstream provider is affecting the following channels
SRC Montreal
TVA West
RDI
Unknown, under investigation
Cut fibre in Ontario repaired
CLOSED
Sicamous
2018/06/05
13:00
2018/06/05
00:45
Television
Problems with upstream provider is affecting the following channels
SRC Montreal
TVA West
RDI
Unknown, under investigation
Cut fibre in Ontario repaired
CLOSED
Sun Peaks
2018/06/05
13:00
2018/06/05
00:45
Television
Problems with upstream provider is affecting the following channels
SRC Montreal
TVA West
RDI
Unknown, under investigation
Cut fibre in Ontario repaired
CLOSED
Sunnybrae
2018/06/05
13:00
2018/06/05
00:45
Television
Problems with upstream provider is affecting the following channels
SRC Montreal
TVA West
RDI
Unknown, under investigation
Cut fibre in Ontario repaired
CLOSED
Tobiano
2018/06/05
13:00
2018/06/05
00:45
Television
Problems with upstream provider is affecting the following channels
SRC Montreal
TVA West
RDI
Unknown, under investigation
Cut fibre in Ontario repaired
CLOSED
White Lake
2018/06/05
13:00
2018/06/05
00:45
Television
Problems with upstream provider is affecting the following channels
SRC Montreal
TVA West
RDI
Unknown, under investigation
Cut fibre in Ontario repaired
CLOSED
Clearwater
2018/06/05
13:00
2018/06/05
00:45
Television
Problems with upstream provider is affecting the following channels
SRC Montreal
TVA West
RDI
Unknown, under investigation
Cut fibre in Ontario repaired
CLOSED
Barriere
2018/06/05
13:00
2018/06/05
00:45
Television
Problems with upstream provider is affecting the following channels
SRC Montreal
TVA West
RDI
Unknown, under investigation
Cut fibre in Ontario repaired
CLOSED
Revelstoke
2018/06/05
13:00
2018/06/05
00:45
Television
Problems with upstream provider is affecting the following channels
SRC Montreal
TVA West
RDI
Unknown, under investigation
Cut fibre in Ontario repaired
CLOSED
Nakusp
2018/06/05
13:00
2018/06/05
00:45
Television
Problems with upstream provider is affecting the following channels
SRC Montreal
TVA West
RDI
Unknown, under investigation
Cut fibre in Ontario repaired
CLOSED
Vanderhoof
2018/06/05
13:00
2018/06/05
00:45
Television
Problems with upstream provider is affecting the following channels
SRC Montreal
TVA West
RDI
Unknown, under investigation
Cut fibre in Ontario repaired
CLOSED
Burns Lake
2018/06/05
13:00
2018/06/05
00:45
Television
Problems with upstream provider is affecting the following channels
SRC Montreal
TVA West
RDI
Unknown, under investigation
Cut fibre in Ontario repaired
CLOSED
Fraser Lake
2018/06/05
13:00
2018/06/05
00:45
Television
Problems with upstream provider is affecting the following channels
SRC Montreal
TVA West
RDI
Unknown, under investigation
Cut fibre in Ontario repaired
CLOSED
Fort St James
2018/06/05
13:00
2018/06/05
00:45
Television
Problems with upstream provider is affecting the following channels
SRC Montreal
TVA West
RDI
Unknown, under investigation
Cut fibre in Ontario repaired
CLOSED - SCHEDULED
Silver Creek
2018/06/05
12:00
2018/06/05
12:20
Television
The following channels will be temporarily offline while technicians make equipment changes:
Sportsnet Pacific HD, Sportsnet 1 HD, Sportsnet West HD, Sportsnet East HD, Showcase HD, HD PPV 1, Sportsnet 1 Canucks HD, Golf HD, Sportsnet 360 HD, AMC Canada HD, History HD, WGN HD, A&E HD, TLC HD, CNN HD
Equipment maintenance
Equipment changes completed
CLOSED
AirSpeed Wireless
2018/06/04
17:34
2018/06/05
00:15
Internet
R3
Power outage in area
Power Restored to area
CLOSED
Barriere
2018/06/04
10:10
2018/06/04
10:45
Internet
Television
Phone
Lodgepole Rd.
Equipment maintenance
Repaired Cracked Mainline
CLOSED
White Lake
2018/06/04
10:00
2018/06/04
11:00
Internet
Phone
White lake has lost it's wireless feed, internet/phone will be down.
Power outage in area
link rebooted and recovered.
CLOSED
Sicamous
2018/06/04
08:00
2018/06/04
14:00
Television
The following channels are experiencing intermittent issues:
Golf HD
Sportsnet 360 HD
AMC HD
History HD
WGN HD
A&E HD
TLC HD
CNN HD
Unknown, under investigation
Discovered and removed wasps nest from dish
CLOSED
Sicamous
2018/06/03
11:00
2018/06/03
12:15
Television
RF 9 is currently down.
Channels 306(Golf), 312(Sportsnet 360), 420(AMC), 392(History), 464(WGN), 440(A&E), 382(TLC), 251(CNN)
Unknown, under investigation
Rebooted equipment in the headend.
CLOSED
Chase
2018/05/31
10:00
2018/06/01
17:00
Television
Shaw is having issues with their television broadcasting services. Pixelization issues on TSN 1-5, SportsnetWest, SportsnetPacific, SportsnetEast, SportsnetOntario, Food HD, HGTV and various other channels.
Equipment failure
Issue resolved by upstream provider
CLOSED
Little Shuswap
2018/05/31
10:00
2018/06/01
17:00
Television
Shaw is having issues with their television broadcasting services. Pixelization issues on TSN 1-5, SportsnetWest, SportsnetPacific, SportsnetEast, SportsnetOntario, Food HD, HGTV and various other channels.
Equipment failure
Issue resolved by upstream provider
CLOSED
Pritchard
2018/05/31
10:00
2018/06/01
17:00
Television
Shaw is having issues with their television broadcasting services. Pixelization issues on TSN 1-5, SportsnetWest, SportsnetPacific, SportsnetEast, SportsnetOntario, Food HD, HGTV and various other channels.
Equipment failure
Issue resolved by upstream provider
CLOSED
North Shuswap
2018/05/31
10:00
2018/06/01
17:00
Television
Shaw is having issues with their television broadcasting services. Pixelization issues on TSN 1-5, SportsnetWest, SportsnetPacific, SportsnetEast, SportsnetOntario, Food HD, HGTV and various other channels.
Equipment failure
Issue resolved by upstream provider
CLOSED
Silver Creek
2018/05/31
10:00
2018/06/01
17:00
Shaw is having issues with their television broadcasting services. Pixelization issues on TSN 1-5, SportsnetWest, SportsnetPacific, SportsnetEast, SportsnetOntario, Food HD, HGTV and various other channels.
