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Outage Reports Full List

/
Status
Affected Systems
Date Start
Time Start
Date End
Time End
Websites
Internet
Email
Television
Phone
Affected Areas
Description
Resolution
CLOSED
Barriere
9/20/17
10:40
2017/09/20
15:00
Internet
Television
Phone
Riverland Trailer Park, Robin Drive
Equipment maintenance
Fixed Loose Connector
CLOSED
Sun Peaks
9/12/17
19:00
9/12/17
14:00
Internet
Alpine Greens (2140 Sunpeaks Road)
Unknown, under investigation
Fixed up wiring
CLOSED
Sun Peaks
7/07/17
19:30
8/7/17
12:00
Internet
2140 Sunpeaks Rd currently having a issue with internet.
Unknown, under investigation
Modems came back online on their own.
SCHEDULED
White Lake
2017/09/26
10:00
2017/09/26
15:00
Internet
Email
Phone
All of White Lake will have short outages while we upgrade the backhaul wireless link.
Equipment upgrade
Pending
CLOSED-SCHEDULED
Sicamous
2017/09/22
00:01
2017/09/22
6:00
Internet
Television
Phone
There will be an outage of all cable services From 2 mile through to Crystal Cove, as we cut over to a new fiber connection.
Equipment upgrade
Cut over to new fiber completed.
CLOSED
Barriere
2017/09/20
10:09
2017/09/20
12:00
Television
Shaw is having issues with channels Dejaview,BBC Canada,FYI
They are working on restoring them
Equipment failure
Channels restored
CLOSED
Clearwater
2017/09/20
10:08
2017/09/20
12:00
Television
Shaw is having issues with channels Dejaview,BBC Canada,FYI
They are working on restoring them
Equipment failure
Channels restored
CLOSED
White Lake
2017/09/20
10:06
2017/09/20
12:00
Television
Shaw is having issues with channels Dejaview,BBC Canada,FYI
They are working on restoring them
Equipment failure
Channels restored
CLOSED
Tobiano
2017/09/20
10:05
2017/09/20
12:00
Television
Shaw is having issues with channels Dejaview,BBC Canada,FYI
They are working on restoring them
Equipment failure
Channels restored
CLOSED
Tofino
2017/09/20
10:05
2017/09/20
12:00
Television
Shaw is having issues with channels Dejaview,BBC Canada,FYI
They are working on restoring them
Equipment failure
Channels restored
CLOSED
Sunnybrae
2017/09/20
10:04
2017/09/20
12:00
Television
Shaw is having issues with channels Dejaview,BBC Canada,FYI
They are working on restoring them
Equipment failure
Channels restored
CLOSED
Sun Peaks
2017/09/20
10:03
2017/09/20
12:00
Television
Shaw is having issues with channels Dejaview,BBC Canada,FYI
They are working on restoring them
Equipment failure
Channels restored
CLOSED
Sicamous
2017/09/20
10:02
2017/09/20
12:00
Television
Shaw is having issues with channels Dejaview,BBC Canada,FYI
They are working on restoring them
Equipment failure
Pending
CLOSED
Pritchard
2017/09/20
10:01
2017/09/20
12:00
Television
Shaw is having issues with channels Dejaview,BBC Canada,FYI
They are working on restoring them
Equipment failure
Channels restored
CLOSED
North Shuswap
2017/09/20
09:59
2017/09/20
12:00
Television
Shaw is having issues with channels Dejaview,BBC Canada,FYI
They are working on restoring them
Equipment failure
Channels restored
CLOSED
Little Shuswap
2017/09/20
09:58
2017/09/20
12:00
Television
Shaw is having issues with channels Dejaview,BBC Canada,FYI
They are working on restoring them
Equipment failure
Channels restored
CLOSED
Chase
2017/09/20
09:54
2017/09/20
12:00
Television
Shaw is having issues with channels Dejaview,BBC Canada,FYI
They are working on restoring them
Equipment failure
Channels restored
CLOSED
Barriere
2017/09/19
17:30
2017/09/19
18:00
Internet
Television
Phone
DJ Trailer Court and River Land Trailer Court.
Equipment maintenance
Split in cable. Replacing it.
CLOSED
AirSpeed Wireless
2017/09/19
12:30
2017/09/19
16:00
Internet
Phone
Airspeed customers fed from Matteys Tower and Adams lake towers, there will be an outage while we perform maintenance on the feed to those towers.
Equipment maintenance
Maintenance has been completed.
CLOSED
Barriere
2017/09/15
09:51
2017/09/15
10:21
Internet
Email
Television
A short outage while technicians replace a power supply.
This will affect Barriere Town Road, Yellow Head Highway and other streets south of the headend
Equipment maintenance
Power Supply Replaced and service restored.
CLOSED
Sicamous
2017/09/14
15:15
2017/09/14
16:20
Internet
Email
Phone
Mara West Rd, Coach, Fluery, Young St, Old Spall Rd. Intermittent service while technician looks for noise.
Equipment maintenance
Noise issue found and resolved.
CLOSED
Pritchard
2017/09/14
13:10
2017/09/14
13:53
Internet
Email
Phone
All of Pritchard, Power restored, link feeding head end still offline. Technician has been dispatched.
Equipment failure
Issue resolved itself.
CLOSED
Pritchard
2017/09/14
12:40
2017/09/14
13:10
Internet
Television
Phone
All of Pritchard, under investigation.
Power outage in area
Power restored
CLOSED
Sicamous
2017/09/14
09:30
2017/09/14
14:30
Internet
Email
Television
Phone
Parksville, Larch, Ridgeview TP, Intermittent services while looking for noise on line.
Equipment maintenance
Noise disappeared.
CLOSED
Sun Peaks
2017/09/14
08:00
2017/09/14
16:00
Phone
Conducting upgrades on phone system during the day. Do not expect much (if any) downtime.
Equipment maintenance
Completed.
CLOSED
AirSpeed Wireless
2017/09/14
06:51
2017/09/14
12:30
Internet
Phone
Customers fed from the Neskonlith tower.
A motor vehicle accident has caused a hydro outage.
Hydro is estimating 11:30 for restoration
Power outage in area
Power restored
CLOSED
Chase
2017/09/14
06:48
2017/09/14
12:30
Internet
Television
Phone
A motor Vehicle accidentis causing a hydro outage affecting some customers in Chase. BC Hydro is estimating 11:30AM for restoration
Power outage in area
Power Restored
CLOSED
Sunnybrae
2017/09/14
06:00
2017/09/14
07:00
Internet
Television
Pushing a firmware upgrade to all on premise customer gigacenters. service will go down briefly while the gigacenter reboots. should be less than 10 minutes.
Equipment upgrade
Completed.
CLOSED
Sunnybrae
2017/09/13
06:00
2017/09/13
07:00
Internet
Email
Television
Conducting Software upgrade in head-end. Expect two brief disruptions in internet/tv service.
Equipment upgrade
COMPLETED
CLOSED
Sun Peaks
2017/09/12
11:00
2017/09/12
14:00
Internet
Television
Phone
Sunburst Drive, & Sunburst Place.
Intermittent outages while looking for suspect equipment
Equipment maintenance
Replaced LE on mainline
CLOSED
White Lake
2017/09/12
08:00
2017/09/12
12:30
Phone
Conducting upgrades on phone system during the day. Do not expect much (if any) downtime.
Equipment maintenance
Completed.
CLOSED
AirSpeed Wireless
2017/09/12
08:00
2017/09/12
12:30
Phone
Conducting upgrades on phone system during the day. Do not expect much (if any) downtime.
Equipment maintenance
COMPLETED
CLOSED
AirSpeed Wireless
2017/09/10
09:00
2017/09/11
10:00
Internet
Customers off Celista 900
Equipment failure
Changed out power supply
CLOSED
Sicamous
2017/09/09
11:00
2017/09/09
13:00
Internet
Television
Samuelson Road. Solsqua. Hallfish. Hillier Rd E.
Power outage in area
Power Restored to area
CLOSED
Barriere
2017/09/08
14:15
2017/09/08
14:40
Internet
Television
North End of Barriere will be off while technician changes out equipment on line. Barriere Town Rd, Airfield Rd, Robin Dr, Leonie Crk Rd, Birch Lane,Bradford Rd,
Equipment maintenance
Equipment Replaced
CLOSED
Sicamous
2017/09/08
14:00
2017/09/08
14:55
Internet
Television
Phone
Swan Sea Point, Worden tech is replacing cracked cable
Equipment maintenance
Repaired cracked cable
CLOSED
Sun Peaks
2017/09/06
12:09
2017/09/06
18:00
Internet
Television
Phone
3320 Village Place
Broken Fiber
Technician on site
Equipment failure
Repaired broken fiber.
CLOSED - SCHEDULED
AirSpeed Wireless
2017/09/06
07:15
2017/09/06
07:30
Internet
A brief 15 min interruption to internet service for customers on Bothes, Kennedy, Enderby, H2 and Bastion towers
Equipment maintenance
Switch rebooted
CLOSED
Clearwater
2017/09/05
15:31
2017/09/05
16:30
Internet
Television
821 - 840 Old North Thompson Hwy.
Unknown, under investigation
Found cracks in cable.
CLOSED
Tofino
2017/09/05
13:27
2017/09/05
17:00
Internet
Television
Abraham, MacKenzie Beach
Equipment failure
Replaced mini bridger power supply
CLOSED
Tofino
2017/09/05
12:38
2017/09/05
13:26
Internet
Television
There is an issue affecting the following streets.
Abraham Drive,Pacific Rim Hwy 1156 through 1190,Ocean Park Drive,Moonsnail Place, Fellowship,Hellesen Drive, Mackenzie Beach,Shore Pine Cr,
Technician is working on resolving the issue
Unknown, under investigation
Voltage issue resolved.
CLOSED
AirSpeed Wireless
2017/09/04
10:34
2017/09/04
14:00
Internet
Adams Lake AP, Matteys
Unknown, under investigation
Issue resolved itself.
CLOSED
Clearwater
2017/09/01
11:05
2017/09/01
12:17
Internet
Television
850-935 Old N Thompson HWY
Tech is replacing a split in the line.
