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Outage Reports Full List

/
Status
Affected Systems
Date Start
Time Start
Date End
Time End
Internet
Websites
Email
Television
Phone
Affected Areas
Description
Resolution
CLOSED
Nakusp
2021/01/15
11:00
2021/01/15
16:00
Internet
Television
Line crews repairing downed mainline due to wind storms will impact services to the following areas:
Bartley Rd
Foxglove Rd
800 – 900 block of Crescent Bay Rd
Beech Rd
Bird Rd
Equipment maintenance
Repairs complete
CLOSED
Nakusp
2021/01/14
07:30
2021/01/14
13:20
Internet
Phone
Bartley Rd.
Unknown, under investigation
Services restored
400 - 900 block of Crescent Bay Rd.
Beech Rd.
Foxglove Rd.
Bird Rd.
Bartley Rd.
CLOSED-SCHEDULED
AirSpeed Wireless
2021/01/14
06:00
2021/01/14
10:00
Internet
Phone
Service may be intermittent while conducting maintenance on scotch creek Airspeed wireless site
Equipment maintenance
Completed
CLOSED
Silver Creek
2021/01/13
10:00
2021/01/13
13:50
Internet
Television
All of Silver Creek
Power outage in area
Hydro restored
CLOSED
AirSpeed Wireless
2021/01/13
07:45
2021/01/13
10:00
Internet
Customers serviced from Vavenby, Russell, Raft River and Birch Island towers
Power outage in area
Power restored.
CLOSED - SCHEDULED
Little Shuswap
2021/01/13
07:00
2021/01/13
08:00
Internet
Phone
All of Little Shuswap and Lee Creek.

Upgrading hardware for backhaul fiber connection.
Equipment upgrade
Upgrades complete
CLOSED
Grasmere
2021/01/13
07:00
2021/01/13
17:00
Internet
All of Grasmere affected by Hydro outage, no ETR provided by BC Hydro
Power outage in area
Hydro restored
CLOSED
Nakusp
2021/01/13
06:45
2021/01/13
17:00
Internet
Television
All of Nakusp
Power outage in area
Hydro restored
CLOSED
Little Shuswap
2021/01/13
05:30
2021/01/13
12:00
Internet
Television
Phone
Little Shuswap
Power outage in area
Hydro restored
CLOSED
North Shuswap
2021/01/12
14:00
2021/01/12
14:30
Internet
Television
Phone
Squilax-Anglemont, Easy, Casabello, Andres
Equipment maintenance
Equipment replaced
CLOSED
Gold River
2021/01/12
11:00
2021/01/12
11:25
Internet
Gold River will experience brief interruption to service during the maintenance window.
Equipment upgrade
Circuit upgrade completed sucessfully
CLOSED-SCHEDULED
AirSpeed Wireless
2021/01/12
06:00
2021/01/12
08:00
Internet
Phone
Service may be intermittent while we conduct maintenance to the tappen wimax site.
Equipment maintenance
Completed
CLOSED
Burns Lake
2021/01/11
12:35
2021/01/11
20:00
Internet
Television
Centre St, 7th-9th Ave, Lower Rd, Sus, TSA, Toh, Babine
Unknown, under investigation
Service restored
CLOSED
Skidegate
2021/01/10
23:30
2021/01/11
10:20
Internet
Customers serviced from Mt Poole
Equipment failure
Solar power restored and charging batteries
CLOSED
Sicamous
2021/01/08
8:00
2021/01/08
10:25
Internet
Television
Phone
Oak, Elliot
Equipment failure
Replaced blown power supply in node.