Equipment failure
Issue resolved by upstream provider
CLOSED
Sicamous
2018/05/31
10:00
2018/06/04
17:00
Television
Shaw is having issues with their television broadcasting services. Pixelization issues on TSN 1-5, SportsnetWest, SportsnetPacific, SportsnetEast, SportsnetOntario, Food HD, HGTV and various other channels.
Equipment failure
Issue resolved by upstream provider
CLOSED
Sun Peaks
2018/05/31
10:00
2018/06/01
17:00
Television
Shaw is having issues with their television broadcasting services. Pixelization issues on TSN 1-5, SportsnetWest, SportsnetPacific, SportsnetEast, SportsnetOntario, Food HD, HGTV and various other channels.
Equipment failure
Issue resolved by upstream provider
CLOSED
Sunnybrae
2018/05/31
10:00
2018/06/01
17:00
Television
Shaw is having issues with their television broadcasting services. Pixelization issues on TSN 1-5, SportsnetWest, SportsnetPacific, SportsnetEast, SportsnetOntario, Food HD, HGTV and various other channels.
Equipment failure
Issue resolved by upstream provider
CLOSED
Tobiano
2018/05/31
10:00
2018/06/01
17:00
Television
Shaw is having issues with their television broadcasting services. Pixelization issues on TSN 1-5, SportsnetWest, SportsnetPacific, SportsnetEast, SportsnetOntario, Food HD, HGTV and various other channels.
Equipment failure
Issue resolved by upstream provider
CLOSED
White Lake
2018/05/31
10:00
2018/06/01
17:00
Television
Shaw is having issues with their television broadcasting services. Pixelization issues on TSN 1-5, SportsnetWest, SportsnetPacific, SportsnetEast, SportsnetOntario, Food HD, HGTV and various other channels.
Equipment failure
Issue resolved by upstream provider
CLOSED
Clearwater
2018/05/31
10:00
2018/06/01
17:00
Television
Shaw is having issues with their television broadcasting services. Pixelization issues on TSN 1-5, SportsnetWest, SportsnetPacific, SportsnetEast, SportsnetOntario, Food HD, HGTV and various other channels.
Equipment failure
Issue resolved by upstream provider
CLOSED
Barriere
2018/05/31
10:00
2018/06/01
17:00
Television
Shaw is having issues with their television broadcasting services. Pixelization issues on TSN 1-5, SportsnetWest, SportsnetPacific, SportsnetEast, SportsnetOntario, Food HD, HGTV and various other channels.
Equipment failure
Issue resolved by upstream provider
CLOSED
Revelstoke
2018/05/31
10:00
2018/06/01
17:00
Television
Shaw is having issues with their television broadcasting services. Pixelization issues on TSN 1-5, SportsnetWest, SportsnetPacific, SportsnetEast, SportsnetOntario, Food HD, HGTV and various other channels.
Equipment failure
Issue resolved by upstream provider
CLOSED
Nakusp
2018/05/31
10:00
2018/06/01
17:00
Television
Shaw is having issues with their television broadcasting services. Pixelization issues on TSN 1-5, SportsnetWest, SportsnetPacific, SportsnetEast, SportsnetOntario, Food HD, HGTV and various other channels.
Equipment failure
Issue resolved by upstream provider
CLOSED
Vanderhoof
2018/05/31
10:00
2018/06/01
17:00
Television
Shaw is having issues with their television broadcasting services. Pixelization issues on TSN 1-5, SportsnetWest, SportsnetPacific, SportsnetEast, SportsnetOntario, Food HD, HGTV and various other channels.
Equipment failure
Issue resolved by upstream provider
CLOSED
Burns Lake
2018/05/31
10:00
2018/06/01
17:00
Television
Shaw is having issues with their television broadcasting services. Pixelization issues on TSN 1-5, SportsnetWest, SportsnetPacific, SportsnetEast, SportsnetOntario, Food HD, HGTV and various other channels.
Equipment failure
Issue resolved by upstream provider
CLOSED
Fort St James
2018/05/31
10:00
2018/06/01
17:00
Television
Shaw is having issues with their television broadcasting services. Pixelization issues on TSN 1-5, SportsnetWest, SportsnetPacific, SportsnetEast, SportsnetOntario, Food HD, HGTV and various other channels.
Equipment failure
Issue resolved by upstream provider
CLOSED
Fraser Lake
2018/05/31
10:00
2018/06/01
17:00
Television
Shaw is having issues with their television broadcasting services. Pixelization issues on TSN 1-5, SportsnetWest, SportsnetPacific, SportsnetEast, SportsnetOntario, Food HD, HGTV and various other channels.
Equipment failure
Issue resolved by upstream provider
CLOSED
Ashcroft/Cache Creek
2018/05/31
10:00
2018/06/01
17:00
Television
Shaw is having issues with their television broadcasting services. Pixelization issues on TSN 1-5, SportsnetWest, SportsnetPacific, SportsnetEast, SportsnetOntario, Food HD, HGTV and various other channels.
Equipment failure
Issue resolved by upstream provider
CLOSED-SCHEDULED
Clearwater
2018/05/30
12:00
2018/05/30
16:30
Internet
Television
Phone
Wyndhaven ,Robson , Clearwater Village Rd,Wildwood ,Park Dr ,Archibald , Helmcken , Eden ,
Lytton Cr , Evergreen Pl ,
Azure , Norfolk ,
Equipment maintenance
Maintenance complete.
CLOSED
Nakusp
2018/05/29
6:00
2018/06/06
12:00
Television
The following channels are offline:AMC HD,TLC HD,TWN
Equipment maintenance
Maintenance complete
CLOSED
Ashcroft/Cache Creek
2018/05/29
6:00
2018/06/06
12:00
Television
The following channels are offline:AMC HD,TLC HD,TWN
Equipment failure
Equipment replaced
CLOSED
Chase
2018/05/29
11:00
2018/05/29
15:00
Television
Shaw is having issues with their television broadcasting services. Pixelization issues on TSN 1-5, SportsnetWest, SportsnetPacific, SportsnetEast, SportsnetOntario, Food HD, HGTV and various other channels.
Equipment failure
Issue has been fixed.
CLOSED
Little Shuswap
2018/05/29
11:00
2018/05/29
15:00
Television
Shaw is having issues with their television broadcasting services. Pixelization issues on TSN 1-5, SportsnetWest, SportsnetPacific, SportsnetEast, SportsnetOntario, Food HD, HGTV and various other channels.
Equipment failure
Issue has been fixed.