Equipment maintenance
Crack in the line.
CLOSED
AirSpeed Wireless
2017/09/01
08:56
2017/09/01
15:00
Internet
Phone
Customers off the Enderby 002 tower will have Intermittent outages while we perform maintenance
Equipment maintenance
maintenance complete
CLOSED
AirSpeed Wireless
2017/09/01
08:35
2017/09/01
9:10
Internet
Phone
Everything feeding off the Enderby tower is down. Technician is on site investigating.
Unknown, under investigation
Rebooted the link at Bastion and everything came back up
CLOSED
Clearwater
2017/08/31
17:22
2017/08/31
17:28
Television
Channel 400, 401,336 and 347 are currently unavailable.
Unknown, under investigation
Power supply failed in head end, replaced and channel back working
CLOSED
Clearwater
2017/08/31
15:30
2017/08/31
16:30
Internet
Television
Phone
850-935 Old N Thompson HWY
Tech is replacing a split in the line.
Equipment maintenance
Maintenance complete.
CLOSED
Sicamous
2017/08/31
13:00
2017/08/31
3:30
Internet
Television
Phone
222 Martin Street currently experiencing signal issue causing pixalization and intermittent internet, Tech is investigating. 1714 Riverside and all of Martin Street.
Unknown, under investigation
Found Crack in cable.
CLOSED
Chase
2017/08/31
11:44
2017/08/31
14:00
Television
There are some missing channels in Chase.
ABC Seattle,CBS Seattle,NBC Seattle,FOX seattle,PBS Seattle,CBC Kamloops,CBC West,CBC Newsworld, Vision,Outdoor Life,Treehouse,CPAC,The Shopping Channel,CNN,Peachtree,Spike,Fox Sports,CNBC,Knowledge,CHEK,City TV Vancouver,Miracle Network,BC Legislature are currently out. A technician is looking into the issue
Unknown, under investigation
Blown fuse in transmod, replaced and channels are back on.
CLOSED
Sunnybrae
2017/08/30
15:00
2017/08/31
09:00
Internet
Some customers may experience slow download speeds.
Unknown, under investigation
Suspected interference, changed frequency of tower signal
CLOSED
White Lake
2017/08/30
11:20
2017/08/30
14:15
Internet
Television
Phone
Lakeview Heights will experience intermittent outages while technician performs maintenance on mainline.
Equipment maintenance
Changed suspect equipment & adjusted levels on line.
CLOSED
Barriere
2017/08/29
10:00
2017/08/29
10:30
Internet
Television
Phone
Everything north of Barriere Town Road
Equipment maintenance
Cut out and replaced damaged section of cable.
CLOSED
AirSpeed Wireless
2017/08/28
09:30
2017/08/28
11:00
Internet
Phone
Customers off the Enderby tower, WiMax 002. Intermittent outages throughout the day, while technician performs maintenance.
Equipment maintenance
will have to reschedule .
CLOSED
Barriere
2017/08/28
08:30
2017/08/28
12:30
Internet
Wireless Internet off the Westsyde tower in down. Technician is on route to take a look.
Unknown, under investigation
Replaced faulty power cord.
CLOSED
Chase
2017/08/25
12:00
2017/08/25
16:30
Television
Community Channel on Ch 214 offline
Equipment failure
System rebooted
CLOSED
Tofino
2017/08/25
11:00
2017/08/25
11:00
Television
Resorts - a brief interruption to TV service while system restarts
Equipment maintenance
Changes made during other outage
CLOSED
Sun Peaks
2017/08/25
11:00
2017/08/25
11:00
Television
Resorts - a brief interruption to TV service while system restarts
Equipment maintenance
Changes made during other outage
CLOSED
Sun Peaks
2017/08/25
11:00
2017/08/25
17:00
Television
Fireside Lodge is experiencing pixelization on VCom and Digital receivers. Technician dispatched.
Unknown, under investigation
Replaced LE tv working off tap and LE
CLOSED
Sicamous
2017/08/25
09:00
2017/08/25
10:15
Internet
Television
Phone
Payne, Sundance, Solsqua
Unknown, under investigation
Replaced blown fuse in LE
CLOSED
Sicamous
2017/08/24
18:00
2017/08/25
9:30
Television
383 Bravo, 451 Much More, 455 E! are currently unavailable. Tech is investigating
Unknown, under investigation
Transmod rebooted, channels restored
CLOSED
Sicamous
2017/08/24
17:01
2017/08/25
9:00
Internet
Television
Phone
Bundus, Payne, Sundance, Hallfish, Solsqua, Cemetary, Samuelson, Triple R.
Power outage affecting area.
Power outage in area
Power restored
CLOSED
Sicamous
2017/08/24
17:00
2017/08/25
9:30
Television
Currently experiencing some issue with channels saying one moment please and guides not loading. investigating the cause
Unknown, under investigation
Replaced LNB @ Dish
CLOSED
Clearwater
2017/08/24
16:00
2017/08/24
16:45
Internet
Television
Phone
Dutch Lake to Wells Grey Inn
Equipment maintenance
Line has been repaired.
CLOSED
Pritchard
2017/08/24
15:53
2017/08/24
20:00
Internet
Television
Phone
Power Outage affecting area due to storm.
Power outage in area
Power restored
CLOSED
AirSpeed Wireless
2017/08/24
15:53
2017/08/24
20:00
Internet
P2, NIB
Power outage affecting area due to storm.
Power outage in area
Power restored
CLOSED
Sun Peaks
2017/08/24
15:30
2017/08/24
19:30
Internet
Television
Phone
Lake Bay Rd Heffley Creek power outage all services are down.
Power outage in area
Power Restored
CLOSED
White Lake
2017/08/24
14:40
2017/08/24
16:00
Television
All TV subscribers in White Lake
Equipment maintenance
Replaced faulty transmod
CLOSED - SCHEDULED
Tofino
2017/08/24
11:00
2017/08/24
11:20
Television
Resorts - a brief interruption to TV service while system restarts to fix missing Sportsnet channel 31
Equipment maintenance
map changes complete
CLOSED - SCHEDULED
Sun Peaks
2017/08/24
11:00
2017/08/24
11:20
Television
Resorts - a brief interruption to TV service while system restarts to fix missing Sportsnet channel 31
Equipment maintenance
map changes complete
CLOSED
Clearwater
2017/08/24
10:32
2017/08/25
10:00
Internet
Vavenby Tower. BC Hydro power outage affecting the tower. Radio on tower was damaged during power outage. Equipment being replaced. Rebooted back haul and radio came back up tower is not back online.
Unknown, under investigation
Rebooted back haul and tower came back online.
CLOSED
Clearwater
2017/08/24
10:00
2017/08/24
10:30
Internet
Power outage affecting the Vavenby wireless site. No ETA from hydro at this time.
Power outage in area
Power restored
CLOSED
Clearwater
2017/08/24
08:00
2017/08/28
13:00
Television
Channels 279 Discovery Velocity HD 280, 269,429,430,431 TSN 1-5 in the Dutch lake area are currently pixalizing. Tech is investigating
Unknown, under investigation
Found split in cable line and repaired
CLOSED
Sun Peaks
2017/08/23
15:54
2017/08/23
16:15
Television
Resorts - a brief interruption to TV service while system restarts to fix missing Sportsnet channel 31
Equipment maintenance
System changes completed
CLOSED
Tofino
2017/08/23
15:49
2017/08/23
16:15
Television
Resorts - a brief interruption to TV service while system restarts to fix missing Sportsnet channel 31
Equipment maintenance
System changes completed
CLOSED
Sun Peaks
2017/08/23
15:10
2017/08/23
15:30
Television
Sun Peaks resorts VComm system. System map changes to fix pixelization and missing channels 26, 46, 49, 43, 31 will require short 15 minute interruption in service
Equipment maintenance
Pending
CLOSED
Sun Peaks
2017/08/23
13:50
2017/08/23
14:10
Television
Sun Peaks resorts VComm system. System reboot to fix pixelization and missing channels 26, 46, 49, 43, 31
Equipment maintenance
Reboot Completed
CLOSED
Chase
2017/08/23
10:48
2017/08/23
13:00
Internet
Television
Phone
161 Shuswap Avenue, Units 11 and up are experiencing an outage.
Unknown, under investigation
Power was out to the electrical box feeding that area. Temporary fix until Hydro restores power to The cabinet.
CLOSED
Barriere
2017/08/23
10:30
2017/08/23
11:30
Internet
We are conducting upgrades to the Internet systems. We do not expect downtime, but it's possible internet services may be disrupted briefly.
Equipment upgrade
Completed.
CLOSED
Sicamous
2017/08/22
13:23
2017/08/22
17:00
Internet
Television
Phone
2 Mile - 10 Mile, Club Mara, Hurricane Bay.
Motor Vehicle Accident.
Power outage in area
Power restored
CLOSED
Chase
2017/08/22
07:45
2017/08/24
05:00
Television
History Channel on 392 showing Not Authorized
Unknown, under investigation
History channel restored
CLOSED
Little Shuswap
2017/08/22
07:45
2017/08/24
05:00
Television
History Channel on 392 showing Not Authorized
Unknown, under investigation
History channel restored
CLOSED
North Shuswap
2017/08/22
07:45
2017/08/24
05:00
Television
History Channel on 392 showing Not Authorized
Unknown, under investigation
History channel restored
CLOSED
Pritchard
2017/08/22
07:45
2017/08/24
05:00
Television
History Channel on 392 showing Not Authorized
Unknown, under investigation
History channel restored
CLOSED
Sicamous
2017/08/22
07:45
2017/08/24
05:00
Television
History Channel on 392 showing Not Authorized
Unknown, under investigation
History channel restored
CLOSED
Sun Peaks
2017/08/22
07:45
2017/08/24
05:00
Television
