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Outage Reports Full List

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Status
g-recaptcha-response
Affected Systems
Date Start
Time Start
Date End
Time End
Internet
Websites
Email
Television
Phone
Affected Areas
Description
Resolution
CLOSED
Chase
2018/12/13
12:30
2018/12/14
15:15
Internet
Phone
Pine St.
Unknown, under investigation
Adjusted levels in amplifier
CLOSED
Chase
2018/12/13
11:15
2018/12/13
13:00
Internet
Phone
Chase
Unknown, under investigation
Broken fiber repaired.
CLOSED
Clearwater
2018/12/12
07:00
2018/12/12
9:40
Internet
Television
Phone
Transferring customers to new fibre nodes. Affected areas: DutchLake Rd, Old N Thompson Hwy, Riverview Cres, Ridge Dr, Harvey Rd, Wells Grey
Equipment upgrade
Transfer to new fibre node complete.
CLOSED
Nakusp
2018/12/12
06:00
2018/12/12
07:30
Internet
Phone
System wide outage in Nakusp as we will be cutting over to a new router.
Equipment maintenance
Pending
CLOSED-SCHEDULED
Clearwater
2018/12/11
07:00
2018/12/11
15:00
Internet
Television
Phone
Installing new fibre nodes. Affected customers on Jenkins, Old N.Thompson Hwy, Phillips, Ferry
Equipment upgrade
Replaced 2 fibre nodes.
CLOSED
Pritchard
2018/12/08
10:30
2018/12/08
13:00
Television
Channels 252,254,321,324,401,433 are offline. Technician is on route to investigate.
Unknown, under investigation
Replaced Transmod 5/6
CLOSED-SCHEDULED
Nakusp
2018/12/06
09:00
2018/12/06
11:30
Internet
Television
Marshall, Alexander, Cotswold, Nakusp Rd E, Gensick, Henke
Equipment maintenance
Maintenance Complete
CLOSED
Clearwater
2018/12/06
07:00
2018/12/06
09:00
Internet
Television
Due to maintenance on Robson Drive, the following streets will experience intermittent TV and internet service.
Robson, Park, Clearwater Village, Eden, Wildwook. Hydro, Buck, Wyndhaven, Archibald, Kennedy, and Fern.
Equipment maintenance
Taps are changed. Still ongoing noise.
CLOSED
Sicamous
2018/12/06
06:30
2018/12/06
13:00
Internet
Television
Phone
Mervyn rd,Graham rd,Montcalm,Tecumseh,Wolfe,2mile rd,501 Hwy 97A
Equipment upgrade
Upgrade complete
CLOSED-SCHEDULED
Chase, Little Shuswap, North Shuswap, Pritchard, Sicamous, Silver Creek, Sun Peaks, Sunnybrae, Tobiano, White Lake, AirSpeed Wireless, Clearwater, Barriere, Revelstoke, Nakusp, Vanderhoof, Burns Lake, Fraser Lake, Fort St James, Ashcroft/Cache Creek
2018/12/06
05:00
2018/12/06
06:00
Internet
Phone
Swapping to upgraded routers in Salmon Arm. DHCP, DNS, Mail, NOMS, SuperC, etc. services may be briefly unavailable during the changover. Also moving some cables, therefor some of the mountaintop wireless sites near Salmon Arm will have a brief disruption.
Equipment upgrade
Upgrades completed
CLOSED
Clearwater
2018/12/05
11:30
2018/12/05
15:00
Internet
Television
Everyone of Robson Node.
Customers will experience intermittent/Tv internet connection due to equipment maintenance.
Equipment maintenance
Maintenance Complete
CLOSED
Barriere
2018/12/05
10:30
2018/12/05
12:45
Internet
Television
Phone
476-380 Mclean road, Siska drive
Equipment maintenance
Replaced faulty LE
CLOSED-SCHEDULED
Nakusp
2018/12/05
09:00
2018/12/05
16:00
Internet
Television
Marshall, Alexander, Cotswold, Nakusp Rd E, Gensick, Henke
Equipment maintenance
Maintenance complete
CLOSED-SCHEDULED
Little Shuswap, North Shuswap, Sicamous, Silver Creek, Sunnybrae
2018/12/05
00:00
2018/12/05
06:00
Internet
Television
Phone
Conducting software upgrades on fiber to the home server infrastructure. Also pushing firmware updates to gigacenters. Service may be intermittent while devices reboot.
Equipment upgrade
Completed.
CLOSED
Chase
2018/12/04
13:30
2018/12/04
15:30
Internet
Television
Phone
All units 161 Shuswap Avenue Chase
Equipment maintenance
Replaced old LE and water filled tap
CLOSED
Nakusp
2018/12/04
10:16
2018/12/06
9:30
Television
Channel problems on 274,325,350,351,364,373,381,402,424,434,824,826,827,828,829,830,831,857
Waiting for equipment replacement
New equipment in Place, channels are back on
CLOSED
Vanderhoof
2018/12/04
10:14
2018/12/04
12:47
Television
Pixelization on channels 203, 340, 380, 400, 405, 466, 503, and 512.
Unknown, under investigation
Problem may have originated from the original transmission. We will continue to monitor the situation.
CLOSED-SCHEDULED
Nakusp
2018/12/04
09:00
2018/12/04
16:00
Internet
Television
Marshall, Alexander, Cotswold, Nakusp Rd E, Gensick, Henke
Equipment maintenance
Maintenance complete
CLOSED
AirSpeed Wireless
2018/12/04
06:00
2018/12/04
9:45
Internet
Vavenby, Birch Island, Raft Millar, Russel Mountain
Unknown, under investigation
Rebooted tower equipment
CLOSED-SCHEDULED
Vanderhoof
2018/12/03
14:23
2018/12/03
15:30
Internet
Television
Phone
Columbia St, Louvain St, Omineca
Equipment upgrade
Upgrade Complete
CLOSED
Sicamous
2018/12/03
12:30
2018/12/03
13:00
Internet
Phone
Oak,500 block of Elliott
Equipment upgrade
Maintenance complete.
CLOSED-SCHEDULED
Sicamous
2018/11/30
10:00
2018/11/30
13:00
Internet
Television
Phone
There will be a Power outage effecting 501,505 Poage Ave; White Pine Crs (Lift Station) while Hydro works on their equipment.
Power outage in area
Hydro outage complete.
CLOSED-SCHEDULED
AirSpeed Wireless
2018/11/30
08:30
2018/11/30
14:00
Internet
Phone
Enderby.
Wimax customers southwest of the tower. There will be a couple short outages through the day as maintenance is performed and equipment rebooted.
Equipment maintenance
Maintenance has been completed.
CLOSED
Vanderhoof
2018/11/30
06:00
2018/11/30
07:00
Internet
Television
Phone
All of Vanderhoof
Equipment maintenance
Maintenance Complete
CLOSED
Clearwater
2018/11/29
13:45
2018/11/29
15:30
Internet
Television
Node replacement will affect the following:
Old North Thompson Rd, Ferry Rd,Phillips Rd, Gaggin Rd, Jenkins Rd, Hern Rd, Kidd Rd.
Equipment maintenance
Node replaced
CLOSED
Clearwater
2018/11/29
07:00
2018/11/29
10:00
Internet
Television
Old North Thompson, Kersaw, Schmidt
Equipment upgrade
Fibre node upgrade.
CLOSED
Vanderhoof
2018/11/28
14:00
2018/11/28
16:00
Internet
Television
Omineca Street
Equipment maintenance
Maintenance Complete
CLOSED-SCHEDULED
Clearwater
2018/11/28
07:00
2018/11/28
15:00
Internet
Television
Jenkins Rd, Thompson Dr, Caroline Rd. Davoren Rd. Decosmos Rd. Ford Rd.

We are conducting Fiber upgrades in the area, service will be intermittent for duration of maintenance
Equipment maintenance
Node upgraded.
SCHEDULED-CLOSED
Silver Creek
2018/11/28
02:30
2018/11/28
05:00
Internet
Television
Upgrading software in HE and also Gigacenters. Internet/TV may be intermittent during this window.
Equipment upgrade
Completed
CLOSED
Sicamous
2018/11/27
12:30
2018/11/27
15:00
Internet
Television
Phone
Bayview Node
Equipment maintenance
Maintenance complete
CLOSED
Sicamous
2018/11/27
12:00
2018/11/27
14:00
Internet
Television
Phone
Alder, Kappel, Maduik, Birch
Equipment maintenance
Replaced line extender/ Connectors
SCHEDULED-CLOSED
Ashcroft/Cache Creek
2018/11/27
08:30
2018/11/27
16:30
Internet
Television
Phone
All service in Ashcroft and North Ashcroft will be affected to perform the following maintenance:
Removing all old magnavox trunk amps and replacing with new Motorola BTD's.
Work will begin at 8:30am until 4:30pm.
Equipment upgrade
Upgrade complete
CLOSED-SCHEDULED
Ashcroft/Cache Creek
2018/11/26
13:00
2018/11/26
17:00
Internet
Television
Phone
All service in Ashcroft and North Ashcroft will be affected to perform the following maintenance:
Removing all old magnavox trunk amps and replacing with new Motorola BTD's.
All services will be intermittent throughout the day until 5pm.
Equipment upgrade
Maintenance complete for the day.
CLOSED
Sicamous
2018/11/26
10:15
2018/11/26
12:00
Internet
Television
Phone
Maduik avenue
Equipment maintenance
Replaced old equipment
CLOSED-SCHEDULED
Clearwater
2018/11/26
07:00
2018/11/26
14:00
Internet
Television
We are upgrading a fibre node, which will interrupt service to the following areas will be affected:Head end node, Lodge Drive, Ogden Rd, Taren, Wadlagger Rd, Dunlevy Rd, Brookfield Rd, Sunshine Valley Rd.
Equipment upgrade
Maintenance Complete
CLOSED-SCHEDULED
Vanderhoof
2018/11/25
1:00
2018/11/25
5:15
Internet
Television
BC Hydro has a scheduled outage that will affect; Victoria St, Burrard Ave, Bute Ave, Columbia St, Connaught St, Creasey Ave, Peach Ln, Recreation Ave, Riverview Dr, Sandy Beach Rd, E Stewart St, Victoria St, E Victoria St, View St, Water View St, Waterview Dr.
Power outage in area
Power restored
CLOSED
Burns Lake
2018/11/23
11:00
2018/11/23
15:00
Internet
Television
All of Burns Lake.
Equipment maintenance
Maintenance Complete
CLOSED
Clearwater
2018/11/23
08:00
2018/11/24
15:45
Internet
Television
Heavy pixelization on TV channels due to equipment upgrades in the following areas: Lodge Drive, Ogden Rd, Taren, Wadlagger Rd, Dunlevy Rd, Brookfield Rd, Sunshine Valley Rd., Richie
Equipment maintenance
Reset equipment
CLOSED
Clearwater
2018/11/22
07:00
2018/11/22
16:00
Internet
Television
We will be upgrading fibre equipment. Customers in the following areas will see an interruption of service: Old N.Thompson Hwy, Lodge Drive, Muskgrave, Sunshine Valley, Dunleavy, Brookfield
Equipment upgrade
Upgrading fibre equipment
CLOSED-SCHEDULED
Sicamous
2018/11/22
06:00
2018/11/22
14:00
Internet
Television
Phone
Mara Lake lane.
Equipment upgrade
Equipment upgrade complete
CLOSED
Fraser Lake
2018/11/21
15:00
2018/11/21
19:20
Television
The following channels are offline:
307 - Sportsnet Pacific HD
311 - Sportsnet 1 HD
310 - Sportsnet West HD
308 - Sportsnet East HD
441 - Showcase HD
703 - HD PPV 1
313 - Sportsnet One Canucks HD
371 - Food HD
431 - Space HD
306 - Golf HD
312 - Sporsnet 360 HD
420 - AMC HD Canada
392 - History HD
464 - WGN HD
440 - A7E HD
382 - TLC HD
251 - CNN HD
Equipment failure
Replaced faulty equipment
CLOSED
Barriere
2018/11/21
11:00
2018/11/21
13:14
Internet
Television
Mclean, Annesty, Glentanna.
Equipment maintenance
Replaced bad connectors
ClOSED SCHEDULED
Sicamous
2018/11/21
07:00
2018/11/21
12:00
Internet
Television
Phone
400 Block Hwy97A,Cook,Elliott,Gillis,Oak,
Equipment upgrade
Upgrade comlete
CLOSED-SCHEDULED
Barriere
2018/11/21
06:00
2018/11/21
05:30
Internet
Conducting service upgrades, modems may go offline briefly for a reboot.
Equipment upgrade
Upgrades completed
CLOSED-SCHEDULED
Chase, Little Shuswap, North Shuswap, Pritchard, Sicamous, Silver Creek, Sun Peaks, Sunnybrae, Tobiano, White Lake, AirSpeed Wireless, Clearwater, Barriere, Revelstoke, Nakusp, Vanderhoof, Burns Lake, Fraser Lake, Fort St James, Ashcroft/Cache Creek
2018/11/21
00:00
2018/11/22
05:00
Internet
Phone
Conducting electrical work in Salmon arm head-end. Two 5 minute DHCP/DNS/Wireless link outages for all areas while switches reboot. Call center will also be unavailable during this window.
Equipment maintenance
Maintemance Completed.
CLOSED
Clearwater
2018/11/20
11:05
2018/11/20
14:00
Television
Changing Equipment in the head end that will effect the following channels ; NBCD. ABCD, CBSD, FOXR, CMT
Equipment maintenance
Changes complete
CLOSED
Vanderhoof
2018/11/20
09:00
2018/11/20
16:00
Internet
Technician will be locating source of interference, Internet service may be effected in these areas; Church, Lampitt, Louvain, Loop Road, Old Loop Es, Reid, Seyfourth, Vanderview, Redfern. Bublitz, Abbey, Avon
Equipment maintenance
Replaced equipment affected by water, and the replacement of a hydro pole.
CLOSED-SCHEDULED
Sunnybrae, North Shuswap, White Lake
2018/11/20
07:00
2018/11/21
12:00
Television
Stingray music channels showing One Moment Please
Equipment maintenance
Mpeg 2-4 migration requires techs to reconfigure equipment at headends. Chase and Pritchard updates completed Nov 20 8:30PM
CLOSED SCHEDULED
Sicamous
2018/11/19
10:30
2018/11/19
11:00
Internet
Television
Phone
Old Spallumcheen, coach rd, Fleury, Folland, Mara West
Equipment upgrade
Swing cable over to new strand
CLOSED
Vanderhoof
2018/11/15
10:30
2018/11/15
12:00
Internet
Television
Lampitt, Church and Douglas
Equipment maintenance
Replaced damaged line extender
CLOSED
Ashcroft/Cache Creek
2018/11/14
17:00
2018/11/15
14:30
Television
Channels 240, 252, 250, 254, 256, 211 are currently experiencing issues (Channel reading "One Moment Please")
Unknown, under investigation
Reconfigured setup in head end
CLOSED
Burns Lake
2018/11/14
10:00
2018/11/14
16:00
Internet
Television
1st Ave, Hill, Carroll, 3rd Ave, Hwy 16 Trailer Park
Equipment maintenance
Faulty equipment replaced.
CLOSED
Burns Lake
2018/11/13
13:30
2018/11/13
16:00
Internet
Television
1st Ave, Hill, Carroll, 3rd Ave, Hwy 16 Trailer Park
Equipment maintenance
Faulty equipment replaced.
CLOSED-SCHEDULED
Sicamous
2018/11/12
01:00
2018/11/12
04:00
Internet
Television
Phone
BC Hydro scheduled power outage will affect all of Sicamous
Power outage in area
Hydro restored
CLOSED-SCHEDULED
Clearwater
2018/11/09
13:00
2018/11/09
14:00
Internet
Television
Brooksfield, Dunlevy Rd
Equipment maintenance
Complete
CLOSED
Vanderhoof
2018/11/09
10:00
2018/11/09
14:00
Internet
Television
Omineca, Louvain, Church Rd.
Unknown, under investigation
Replaced malfunctioning equipment
CLOSED
Barriere
2018/11/08
11:00
2018/11/08
11:30
Internet
Television
Changing out Amp.
Areas affected:
Annesty,Mclean,Glentanna
Equipment maintenance
Maintenance complete
CLOSED-SCHEDULED
Sicamous
2018/11/08
07:00
2018/11/08
12:45
Internet
Television
Phone
White Pine Resort, White Pine Cres, Himmler Apartments, Archibald.


Equipment upgrade
Upgrading White Pine Customers to N + 0
CLOSED
Sun Peaks
2018/11/07
17:35
2018/11/07
18:14
Internet
Phone
Internet and Vecima unit (Bulk television) services will be briefly interrupted while we perform maintenance in the head end
Equipment maintenance
Batteries Replaced, Service restored
CLOSED
Vanderhoof
2018/11/07
10:00
2018/11/07
16:00
Internet
Television
Phone
Vanderview, Seyfourth, Hawes, Marrow, Hargreaves, Omineca Trailer Park
Equipment maintenance
maintenance complete
CLOSED
AirSpeed Wireless
2018/11/07
09:00
2018/11/07
16:00
Internet
Phone
Celista 900, Celista 2.4, R3
Power outage in area
Hydro Restored Power
CLOSED-SCHEDULED
Vanderhoof
2018/11/07
06:00
2018/11/07
06:30
Internet
All of Vanderhoof will experience a brief outage during the maintenance window
Equipment upgrade
CMTS Card U/S bonding configuration
CLOSED
Fraser Lake
2018/11/05
18:00
2018/11/06
09:00
Television
The following channels are currently offline:
422 - Action
442 - BBC Canada
404 - Nickelodeon
391 - Animal Planet
363 - Oprah Winfrey Network
Equipment failure
Transcoder reset, services restored
CLOSED
Sun Peaks
2018/11/04
7:00
2018/11/04
11:45
Internet
Internet service is down in the Sun Peaks and Heffley Creek areas due to an unknown issue.
Unknown, under investigation
UPS failure at head-end rack
CLOSED
Chase, Little Shuswap, North Shuswap, Pritchard, Sicamous, Silver Creek, Sunnybrae, Tobiano, White Lake, Clearwater, Barriere, Revelstoke, Nakusp, Burns Lake, Fraser Lake, Fort St James
2018/11/03
11:00
2018/11/03
15:00
Television
Channels 521, 522, 523, 524 are down due to a broadcaster-based issue outside of Mascon's control.
Unknown, under investigation
Provider got channels up and running
CLOSED-SCHEDULED
Burns Lake
2018/11/01
09:00
2018/11/01
11:30
Internet
Television
Internet will be affected as we upgrade line cards in head end.
Equipment upgrade
Upgrade complete
SCHEDULED-CLOSED
Clearwater
2018/11/01
09:00
2018/11/01
12:00
Television
All Tv in Clearwater. Customers shouldn't see much of an impact during this time.
Equipment maintenance
Upgrading to new backup generator
CLOSED
AirSpeed Wireless
2018/10/31
12:00
2018/10/31
16:00
Internet
Customers off the Chinook 2 tower
Unknown, under investigation
Hard Reboot of Equipment
CLOSED
Sicamous
2018/10/31
08:00
2018/10/31
13:39
Television
Channel 215 (Weather Network) is currently unavailable on our Bulk package
Unknown, under investigation
Backhaul provider fixed issue
CLOSED
Chase
2018/10/31
08:00
2018/10/31
13:39
Television
Channel 215 (Weather Network) is currently unavailable on our Bulk package
Unknown, under investigation
Backhaul provider fixed issue
CLOSED-SCHEDULED
Ashcroft/Cache Creek
2018/10/31
07:00
2018/10/31
9:30
Internet
Television
South Ashcroft will be affected while we replace equipment in the headend
Equipment upgrade
Upgrade Complete
CLOSED
Sicamous
2018/10/30
4:40
2018/10/30
10:15
Internet
Customers on Riverside Ave, Moore, Kappel, Martin, Weddup, and White Pine Cres.
Unknown, under investigation
Reciever in headend
CLOSED
Vanderhoof
2018/10/30
10:30
2018/10/30
16:00
Internet
Intermittent outage while tech looks for noise on line. Areas effected are Maple Cres, Oak St, William Rd, Alder Ave, Nechako Ave, Redekop Rd, Ejner, Second St E, 3rd St, 4th St, 5th St, 6th St, Seventh St, Rivett Ln, Ryley Ave, Chilco Ave, Hunter Ln, Bradley Ln.
Equipment maintenance
Replaced Water damaged bridgers
CLOSED
Chase
2018/10/30
09:45
2018/10/30
10:30
Internet
Television
Phone
Okanagan avenue (922-960 block) Sicamous avenue (310-350 block)
Equipment maintenance
Replaced corroded tap
CLOSED-SCHEDULED
Fraser Lake
2018/10/30
06:00
2018/10/30
09:00
Internet
Television
Upgrading CMTS in headend. Swapping launch amps in headend.
Equipment upgrade
Equipment upgrade
CLOSED
Vanderhoof
2018/10/29
09:00
2018/10/29
16:00
Internet
Television
Redfern, Sackner, Omineca Trailer Park, Einsphar, Hargreaves
Equipment maintenance
Faulty line extenders replaced
CLOSED-SCHEDULED
Chase, Pritchard
2018/10/28
06:00
2018/10/28
09:00
Internet
Television
Phone
BC Hyrdo scheduled outage.
Power outage in area
Power restored.
CLOSED
Sicamous
2018/10/26
19:40
2018/10/26
21:30
Internet
Television
Phone
Customers in the Forest Park area are without TV and Internet. Technicians are on route to investigate.
Unknown, under investigation
Faulty power supply replaced
CLOSED
Ashcroft/Cache Creek
2018/10/26
14:20
2018/10/26
15:30
Internet
Television
Customers in the Boston Flats area will experience a brief outage while we repair a piece of equipment
Equipment maintenance
maintenance complete
CLOSED
Ashcroft/Cache Creek
2018/10/26
14:20
2018/10/26
15:30
Internet
Television
Phone
Boston Flats
Equipment maintenance
Duplicate note
CLOSED
Sicamous
2018/10/26
08:00
2018/10/26
15:30
Internet
Television
Phone
Customer experiencing intermittent internet on Montcalm Cres. Graham Rd. Meryn Rd, 5 Hwy 97 A, 2 Mile Rd,Wolfe Rd, Cartier Rd, Sica Crk Frontage Rd, Tecumseh Ave, Parts of Hwy 97A in the area. These will show on upstream 8 mile & 2 mile.
Unknown, under investigation
Cracked Cable Fixed
CLOSED
Sicamous
2018/10/25
10:26
2018/10/25
12:00
Internet
Television
Phone
Customer experiencing intermittent internet on Montcalm Cres. Graham Rd. Meryn Rd, 5 Hwy 97 A, 2 Mile Rd,Wolfe Rd, Cartier Rd, Sica Crk Frontage Rd, Tecumseh Ave, Parts of Hwy 97A in the area. These will show on upstream 8 mile & 2 mile.
Unknown, under investigation
Level issue in Head End
CLOSED-SCHEDULED
Sicamous
2018/10/25
07:30
2018/10/25
12:00
Internet
Television
Phone
1002 Riverside Complex, Weedup St, 925 Riverside.
Equipment upgrade
Upgrading complexes to N + 0
CLOSED
Burns Lake
2018/10/24
09:00
2018/10/24
16:00
Television
TV services appear to be down after Hydro had a power outage this morning. Technician is on his way to investigate.
Unknown, under investigation
2 blown launch amps and 1 combining tray.
CLOSED-SCHEDULED
Sicamous
2018/10/24
07:00
2018/10/24
13:00
Internet
Television
Phone
Riverside, Martin St, Kappel, 925 Riverside, 1002 Riverside, The Sails,
Equipment upgrade
Upgrading Martin St Node to N + 0
CLOSED-SCHEDULED
Burns Lake
2018/10/24
06:00
2018/10/24
06:15
Internet
Television
Power outage due to BC hydro equipment maintenance. Areas affected are portions of Burns Lake.
Power outage in area
Power restored from Hydro
CLOSED
Ashcroft/Cache Creek
2018/10/23
19:00
2018/10/24
12:00
Internet
Wireless service from Venables tower is down
Unknown, under investigation
Equipment rebooted
CLOSED-SCHEDULED
Fraser Lake
2018/10/23
10:00
2018/10/23
15:30
Internet
Television
Phone
6969 Clerview Dr; 11213-11417 Clearview Dr; 67 Galabay Rd; 8591-10439 Galabay Rd; 11450 Jeanine Rd; 4723 Kent Rd; Northshore Rd; 5884 Northside Rd; 6840 Old Stella Rd; 155-6325 Oona Rd; 7109-8519 Peterson Rd; 9508-26075 Stella Rd - Fraser Lk, Ft Fraser Lk
Power outage in area
Hydro has been restored
CLOSED-SCHEDULED
Sicamous
2018/10/23
07:30
2018/10/23
12:00
Internet
Television
Phone
714 Riverside (Mara Landing Condos)
Equipment upgrade
Moving Subscribers over to N + 0
CLOSED
Vanderhoof
2018/10/22
12:00
2018/10/23
08:00
Television
RF 26, 27, 28, 29, 30, 32, 35 are experiencing technical issues.
Unknown, under investigation
Satellite alignment corrected
CLOSED
Burns Lake
2018/10/18
12:25
2018/10/18
16:00
Internet
Television
Electrician at the Burns Lake head end to do a power cut over and add new power supply.
Equipment maintenance
Cut over is complete. New UPS power backup.
CLOSED-SCHEDULED
AirSpeed Wireless
2018/10/17
05:30
2018/10/17
08:20
Internet
services may be disrupted briefly while we retire/replace a pair of switches at two locations fed from barrier.
Equipment maintenance
Completed.
CLOSED
Fraser Lake
2018/10/15
16:45
2018/10/16
10:00
Internet
Television
Phone
Tunasa Dr, Chilako Cr, Carrier Cr, Endako Av, Simon Fraser, Laird St
Unknown, under investigation
Pending
CLOSED
Clearwater
2018/10/12
11:35
2018/10/12
13:00
Television
All of Clearwater will lose TV service as we change over equipment in our Head End.
Equipment maintenance
Pending
CLOSED
Clearwater
2018/10/11
09:00
2018/10/11
16:00
Internet
BC hydro equipment maintenance.Wireless customers off Whisper tower are affected.
Equipment maintenance
Hydro maintenance complete
SCHEDULED CLOSED
Sicamous
2018/10/10
06:00
2018/10/10
06:30
Internet
Television
Phone
Riverside ,Whitepine,Archibald,Moore,Martin
Equipment upgrade
Split power feeding node
CLOSED
Fraser Lake
2018/10/10
06:00
2018/10/11
12:00
Television
Customers on the following streets are experiencing HD pixelated channels or "one moment please"