CLOSED
North Shuswap
2018/05/29
11:00
2018/05/29
15:00
Television
Shaw is having issues with their television broadcasting services. Pixelization issues on TSN 1-5, SportsnetWest, SportsnetPacific, SportsnetEast, SportsnetOntario, Food HD, HGTV and various other channels.
Equipment failure
Issue has been fixed.
CLOSED
Pritchard
2018/05/29
11:00
2018/05/29
15:00
Television
Shaw is having issues with their television broadcasting services. Pixelization issues on TSN 1-5, SportsnetWest, SportsnetPacific, SportsnetEast, SportsnetOntario, Food HD, HGTV and various other channels.
Equipment failure
Issue has been fixed.
CLOSED
Sicamous
2018/05/29
11:00
2018/05/29
15:00
Television
Shaw is having issues with their television broadcasting services. Pixelization issues on TSN 1-5, SportsnetWest, SportsnetPacific, SportsnetEast, SportsnetOntario, Food HD, HGTV and various other channels.
Equipment failure
Issue has been fixed.
CLOSED
Silver Creek
2018/05/29
11:00
2018/05/29
15:00
Television
Shaw is having issues with their television broadcasting services. Pixelization issues on TSN 1-5, SportsnetWest, SportsnetPacific, SportsnetEast, SportsnetOntario, Food HD, HGTV and various other channels.
Equipment failure
Issue has been fixed.
CLOSED
Sun Peaks
2018/05/29
11:00
2018/05/29
15:00
Television
Shaw is having issues with their television broadcasting services. Pixelization issues on TSN 1-5, SportsnetWest, SportsnetPacific, SportsnetEast, SportsnetOntario, Food HD, HGTV and various other channels.
Equipment failure
Issue has been fixed.
CLOSED
Sunnybrae
2018/05/29
11:00
2018/05/29
15:00
Television
Shaw is having issues with their television broadcasting services. Pixelization issues on TSN 1-5, SportsnetWest, SportsnetPacific, SportsnetEast, SportsnetOntario, Food HD, HGTV and various other channels.
Equipment failure
Issue has been fixed.
CLOSED
Tobiano
2018/05/29
11:00
2018/05/29
15:00
Television
Shaw is having issues with their television broadcasting services. Pixelization issues on TSN 1-5, SportsnetWest, SportsnetPacific, SportsnetEast, SportsnetOntario, Food HD, HGTV and various other channels.
Equipment failure
Issue has been fixed.
CLOSED
White Lake
2018/05/29
11:00
2018/05/29
15:00
Television
Shaw is having issues with their television broadcasting services. Pixelization issues on TSN 1-5, SportsnetWest, SportsnetPacific, SportsnetEast, SportsnetOntario, Food HD, HGTV and various other channels.
Equipment failure
Issue has been fixed.
CLOSED
Clearwater
2018/05/29
11:00
2018/05/29
15:00
Television
Shaw is having issues with their television broadcasting services. Pixelization issues on TSN 1-5, SportsnetWest, SportsnetPacific, SportsnetEast, SportsnetOntario, Food HD, HGTV and various other channels.
Equipment failure
Issue has been fixed.
CLOSED
Barriere
2018/05/29
11:00
2018/05/29
15:00
Television
Shaw is having issues with their television broadcasting services. Pixelization issues on TSN 1-5, SportsnetWest, SportsnetPacific, SportsnetEast, SportsnetOntario, Food HD, HGTV and various other channels.
Equipment failure
Issue has been fixed.
CLOSED
Revelstoke
2018/05/29
11:00
2018/05/29
15:00
Television
Shaw is having issues with their television broadcasting services. Pixelization issues on TSN 1-5, SportsnetWest, SportsnetPacific, SportsnetEast, SportsnetOntario, Food HD, HGTV and various other channels.
Equipment failure
Issue has been fixed.
CLOSED
Nakusp
2018/05/29
11:00
2018/05/29
15:00
Television
Shaw is having issues with their television broadcasting services. Pixelization issues on TSN 1-5, SportsnetWest, SportsnetPacific, SportsnetEast, SportsnetOntario, Food HD, HGTV and various other channels.
Equipment failure
Issue has been fixed.
CLOSED
Vanderhoof
2018/05/29
11:00
2018/05/29
15:00
Television
Shaw is having issues with their television broadcasting services. Pixelization issues on TSN 1-5, SportsnetWest, SportsnetPacific, SportsnetEast, SportsnetOntario, Food HD, HGTV and various other channels.
Equipment failure
Issue has been fixed.
CLOSED
Burns Lake
2018/05/29
11:00
2018/05/29
15:00
Television
Shaw is having issues with their television broadcasting services. Pixelization issues on TSN 1-5, SportsnetWest, SportsnetPacific, SportsnetEast, SportsnetOntario, Food HD, HGTV and various other channels.
Equipment failure
Issue has been fixed.
CLOSED
Fraser Lake
2018/05/29
11:00
2018/05/29
15:00
Television
Shaw is having issues with their television broadcasting services. Pixelization issues on TSN 1-5, SportsnetWest, SportsnetPacific, SportsnetEast, SportsnetOntario, Food HD, HGTV and various other channels.
Equipment failure
Issue has been fixed.
CLOSED
Fort St James
2018/05/29
11:00
2018/05/29
15:00
Television
Shaw is having issues with their television broadcasting services. Pixelization issues on TSN 1-5, SportsnetWest, SportsnetPacific, SportsnetEast, SportsnetOntario, Food HD, HGTV and various other channels.
Equipment failure
Issue has been fixed.
CLOSED
Ashcroft/Cache Creek
2018/05/29
11:00
2018/05/29
15:00
Television
Shaw is having issues with their television broadcasting services. Pixelization issues on TSN 1-5, SportsnetWest, SportsnetPacific, SportsnetEast, SportsnetOntario, Food HD, HGTV and various other channels.
Equipment failure
Issue has been fixed.
CLOSED-SCHEDULED
Vanderhoof
2018/05/29
06:00
2018/05/29
08:00
Television
Phone
Equipment maintenance
Equipment upgrade
Pending
CLOSED SCHEDULED
Sicamous
2018/05/29
05:00
2018/05/29
08:00
Internet
Television
Phone
Equipment maintenance in the head End. Re-installing UPS
Equipment maintenance
Reinstalled UPS
CLOSED
North Shuswap
2018/05/28
14:30
2018/05/28
15:20
Internet
Phone
There appears to be a problem with modems staying online on/near the highway between meadow creek road and McClasky road.
Unknown, under investigation
Loose Jumper on CMTS.
CLOSED
Sicamous
2018/05/27
08:00
2018/05/28
12:00
Television
Channels 275(City TV Calgary), 271(CTV Calgary), 273(Global Calgary), 268(CTV Toronto), 454(CMT), 226(RDI), 370(HGTV). All say One Moment Please.