CLOSED
Masset, Old Massett, Port Clements, Queen Charlotte, Skidegate, Tlell
2021/01/08
07:26
2021/01/08
17:00
Internet
Television
Hydro outage affecting service to several areas on Haida Gwaii
Power outage in area
Hydro restored
CLOSED - SCHEDULED
Chase, North Shuswap
2021/01/07
11:00
2021/01/08
06:00
Internet
Television
Chase and North Shuswap will experience disruptions to service for up to 30 minutes during the maintenance window while TELUS performs necessary maintenance
Equipment maintenance
Maintenance complete
CLOSED-SCHEDULED
AirSpeed Wireless
2021/01/07
06:00
2021/01/07
08:00
Internet
Phone
Service may be down intermittently while we conduct maintenance.
Equipment maintenance
Completed.
CLOSED
Chase
2021/01/06
20:00
2021/01/06
20:30
Internet
Television
Phone
All of Shuswap node.
Equipment maintenance
Switched cable to power supply
CLOSED
Sicamous
2021/01/06
12:00
2021/01/06
15:00
Internet
Television
Phone
Hunt, Hummingbird frontage
Equipment maintenance
Work complete.
CLOSED
Quadra
2021/01/06
08:00
2021/01/07
16:00
Internet
Television
Areas around Quathiaski Cove and Heriot Bay
Power outage in area
Hydro restored
CLOSED
Miller Creek, Port Clements
2021/01/05
08:30
2021/01/05
17:00
Internet
Television
Miller Creek, Port Clements
Power outage in area
Hydro restored
SCHEDULED-CLOSED
Pritchard
2021/01/05
00:00
2021/01/05
03:00
Internet
Phone
Services from P2-900, P-001-S, and Duck range airspeed sites may be down while we perform maintenance.
Equipment maintenance
Completed.
CLOSED
Nakusp
2021/01/03
07:30
2021/01/03
12:00
Internet
Television
Phone
13th - 16th Ave NW
Hwy 23 North
Mill Rd
Boulder Trailer court
Unknown, under investigation
Pending
CLOSED
Nakusp
2021/01/03
07:00
2021/01/03
09:30
Internet
Television
13-16 Ave NW, HWY 23 North, Mill, Boulder Trailer Court
Equipment failure
Replaced blown fuse in trunk.
CLOSED
Port Renfrew
2020/12/29
11:00
2020/12/30
12:00
Television
The following channels are currently offline:
200
203
205
211
216
374
393
Unknown, under investigation
Pending
CLOSED
Nakusp
2020/12/23
07:00
2020/12/23
17:00
Internet
Television
Phone
Bayview, Bayles, Donnelly.
Unknown, under investigation
Fiber cut due to tree taking out the lines.
CLOSED
Chase
2020/12/22
12:40
2020/12/22
12:50
Internet
Television
Phone
All of Chase node 5, Chase, Okanagan, Shuswap, Hillside, Thompson, Coburn, Shaw, Macpherson, Margery, Bay, Clarke, Lake, Currie, First, Paquette, Lake, Foothills, Cedar,
Equipment maintenance
Pending
CLOSED-SCHEDULED
Quadra
2020/12/22
12:15
2020/12/22
13:30
Internet
Television
Cape Mudge Road
Equipment maintenance
Pending
CLOSED - SCHEDULED
Lawn Hill, Masset, Old Massett, Port Clements, Sandspit, Skidegate, Tlell, Tow Hill
2020/12/22
02:15
2020/12/22
06:10
Internet
fiber customer on Haida Gwaii will experience 3 outages each lasting approx 10 minutes . System upgrades are being performed to improve delivery over fiber .
Equipment upgrade
upgrades completed
CLOSED
Port Alice
2020/12/21
20:00
2020/12/22
12:00
Internet
Some customers may not be able to connect to the internet at this time.
Unknown, under investigation
All subscribers routed over Secondary Link.
CLOSED
Port Alice
2020/12/21
06:00
2020/12/21
12:00
Internet
All of Port Alice
Unknown, under investigation
Backup & secondary link activated. Service restored.
CLOSED
Nakusp
2020/12/20
06:00
2020/12/21
08:00
Internet
Television
Some streets on the south end of Nakusp are still affected by BC Hydro outages, and while they may have power, some of our transmission equipment may not. Hydro crews are on scene.