Tunasa Drive
Tunasa Crescent
Siman Fraser Drive
Equipment failure
Faulty cable replaced
CLOSED
Vanderhoof
2018/10/09
09:00
2018/10/09
12:00
Internet
Television
Phone
Vanderview, Hamilton, and Hargraves area. Technician is replacing broken and amplifier.
Equipment maintenance
Broken cable spliced and 2 x old maggy amp swapped
CLOSED
Sicamous
2018/10/04
10:50
2018/10/04
14:00
Internet
Television
Phone
Solsqua road 1750-2250 block, Triple R road, Bundus road, Payne road, Sundance road.
Equipment maintenance
Adjusted Line Extenders to spec
CLOSED-SCHEDULED
Ashcroft/Cache Creek
2018/10/04
06:00
2018/10/04
07:00
Internet
Television
Phone
Ashcroft, Cache Creek. Installing new backup powering.
Equipment upgrade
Equipment upgrades complete
CLOSED
Sunnybrae
2018/10/03
20:00
2018/10/04
09:00
Television
The following channels are offline with One Moment Please message
413 - Movitime HD
421 - FX Canada
521 - Fuse HD
522 - Heart & Home
Equipment failure
Transmod settings changed from Turbo to 8PSK 4/5, service restored
CLOSED-SCHEDULED
Clearwater
2018/10/03
08:15
2018/10/02
08:20
Internet
Updating model codes for Hitron 2250 modems. Some modems may reboot. service may be down long enough for modem to restart.
Equipment maintenance
Completed
CLOSED-SCHEDULED
Barriere
2018/10/03
08:15
2018/10/03
08:20
Internet
Updating model codes for Hitron 2250 modems. Some modems may reboot. service may be down long enough for modem to restart.
Equipment maintenance
Completed
CLOSED-SCHEDULED
Revelstoke
2018/10/03
08:15
2018/10/03
08:20
Internet
Updating model codes for Hitron 2250 modems. Some modems may reboot. service may be down long enough for modem to restart.
Equipment maintenance
Completed
CLOSED-SCHEDULED
Nakusp
2018/10/03
08:15
2018/10/03
08:20
Internet
Updating model codes for Hitron 2250 modems. Some modems may reboot. service may be down long enough for modem to restart.
Equipment maintenance
Completed
CLOSED-SCHEDULED
Vanderhoof
2018/10/03
08:15
2018/10/03
08:20
Internet
Updating model codes for Hitron 2250 modems. Some modems may reboot. service may be down long enough for modem to restart.
Equipment maintenance
Completed
CLOSED-SCHEDULED
Burns Lake
2018/10/03
08:15
2018/10/03
08:20
Internet
Updating model codes for Hitron 2250 modems. Some modems may reboot. service may be down long enough for modem to restart.
Equipment maintenance
Completed
CLOSED-SCHEDULED
Fraser Lake
2018/10/03
08:15
2018/10/03
08:20
Internet
Updating model codes for Hitron 2250 modems. Some modems may reboot. service may be down long enough for modem to restart.
Equipment maintenance
Completed
CLOSED-SCHEDULED
Fort St James
2018/10/03
08:15
2018/10/03
08:20
Internet
Updating model codes for Hitron 2250 modems. Some modems may reboot. service may be down long enough for modem to restart.
Equipment maintenance
Completed
CLOSED-SCHEDULED
Ashcroft/Cache Creek
2018/10/03
08:15
2018/10/03
08:20
Internet
Updating model codes for Hitron 2250 modems. Some modems may reboot. service may be down long enough for modem to restart.
Equipment maintenance
Completed
CLOSED
Sicamous
2018/10/03
07:30
2018/10/03
13:00
Internet
Bundus, Hallfish, Hillier, Solsqua, Samuelson, Cemetary, Payne, Old Town, Sundance
Unknown, under investigation
Faulty Combiner in Headend
CLOSED
Clearwater
2018/10/02
08:35
2018/10/02
10:00
Television
Some channels showing One Moment Please
Unknown, under investigation
Equipment rebooted
CLOSED
AirSpeed Wireless
2018/10/01
15:00
2018/10/02
08:00
Internet
Westside AP is down at this time.
Unknown, under investigation
Water damaged port. Moved.
CLOSED
AirSpeed Wireless
2018/10/01
08:00
2018/10/01
15:00
Internet
Fishtrap AP is down @ Mount Lolo. Service at fishtrap site is down as a result.
Unknown, under investigation
Switchport got wet. moved ports.
CLOSED-SCHEDULED
Nakusp
2018/09/27
12:00
2018/09/27
12:30
Internet
Television
Phone
Services will be down for about 20 while technician replaces a failing power supply,
Areas affected: Hot springs Rd, Hwy 23, 15th Ave.
Equipment failure
Power Supply replaced
Closed
Chase
2018/09/27
11:00
2018/09/27
14:00
Internet
Television
Phone
Leg off Chase node 5, Thompson avenue, Bay drive, Okanagan avenue
Equipment maintenance
Pending
CLOSED
AirSpeed Wireless
2018/09/27
06:00
2018/09/27
9:00
Internet
Customers off the Chinook/Fishtrap tower will experience service interruption while we install a new radio.
Equipment upgrade
Completed.
CLOSED
Ashcroft/Cache Creek
2018/09/26
15:30
2018/09/26
16:00
Internet
Television
Brink Street
Equipment upgrade
Upgrade has been completed.
CLOSED-SCHEDULED
Barriere
2018/09/26
07:00
2018/09/26
09:00
Internet
Television
Part of Barriere Town Rd. Monte Carlo Motel.
Equipment upgrade
Equipment upgraded
CLOSED
Nakusp
2018/09/25
15:00
2018/09/25
18:00
Internet
DONNELLY RD , BAYVIEW RD , HWY 6 , BAYLES CRES , BROWNS RD , CRESCENT BAY RD
Power outage in area
Power Restored
CLOSED
Nakusp
2018/09/23
08:30
2018/09/23
20:00
Internet
All of Nakusp
Power outage in area
Planned hydro outage restored
CLOSED
AirSpeed Wireless
2018/09/21
09:00
2018/09/22
12:00
Internet
Chinook Tower
Equipment failure
Replaced equipment
CLOSED
Barriere
2018/09/20
13:20
2018/09/20
14:00
Internet
Television
McLean
Equipment maintenance
Equipment maintained!
CLOSED
AirSpeed Wireless
2018/09/20
13:00
2018/09/20
14:00
Internet
Chinook
Equipment maintenance
Pending
CLOSED-SCHEDULED
Sicamous
2018/09/20
05:00
2018/09/20
11:00
Internet
Television
Phone
Sosqua rd 1600-2180,Sundance,Bundus,Payne,Raven,Triple R,Hallfish,Cemetary rd's
Equipment upgrade
New fiber node cut in and lines ran out.
CLOSED-SCHEDULED
Barriere
2018/09/20
05:00
2018/09/20
11:00
Internet
Television
Yellow Head Hwy 5, Part of Barrier Town Rd, Lilley Rd, Conner Rd, Kamloops St., Hall Rd, Haggard Rd, Monte Carlo Motel, Barriere Town Motor Inn.
Equipment maintenance
Equipment upgrade
CLOSED
Sicamous
2018/09/18
17:15
2018/09/19
05:00
Internet
Television
Phone
Power outage
Power outage in area
Motor vehicle accident.
CLOSED
AirSpeed Wireless
2018/09/17
08:30
2018/09/19
09:30
Internet
Fishtrap, Whisper
Equipment failure
Dead Port on switch. moved line and configured new port.
CLOSED-SCHEDULED
Barriere
2018/09/13
05:00
2018/09/13
11:00
Internet
Television
Barriere Lakes, Dunn Lake, Lodgepole, Barriere Town
Equipment upgrade
Upgrade Complete
CLOSED
Clearwater
2018/09/12
12:45
2018/09/12
16:00
Internet
Service will be down while technician replaces equipment on tower. This will affected customers at Darfield, Littlefort.
Equipment upgrade
Equipment upgrade complete
CLOSED-SCHEDULED
Barriere
2018/09/12
05:00
2018/09/12
12:00
Internet
Television
Barriere Lake Rd, Leone Creek Rd
Unknown, under investigation
Cut in new fiber node.
CLOSED-SCHEDULED
AirSpeed Wireless
2018/09/11
08:00
2018/09/11
10:00
Internet
Scotch Creek Wireless will be intermittent while piece of equipment is upgraded.
Equipment upgrade
Mikrotik hardware has been swapped
CLOSED-SCHEDULED
Barriere
2018/09/11
05:00
2018/09/11
11:00
Internet
Television
Barriere Town Rd. Barkley Rd. Airfield Rd. Dixon Creek Rd. Sally Rd. Haigh Rd. Bannister Rd.
Equipment maintenance
Maintenance Complete
CLOSED-SCHEDULED
AirSpeed Wireless
2018/09/10
15:30
2018/09/10
19:00
Internet
Phone
NIB-001
Unknown, under investigation
Migration Complete
CLOSED
Barriere
2018/09/10
11:30
2018/09/10
13:00
Internet
Television
Mclean Rd.
Unknown, under investigation
Replaced connector that had water in it.
CLOSED
Barriere
2018/09/06
08:50
2018/09/06
12:00
Internet
Television
Birch Ln. Spruce Cres. will experience intermittent service while upgrades are being done.
Equipment upgrade
replaced loose connector.
CLOSED
Ashcroft/Cache Creek
2018/09/06
08:00
2018/09/06
14:00
Internet
Television
Most of Cache Creek/ Ashcroft is experiencing, intermittent internet/TV services
Unknown, under investigation
Headend Combiner Failure
CLOSED-SCHEDULED
AirSpeed Wireless
2018/09/05
09:00
2018/09/06
12:00
Internet
Phone
Conducting software and security updates on tower hardware. Brief service interruptions may occur. only one site at a time will be affected.
Equipment maintenance
Rescheduled.
CLOSED
AirSpeed Wireless
2018/09/05
09:00
2018/09/05
13:30
Internet
Phone
Adams Hill Wimax site is down at this time. Looks like hardware failure.
Equipment failure
Resolved. Hardware replaced.
CLOSED-SCHEDULED
Barriere
2018/09/05
05:00
2018/09/05
11:00
Internet
Television
Gibbs, Robin, McLean, Amnesty.
Equipment upgrade
Upgrade complete
CLOSED
Sicamous
2018/09/04
11:45
2018/09/04
13:00
Internet
Television
Phone
1118 Riverside
Equipment failure
Equipment replaced
CLOSED-SCHEDULED
Barriere
2018/09/04
05:00
2018/09/04
10:00
Internet
Television
Barriere Town Rd, Barriere Lakes Rd, Leoni Creek, Lodgepole, Dunn Lake, Gibbs, McLean, Bradford, Spruce, Birch
Equipment upgrade
Upgrade Complete
Closed
Clearwater
2018/08/31
10:30
2018/08/31
11:45
Internet
Television
Phone
Blackpool: Gaggin, Phillips and Ferry Rd.
Equipment failure
Replacing cracked cable on the line.
CLOSED
Chase
2018/08/31
08:00
2018/08/31
16:00
Television
Super Channel is currently down for all of Chase
Unknown, under investigation
Transmod rebooted
CLOSED-SCHEDULED
Nakusp
2018/08/31
06:00
2018/08/31
07:00
Internet
Television
Testing new generator may result in short service interruption during the maintenance window.
Equipment maintenance
Maintenance complete
CLOSED
Revelstoke
2018/08/30
15:00
2018/09/01
16:00
Internet
Television
Back Rd, Lochinsky Rd, Smokey Bear Campground, Boulder Mountain Resort, Hwy 1
Equipment failure
Pending
CLOSED-SCHEDULED
Clearwater
2018/08/30
09:30
2018/08/30
15:00
Internet
Television
Phone
Foote road, Gaggin road, Phillips road, Ferry road
Equipment maintenance
Equipment replaced. Issue still ongoing.
CLOSED-SCHEDULED
Sicamous
2018/08/30
05:00
2018/08/30
09:00
Internet
Phone
All Internet/VOIP Phone customers in the area will be affected by intermittent service while network system upgrades are being completed.
Equipment upgrade
Migration Complete
CLOSED
North Shuswap
2018/08/28
06:00
2018/08/28
07:00
Internet
Television
Phone
5000-5460 Squilax/Anglemont rd,Tallington,Evans rd,Meadow creek,Chasey,Celista place,Disdero,Meadow creek cres.
Equipment upgrade
Pending,Replace Suspect LE and power inserter.
CLOSED SCHEDULED
Barriere
2018/08/23
08:00
2018/08/23
12:00
Internet
Television
Fiber upgrades being installed

Power Road, Sunset Trailer Court, Mountain Road, Dunsmuir
Equipment upgrade
Node acrivated
CLOSED
North Shuswap
2018/08/23
08:00
2018/08/23
18:00
Phone
Small Groups of customers are unable to make outgoing phone calls after system upgrade.
Unknown, under investigation
Routing issue
CLOSED
Chase
2018/08/23
08:00
2018/08/23
18:00
Phone
Small Groups of customers are unable to make outgoing phone calls after system upgrade.
Unknown, under investigation
Routing Issue
CLOSED-SCHEDULED
Chase
2018/08/23
05:00
2018/08/23
09:00
Internet
Phone
All Internet/VOIP Phone customers in the area will be affected by intermittent service while network system upgrades are being completed.
Equipment upgrade
Migration Complete
CLOSED-SCHEDULED
Pritchard
2018/08/23
05:00
2018/08/23
09:00
Internet
Phone
All Internet/VOIP Phone customers in the area will be affected by intermittent service while network system upgrades are being completed.
Equipment upgrade
Migration Complete
CLOSED-SCHEDULED
Little Shuswap
2018/08/23
05:00
2018/08/23
09:00
Internet
Phone
All Internet/VOIP Phone customers in the area will be affected by intermittent service while network system upgrades are being completed.
Equipment upgrade
Migration Complete
CLOSED-SCHEDULED
North Shuswap
2018/08/23
05:00
2018/08/23
09:00
Internet
Phone
All Internet/VOIP Phone customers in the area will be affected by intermittent service while network system upgrades are being completed.
Equipment upgrade
Migration Complete
CLOSED-SCHEDULED
AirSpeed Wireless
2018/08/23
05:00
2018/08/23
09:00
Phone
ASW Phone customers in the North Shuswap, Little Shuswap,
Pritchard, Chase areas will experience intermittent service while network system upgrades are being completed.
Equipment upgrade
Migration Complete
CLOSED
North Shuswap
2018/08/23
05:00
2018/08/23
09:30
Internet
Phone
Multiple Customers Gigacenters are not grabbing IP's .
Unknown, under investigation
Updated DHCP subnet file. Services restored
CLOSED
Burns Lake
2018/08/23
01:00
2018/08/23
10:45
Internet
Television
All of Burns Lake is currently affected
Equipment failure
Dead power outlet, and blown breaker
CLOSED
Barriere
2018/08/22
09:30
2018/08/22
15:00
Internet
Television
DeeJay Rd, Orielo, Robins, Summers Rd.
Equipment upgrade
Maintenance complete
CLOSED - SCHEDULED
Barriere
2018/08/22
05:00
2018/08/22
08:30
Internet
Intermittent service in Barriere while technicians move equipment to new head end
Equipment maintenance
Maintenance complete
CLOSED - SCHEDULED
Nakusp
2018/08/21
05:00
2018/08/21
06:00
Internet
Television
All of Nakusp will experience brief 5-10 service outage while technicians install and test new backup generator during the maintenance window
Equipment upgrade
Maintenance Complete
CLOSED - SCHEDULED
Sun Peaks
2018/08/21
05:00
2018/08/21
09:00
Internet
Phone
All Internet/VOIP Phone customers in the area will be affected by intermittent service while network system upgrades are being completed.
Equipment upgrade
Migration Complete
CLOSED - SCHEDULED
Pritchard
2018/08/21
05:00
2018/08/21
09:00
Internet
Phone
All Internet/VOIP Phone customers in the area will be affected by intermittent service while network system upgrades are being completed.
Equipment upgrade
Migration Complete
CLOSED - SCHEDULED
White Lake
2018/08/21
05:00
2018/08/21
09:00
Internet
Phone
All Internet/VOIP Phone customers in the area will be affected by intermittent service while network system upgrades are being completed.
Equipment upgrade
Migration Complete
CLOSED - SCHEDULED
AirSpeed Wireless
2018/08/21
05:00
2018/08/21
09:00
Phone
All Internet/VOIP Phone customers in the area will be affected by intermittent service while network system upgrades are being completed.
Equipment upgrade
Migration Complete
CLOSED - SCHEDULED
Chase
2018/08/21
04:00
2018/08/21
08:00
Internet
Television
Phone
Services in Chase will be affected while technicians install and test new UPS
Equipment maintenance
UPS Installed
CLOSED
Clearwater
2018/08/20
19:30
2018/08/21
8:00
Internet
All of Clearwater is currently affected
Equipment failure
Blown fuse replaced by backhaul provider
CLOSED
Vanderhoof
2018/08/16
10:00
2018/08/16
13:00
Internet
Television
Markay Dr, Smedley Dr, Stark Dr and Dushop Dr will experience intermittent service while technicians replace 2 spans of damaged cable.
Equipment maintenance
Maintenance completed
CLOSED
Vanderhoof
2018/08/15
09:00
2018/08/15
12:00
Internet
Television
Markay Dr, Smedley Dr, Stark Dr and Dushop Dr will experience intermittent service due to system maintenance
Equipment maintenance
Maintenance complete, techs will need to replace span of cable on 08/16
CLOSED
Ashcroft/Cache Creek
2018/08/14
09:30
2018/08/14
17:00
Internet
All of Cache Creek will experience intermittent internet.
Unknown, under investigation
Noise on system found and fixed
CLOSED - SCHEDULED
Sicamous
2018/08/14
06:00
2018/08/14
12:00
Internet
Television
Phone
8-mile Node Customers.
Equipment upgrade
Fiber node upgraded. Switched over to the new Arris fiber transmitters and receivers in the headend.
CLOSED
AirSpeed Wireless
2018/08/13
12:00
2018/08/13
13:00
Internet
Phone
EBay 2 customers will have an outage while upgrading some equipment.
Equipment maintenance
Upgrade complete
CLOSED
Ashcroft/Cache Creek
2018/08/11
17:00
2018/08/12
11:15
Internet
Television
Ashcroft and Cache Creek
Equipment failure
Restored services.
CLOSED
Sun Peaks
2018/08/09
11:42
2018/08/10
18:00
Internet
Television
Phone
Sun Peaks, Heffley Creek, Whitecroft
Fibre break due to vehicle accident
Fibre repaired
CLOSED - SCHEDULED
Vanderhoof
2018/08/09
09:30
2018/08/09
10:00
Internet
Television
Phone
McDonald Rd, Ens Rd, Grants Frontage Rd will lose service while tech replaces Tap.
Equipment maintenance
Maintenance complete
CLOSED - SCHEDULED
Vanderhoof
2018/08/09
09:02
2018/08/09
13:45
Internet
Television
Phone
Victoria St, Recreation Ave, View St, Riverview St, Waterview St.
Equipment upgrade
Fixed broken cable
CLOSED - SCHEDULED
Sicamous
2018/08/09
01:00
2018/08/09
05:30
Internet
Television
Phone
All of Sicamous. Upgrading UPS in the Headend.
Equipment upgrade
Upgrade complete
CLOSED-SCHEDULED
AirSpeed Wireless
2018/08/08
10:00
2018/08/10
14:00
Internet
Phone
Doing security audits/updates to our wireless systems. Very brief outages may occur when we apply patches.
Equipment maintenance
Completed
CLOSED
Chase, Little Shuswap, North Shuswap, Pritchard, Sicamous, Silver Creek, Sun Peaks, Sunnybrae, Tobiano, White Lake, Clearwater, Barriere, Revelstoke, Nakusp, Vanderhoof, Burns Lake, Fraser Lake, Fort St James, Ashcroft/Cache Creek
2018/08/07
19:10
2018/08/07
23:59
Television
Multiple channels offline due to weather interference in Toronto.
Unknown, under investigation
Services restored after storms
CLOSED
Sun Peaks
2018/08/07
14:30
2018/08/07
16:00
Television
Community Channels (212,213,214,215.) and Weather Network (220) are currently unavailable.
Equipment maintenance
maintenance complete
CLOSED
Vanderhoof
2018/08/07
10:36
2018/08/07
16:00
Internet
Television
Phone
MacDonald Rd, Grants Frontage Rd, Ens Rd, Victoria Rd, Recreation Ave, Riverview Ave, View St, Connaught St, Rainbow Ave, Sandy Beach Rd
Equipment maintenance
Maintenance Complete
CLOSED
Barriere
2018/08/07
10:00
2018/08/07
11:00
Internet
Television
Lodgepole Dr.
Equipment maintenance
Maintenance
CLOSED
Chase
2018/08/07
06:00
2018/08/07
12:00
Television
Community Channels (212,213,214,215.) and Weather Network (220) are currently unavailable.
Equipment maintenance
Maintenance complete
CLOSED
Little Shuswap
2018/08/07
06:00
2018/08/08
13:00
Television
Community Channels (212,213,214,215.) and Weather Network (220) are currently unavailable.
Equipment maintenance
Maintenance complete
CLOSED
North Shuswap
2018/08/07
06:00
2018/08/08
16:00
Television
Community Channels (212,213,214,215.) and Weather Network (220) are currently unavailable.
Equipment maintenance
Maintenance complete
CLOSED
Pritchard
2018/08/07
06:00
2018/08/07
16:00
Television
Community Channels (212,213,214,215.) and Weather Network (220) are currently unavailable.
Equipment maintenance
Maintenance Complete
CLOSED
Sicamous
2018/08/07
06:00
2018/08/07
13:00
Community Channels (212,213,214,215.) and Weather Network (220) are currently unavailable.
Equipment maintenance
Maintenance complete
CLOSED
Silver Creek
2018/08/07
06:00
2018/08/07
16:00
Television
Community Channels (212,213,214,215.) and Weather Network (220) are currently unavailable.
Equipment maintenance
Maintenance Complete
SCHEDULED-CLOSED
Chase
2018/08/07
05:00
2018/08/07
06:00
Internet
Phone
Service may be disrupted briefly while we conduct system maintenance.
Equipment maintenance
maintenance complete
SCHEDULED-CLOSED
Little Shuswap
2018/08/07
05:00
2018/08/07
06:00
Internet
Phone
Service may be disrupted briefly while we conduct system maintenance.
Equipment maintenance
maintenance complete
SCHEDULED-CLOSED
North Shuswap
2018/08/07
05:00
2018/08/07
06:00
Internet
Phone
Service may be disrupted briefly while we conduct system maintenance.
Equipment maintenance
maintenance complete
SCHEDULED-CLOSED
Pritchard
2018/08/07
05:00
2018/08/07
06:00
Internet
Phone
Service may be disrupted briefly while we conduct system maintenance.
Equipment maintenance
maintenance complete
SCHEDULED-CLOSED
Sicamous
2018/08/07
05:00
2018/08/07
06:00
Internet
Phone
Service may be disrupted briefly while we conduct system maintenance.
Equipment maintenance
maintenance complete
SCHEDULED-CLOSED
Sun Peaks
2018/08/07
05:00
2018/08/07
06:00
Internet
Phone
Service may be disrupted briefly while we conduct system maintenance.
Equipment maintenance
maintenance complete
SCHEDULED-CLOSED
White Lake
2018/08/07
05:00
2018/08/07
06:00
Internet
Phone
Service may be disrupted briefly while we conduct system maintenance.
Equipment maintenance
maintenance complete
SCHEDULED-CLOSED
Clearwater
2018/08/07
05:00
2018/08/07
06:00
Internet
Phone
Service may be disrupted briefly while we conduct system maintenance.
Equipment maintenance
maintenance complete
SCHEDULED-CLOSED
Barriere
2018/08/07
05:00
2018/08/07
06:00
Internet
Phone
Service may be disrupted briefly while we conduct system maintenance.
Equipment maintenance
maintenance complete
SCHEDULED-CLOSED
Revelstoke
2018/08/07
05:00
2018/08/07
06:00
Internet
Phone
Service may be disrupted briefly while we conduct system maintenance.
Equipment maintenance
maintenance complete
CLOSED - SCHEDULED
Nakusp
2018/08/07
05:00
2018/08/07
06:00
Internet
Phone
Service may be disrupted briefly while we conduct system maintenance.
Equipment maintenance
maintenance complete
SCHEDULED-CLOSED
Vanderhoof
2018/08/07
05:00
2018/08/07
06:00
Internet
Phone
Service may be disrupted briefly while we conduct system maintenance.
Equipment maintenance
maintenance complete
SCHEDULED-CLOSED
Burns Lake
2018/08/07
05:00
2018/08/07
06:00
Internet
Phone
Service may be disrupted briefly while we conduct system maintenance.
Equipment maintenance
maintenance complete
SCHEDULED-CLOSED
Fraser Lake
2018/08/07
05:00
2018/08/07
06:00
Internet
Phone
Service may be disrupted briefly while we conduct system maintenance.
Equipment maintenance
maintenance complete
SCHEDULED-CLOSED
Fort St James
2018/08/07
05:00
2018/08/07
06:00
Internet
Phone
Service may be disrupted briefly while we conduct system maintenance.
Equipment maintenance
maintenance complete
SCHEDULED-CLOSED
Ashcroft/Cache Creek
2018/08/07
05:00
2018/08/07
06:00
Internet
Phone
Service may be disrupted briefly while we conduct system maintenance.
Equipment maintenance
maintenance complete
CLOSED
Sicamous
2018/08/04
08:00
2018/08/04
12:20
Internet
Television
Phone
Multiple areas of Sicamous
Equipment Failure
Faulty equipment replaced
Closed
White Lake
2018/08/02
14:30
2018/08/02
14:50
Internet
Television
Phone
Nash Rd, Herron, Schmidt, White Lake Road (2900 block and less)
Equipment failure
Replaced faulty line coupler
SCHEDULED-CLOSED
Burns Lake
2018/08/02
10:30
2018/08/02
16:00
Internet
Television
7 Ave, 8 Ave, 9 Ave, 10 Ave, Carroll, Marsh, Lorne, A. Turner, Babine Cres, Babine Rd, Centre, Sus, Tea, Chas, Witzih, Toh, Shelford, Williams
Equipment maintenance
Maintenance Complete
CLOSED
Sicamous
2018/08/02
10:00
2018/08/03
08:00
Internet
Some subscribers are having issues getting to Akamai hosted websites (cbc.ca, sportsnet.ca, many others). The issue appears to be upstream at one or more peering hosts. we are working to get this resolved.
Unknown, under investigation
RADB entries fixed. service restored.
CLOSED
North Shuswap
2018/08/02
10:00
2018/08/03
08:00
Internet
Some subscribers are having issues getting to Akamai hosted websites (cbc.ca, sportsnet.ca, many others). The issue appears to be upstream at one or more peering hosts. We are working to get this resolved.
Unknown, under investigation
RADB entries fixed. service restored.
CLOSED-SCHEDULED
Barriere
2018/08/02
06:30
2018/08/02
08:30
Internet
Television
McLean Street
Equipment maintenance
Equipment upgraded
CLOSED-SCHEDULED
Sun Peaks
2018/08/02
05:00
2018/08/02
09:00
Internet
Phone
Migrating to the New Noms platform, Customers will experience intermittent Internet/Voip services during this time frame.
Equipment upgrade
Unable to complete
CLOSED-SCHEDULED
White Lake
2018/08/02
05:00
2018/08/02
09:00
Internet
Phone
Migrating to the New Noms platform, Customers will experience intermittent Internet/Voip services during this time frame.
Equipment upgrade
Unable to complete
CLOSED-SCHEDULED
AirSpeed Wireless
2018/08/02
05:00
2018/08/02
09:00
Phone
Migrating to the New Noms platform, Customers will experience intermittent Voip services during this time frame.
Equipment upgrade
Unable to complete
CLOSED-SCHEDULED
Burns Lake
2018/08/02
04:30
2018/08/02
9:15
Internet
Television
Willowbrook Road, Beatty, Eckland
Equipment maintenance
Rebuild Complete
CLOSED
Nakusp
2018/08/01
10:52
2018/08/01
16:00
Internet
Brouse Loop, Upper Brouse Loop, Hwy 6
Unknown, under investigation
System repair in Head End
CLOSED
White Lake
2018/08/01
09:00
2018/08/01
15:00
Internet
Phone
White Lake Rd, Heron Rd, Schmidt Rd, Hautala Rd, Lakeview Heights.
Equipment maintenance
Noise resolved itself before techs could arrive.
CLOSED
Revelstoke
2018/07/31
17:15
2018/08/01
12:00
Internet
Multiple streets
Unknown, under investigation
Equipment fault
CLOSED
Sicamous
2018/07/30
13:51
2018/07/30
14:10
Internet
Television
Kerr, Steppit, Hwy 1 1200 to 1745, Mclean McPherson, Mairer, Titus, Green Rd South, Nordin Crt.
Equipment maintenance
Maintenance Complete
CLOSED-SCHEDULED
AirSpeed Wireless
2018/07/30
13:00
2018/07/30
14:30
Internet
Bastion Wi Max will be down as we upgrade equipment
Equipment upgrade
Equipment upgrade complete
CLOSED
Burns Lake
2018/07/30
08:30
2018/07/30
13:00
Internet
Television
Phone
Murphy Rd,Willowbrook Rd, Miller Rd, Beattie Rd.
Unknown, under investigation
Blown fuse in mini bridger
CLOSED
Vanderhoof
2018/07/29
01:00
2018/07/29
06:00
Internet
Television
Phone
Planned BC Hydro outage for all of Vanderhoof
Power outage in area
Outage Restored
CLOSED
Vanderhoof
2018/07/27
20:00
2018/07/27
22:48
Internet
Television
Victoria Street E, Peach Lane, Riverview Drive, Sandy Beach Road
Unknown, under investigation
Tree on lines
CLOSED
Burns Lake
2018/07/26
10:00
2018/07/26
15:00
Internet
Television
7th ave
8th ave
9th ave.
Centre Street.
Sus Ave.
Tsa St.
Chas st.
Witzh St.
Babine Crescent.
Upper lorne St.
Private Drive.
Williams Drive.
Equipment maintenance
Equipment Upgrades complete
SCHEDULED-CLOSED
Clearwater
2018/07/26
08:00
2018/07/26
13:30
Television
RF : 28,29,32,33,35.
May effect only a few customers.
Equipment maintenance
Installed new UPS Complete
CLOSED
Vanderhoof
2018/07/25
05:45
2018/07/25
06:15
Internet
Phone
Internet and phone service will be unavailable while doing maintenance to the ISR Headend Router.
Equipment maintenance
Maintenance Complete.
CLOSED-SCHEDULED
Barriere
2018/07/25
05:00
2018/07/25
08:00
Internet
Internet in all of Barriere. moving equipment to new Telus CO.
Equipment maintenance
Move completed, service restored.
CLOSED
Ashcroft/Cache Creek
2018/07/24
17:00
2018/07/25
16:00
Internet
Television
Boston Flats, Coyote Valley Rd, Waste Tech.
Equipment maintenance
Pending
CLOSED
Nakusp
2018/07/24
13:00
2018/07/24
14:30
Internet
Television
Phone
Brouse Loop
Equipment maintenance
Maintenance Complete
CLOSED
Burns Lake
2018/07/24
12:45
2018/07/24
14:45
Internet
Television
7th Ave, 8th Ave, 9th Ave, Center Street, Babine Cres, Upper Lorne, Private Dr, Williams Dr, Sus St, Tsa St, Chas St, Witzh St.