Unknown, under investigation
Rebooted Transmod
CLOSED
Chase
2018/05/26
17:25
2018/05/26
17:35
Internet
Phone
All of Chase
Equipment maintenance
Pending
CLOSED
Clearwater
2018/05/26
08:00
2018/05/26
13:00
Internet
Television
BC Hydro has a scheduled power outage which will interrupt our service to all of Clearwater.
Power outage in area
Power Restored to Area
CLOSED
Chase
2018/05/26
06:00
2018/05/26
18:00
Internet
Television
Phone
Thompson ,Bay,Shuswap,Chase st,Haldane,Pauqette,Wilson,Hendry,Hillside,1st ave,Willow,Sicamous st,Cedar,Currie,Coburn
Unknown, under investigation
Reseated Cable Cards
CLOSED
Sicamous
2018/05/26
05:00
2018/05/26
19:15
Internet
Television
Phone
Hallfish, Bundus, Cemetary, Triple R, Payne, Raven, Riverside
Equipment failure
Blown Fuse in Trunk
CLOSED
Ashcroft/Cache Creek
2018/05/25
14:00
2018/05/25
17:00
Television
Local Weather Channel, CTV Two VI, Omni 1, CBC Calgary, AMC HD, TLC HD, CTE FM,TWN, RDI, Fox Seattle, CTV Toronto, Food HD, Hifi HD, Smithsonian, BBC Earth, Much Music HD, Global Vancouver, CTV Vancouver HD, CBC Vancouver, BC 1 HD, H2 HD, Lifetime HD, Slice HD, Comedy HD, TMN 3 HD, Sn world HD, TMN Encore 2 HD, YTV HD, Family HD, Discovery HD, SN Ontario, CFJC CBC Kamloops
Equipment failure
Pending
CLOSED
Sicamous
2018/05/25
12:30
2018/05/25
15:00
Internet
Television
Phone
Power to Head End currently down, all of Sicamous will be affected
Equipment failure
Power restored
CLOSED
Ashcroft/Cache Creek
2018/05/25
00:00
2018/05/25
20:00
Television
Upgrading television to new channel map.
Equipment upgrade
Pending
CLOSED
Nakusp
2018/05/24
16:01
2018/05/25
20:00
Television
The following channels are offline -CTV Two VI, Much Music HD, Global Okanagan SD, Omni 1, CBC Calgary, AMC HD, TLC HD, TWN, RDI, SN Ontario, CFJC CBC Kamloops
Equipment failure
Pending
CLOSED - SCHEDULED
Nakusp
2018/05/24
07:00
2018/05/24
15:00
Television
Upgrading television to new channel map.
Equipment upgrade
Pending
CLOSED
Chase
2018/05/24
07:00
2018/05/24
12:00
Television
CBC Calgary (ch 266), Omni 1 (ch 217), CTV Two Vancouver (Ch 269) displaying message One Moment Please as a result of Mpeg 2-4 transition
Unknown, under investigation
Upstream provider corrected Modulation, channels restored
CLOSED
Little Shuswap
2018/05/24
07:00
2018/05/24
12:00
Television
CBC Calgary (ch 266), Omni 1 (ch 217), CTV Two Vancouver (Ch 269) displaying message One Moment Please as a result of Mpeg 2-4 transition
Unknown, under investigation
Upstream provider corrected Modulation, channels restored
CLOSED
North Shuswap
2018/05/24
07:00
2018/05/24
12:00
Television
CBC Calgary (ch 266), Omni 1 (ch 217), CTV Two Vancouver (Ch 269) displaying message One Moment Please as a result of Mpeg 2-4 transition
Unknown, under investigation
Upstream provider corrected Modulation, channels restored
CLOSED
Pritchard
2018/05/24
07:00
2018/05/24
12:00
Television
CBC Calgary (ch 266), Omni 1 (ch 217), CTV Two Vancouver (Ch 269) displaying message One Moment Please as a result of Mpeg 2-4 transition
Unknown, under investigation
Upstream provider corrected Modulation, channels restored
CLOSED
Sicamous
2018/05/24
07:00
2018/05/24
12:00
Television
CBC Calgary (ch 266), Omni 1 (ch 217), CTV Two Vancouver (Ch 269) displaying message One Moment Please as a result of Mpeg 2-4 transition
Unknown, under investigation
Upstream provider corrected Modulation, channels restored
CLOSED
Silver Creek
2018/05/24
07:00
2018/05/24
12:00
Television
CBC Calgary (ch 266), Omni 1 (ch 217), CTV Two Vancouver (Ch 269) displaying message One Moment Please as a result of Mpeg 2-4 transition
Unknown, under investigation
Upstream provider corrected Modulation, channels restored
CLOSED
Sunnybrae
2018/05/24
07:00
2018/05/24
12:00
Television
CBC Calgary (ch 266), Omni 1 (ch 217), CTV Two Vancouver (Ch 269) displaying message One Moment Please as a result of Mpeg 2-4 transition
Unknown, under investigation
Upstream provider corrected Modulation, channels restored
CLOSED
Tobiano
2018/05/24
07:00
2018/05/24
12:00
Television
CBC Calgary (ch 266), Omni 1 (ch 217), CTV Two Vancouver (Ch 269) displaying message One Moment Please as a result of Mpeg 2-4 transition
Unknown, under investigation
Upstream provider corrected Modulation, channels restored
CLOSED
White Lake
2018/05/24
07:00
2018/05/24
12:00
Television
CBC Calgary (ch 266), Omni 1 (ch 217), CTV Two Vancouver (Ch 269) displaying message One Moment Please as a result of Mpeg 2-4 transition
Unknown, under investigation
Upstream provider corrected Modulation, channels restored
CLOSED-SCHEDULED
Chase
2018/05/24
06:00
2018/05/24
07:00
Internet
Phone
Conducting system upgrades, service may be intermittent.
Equipment upgrade
Upgrade Complete
CLOSED-SCHEDULED
Sun Peaks
2018/05/24
06:00
2018/05/24
07:00
Internet
Phone
Conducting system upgrades, service may be intermittent.
Equipment upgrade
Upgrade Complete
CLOSED
Sicamous
2018/05/24
01:00
2018/05/24
08:00
Internet
Television
Phone
All of Sicamous. We are upgrading our electrical service for more capacity in the Headend
Equipment upgrade
Upgrade Complete
CLOSED-SCHEDULED
Clearwater
2018/05/23
13:00
2018/05/23
15:00
Internet
Television
Evergreen Acres units 1 - 22
Equipment upgrade
Upgrade complete
CLOSED-SCHEDULED
Vanderhoof
2018/05/22
06:00
2018/05/22
07:00
Internet
Television
Loop, Northside, Vanderview, Reid, Bublitz, Hawes, Redfearn, Sackner, Douglas, Omineca, Church, Victoria, Burrard, Abbey
Equipment maintenance
Maintenance complete.