History Channel on 392 showing Not Authorized
Unknown, under investigation
History channel restored
CLOSED
Sunnybrae
2017/08/22
07:45
2017/08/24
05:00
Television
History Channel on 392 showing Not Authorized
Unknown, under investigation
History channel restored
CLOSED
Tobiano
2017/08/22
07:45
2017/08/24
05:00
Television
History Channel on 392 showing Not Authorized
Unknown, under investigation
History channel restored
CLOSED
Tofino
2017/08/22
07:45
2017/08/24
05:00
Television
History Channel on 392 showing Not Authorized
Unknown, under investigation
History channel restored
CLOSED
White Lake
2017/08/22
07:45
2017/08/24
05:00
Television
History Channel on 392 showing Not Authorized
Unknown, under investigation
History channel restored
CLOSED
Sun Peaks
2017/08/21
15:55
2017/08/22
17:00
Internet
Television
Phone
Snow Creek Village (3320 Village Place)
Unknown, under investigation
Broken fiber underground. has been repaired
CLOSED
Chase
2017/08/20
04:25
2017/08/20
10:16
Internet
Television
Phone
2nd Ave, Birch, Arbutus, Lakeshore, Beach, Aspen, Willow, 3rd Ave, 4th Ave, Blue Spruce, Currie, Hillside, Thompson, Okanagan, Bay, Coburn, Sicamous, Montgomery, Cedar, Paquette, First Ave, Shuswap
Unknown, under investigation
Reseated cable card feeding Node 3 and Node 5.
CLOSED
Tofino
2017/08/18
17:00
2017/08/18
20:00
Internet
Television
Lynn Rd, Pac Rim Hwy, Howard Drive, Ocean Park Drive,
Power outage in area
Power restored
CLOSED
Clearwater
2017/08/16
15:15
2017/08/16
16:00
Internet
Television
Dutch Lake Area
Equipment maintenance
Maintenance complete
CLOSED
Sun Peaks
2017/08/16
11:59
2017/08/16
13:20
Internet
Television
Phone
Sundance and Douglass court
Equipment failure
Replaced corroded LE and splitter.
CLOSED
White Lake
2017/08/15
10:45
2017/08/15
1:25PM
Internet
Television
Phone
White Lake Rd, Lakeview Heights, Hautala, Heron, Schmid Rd, Intermittent services while doing maintenance on main line.
Equipment maintenance
Adjusted levels and tightened module screws
CLOSED
North Shuswap
2017/08/13
01:00
2017/08/14
12:00
Internet
Some modems not connecting since weekend power outage
Unknown, under investigation
Forced reboot of modems in rejection state, services restored
CLOSED
North Shuswap
2017/08/12
22:08
2017/08/13
10:45
Internet
Television
Phone
Celista, Anglemont, Magna Bay
Equipment failure
Rebooted CMTS in Headend.
CLOSED
North Shuswap
2017/08/12
18:42
2017/08/12
22:07
Internet
Television
Phone
St.Ives, Celista, Anglemont, Lee Creek
Power outage in area
Power has been restored.
CLOSED
Little Shuswap
2017/08/12
18:42
2017/08/12
22:07
Internet
Television
Phone
Little Shuswap
Power outage in area
Power has been restored.
CLOSED
AirSpeed Wireless
2017/08/12
18:42
2017/08/12
22:07
Internet
Scotch Creek, Eagle Bay, Balmoral, Notch Hill, Adams Hill
Power outage in area
Power has been restored.
CLOSED
North Shuswap
2017/08/12
15:00
2017/08/15
09:00
Television
H2 HD, Slice HD, Lifetime HD & Comedy HD display One Moment Please.
Equipment failure
Transmod rebooted, channels restored
CLOSED
Sicamous
2017/08/11
17:15
2017/08/13
14:00
Internet
Television
Phone
Mara West, Folland st, Fluery st, Gordon Mackie Lane,
2 spans are down. ETA possible Saturday or Sunday
Line repairs compete
CLOSED
Sicamous
2017/08/09
14:00
2017/08/09
17:00
Internet
Television
Phone
Bundus, Payne, Sundance, Hallfish, Solsqua, Cemetary, Samuelson, Triple R
Equipment maintenance
Maintenance Complete
CLOSED - SCHEDULED
AirSpeed Wireless
2017/08/09
10:25
2017/08/09
11:00
Internet
Adams Hill tower 003
Equipment maintenance
Maintenance complete
CLOSED
Chase
2017/08/04
14:30
2017/08/05
14:35
Television
Several channels are out in all systems; Golf HD, Fox Seattle, CBS Seattle, NBC Seattle, and ABC Seattle.
Unknown, under investigation
Channels are back on.
CLOSED
Little Shuswap
2017/08/04
14:30
2017/08/05
14:35
Television
Several channels are out in all systems; Golf HD, Fox Seattle, CBS Seattle, NBC Seattle, and ABC Seattle.
Unknown, under investigation
Channels are back on.
CLOSED
North Shuswap
2017/08/04
14:30
2017/08/05
14:35
Television
Several channels are out in all systems; Golf HD, Fox Seattle, CBS Seattle, NBC Seattle, and ABC Seattle.
Unknown, under investigation
Channels are back on.
CLOSED
Pritchard
2017/08/04
14:30
2017/08/05
14:35
Television
Several channels are out in all systems; Golf HD, Fox Seattle, CBS Seattle, NBC Seattle, and ABC Seattle.
Unknown, under investigation
Channels are back on.
CLOSED
Sicamous
2017/08/04
14:30
2017/08/05
14:35
Television
Several channels are out in all systems; Golf HD, Fox Seattle, CBS Seattle, NBC Seattle, and ABC Seattle.
Unknown, under investigation
Channels are back on.
CLOSED
Sun Peaks
2017/08/04
14:30
2017/08/05
14:35
Television
Several channels are out in all systems; Golf HD, Fox Seattle, CBS Seattle, NBC Seattle, and ABC Seattle.
Unknown, under investigation
Channels are back on.
CLOSED
Sunnybrae
2017/08/04
14:30
2017/08/05
14:35
Television
Several channels are out in all systems; Golf HD, Fox Seattle, CBS Seattle, NBC Seattle, and ABC Seattle.
Unknown, under investigation
Channels are back on.
CLOSED
Tobiano
2017/08/04
14:30
2017/08/05
14:35
Television
Several channels are out in all systems; Golf HD, Fox Seattle, CBS Seattle, NBC Seattle, and ABC Seattle.
Unknown, under investigation
Channels are back on.
CLOSED
Tofino
2017/08/04
14:30
2017/08/05
14:35
Television
Several channels are out in all systems; Golf HD, Fox Seattle, CBS Seattle, NBC Seattle, and ABC Seattle.
Unknown, under investigation
Channels are back on.
CLOSED
White Lake
2017/08/04
14:30
2017/08/05
14:35
Television
Several channels are out in all systems; Golf HD, Fox Seattle, CBS Seattle, NBC Seattle, and ABC Seattle.
Unknown, under investigation
Channels are back on.
CLOSED
Little Shuswap
2017/08/03
13:00
2017/08/03
18:00
Internet
Television
Phone
1515 Little Shuswap lake Rd complex currently with out service
Unknown, under investigation
Blown power supply on amp
CLOSED
Sun Peaks
2017/08/03
10:00
2017/08/03
13:15
Internet
Television
Phone
2120(Sun Mountain Villas), 2140(Alpine Greens) and 2160(The Peaks) Sun Peaks Road
Equipment maintenance
Replaced apartment amp in electrical room.
CLOSED
Tofino
2017/08/02
10:30
2017/08/02
13:00
Internet
Television
Parts of Pacific Rim hwy, Abraham Drive, Ocean Park Drive.
Unknown, under investigation
Pending
CLOSED
Tofino
2017/08/02
10:15
2017/08/04
9:30
Internet
Television
Freq 21.69, 25.29, 31.44, 34.72. affecting areas of Ocean Park Dr, Fellowship Dr, Pac Rim Hwy, Shore Pine Cr,
Heat related level issue at Truck
Adjusted Levels at trunk
CLOSED
Sicamous
2017/08/02
04:36
2017/08/02
16:00
Internet
Television
Phone
Bundus, Payne, Sundance, Hallfish, Solsqua, Cemetary, Samuelson, Triple R
Unknown, under investigation
Flipped breaker.
CLOSED - SCHEDULED
Chase
2017/08/01
08:00
2017/08/02
12:00
Television
Channels 421 FX Canada HD and 413 Movie Time HD will be down during maintenance period
Equipment maintenance
Maintenance has been completed.
CLOSED - SCHEDULED
Tobiano
2017/08/01
08:00
2017/08/02
12:00
Television
Channels 421 FX Canada HD and 413 Movie Time HD will be down during maintenance period
Equipment maintenance
Maintenance has been completed.
CLOSED - SCHEDULED
Little Shuswap
2017/08/01
08:00
2017/08/02
12:00
Television
Channels 421 FX Canada HD and 413 Movie Time HD will be down during maintenance period
Equipment maintenance
Maintenance has been completed.
CLOSED - SCHEDULED
North Shuswap
2017/08/01
08:00
2017/08/02
12:00
Television
Channels 421 FX Canada HD and 413 Movie Time HD will be down during maintenance period
Equipment maintenance
Maintenance has been completed.
CLOSED - SCHEDULED
Pritchard
2017/08/01
08:00
2017/08/02
12:00
Television
Channels 421 FX Canada HD and 413 Movie Time HD will be down during maintenance period
Equipment maintenance
Maintenance has been completed.
CLOSED - SCHEDULED
Sicamous
2017/08/01
08:00
2017/08/02
12:00
Television
Channels 421 FX Canada HD and 413 Movie Time HD will be down during maintenance period
Equipment maintenance
Maintenance has been completed.
CLOSED - SCHEDULED
Sun Peaks
2017/08/01
08:00
2017/08/02
12:00
Television
Channels 421 FX Canada HD and 413 Movie Time HD will be down during maintenance period
Equipment maintenance
Channels 421 FX Canada HD and 413 Movie Time HD will be down during maintenance period
CLOSED - SCHEDULED
Sunnybrae
2017/08/01
08:00
2017/08/02
12:00
Television
Channels 421 FX Canada HD and 413 Movie Time HD will be down during maintenance period
Equipment maintenance
Maintenance has been completed.
CLOSED - SCHEDULED
Tofino
2017/08/01
08:00
2017/08/02
12:00
Television
Channels 421 FX Canada HD and 413 Movie Time HD will be down during maintenance period
Equipment maintenance
Maintenance has been completed.
CLOSED - SCHEDULED
White Lake