Power outage in area
Pending
CLOSED
Little Shuswap
2020/12/18
12:00
2020/12/18
14:00
Internet
Television
Phone
Vetrans lane may have intermittent service while we conduct repairs.
Equipment maintenance
Pending
CLOSED - SCHEDULED
Panorama
2020/12/17
08:00
2020/12/16
21:00
Television
All of Panorama will experience disruption to TV service during the maintenance window
Equipment maintenance
fiber node turn Around complete
CLOSED
Quadra
2020/12/15
12:30
2020/12/15
13:15
Internet
Television
Smiths Road
Equipment maintenance
Equipment has been replaced
CLOSED
Haida Gwaii
2020/12/12
13:30
2020/12/14
12:00
Internet
All of Haida has affected internet. Technicians are on route
Unknown, under investigation
Link has been restored to expected service levels.
CLOSED - SCHEDULED
Nakusp
2020/12/11
07:00
2020/12/11
13:00
Internet
Television
Planned BC Hydro outage will affect services on Bayview Rd, Donnelly Rd, Donnelly Cres, Bayles Rd, Hwy 6
Power outage in area
Hydro restored
CLOSED - SCHEDULED
Nakusp
2020/12/09
13:00
2020/12/09
13:45
Internet
Television
Brouse Loop Road
Equipment upgrade
Upgrades complete
CLOSED
Sicamous
2020/12/04
21:00
2020/12/05
11:00
Television
Poage Ave
Riverside Ave
Hwy 97a
Unknown, under investigation
Fuse at main hydro breaker in the headend.
CLOSED - SCHEDULED
AirSpeed Wireless
2020/12/04
10:00
2020/12/04
11:40
Internet
AirSpeed customers serviced from Adams Hill tower will experience brief disruption to service during the maintenance window
Equipment failure
Faulty hardware replaced
CLOSED - SCHEDULED
Woss
2020/12/03
06:30
2020/12/03
07:00
Internet
All of Woss will experience a disruption to service during the maintenance window
Equipment upgrade
Network upgrades complete
CLOSED
Quadra
2020/12/02
12:00
2020/12/02
12:00
Internet
Television
Quadra
Equipment maintenance
Duplicate outage
CLOSED
Quadra
2020/12/02
10:30
2020/12/02
10:30
Internet
Television
Schooner, Kraimer, Hyacinthe Bay, Heriot Bay
Equipment upgrade
Duplicate outage
CLOSED
Quadra
2020/12/02
10:30
2020/12/02
15:00
Internet
Television
All of Quadra is affected. Equipment failure is being repaired.
Equipment upgrade
Service restored
CLOSED-SCHEDULED
Nakusp
2020/12/02
08:00
2020/12/02
12:11
Internet
Television
Billings Rd and Kangaroo Trail will experience intermittent services during the maintenance window
Equipment upgrade
Upgrades complete
CLOSED-SCHEDULED
Quadra
2020/12/01
10:00
2020/12/01
10:30
Internet
Television
Cape Mudge Rd
Equipment upgrade
Pending
CLOSED
Sayward
2020/11/30
11:15
2020/11/30
16:00
Internet
Television
All of Sayward
Power outage in area
Hydro restored
CLOSED - SCHEDULED
Quadra
2020/11/30
10:00
2020/11/30
11:30
Internet
Television
Cliffe Rd, Vaughn Rd, Gowlland, Harbour Resort will experience disruption to service during the maintenance window
Equipment upgrade
Maintenance complete
CLOSED
Gold River
2020/11/30
09:30
2020/12/01
17:00
Internet
Areas south of Muchalat are experiencing intermittent internet.
Unknown, under investigation
Intermittent noise resolved.
CLOSED
Sayward
2020/11/28
09:00
2020/12/01
09:00
Television
Some channels are being affected in the Sayward area. Channels 211, 217, 360, 374 and possibly more. Technicians are working on the issue.