CLOSED
Clearwater
2018/05/22
05:00
2018/05/22
15:00
Internet
Television
There will be a brief interruption to internet service and intermittent channel outages during the maintenance window as technicians perform necessary equipment changes.
Equipment maintenance
All channels except, 346 (CTV Toronto) have been restored.
CLOSED
Barriere
2018/05/22
05:00
2018/05/22
15:00
Internet
Television
There will be a brief interruption to internet service and intermittent channel outages during the maintenance window as technicians perform necessary equipment changes.
Equipment maintenance
All channels except, 346 (CTV Toronto) have been restored.
CLOSED
Vanderhoof
2018/05/18
07:39
2018/05/18
12:00
Internet
Television
There is a faulty piece of equipment causing issues. Technicians are in the process of replacing that equipment.
This will affect Church,Loop,Northside,Bublitz,Abby,and Avon
Equipment failure
Replaced failed Trunk Amp and services restored
CLOSED
AirSpeed Wireless
2018/05/17
13:00
2018/05/17
17:00
Internet
Television
Phone
Notch Hill Tower subscribers
Unknown, under investigation
Service restored
CLOSED
Vanderhoof
2018/05/17
06:30
2018/05/17
12:00
Internet
Television
Phone
We are doing maintenance in the Head end that will affect Loop.Northside,Fraser and some of the Downtown Core
Equipment maintenance
Maintenance completed
CLOSED - SCHEDULED
Clearwater
2018/05/16
04:00
2018/05/16
09:00
Internet
All Internet customers in the Clearwater area will be affected by intermittent service while network system upgrades are being completed.
Equipment upgrade
Completed
CLOSED - SCHEDULED
Barriere
2018/05/16
04:00
2018/05/16
09:00
Internet
All Internet customers in the Barriere area will be affected by intermittent service while network system upgrades are being completed.
Equipment upgrade
Completed
CLOSED
Clearwater
2018/05/15
10:59
2018/05/15
13:00
Internet
Television
There is an issue affecting Helmcken Technician is looking into the issue
Unknown, under investigation
Found bad connector
CLOSED
Chase
2018/05/15
08:00
2018/05/15
17:00
Television
CBC Calgary (ch 266), Omni 1 (ch 217), CTV Two Vancouver (Ch 269) displaying message One Moment Please as a result of Mpeg 2-4 transition
Equipment maintenance
Mpeg transition changes reverted, service restored
CLOSED
Little Shuswap
2018/05/15
08:00
2018/05/15
17:00
Television
CBC Calgary (ch 266), Omni 1 (ch 217), CTV Two Vancouver (Ch 269) displaying message One Moment Please as a result of Mpeg 2-4 transition
Equipment maintenance
Mpeg transition changes reverted, service restored
CLOSED
North Shuswap
2018/05/15
08:00
2018/05/15
17:00
Television
CBC Calgary (ch 266), Omni 1 (ch 217), CTV Two Vancouver (Ch 269) displaying message One Moment Please as a result of Mpeg 2-4 transition
Equipment maintenance
Mpeg transition changes reverted, service restored
CLOSED
Pritchard
2018/05/15
08:00
2018/05/15
17:00
Television
CBC Calgary (ch 266), Omni 1 (ch 217), CTV Two Vancouver (Ch 269) displaying message One Moment Please as a result of Mpeg 2-4 transition
Equipment maintenance
Mpeg transition changes reverted, service restored
CLOSED
Sicamous
2018/05/15
08:00
2018/05/15
17:00
Television
CBC Calgary (ch 266), Omni 1 (ch 217), CTV Two Vancouver (Ch 269) displaying message One Moment Please as a result of Mpeg 2-4 transition
Equipment maintenance
Mpeg transition changes reverted, service restored
CLOSED
Silver Creek
2018/05/15
08:00
2018/05/15
17:00
Television
CBC Calgary (ch 266), Omni 1 (ch 217), CTV Two Vancouver (Ch 269) displaying message One Moment Please as a result of Mpeg 2-4 transition
Equipment maintenance
Mpeg transition changes reverted, service restored
CLOSED
Sunnybrae
2018/05/15
08:00
2018/05/15
17:00
Television
CBC Calgary (ch 266), Omni 1 (ch 217), CTV Two Vancouver (Ch 269) displaying message One Moment Please as a result of Mpeg 2-4 transition
Equipment maintenance
Mpeg transition changes reverted, service restored
CLOSED
Tobiano
2018/05/15
08:00
2018/05/15
17:00
Television
CBC Calgary (ch 266), Omni 1 (ch 217), CTV Two Vancouver (Ch 269) displaying message One Moment Please as a result of Mpeg 2-4 transition
Equipment maintenance
Mpeg transition changes reverted, service restored
CLOSED
White Lake
2018/05/15
08:00
2018/05/15
17:00
Television
CBC Calgary (ch 266), Omni 1 (ch 217), CTV Two Vancouver (Ch 269) displaying message One Moment Please as a result of Mpeg 2-4 transition
Equipment maintenance
Mpeg transition changes reverted, service restored
CLOSED - SCHEDULED
Nakusp
2018/05/15
06:00
2018/05/15
07:15
Internet
Phone
Downstream channel change May 15th starting at 6am, this will affect all internet and phone customers for roughly 1 hour.
Equipment upgrade
Changes complete
CLOSED
AirSpeed Wireless
2018/05/15
05:57
2018/05/15
11:00
Internet
Phone
There is a hydro outage affecting customers on the Eagle Bay towers.
Hydro has crews assigned but no ETA on resolution.
Power outage in area
Power restored
CLOSED
North Shuswap
2018/05/15
05:54
2018/05/16
11:00
Internet
Television
Phone
There is a hydro outage affecting services in North shuswap.
Hydro has crews assigned but no ETA of resolution
Power outage in area
Power restored
CLOSED
Fort St James
2018/05/14
07:00
2018/05/14
9:20
Internet
Television
Phone
Laird,Elm,Heatmont,Stuart,Seventh.
Unknown, under investigation
Replaced faulty power supply
CLOSED
Little Shuswap
2018/05/13
12:15
2018/05/13
15:00
Internet
Phone
Little Shuswap Lake Road
Unknown, under investigation
Replaced faulty reverse motherboard in line extender.
CLOSED
Clearwater
2018/05/11
13:00
2018/05/11
15:00
Internet
Television
Park Drive
Equipment upgrade
Added house amp to improve signal.