2017/08/01
08:00
2017/08/02
12:00
Television
Channels 421 FX Canada HD and 413 Movie Time HD will be down during maintenance period
Equipment maintenance
Maintenance has been completed.
CLOSED
Sicamous
2017/07/31
08:05
2017/07/31
13:11
Internet
Television
Phone
Bundus, Payne, Sundance, Hallfish, Solsqua, Cemetary, Samuelson, Triple R
Unknown, under investigation
Replaced main power supply
CLOSED
AirSpeed Wireless
2017/07/29
13:30
2017/07/29
17:00
Internet
Customers off Eagle bay Air speed are currently down due to a power outage in the area.
Power outage in area
Power Restored
CLOSED
North Shuswap
2017/07/29
13:30
2017/07/29
14:45
Internet
Television
Phone
Following street in the north Shu are with out power and have no service at this time.
Squilax Anglemont road, estate Dr, Fortune Rd, Fraser Rd, Anglemont Way, Fairview Rd, Aspen Rd, Estate Pl, Estate Close, Kendean Road, Birch Close, Columbia drive, Golf Course Rd, Marina Rd, Airstrip Rd, Pine Ave, Gardiner Rd, bently Rd, McClaskey Rd, Old Crowfoot Rd, Easy Street, Ross Rd, Casabello Dr, Welch Rd, Hillen Cr, Fransen Rd, Lucerne beach William Brown Rd, Vickers Trial, Stampede Trail, Castle Hts, Hudson, Copper ISland Dr, Granite Pl, Queest Rd, Lichen RD, Klondike Trail,
Power outage in area
Power Restored
CLOSED
Little Shuswap
2017/07/29
13:29
2017/07/29
14:55
Internet
Television
Phone
All of North shu and little Shu, Airspeed wireless towers Balmoral, Notch Hill, Scotch Creek, Celista, Eagle Bay, R3, Adams Hill
Power outage in area
Power Restored
CLOSED
Chase
2017/07/27
16:00
2017/07/28
08:00
Television
One Moment Please showing on FX and MovieTime
Unknown, under investigation
Working, suspected upstream provider changes made
CLOSED
Little Shuswap
2017/07/27
16:00
2017/07/28
13:25
Television
One Moment Please showing on FX and MovieTime
Unknown, under investigation
Rebooted transmod
CLOSED
North Shuswap
2017/07/27
16:00
2017/07/28
13:25
Television
One Moment Please showing on FX and MovieTime
Unknown, under investigation
Rebooted transmod
CLOSED
Pritchard
2017/07/27
16:00
2017/07/28
2:35
Television
One Moment Please showing on FX and MovieTime
Unknown, under investigation
Rebooted transmod
CLOSED
Sicamous
2017/07/27
16:00
2017/07/28
08:00
Television
One Moment Please showing on FX and MovieTime
Unknown, under investigation
Working, suspected upstream provider changes made
CLOSED
Sun Peaks
2017/07/27
16:00
2017/07/28
08:00
Television
One Moment Please showing on FX and MovieTime
Unknown, under investigation
Working, suspected upstream provider changes made
CLOSED
Sunnybrae
2017/07/27
16:00
2017/07/28
08:00
Television
One Moment Please showing on FX and MovieTime
Unknown, under investigation
Working, suspected upstream provider changes made
CLOSED
Tobiano
2017/07/27
16:00
2017/07/28
08:00
Television
One Moment Please showing on FX and MovieTime
Unknown, under investigation
Working, suspected upstream provider changes made
CLOSED
Tofino
2017/07/27
16:00
2017/07/28
08:00
Television
One Moment Please showing on FX and MovieTime
Unknown, under investigation
Working, suspected upstream provider changes made
CLOSED
White Lake
2017/07/27
16:00
2017/07/28
08:00
Television
One Moment Please showing on FX and MovieTime
Unknown, under investigation
Working, suspected upstream provider changes made
CLOSED
Sunnybrae
2017/07/27
07:00
2017/07/27
07:30
Internet
Moving Router over to UPS, will be a short outage while this takes place.
Equipment maintenance
Router moved to UPS
CLOSED - SCHEDULED
Sun Peaks
2017/07/27
06:00
2017/07/27
06:50
Phone
Sunpeaks, Whitecroft, Heffley Creek.
Equipment upgrade
Upgrade complete
CLOSED
North Shuswap
2017/07/27
02:15
2017/07/27
10:00
Internet
North Shuswap
Unknown, under investigation
CMTS offline after power bump, rebooted and service restored
CLOSED
AirSpeed Wireless
2017/07/26
14:30
2017/07/26
18:00
Internet
Notch Hill tower is down. under investigation
Unknown, under investigation
Rebooted equipment and everything is working again.
CLOSED
Sicamous
2017/07/26
11:00
2017/07/26
11:30
Internet
Television
Phone
Elliott, Oak. Replacing fluctuating amplifier.
Equipment maintenance
Equipment Replaced
CLOSED
Little Shuswap
2017/07/24
18:00
2017/07/25
16:00
Internet
Television
Phone
North Shu, Little Shu, Notch Hill, Balmoral, Scotch Creek, Adams Hill,
Power outage in area
Power restored
CLOSED
North Shuswap
2017/07/24
18:00
2017/07/25
16:00
Internet
Television
Phone
North Shuswap
Power outage in area
Power restored
CLOSED
AirSpeed Wireless
2017/07/24
18:00
2017/07/25
2017/07/25
Internet
Notch Hill, Balmoral, Scotch Creek, Adams Hill
Power outage in area
Power restored
CLOSED
Little Shuswap
2017/07/24
07:45
2017/07/24
13:00
Internet
Television
Phone
Little Shuswap
Power outage in area
Power has been restored.
CLOSED
AirSpeed Wireless
2017/07/24
06:00
2017/07/25
12:00
Internet
Phone
Power failure appears to have killed some equipment for Enderby 900 AP. Additionally Enderby 5.8/Grindrod 1010 is down. Currently investigating.
Equipment failure
Replaced failed hardware.
CLOSED
White Lake
2017/07/24
03:36
2017/07/24
08:30
Internet
Television
Phone
White Lake
Power outage in area
Power has been restored.
CLOSED
AirSpeed Wireless
2017/07/24
03:35
2017/07/24
08:30
Internet
Mount Tappen
Power outage in area
Power has been restored.
CLOSED
Sicamous
2017/07/23
18:30
2017/07/24
11:00
Internet
Television
Phone
Bundus, Payne, Sundance, Hallfish, Solsqua, Cemetary, Samuelson, Triple R
Power outage in area
Turned on tripped breaker.
CLOSED
AirSpeed Wireless
2017/07/23
17:46
2017/07/24
13:00
Internet
Eagle Bay, Notch Hill, Balmoral, Adams Hill, Scotch Creek
Power outage in area
Power has been restored.
CLOSED
North Shuswap
2017/07/23
17:46
2017/07/24
13:00
Internet
Television
Phone
Anglemont, Magna Bay
Power outage in area
Power has been restored.
CLOSED
Sicamous
2017/07/23
00:00
2017/07/23
11:00
Internet
Television
Phone
Bundus, Payne, Sundance, Hallfish, Solsqua, Cemetary, Samuelson, Triple R
Unknown, under investigation
Replaced blown breaker in amp.
CLOSED
Sicamous
2017/07/21
15:30
2017/07/21
18:30
Television
Channel 271: CTV Calgary. 273: Global Calgary. 266 :CBC Calgary. 803: FM Radio edmonton are currently off in sicamous.
Equipment maintenance
Main Power unit for Transmod failed. replaced and working
CLOSED
North Shuswap
2017/07/06
17:30
2017/07/06
18"20
Internet
Television
Phone
4800-5500 Squilax Anglemont
Unknown, under investigation
Modems all came back online.
CLOSED
Web Hosting
2017/07/06
15:00
2017/07/06
15:30
Websites
Email
Linux hosting server running slow
Unknown, under investigation
db_govenor service restarted - services restored
CLOSED
Sicamous
2017/07/04
16:00
2017/05/17
16:00
Internet
Television
Phone
Spruce Street and Pine Street are having issues with both internet and TV.
Unknown, under investigation
Re-configured powering to be fed from proper power supply
CLOSED
AirSpeed Wireless
2017/07/03
17:43
2017/07/04
11:00
Internet
Notch Hill
Unknown, under investigation
Rebooted power for tower.
CLOSED
North Shuswap
2017/06/30
12:30
2017/06/30
16:00
Internet
Phone
Tallington Dr, Meadow Creek, Celista Place, Hlina Rd. Intermittent Inet while tech is adjusting levels.
Equipment maintenance
Completed
CLOSED
Sicamous
2017/06/30
12:17
2017/06/30
19:00
Internet
Television
Phone
Pine Street in Sicamous customers are experiencing issues with Internet phone and TV. Technician has been dispatched
Equipment maintenance
Maintenance complete
CLOSED
Sicamous
2017/06/28
10:23
2017/06/28
14:00
Television
There appears to be an issue with pixilization affecting some customers on Pine street
Equipment maintenance
Adjusted Line extender and service restored.
CLOSED - SCHEDULED
Tofino
2017/06/27
11:00
2017/06/27
14:00
Television
Resort/Hospitality VComm system - TV service interruption to replace faulty equipment
Equipment maintenance
card replaced, all channels working without pixelating
CLOSED - SCHEDULED
Sicamous
2017/06/27
05:00
2017/06/27
07:00
Internet
Television
Phone
There will be a scheduled shut down of all services in Sicamous while we replace a UPS.
Equipment maintenance
UPS replaced and services restored
CLOSED
AirSpeed Wireless
2017/06/26
13:30
2017/06/26
17:00
Internet
P2
Equipment upgrade
Equipment upgraded
CLOSED
AirSpeed Wireless
2017/06/23
19:00
2017/06/24
9:42
Internet
Customers off of Tower R3 are with out internet, cause is still unknown.
Unknown, under investigation
Failed UPS bypassed and service resumed
CLOSED
Sicamous
2017/06/22
15:00
2017/06/22
17:00
Television
Channels TSN3, TSN4, FX, Movie time and Deutsche Welle are currently off tech is investigating
Unknown, under investigation
Had to manually reboot equipment
CLOSED
Chase
2017/06/22
10:58
2017/07/14
16:00
Television
All systems are experiencing a feed issue for the following channels:

Disney Channel West SD, NBA/Raptors, America Heroes, Fox News, Bloomberg, The Fight Network, MSNBC.
Upstream provider is experiencing issues with this feed.
Shaw replaced a faulty Up Converer
CLOSED
Little Shuswap
2017/06/22
10:58
2017/07/14
16:00
Television
System is experiencing a feed issue for the following channels:

Disney Channel West SD, NBA/Raptors, America Heroes, Fox News, Bloomberg, The Fight Network, MSNBC.
Upstream provider is experiencing issues with this feed.
Shaw replaced a faulty Up Converer
CLOSED
North Shuswap
2017/06/22
10:58
2017/07/14
16:00
Television
System is experiencing a feed issue for the following channels:

Disney Channel West SD, NBA/Raptors, America Heroes, Fox News, Bloomberg, The Fight Network, MSNBC.
Upstream provider is experiencing issues with this feed.
Shaw replaced a faulty Up Converer
CLOSED
Pritchard
2017/06/22
10:58
2017/07/14
16:00
Television
System is experiencing a feed issue for the following channels:

Disney Channel West SD, NBA/Raptors, America Heroes, Fox News, Bloomberg, The Fight Network, MSNBC.
Upstream provider is experiencing issues with this feed.
Shaw replaced a faulty Up Converer
CLOSED
Sicamous
2017/06/22
10:58
2017/07/14
16:00
Television
System is experiencing a feed issue for the following channels:

Disney Channel West SD, NBA/Raptors, America Heroes, Fox News, Bloomberg, The Fight Network, MSNBC.
Upstream provider is experiencing issues with this feed.
Shaw replaced a faulty Up Converer
CLOSED
Sun Peaks
2017/06/22
10:58
2017/07/14
16:00
Television
System is experiencing a feed issue for the following channels:

Disney Channel West SD, NBA/Raptors, America Heroes, Fox News, Bloomberg, The Fight Network, MSNBC.
Upstream provider is experiencing issues with this feed.
Shaw replaced a faulty Up Converer
CLOSED
Sunnybrae
2017/06/22
10:58
2017/07/14
16:00
Television
System is experiencing a feed issue for the following channels:

Disney Channel West SD, NBA/Raptors, America Heroes, Fox News, Bloomberg, The Fight Network, MSNBC.
Upstream provider is experiencing issues with this feed.
Shaw replaced a faulty Up Converer
CLOSED
Tobiano
2017/06/22
10:58
2017/07/14
16:00
Television
System is experiencing a feed issue for the following channels:

Disney Channel West SD, NBA/Raptors, America Heroes, Fox News, Bloomberg, The Fight Network, MSNBC.
Upstream provider is experiencing issues with this feed.
Shaw replaced a faulty Up Converer
CLOSED
White Lake
2017/06/22
10:58
2017/07/14
16:00
Television
System is experiencing a feed issue for the following channels:

Disney Channel West SD, NBA/Raptors, America Heroes, Fox News, Bloomberg, The Fight Network, MSNBC.
Upstream provider is experiencing issues with this feed.
Shaw replaced a faulty Up Converer
CLOSED
Tofino
2017/06/22
10:58
2017/07/14
16:00
Television
System is experiencing a feed issue for the following channels:

Disney Channel West SD, NBA/Raptors, America Heroes, Fox News, Bloomberg, The Fight Network, MSNBC.
Upstream provider is experiencing issues with this feed.
Shaw replaced a faulty Up Converer
CLOSED
Sicamous
2017/06/21
13:50
2017/06/21
14:50
Internet
Television
Phone
Buena Vista Resort, units 21 to 46
Equipment failure
Equipment Replaced
CLOSED
Tofino
2017/06/21
12:00
2017/06/21
16:30
Internet
Television
Phone
Arnet Rd, Tonquin Park Rd, Cedar, Peterson Dr. Neil, Campbell,main, 1st, West Planned power outage by BC hydro.
Power outage in area
Power Restored
CLOSED
Sun Peaks
2017/06/20
19:07
2017/06/20
22:00
Internet
Television
Phone
Heffley Lake RD has a power outage.
Power outage in area
Power restored
CLOSED - SCHEDULED
Tofino
2017/06/20
15:30
2017/06/20
15:40
Television
Resort/Hospitality VComm system - a short outage while system is rebooted to try and resolve HBO Canada picture issue
Equipment maintenance
System rebooted
CLOSED
Sicamous
2017/06/20
15:15
2017/06/20
15:45
Phone
Phone service offline after power outage - techs on route
Power outage in area
System tried booting to repair disk after power outage, config changed and system restarted - online now
CLOSED
Tofino
2017/06/19
16:00
2017/06/20
10:00
Television
Channel 18 HBO HD at Resorts on VComm system has sound but no picture
Unknown, under investigation
hardware failure - new card installed Tuesday June 27 11am
CLOSED - SCHEDULED
Sicamous
2017/06/19
10:30
2017/06/19
11:00
Internet
Television
Phone
Services to Cambie Solqua rd from 1622 up. Samuelson, Halfish, Cemetary, Bundis, Payne, RRR and Sundance Roads will be offline briefly to replace faulty hardware
Equipment maintenance
Fuse replaced
CLOSED
Sicamous
2017/06/18
04:07
2017/06/18
11:00
Internet
Television
Phone
Sicamous
Unknown, under investigation
Rebooted CMTS and Nomad.
CLOSED
Sun Peaks
2017/06/16
16:14
2017/06/17
14:00
Internet, Television and phone
Sun peaks, Heffley and whitecroft are currently with out internet.
Fiber line was torn down
Fiber spliced back together all services restored
CLOSED
Sicamous
2017/06/15
06:00
2017/06/15
10:00
Internet
Television
Phone
400 to 500 Block Poage Avenue
Power outage No estimate from Hydro on restoration Time
Power outage in area
Hydro has restored power and service has been restored
CLOSED
Sicamous
2017/06/15
05:34
2017/06/15
11:00
Internet
Television
Phone
There is an outage affecting Samuelson Rd, Solsqua, Hallfish,Triple R Rd, Payne,Cambis Solsqua, Bundas, Sundance,Cemetary,Raven.
Technician has been allocated
Unknown, under investigation
Blown Breaker Technician reset breaker and service restored.
CLOSED
Sicamous
2017/06/14
15:00
2017/06/14
18:00
Internet
Phone
There is a disruption of Internet/TV service on Whitehead and Conn at this time.
Unknown, under investigation
corroded connector replaced
Closed
Sun Peaks
2017/06/14
08:00
2017/06/26
16:00
Phone
Getting Circuits busy message when people from some outside areas are calling customers. Seems to be an issue with a Telephone exchange somewhere. Working with Upstream provider to locate failure.
Unknown, under investigation
Shaw says the issue is resolved
CLOSED
Chase
2017/06/13
19:00
2017/06/14
10:00
Television
The following channels are currently intermittent in Chase.
Fox News, Disney Channel West, NBA TV Canada, American Heros, Blomberg TV, Fight Network, MSNBC. tech is en route.
Equipment Failure.
Transmod problem, moved RF49. Issue resolved.
CLOSED
Sicamous
2017/06/12
15:31
2017/06/12
16:00
Internet
Television
Phone
8192 - 8291 Hwy 97A will have intermittent service while technician adjusts levels on the main line.
Equipment maintenance
Adjusted levels in Headend.
CLOSED - SCHEDULED
Sun Peaks
2017/06/09
13:30
2017/06/09
13:45
Television
Resort/Hospitality VComm system - a short outage while system is rebooted to try and restore missing picture on channels 14/15/18
Equipment maintenance
updated config to transcode for new MPEG 4
CLOSED - SCHEDULED
Tofino
2017/06/09
11:00
2017/06/09
11:20
Television
Resort/Hospitality VComm system - a short outage while system is rebooted to try and resolve pixelation issues
Equipment maintenance
reverted TLV file uploaded and system rebooted
CLOSED
North Shuswap
2017/06/09
10:30
2017/06/09
12:31
Internet
Television
Phone
7373 - 7421 Squilax Anglemont Rd. Outage while linemen changes out equipment
Equipment maintenance
Replaced faulty line extender.
CLOSED - SCHEDULED
Tofino
2017/06/08
14:30
2017/06/08
14:50
Television
Resort/Hospitality VComm system - a short outage while system is rebooted to try and resolve pixelation issues
Equipment upgrade
Updated TLV file, reboot complete, issue remains
CLOSED
Tofino
2017/06/07
16:13
2017/06/08
17:00
Television
Resort/Hospitality VComm system - channels 9, 10 & 11 pixelating
Unknown, under investigation
Vecima working with Shaw, pixelizing is very sporatic
CLOSED - SCHEDULED
Tofino
2017/06/07
11:00
2017/06/07
14:30
Television
Resort/Hospitality VComm system - upgrade equipment to support new MPEG 4 format
Equipment upgrade
Equipment upgraded
CLOSED
Chase
2017/06/07
10:30
2017/06/07
14:00
Internet
Email
DNS service may be intermittent as one of the dns servers is not functioning at this time.
Unknown, under investigation
prov1 server not functioning, rebooted and service restored
CLOSED
Little Shuswap
2017/06/07
10:30
2017/06/07
14:00
Internet
DNS service may be intermittent as one of the dns servers is not functioning at this time.
Unknown, under investigation
prov1 server not functioning, rebooted and service restored
CLOSED
North Shuswap
2017/06/07
10:30
2017/06/07
14:00
Internet
DNS service may be intermittent as one of the dns servers is not functioning at this time.
Unknown, under investigation
prov1 server not functioning, rebooted and service restored
CLOSED
Pritchard
2017/06/07
10:30
2017/06/07
14:00
Internet
DNS service may be intermittent as one of the dns servers is not functioning at this time.
Unknown, under investigation
prov1 server not functioning, rebooted and service restored
CLOSED
Sicamous
2017/06/07
10:30
2017/06/07
14:00
Internet
DNS service may be intermittent as one of the dns servers is not functioning at this time.
Unknown, under investigation
prov1 server not functioning, rebooted and service restored
CLOSED
Sun Peaks
2017/06/07
10:30
2017/06/07
14:00
Internet
DNS service may be intermittent as one of the dns servers is not functioning at this time.
Unknown, under investigation
prov1 server not functioning, rebooted and service restored
CLOSED
White Lake
2017/06/07
10:30
2017/06/07
14:00
Internet
DNS service may be intermittent as one of the dns servers is not functioning at this time.
Unknown, under investigation
prov1 server not functioning, rebooted and service restored
CLOSED
Sunnybrae
2017/06/07
09:00
2017/06/07
11:00
Television
All of Sunnybrae. Doing work on television systems in head end.
Equipment maintenance
UPS installed.
CLOSED
Tofino
2017/06/06
14:36
2017/06/07
14:30
Television
Channels 46 & 18 have audio but no picture in Resorts with VComm system on LG & Insignia TV's ...Samsung not affected.
Unknown, under investigation
Issue related to h.264 content. Some TV's do not have MPEG4 decoders built in. Vecima enabled transcoding on those channels to resolve
CLOSED
North Shuswap
2017/06/06
12:14
2017/06/06
13:14
Internet
Slow internet service for customers in Eagle bay
Unknown, under investigation
Equipment rebooted
CLOSED
AirSpeed Wireless
2017/06/06
12:12
2017/06/06
12:30
Internet
Slow internet service for Airspeed customers on Pritchard wireless towers
Equipment failure
Suspected interference with radio, changed frequency
CLOSED
Sunnybrae
2017/06/06
09:00
2017/06/08
16:00
Television
Channels 521, 470, 471, 473
Equipment failure
Moved channels to new transmod, service restored
CLOSED
Sicamous
2017/06/06
08:30
2017/06/06
08:40
Internet
Television
Phone
Required equipment maintenance will cause a short service outage in Mara
Equipment maintenance
Maintenance Complete
CLOSED
Sicamous
2017/06/06
08:00
2017/06/06
11:00
Internet
Phone
Intermittent service to Eagle Pass trailer court while technicians look for interference
Unknown, under investigation
Testing complete
CLOSED
AirSpeed Wireless
2017/06/06
07:19
2017/06/06
10:00
Internet
Slow internet service for Airspeed customers on Pritchard wireless towers
Unknown, under investigation
Equipment rebooted, speeds restored
CLOSED
Sunnybrae
2017/06/05
14:00
2017/06/06
9:30
Television
Channels 201, 202, 204, 242, 471, 470, 473 and 450.
Equipment failure
Faulty transmod - RF 31 was creating noise affecting RF 30/32. Removed faulty gear and channels restored but resulted in losing channels 521, 550, 551, 553 until unit replaced
CLOSED
Pritchard
2017/06/02
13:45
2017/06/02
16:00
Internet
All of Pritchard
Unknown, under investigation
Had Noc reboot cable card and that brought modems back online
CLOSED
Sicamous
2017/06/02
10:16
2017/06/02
12:00
Television
RF 52 is off in Sicamous
this affects Travel, DIY, FYI, Discovery, One
Technician has been dispatched
Unknown, under investigation
Rebooted transmod and channnels restored.
CLOSED
Sicamous
2017/06/02
07:32
2017/06/02
9:00
Internet
Phone
Intermittent Internet and Phone while looking for noise affecting services
Spruce,Main,Eagle pass way,parkland mall,larch,Parksville,Pine,Yew, and Birch
Equipment maintenance
Tracked noise back to TP behind the Shell station. Then the noise disappeared.
CLOSED
Sicamous
2017/06/01
16:10
2017/06/01
18:30
Internet
Phone
Sicamous phones and Sicamous school district wireless
Unknown, under investigation
NoC rebooted nomad from recovery state Ref# 17361
CLOSED
AirSpeed Wireless
2017/06/01
12:56
2017/06/01
13:57
Internet
Equipment maintenance will cause intermittent outages in Enderby and Sunnybrae