Unknown, under investigation
Service restored
CLOSED
Chase
2020/11/27
11:00
2020/11/27
11:30
Internet
Television
Phone
Ash, Leighton
Equipment failure
Replacedfaulty LE
CLOSED-SCHEDULED
Port Alice
2020/11/26
12:00
2020/11/26
13:00
Internet
Conducting system upgrades, service may be intermittent during this time.
Equipment upgrade
Completed
CLOSED SCHEDULED
Sicamous
2020/11/26
07:30
2020/11/26
10:30
Internet
Television
Phone
Old Spallumcheen,,Mara West rd,,Coach rd, Fleury rd
Equipment maintenance
Cut over to new fibre node complete
CLOSED
Clearwater
2020/11/25
15:00
2020/11/25
15:15
Internet
Television
evergreen acres senior home
Equipment upgrade
Cut in tap for 20 unit extension
CLOSED - SCHEDULED
Nakusp
2020/11/25
10:00
2020/11/25
11:00
Internet
Television
Crescent Bay Road and Waterfield Rd will experience disruptions to service during the maintenance window
Equipment upgrade
Maintenance complete
CLOSED - SCHEDULED
Nakusp
2020/11/25
07:00
2020/11/25
07:50
Internet
Phone
All of Nakusp
Equipment maintenance
Maintenance complete
CLOSED
Ashcroft/Cache Creek
2020/11/25
06:00
2020/11/25
06:45
Internet
All of Cache Creek and Ashcroft
Equipment maintenance
Pending
CLOSED
AirSpeed Wireless
2020/11/24
10:15
2020/11/24
14:00
Internet
BC Hydro outage. Some wireless customers affected in the Tappen/Sorrento areas
Power outage in area
Power restored
CLOSED
Old Massett
2020/11/22
12:00
2020/11/22
12:30
Internet
Television
TV and internet service is affected for customers at 20 Hill Drive
Unknown, under investigation
Amp in building was replaced
CLOSED
Ashcroft/Cache Creek
2020/11/19
13:15
2020/11/19
23:59
Internet
Television
Phone
BC Hydro outage affecting services in Ashcroft
Power outage in area
Pending
CLOSED - SCHEDULED
Eagle Bay
2020/11/19
10:00
2020/11/19
12:00
Internet
Television
All of Eagle Bay will experience a brief 5-10 minute disruption to service during the maintenance window.
Equipment maintenance
Maintenance complete
CLOSED - SCHEDULED
Fraser Lake
2020/11/19
09:00
2020/11/19
09:40
Internet
Fraser Lake
Equipment maintenance
Maintenance complete
CLOSED-SCHEDULED
Clearwater
2020/11/18
11:00
2020/11/18
13:30
Internet
Vavenby customers will experience service interruptions while equipment upgrades are being performed at the tower.
Equipment upgrade
Upgrades have been completed.
CLOSED
Grasmere
2020/11/18
09:00
2020/11/18
10:30
Internet
All of Grasmere
Power outage in area
Hydro restored
CLOSED
Fort St James
2020/11/18
06:00
2020/11/18
07:09
Internet
All of Fort St James will experience a disruption of service during the maintenance window
Equipment upgrade
Upgrades complete
CLOSED - SCHEDULED
Grasmere
2020/11/18
01:00
2020/11/18
01:00
Internet
All of Grasmere will experience a disruption of service of up to 1 hour during the maintenance window while software upgrades due to network modernization are installed.