CLOSED
Barriere
2018/05/11
11:20
2018/05/11
11:30
Internet
Television
Phone
Services to Sunset Trailer Park will be affected as technician makes required changes to lines
Equipment maintenance
Cut in a tap for new customer
CLOSED
Vanderhoof
2018/05/10
04:30
2018/05/10
18:00
Internet
Television
Phone
Victoria St. Riverview, Waterview, Recreation Rd.
Unknown, under investigation
Fixed burnt neutral in supply cabinet
CLOSED
White Lake
2018/05/09
10:56
2018/05/09
11:30
Internet
Television
Phone
3100 block and higher on White Lake Rd, Hautala Rd, Lakeview Heights.
Equipment failure
Equipment replaced
CLOSED
White Lake
2018/05/09
10:00
2018/05/08
16:00
Internet
Phone
Whitelake rd, Heron, Schmidt , Hautala.
Equipment failure
Equipment replaced
CLOSED
Pritchard
2018/05/09
07:00
2018/05/09
12:00
Internet
Television
Phone
All Services in Pritchard are currently offline.
BC Hydro Outage
Power restored to area
CLOSED
Chase
2018/05/09
07:00
2018/05/09
12:00
Internet
Television
Phone
Brooke, Shuswap, Elm, Leighton, Shepard, Ash, Cedar.
Power outage in area
Power restored
CLOSED
AirSpeed Wireless
2018/05/09
06:00
2018/05/09
12:00
Internet
Eagle Bay wireless subscribers, and NIB subscribers.
Power outage in area
Power restored to area
CLOSED
North Shuswap
2018/05/09
06:00
2018/05/09
14:00
Internet
Television
Phone
All Services in the North Shuswap will be down due to Hydro outage
Power outage in area
Power restored to area
CLOSED
White Lake
2018/05/07
10:30
2018/05/07
15:00
Whitelake rd, Heron, Schmidt , Hautala.
Equipment maintenance
Ran out new LEs
CLOSED-SCHEDULED
Clearwater
2018/05/07
10:00
2018/05/07
15:00
Internet
Television
Clearwater Valley Rd, Park Dr, Wildwood, Hydro Rd, Wyndhaven, Archibald, Kennedy, Fawn.
Equipment maintenance
Pending
CLOSED
Chase
2018/05/07
07:00
2018/05/07
12:00
Internet
Television
Phone
Okanagan,Hillside,Coburn,Cedar,Montgomery, Thompson Ave,Bay St,Bay Dr.
Unknown, under investigation
Blown Fuse
CLOSED - SCHEDULED
Nakusp
2018/05/06
07:00
2018/05/06
19:00
Internet
Television
Nakusp
Power outage in area
Maintenance complete
CLOSED
Sicamous
2018/05/03
17:40
2018/05/04
12:00
Internet
Television
Phone
Cambie Solsqua. Bundus. Solsqua
Unknown, under investigation
Ran out Trunks
CLOSED SCHEDULED
Sicamous
2018/05/03
05:00
2018/05/03
07:30
Internet
Television
Phone
All of Sicamous
Equipment upgrade
New UPS installed
CLOSED-SCHEDULED
Sicamous
2018/05/02
06:00
2018/05/02
07:00
Internet
Phone
There may be a brief outage or two while we conduct system upgrades.
Equipment upgrade
Completed.
CLOSED-SCHEDULED
Sunnybrae
2018/05/02
05:00
2018/05/02
07:00
Internet
Television
Phone
We are completing system expansion of the sunnybrae network. There may be brief periods of interrupted service.
Equipment upgrade
Completed.
CLOSED-SCHEDULED
White Lake
2018/05/01
09:00
2018/05/01
15:00
Internet
Television
Phone
Whitelake rd,Parri,Schmidt,Heron,Wilho,Hautala,Lakeview hieghts
Equipment maintenance
Ran out Parri and Wilho
CLOSED-SCHEDULED
Sicamous
2018/05/01
06:00
2018/05/01
07:00
Internet
Phone
Conducting system upgrades. There will be a brief outage while cable modems reboot after the changes.
Equipment upgrade
Upgrade failed will have to reschedule
CLOSED
Sicamous
2018/04/30
13:30
2018/04/30
14:30
Internet
Television
Phone
Mara Lake lane
Equipment maintenance
Adjusted Apt amp
CLOSED-SCHEDULED
Sicamous
2018/04/30
10:30
2018/04/30
12:30
Internet
Television
Phone
Old Spallumcheen,Coach rd,Fleury,Folland,Mara West
Equipment maintenance
Ran out LE's
CLOSED
Pritchard
2018/04/29
08:10
2018/04/29
10:30
Internet
Television
Phone
Pritchard
Power outage in area
Power Restored
CLOSED
AirSpeed Wireless
2018/04/29
08:10
2018/04/29
10:30
Internet
Phone
NIB, P2
Power outage in area
Power Restored.
CLOSED-SCHEDULED
Clearwater
2018/04/28
10:30
2018/04/28
15:00
Internet
Television
Phone
Harvey Rd. Old North Rd.
Clearwater Village Rd.
Equipment maintenance
Repaired cracked cable
CLOSED
Vanderhoof
2018/04/27
09:50
2018/04/27
16:00
Internet
Derksen, MacDonald, Stark, Smedley, Ens, & CJs TP.
Equipment maintenance
Pending
CLOSED - SCHEDULED
North Shuswap
2018/04/26
23:00
2018/04/27
06:00
Internet
Television
Phone
Services to Scotch Creek and Lee Creek will be affected for up to 4 hours during the maintenance window as crews replace and splice fibre
Equipment maintenance
Maintenance complete
CLOSED - SCHEDULED
Little Shuswap
2018/04/26
23:00
2018/04/27
06:00
Internet
Television
Phone
Services to Little Shuswap will be affected for up to 4 hours during the maintenance window as crews replace and splice fibre
Equipment maintenance
Maintenance complete
CLOSED- SCHEDULED
Sunnybrae
2018/04/26
06:00
2018/04/26
06:30
Internet
Will be pushing a software upgrade to gigacenters. Brief outage will occur as customer gigacenters reboot.
Equipment upgrade
Completed
CLOSED- SCHEDULED
North Shuswap
2018/04/26
06:00
2018/04/26
06:30
Internet
Will be pushing a software upgrade to gigacenters. Brief outage will occur as customer gigacenters reboot.
Equipment upgrade
Completed
CLOSED- SCHEDULED
Little Shuswap
2018/04/26
06:00
2018/04/26
06:30
Television
Will be pushing a software upgrade to gigacenters. Brief outage will occur as customer gigacenters reboot.