Equipment maintenance
Maintenance Complete
CLOSED
Silver Creek
2018/07/23
8:00
2018/07/23
16:00
Television
All channels off of F2 Anik satellite.
Equipment maintenance
Maintenance complete
CLOSED
Sicamous
2018/07/20
12:45
2018/07/20
13:30
Internet
Television
Phone
1745 Trans Canada Hwy East.
Stepp Pit Rd.
Kerr Rd.
Equipment maintenance
Replaced LE
CLOSED
Chase
2018/07/20
04:00
2018/07/20
10:00
Internet
Some cable modems showing offline, rebooting resolves the issue.
Unknown, under investigation
Offline modems reset
CLOSED
Barriere
2018/07/19
12:00
2018/07/20
07:00
Television
The following channels are showing "One Moment Please"

273- TMN Encore1 West HD
297- TMN West HD
283- HBO Canada 1 HD
255- TMN West HD
276- National geographic HD
Unknown, under investigation
Upstream provider reloaded channel map
CLOSED
Clearwater
2018/07/19
12:00
2018/07/20
07:00
Television
The following channels are showing "One Moment Please"

273- TMN Encore1 West HD
297- TMN West HD
283- HBO Canada 1 HD
255- TMN West HD
276- National geographic HD
Unknown, under investigation
Upstream provider reloaded channel map
CLOSED
North Shuswap
2018/07/18
10:40
2018/07/18
11:15
Internet
Television
Phone
Castle hieghts,2700 and higher of Vickers Trail,Alpine rd
Equipment failure
Equipment replaced
CLOSED
Nakusp
2018/07/17
15:00
2018/07/18
12:00
Television
The following channels are showing One Moment Please.

260 ABC Detroit HD
261 NBC Detroit HD
262 CBS Detroit HD
263 FOX Detroit HD
272 Global Toronto HD
278 PBS Detroit HD
Unknown, under investigation
Upstream provider reloaded MPEG changes
CLOSED
Vanderhoof
2018/07/17
15:00
2018/07/18
12:00
Television
The following channels are showing One Moment Please.

260 ABC Detroit HD
261 NBC Detroit HD
262 CBS Detroit HD
263 FOX Detroit HD
272 Global Toronto HD
278 PBS Detroit HD
Unknown, under investigation
Upstream provider reloaded MPEG changes
CLOSED
Burns Lake
2018/07/17
15:00
2018/07/18
12:00
Television
The following channels are showing One Moment Please.

260 ABC Detroit HD
261 NBC Detroit HD
262 CBS Detroit HD
263 FOX Detroit HD
272 Global Toronto HD
278 PBS Detroit HD
Unknown, under investigation
Upstream provider reloaded MPEG changes
CLOSED
Fraser Lake
2018/07/17
15:00
2018/07/18
12:00
Television
The following channels are showing One Moment Please.

260 ABC Detroit HD
261 NBC Detroit HD
262 CBS Detroit HD
263 FOX Detroit HD
272 Global Toronto HD
278 PBS Detroit HD
Unknown, under investigation
Upstream provider reloaded MPEG changes
CLOSED
Fort St James
2018/07/17
15:00
2018/07/18
12:00
Television
The following channels are showing One Moment Please.

260 ABC Detroit HD
261 NBC Detroit HD
262 CBS Detroit HD
263 FOX Detroit HD
272 Global Toronto HD
278 PBS Detroit HD
Unknown, under investigation
Upstream provider reloaded MPEG changes
CLOSED
Ashcroft/Cache Creek
2018/07/17
15:00
2018/07/18
12:00
Television
The following channels are showing One Moment Please.

260 ABC Detroit HD
261 NBC Detroit HD
262 CBS Detroit HD
263 FOX Detroit HD
272 Global Toronto HD
278 PBS Detroit HD
Unknown, under investigation
Upstream provider reloaded MPEG changes
CLOSED
Clearwater
2018/07/17
15:00
2018/07/18
12:00
Television
The following channels are showing One Moment Please.

260 ABC Detroit HD
261 NBC Detroit HD
263 FOX Detroit HD
Unknown, under investigation
Upstream provider reloaded MPEG changes
CLOSED
Barriere
2018/07/17
15:00
2018/07/18
12:00
Television
The following channels are showing One Moment Please.

260 ABC Detroit HD
261 NBC Detroit HD
263 FOX Detroit HD
Unknown, under investigation
Upstream provider reloaded MPEG changes
CLOSED - SCHEDULED
North Shuswap
2018/07/17
10:00
2018/07/17
11:00
Internet
Television
Phone
Davis Road
Equipment upgrade
Upgrades complete
CLOSED
Barriere
2018/07/16
11:28
2018/07/16
11:45
Internet
Television
Phone
Lodgepole Road
Equipment maintenance
Replaced the Tap
CLOSED
AirSpeed Wireless
2018/07/15
18:30
2018/07/16
12:00
Internet
Notch Hill Tower
Equipment failure
Equipment replaced
CLOSED
Clearwater
2018/07/13
16:30
2018/07/13
17:30
Television
Replacing equipment at head end. Some HD channels will be affected.
Equipment failure
New equipment installed
CLOSED - SCHEDULED
Sicamous
2018/07/12
05:30
2018/07/12
09:05
Internet
Television
Phone
All of Sicamous will be affected while technicians install new backup generator
Equipment upgrade
New generator installed and working
CLOSED - SCHEDULED
North Shuswap
2018/07/11
06:00
2018/07/11
11:00
Internet
Television
Phone
Charlton,Beguelin,Seymour,Davis,Copper island drive,Vickers Trail,Klondike trail,Lonneke trail,Golden Spur trail,Orchard Grove,Greenwich close,Stampede Trail,Mountain Drive,Aspen,Anglemont DriveHudson rd,Crowfoot drive,Castle Heights,Alpine rd,5524-5762 Squilax/Anglemont Rd
Equipment upgrade
CMTS upgrades complete
CLOSED
Barriere
2018/07/10
12:00
2018/07/10
15:00
Internet
Television
Phone
Leonie Creek Road
Equipment upgrade
Rewired house amp.
CLOSED
Clearwater
2018/07/10
12:00
2018/07/10
17:00
Television
Channel 239 CFJC offline
Hardware failure
Replaced faulty LNB
SCHEDULED CLOSED
North Shuswap
2018/07/10
06:00
2018/07/10
12:00
Internet
Television
Phone
Squilax/Anglemont rd 6105-6800.Airstrip,Pine Ave,Golf Course rd,ColumbiaDr,Greenwich way,Orchard Grove,Golden Spur,Ranch rd,Klondike trail,Lonneke trail,Vickers trail,Stampede trailEstate rdive,Mountain drive,Aspen,Anglemont drive,Hudson rd,Alpine rd,Castle heights,Anglemont way,Crowfoot Drive,Quest rd,Easy street,Andres rd,Ross creek flats,Casabello,Ross rd,McClaskey,Charelston,Davis rd,Seymour rdBeguelin rd,Charlton rd
Equipment upgrade
Upgrades cpmplete
CLOSED
Tobiano
2018/07/09
12:00
2018/07/10
21:00
Television
Channels; 219, 352, 320, 403, 223, 240, 801, 370
Equipment failure
Replaced Transmod
CLOSED
Clearwater
2018/07/06
15:00
2018/07/09
12:00
Internet
Chinook 2 tower
Damaged Radio
Pending
CLOSED - SCHEDULED
North Shuswap
2018/07/05
06:00
2018/07/05
12:00
Internet
Television
Phone
6137 – 6149 Squilax Anglemont Hwy, Blake Point, Stevens Rd, Line 17, Lindsey Rd, Noakes Rd, Welch Rd, Hillen Cres, Lucerne Beach, Fransen Cres, William Brown Rd, 7171-7246 Squilax Anglemont Hwy, Estate
Equipment upgrade
Upgrades complete
CLOSED
Barriere
2018/07/05
06:00
2018/07/06
17:00
Television
The following channels are currently unavailable
#540 Family
#544 Teletoon
#621 The Movie Network 1
#622 The Movie Network 2
#623 The Movie Network 3
#624 HBO Canada
#632 Encore 1
#633 Encore 2
Equipment upgrade
Channel map changes made to correct issue
CLOSED
Clearwater
2018/07/05
06:00
2018/07/06
10:00
Television
The following channels are currently unavailable
#540 Family
#544 Teletoon
#621 The Movie Network 1
#622 The Movie Network 2
#623 The Movie Network 3
#624 HBO Canada
#632 Encore 1
#633 Encore 2
Equipment upgrade
Channel map changes made to correct issue
CLOSED
Sun Peaks
2018/07/04
6:00
2018/07/04
13:30
Internet
Phone
Yates Creek Rd, Heffley Lake Rd, Lake Bay Rd,Lakeview Dr
Equipment failure
Equipment replaced
CLOSED
AirSpeed Wireless
2018/07/04
13:14
2018/07/04
17:00
Internet
Phone
Notch Hill
Unknown, under investigation
Faulty power connection fixed
CLOSED - SCHEDULED
North Shuswap
2018/07/04
06:00
2018/07/04
12:30
Internet
Television
Phone
Prigmore, Celista Place, Chasey Rd, Halina Rd, Meadow Creek, Disdaro Dr, Tellington Dr, Bristow Rd, Lewis Rd, Evans Rd, Fraser Rd, Birtch Close, Fairview Rd, Aspen Rd, Fraser Cres, Estate Dr, Estate Close, Kendean Rd, Fortune Rd, Anglemont Way, Squilax Anglemont Hwy 4800-5518
Equipment upgrade
Upgrades completed
CLOSED
Salmon Arm
2018/07/03
06:00
2018/07/04
16:00
Television
Channel 209 Fox Seattle HD in all systems is off. Unknown at this time, Technicians are investigating.
Unknown, under investigation
Upstream provider reset equipment and reloaded maps
CLOSED - SCHEDULED
Chase
2018/07/03
06:00
2018/07/06
09:30
Television
The following channels show One Moment Please since channel map updates were completed

Ch 211 PBS Seattle
Ch 227 Much Music
Ch 228 YTV HD
Equipment maintenance
Channel map reloaded by upstream provider
CLOSED - SCHEDULED
Sicamous
2018/07/03
06:00
2018/07/06
09:30
Television
The following channels show One Moment Please since channel map updates were completed

Ch 211 PBS Seattle
Ch 227 Much Music
Ch 228 YTV HD
Equipment maintenance
Channel map reloaded by upstream provider
CLOSED
Ashcroft/Cache Creek
2018/07/02
07:00
2018/07/02
16:00
Internet
Television
Phone
North Ashcroft
(HARPER MILL RD, GOVERNMENT , HILL STREET , ASH , MCLEOD , PINE , BRUNSWICK , RIVERSIDE, RATTLESNAKE, COZY , PEARS , ELM ,TINGLEY ,WESTERN, MCLEOD ,BATTEL ,CEDAR )

All of Cache Creek
Unknown, under investigation
Power Issues in Headend.
CLOSED
Barriere
2018/06/30
08:00
2018/06/30
18:00
Television
Issue with upstream provider is causing issue with tv services in all of Barriere
Unknown, under investigation
Upstream provider corrected issue with channel map
CLOSED
Clearwater
2018/06/30
08:00
2018/06/30
18:00
Television
Issue with upstream provider is causing issue with tv services in all of Clearwater
Unknown, under investigation
Upstream provider corrected issue with channel map
CLOSED
Barriere
2018/06/29
8:30
2018/06/29
12:00
Television
Barriere.
Unknown, under investigation
OOB server restarted, services restored
CLOSED
Chase
2018/06/29
09:00
2018/06/29
16:00
Television
Following channels showing One Moment Please
#220 - Mascon Local Weather
#212 - Mascon Community Channel 1
#213 - Mascon Community Channel 2
#256 - Duetche Welle
Equimpent failure
Equipment replaced
CLOSED
Sicamous
2018/06/28
09:00
2018/06/28
09:30
Internet
Television
Phone
Hwy 97 south of 8 Mile
Equipment maintenance
Maintenance complete
CLOSED
Barriere
2018/06/28
07:00
2018/06/28
08:00
Internet
Television
All of Barriere
Equipment upgrade
Transferred service to new Headend.
CLOSED - SCHEDULED
Chase
2018/06/28
06:00
2018/06/28
07:00
Internet
Television
Phone
All of Chase
Equipment maintenance
Maintenance complete
CLOSED - SCHEDULED
AirSpeed Wireless
2018/06/28
06:00
2018/06/28
07:00
Internet
Phone
P2, NIB, Duck Range,
Equipment upgrade
Maintenance complete
CLOSED - SCHEDULED
Pritchard
2018/06/28
06:00
2018/06/28
07:00
Internet
Television
Phone
All of Pritchard
Equipment maintenance
Maintenance complete
CLOSED-SCHEDULED
Salmon Arm
2018/06/28
05:30
2018/06/28
06:00
Phone
Northern 911 Maintenance. This will affect all phone service customers in the Mascon systems. Service affected: Call traffic and routing 911 address Updates.
Equipment maintenance
Maintenance has been completed.
CLOSED - SCHEDULED
Little Shuswap
2018/06/27
06:00
2018/06/27
07:00
Internet
Television
Phone
All of Little Shuswap
Equipment upgrade
Replaced UPS
CLOSED - SCHEDULED
North Shuswap
2018/06/27
06:00
2018/06/27
07:00
Internet
Television
Phone
All of North Shuswap
Equipment upgrade
Replaced UPS
CLOSED - SCHEDULED
Burns Lake
2018/06/26
14:30
2018/06/26
15:30
Internet
Television
Phone
We are replacing critical equipment damaged during the last storm.
Equipment maintenance
Equipment Replaced
CLOSED
AirSpeed Wireless
2018/06/26
13:00
2018/06/27
16:00
Internet
Phone
Services from Notch Hill tower
Equipment failure
New cables instaled
CLOSED - SCHEDULED
Barriere
2018/06/26
08:00
2018/06/26
10:00
Internet
Television
Leonie Creek Rd
Equipment maintenance
Moved placement of street amp/tap
CLOSED
Chase
2018/06/25
05:00
2018/06/25
09:30
Internet
Television
Phone
All of Chase is without service
Power outage in area
Hydro restored, services back online
CLOSED
Little Shuswap
2018/06/25
05:00
2018/06/25
12:00
Internet
Television
Phone
All of Little Shuswap is without service
Power outage in area
Hydro restored, services back online
CLOSED
AirSpeed Wireless
2018/06/25
05:00
2018/06/26
16:00
Internet
Services from Notch Hill tower
Power outage in area
Power restored.
CLOSED
White Lake
2018/06/25
05:00
2018/06/25
12:00
Internet
Television
Phone
All of White Lake
Power outage in area
Hydro restored, services back online
CLOSED
Pritchard
2018/06/25
05:00
2018/06/25
12:00
Internet
Television
Phone
All of Pritchard
Power outage in area
Hydro restored, services back online
CLOSED
Sicamous
2018/06/25
05:00
2018/06/25
18:00
Internet
Television
Phone
Services are out affecting the following streets: Hemlock, Kappel, Maduik, Dogwood, Poage, Cottonwood, Birch, Dabell, Alder, Hunt, Swanson, Hummingbird, Davidson and parts of Hwy 97A beyond 6 Mile
Equipment failure
Equipment replaced
CLOSED
Nakusp
2018/06/25
05:00
2018/06/26
16:00
Internet
Television
Phone
Alexander Rd, Nakusp East Rd, Matchett Rd, Zacks Rd, Heppner Rd, Kangaroo Tr
Power outage in area
Power restored
CLOSED
North Shuswap
2018/06/25
04:00
2018/06/25
10:00
Internet
Television
Phone
Squilax anglemont Hwy, Squilax Anglemont Rd, Deville Rd, Seymour Rd,Hlina,Celista Pl,Tallington Dr, Disdero,Chasey rd,Davis Rd,Fortune Rd,Aspen rd,Columbia Dr, Golf course rd,Airstrip rd,Gardiner rd,Welch Rd,Lucerene Beach rd,Fransen rd
Power outage in area
Power Restored
CLOSED
Sicamous
2018/06/23
11:50
2018/06/23
13:00
Internet
Television
Phone
Solsqua,Riverside ave,Hemlock,Cambie Solsqua rd, Bundus, Hallfish,Hwy 97A.Triple R rd, Raven rd.
Power outage in area
Power restored.
CLOSED
North Shuswap
2018/06/22
06:00
2018/06/22
12:00
Internet
Television
Phone
All of North Shu.
Unknown, under investigation
Equipment repaired
CLOSED
Barriere
2018/06/21
10:30
2018/06/21
14:00
Internet
Television
Barriere Town Road, Birch, Spruce, Robin, Deejay, Leonie Creek, Lodge Pole, Oriole, McLean, Gibbs
Equipment maintenance
Tuning completed
CLOSED
North Shuswap
2018/06/21
09:00
2018/06/22
12:00
Internet
Phone
Beguelin Rd, Davis Rd, Estate Drive, Golf Course Dr, Lindsay Rd and Vickers Trail
Unknown, under investigation
Services restored by physical modem reboots
CLOSED
Fort St James
2018/06/21
07:00
2018/06/21
16:00
Television
Channels will be intermittent while technicians configure new channel map
Equipment maintenance
New map configured
CLOSED
Clearwater
2018/06/20
13:00
2018/06/20
14:00
Internet
Television
Robson, Myrtle, Helmcken, Park, Clearwater Valley, WyndHaven, Wildwood, Eden, Archibald, Fawn.
Equipment maintenance
Technician Finished Tuning
CLOSED
North Shuswap
2018/06/19
11:00
2018/06/19
16:00
Internet
Phone
Meadow Creek, Chasey, Hlina, Disdero, Tallington, Celista, Prigmore
Equipment maintenance
Maintenance complete
CLOSED
Vanderhoof
2018/06/15
12:00
2018/07/12
12:00
Television
Channels 420 and 221 are unavailable from the upstream provider.
Equipment upgrade
Channels restored
CLOSED
Burns Lake
2018/06/15
12:00
2018/07/12
12:00
Television
Channels 420 and 221 are unavailable from the upstream provider.
Equipment upgrade
Channels restored
CLOSED
Fraser Lake
2018/06/15
12:00
2018/07/12
12:00
Television
Channels 420 and 221 are unavailable from the upstream provider.
Equipment upgrade
Channels restored
CLOSED
Nakusp
2018/06/15
12:00
2018/07/12
12:00
Television
Channels 420 and 221 are unavailable from the upstream provider.
Equipment upgrade
Channels restored
CLOSED
Ashcroft/Cache Creek
2018/06/15
12:00
2018/07/12
12:00
Television
Channels 420 and 221 are unavailable from the upstream provider.
Equipment upgrade
Channels restored
CLOSED
Fort St James
2018/06/15
12:00
2018/07/12
12:00
Television
Channels 420 and 221 are unavailable from the upstream provider.
Equipment upgrade
Channels restored
CLOSED
Chase
2018/06/13
12:00
2018/06/13
16:00
Television
Upstream provider is currently experiencing outages on the following channels:

263, 261, 260,
(Fox, NBC, ABC Detroit)

Unknown, under investigation
Issue Resolved
CLOSED
Little Shuswap
2018/06/13
12:00
2018/06/13
16:00
Television
Upstream provider is currently experiencing outages on the following channels:

263, 261, 260,
(Fox, NBC, ABC Detroit)

Unknown, under investigation
Issue Resolved
CLOSED
North Shuswap
2018/06/13
12:00
2018/06/13
16:00
Television
Upstream provider is currently experiencing outages on the following channels:

263, 261, 260,
(Fox, NBC, ABC Detroit)

Unknown, under investigation
Issue Resolved
CLOSED
Clearwater
2018/06/12
07:00
2018/06/12
08:30
Internet
Vavenby, Rusell, Birch Island
Equipment maintenance
Issue Resolved
CLOSED
Sunnybrae
2018/06/11
13:00
2018/06/11
14:20
Television
Sunnybrae
Equipment maintenance
Replaced Transmod
CLOSED
Barriere
2018/06/08
11:00
2018/06/08
13:00
Television
Several channels showing One Moment Please
Unknown, under investigation
Transmod rebooted, service restored
CLOSED
Sun Peaks
2018/06/08
09:00
2018/06/08
12:00
Television
Bulk systems using VComm getting One Moment Please on ABC Seattle, NBC Seattle and CBS Seattle
Unknown, under investigation
Updated channel source IDs to SD
CLOSED
Chase
2018/06/07
07:30
2018/06/07
14:30
Television
Upstream provider is currently experiencing outages on the following channels:
Global Okanagan, CBC Vancouver, ABC Seattle, NBC Seattle, CBS Seattle, CNN, FOX Detroit, CTV Calgary, Global Toronto, Global Calgary, Global Edmonton, City TV Calgary, Golf, Miracle Network, Slice ,AMC, A&E, WGN, Rad X, TMN 3, Encore 2.
Equipment failure
Equipment repaired
CLOSED
Little Shuswap
2018/06/07
07:30
2018/06/07
14:30
Television
Upstream provider is currently experiencing outages on the following channels:
Global Okanagan, CBC Vancouver, ABC Seattle, NBC Seattle, CBS Seattle, CNN, FOX Detroit, CTV Calgary, Global Toronto, Global Calgary, Global Edmonton, City TV Calgary, Golf, Miracle Network, Slice ,AMC, A&E, WGN, Rad X, TMN 3, Encore 2.
Equipment failure
Equipment repaired
CLOSED
North Shuswap
2018/06/07
07:30
2018/06/07
14:30
Television
Upstream provider is currently experiencing outages on the following channels:
Global Okanagan, CBC Vancouver, ABC Seattle, NBC Seattle, CBS Seattle, CNN, FOX Detroit, CTV Calgary, Global Toronto, Global Calgary, Global Edmonton, City TV Calgary, Golf, Miracle Network, Slice ,AMC, A&E, WGN, Rad X, TMN 3, Encore 2.
Equipment failure
Equipment repaired
CLOSED
Pritchard
2018/06/07
07:30
2018/06/07
14:30
Television
Upstream provider is currently experiencing outages on the following channels:
Global Okanagan, CBC Vancouver, ABC Seattle, NBC Seattle, CBS Seattle, CNN, FOX Detroit, CTV Calgary, Global Toronto, Global Calgary, Global Edmonton, City TV Calgary, Golf, Miracle Network, Slice ,AMC, A&E, WGN, Rad X, TMN 3, Encore 2.
Equipment failure
Equipment repaired
CLOSED
Sicamous
2018/06/07
07:30
2018/06/07
14:30
Television
Upstream provider is currently experiencing outages on the following channels:
Global Okanagan, CBC Vancouver, ABC Seattle, NBC Seattle, CBS Seattle, CNN, FOX Detroit, CTV Calgary, Global Toronto, Global Calgary, Global Edmonton, City TV Calgary, Golf, Miracle Network, Slice ,AMC, A&E, WGN, Rad X, TMN 3, Encore 2.
Equipment failure
Equipment repaired
CLOSED
Ashcroft/Cache Creek
2018/06/07
07:30
2018/06/07
14:30
Television
Upstream provider is currently experiencing outages on the following channels:
Global Okanagan, CBC Vancouver, ABC Seattle, NBC Seattle, CBS Seattle, CNN, FOX Detroit, CTV Calgary, Global Toronto, Global Calgary, Global Edmonton, City TV Calgary, Golf, Miracle Network, Slice ,AMC, A&E, WGN, Rad X, TMN 3, Encore 2.
Equipment failure
Equipment repaired
CLOSED
Silver Creek
2018/06/07
07:30
2018/06/07
14:30
Television
Upstream provider is currently experiencing outages on the following channels:
Global Okanagan, CBC Vancouver, ABC Seattle, NBC Seattle, CBS Seattle, CNN, FOX Detroit, CTV Calgary, Global Toronto, Global Calgary, Global Edmonton, City TV Calgary, Golf, Miracle Network, Slice ,AMC, A&E, WGN, Rad X, TMN 3, Encore 2.
Equipment failure
Equipment repaired
CLOSED
Sun Peaks
2018/06/07
07:30
2018/06/07
14:30
Television
Upstream provider is currently experiencing outages on the following channels:
Global Okanagan, CBC Vancouver, ABC Seattle, NBC Seattle, CBS Seattle, CNN, FOX Detroit, CTV Calgary, Global Toronto, Global Calgary, Global Edmonton, City TV Calgary, Golf, Miracle Network, Slice ,AMC, A&E, WGN, Rad X, TMN 3, Encore 2.
Equipment failure
Equipment repaired
CLOSED
Fort St James
2018/06/07
07:30
2018/06/07
14:30
Television
Upstream provider is currently experiencing outages on the following channels:
Global Okanagan, CBC Vancouver, ABC Seattle, NBC Seattle, CBS Seattle, CNN, FOX Detroit, CTV Calgary, Global Toronto, Global Calgary, Global Edmonton, City TV Calgary, Golf, Miracle Network, Slice ,AMC, A&E, WGN, Rad X, TMN 3, Encore 2.
Equipment failure
Equipment repaired
CLOSED
Sunnybrae
2018/06/07
07:30
2018/06/07
14:30
Television
Upstream provider is currently experiencing outages on the following channels:
Global Okanagan, CBC Vancouver, ABC Seattle, NBC Seattle, CBS Seattle, CNN, FOX Detroit, CTV Calgary, Global Toronto, Global Calgary, Global Edmonton, City TV Calgary, Golf, Miracle Network, Slice ,AMC, A&E, WGN, Rad X, TMN 3, Encore 2.
Equipment failure
Equipment repaired
CLOSED
Fraser Lake
2018/06/07
07:30
2018/06/07
14:30
Television
Upstream provider is currently experiencing outages on the following channels:
Global Okanagan, CBC Vancouver, ABC Seattle, NBC Seattle, CBS Seattle, CNN, FOX Detroit, CTV Calgary, Global Toronto, Global Calgary, Global Edmonton, City TV Calgary, Golf, Miracle Network, Slice ,AMC, A&E, WGN, Rad X, TMN 3, Encore 2.
Equipment failure
Equipment repaired
CLOSED
Tobiano
2018/06/07
07:30
2018/06/07
14:30
Television
Upstream provider is currently experiencing outages on the following channels:
Global Okanagan, CBC Vancouver, ABC Seattle, NBC Seattle, CBS Seattle, CNN, FOX Detroit, CTV Calgary, Global Toronto, Global Calgary, Global Edmonton, City TV Calgary, Golf, Miracle Network, Slice ,AMC, A&E, WGN, Rad X, TMN 3, Encore 2.
Equipment failure
Equipment repaired
CLOSED
Burns Lake
2018/06/07
07:30
2018/06/07
14:30
Television
Upstream provider is currently experiencing outages on the following channels:
Global Okanagan, CBC Vancouver, ABC Seattle, NBC Seattle, CBS Seattle, CNN, FOX Detroit, CTV Calgary, Global Toronto, Global Calgary, Global Edmonton, City TV Calgary, Golf, Miracle Network, Slice ,AMC, A&E, WGN, Rad X, TMN 3, Encore 2.
Equipment failure
Equipment repaired
CLOSED
White Lake
2018/06/07
07:30
2018/06/07
14:30
Television
Upstream provider is currently experiencing outages on the following channels:
Global Okanagan, CBC Vancouver, ABC Seattle, NBC Seattle, CBS Seattle, CNN, FOX Detroit, CTV Calgary, Global Toronto, Global Calgary, Global Edmonton, City TV Calgary, Golf, Miracle Network, Slice ,AMC, A&E, WGN, Rad X, TMN 3, Encore 2.
Equipment failure
Equipment repaired
CLOSED
Vanderhoof
2018/06/07
07:30
2018/06/07
14:30
Television
Upstream provider is currently experiencing outages on the following channels:
Global Okanagan, CBC Vancouver, ABC Seattle, NBC Seattle, CBS Seattle, CNN, FOX Detroit, CTV Calgary, Global Toronto, Global Calgary, Global Edmonton, City TV Calgary, Golf, Miracle Network, Slice ,AMC, A&E, WGN, Rad X, TMN 3, Encore 2.
Equipment failure
Equipment repaired
CLOSED
Clearwater
2018/06/07
07:30
2018/06/07
14:30
Television
Upstream provider is currently experiencing outages on the following channels:
Global Okanagan, CBC Vancouver, ABC Seattle, NBC Seattle, CBS Seattle, CNN, FOX Detroit, CTV Calgary, Global Toronto, Global Calgary, Global Edmonton, City TV Calgary, Golf, Miracle Network, Slice ,AMC, A&E, WGN, Rad X, TMN 3, Encore 2.
Equipment failure
Equipment repaired
CLOSED
Nakusp
2018/06/07
07:30
2018/06/07
14:30
Television
Upstream provider is currently experiencing outages on the following channels:
Global Okanagan, CBC Vancouver, ABC Seattle, NBC Seattle, CBS Seattle, CNN, FOX Detroit, CTV Calgary, Global Toronto, Global Calgary, Global Edmonton, City TV Calgary, Golf, Miracle Network, Slice ,AMC, A&E, WGN, Rad X, TMN 3, Encore 2.
Equipment failure
Equipment repaired
CLOSED
Barriere
2018/06/07
07:30
2018/06/07
14:30
Television
Upstream provider is currently experiencing outages on the following channels:
Global Okanagan, CBC Vancouver, ABC Seattle, NBC Seattle, CBS Seattle, CNN, FOX Detroit, CTV Calgary, Global Toronto, Global Calgary, Global Edmonton, City TV Calgary, Golf, Miracle Network, Slice ,AMC, A&E, WGN, Rad X, TMN 3, Encore 2.
Equipment failure
Equipment repaired
CLOSED
Revelstoke
2018/06/07
07:30
2018/06/07
14:30
Television
Upstream provider is currently experiencing outages on the following channels:
Global Okanagan, CBC Vancouver, ABC Seattle, NBC Seattle, CBS Seattle, CNN, FOX Detroit, CTV Calgary, Global Toronto, Global Calgary, Global Edmonton, City TV Calgary, Golf, Miracle Network, Slice ,AMC, A&E, WGN, Rad X, TMN 3, Encore 2.
Equipment failure
Equipment repaired
CLOSED -SCHEDULED
Barriere
2018/06/07
07:00
2018/06/07
08:00
Internet
Television
Lodgepole Rd
Equipment maintenance
Replaced old tap.
CLOSED
Barriere
2018/06/06
13:50
2018/06/06
14:46
Internet
Television
Phone
Birch lane.
Equipment maintenance
Replace Cracked Cable
CLOSED
Sicamous
2018/06/06
10:30
2018/06/06
13:00
Television
Channels 206(ABC Seattle HD), 207(NBC Seattle HD) and 208(CBS Seattle HD) signal has been moved over to MPEG4. We require upgrade to transponder.
Equipment upgrade
Upgrade complete
CLOSED
Silver Creek
2018/06/06
10:30
2018/06/06
13:00
Television
Channels 206(ABC Seattle HD), 207(NBC Seattle HD) and 208(CBS Seattle HD) signal has been moved over to MPEG4. We require upgrade to transponder.
Equipment upgrade
Upgrade complete
CLOSED
Sun Peaks
2018/06/06
10:30
2018/06/06
13:00
Television
Channels 206(ABC Seattle HD), 207(NBC Seattle HD) and 208(CBS Seattle HD) signal has been moved over to MPEG4. We require upgrade to transponder.
Equipment upgrade
Upgrade Complete
CLOSED
Sunnybrae
2018/06/06
10:30
2018/06/06
13:00
Television
Channels 206(ABC Seattle HD), 207(NBC Seattle HD) and 208(CBS Seattle HD) signal has been moved over to MPEG4. We require upgrade to transponder.
Equipment upgrade
Upgrade complete
CLOSED
Tobiano
2018/06/06
10:30
2018/06/06
13:00
Television
Channels 206(ABC Seattle HD), 207(NBC Seattle HD) and 208(CBS Seattle HD) signal has been moved over to MPEG4. We require upgrade to transponder.
Equipment upgrade
Upgrade complete
CLOSED
White Lake
2018/06/06
10:30
2018/06/06
13:00
Television
Channels 206(ABC Seattle HD), 207(NBC Seattle HD) and 208(CBS Seattle HD) signal has been moved over to MPEG4. We require upgrade to transponder.
Equipment upgrade
Upgrade complete
CLOSED
Chase
2018/06/06
10:00
2018/06/06
13:00
Television
Channels 206(ABC Seattle HD), 207(NBC Seattle HD) and 208(CBS Seattle HD) signal has been moved over to MPEG4. We require upgrade to transponder.
Equipment upgrade
Upgrade complete
CLOSED
Little Shuswap
2018/06/06
10:00
2018/06/06
13:00
Television
Channels 206(ABC Seattle HD), 207(NBC Seattle HD) and 208(CBS Seattle HD) signal has been moved over to MPEG4. We require upgrade to transponder.
Equipment upgrade
Upgrade complete
CLOSED
North Shuswap
2018/06/06
10:00
2018/06/06
13:00
Television
Channels 206(ABC Seattle HD), 207(NBC Seattle HD) and 208(CBS Seattle HD) signal has been moved over to MPEG4. We require upgrade to transponder.
Equipment upgrade
Upgrade complete
CLOSED
Pritchard
2018/06/06
10:00
2018/06/06
13:00
Television
Channels 206(ABC Seattle HD), 207(NBC Seattle HD) and 208(CBS Seattle HD) signal has been moved over to MPEG4. We require upgrade to transponder.
Equipment upgrade
Upgrade complete
CLOSED
Clearwater
2018/06/06
10:00
2018/06/06
13:00
Television
Channels 295(ABC Seattle HD), 289(NBC Seattle HD) and 290(CBS Seattle HD) signal has been moved over to MPEG4. We require upgrade to transponder.
Equipment upgrade
Upgrade complete
CLOSED
Barriere
2018/06/06
10:00
2018/06/06
13:00
Television
Channels 295(ABC Seattle HD), 289(NBC Seattle HD) and 290(CBS Seattle HD) signal has been moved over to MPEG4. We require upgrade to transponder.
Equipment upgrade
Upgrade complete
CLOSED
Chase
2018/06/05
13:00
2018/06/05
00:45
Television
Problems with upstream provider is affecting the following channels
SRC Montreal
TVA West
RDI
Unknown, under investigation
Cut fibre in Ontario repaired
CLOSED
North Shuswap
2018/06/05
13:00
2018/06/05
00:45
Television
Problems with upstream provider is affecting the following channels
SRC Montreal
TVA West
RDI
Unknown, under investigation
Cut fibre in Ontario repaired
CLOSED
Pritchard
2018/06/05
13:00
2018/06/05
00:45
Television
Problems with upstream provider is affecting the following channels
SRC Montreal
TVA West
RDI
Unknown, under investigation
Cut fibre in Ontario repaired
CLOSED
Sicamous
2018/06/05
13:00
2018/06/05
00:45
Television
Problems with upstream provider is affecting the following channels
SRC Montreal
TVA West
RDI
Unknown, under investigation
Cut fibre in Ontario repaired
CLOSED
Sun Peaks
2018/06/05
13:00
2018/06/05
00:45
Television
Problems with upstream provider is affecting the following channels
SRC Montreal
TVA West
RDI
Unknown, under investigation
Cut fibre in Ontario repaired
CLOSED
Sunnybrae
2018/06/05
13:00
2018/06/05
00:45
Television
Problems with upstream provider is affecting the following channels
SRC Montreal
TVA West
RDI
Unknown, under investigation
Cut fibre in Ontario repaired
CLOSED
Tobiano
2018/06/05
13:00
2018/06/05
00:45
Television
Problems with upstream provider is affecting the following channels
SRC Montreal
TVA West
RDI
Unknown, under investigation
Cut fibre in Ontario repaired
CLOSED
White Lake
2018/06/05
13:00
2018/06/05
00:45
Television
Problems with upstream provider is affecting the following channels
SRC Montreal
TVA West
RDI
Unknown, under investigation
Cut fibre in Ontario repaired
CLOSED
Clearwater
2018/06/05
13:00
2018/06/05
00:45
Television
Problems with upstream provider is affecting the following channels
SRC Montreal
TVA West
RDI
Unknown, under investigation
Cut fibre in Ontario repaired
CLOSED
Barriere
2018/06/05
13:00
2018/06/05
00:45
Television
Problems with upstream provider is affecting the following channels
SRC Montreal
TVA West
RDI
Unknown, under investigation
Cut fibre in Ontario repaired
CLOSED
Revelstoke
2018/06/05
13:00
2018/06/05
00:45
Television
Problems with upstream provider is affecting the following channels
SRC Montreal
TVA West
RDI
Unknown, under investigation
Cut fibre in Ontario repaired
CLOSED
Nakusp
2018/06/05
13:00
2018/06/05
00:45
Television
Problems with upstream provider is affecting the following channels
SRC Montreal
TVA West
RDI
Unknown, under investigation
Cut fibre in Ontario repaired
CLOSED
Vanderhoof
2018/06/05
13:00
2018/06/05
00:45
Television
Problems with upstream provider is affecting the following channels
SRC Montreal
TVA West
RDI
Unknown, under investigation
Cut fibre in Ontario repaired
CLOSED
Burns Lake
2018/06/05
13:00
2018/06/05
00:45
Television
Problems with upstream provider is affecting the following channels
SRC Montreal
TVA West
RDI
Unknown, under investigation
Cut fibre in Ontario repaired
CLOSED
Fraser Lake
2018/06/05
13:00
2018/06/05
00:45
Television
Problems with upstream provider is affecting the following channels
SRC Montreal
TVA West
RDI
Unknown, under investigation
Cut fibre in Ontario repaired
CLOSED
Fort St James
2018/06/05
13:00
2018/06/05
00:45
Television
Problems with upstream provider is affecting the following channels
SRC Montreal
TVA West
RDI
Unknown, under investigation
Cut fibre in Ontario repaired
CLOSED - SCHEDULED
Silver Creek
2018/06/05
12:00
2018/06/05
12:20
Television
The following channels will be temporarily offline while technicians make equipment changes:
Sportsnet Pacific HD, Sportsnet 1 HD, Sportsnet West HD, Sportsnet East HD, Showcase HD, HD PPV 1, Sportsnet 1 Canucks HD, Golf HD, Sportsnet 360 HD, AMC Canada HD, History HD, WGN HD, A&E HD, TLC HD, CNN HD
Equipment maintenance
Equipment changes completed
CLOSED
AirSpeed Wireless
2018/06/04
17:34
2018/06/05
00:15
Internet
R3
Power outage in area
Power Restored to area
CLOSED
Barriere
2018/06/04
10:10
2018/06/04
10:45
Internet
Television
Phone
Lodgepole Rd.
Equipment maintenance
Repaired Cracked Mainline
CLOSED
White Lake
2018/06/04
10:00
2018/06/04
11:00
Internet
Phone
White lake has lost it's wireless feed, internet/phone will be down.
Power outage in area
link rebooted and recovered.
CLOSED
Sicamous
2018/06/04
08:00
2018/06/04
14:00
Television
The following channels are experiencing intermittent issues:
Golf HD
Sportsnet 360 HD
AMC HD
History HD
WGN HD
A&E HD
TLC HD
CNN HD
Unknown, under investigation
Discovered and removed wasps nest from dish
CLOSED
Sicamous
2018/06/03
11:00
2018/06/03
12:15
Television
RF 9 is currently down.
Channels 306(Golf), 312(Sportsnet 360), 420(AMC), 392(History), 464(WGN), 440(A&E), 382(TLC), 251(CNN)
Unknown, under investigation
Rebooted equipment in the headend.
CLOSED
Chase
2018/05/31
10:00
2018/06/01
17:00
Television
Shaw is having issues with their television broadcasting services. Pixelization issues on TSN 1-5, SportsnetWest, SportsnetPacific, SportsnetEast, SportsnetOntario, Food HD, HGTV and various other channels.
Equipment failure
Issue resolved by upstream provider
CLOSED
Little Shuswap
2018/05/31
10:00
2018/06/01
17:00
Television
Shaw is having issues with their television broadcasting services. Pixelization issues on TSN 1-5, SportsnetWest, SportsnetPacific, SportsnetEast, SportsnetOntario, Food HD, HGTV and various other channels.
Equipment failure
Issue resolved by upstream provider
CLOSED
Pritchard
2018/05/31
10:00
2018/06/01
17:00
Television
Shaw is having issues with their television broadcasting services. Pixelization issues on TSN 1-5, SportsnetWest, SportsnetPacific, SportsnetEast, SportsnetOntario, Food HD, HGTV and various other channels.
Equipment failure
Issue resolved by upstream provider
CLOSED
North Shuswap
2018/05/31
10:00
2018/06/01
17:00
Television
Shaw is having issues with their television broadcasting services. Pixelization issues on TSN 1-5, SportsnetWest, SportsnetPacific, SportsnetEast, SportsnetOntario, Food HD, HGTV and various other channels.
Equipment failure
Issue resolved by upstream provider
CLOSED
Silver Creek
2018/05/31
10:00
2018/06/01
17:00
Shaw is having issues with their television broadcasting services. Pixelization issues on TSN 1-5, SportsnetWest, SportsnetPacific, SportsnetEast, SportsnetOntario, Food HD, HGTV and various other channels.
Equipment failure
Issue resolved by upstream provider
CLOSED
Sicamous
2018/05/31
10:00
2018/06/04
17:00
Television
Shaw is having issues with their television broadcasting services. Pixelization issues on TSN 1-5, SportsnetWest, SportsnetPacific, SportsnetEast, SportsnetOntario, Food HD, HGTV and various other channels.
Equipment failure
Issue resolved by upstream provider
CLOSED
Sun Peaks
2018/05/31
10:00
2018/06/01
17:00
Television
Shaw is having issues with their television broadcasting services. Pixelization issues on TSN 1-5, SportsnetWest, SportsnetPacific, SportsnetEast, SportsnetOntario, Food HD, HGTV and various other channels.
Equipment failure
Issue resolved by upstream provider
CLOSED
Sunnybrae
2018/05/31
10:00
2018/06/01
17:00
Television
Shaw is having issues with their television broadcasting services. Pixelization issues on TSN 1-5, SportsnetWest, SportsnetPacific, SportsnetEast, SportsnetOntario, Food HD, HGTV and various other channels.
Equipment failure
Issue resolved by upstream provider
CLOSED
Tobiano
2018/05/31
10:00
2018/06/01
17:00
Television
Shaw is having issues with their television broadcasting services. Pixelization issues on TSN 1-5, SportsnetWest, SportsnetPacific, SportsnetEast, SportsnetOntario, Food HD, HGTV and various other channels.
Equipment failure
Issue resolved by upstream provider
CLOSED
White Lake
2018/05/31
10:00
2018/06/01
17:00
Television
Shaw is having issues with their television broadcasting services. Pixelization issues on TSN 1-5, SportsnetWest, SportsnetPacific, SportsnetEast, SportsnetOntario, Food HD, HGTV and various other channels.
Equipment failure
Issue resolved by upstream provider
CLOSED
Clearwater
2018/05/31
10:00
2018/06/01
17:00
Television
Shaw is having issues with their television broadcasting services. Pixelization issues on TSN 1-5, SportsnetWest, SportsnetPacific, SportsnetEast, SportsnetOntario, Food HD, HGTV and various other channels.
Equipment failure
Issue resolved by upstream provider
CLOSED
Barriere
2018/05/31
10:00
2018/06/01
17:00
Television
Shaw is having issues with their television broadcasting services. Pixelization issues on TSN 1-5, SportsnetWest, SportsnetPacific, SportsnetEast, SportsnetOntario, Food HD, HGTV and various other channels.
Equipment failure
Issue resolved by upstream provider
CLOSED
Revelstoke
2018/05/31
10:00
2018/06/01
17:00
Television
Shaw is having issues with their television broadcasting services. Pixelization issues on TSN 1-5, SportsnetWest, SportsnetPacific, SportsnetEast, SportsnetOntario, Food HD, HGTV and various other channels.
Equipment failure
Issue resolved by upstream provider
CLOSED
Nakusp
2018/05/31
10:00
2018/06/01
17:00
Television
Shaw is having issues with their television broadcasting services. Pixelization issues on TSN 1-5, SportsnetWest, SportsnetPacific, SportsnetEast, SportsnetOntario, Food HD, HGTV and various other channels.
Equipment failure
Issue resolved by upstream provider
CLOSED
Vanderhoof
2018/05/31
10:00
2018/06/01
17:00
Television
Shaw is having issues with their television broadcasting services. Pixelization issues on TSN 1-5, SportsnetWest, SportsnetPacific, SportsnetEast, SportsnetOntario, Food HD, HGTV and various other channels.
Equipment failure
Issue resolved by upstream provider
CLOSED
Burns Lake
2018/05/31
10:00
2018/06/01
17:00
Television
Shaw is having issues with their television broadcasting services. Pixelization issues on TSN 1-5, SportsnetWest, SportsnetPacific, SportsnetEast, SportsnetOntario, Food HD, HGTV and various other channels.
Equipment failure
Issue resolved by upstream provider
CLOSED
Fort St James
2018/05/31
10:00
2018/06/01
17:00
Television
Shaw is having issues with their television broadcasting services. Pixelization issues on TSN 1-5, SportsnetWest, SportsnetPacific, SportsnetEast, SportsnetOntario, Food HD, HGTV and various other channels.
Equipment failure
Issue resolved by upstream provider
CLOSED
Fraser Lake
2018/05/31
10:00
2018/06/01
17:00
Television
Shaw is having issues with their television broadcasting services. Pixelization issues on TSN 1-5, SportsnetWest, SportsnetPacific, SportsnetEast, SportsnetOntario, Food HD, HGTV and various other channels.
Equipment failure
Issue resolved by upstream provider
CLOSED
Ashcroft/Cache Creek
2018/05/31
10:00
2018/06/01
17:00
Television
Shaw is having issues with their television broadcasting services. Pixelization issues on TSN 1-5, SportsnetWest, SportsnetPacific, SportsnetEast, SportsnetOntario, Food HD, HGTV and various other channels.
Equipment failure
Issue resolved by upstream provider
CLOSED-SCHEDULED
Clearwater
2018/05/30
12:00
2018/05/30
16:30
Internet
Television
Phone
Wyndhaven ,Robson , Clearwater Village Rd,Wildwood ,Park Dr ,Archibald , Helmcken , Eden ,
Lytton Cr , Evergreen Pl ,
Azure , Norfolk ,
Equipment maintenance
Maintenance complete.
CLOSED
Nakusp
2018/05/29
6:00
2018/06/06
12:00
Television
The following channels are offline:AMC HD,TLC HD,TWN
Equipment maintenance
Maintenance complete
CLOSED
Ashcroft/Cache Creek
2018/05/29
6:00
2018/06/06
12:00
Television
The following channels are offline:AMC HD,TLC HD,TWN
Equipment failure
Equipment replaced
CLOSED
Chase
2018/05/29
11:00
2018/05/29
15:00
Television
Shaw is having issues with their television broadcasting services. Pixelization issues on TSN 1-5, SportsnetWest, SportsnetPacific, SportsnetEast, SportsnetOntario, Food HD, HGTV and various other channels.
Equipment failure
Issue has been fixed.
CLOSED
Little Shuswap
2018/05/29
11:00
2018/05/29
15:00
Television
Shaw is having issues with their television broadcasting services. Pixelization issues on TSN 1-5, SportsnetWest, SportsnetPacific, SportsnetEast, SportsnetOntario, Food HD, HGTV and various other channels.
Equipment failure
Issue has been fixed.
CLOSED
North Shuswap
2018/05/29
11:00
2018/05/29
15:00
Television
Shaw is having issues with their television broadcasting services. Pixelization issues on TSN 1-5, SportsnetWest, SportsnetPacific, SportsnetEast, SportsnetOntario, Food HD, HGTV and various other channels.
Equipment failure
Issue has been fixed.
CLOSED
Pritchard
2018/05/29
11:00
2018/05/29
15:00
Television
Shaw is having issues with their television broadcasting services. Pixelization issues on TSN 1-5, SportsnetWest, SportsnetPacific, SportsnetEast, SportsnetOntario, Food HD, HGTV and various other channels.
Equipment failure
Issue has been fixed.
CLOSED
Sicamous
2018/05/29
11:00
2018/05/29
15:00
Television
Shaw is having issues with their television broadcasting services. Pixelization issues on TSN 1-5, SportsnetWest, SportsnetPacific, SportsnetEast, SportsnetOntario, Food HD, HGTV and various other channels.
Equipment failure
Issue has been fixed.
CLOSED
Silver Creek
2018/05/29
11:00
2018/05/29
15:00
Television
Shaw is having issues with their television broadcasting services. Pixelization issues on TSN 1-5, SportsnetWest, SportsnetPacific, SportsnetEast, SportsnetOntario, Food HD, HGTV and various other channels.
Equipment failure
Issue has been fixed.
CLOSED
Sun Peaks
2018/05/29
11:00
2018/05/29
15:00
Television
Shaw is having issues with their television broadcasting services. Pixelization issues on TSN 1-5, SportsnetWest, SportsnetPacific, SportsnetEast, SportsnetOntario, Food HD, HGTV and various other channels.
Equipment failure
Issue has been fixed.
CLOSED
Sunnybrae
2018/05/29
11:00
2018/05/29
15:00
Television
Shaw is having issues with their television broadcasting services. Pixelization issues on TSN 1-5, SportsnetWest, SportsnetPacific, SportsnetEast, SportsnetOntario, Food HD, HGTV and various other channels.
Equipment failure
Issue has been fixed.
CLOSED
Tobiano
2018/05/29
11:00
2018/05/29
15:00
Television
Shaw is having issues with their television broadcasting services. Pixelization issues on TSN 1-5, SportsnetWest, SportsnetPacific, SportsnetEast, SportsnetOntario, Food HD, HGTV and various other channels.
Equipment failure
Issue has been fixed.
CLOSED
White Lake
2018/05/29
11:00
2018/05/29
15:00
Television
Shaw is having issues with their television broadcasting services. Pixelization issues on TSN 1-5, SportsnetWest, SportsnetPacific, SportsnetEast, SportsnetOntario, Food HD, HGTV and various other channels.
Equipment failure
Issue has been fixed.
CLOSED
Clearwater
2018/05/29
11:00
2018/05/29
15:00
Television
Shaw is having issues with their television broadcasting services. Pixelization issues on TSN 1-5, SportsnetWest, SportsnetPacific, SportsnetEast, SportsnetOntario, Food HD, HGTV and various other channels.
Equipment failure
Issue has been fixed.
CLOSED
Barriere
2018/05/29
11:00
2018/05/29
15:00
Television
Shaw is having issues with their television broadcasting services. Pixelization issues on TSN 1-5, SportsnetWest, SportsnetPacific, SportsnetEast, SportsnetOntario, Food HD, HGTV and various other channels.
Equipment failure
Issue has been fixed.
CLOSED
Revelstoke
2018/05/29
11:00
2018/05/29
15:00
Television
Shaw is having issues with their television broadcasting services. Pixelization issues on TSN 1-5, SportsnetWest, SportsnetPacific, SportsnetEast, SportsnetOntario, Food HD, HGTV and various other channels.
Equipment failure
Issue has been fixed.
CLOSED
Nakusp
2018/05/29
11:00
2018/05/29
15:00
Television