Equipment maintenance
Maintenance canceled
CLOSED
Tsa Xana
2020/11/17
13:00
2020/11/18
15:30
Internet
Television
All of Tsa Xana
Power outage in area
Hydro restored
CLOSED
Quadra Island, Sayward, Port Alice
2020/11/17
12:00
2020/11/20
15:30
Internet
Television
Sayward, Port Alice and areas of Quadra Island
Power outages in area
Hydro restored
CLOSED
Tow Hill
2020/11/17
11:35
2020/11/17
13:00
Internet
Television
All of Tow Hill will experience disruption to service as technician repairs damaged fibre
Equipment failure
Repairs unsuccessful, rescheduled
CLOSED - SCHEDULED
Tobiano
2020/11/17
08:00
2020/11/17
13:20
Internet
Television
Tobiano may experience brief interruptions to service during the maintenance window as technicians install new generator required to improve reliability.
Equipment upgrade
New generator installed
CLOSED - SCHEDULED
Haida Gwaii
2020/11/17
05:00
2020/11/17
09:50
Internet
System upgrades which will bring down all off-island internet access during the period . Service may be restored much sooner , but 1-1/2 hrs reserved .
Equipment upgrade
Upgrades complete
CLOSED - SCHEDULED
All Systems
2020/11/14
00:01
2020/11/14
06:00
Television
Due to network modernization TELUS is planning to conduct network maintenance which may impact Mascon services for up to 10 minutes during the maintenance window
Equipment maintenance
Maintenance complete
CLOSED
Grasmere
2020/11/13
14:36
2020/11/13
16:30
Internet
All of Grasmere
Power outage in area
Pending
CLOSED
Tow Hill
2020/11/13
11:00
2020/11/18
17:00
Internet
Television
All of Tow Hill is experiencing disruption to TV and partial disruption to Internet service due to fibre break on upstream providers network
Equipment failure
Fibre repaird
CLOSED
Old Massett
2020/11/12
09:00
2020/11/12
14:45
Internet
Television
Eagle Ave, Raven Ave, Frog Street, Chinni Street
Equipment failure
Failed amp replaced
CLOSED
Skidegate
2020/11/12
07:00
2020/11/16
13:00
Television
Front St, Hwy 16, 4th Ave
Equipment failure
Faulty equipment replaced
CLOSED - SCHEDULED
Tobiano
2020/11/12
04:00
2020/11/12
07:00
Internet
Television
There may be a brief disruption to services during the maintenance window as technicians upgrade generator.
Equipment upgrade
Maintenance completed
CLOSED-SCHEDULED
Clearwater
2020/11/11
11:00
2020/11/11
13:00
Internet
Raft millar AP being upgraded. service may be down briefly.
Equipment maintenance
Complete
CLOSED - SCHEDULED
Vanderhoof
2020/11/11
03:00
2020/11/11
09:00
Internet
Television
Phone
All of Vanderhoof - service upgrade
Equipment upgrade
Upgrades completed sucessfully
CLOSED
Clearwater
2020/11/09
13:00
2020/11/09
14:30
Internet
Television
200 -250 block dunlevy
Equipment upgrade
Cut in new amp for additional customer
CLOSED
Clearwater
2020/11/09
12:00
2020/11/10
17:00
Internet
Wireless customers have intermittent internet. The issue has been identified and is being resolved as quickly as possible.
Equipment failure
DNS throttle by Google. Changed DNS settings on radios to point to Mascon DNS servers to resolve the issue - one radio at a time
CLOSED
Quadra Island
2020/11/06
22:00
2020/11/07
12:00
Internet
BC Hydro is on site. Topcliff Rd, Barton Rd, Milton Rd, Herriot Bay, & Pine Tree Dr.
Power outage
BC Hydro retored power to the node
CLOSED
Skidegate
2020/11/05
00:02
2020/11/05
13:38
Internet
Skidegate Properties
Equipment failure
Pending
CLOSED-SCHEDULED
Clearwater
2020/11/04
10:00
2020/11/04
15:00
Internet
wireless customers From Russell and vavenby towers may see outages from Radio upgrades
Equipment upgrade
Upgrades have been completed.