Equipment upgrade
Completed
CLOSED- SCHEDULED
Sicamous
2018/04/26
06:00
2018/04/26
06:30
Internet
Will be pushing a software upgrade to gigacenters. Brief outage will occur as customer gigacenters reboot.
Equipment upgrade
Completed
CLOSED - SCHEDULED
Chase
2018/04/26
05:00
2018/04/26
08:00
Internet
Television
Phone
All of Chase will loose service as we upgrade our UPS in the chase Headend
Equipment upgrade
Completd. New UPS installed
CLOSED - SCHEDULED
Pritchard
2018/04/26
05:00
2018/04/26
08:00
Internet
Television
Phone
All of Pritchard will loose service as we upgrade our UPS in the chase Headend
Equipment upgrade
Completd. New UPS installed
CLOSED
Vanderhoof
2018/04/25
15:30
2018/04/25
16:30
Internet
Television
Kenney Dam
Equipment maintenance
Equipment replaced and Services restored.
CLOSED - SCHEDULED
Clearwater
2018/04/25
10:00
2018/04/25
14:00
Television
Possible Intermittent loss of Television services while techs Situate a new building beside the head end
Equipment upgrade
Work complete
CLOSED
Vanderhoof
2018/04/24
6:20
2018/04/24
13:44
Internet
Television
Phone
McDonald Rd, & CJays Trailer Park
Unknown, under investigation
Swapped faulty BLE line extender. Service is now restored
CLOSED - SCHEDULED
Silver Creek
2018/04/24
06:00
2018/04/24
06:30
Internet
Pushing a software update to Gigacenters. Internet will briefly go down while they restart.
Equipment upgrade
Upgrades complete
CLOSED
Chase
2018/04/23
05:00
2018/04/23
08:00
Internet
Television
Phone
We are upgrading our UPS and all services will go down while we make the changes
Equipment upgrade
New UPS issue.On original equipment still
CLOSED
Sicamous
2018/04/21
08:00
2018/04/21
14:00
Internet
Television
Phone
Montcalm, Graham rd, 2 Mile
Unknown, under investigation
Tightened Loose Connection in head end
CLOSED
Chase
2018/04/19
09:45
2018/04/19
10:00
Internet
Television
Phone
300-500 block of Lakeshore drive
Equipment upgrade
Replaced tap
CLOSED
Revelstoke
2018/04/18
04:00
2018/04/18
08:00
Internet
Phone
All internet/phone customers in the Revelstoke area will be affected by intermittent service while network system upgrades are being completed.
Equipment upgrade
Upgrade Complete
CLOSED
Nakusp
2018/04/18
04:00
2018/04/18
08:00
Internet
Phone
All internet/phone customers in the Nakusp area will be affected by intermittent service while network system upgrades are being completed.
Equipment upgrade
Upgrade Complete
CLOSED
Vanderhoof
2018/04/18
04:00
2018/04/18
08:00
Internet
Phone
All internet/phone customers in the Vanderhoof area will be affected by intermittent service while network system upgrades are being completed.
Equipment upgrade
Upgrade Complete
CLOSED
Burns Lake
2018/04/18
04:00
2018/04/18
08:00
Internet
Phone
All internet/phone customers in the Burns Lake area will be affected by intermittent service while network system upgrades are being completed.
Equipment upgrade
Upgrade Complete
CLOSED
Fraser Lake
2018/04/18
04:00
2018/04/18
08:00
Internet
Phone
All internet/phone customers in the Fraser Lake area will be affected by intermittent service while network system upgrades are being completed.
Equipment upgrade
Upgrade Complete
CLOSED
Fort St James
2018/04/18
04:00
2018/04/18
08:00
Internet
Phone
All internet/phone customers in the Fort St. James area will be affected by intermittent service while network system upgrades are being completed.
Equipment upgrade
Upgrade Complete
CLOSED
Copper Valley
2018/04/18
04:00
2018/04/18
08:00
Internet
Phone
All internet/phone customers in the Copper Valley area will be affected by intermittent service while network system upgrades are being completed.
Equipment upgrade
Upgrade Complete
CLOSED
AirSpeed Wireless
2018/04/14
11:00
2018/04/14
17:00
Internet
There is an outage affecting customers off the Vavenby tower.
Technician has been dispatched.
Unknown, under investigation
Power has been restored to tower.
CLOSED
Chase
2018/04/13
13:00
2018/04/13
14:30
Email
Cablelan.net/airspeedwireless.ca e-mail services are down at this time.
Unknown, under investigation
Service restored
CLOSED
Little Shuswap
2018/04/13
13:00
2018/04/13
14:30
Email
Cablelan.net/airspeedwireless.ca e-mail services are down at this time.
Unknown, under investigation
Service restored
CLOSED
North Shuswap
2018/04/13
13:00
2018/04/13
14:30
Email
Cablelan.net/airspeedwireless.ca e-mail services are down at this time.
Unknown, under investigation
Service restored
CLOSED
Pritchard
2018/04/13
13:00
2018/04/13
14:30
Email
Cablelan.net/airspeedwireless.ca e-mail services are down at this time.
Unknown, under investigation
Service restored
CLOSED
Sicamous
2018/04/13
13:00
2018/04/13
14:30
Email
Cablelan.net/airspeedwireless.ca e-mail services are down at this time.
Unknown, under investigation
Service restored
CLOSED
Silver Creek
2018/04/13
13:00
2018/04/13
14:30
Email
Cablelan.net/airspeedwireless.ca e-mail services are down at this time.
Unknown, under investigation
Service restored
CLOSED
Sun Peaks
2018/04/13
13:00
2018/04/13
14:30
Email
Cablelan.net/airspeedwireless.ca e-mail services are down at this time.
Unknown, under investigation
Service restored
CLOSED
Sunnybrae
2018/04/13
13:00
2018/04/13
14:30
Email
Cablelan.net/airspeedwireless.ca e-mail services are down at this time.
Unknown, under investigation
Service restored
CLOSED
White Lake
2018/04/13
13:00
2018/04/13
14:30
Email
Cablelan.net/airspeedwireless.ca e-mail services are down at this time.
Unknown, under investigation
Service restored
CLOSED
AirSpeed Wireless
2018/04/13
13:00
2018/04/13
14:30
Email
Cablelan.net/airspeedwireless.ca e-mail services are down at this time.