Equipment maintenance
Maintenance complete
CLOSED
Tofino
2017/06/01
00:00
2017/06/01
11:00
Internet
There is an issue affecting these locations technicians will be looking into the outage.
Jensen Bay,Chesterman Beach, Thornberg,Craig,Sandpiper,Blackbear,Moser,Lynn,Pacific Rim Hwy,
Unknown, under investigation
CMTS card re-seated, service restored
CLOSED
Sicamous
2017/05/31
14:00
2017/05/31
16:00
Internet
Phone
505 Poage Ave and 213 White Pine Cres are experiencing a internet outage. Tech is investigating
Unknown, under investigation
Modems came back onlne before tech arrived.
CLOSED
North Shuswap
2017/05/30
15:00
2017/05/31
10:00
Internet
Phone
Welch Rd, Hillen Cres, Lucerne Beach Rd, 7130-7236 Squilax Anglemont Rd, WM Brown Rd, Estate Dr, Estate Pl, Fraser Cres, Fraser Pl,
Equipment failure causing slow & Intermittent Internet
Replaced faulty receiver on Estate drive node and Lucerne Beach node
CLOSED
Sicamous
2017/05/30
09:34
2017/05/30
11:00
Phone
There is an Issue with the Telus PRI. Technicians have been dispatched.
Unknown, under investigation
Replaced failed Line Card and service restored
CLOSED
North Shuswap
2017/05/30
09:00
2017/05/30
15:00
Internet
Phone
Columbia Drive
Equipment maintenance
Adjusted L.E. levels at street
CLOSED
Sicamous
2017/05/29
16:30
2017/05/31
10:00
Television
Mascon Community Channel 1 HD & SD (ch214/212) is offline
Equipment failure
Rebooted all devices in sequence, service restored.
CLOSED
Sicamous
2017/05/29
13:30
2017/05/29
15:30
Internet
Television
Phone
Power outage affecting all services to sicamous.
Power outage in area
Power restored
CLOSED
North Shuswap
2017/05/29
08:34
2017/05/30
18:00
Internet
Phone
Welch Rd, Hillen Cres, Lucerne Beach Rd, 7130-7236 Squilax Anglemont Rd, WM Brown Rd, Estate Dr, Estate Pl, Fraser Cres, Fraser Pl,
Equipment Failure
New updated outage report
CLOSED
Sicamous
2017/05/28
17:00
2017/05/29
10:15
Television
Community Channel HD1
Unknown, under investigation
Rebooted equipment
CLOSED
Sicamous
2017/05/28
07:30
2017/05/28
14:30
Internet
Television
Phone
Sicamous
Power off in headend.
Power restored to headend.
CLOSED
AirSpeed Wireless
2017/05/28
07:30
2017/05/28
14:30
Internet
Bastion Bay
Unknown, under investigation
Power restored to area that feeds tower.
CLOSED
North Shuswap
2017/05/27
11:30
2017/05/27
17:30
Internet
Phone
Welch Rd, Hillen Cres, Lucerne Beach Rd, 7212-7218 Squilax Anglemont Rd
Unknown, under investigation
Pending
CLOSED
AirSpeed Wireless
2017/05/25
07:23
2017/05/26
1:40
Internet
H2
Power outage in area
Power Restored
CLOSED
Sicamous
2017/05/25
06:00
2017/05/25
16:00
Internet
Television
Phone
Hallfish.Samuelson,Solsqua,Triple R,Payne,Cemetary,Cambie Solsqua,Bundas,Sundance
There is an issue affecting sevices to these area Technician has been dispatched
Power related outage
blown fuse replaced
CLOSED
North Shuswap
2017/05/25
01:00
2017/05/25
14:00
Internet
Phone
Vickers Trail,Anglemont Way,Lonneke Trail,Queest Rd,Stampede Trail,Castle Heights,Mountain Drive,Copper Island dr,Aspen Rd,Hudson,Lichen Rd,Orchard Grove, Klondike.
There appears to be an issue affecting Internet and Phone.
Technicians have been dispatched.
Power related issue affecting equipment feeding these areas.
Pending
CLOSED
Little Shuswap
2017/05/24
17:00
2017/05/24
21:00
Internet
Television
Phone
Little Shuswap and North Shuswap currently offline due to a power outage that is affecting our head end.
Power outage in area
Power restored.
CLOSED
North Shuswap
2017/05/24
17:00
2017/05/24
21:00
Internet
Television
Phone
Little Shuswap and North Shuswap currently offline due to a power outage that is affecting our head end.
Power outage in area
Power restored.
CLOSED - SCHEDULED
Tofino
2017/05/24
09:00
2017/05/24
14:00
Television
Hospitality VCom system.
Equipment upgrade
Upgrade to MPEG4 failed, reverted to previous system
CLOSED
White Lake
2017/05/23
22:00
2017/05/25
11:00
Internet
Television
Phone
White Lake
Power outage in area
Power restored
CLOSED
Little Shuswap
2017/05/23
21:57
2017/05/24
11:00
Internet
Television
Phone
Little Shuswap, Lee Creek
Power outage in area
Power restored
CLOSED
Sicamous
2017/05/23
20:41
2017/05/24
11:00
Internet
Television
Phone
Sicamous
Power outage in area
Power restored
CLOSED
North Shuswap
2017/05/23
20:01
2017/05/24
11:00
Internet
Television
Phone
North Shuswap, Celista, St.Ives
Power outage in area
Power Restored.
CLOSED
AirSpeed Wireless
2017/05/23
20:00
2017/05/24
11:00
Internet
Eagle Bay, R3, Bastion Bay, Mount Tappen
Power outage in area
Power restored
CLOSED
AirSpeed Wireless
2017/05/23
20:00
2017/05/24
17:00
Internet
Eagle Bay, R3
Power outage in area
Power Restored.
CLOSED
Sicamous
2017/05/22
15:20
2017/05/22
18:00
Internet
Television
Phone
Hallfish, Samuelson, Solsqua, Triple R, Payne, Bundus, Sundance, Cambie-Solsqua, Cemetery, Raven
Unknown, under investigation
Replaced fuse in amp.
CLOSED
Chase
2017/05/19
17:50
2017/05/20
08:30
Television
All global channels are currently out, issue with shaw fiber they are investigating
Unknown, under investigation
Channels have been restored
CLOSED
Little Shuswap
2017/05/19
17:50
2017/05/20
08:30
Television
All global channels are currently out, issue with shaw fiber they are investigating
Unknown, under investigation
Channels have been restored
CLOSED
North Shuswap
2017/05/19
17:50
2017/05/20
08:30
Television
All global channels are currently out, issue with shaw fiber they are investigating
Unknown, under investigation
Channels have been restored
CLOSED
Pritchard
2017/05/19
17:50
2017/05/20
08:30
Television
All global channels are currently out, issue with shaw fiber they are investigating
Unknown, under investigation
Channels have been restored
CLOSED
Sicamous
2017/05/19
17:50
2017/05/20
08:30
Television
All global channels are currently out, issue with shaw fiber they are investigating
Unknown, under investigation
Channels have been restored
CLOSED
Sun Peaks
2017/05/19
17:50
2017/05/20
08:30
Television
All global channels are currently out, issue with shaw fiber they are investigating
Unknown, under investigation
Channels have been restored
CLOSED
Tobiano
2017/05/19
17:50
2017/05/20
08:30
Television
All global channels are currently out, issue with shaw fiber they are investigating
Unknown, under investigation
Channels have been restored
CLOSED
Tofino
2017/05/19
17:50
2017/05/20
08:30
Television
All global channels are currently out, issue with shaw fiber they are investigating
Unknown, under investigation
Channels have been restored
CLOSED
White Lake
2017/05/19
17:50
2017/05/20
08:30
Television
All global channels are currently out, issue with shaw fiber they are investigating
Unknown, under investigation
Channels have been restored
CLOSED
Sun Peaks
2017/05/19
13:00
2017/05/19
18:00
Internet
Television
Phone
Douglas Court, and the 4150-4161 Block of Sundance Drive
Unknown, under investigation
Replaced a bad Line Extender
CLOSED
Little Shuswap
2017/05/19
10:18
2017/05/19
10:30
Internet
quaaout lodge rebooting media converters
Equipment maintenance
Pending
CLOSED
Tofino
2017/05/18
05:43
2017/05/18
08:00
Internet
There appears to be an outage affecting most Tofino customers
Technician has been advised.
Unknown, under investigation
Reset Channel bonding on cable card
CLOSED
North Shuswap
2017/05/17
18:00
2017/05/17
23:00
Internet
Television
Phone
Davis Rd Celista. currently a power outage affecting Davis Rd
Power outage in area
Pending
CLOSED
Web Hosting
2017/05/17
17:00
2017/05/17
18:20
Websites
Linux web hosting server, website and email service
Unknown, under investigation
Server was slow affecting website loading as well as plesk panel, forced system reboot and all services restarted.
CLOSED
Little Shuswap
2017/05/17
14:31
2017/05/17
17:30
Internet
Television
Phone
Little Shuswap, Lee Creek
Power outage in area
Power restored
CLOSED
White Lake
2017/05/16
16:35
2017/05/16
19:00
Internet
Television
Phone
White Lake
Power outage in area
Power restored
CLOSED
AirSpeed Wireless
2017/05/16
16:35
2017/05/16
19:00
Internet
Phone
Kennedy, White Lake, Notch Hill
Power outage in area
Power restored
CLOSED
Chase
2017/05/15
12:07
2017/05/15
13:31
Internet
Television
Phone
ASW towers NIB, Chase - Brooke, Leighton Ave, Shuswap, Shepherd, Cedar, Cottonwood PL, Bay Dr, Ash Dr
Power outage in area
Power Restored
CLOSED
AirSpeed Wireless
2017/05/15
12:07
2017/05/15
13:31
Internet
Television
Phone
ASW towers NIB, Chase - Brooke, Leighton Ave, Shuswap, Shepherd, Cedar, Cottonwood PL, Bay Dr, Ash Dr
Power outage in area
Power Restored
CLOSED
North Shuswap
2017/05/09
18:52
2017/05/09
19:30
Internet
Television
Phone
Vickers Trail, Anglemont Way, Apline Rd, Crowfoot Drive, Castle Heights, Lichen Rd, Aspen Rd
Power outage in area
Power restored
CLOSED
North Shuswap
2017/05/04
15:15
2017/05/04
20:00
Internet
Television
Phone
Birch Close
Power outage in area
Power restored
CLOSED
Sicamous
2017/05/03
10:00
2017/05/03
13:30
Internet
Television
Phone
Solsqua Rd, Cambie Solsqua Rd, Samulson, Payne, Bundus, Sundance, Triple R, Cemetary, & Hallfish.
Equipment upgrade
Upgrade Completed
CLOSED - SCHEDULED
Sun Peaks
2017/05/02
09:00
2017/05/02
16:00
Television
All Hotels on the Vcomm system.
Equipment upgrade
Upgrades complete.
CLOSED
AirSpeed Wireless
2017/05/01
18:30
2017/05/02
10:00
Internet
Spall 5 gig Tower and Richard Q Mirotik
Unknown, under investigation
Pending
CLOSED - SCHEDULED
Sun Peaks
2017/04/28
11:00
2017/05/01
08:00
Television
Hotels/Bulks
Due to the large youth attendance for the Cantando Music Festival at Sun Peaks this weekend and parents’ concerns regarding content on The Movie Network 3 (channel 16) we will block the channel from our Hotel/Bulk lineups beginning Friday April 28th at 3pm. The channel will be restored Monday, May 1st.