CLOSED
Burns Lake
2020/11/01
02:00
2020/11/01
10:00
Internet
Sus, Tsa, Babine, Centre, 9th, 8th, 7th, Toh, Witzih, Private, Lower Lorne, Duncan, Carroll
Unknown, under investigation
Reset card on CMTS.
CLOSED
Clearwater
2020/10/31
00:00
2020/10/31
12:00
Internet
Television
Clearwater
Unknown, under investigation
Reseated cable cards
CLOSED
Clearwater
2020/10/30
11:30
2020/10/30
13:30
Internet
Television
mileen crt, mileen drive, taren drive
Equipment maintenance
Move equipmente to new poles. Telus pole transfer
CLOSED
AirSpeed Wireless
2020/10/28
14:38
2020/10/28
16:00
Internet
AirSpeed Wireless customers serviced from Chinook tower will experience interruptions to service
Equipment maintenance
Complete
CLOSED-SCHEDULED
Barriere
2020/10/28
14:00
2020/10/28
16:00
Internet
Service may go down briefly at the chinook fixed wireless site while we are conducting maintenance.
Equipment maintenance
Complete
CLOSED - SCHEDULED
Nakusp
2020/10/28
10:30
2020/10/28
11:20
Internet
Television
1st Ave NW and Nelson Ave
Equipment maintenance
Maintenance complete
CLOSED - SCHEDULED
Eagle Bay
2020/10/27
11:15
2020/10/27
12:00
Internet
Television
Reedman, Roncastle Roads
Equipment maintenance
Maintenance complete
CLOSED
SCHEDULED
Clearwater
2020/10/27
11:00
2020/10/27
11:00
Internet
Television
mileen drive, taren drive
Equipment maintenance
Cancelled due to slippery steep road
CLOSED
Port Renfrew
2020/10/27
07:00
2020/10/27
17:00
Television
The following channels are offline:
250 BBC World News
253 CNBC
273 Global Calgary
320 Outdoor Life
456 OUTtv
Equipment failure
New equipment installed
CLOSED - SCHEDULED
Quadra Island
2020/10/27
03:00
2020/10/27
06:00
Internet
Television
Quadra Island will experience a disruption of service during the maintenance window
Equipment maintenance
Maintenance complete
CLOSED - SCHEDULED
Quadra Island
2020/10/26
06:00
2020/10/26
07:30
Internet
Television
Reedman Road will experience a disruption of service during the maintenance window
Equipment maintenance
maintenance complete
CLOSED - SCHEDULED
Burns Lake
2020/10/25
06:00
2020/10/25
06:00
Internet
Television
All of Burns Lake will be affected due to a planned BC Hydro outage
Power outage in area
BC Hydro rescheduling due to cold temperatures
CLOSED
Chase, North Shuswap, White Lake, Little Shu, Scotch Creek, AirSpeed Wireless
2020/10/23
09:00
2020/10/23
11:30
Internet
Television
Phone
Hydro outages affecting services to several towns and Bastion/Adams hill AirSpeed Wireless towers
Power outage in area
Hydro restored in all areas except North Shuswap from Eva Rd to Scotch Creek, no ETR is available
CLOSED - SCHEDULED
Eagle Bay
2020/10/22
12:00
2020/10/22
15:00
Internet
Television
Reedman Road
Equipment maintenance
maintenance complete
CLOSED
Eagle Bay
2020/10/21
14:00
2020/10/21
15:00
Internet
Television
Reedman Road
Equipment maintenance
Maintenance complete
CLOSED
Barriere, Clearwater
2020/10/21
13:20
2020/10/21
15:30
Internet
Vavenby and Russel
Unknown, under investigation
replaced radio at Russell for wireless link
CLOSED-SCHEDULED
Ashcroft/Cache Creek
2020/10/21
09:00
2020/10/21
13:30
Internet
Television
Highway 97C, Coyote
Equipment maintenance
Node swap
CLOSED
Sayward
2020/10/20
15:00
2020/10/23
23:59
Internet
Most addresses in Sayward
Unknown, under investigation
Pending
CLOSED-SCHEDULED
Clearwater
2020/10/20
10:00
2020/10/20
15:00
Internet
services may be intermittent for brief periods while we conduct maintenance at vavenby site.