Shaw is having issues with their television broadcasting services. Pixelization issues on TSN 1-5, SportsnetWest, SportsnetPacific, SportsnetEast, SportsnetOntario, Food HD, HGTV and various other channels.
Equipment failure
Issue has been fixed.
CLOSED
Vanderhoof
2018/05/29
11:00
2018/05/29
15:00
Television
Shaw is having issues with their television broadcasting services. Pixelization issues on TSN 1-5, SportsnetWest, SportsnetPacific, SportsnetEast, SportsnetOntario, Food HD, HGTV and various other channels.
Equipment failure
Issue has been fixed.
CLOSED
Burns Lake
2018/05/29
11:00
2018/05/29
15:00
Television
Shaw is having issues with their television broadcasting services. Pixelization issues on TSN 1-5, SportsnetWest, SportsnetPacific, SportsnetEast, SportsnetOntario, Food HD, HGTV and various other channels.
Equipment failure
Issue has been fixed.
CLOSED
Fraser Lake
2018/05/29
11:00
2018/05/29
15:00
Television
Shaw is having issues with their television broadcasting services. Pixelization issues on TSN 1-5, SportsnetWest, SportsnetPacific, SportsnetEast, SportsnetOntario, Food HD, HGTV and various other channels.
Equipment failure
Issue has been fixed.
CLOSED
Fort St James
2018/05/29
11:00
2018/05/29
15:00
Television
Shaw is having issues with their television broadcasting services. Pixelization issues on TSN 1-5, SportsnetWest, SportsnetPacific, SportsnetEast, SportsnetOntario, Food HD, HGTV and various other channels.
Equipment failure
Issue has been fixed.
CLOSED
Ashcroft/Cache Creek
2018/05/29
11:00
2018/05/29
15:00
Television
Shaw is having issues with their television broadcasting services. Pixelization issues on TSN 1-5, SportsnetWest, SportsnetPacific, SportsnetEast, SportsnetOntario, Food HD, HGTV and various other channels.
Equipment failure
Issue has been fixed.
CLOSED-SCHEDULED
Vanderhoof
2018/05/29
06:00
2018/05/29
08:00
Television
Phone
Equipment maintenance
Equipment upgrade
Pending
CLOSED SCHEDULED
Sicamous
2018/05/29
05:00
2018/05/29
08:00
Internet
Television
Phone
Equipment maintenance in the head End. Re-installing UPS
Equipment maintenance
Reinstalled UPS
CLOSED
North Shuswap
2018/05/28
14:30
2018/05/28
15:20
Internet
Phone
There appears to be a problem with modems staying online on/near the highway between meadow creek road and McClasky road.
Unknown, under investigation
Loose Jumper on CMTS.
CLOSED
Sicamous
2018/05/27
08:00
2018/05/28
12:00
Television
Channels 275(City TV Calgary), 271(CTV Calgary), 273(Global Calgary), 268(CTV Toronto), 454(CMT), 226(RDI), 370(HGTV). All say One Moment Please.
Unknown, under investigation
Rebooted Transmod
CLOSED
Chase
2018/05/26
17:25
2018/05/26
17:35
Internet
Phone
All of Chase
Equipment maintenance
Pending
CLOSED
Clearwater
2018/05/26
08:00
2018/05/26
13:00
Internet
Television
BC Hydro has a scheduled power outage which will interrupt our service to all of Clearwater.
Power outage in area
Power Restored to Area
CLOSED
Chase
2018/05/26
06:00
2018/05/26
18:00
Internet
Television
Phone
Thompson ,Bay,Shuswap,Chase st,Haldane,Pauqette,Wilson,Hendry,Hillside,1st ave,Willow,Sicamous st,Cedar,Currie,Coburn
Unknown, under investigation
Reseated Cable Cards
CLOSED
Sicamous
2018/05/26
05:00
2018/05/26
19:15
Internet
Television
Phone
Hallfish, Bundus, Cemetary, Triple R, Payne, Raven, Riverside
Equipment failure
Blown Fuse in Trunk
CLOSED
Ashcroft/Cache Creek
2018/05/25
14:00
2018/05/25
17:00
Television
Local Weather Channel, CTV Two VI, Omni 1, CBC Calgary, AMC HD, TLC HD, CTE FM,TWN, RDI, Fox Seattle, CTV Toronto, Food HD, Hifi HD, Smithsonian, BBC Earth, Much Music HD, Global Vancouver, CTV Vancouver HD, CBC Vancouver, BC 1 HD, H2 HD, Lifetime HD, Slice HD, Comedy HD, TMN 3 HD, Sn world HD, TMN Encore 2 HD, YTV HD, Family HD, Discovery HD, SN Ontario, CFJC CBC Kamloops
Equipment failure
Pending
CLOSED
Sicamous
2018/05/25
12:30
2018/05/25
15:00
Internet
Television
Phone
Power to Head End currently down, all of Sicamous will be affected
Equipment failure
Power restored
CLOSED
Ashcroft/Cache Creek
2018/05/25
00:00
2018/05/25
20:00
Television
Upgrading television to new channel map.
Equipment upgrade
Pending
CLOSED
Nakusp
2018/05/24
16:01
2018/05/25
20:00
Television
The following channels are offline -CTV Two VI, Much Music HD, Global Okanagan SD, Omni 1, CBC Calgary, AMC HD, TLC HD, TWN, RDI, SN Ontario, CFJC CBC Kamloops
Equipment failure
Pending
CLOSED - SCHEDULED
Nakusp
2018/05/24
07:00
2018/05/24
15:00
Television
Upgrading television to new channel map.
Equipment upgrade
Pending
CLOSED
Chase
2018/05/24
07:00
2018/05/24
12:00
Television
CBC Calgary (ch 266), Omni 1 (ch 217), CTV Two Vancouver (Ch 269) displaying message One Moment Please as a result of Mpeg 2-4 transition
Unknown, under investigation
Upstream provider corrected Modulation, channels restored
CLOSED
Little Shuswap
2018/05/24
07:00
2018/05/24
12:00
Television
CBC Calgary (ch 266), Omni 1 (ch 217), CTV Two Vancouver (Ch 269) displaying message One Moment Please as a result of Mpeg 2-4 transition
Unknown, under investigation
Upstream provider corrected Modulation, channels restored
CLOSED
North Shuswap
2018/05/24
07:00
2018/05/24
12:00
Television
CBC Calgary (ch 266), Omni 1 (ch 217), CTV Two Vancouver (Ch 269) displaying message One Moment Please as a result of Mpeg 2-4 transition
Unknown, under investigation
Upstream provider corrected Modulation, channels restored
CLOSED
Pritchard
2018/05/24
07:00
2018/05/24
12:00
Television
CBC Calgary (ch 266), Omni 1 (ch 217), CTV Two Vancouver (Ch 269) displaying message One Moment Please as a result of Mpeg 2-4 transition
Unknown, under investigation
Upstream provider corrected Modulation, channels restored
CLOSED
Sicamous
2018/05/24
07:00
2018/05/24
12:00
Television
CBC Calgary (ch 266), Omni 1 (ch 217), CTV Two Vancouver (Ch 269) displaying message One Moment Please as a result of Mpeg 2-4 transition
Unknown, under investigation
Upstream provider corrected Modulation, channels restored
CLOSED
Silver Creek
2018/05/24
07:00
2018/05/24
12:00
Television
CBC Calgary (ch 266), Omni 1 (ch 217), CTV Two Vancouver (Ch 269) displaying message One Moment Please as a result of Mpeg 2-4 transition
Unknown, under investigation
Upstream provider corrected Modulation, channels restored
CLOSED
Sunnybrae
2018/05/24
07:00
2018/05/24
12:00
Television
CBC Calgary (ch 266), Omni 1 (ch 217), CTV Two Vancouver (Ch 269) displaying message One Moment Please as a result of Mpeg 2-4 transition
Unknown, under investigation
Upstream provider corrected Modulation, channels restored
CLOSED
Tobiano
2018/05/24
07:00
2018/05/24
12:00
Television
CBC Calgary (ch 266), Omni 1 (ch 217), CTV Two Vancouver (Ch 269) displaying message One Moment Please as a result of Mpeg 2-4 transition
Unknown, under investigation
Upstream provider corrected Modulation, channels restored
CLOSED
White Lake
2018/05/24
07:00
2018/05/24
12:00
Television
CBC Calgary (ch 266), Omni 1 (ch 217), CTV Two Vancouver (Ch 269) displaying message One Moment Please as a result of Mpeg 2-4 transition
Unknown, under investigation
Upstream provider corrected Modulation, channels restored
CLOSED-SCHEDULED
Chase
2018/05/24
06:00
2018/05/24
07:00
Internet
Phone
Conducting system upgrades, service may be intermittent.
Equipment upgrade
Upgrade Complete
CLOSED-SCHEDULED
Sun Peaks
2018/05/24
06:00
2018/05/24
07:00
Internet
Phone
Conducting system upgrades, service may be intermittent.
Equipment upgrade
Upgrade Complete
CLOSED
Sicamous
2018/05/24
01:00
2018/05/24
08:00
Internet
Television
Phone
All of Sicamous. We are upgrading our electrical service for more capacity in the Headend
Equipment upgrade
Upgrade Complete
CLOSED-SCHEDULED
Clearwater
2018/05/23
13:00
2018/05/23
15:00
Internet
Television
Evergreen Acres units 1 - 22
Equipment upgrade
Upgrade complete
CLOSED-SCHEDULED
Vanderhoof
2018/05/22
06:00
2018/05/22
07:00
Internet
Television
Loop, Northside, Vanderview, Reid, Bublitz, Hawes, Redfearn, Sackner, Douglas, Omineca, Church, Victoria, Burrard, Abbey
Equipment maintenance
Maintenance complete.
CLOSED
Clearwater
2018/05/22
05:00
2018/05/22
15:00
Internet
Television
There will be a brief interruption to internet service and intermittent channel outages during the maintenance window as technicians perform necessary equipment changes.
Equipment maintenance
All channels except, 346 (CTV Toronto) have been restored.
CLOSED
Barriere
2018/05/22
05:00
2018/05/22
15:00
Internet
Television
There will be a brief interruption to internet service and intermittent channel outages during the maintenance window as technicians perform necessary equipment changes.
Equipment maintenance
All channels except, 346 (CTV Toronto) have been restored.
CLOSED
Vanderhoof
2018/05/18
07:39
2018/05/18
12:00
Internet
Television
There is a faulty piece of equipment causing issues. Technicians are in the process of replacing that equipment.
This will affect Church,Loop,Northside,Bublitz,Abby,and Avon
Equipment failure
Replaced failed Trunk Amp and services restored
CLOSED
AirSpeed Wireless
2018/05/17
13:00
2018/05/17
17:00
Internet
Television
Phone
Notch Hill Tower subscribers
Unknown, under investigation
Service restored
CLOSED
Vanderhoof
2018/05/17
06:30
2018/05/17
12:00
Internet
Television
Phone
We are doing maintenance in the Head end that will affect Loop.Northside,Fraser and some of the Downtown Core
Equipment maintenance
Maintenance completed
CLOSED - SCHEDULED
Clearwater
2018/05/16
04:00
2018/05/16
09:00
Internet
All Internet customers in the Clearwater area will be affected by intermittent service while network system upgrades are being completed.
Equipment upgrade
Completed
CLOSED - SCHEDULED
Barriere
2018/05/16
04:00
2018/05/16
09:00
Internet
All Internet customers in the Barriere area will be affected by intermittent service while network system upgrades are being completed.
Equipment upgrade
Completed
CLOSED
Clearwater
2018/05/15
10:59
2018/05/15
13:00
Internet
Television
There is an issue affecting Helmcken Technician is looking into the issue
Unknown, under investigation
Found bad connector
CLOSED
Chase
2018/05/15
08:00
2018/05/15
17:00
Television
CBC Calgary (ch 266), Omni 1 (ch 217), CTV Two Vancouver (Ch 269) displaying message One Moment Please as a result of Mpeg 2-4 transition
Equipment maintenance
Mpeg transition changes reverted, service restored
CLOSED
Little Shuswap
2018/05/15
08:00
2018/05/15
17:00
Television
CBC Calgary (ch 266), Omni 1 (ch 217), CTV Two Vancouver (Ch 269) displaying message One Moment Please as a result of Mpeg 2-4 transition
Equipment maintenance
Mpeg transition changes reverted, service restored
CLOSED
North Shuswap
2018/05/15
08:00
2018/05/15
17:00
Television
CBC Calgary (ch 266), Omni 1 (ch 217), CTV Two Vancouver (Ch 269) displaying message One Moment Please as a result of Mpeg 2-4 transition
Equipment maintenance
Mpeg transition changes reverted, service restored
CLOSED
Pritchard
2018/05/15
08:00
2018/05/15
17:00
Television
CBC Calgary (ch 266), Omni 1 (ch 217), CTV Two Vancouver (Ch 269) displaying message One Moment Please as a result of Mpeg 2-4 transition
Equipment maintenance
Mpeg transition changes reverted, service restored
CLOSED
Sicamous
2018/05/15
08:00
2018/05/15
17:00
Television
CBC Calgary (ch 266), Omni 1 (ch 217), CTV Two Vancouver (Ch 269) displaying message One Moment Please as a result of Mpeg 2-4 transition
Equipment maintenance
Mpeg transition changes reverted, service restored
CLOSED
Silver Creek
2018/05/15
08:00
2018/05/15
17:00
Television
CBC Calgary (ch 266), Omni 1 (ch 217), CTV Two Vancouver (Ch 269) displaying message One Moment Please as a result of Mpeg 2-4 transition
Equipment maintenance
Mpeg transition changes reverted, service restored
CLOSED
Sunnybrae
2018/05/15
08:00
2018/05/15
17:00
Television
CBC Calgary (ch 266), Omni 1 (ch 217), CTV Two Vancouver (Ch 269) displaying message One Moment Please as a result of Mpeg 2-4 transition
Equipment maintenance
Mpeg transition changes reverted, service restored
CLOSED
Tobiano
2018/05/15
08:00
2018/05/15
17:00
Television
CBC Calgary (ch 266), Omni 1 (ch 217), CTV Two Vancouver (Ch 269) displaying message One Moment Please as a result of Mpeg 2-4 transition
Equipment maintenance
Mpeg transition changes reverted, service restored
CLOSED
White Lake
2018/05/15
08:00
2018/05/15
17:00
Television
CBC Calgary (ch 266), Omni 1 (ch 217), CTV Two Vancouver (Ch 269) displaying message One Moment Please as a result of Mpeg 2-4 transition
Equipment maintenance
Mpeg transition changes reverted, service restored
CLOSED - SCHEDULED
Nakusp
2018/05/15
06:00
2018/05/15
07:15
Internet
Phone
Downstream channel change May 15th starting at 6am, this will affect all internet and phone customers for roughly 1 hour.
Equipment upgrade
Changes complete
CLOSED
AirSpeed Wireless
2018/05/15
05:57
2018/05/15
11:00
Internet
Phone
There is a hydro outage affecting customers on the Eagle Bay towers.
Hydro has crews assigned but no ETA on resolution.
Power outage in area
Power restored
CLOSED
North Shuswap
2018/05/15
05:54
2018/05/16
11:00
Internet
Television
Phone
There is a hydro outage affecting services in North shuswap.
Hydro has crews assigned but no ETA of resolution
Power outage in area
Power restored
CLOSED
Fort St James
2018/05/14
07:00
2018/05/14
9:20
Internet
Television
Phone
Laird,Elm,Heatmont,Stuart,Seventh.
Unknown, under investigation
Replaced faulty power supply
CLOSED
Little Shuswap
2018/05/13
12:15
2018/05/13
15:00
Internet
Phone
Little Shuswap Lake Road
Unknown, under investigation
Replaced faulty reverse motherboard in line extender.
CLOSED
Clearwater
2018/05/11
13:00
2018/05/11
15:00
Internet
Television
Park Drive
Equipment upgrade
Added house amp to improve signal.
CLOSED
Barriere
2018/05/11
11:20
2018/05/11
11:30
Internet
Television
Phone
Services to Sunset Trailer Park will be affected as technician makes required changes to lines
Equipment maintenance
Cut in a tap for new customer
CLOSED
Vanderhoof
2018/05/10
04:30
2018/05/10
18:00
Internet
Television
Phone
Victoria St. Riverview, Waterview, Recreation Rd.
Unknown, under investigation
Fixed burnt neutral in supply cabinet
CLOSED
White Lake
2018/05/09
10:56
2018/05/09
11:30
Internet
Television
Phone
3100 block and higher on White Lake Rd, Hautala Rd, Lakeview Heights.
Equipment failure
Equipment replaced
CLOSED
White Lake
2018/05/09
10:00
2018/05/08
16:00
Internet
Phone
Whitelake rd, Heron, Schmidt , Hautala.
Equipment failure
Equipment replaced
CLOSED
Pritchard
2018/05/09
07:00
2018/05/09
12:00
Internet
Television
Phone
All Services in Pritchard are currently offline.
BC Hydro Outage
Power restored to area
CLOSED
Chase
2018/05/09
07:00
2018/05/09
12:00
Internet
Television
Phone
Brooke, Shuswap, Elm, Leighton, Shepard, Ash, Cedar.
Power outage in area
Power restored
CLOSED
AirSpeed Wireless
2018/05/09
06:00
2018/05/09
12:00
Internet
Eagle Bay wireless subscribers, and NIB subscribers.
Power outage in area
Power restored to area
CLOSED
North Shuswap
2018/05/09
06:00
2018/05/09
14:00
Internet
Television
Phone
All Services in the North Shuswap will be down due to Hydro outage
Power outage in area
Power restored to area
CLOSED
White Lake
2018/05/07
10:30
2018/05/07
15:00
Whitelake rd, Heron, Schmidt , Hautala.
Equipment maintenance
Ran out new LEs
CLOSED-SCHEDULED
Clearwater
2018/05/07
10:00
2018/05/07
15:00
Internet
Television
Clearwater Valley Rd, Park Dr, Wildwood, Hydro Rd, Wyndhaven, Archibald, Kennedy, Fawn.
Equipment maintenance
Pending
CLOSED
Chase
2018/05/07
07:00
2018/05/07
12:00
Internet
Television
Phone
Okanagan,Hillside,Coburn,Cedar,Montgomery, Thompson Ave,Bay St,Bay Dr.
Unknown, under investigation
Blown Fuse
CLOSED - SCHEDULED
Nakusp
2018/05/06
07:00
2018/05/06
19:00
Internet
Television
Nakusp
Power outage in area
Maintenance complete
CLOSED
Sicamous
2018/05/03
17:40
2018/05/04
12:00
Internet
Television
Phone
Cambie Solsqua. Bundus. Solsqua
Unknown, under investigation
Ran out Trunks
CLOSED SCHEDULED
Sicamous
2018/05/03
05:00
2018/05/03
07:30
Internet
Television
Phone
All of Sicamous
Equipment upgrade
New UPS installed
CLOSED-SCHEDULED
Sicamous
2018/05/02
06:00
2018/05/02
07:00
Internet
Phone
There may be a brief outage or two while we conduct system upgrades.
Equipment upgrade
Completed.
CLOSED-SCHEDULED
Sunnybrae
2018/05/02
05:00
2018/05/02
07:00
Internet
Television
Phone
We are completing system expansion of the sunnybrae network. There may be brief periods of interrupted service.
Equipment upgrade
Completed.
CLOSED-SCHEDULED
White Lake
2018/05/01
09:00
2018/05/01
15:00
Internet
Television
Phone
Whitelake rd,Parri,Schmidt,Heron,Wilho,Hautala,Lakeview hieghts
Equipment maintenance
Ran out Parri and Wilho
CLOSED-SCHEDULED
Sicamous
2018/05/01
06:00
2018/05/01
07:00
Internet
Phone
Conducting system upgrades. There will be a brief outage while cable modems reboot after the changes.
Equipment upgrade
Upgrade failed will have to reschedule
CLOSED
Sicamous
2018/04/30
13:30
2018/04/30
14:30
Internet
Television
Phone
Mara Lake lane
Equipment maintenance
Adjusted Apt amp
CLOSED-SCHEDULED
Sicamous
2018/04/30
10:30
2018/04/30
12:30
Internet
Television
Phone
Old Spallumcheen,Coach rd,Fleury,Folland,Mara West
Equipment maintenance
Ran out LE's
CLOSED
Pritchard
2018/04/29
08:10
2018/04/29
10:30
Internet
Television
Phone
Pritchard
Power outage in area
Power Restored
CLOSED
AirSpeed Wireless
2018/04/29
08:10
2018/04/29
10:30
Internet
Phone
NIB, P2
Power outage in area
Power Restored.
CLOSED-SCHEDULED
Clearwater
2018/04/28
10:30
2018/04/28
15:00
Internet
Television
Phone
Harvey Rd. Old North Rd.
Clearwater Village Rd.
Equipment maintenance
Repaired cracked cable
CLOSED
Vanderhoof
2018/04/27
09:50
2018/04/27
16:00
Internet
Derksen, MacDonald, Stark, Smedley, Ens, & CJs TP.
Equipment maintenance
Pending
CLOSED - SCHEDULED
North Shuswap
2018/04/26
23:00
2018/04/27
06:00
Internet
Television
Phone
Services to Scotch Creek and Lee Creek will be affected for up to 4 hours during the maintenance window as crews replace and splice fibre
Equipment maintenance
Maintenance complete
CLOSED - SCHEDULED
Little Shuswap
2018/04/26
23:00
2018/04/27
06:00
Internet
Television
Phone
Services to Little Shuswap will be affected for up to 4 hours during the maintenance window as crews replace and splice fibre
Equipment maintenance
Maintenance complete
CLOSED- SCHEDULED
Sunnybrae
2018/04/26
06:00
2018/04/26
06:30
Internet
Will be pushing a software upgrade to gigacenters. Brief outage will occur as customer gigacenters reboot.
Equipment upgrade
Completed
CLOSED- SCHEDULED
North Shuswap
2018/04/26
06:00
2018/04/26
06:30
Internet
Will be pushing a software upgrade to gigacenters. Brief outage will occur as customer gigacenters reboot.
Equipment upgrade
Completed
CLOSED- SCHEDULED
Little Shuswap
2018/04/26
06:00
2018/04/26
06:30
Television
Will be pushing a software upgrade to gigacenters. Brief outage will occur as customer gigacenters reboot.
Equipment upgrade
Completed
CLOSED- SCHEDULED
Sicamous
2018/04/26
06:00
2018/04/26
06:30
Internet
Will be pushing a software upgrade to gigacenters. Brief outage will occur as customer gigacenters reboot.
Equipment upgrade
Completed
CLOSED - SCHEDULED
Chase
2018/04/26
05:00
2018/04/26
08:00
Internet
Television
Phone
All of Chase will loose service as we upgrade our UPS in the chase Headend
Equipment upgrade
Completd. New UPS installed
CLOSED - SCHEDULED
Pritchard
2018/04/26
05:00
2018/04/26
08:00
Internet
Television
Phone
All of Pritchard will loose service as we upgrade our UPS in the chase Headend
Equipment upgrade
Completd. New UPS installed
CLOSED
Vanderhoof
2018/04/25
15:30
2018/04/25
16:30
Internet
Television
Kenney Dam
Equipment maintenance
Equipment replaced and Services restored.
CLOSED - SCHEDULED
Clearwater
2018/04/25
10:00
2018/04/25
14:00
Television
Possible Intermittent loss of Television services while techs Situate a new building beside the head end
Equipment upgrade
Work complete
CLOSED
Vanderhoof
2018/04/24
6:20
2018/04/24
13:44
Internet
Television
Phone
McDonald Rd, & CJays Trailer Park
Unknown, under investigation
Swapped faulty BLE line extender. Service is now restored
CLOSED - SCHEDULED
Silver Creek
2018/04/24
06:00
2018/04/24
06:30
Internet
Pushing a software update to Gigacenters. Internet will briefly go down while they restart.
Equipment upgrade
Upgrades complete
CLOSED
Chase
2018/04/23
05:00
2018/04/23
08:00
Internet
Television
Phone
We are upgrading our UPS and all services will go down while we make the changes
Equipment upgrade
New UPS issue.On original equipment still
CLOSED
Sicamous
2018/04/21
08:00
2018/04/21
14:00
Internet
Television
Phone
Montcalm, Graham rd, 2 Mile
Unknown, under investigation
Tightened Loose Connection in head end
CLOSED
Chase
2018/04/19
09:45
2018/04/19
10:00
Internet
Television
Phone
300-500 block of Lakeshore drive
Equipment upgrade
Replaced tap
CLOSED
Revelstoke
2018/04/18
04:00
2018/04/18
08:00
Internet
Phone
All internet/phone customers in the Revelstoke area will be affected by intermittent service while network system upgrades are being completed.
Equipment upgrade
Upgrade Complete
CLOSED
Nakusp
2018/04/18
04:00
2018/04/18
08:00
Internet
Phone
All internet/phone customers in the Nakusp area will be affected by intermittent service while network system upgrades are being completed.
Equipment upgrade
Upgrade Complete
CLOSED
Vanderhoof
2018/04/18
04:00
2018/04/18
08:00
Internet
Phone
All internet/phone customers in the Vanderhoof area will be affected by intermittent service while network system upgrades are being completed.
Equipment upgrade
Upgrade Complete
CLOSED
Burns Lake
2018/04/18
04:00
2018/04/18
08:00
Internet
Phone
All internet/phone customers in the Burns Lake area will be affected by intermittent service while network system upgrades are being completed.
Equipment upgrade
Upgrade Complete
CLOSED
Fraser Lake
2018/04/18
04:00
2018/04/18
08:00
Internet
Phone
All internet/phone customers in the Fraser Lake area will be affected by intermittent service while network system upgrades are being completed.
Equipment upgrade
Upgrade Complete
CLOSED
Fort St James
2018/04/18
04:00
2018/04/18
08:00
Internet
Phone
All internet/phone customers in the Fort St. James area will be affected by intermittent service while network system upgrades are being completed.
Equipment upgrade
Upgrade Complete
CLOSED
Copper Valley
2018/04/18
04:00
2018/04/18
08:00
Internet
Phone
All internet/phone customers in the Copper Valley area will be affected by intermittent service while network system upgrades are being completed.
Equipment upgrade
Upgrade Complete
CLOSED
AirSpeed Wireless
2018/04/14
11:00
2018/04/14
17:00
Internet
There is an outage affecting customers off the Vavenby tower.
Technician has been dispatched.
Unknown, under investigation
Power has been restored to tower.
CLOSED
Chase
2018/04/13
13:00
2018/04/13
14:30
Email
Cablelan.net/airspeedwireless.ca e-mail services are down at this time.
Unknown, under investigation
Service restored
CLOSED
Little Shuswap
2018/04/13
13:00
2018/04/13
14:30
Email
Cablelan.net/airspeedwireless.ca e-mail services are down at this time.
Unknown, under investigation
Service restored
CLOSED
North Shuswap
2018/04/13
13:00
2018/04/13
14:30
Email
Cablelan.net/airspeedwireless.ca e-mail services are down at this time.
Unknown, under investigation
Service restored
CLOSED
Pritchard
2018/04/13
13:00
2018/04/13
14:30
Email
Cablelan.net/airspeedwireless.ca e-mail services are down at this time.
Unknown, under investigation
Service restored
CLOSED
Sicamous
2018/04/13
13:00
2018/04/13
14:30
Email
Cablelan.net/airspeedwireless.ca e-mail services are down at this time.
Unknown, under investigation
Service restored
CLOSED
Silver Creek
2018/04/13
13:00
2018/04/13
14:30
Email
Cablelan.net/airspeedwireless.ca e-mail services are down at this time.
Unknown, under investigation
Service restored
CLOSED
Sun Peaks
2018/04/13
13:00
2018/04/13
14:30
Email
Cablelan.net/airspeedwireless.ca e-mail services are down at this time.
Unknown, under investigation
Service restored
CLOSED
Sunnybrae
2018/04/13
13:00
2018/04/13
14:30
Email
Cablelan.net/airspeedwireless.ca e-mail services are down at this time.
Unknown, under investigation
Service restored
CLOSED
White Lake
2018/04/13
13:00
2018/04/13
14:30
Email
Cablelan.net/airspeedwireless.ca e-mail services are down at this time.
Unknown, under investigation
Service restored
CLOSED
AirSpeed Wireless
2018/04/13
13:00
2018/04/13
14:30
Email
Cablelan.net/airspeedwireless.ca e-mail services are down at this time.
Unknown, under investigation
Service restored
CLOSED
Barriere
2018/04/13
11:28
2018/04/13
16:30
Internet
Television
Intermittent interruptions in service while hunting for inteference. This will affect Barriere Town rd, Barkle,Airfield,Dixon Creek,Bradford, Spruce cres,Birch lane,Leonie,Bar lake rd,Mclean, Robin, DJ and Oreille
Equipment maintenance
Maintenance Complete
CLOSED
Copper Valley
2018/04/12
12:30
2018/04/12
13:07
Internet
Television
Old Caribou Rd,Robbies Motel and Oasis Hotel will lose service while we perform an equipment upgrade
Equipment upgrade
Upgrade Completed
CLOSED-SCHEDULED
Sun Peaks
2018/04/12
06:00
2018/04/12
6:30
Internet
Phone
All sunpeaks internet and phone will go down very briefly.
Equipment maintenance
equipment back on backup power.
CLOSED
North Shuswap
2018/04/11
14:00
2018/04/11
18:00
Internet
Email
Television
Phone
6517 - 6800 Squilax Anglemont Rd, McClaskey, Charleston, Cassabello, Easy Str, Ross Creek Flats Rd, Ross Rd.
Equipment maintenance
Adjusred levels and repaired damaged cable
CLOSED
Nakusp
2018/04/11
10:30
2018/04/11
11:33AM
Internet
Television
Phone
All of Nakusp
Unknown, under investigation
Replaced a faulty amp and services restored
CLOSED
Sun Peaks
2018/04/10
03:00
2018/04/10
16:00
Internet
There is a issue affecting Internet in Heffley.
Lake Bay Rd,heffley lake rd,Golden Horn,Heffley Louis Creek rd,Fisher Rd
A technician has been dispatched
Unknown, under investigation
Replaced faulty reciever
CLOSED-SCHEDULED
Clearwater
2018/04/09
10:30
2018/04/09
16:00
Internet
Robson. Helmachin. Park Dr.
Clearwater Valley Rd.Wind haven. Archer Bald.Fawn.Wild wood Rd.
Maintenance
Found noise issue. High passed non-customer.
CLOSED - SCHEDULED
Tofino
2018/04/09
09:00
2018/04/09
13:00
Internet
Television
Phone
Hydro replacing poles will affect services west of 4th Street
Power outage in area
BC Hydro work completed
CLOSED
Nakusp
2018/04/08
10:15
2018/04/08
16:00
Internet
Nakusp
Equipment failure
Replaced faulty NIM module in router, services restored
CLOSED
Sun Peaks
2018/04/08
05:36
2018/04/08
16:00
Internet
Phone
Sun Peaks
Unknown, under investigation
CMTS has been rebooted.
CLOSED
Sun Peaks
2018/04/08
05:35
2018/04/08
16:00
Phone
Sun Peaks
Equipment failure
Power cycled Nomad 5.
CLOSED
Barriere
2018/04/06
10:31
2018/04/06
10:40
Internet
Moving a power cord on router might cause an 2 minute outage of Internet in barriere
Equipment maintenance
Move completed
CLOSED
Sicamous
2018/04/06
04:00
2018/04/06
08:30
Television
CHBC is unavailable due to equipment failure.
Unknown, under investigation
Fixed equipment at head end. Moved Transmod back to CH 200.
CLOSED
Copper Valley
2018/04/05
17:45
2018/04/05
19:50
Internet
Television
Oasis Hotel, Old Cariboo
Equipment upgrade
Upgrade complete.
CLOSED
Copper Valley
2018/04/05
15:40
2018/04/05
17:20
Internet
Television
Old Cariboo, Highway 97N
Equipment maintenance
Maintenance complete.
CLOSED
North Shuswap
2018/04/05
14:50
2018/04/05
16:15
Television
Channels 413, 421, 521, 522
Unknown, under investigation
Rebooted Transmod in Headend.
CLOSED
Sicamous
2018/04/05
11:30
2018/04/05
13:00
Internet
Television
Phone
Power outage affecting all of Sicamous
Power outage in area
Power restored.
CLOSED
Tobiano
2018/04/04
16:00
2018/04/05
12:00
Television
RF84(361, 443, 461)
Unknown, under investigation
Replaced Transmod.
CLOSED
Sun Peaks
2018/04/04
06:00
2018/04/04
08:00
Internet
Phone
All of sunpeaks internet will go down briefly as we test our UPS.