Unknown, under investigation
Service restored
CLOSED
Barriere
2018/04/13
11:28
2018/04/13
16:30
Internet
Television
Intermittent interruptions in service while hunting for inteference. This will affect Barriere Town rd, Barkle,Airfield,Dixon Creek,Bradford, Spruce cres,Birch lane,Leonie,Bar lake rd,Mclean, Robin, DJ and Oreille
Equipment maintenance
Maintenance Complete
CLOSED
Copper Valley
2018/04/12
12:30
2018/04/12
13:07
Internet
Television
Old Caribou Rd,Robbies Motel and Oasis Hotel will lose service while we perform an equipment upgrade
Equipment upgrade
Upgrade Completed
CLOSED-SCHEDULED
Sun Peaks
2018/04/12
06:00
2018/04/12
6:30
Internet
Phone
All sunpeaks internet and phone will go down very briefly.
Equipment maintenance
equipment back on backup power.
CLOSED
North Shuswap
2018/04/11
14:00
2018/04/11
18:00
Internet
Email
Television
Phone
6517 - 6800 Squilax Anglemont Rd, McClaskey, Charleston, Cassabello, Easy Str, Ross Creek Flats Rd, Ross Rd.
Equipment maintenance
Adjusred levels and repaired damaged cable
CLOSED
Nakusp
2018/04/11
10:30
2018/04/11
11:33AM
Internet
Television
Phone
All of Nakusp
Unknown, under investigation
Replaced a faulty amp and services restored
CLOSED
Sun Peaks
2018/04/10
03:00
2018/04/10
16:00
Internet
There is a issue affecting Internet in Heffley.
Lake Bay Rd,heffley lake rd,Golden Horn,Heffley Louis Creek rd,Fisher Rd
A technician has been dispatched
Unknown, under investigation
Replaced faulty reciever
CLOSED-SCHEDULED
Clearwater
2018/04/09
10:30
2018/04/09
16:00
Internet
Robson. Helmachin. Park Dr.
Clearwater Valley Rd.Wind haven. Archer Bald.Fawn.Wild wood Rd.
Maintenance
Found noise issue. High passed non-customer.
CLOSED - SCHEDULED
Tofino
2018/04/09
09:00
2018/04/09
13:00
Internet
Television
Phone
Hydro replacing poles will affect services west of 4th Street
Power outage in area
BC Hydro work completed
CLOSED
Nakusp
2018/04/08
10:15
2018/04/08
16:00
Internet
Nakusp
Equipment failure
Replaced faulty NIM module in router, services restored
CLOSED
Sun Peaks
2018/04/08
05:36
2018/04/08
16:00
Internet
Phone
Sun Peaks
Unknown, under investigation
CMTS has been rebooted.
CLOSED
Sun Peaks
2018/04/08
05:35
2018/04/08
16:00
Phone
Sun Peaks
Equipment failure
Power cycled Nomad 5.
CLOSED
Barriere
2018/04/06
10:31
2018/04/06
10:40
Internet
Moving a power cord on router might cause an 2 minute outage of Internet in barriere
Equipment maintenance
Move completed
CLOSED
Sicamous
2018/04/06
04:00
2018/04/06
08:30
Television
CHBC is unavailable due to equipment failure.
Unknown, under investigation
Fixed equipment at head end. Moved Transmod back to CH 200.
CLOSED
Copper Valley
2018/04/05
17:45
2018/04/05
19:50
Internet
Television
Oasis Hotel, Old Cariboo
Equipment upgrade
Upgrade complete.
CLOSED
Copper Valley
2018/04/05
15:40
2018/04/05
17:20
Internet
Television
Old Cariboo, Highway 97N
Equipment maintenance
Maintenance complete.
CLOSED
North Shuswap
2018/04/05
14:50
2018/04/05
16:15
Television
Channels 413, 421, 521, 522
Unknown, under investigation
Rebooted Transmod in Headend.
CLOSED
Sicamous
2018/04/05
11:30
2018/04/05
13:00
Internet
Television
Phone
Power outage affecting all of Sicamous
Power outage in area
Power restored.
CLOSED
Tobiano
2018/04/04
16:00
2018/04/05
12:00
Television
RF84(361, 443, 461)
Unknown, under investigation
Replaced Transmod.
CLOSED
Sun Peaks
2018/04/04
06:00
2018/04/04
08:00
Internet
Phone
All of sunpeaks internet will go down briefly as we test our UPS.

Timberline complex will also be going down briefly as well.
Equipment maintenance
Rebooted UPS and moved Timberline to cmts 1
CLOSED
Sicamous
2018/04/03
13:00
2018/04/03
13:30
Internet
Television
Phone
718 Conn st and lower.
Equipment failure
Relaxed faulty LE
CLOSED
Pritchard
2018/04/03
10:45
2018/04/03
14:00
Internet
Phone
All of Pritchard
Equipment upgrade
Upgrades completed
CLOSED
AirSpeed Wireless
2018/04/03
10:45
2018/04/03
14:00
Internet
Duck Range, P2
Equipment upgrade
Upgrades completed
CLOSED
Vanderhoof
2018/04/03
10:30
2018/04/03
16:00
Internet
Television
Loop, Avon, Abby, Bublitz, Erickson, Voth, Old Loop, Sinkut View, Mountainview, Mill
Unknown, under investigation
Replaced failed equipment
Closed
Sicamous
2018/04/03
09:30
2018/04/03
10:00
Internet
Television
Phone
Mara lake lane
Equipment upgrade
Put in mew equipment
CLOSED
Pritchard
2018/04/02
14:00
2018/04/02
15:30
Internet
Phone
Upgrading backhaul.
Equipment upgrade
Completed.
Closed
Chase
2018/04/02
10:35
2018/04/02
12:00
Internet
Television
Phone
200-400 block of Lakeshore
Equipment maintenance
Adjusted trunk levels
CLOSED
Revelstoke
2018/03/29
16:00
2018/03/29
18:00
Television
Revelstoke
Unknown, under investigation
Pending
CLOSED
Clearwater
2018/03/29
14:00
2018/03/29
15:00
Internet
Raftriver.
Equipment maintenance
Changed radio card.
CLOSED
Clearwater
2018/03/28
13:30
2018/03/28
15:00
Internet
Raft Millar
Equipment maintenance
Repaired equipment.
CLOSED
AirSpeed Wireless
2018/03/28
09:22
2018/03/28
15:00
Internet
Phone
There will be intermittent outages affecting customers off The P2 and Duck range site while we upgrade the backhaul
Equipment upgrade
Completed
CLOSED
Pritchard
2018/03/28
09:00
2018/03/28
15:00
Internet
Television
Phone
We are upgrading the backhaul to Pritchard this can cause intermittent outages affecting all of Pritchard
Equipment upgrade
Completed
CLOSED
Copper Valley
2018/03/27
15:15
2018/03/27
16:00
Internet
Television
Stage, Cummings, MacLean, Sun Valley, Semlin, Stanley Park
Equipment maintenance
Maintenance completed.
CLOSED
Sun Peaks
2018/03/27
08:00
2018/03/27
17:00