Equipment maintenance
Pending
CLOSED
Old Massett
2020/10/20
10:00
2020/10/20
11:30
Internet
Television
Raven Rd
Equipment failure
Levels issue resolved
CLOSED - SCHEDULED
Lawn Hill, Masset, Miller Creek, Old Massett, Port Clements, Queen Charlotte, Sandspit, Skidegate, Tlell, Tow Hill
2020/10/20
05:00
2020/10/20
06:45
Internet
all Mascon internet service on Haida Gwaii will be off-line during this equipment upgrade window .
Equipment upgrade
Upgrade complete
CLOSED
Tobiano
2020/10/19
16:30
2020/10/20
13:00
Television
Pixelation and fuzzy screens on all channels
Unknown, under investigation
Levels adjusted at CO
CLOSED - SCHEDULED
Tobiano
2020/10/19
12:00
2020/10/19
13:00
Television
Customers may experience brief interruption to service during the maintenance window
Equipment maintenance
Maintenance complete
CLOSED
Tobiano
2020/10/16
12:00
2020/10/16
16:00
Internet
Television
Some customers may experience a brief interruption to services during the maintenance window
Equipment maintenance
maintenance complete
CLOSED
Burns Lake
2020/10/16
12:00
2020/10/16
16:00
Internet
Television
Centre, 8th, 9th, 7th, Sus, TSA, Chas, Upper Lorne, Lower Lorne, TOH
Unknown, under investigation
Pending
CLOSED
Tobiano
2020/10/15
16:00
2020/10/16
12:00
Internet
Television
TV and internet services are being affected for some customers in Tobiano. We hope to resolve things first thing Friday morning.
Unknown, under investigation
Pending
CLOSED - SCHEDULED
Tobiano
2020/10/15
09:30
2020/10/15
16:00
Internet
Television
Some customers will experience brief interruptions to TV and Internet during the maintenance window as technicians migrate services to new equipment.
Equipment upgrade
Migration complete
CLOSED - SCHEDULED
Port Renfrew
2020/10/15
03:00
2020/10/15
07:00
Internet
Television
Phone
All of Port Renfrew will experience interruption to service as techs install new UPS and Hydro connection
Equipment maintenance
Maintenance complete
CLOSED
Chase
2020/10/14
11:30
2020/10/14
13:40
Internet
Television
Phone
Cottonwood Street, Bell street, Mason street, Shepherd Street, Maple Ave, Elm Street, Brooke Drive, Ash Drive, Leighton Ave, Leighton Place, Shuswap Ave.
Unknown, under investigation
Hydro restored
CLOSED - SCHEDULED
Tobiano
2020/10/14
10:00
2020/10/14
14:30
Internet
Television
Some customers will experience brief interruptions to TV and Internet during the maintenance window as technicians migrate services to new equipment.
Equipment upgrade
Upgrades complete for the day
CLOSED
Tlell, Tow Hill
2020/10/14
09:00
2020/10/15
00:30
Internet
Slow fibre speeds
speed packages corrupted
packages replaced - speed restored
CLOSED
Barriere
2020/10/14
08:15
2020/10/14
08:16
Internet
Television
all Barriere will have brief outage for headend maintenance.
Equipment maintenance
10 g fibre jumpers moved to new port on Fibre bulkhead
CLOSED-SCHEDULED
Ashcroft/Cache Creek, Barriere, Burns Lake, Chase, Clearwater, Eagle Bay, Fraser Lake, Fort St James, Little Shuswap, Nakusp, North Shuswap, Pritchard, Sicamous, Silver Creek, Sunnybrae, White Lake, Vanderhoof
2020/10/13
24:00
2020/10/14
01:30
Television
Customers may experience a 5-15 minute interruption to TV service during the maintenance window.