Timberline complex will also be going down briefly as well.
Equipment maintenance
Rebooted UPS and moved Timberline to cmts 1
CLOSED
Sicamous
2018/04/03
13:00
2018/04/03
13:30
Internet
Television
Phone
718 Conn st and lower.
Equipment failure
Relaxed faulty LE
CLOSED
Pritchard
2018/04/03
10:45
2018/04/03
14:00
Internet
Phone
All of Pritchard
Equipment upgrade
Upgrades completed
CLOSED
AirSpeed Wireless
2018/04/03
10:45
2018/04/03
14:00
Internet
Duck Range, P2
Equipment upgrade
Upgrades completed
CLOSED
Vanderhoof
2018/04/03
10:30
2018/04/03
16:00
Internet
Television
Loop, Avon, Abby, Bublitz, Erickson, Voth, Old Loop, Sinkut View, Mountainview, Mill
Unknown, under investigation
Replaced failed equipment
Closed
Sicamous
2018/04/03
09:30
2018/04/03
10:00
Internet
Television
Phone
Mara lake lane
Equipment upgrade
Put in mew equipment
CLOSED
Pritchard
2018/04/02
14:00
2018/04/02
15:30
Internet
Phone
Upgrading backhaul.
Equipment upgrade
Completed.
Closed
Chase
2018/04/02
10:35
2018/04/02
12:00
Internet
Television
Phone
200-400 block of Lakeshore
Equipment maintenance
Adjusted trunk levels
CLOSED
Revelstoke
2018/03/29
16:00
2018/03/29
18:00
Television
Revelstoke
Unknown, under investigation
Pending
CLOSED
Clearwater
2018/03/29
14:00
2018/03/29
15:00
Internet
Raftriver.
Equipment maintenance
Changed radio card.
CLOSED
Clearwater
2018/03/28
13:30
2018/03/28
15:00
Internet
Raft Millar
Equipment maintenance
Repaired equipment.
CLOSED
AirSpeed Wireless
2018/03/28
09:22
2018/03/28
15:00
Internet
Phone
There will be intermittent outages affecting customers off The P2 and Duck range site while we upgrade the backhaul
Equipment upgrade
Completed
CLOSED
Pritchard
2018/03/28
09:00
2018/03/28
15:00
Internet
Television
Phone
We are upgrading the backhaul to Pritchard this can cause intermittent outages affecting all of Pritchard
Equipment upgrade
Completed
CLOSED
Copper Valley
2018/03/27
15:15
2018/03/27
16:00
Internet
Television
Stage, Cummings, MacLean, Sun Valley, Semlin, Stanley Park
Equipment maintenance
Maintenance completed.
CLOSED
Sun Peaks
2018/03/27
08:00
2018/03/27
17:00
Television
Most of Sunpeaks will be affected by intermittent tv service
Unknown, under investigation
Rebooted Equipment in Head end
CLOSED-SCHEDULED
Vanderhoof
2018/03/26
09:00
2018/03/26
11:30
Internet
Television
Loop, Avon, Abby, Bublitz, Erickson, Voth, Old Loop, Sinkut View, Mountainview, Mill, Hospital, Northside, Lebler, Hamilton, Vanderview, Seyforth, Hawes, Marrow, Redfern, Hargreaves, Einsphar, Reid, Sackner, Bradley, Clark, First-Seventh, Kenney, Nechako, Redekop, William, Oak, Ejner, Maple, Alder, Nichiporuk
Equipment maintenance
Maintenance complete.
CLOSED
Sun Peaks
2018/03/25
05:36
2018/03/25
12:15
Phone
Sun Peaks
Equipment failure
Power cycled Nomad 5.
CLOSED
Clearwater
2018/03/24
21:55
2018/03/25
11:00
Internet
Millar Mikrotik
Equipment failure
Power cycled tower.
CLOSED
Barriere
2018/03/23
11:30
2018/03/23
11:40
Internet
Television
Saul Road
Equipment maintenance
Maintenance Complete
CLOSED
Copper Valley
2018/03/23
11:30
2018/03/23
15:00
Internet
Television
Old Cariboo Road.
Equipment maintenance
Maintenance complete
CLOSED
Pritchard
2018/03/23
09:30
2018/03/23
12:40
Internet
Television
Phone
All of Pritchard, intermittent Internet. Technicians investigating. Channels 503 and 512 are down.
Unknown, under investigation
Changed card in CMTS and set transmod to proper rf
CLOSED-SCHEDULED
Tofino
2018/03/23
09:00
2018/03/23
11:00
Internet
Television
BC Hydro is planning an outage for maintence.
Power outage in area
Power restored
CLOSED
Sicamous
2018/03/22
11:30
2018/03/22
12:30
Internet
Television
Phone
Units 93-140,silver Sands resort
Equipment upgrade
Replaced faulty Apr Amp
CLOSED
Clearwater
2018/03/22
10:44
2018/03/22
15:15
Internet
Television
Technician is replacing a node, this will impact Park Drive wyndhaven,Robson, Fawn and the Clearwater Inn, as well as customers off the vavenby tower
Equipment maintenance
Replaced node.
CLOSED
Sicamous
2018/03/20
13:00
2018/03/20
16:00
Internet
Phone
200-300 block of Kappel, Riverside Ave, Martin, Temple. Service will be intermittent while looking for noise on line.
Equipment maintenance
Found loose connector on 2way off Amp at Riverside condo’s
CLOSED
Vanderhoof
2018/03/20
10:30
2018/03/20
14:00
Internet
Television
Loop, Avon, Abby, Bublitz, Erickson, Voth, Old Loop, Sinkut View, Mountainview, Mill, Hospital, Northside, Lebler, Hamilton, Vanderview, Seyforth, Hawes, Marrow, Redfern, Hargreaves, Einsphar, Reid, Sackner
Equipment maintenance
Repaired Damaged Splice
CLOSED
Sicamous
2018/03/20
08:00
2018/03/20
15:00
Internet
Email
Television
Phone
Upgrading fiber on 6 mile Node. Hummingbired Resort, Hummingbird Dr, Hummingbird Frtg Rd, Hunt, Mara Lk Properties, Davidson Rd, Part of Hwy 97A.
Equipment upgrade
Upgrade Complete
CLOSED
Sicamous
2018/03/19
11:00
2018/03/19
14:45
Internet
Television
Phone
Bayview,Mann rd,Sunset dr,202 Hwy97A -500Hwy97A,Elliott,Gillis,Riverside,Whitepine cres,100-300 Kappel,Martin st.
Unknown, under investigation
Adjusted Levels at node
CLOSED
Nakusp
2018/03/19
08:00
2018/03/19
21:00
Television
channel 301 - 306 are not working.
Unknown, under investigation
Channels repaired
CLOSED
Copper Valley
2018/03/14
14:45
2018/03/14
15:45
Internet
Television
Coyote, Highway 97C
Equipment maintenance
Maintenance complete.
CLOSED
Sicamous
2018/03/13
14:30
2018/03/14
17:00
Internet
Television
Phone
Cemetary, Hallfish, Cambie Solsqua, Payne, Sundance, Bundus, Triple R, Raven
Unknown, under investigation
Ran out amplifiers
CLOSED
Fort St James
2018/03/13
08:09
2018/03/13
12:00
Internet
There appears to be an Internet outage affecting Roberts Rd,Lower Rd and Motiak.
A technician has been dispatched
Unknown, under investigation
Pending
CLOSED
Copper Valley
2018/03/13
08:04
2018/03/13
9:00
Television
technicians are upgrading one of the Satellite Dishes this will affect all channels off the F1 feed.
Equipment maintenance
Upgrade to Dish is completed
CLOSED
Pritchard
2018/03/13
06:00
2018/03/14
17:00
Internet
All of Pritchard appears to have intermittent internet issues. Technician will be looking at this today.
Unknown, under investigation
equipment repaired
CLOSED
Pritchard
2018/03/12
11:00
2018/03/12
17:00
Internet
Phone
All of Pritchard appears to have intermittent internet issues. Technician will be looking at this today.
Unknown, under investigation
Equipment maintenance complete.
CLOSED
Chase
2018/03/09
14:00
2018/03/09
15:30
Phone
There appears to be an issue with outbound calling at this time. We are currently investigating the cause.
Unknown, under investigation
Equipment failure. Service restored.
CLOSED
Pritchard
2018/03/09
14:00
2018/03/09
15:30
Phone
There appears to be an issue with outbound calling at this time. We are currently investigating the cause.
Unknown, under investigation
Equipment failure. Service restored.
CLOSED
Little Shuswap
2018/03/09
14:00
2018/03/09
15:30
Phone
There appears to be an issue with outbound calling at this time. We are currently investigating the cause.
Unknown, under investigation
Equipment failure. Service restored.
CLOSED
North Shuswap
2018/03/09
14:00
2018/03/09
15:30
Phone
There appears to be an issue with outbound calling at this time. We are currently investigating the cause.
Unknown, under investigation
Equipment failure. Service restored.
CLOSED-SCHEDULED
Little Shuswap
2018/03/09
01:00
2018/03/09
5:30
Internet
Television
Phone
All of Little Shuswap.

