Toll Free: 1.866.832.6020   |   MyMascon   |   Online Payment  |   NEED HELP?
Search
Mascon Support

Technical Support

Need help? You've come to the right place
1.866.832.6020 | support@mascon.ca | Contact Mascon

Call, email or live chat, we're here to answer all your questions.

Outage Reports Full List

/
Status
Affected Systems
Date Start
Time Start
Date End
Time End
Websites
Internet
Television
Email
Phone
Affected Areas
Description
Resolution
CLOSED
Sun Peaks
7/07/17
19:30
8/7/17
12:00
Internet
2140 Sunpeaks Rd currently having a issue with internet.
Unknown, under investigation
Modems came back online on their own.
CLOSED
Sicamous
2017/07/23
00:00
2017/07/23
11:00
Internet
Television
Phone
Bundus, Payne, Sundance, Hallfish, Solsqua, Cemetary, Samuelson, Triple R
Unknown, under investigation
Replaced blown breaker in amp.
CLOSED
Sicamous
2017/07/21
15:30
2017/07/21
18:30
Television
Channel 271: CTV Calgary. 273: Global Calgary. 266 :CBC Calgary. 803: FM Radio edmonton are currently off in sicamous.
Equipment maintenance
Main Power unit for Transmod failed. replaced and working
CLOSED
North Shuswap
2017/07/06
17:30
2017/07/06
18"20
Internet
Television
Phone
4800-5500 Squilax Anglemont
Unknown, under investigation
Modems all came back online.
CLOSED
Web Hosting
2017/07/06
15:00
2017/07/06
15:30
Websites
Email
Linux hosting server running slow
Unknown, under investigation
db_govenor service restarted - services restored
CLOSED
Sicamous
2017/07/04
16:00
2017/05/17
16:00
Internet
Television
Phone
Spruce Street and Pine Street are having issues with both internet and TV.
Unknown, under investigation
Re-configured powering to be fed from proper power supply
CLOSED
AirSpeed Wireless
2017/07/03
17:43
2017/07/04
11:00
Internet
Notch Hill
Unknown, under investigation
Rebooted power for tower.
CLOSED
North Shuswap
2017/06/30
12:30
2017/06/30
16:00
Internet
Phone
Tallington Dr, Meadow Creek, Celista Place, Hlina Rd. Intermittent Inet while tech is adjusting levels.
Equipment maintenance
Completed
CLOSED
Sicamous
2017/06/30
12:17
2017/06/30
19:00
Internet
Television
Phone
Pine Street in Sicamous customers are experiencing issues with Internet phone and TV. Technician has been dispatched
Equipment maintenance
Maintenance complete
CLOSED
Sicamous
2017/06/28
10:23
2017/06/28
14:00
Television
There appears to be an issue with pixilization affecting some customers on Pine street
Equipment maintenance
Adjusted Line extender and service restored.

Current outages

Scheduled & Unscheduled Outages

Mascons' goal is to keep all systems online all the time, however from time to time outages can occur.

Sometimes outages are planned such as for equipment upgrades in which case they are scheduled at such a time to be as little inconvenience as possible to our subscribers and emailed notifications are sent to all our subscribers telling them who will be affected and for how long. All planned outages will be noted on this page.

Other unscheduled outages which may occur can be the result of equipment failure, either here or from our upstream providers (the ones who provide us with internet access) as well as power outages. Our office uses a generator to keep our systems online however if there is no power in your area it will affect your internet service until its restored. Fortis BC and BC Hydro provide their own outages page which can let you know when/if the power in your area is down or scheduled to be down. Our technicians are immediately informed of outages and respond as soon as possible. Some outages occur in remote locations and require time to access the sites, so some time may be involved, please be patient.