TMN3 (ch 16) restored
CLOSED
Web Hosting
2017/04/28
10:04
2017/04/28
01:00
Websites
Websites not displaying on Linux server
Service to sites restored, investigating cause
Corrupted NGINX certificate caused NGINX service to fail to start. Certificate re-issued and services restored
CLOSED
Sicamous
2017/04/24
14:00
2017/04/24
14:45
Internet
Television
Westmount Park, Swanshore Road
Equipment maintenance
Cracked Cables Replaced
CLOSED
North Shuswap
2017/04/20
08:12
2017/04/20
13:00
Internet
Television
Phone
Alpine,Vickers Trail,Castle Heights,Anglemont way, Aspen,Crowfoot,Hudson
Power outage in area - tree across lines
Power restored
CLOSED
Sicamous
2017/04/19
12:40
2017/04/19
15:00
Internet
Television
Phone
Hummingbird Dr, Hunt Rd, Hummingbird Resort
Equipment maintenance
Maintenance complete
CLOSED
Sicamous
2017/04/12
11:45
2017/04/12
17:00
Internet
Television
Phone
Swanbeach, Swanshore, Worden, Swansea
Unknown, under investigation
Problem resolved, possible
hydro outage
CLOSED
North Shuswap
2017/04/11
12:30
2017/04/11
15:00
Internet
Easy Street, Charleson, Cassabello, McClaskey, Old Crowfoot, 6700+ Squilax Anglemont Highway, Ross Creek
Equipment maintenance
Maintenance complete
CLOSED
AirSpeed Wireless
2017/04/10
09:00
2017/04/10
14:45
Internet
Customers off EBay 001 Wireless
Equipment failure
Replaced Access Point.
CLOSED
Little Shuswap
2017/04/10
04:00
2017/04/10
10:00
Internet
Television
Phone
North Shuswap and Little Shuswap there is a power outage affecting that area. Hydro has crews on site,however there is no estimate as to when service will be restored.
Power outage in area
Power Restored
CLOSED
North Shuswap
2017/04/10
04:00
2017/04/10
10:00
Internet
Television
Phone
North Shuswap and Little Shuswap there is a power outage affecting that area. Hydro has crews on site,however there is no estimate as to when service will be restored.
Power outage in area
Power Restored
CLOSED
Chase
2017/04/07
09:30
2017/04/07
10:00
Internet
Email
Television
Phone
Shepherd, Cottonwood, Maple, Cedar, Cherry
Equipment upgrade
Replaced a faulty Cable
CLOSED
Sicamous
2017/04/06
10:00
2017/04/06
14:00
Internet
Television
Phone
Swanbeach, Swanshore, Worden, Swansea, Swanson,
Power outage in area
Power has been restored.
CLOSED - SCHEDULED
Chase
2017/04/05
11:57
2017/04/05
00:15
Internet
Television
Phone
Shepperd, Cottonwood and Maple Streets
Equipment failure
Replaced faulty cable
CLOSED
Sicamous
2017/04/03
10:35
2017/04/03
16:00
Internet
Television
Phone
Payne Road, Bundus, Hallfish, Samuelson, Triple R, Sundance, Cemetery, Raven, Cambie Solsqua, & Solsqua.
Equipment Failure
Replaced Faulty Power Supply
CLOSED
Sicamous
2017/03/25
21:00
2017/03/26
10:00
Internet
Television
Phone
Solsqua,Sundance,Payne,Bundas,Halfish,Cemetary,Samuelson,Triple R
Technicians investigating
Unknown, under investigation
Repaired faulty equipment.
CLOSED
Chase
2017/03/25
00:00
2017/03/25
13:32
Internet
Television
Phone
There is an outage affecting TV Internet and Phone on several streets Brooke,Ash.Shepherd,Mason,
Leighton,Cherry Pl,Bay drive,hysop.Cedar
Technician has been dispatched
Unknown, under investigation
Broken mainline causing a short technician repaired mainline.
CLOSED
Chase
2017/03/24
10:15
2017/03/24
15:00
Internet
customers off node 2 (very brief outages)
Equipment maintenance
Pending
CLOSED - SCHEDULED
Sun Peaks
2017/03/21
10:14
2017/03/21
15:00
Television
Equipment maintenance will cause some channels signals to be intermittent during the maintenance window
Equipment maintenance
Maintenance complete
CLOSED
Sun Peaks
2017/03/21
08:00
2017/03/21
12:00
Internet
Sundance Lodge The main router feeding the lodge appears to have failed, Technician has been dispatched
Equipment failure
Service restored
CLOSED
Sun Peaks
2017/03/20
13:46
2017/03/20
15:45
Internet,television,Phone
Sunpeaks
Power outage
Power Restored by Hydro
CLOSED
Little Shuswap
2017/03/20
13:45
2017/03/20
14:00
Internet
Television
Phone
Little Shuswap, Lee Creek
Equipment maintenance
Spliced main fiber run.
CLOSED
Sicamous
2017/03/16
12:20
2017/03/17
16:00
Television
Sicamous Ch 273, 271, 266, 803, 256
On New channel line up are having pixelization issues. Will have a tech in Sicamous tomorrow to look into this.
Unknown, under investigation
Faulty equipment
CLOSED
Pritchard
2017/03/16
11:00
2017/03/16
15:00
Television
All of Pritchard
Equipment upgrade
Replaced faulty transmod
CLOSED
AirSpeed Wireless
2017/03/13
15:30
2017/03/13
17:00
Internet
Enderby 900 Tower
Unknown, under investigation
replaced Failed Hardware
CLOSED
Pritchard
2017/03/13
11:00
2017/03/13
15:30
Television
Television Channels
Equipment maintenance
Maintenance completed
CLOSED
Chase
2017/03/13
11:00
2017/03/13
15:00
Television
moving rf channels 4,15-21 , 46,48,51 and 53
Equipment maintenance
RF Channels Moved.
CLOSED
North Shuswap
2017/03/10
11:00
2017/03/10
14:00
Television
all customers. moving rfs 4,15,16,17,18,19,20,21, 44 to new transmod
Equipment maintenance
Maintenance complete
CLOSED
Sicamous
2017/03/09
08:50
2017/03/09
14:00
Television
all television customers (moving rf 4,15,16,17,18,19,20,21) to new transmod)
Equipment maintenance
Maintenance Completed
CLOSED
White Lake
2017/03/08
08:00
2017/03/08
10:00
Internet
Television
Phone
White Lake
Power outage in area
Power Restorred
CLOSED
Little Shuswap
2017/03/02
09:00
2017/03/02
10:15
Television
RF 33 is down. Channels 393, 460, 360 and 444.
Unknown, under investigation
Rebooted Transmod in Head end.
CLOSED
North Shuswap
2017/03/02
09:00
2017/03/02
10:15
Television
RF 33 is down. Channels 393, 460, 360 and 444.
Unknown, under investigation
Rebooted Transmod in Head end.
CLOSED
AirSpeed Wireless
2017/02/27
14:50
2017/02/27
14:58
Internet
Customers off H2 Tower
Unknown, under investigation
Power cycle completed in headend.
CLOSED
Tofino
2017/02/27
11:30
2017/02/27
12:30
Internet
Television
Jensens Bay Road, Thornberg Crescent, Craig Road
Equipment failure
Replaced wet amplifier.
CLOSED
Little Shuswap
2017/02/27
09:00
2017/02/27
12:00
Internet
Television
Phone
Squilax Center, Little Shuswap Lake Road West, Reservoir Road
Equipment failure
Loose pads on back of Fiber receiver.
CLOSED
Pritchard
2017/02/25
09:25
2017/02/27
16:00
Television
Pritchard RF19 still down channels 411 TMN1, 412 TMN2, 413 TMN3, 410 HBO Canada, 414 TNM Encore1, 415 TMN Encore 2
Equipment failure
Replaced Wavecom power unit.
CLOSED -SCHEDULED
Little Shuswap
2017/02/24
09:30
2017/03/01
16:00
Television
Little Shu, North Shu, Lee Creek, St. Ives
Channels are pixelizing.
Needing equipment replaced in head end
CLOSED
North Shuswap
2017/02/23
12:44
2017/02/23
15:00
Internet
Television
Phone
Power outage in are of head end affecting most North Shuswap customers
Power outage in area
Power restored
CLOSED
AirSpeed Wireless
2017/02/23
12:44
2017/02/23
16:00
Internet
Phone
Eagle Bay
Power outage in area
Power Restored
CLOSED
Little Shuswap
2017/02/23
12:30
2017/02/28
18:30
Television
Channel 200 Global Okanagan is currently offline
Unknown, under investigation
Replaced equipment in Headend.
CLOSED
AirSpeed Wireless
2017/02/23
10:15
2017/02/23
11:45
Internet
P2
Power outage in area
Power has been restored.
CLOSED - SCHEDULED
Little Shuswap
2017/02/23
06:00
2017/02/23
06:45
Internet
Television
Phone
All of Little Shu and Lee Creek
Equipment upgrade
Reconfigured RF combiner.
CLOSED
North Shuswap
2017/02/21
11:18
2017/02/21
14:30
Television
North Shuswap & Little Shuswap
Equipment maintenance
Changed out Transmod.
CLOSED
Web Hosting
2017/02/16
09:20
2017/02/16
09:30
Websites
Email
Windows web hosting
Unknown, under investigation
Xen drivers installed to resolve intermittent slowness since migration of Plesk03 server to same platform
CLOSED
Little Shuswap
2017/02/16
08:00
2017/02/16
23:56
Television
Lee Creek fiber
Equipment failure
Blown power supply replaced
CLOSED
Tofino
2017/02/16
07:00
2017/02/16
20:00
Internet
Pacific Sands resort
Equipment failure
Main router feeding wireless failed, equipment replaced
CLOSED - SCHEDULED
Little Shuswap
2017/02/15
05:30
2017/02/15
07:00
Internet
Television
Phone
Little Shuswap and Lee Creek
Equipment maintenance
Cutover television feed from North Shuswap headend complete
CLOSED
AirSpeed Wireless
2017/02/14
08:55
2017/02/14
09:30
Internet
Bastion tower
Equipment maintenance
Maintenance to backhaul complete
CLOSED
White Lake
2017/02/14
08:30
2017/02/14
08:50
Internet
Phone
White Lake
Equipment maintenance
Maintenance on backhaul to White Lake complete

Current outages

Scheduled & Unscheduled Outages

Mascons' goal is to keep all systems online all the time, however from time to time outages can occur.

Sometimes outages are planned such as for equipment upgrades in which case they are scheduled at such a time to be as little inconvenience as possible to our subscribers and emailed notifications are sent to all our subscribers telling them who will be affected and for how long. All planned outages will be noted on this page.

Other unscheduled outages which may occur can be the result of equipment failure, either here or from our upstream providers (the ones who provide us with internet access) as well as power outages. Our office uses a generator to keep our systems online however if there is no power in your area it will affect your internet service until its restored. Fortis BC and BC Hydro provide their own outages page which can let you know when/if the power in your area is down or scheduled to be down. Our technicians are immediately informed of outages and respond as soon as possible. Some outages occur in remote locations and require time to access the sites, so some time may be involved, please be patient.