Splicing in a higher-count fiber-optic cable through Scotch Creek that feeds services to Little Shuswap.
Equipment upgrade
Upgrade complete
CLOSED
Copper Valley
2018/03/07
14:30
2018/03/07
17:00
Internet
Television
Sun Valley
Equipment maintenance
Upgrade complete.
CLOSED
Clearwater
2018/03/07
14:25
2018/03/07
15:00
Internet
Television
All services fed off of the Robson Node
Equipment maintenance
Changed a connector.
CLOSED
Pritchard
2018/03/07
09:00
2018/03/07
17:00
Internet
All of Pritchard appears to have some noise affecting intermittent internet. Technician will be looking at this today.
Equipment maintenance
Replaced equipment in Headend.
CLOSED-SCHEDULED
Sicamous
2018/03/07
06:00
2018/03/06
8:15
Internet
Television
Phone
Nordin Crt, Green Rd, Maier, McLean Mcpherson, Titus, Monashee Motel, Stadnicki , Stepp Pit, Kerr, Parts of Hwy 1 east.
Equipment upgrade
Upgrade Complete
CLOSED-SCHEDULED
Sicamous
2018/03/07
06:00
2018/03/07
09:00
Internet
Television
Phone
Old town Rd, Hillier Rd, Parts of Solsqua Rd, Sameulson, Cemetery Rd, Hallfish, Triple R, Raven, Bundus, Payne, Sundance.
Equipment upgrade
Upgrade complete
CLOSED
Barriere
2018/03/06
16:00
2018/03/06
17:00
Internet
Television
Phone
Sunset Trailer Park
Equipment maintenance
Replaced Tap
CLOSED
Sicamous
2018/03/06
06:00
2018/03/06
09:00
Internet
Television
Solsqua, Rauma Cres, Rauma ave, Amy, Amhurst, Tunney, whitehead, Conn st, Sherlock, Maclean McPherson, Best Western
Equipment upgrade
Upgrade Complete
CLOSED
Sicamous
2018/03/06
06:00
2018/03/06
09:00
Internet
Television
Phone
Forest park, kappel, yew ave, cedar, maple, cherry, alder
Equipment upgrade
Upgrade Complete
CLOSED
Nakusp
2018/03/02
06:00
2018/03/02
17:00
Internet
Nakusp
Unknown, under investigation
Equipment Maintanence Complete
CLOSED
Fort St James
2018/03/01
13:30
2018/03/01
17:14
Internet
Television
Phone
Elm, Stuart,Fir,Seventh, Heathmont
Unknown, under investigation
Had a blown power supply breaker.
CLOSED
Chase
2018/03/01
06:30
2018/03/01
07:00
Internet
Television
Phone
Shuswap,Brook,V.L.A,Aylmer,King,Cottonwood,Ash,Sheppherd,Cedar,Elm,Cherry,Maple,Leighton place,
Equipment failure
Replaced suspect equipment
CLOSED-SCHEDULED
Sicamous
2018/02/28
06:00
2018/02/28
10:00
Internet
Television
Phone
Riverside Node and 10 Mile Node.8192-8400 Hwy97,600-1100 Riverside,Temple,Weddup,Martin,200-400 Whitepine,Archibald,Poage.
Equipment upgrade
Upgrade Complete
CLOSED-SCHEDULED
Little Shuswap
2018/02/28
06:00
2018/02/28
06:30
Internet
Television
Little shuswap FTTH customers may experience a brief outage while we update software on gigacenters.
Equipment upgrade
Completed
CLOSED
Sicamous
2018/02/27
14:20
2018/02/27
14:50
Internet
Television
Phone
509 Riverside, White Pine, Poage
Equipment failure
Replaced failed equipment.
CLOSED
North Shuswap
2018/02/27
10:00
2018/02/27
12:00
Internet
Television
Phone
Services will be intermittent while BC Hydro is doing some equipment maintence
Power outage in area
Power in area restored
CLOSED-SCHEDULED
Sicamous
2018/02/27
06:00
2018/02/27
06:15
Internet
Television
FTTH customers in the Mara area may experience a brief outage during a software update being pushed to gigacenters.
Equipment upgrade
Software update complete..
CLOSED
Sicamous
2018/02/27
06:00
2018/02/27
13:00
Internet
Television
Phone
Bayview Node
Equipment upgrade
Equipment upgrade complete.
Closed
North Shuswap
2018/02/26
12:40
2018/02/26
13:20
Internet
Phone
Lindsey rd,Noakes rd,Stevens,Line 17,Squilax?Anglemount Hwy,Seymour rd,Columbia,Bentley,Cedar,Golf Course ,
Equipment upgrade
Replaced suspect fiber Rcvr
Closed
North Shuswap
2018/02/25
10:20
2018/02/25
13:20
Internet
Phone
7300+ Squilax Anglemont, Golf Course, Airstrip, Gardiner, Pine, Columbia
Unknown, under investigation
Replaced failed rcvr in Headend
CLOSED
Sicamous
2018/02/23
10:00
2018/02/23
16:00
Internet
Television
Phone
Reconfiguring wiring in head end and adjusting new nodes.
Will have momentary outages during this time.
Equipment maintenance
Maintenance complete
CLOSED
Copper Valley
2018/02/22
14:15
2018/02/22
15:00
Internet
Television
There will be an outage in Cache Creek on Collins Rd while technician upgrades some equipment.
Equipment upgrade
Equipment upgraded
CLOSED-SCHEDULED
Sicamous
2018/02/22
06:00
2018/02/22
13:22
Internet
Television
Phone
6 Mile sub-node and Finlayson Node
Equipment upgrade
Upgrade complete
CLOSED
Sicamous
2018/02/21
10:33
2018/02/21
16:00
Internet
Television
Phone
Cold weather is causing levels issues affecting 8890 Swanshore and 925 Riverside areas.
Technicians are investigating
Unknown, under investigation
Adjusted forward levels due to cold
CLOSED
NAKUSP
2018/02/21
08:55
2018/02/21
10:00
Television
Technicians are changing out the LNB feeding all channels off of F1 Horizontal and Vertical
Equipment maintenance
LNB changed and service restored
CLOSED
Sicamous
2018/02/20
08:00
2018/02/20
11:15
Internet
Television
Phone
302 Mara Lake Lane
Equipment maintenance
Maintenance complete.
CLOSED-SCHEDULED
Sicamous
2018/02/20
06:00
2018/02/20
09:00
Internet
Television
Phone
Kappel Node
Equipment upgrade
Upgrade node to Docsis 3.1.
CLOSED
Pritchard
2018/02/19
15:00
2018/02/19
18:20
Television
All of Pritchard
Equipment failure
Changed out power supply module for transmod 1.
CLOSED
Tofino
2018/02/19
11:00
2018/02/19
15:00
Internet
Television
Phone
All of Tofino
Power outage in area
Power restored
CLOSED
AirSpeed Wireless
2018/02/19
10:00
2018/02/20
14:00
Internet
Customer's off Notch Hill tower may be experiencing intermittent service while technician's investigate an issue.
Unknown, under investigation
Snow load moved Tower
CLOSED
Sicamous
2018/02/19
08:00
2018/02/19
17:00
Internet
Television
Phone
501 Kappel.
Unknown, under investigation
Modems back online
CLOSED
Barriere
2018/02/19
08:00
2018/02/26
12:00
Internet
Television
Phone
Sunset Trailer Park
Equipment failure
Drained the water from the Tubs.
CLOSED
AirSpeed Wireless
2018/02/18
11:00
2018/02/18
15:00
Internet
Phone
Eagle Bay
Power outage in area
Power restored.
CLOSED
North Shuswap
2018/02/18
11:00
2018/02/18
15:00
Internet
Television
Phone
North Shuswap
Power outage in area
Power restored.
CLOSED
Barriere
2018/02/15
16:00
2018/02/15
18:00
Internet
Television
Phone
BJ Road, Summers Road
Equipment maintenance
Amp Replaced
CLOSED-SCHEDULED
Sicamous
2018/02/15
06:00
2018/02/15
10:30
Internet
Television
Phone
Montcalm, Wolfe, Graham, Tecumseh, 2 Mile, Mervyn,Sicamous Creek Trailer park
Equipment upgrade
Upgrade complete.
CLOSED-SCHEDULED
Copper Valley
2018/02/14
13:00
2018/02/15
16:00
Internet
Television
Cache Creek. Intermittent outages while noise is tracked down.
Equipment maintenance
Maintenance completed
CLOSED
Pritchard
2018/02/14
10:30
2018/02/14
18:00
Internet
Email
Television
Phone
Power outage affecting All of Pritchard
Power outage in area
Hydro Restored
CLOSED
AirSpeed Wireless
2018/02/14
10:30
2018/02/14
18:00
Internet
Phone
All customers off P2 tower
Power outage in area
Power was Restored to Tower
CLOSED-SCHEDULED
Copper Valley
2018/02/14
09:30
2018/02/14
12:00
Internet
Television
Pine, Battel, Pears
Equipment maintenance
Maintenance has been completed.
CLOSED
Burns Lake
2018/02/13
12:47
2018/02/13
13:06
Internet
Television
There will be a short outage while Technician swaps out a mod.
This will affect 3Rd Ave and Carroll street
Equipment maintenance
Mod changed out
CLOSED
Sun Peaks
2018/02/12
10:30
2018/02/12
02:00
Internet
Some Customers are experiencing an Internet outage. Unsure of extent at this time. Investigating.
Unknown, under investigation
Found issue with a netblock. Fixed and rebooted all modems. Some routers may need a reboot
CLOSED
Sicamous
2018/02/12
09:00
2018/02/12
15:00
Internet
Television
600 & 700 Block of Pine Street, Intermittent Internet & pixelization on some channels
Unknown, under investigation
Adjusted forward levels.
CLOSED
Sicamous
2018/02/12
08:00
2018/02/12
15:00
Internet
Television
Mara lake lane
Unknown, under investigation
Adjusted levels for bayview node. Changed out Apt Amp.
CLOSED
Sicamous
2018/02/11
07:00
2018/02/11
14:00
Internet
Television
Phone
302 Mara Lake Lane, 501 Kappel
Unknown, under investigation
Problem resolved itself.
CLOSED
Sun Peaks
2018/02/11
04:40
2018/02/11
18:00
Internet
Phone
Sun Peaks
Unknown, under investigation
Rebooted Nomad
CLOSED
AirSpeed Wireless
2018/02/08
16:28
2018/02/08
18:20
Internet
Phone
Eagle Bay
Power outage in area
Power has been restored.
CLOSED
North Shuswap
2018/02/08
16:28
2018/02/08
18:20
Internet
Television
Phone
All of North Shuswap
Power outage in area
Power has been restored.
CLOSED
Clearwater
2018/02/08
12:00
2018/02/08
12:12
Internet
Television
Sunshine Valley road,Brookfield and Dunlevy will experience a short outage while Technician checks a connector.
Equipment maintenance
Maintenance completed
CLOSED
Nakusp
2018/02/07
09:20
2018/02/07
11:00
Internet
Television
Phone
Hydro outage due to down trees. Donnelly Rd, Bayview Rd, Bayles Rd.
Power outage in area
Power Restored
CLOSED
Clearwater
2018/02/06
14:45
2018/02/06
15:15
Internet
Television
Ford
Equipment maintenance
Replaced Tap
CLOSED
Clearwater
2018/02/05
15:30
2018/02/05
16:00
Internet
Television
Brookefield, Old North Thompson, Sunshine Valley, Dunlevy, Ogden
Equipment maintenance
Replaced Loose Connecter
CLOSED
Clearwater
2018/02/05
15:00
2018/02/05
16:00
Internet
Television
Old North Thompson, Kershaw, Schmidt
Equipment maintenance
Fixing noise issues.
CLOSED
Clearwater
2018/02/05
13:30
2018/02/05
14:00
Television
All of Clearwater
Equipment maintenance
Fixed damaged caused by snow on dish.
CLOSED-SCHEDULED
Fraser Lake
2018/02/05
07:00
2018/02/05
07:30
Internet
All of Fraser Lake
Equipment maintenance
Maintenance Completed
CLOSED
Sun Peaks
2018/02/04
00:00
2018/02/04
16:00
Internet
Timberline
Unknown, under investigation
Rebooted cable card.
CLOSED
Clearwater
2018/02/03
08:00
2018/02/03
12:00
Television
All of Clearwater
Heavy snow has collapsed roof over satellite dishes and broken the dish Technician is looking into the issue.
Repaired Dish
CLOSED
Little Shuswap
2018/02/02
11:43
2018/02/02
15:00
Internet
Technician is looking for a signal issue affecting phone customers having garbled audio
Unknown, under investigation
Replaced faulty Tap
CLOSED-SCHEDULED
Sunnybrae
2018/02/02
06:00
2018/02/02
07:00
Internet
Television
There will be short outages affecting all customers while Technician tests the UPS
Equipment maintenance
UPS tested and working
CLOSED
Fraser Lake
2018/02/02
00:49
2018/02/02
7:00
Internet
a fiber issue in Fraser lake is causing an Internet outage affecting All of Fraser lake
Equipment failure
Interface ports were locked up fixed and services restored
Closed
Clearwater
2018/02/01
11:00
2018/02/01
17:00
Internet
Television
Phone
Clearwater Valley Rd, Wynhaven, Archibald, Fawn, Kennedy, Buck, Hydro, Wild Wood, Myrtle, Eden, Robson, Helmcken, Park, Clearwater Village. Service will be out for 20 minutes.
Equipment maintenance
Maintenance complete for the day.
CLOSED
Sicamous
2018/02/01
10:24
2018/02/01
17:00
Internet
Television
Phone
319 Gordon Mackie Lane
1255 Eagle Pass Way
Pine
Unknown, under investigation
Failed Equipment Replaced
CLOSED-SCHEDULED
Sicamous
2018/02/01
00:00
2018/02/01
02:00
Internet
Phone
Completing capacity upgrades in Sicamous. Very briefly, most areas will be without internet service while all the modems reboot.
Equipment upgrade
Upgrades completed
CLOSED
Clearwater
2018/01/31
13:10
2018/01/31
13:20
Internet
Television
Technician will be checking a launch Amp and will take services down while doing so. This will affect Old North Thompson Hwy,Harby Rd,DutchLake,Riverview,Ridge Drive
Equipment maintenance
Replaced Connector
CLOSED
Vanderhoof
2018/01/31
12:00
2018/01/31
16:30
Internet
Television
Phone
Nechako Trailer Park
Equipment maintenance
Maintenance Complete
CLOSED
Clearwater
2018/01/31
11:41
2018/01/31
12:34
Internet
Television
Customers on Old North Thompson Highway will lose service while technician replaces a connector
Equipment maintenance
Replaced Coax Connector
CLOSED
Clearwater
2018/01/31
11:15
2018/01/31
17:00
Internet
Television
Clearwater Valley Rd, Wynhaven, Archibald, Fawn, Kennedy, Buck, Hydro, Wild Wood, Myrtle, Eden, Robson, Helmcken, Park, Clearwater Village. Service will be intermittent while technician looks for noise
Equipment maintenance
Maintenance completed
SCHEDULED-CLOSED
Sicamous
2018/01/31
06:00
2018/01/31
07:30
Internet
Television
Phone
300 block of Main street,1100-700 block of Shuswap,Hemlock North and South,Temple,Chapman,Gordon Mackie lane
Equipment upgrade
Cut over to new underground cable plant.
CLOSED
Clearwater
2018/01/30
14:30
2018/01/30
17:00
Internet
Television
Clearwater Valley Rd, Wynhaven, Archibald, Fawn, Kennedy, Buck, Hydro, Wild Wood, Myrtle, Eden, Robson, Helmcken, Park, Clearwater Village. Service will be out for 20 minutes.
Equipment maintenance
Maintenance completed
CLOSED
Sicamous
2018/01/29
17:34
2018/01/29
20:00
Internet
Television
Mara Lake Lane
Unknown, under investigation
Reseated Cable and service restored
CLOSED
Clearwater
2018/01/29
15:00
2018/01/29
17:00
Internet
Television
Clearwater Valley Rd, Wynhaven, Archibald, Fawn, Kennedy, Buck, Hydro, Wild Wood, Myrtle, Eden
Equipment maintenance
Maintenance done for the day.
CLOSED
Sicamous
2018/01/29
10:00
2018/01/29
15:20
Internet
Television
Phone
Montcalm, Graham, Wolfe, Tecumseh, Sicamous Creek Frontage, 5 Highway 97A. Waiting for Hydro to fix their lines, then we will be able to get in to fix ours.
Currently running on auxiliary power until Hydro can fix their lines.
BC Hydro repaired power line.
CLOSED
Sicamous
2018/01/29
06:30
2018/01/29
9:00
Internet
Television
Phone
All of Sicamous
Unknown, under investigation
Rebooted UPS, rebooted OM1000 & sweeped off dishes.
CLOSED
Sunnybrae
2018/01/28
16:00
2018/01/28
21:38
Internet
Television
Power outage affecting area.
Power outage in area
Power restored.
CLOSED
Sicamous
2018/01/28
13:40
2018/01/28
23:00
Internet
Television
Phone
Power outage affecting the area.
Power outage in area
Power Restored.
CLOSED
Barriere
2018/01/26
10:00
2018/01/26
16:00
Internet
Television
Phone
All of Barriere North.
TownRd,Airfield,Barkley,Spruce,Barriere lakes Rd,Leone Creek Rd, Robin Drive, Mclean. Birch lane, Oriole Way
Equipment maintenance
Bad Connector
CLOSED
Barriere
2018/01/25
10:00
2018/01/25
15:00
Internet
All of Barriere North.
TownRd,Airfield,Barkley,Spruce,Barriere lakes Rd,Leone Creek Rd, Robin Drive,
Unknown, under investigation
Maintenance complete.
CLOSED
Sicamous
2018/01/25
09:30
2018/01/25
12:00
Internet
Phone
Maier, 1200 block of Tran Can Hwy, Titus. - Technicians will be looking for noise on mainline causing phone issues in the area.
Equipment maintenance
Found drop causing voice issues on phone
CLOSED-SCHEDULED
Sicamous
2018/01/25
00:00
2018/01/25
02:00
Internet
Phone
Will be conducting the first phase of additional capacity upgrades. Service may go down briefly during this period.
Equipment upgrade
Completed
CLOSED
Clearwater
2018/01/24
10:20
2018/01/24
17:00
Internet
Television
Ford Road
Equipment maintenance
Rebuilt Mainline on street
CLOSED
Sicamous
2018/01/24
09:30
2018/01/24
16:00
Internet
Phone
Green Rd, Maier, McLean McPherson, Titus, Stadnicki, Kerr, Step Pit, 1200 & higher on Hwy 1. Service will be intermittent while technician looks for noise on mainline causing phone issues.
Equipment maintenance
Maintenance complete.
CLOSED
Sicamous
2018/01/23
11:15
2018/01/23
16:00
Internet
Phone
Green Rd, Maier, McLean McPherson, Titus, Stadnicki, Kerr, Step Pit, 1200 & higher on Hwy 1. Service will be intermittent while technician looks for noise on mainline causing phone issues.
Equipment maintenance
Replaced Bad Amp
CLOSED
Barriere
2018/01/23
10:00
2018/01/23
16:00
Internet
Robin Rd, Oriole, DJ, Summers Rd.
Dunn Lake Rd. Barriere Lake Rd. Leonie, Barriere Lake Rd. Birch Lane,Spruce Cres.
Technician will be performing maintainance and service will be intermittent.
Equipment maintenance
Found split cable. Replaced.
CLOSED
Sun Peaks
2018/01/22
15:20
2018/01/22
20:00
Internet
All of Sun Peaks modems are down. Technicians are investigating.
Unknown, under investigation
Restarted hardware.
CLOSED
Chase
2018/01/22
09:30
2018/01/22
02:45
Internet
Phone
Node 1 (Pine/2nd st) is having some connectivity issues. some modems may be offline or have slower than usual upload speeds. This is due to a hardware failure in the head end. During the hardware replacement there will be a brief outage for Brooke, Shuswap, Shepherd, Bell, Elm, Leighton, Hysop, Larch, Willow, Cottonwood, Mill, Juniper, Maple, Cherry, Mountainview, Waterfront, Lakeview, Chief Jules, Center, Village, Kamloops Shuswap, Ash, Cedar.
Equipment failure
Hardware Swapped, Resolved.
CLOSED
Chase
2018/01/21
10:55
2018/01/21
13:45
Internet
Phone
Brooke, Shuswap, Shepherd, Bell, Elm, Leighton, Hysop, Larch, Willow, Cottonwood, Mill, Juniper, Maple, Cherry, Mountainview, Waterfront, Lakeview, Chief Jules, Center, Village, Kamloops Shuswap, Ash, Cedar
Unknown, under investigation
Reseated cable card 3.
CLOSED
Tofino
2018/01/19
13:00
2018/01/19
15:30
Internet
Television
Phone
Hydro outage affecting all of Tofino
Power outage in area
Power restored
CLOSED
Barriere
2018/01/18
11:50
2018/01/18
12:00
Internet
Short 5 minute interruption while techs perform necessary maintenance
Equipment maintenance
maintenance complete
CLOSED
Barriere
2018/01/18
11:30
2018/01/18
11:40
Internet
Barriere wireless customers
Equipment maintenance
Maintenance complete
CLOSED - SCHEDULED
Tofino
2018/01/18
01:00
2018/01/18
05:00
Internet
Phone
Software updates on from upstream provider will result in service outage of up to 1 hour during the maintenance window
Equipment upgrade
Upgrades complete
CLOSED
Barriere
2018/01/17
15:25
2018/01/19
15:00
Internet
Television
Phone
Oriole St.Robin, Mclean
Equipment maintenance
Maintenance Complete
CLOSED
Chase
2018/01/17
13:45
2018/01/17
14:30
Internet
Television
Phone
Hillside, Lake Street, - Intermittent while upgrading equipment
Equipment maintenance
Replaced 2 old Eagle Taps
CLOSED
Little Shuswap
2018/01/17
11:50
2018/01/17
13:00
Internet
Television
Phone
Little Shuswap Lk Rd West-1075 and lower
Equipment maintenance
Replaced faulty LE
CLOSED
Barriere
2018/01/17
11:43
2018/01/17
12:46
Internet
Television
Technician is performing maintenance that will affect
Riverland Trailer Park, Robin Drive
Equipment maintenance
Pending
CLOSED
Barriere
2018/01/16
11:08
2018/01/16
15:00
Internet
All customers fed off Barriere South will experience an outage while technicians test speeds. Connor Rd, Dunsmuir, Barriere Twn Rd, Lilley Rd, Riva Ridge TP, Hwy 5, Sunset TP.
Equipment maintenance
Maintenance Complete
CLOSED
Barriere
2018/01/15
10:15
2018/01/16
17:00
Internet
Television
Birch Lane, Spruce Cres, Barriere Twn Rd, Robin, Oriole, DJ Rd, McLean, Dunn Lk Rd, Barriere Lakes Rd, Leonie Crk Rd. Intermittent while working on mainlines.
Equipment maintenance
Pending
CLOSED - SCHEDULED
Tofino
2018/01/15
07:30
2018/01/15
10:00
Internet
Television
Intermittent services affecting Pacific Rim Highway
Technician will be addressing an interference issue
Equipment maintenance
Found/replaced faulty drop hardware
CLOSED
Sicamous
2018/01/14
13:05
2018/01/14
16:30
Internet
Television
Phone
Bundus, Payne, Sundance, Hallfish, Solsqua, Cemetary, Samuelson, Triple R
Power outage in area
Power Restored
CLOSED
Barriere
2018/01/12
16:00
2018/01/12
17:00
Internet
Television
Phone
Robin Dr, Barriere Town Road, Mcclean and Dee jay.
Equipment maintenance
Maintenance complete
CLOSED
Barriere
2018/01/12
14:45
2018/01/12
17:00
Internet
Television
Phone
Barriere Town Road, Highway 5, Dunsmuir, Lily, Power
Equipment maintenance
Maintenance Complete
CLOSED
Sicamous
2018/01/10
12:47
2018/01/10
13:24
Internet
Television
Phone
Technician is replacing a Tap which will affect the 200 Block of kappel
Equipment maintenance
Tap Replaced and service restored
CLOSED
Tofino
2018/01/10
09:32
2018/01/10
15:00
Internet
Television
Intermittent services affecting the following areas while technician looks for a noise issue.
Wyn Road Pacific Rim Hwy, Chesterman and Howard
Equipment maintenance
Needs to be rescheduled. Will need flaggers.
CLOSED - SCHEDULED
Chase
2018/01/10
01:00
2018/01/10
05:00
Internet
Phone
Software updates to internet backhaul will impact service for up to 1 hour during maintenance window
Equipment upgrade
Upstream provider network upgrades completed
CLOSED - SCHEDULED
Sicamous
2018/01/10
01:00
2018/01/10
05:00
Internet
Phone
Software updates to internet backhaul will impact service for up to 1 hour during maintenance window
Equipment upgrade
Upstream provider network upgrades completed
CLOSED - SCHEDULED
Sunnybrae
2018/01/10
01:00
2018/01/10
05:00
Internet
Phone
Software updates to internet backhaul will impact service for up to 1 hour during maintenance window
Equipment upgrade
Upstream provider network upgrades completed
CLOSED - SCHEDULED
Web Hosting
2018/01/10
01:00
2018/01/10
05:00
Websites
Email
Software updates to internet backhaul will impact service for up to 1 hour during maintenance window
Equipment upgrade
Upstream provider network upgrades completed
CLOSED
White Lake
2018/01/09
09:00
2018/01/09
10:15
Internet
Television
Phone
There will be intermittent outages on Hautala Road while technician investigates a suspect piece of equipment
Equipment maintenance
Replaced faulty power supply
CLOSED-SCHEDULED
Sicamous
2018/01/09
06:00
2018/01/09
07:00
Internet
Television
Phone
All Internet, Phone, & TV services will be down while technician installs UPS in head end.
Equipment upgrade
UPS replaced and services restored.
CLOSED
White Lake
2018/01/08
11:30
2018/01/08
3:30
Internet
Television
Phone
Hautala Rd, 3300 and higher on White Lk Rd.
Equipment failure
Repaired broken cable
CLOSED
Clearwater
2018/01/06
14:22
2018/01/06
15:00
Internet
Television
Brookfield trailer court
technician is performing maintenance.
There will be several short interruption of service.
Equipment maintenance
Maintenance completed
CLOSED
AirSpeed Wireless
2018/01/06
11:14
2018/01/06
19:00
Internet
Phone
There is a power outage affecting customers fed off the towers for Celista and R3.
Hydro is reporting a motor vehicle accident and estimating 7PM for resolution.
Power outage in area
Power restored
CLOSED
Clearwater
2018/01/06
11:08
2018/01/06
12:00
Internet
Television
There will be a brief outage affecting Brookfield road and trailer park as well as SunValley Road and Dunlevy while technician makes some adjustments.
Equipment maintenance
Maintenance complete
CLOSED
North Shuswap
2018/01/05
17:00
2018/01/05
19:00
Television
All of North Shuswap are missing channels
Unknown, under investigation
Sweep the dishes.
CLOSED
Sicamous
2018/01/02
08:00
2018/01/02
17:00
Internet
Television
Phone
Bundus, Solsqua, Kerr, Mara West, Amhurst, Stepp Pit, Samuelson,
Pixelization and intermittent internet due to fluctuating levels from cold weather.
Unknown, under investigation
Adjusted levels feeding those areas
CLOSED
Tofino
2017/12/29
16:44
2017/12/30
08:00
Internet
Television
Phone
Power Outage Affecting all of Tofino
Power outage in area
Power Restored
CLOSED
White Lake
2017/12/29
11:40
2017/12/29
15:00
Internet
Television
Phone
Intermittent outages affecting White Lake customers while technician investigates an interference issue
Equipment maintenance
Pending
CLOSED
North Shuswap
2017/12/28
16:45
2017/12/29
13:00
Internet
Television
Phone
7400-7500 Anglemont Way, Aspen, Queest, Vickers, Crowfoot, Hudson, Alpine, Castle Heights
Unknown, under investigation
Replaced Tap
CLOSED
Barriere
2017/12/28
10:00
2017/12/28
10:30
Internet
Television
Barriere twn Rd, Hwy 5, Dunsmuir Rd, Power Rd, Lilley Rd, Connor Rd, Kamloops Way, Hall, Haggard.
Equipment maintenance
Maintenance Complete
CLOSED
Barriere
2017/12/27
14:50
2017/12/27
17:30
Internet
Television
Barriere twn Rd, Hwy 5, Dunsmuir Rd, Power Rd, Lilley Rd, Connor Rd, Kamloops Way, Hall, Haggard.
Equipment maintenance
Changed out DC8
CLOSED
Pritchard
2017/12/27
10:00
2017/12/27
16:00
Television
Channels 383, 451, 455, 219, 352, 320, 403, 223, 240, 801 are currently down.

Unknown, under investigation
Replaced Transmod, Service restored
CLOSED
Barriere
2017/12/27
09:50
2017/12/27
10:15
Internet
Television
Barriere twn Rd, Hwy 5, Dunsmuir Rd, Power Rd, Lilley Rd, Connor Rd, Kamloops Way, Hall, Haggard.
Equipment maintenance
Replaced Amp in Head End
CLOSED
Sicamous
2017/12/23
13:14
2017/12/23
17:00
Internet
Television
Phone
There is a total outage affecting all services in Sicamous. A technician has been dispatched
Unknown, under investigation
UPS failed bypassed UPS and service restored
Closed
Chase
2017/12/22
15:00
2017/12/27
11:00
Television
Deutsche Welle offline due to equipment failure
Equipment failure
Replaced Equipment
Closed
Sicamous
2017/12/21
12:00
2017/12/22
10:26
Television
256 Deutsche Welle is currently down.
Equipment failure
Rebooted channel
Closed
Sun Peaks
2017/12/21
12:00
2017/12/21
12:00
Television
256 Deutsche Welle is currently down.
Equipment failure
Rebooted equipment.
CLOSED
Clearwater
2017/12/20
14:45
2017/12/20
14:48
Internet
Clearwater Valley, Windhaven
Equipment maintenance
Equipment maintenance has been completed.
CLOSED
AirSpeed Wireless
2017/12/19
16:00
2017/12/20
12:00
Internet
AirSPEED wireless customers serviced from H2 tower
Power outage in area
Hydro restored
CLOSED
Little Shuswap
2017/12/19
15:50
2017/12/19
10:00
Television
All TV customers, Guide not able to down load if receivers are rebooted or lose power.
Equipment failure
Failed equipment replaced
CLOSED
North Shuswap
2017/12/19
15:50
2017/12/19
10:00
Television
All TV customers, Guide not able to down load if receivers are rebooted or lose power.
Equipment failure
Failed equipment replaced
CLOSED
Clearwater
2017/12/18
14:00
2017/12/18
15:00
Internet
Television
Pine Grove Trailer park
Equipment maintenance
Maintenance Complete
CLOSED
Sicamous
2017/12/18
04:15
2017/12/18
13:00
Internet
Television
Phone
Fleury, Folland Dr, Folland Rd, Mara West Rd.
Modem offline, technician investigating.
Unknown, under investigation
Blown fuse in LE at corner of Mara West and Old Spall Rd.
CLOSED
Sicamous
2017/12/17
19:41
2017/12/18
12:00
Television
Channels 405 (YTV) 466 (ABC) 400 (Family) 380 (Discovery) are currently experiencing intermittent picture and sound. Tech support is investigating
Unknown, under investigation
Channels were fine on arrival
CLOSED
Little Shuswap
2017/12/16
17:31
2017/12/16
19:41
Internet
Television
Phone
Power outage affecting services in Little Shuswap
Power outage in area
Power Restored
CLOSED
North Shuswap
2017/12/16
17:29
2017/12/16
19:40
Internet
Television
Phone
Power outage affecting services for the North shuswap area.
Power outage in area
Power restored
CLOSED
Barriere
2017/12/15
14:00
2017/12/15
14:15
Internet
Television
DJ, Orieole, Robin, Gibbs, McLean, Amnesty, Parks, Barriere Twn Rd, Dunn Lake Rd, Barriere Lakes Rd, Leonie Crk Rd.
Equipment maintenance
Pending
CLOSED - SCHEDULED
Barriere
2017/12/14
05:00
2017/12/14
08:00
Internet
Service outage required for system upgrades
Equipment upgrade
CMTS upgrade complete
CLOSED
North Shuswap
2017/12/13
12:00
2017/12/14
12:00
Internet
Television
Phone
7400-7500 Anglemont Way, Aspen, Queest, Vickers, Crowfoot, Hudson, Alpine, Castle Heights
Unknown, under investigation
Replaced bad power supply, then replaced a faulty tap.
CLOSED - SCHEDULED
Clearwater
2017/12/13
05:00
2017/12/13
08:00
Internet
Television
Service outage required for system upgrades
Equipment upgrade
CMTS upgrade complete
CLOSED
Clearwater
2017/12/12
12:30
2017/12/12
18:00
Internet
Television
All of Clearwater.
Equipment maintenance
Pending
CLOSED
Clearwater
2017/12/12
09:30
2017/12/12
09:50
Internet
Television
Phone
Dutch lake area. Head end to Wells Gray.
Equipment maintenance
Change for Doc 3.
CLOSED
Sicamous
2017/12/10
08:00
2017/12/10
17:00
Internet
Television
Phone
Bundus, Payne, Sundance, Hallfish, Solsqua, Cemetary, Samuelson, Triple R
BC Hydro is replacing poles.
Poles have been replaced.
CLOSED
Clearwater
2017/12/08
12:00
2017/12/08
18:00
Internet
Television
Evergreen Place, Norfolk, Wyndhaven, Helmcken, Eden, Robson
Unknown, under investigation
Pending
CLOSED
Clearwater
2017/12/07
15:35
2017/12/07
16:00
Internet
Television
All of clearwater
Equipment maintenance
Equipment Maintenance complete
CLOSED
Sunnybrae
2017/12/07
10:29
2017/12/07
11:50
Television
Some channels in Sunnybrae are currently showing one moment please technician is investigating
Channels are 225,224,848,849,851,852,853,
412,250,most of the galaxy music,243,227,753
Unknown, under investigation
Blown Fuse technician replaced fuse and service restored
CLOSED
Chase
2017/12/07
08:12
2017/12/07
1800
Internet
Phone
There is an issue affecting Arbutus, Birch,Lakeshore,Beach Dr,Willow and 2nd Ave, Aspen, 3rd,Technician has been dispatched
Unknown, under investigation
Replaced Faulty DC8
CLOSED
Sicamous
2017/12/05
14:45
2017/12/05
15:30
Internet
Phone
Brief system outage to reboot modems to resolve bonding issue on Arris modems
Equipment maintenance
Reboots completed
CLOSED
Sicamous
2017/12/05
08:30
2017/12/05
15:30
Internet
Phone
Arris modems unable to connect to the internet
Unknown, under investigation
Modem config files updated and rebooted
CLOSED - SCHEDULED
Sicamous
2017/12/05
05:00
2017/12/05
08:30
Internet
All of Sicamous, equipment upgrades to provide new Internet 240Mbps speeds
Equipment upgrade
Upgrade to Docsis 3.1 complete
CLOSED
Pritchard
2017/12/01
15:00
2017/12/01
20:00
Internet
Customers off of P2 tower
Unknown, under investigation
Replaced AP
CLOSED
Sicamous
2017/12/01
14:35
2017/12/01
15:00
Internet
Television
Phone
Hummimgbird Drive
Unknown, under investigation
Adjusted low LE levels
CLOSED
AirSpeed Wireless
2017/12/01
05:00
2017/12/01
10:00
Internet
Phone
Customers fed from the Pritchard towers are experiencing an outage. Technicians are investigating
Unknown, under investigation
Power cycled Access Point and service restored
CLOSED
Chase
2017/11/30
18:00
2017/12/01
12:00
Television
Channels 361, 443, 461, 201, 203.
Unknown, under investigation
Blown Fuse in Transmod changed fuse and channels restored.
CLOSED
Chase
2017/11/29
09:30
2017/11/29
10:05
Television
Channel 200, picture is frozen. Our upstream provider is looking into it.
Unknown, under investigation
Upstream provider fixed issue
CLOSED
Little Shuswap
2017/11/29
09:15
2017/11/29
10:00
Television
Channel 200, picture is frozen. Our upstream provider is looking into it.
Unknown, under investigation
Upstream provider fixed issue
CLOSED
North Shuswap
2017/11/29
09:15
2017/11/29
10:00
Television
Channel 200, picture is frozen. Our upstream provider is looking into it.
Unknown, under investigation
Upstream provider fixed issue
CLOSED
Pritchard
2017/11/29
09:15
2017/11/29
10:00
Television
Channel 200, picture is frozen. Our upstream provider is looking into it.
Unknown, under investigation
Upstream provider fixed issue
CLOSED
Sicamous
2017/11/29
09:15
2017/11/29
10:00
Television
Channel 200, picture is frozen. Our upstream provider is looking into it.
Unknown, under investigation
Upstream provider fixed issue
CLOSED
Sun Peaks
2017/11/29
09:15
2017/11/29
10:00
Television
Channel 200, picture is frozen. Our upstream provider is looking into it.
Unknown, under investigation
Upstream provider fixed issue
CLOSED
Sunnybrae
2017/11/29
09:15
2017/11/29
10:00
Television
Channel 200, picture is frozen. Our upstream provider is looking into it.
Unknown, under investigation
Upstream provider fixed issue
CLOSED
Tobiano
2017/11/29
09:15
2017/11/29
10:00
Television
Channel 200, picture is frozen. Our upstream provider is looking into it.
Unknown, under investigation
Upstream provider fixed issue
CLOSED
Tofino
2017/11/29
09:15
2017/11/29
10:00
Television
Channel 200, picture is frozen. Our upstream provider is looking into it.
Unknown, under investigation
Upstream provider fixed issue
CLOSED
White Lake
2017/11/29
09:15
2017/11/29
10:00
Television
Channel 200, picture is frozen. Our upstream provider is looking into it.
Unknown, under investigation
Upstream provider fixed issue
CLOSED - SCHEDULED
Clearwater
2017/11/28
07:00
2017/11/28
10:00
Television
The following channels will be temporarily offline during the maintenance window:
Global Toronto HD, CBC Toronto HD, CBS Detroit HD, Super Channel 1 & 2, Super Channel Vault, GINX eSports TV Canada, NBC Detroit HD, ABC Detroit HD, Fox Rochester HD, The Weather Network, Headline News
Equipment maintenance
Maintenance complete
CLOSED - SCHEDULED
Barriere
2017/11/28
07:00
2017/11/28
10:00
Television
The following channels will be temporarily offline during the maintenance window:
Global Toronto HD, CBC Toronto HD, CBS Detroit HD, Super Channel 1 & 2, Super Channel Vault, GINX eSports TV Canada, NBC Detroit HD, ABC Detroit HD, Fox Rochester HD, The Weather Network, Headline News
Equipment maintenance
Maintenance complete
CLOSED
Chase
2017/11/27
10:30
2017/11/28
17:00
Television
Hits QT Plus unavailable for receiver authorizations. Provider is aware and working on solution.
Equipment failure
switched to backup system.
CLOSED
Little Shuswap
2017/11/27
10:30
2017/11/28
17:00
Television
Hits QT Plus unavailable for receiver authorizations. Provider is aware and working on solution.
Equipment failure
switched to backup system.
CLOSED
North Shuswap
2017/11/27
10:30
2017/11/28
17:00
Television
Hits QT Plus unavailable for receiver authorizations. Provider is aware and working on solution.
Equipment failure
switched to back up system.
CLOSED
Pritchard
2017/11/27
10:30
2017/11/28
17:00
Television
Hits QT Plus unavailable for receiver authorizations. Provider is aware and working on solution.
Equipment failure
Switched to backup system.
CLOSED
Sicamous
2017/11/27
10:30
2017/11/28
17:00
Television
Hits QT Plus unavailable for receiver authorizations. Provider is aware and working on solution.
Equipment failure
Switch to backup system.
CLOSED
Sun Peaks
2017/11/27
10:30
2017/11/28
17:00
Television
Hits QT Plus unavailable for receiver authorizations. Provider is aware and working on solution.
Equipment failure
Switched to backup system
CLOSED
Sunnybrae
2017/11/27
10:30
2017/11/28
17:00
Television
Hits QT Plus unavailable for receiver authorizations. Provider is aware and working on solution.
Equipment failure
Switched to backup system.
CLOSED
Tobiano
2017/11/27
10:30
2017/11/28
17:00
Television
Hits QT Plus unavailable for receiver authorizations. Provider is aware and working on solution.
Equipment failure
Switched to backup system.
CLOSED
Tofino
2017/11/27
10:30
2017/11/28
17:00
Television
Hits QT Plus unavailable for receiver authorizations. Provider is aware and working on solution.
Equipment failure
Switched to backup system.
CLOSED
White Lake
2017/11/27
10:30
2017/11/28
17:00
Television
Hits QT Plus unavailable for receiver authorizations. Provider is aware and working on solution.
Equipment failure
Switched to backup system.
CLOSED
Clearwater
2017/11/27
10:30
2017/11/28
17:00
Television
Hits QT Plus unavailable for receiver authorizations. Provider is aware and working on solution.
Equipment failure
Switched to backup system.
CLOSED
Barriere
2017/11/27
10:30
2017/11/28
17:00
Television
Hits QT Plus unavailable for receiver authorizations. Provider is aware and working on solution.
Equipment failure
Switched to backup system.
CLOSED
Sicamous
2017/11/24
13:29
2017/11/24
16:00
Television
Channels; 364, 325, 373, 381, 350, 424, 351, 422, 442, 404, 391, 363
Unknown, under investigation
Replaced transmod and channels restored
CLOSED
Barriere
2017/11/23
11:31
2017/11/23
12:00
Internet
Technician is adjusting levels which will cause a short outage,
modems will come on again when they change frequencies.
Some customers might have to reboot the modems for the changes to take affect
Equipment maintenance
Adjusted frequency
CLOSED - SCHEDULED
Sun Peaks
2017/11/21
07:30
2017/11/21
08:00
Television
System maintenance to VComm system will result in brief TV outage for hotels, condos and townhomes during maintenance window
Equipment maintenance
Maintenance complete, local community channels removed from map
CLOSED
Barriere
2017/11/16
12:15
2017/11/16
13:00
Internet
Television
Phone
Birch Lane
Equipment maintenance
Replace Cracked Line
CLOSED - SCHEDULED
Sicamous
2017/11/16
09:00
2017/11/16
17:00
Internet
Television
Phone
221 Temple, Hemlock N, Hemlock S, Chapman, Martin, Gordon Mackie Lane. Hydro is replacing pole.
Power outage in area
Pole Replaced
CLOSED
Sun Peaks
2017/11/14
13:17
2017/11/14
14:00
Internet
Television
Phone
Replacing an Amplifier which will affect
6000 Valley Drive
Equipment maintenance
Replaced Bad Amplifier
CLOSED
Chase
2017/11/13
12:00
2017/11/13
12:00
Internet
Television
6391 and lower on VLA, King
Equipment maintenance
Replaced Damaged Tap
CLOSED
Clearwater, Barriere
2017/11/10
16:00
2017/11/11
12:00
Internet
Wireless Customers fed off of the "Whisper" tower
Unknown, under investigation
Hydro outage in area, service restored.
CLOSED
Web Hosting
2017/11/10
07:28
2017/11/10
08:28
Websites
Email
Linux hosting server displaying 504 gateway error on some sites.
Unknown, under investigation
Services restored
CLOSED
Chase
2017/11/09
13:15
2017/11/09
1:30
Internet
Television
Phone
Beach, Birch, Arbutus, Lakeshore, 2nd , Willow,
Aspen, Veterans Lane, Blue Spruce,
Unknown, under investigation
Modems came back online. Possible power bump.
CLOSED
AirSpeed Wireless
2017/11/07
18:29
2017/11/08
10:30
Internet
Notch Hill
Unknown, under investigation
Damaged power cable feeding tower.repaired damaged areas of the cable.
CLOSED
Sicamous
2017/11/07
09:40
2017/11/07
11:00
Internet
Television
Phone
All of Sicamous
Unknown, under investigation
Breaker tripped on UPS reset and service restored
CLOSED - SCHEDULED
Sicamous
2017/11/06
01:00
2017/11/06
02:00
Internet
Television
Phone
All services in Sicamous will be affected while technicians perform required electrical system upgrades during the maintenance window.
Equipment upgrade
Pending
CLOSED
Pritchard
2017/11/03
23:00
2017/11/04
12:00
Internet
All customers off the P2 tower
Unknown, under investigation
Rebooted wireless shot
CLOSED
North Shuswap
2017/11/03
13:00
2017/11/03
18:00
Internet
Email
Television
Phone
Power outage affecting Vickers Trails, Stampede Trail, Hudson Rd, Estate Dr, Mountain Dr, Lonneke Trail, Copperisland Dr, Castle Heights, Granite Pl, Orchard Dr, Anglemont Way, Queest Rd,
Power outage in area
Power restored
CLOSED
Web Hosting
2017/11/03
11:28
2017/11/03
20:00
Email
Some emails being sent from Linux server currently blocked by Spamhaus. Delisting has been requested
Unknown, under investigation
Spamhaus.org removed listing
CLOSED
Little Shuswap
2017/11/03
08:00
2017/11/03
19:30
Internet
Television
All of Little Shuswap.
Power outage in area
Power restored
CLOSED
Sicamous
2017/11/02
19:14
2017/11/02
23:00
Internet
Television
Phone
Power outage affecting the whole town.
Power outage in area
Power Restored
CLOSED
AirSpeed Wireless
2017/11/02
19:14
2017/11/02
23:00
Internet
Phone
Bastion Bay
Power outage in area
Power Restored
Closed
Barriere
2017/11/02
16:36
2017/11/02
17:00
Internet
Willow Fort, Garfield
Unknown, under investigation
Maintenance
CLOSED
Tobiano
2017/11/02
13:30
2017/11/02
17:41
Television
Television is down after power has been restored.
Unknown, under investigation
IBoot failure. Moved equipment off of it.
CLOSED
AirSpeed Wireless
2017/11/02
13:00
2017/11/02
15:30
Internet
Spall, Grindrod 1010
Power outage in area
Power Restored
CLOSED
Sicamous
2017/11/02
09:00
2017/11/02
15:30
Internet
Some people may be experiencing an internet outage at this time.
Unknown, under investigation
Problem with our circuit provider, fixed.
CLOSED
North Shuswap
2017/11/02
09:00
2017/11/02
11:00
Internet
Some people may be experiencing an internet outage at this time.
Unknown, under investigation
Problem with our circuit provider, fixed.
CLOSED
AirSpeed Wireless
2017/11/02
08:30
2017/11/02
09:30
Internet
Phone
Several sites in north shuswap and little shuswap are down
Unknown, under investigation
Problem with our circuit provider, fixed.
CLOSED-SCHEDULED
AirSpeed Wireless
2017/11/02
06:30
2017/11/02
07:30
Internet
Phone
Conducting upgrades, service may be intermittent or go down briefly. will affect airspeed sites in Tappen, Enderby, H2, and White lake, Pritchard, Adams lake, and Neskonlith.
Equipment upgrade
Completed
CLOSED-SCHEDULED
Pritchard
2017/11/02
06:30
2017/11/02
07:30
Internet
Phone
Conducting upgrades, service may be unavailable or intermittent.
Equipment upgrade
Completed
CLOSED-SCHEDULED
Chase
2017/11/02
06:30
2017/11/02
07:30
Internet
Phone
Conducting upgrades, service may be intermittent or unavailable.
Equipment upgrade
Completed
CLOSED-SCHEDULED
White Lake
2017/11/02
06:30
2017/11/02
07:30
Internet
Phone
Conducting upgrades, service may be down or intermittent.
Equipment upgrade
Completed
CLOSED
Tofino
2017/10/31
11:30
2017/10/31
15:00
Internet
Meares Vista Inn
Power outage in area
Hydro Restored
CLOSED
Clearwater, Barriere
2017/10/31
07:00