Equipment maintenance
Completed
CLOSED
Quadra Island
2020/10/13
06:00
2020/10/13
06:00
Internet
Television
All of Quadra
Equipment maintenance
Rescheduled
CLOSED
North Shuswap
2020/10/10
15:13
2020/10/10
17:00
Internet
Television
Power outage affecting all of North Shuswap
Power outage in area
Pending
CLOSED
AirSpeed Wireless
2020/10/10
15:13
2020/10/10
18:00
Internet
Eagle Bay
Power outage in area
Pending
CLOSED
All Systems
2020/10/09
14:00
2020/10/13
15:00
Television
Channel 402 Teletoon West HD showing incorrect guide data
Unknown, under investigation
Corrected guide data
CLOSED - SCHEDU
LED
Tobiano
2020/10/08
09:00
2020/10/08
09:00
Internet
Television
Customers will experience brief outages during the maintenance window as we migrate to a new provisioning system to provide access to standard Mascon internet packages.
Equipment upgrade
Rescheduled
CLOSED
Sicamous
2020/10/06
11:00
2020/10/06
11:35
Internet
Television
Phone
Kerr, Stepp pit
Equipment maintenance
Maintenance complete
CLOSED
All Systems
2020/10/05
14:30
2020/10/05
21:30
Television
A power outage in Ontario is affecting about 50 channels nationally (TSN and CTV stations). No ETA has been provided
Power outage in area
Power restored
CLOSED
Sicamous
2020/10/02
07:30
2020/10/02
09:30
Internet
Television
Phone
1002 Riverside ave.
Unknown, under investigation
Failed power supply replaced
CLOSED - SCHEDULED
Nakusp
2020/09/30
11:00
2020/09/30
11:33
Internet
Television
300 blocks of 7th and 8th ave
Equipment maintenance
Maintenance complete
CLOSED-SCHEDULED
Clearwater
2020/09/30
11:00
2020/09/30
16:00
Internet
Conducting system maintenance that will affect russel/vavenby fixed wireless sites
Equipment maintenance
Complete
CLOSED
Tobiano
2020/09/29
07:00
2020/09/30
13:00
Television
The following channels are showing One Moment Please:
269 - CTV 2 Victoria
361 - W Network
266 - CBC Calgary
Equipment maintenance
Channel map changes complete
CLOSED
Port Renfrew
2020/09/29
06:00
2020/10/15
07:00
Television
Channel 269 CTV2 Vancouver HD is showing One Moment Please
Equipment maintenance
Maintenance complete
CLOSED
Ashcroft/Cache Creek
2020/09/26
12:30
2020/09/26
12:45
Internet
Television
Some customers are affected in Ashcroft/Cache Creek area due to a localized BC Hydro outage
Power outage in area
Pending
CLOSED-SCHEDULED
Vanderhoof
2020/09/25
07:00
2020/09/25
07:15
Television
Columbia, Lampitt, Ludin, Victoria, Taylor, Church, Omineca and Louvain, Connaught
Equipment upgrade
Pending
CLOSED-SCHEDULED
Nakusp
2020/09/23
11:00
2020/09/23
11:33
Internet
Television
Highway 23 N, Hotsprings, 15 Ave NW
Equipment maintenance
New amp cut in and amp reset
CLOSED-SCHEDULED
Little Shuswap
2020/09/22
22:00
2020/09/22
23:59
Internet
Television
Phone
conducting system maintenance for FTTH services, service may be intermittent while they complete
Equipment maintenance
Complete.
CLOSED
Clearwater
2020/09/21
14:30
2020/09/21
15:32
Internet
Television
evergreen seniors complex, Yellowhead community center
Equipment upgrade
cut in tap for Hydro relocate
CLOSED
Vanderhoof
2020/09/21
11:00
2020/09/21
15:30
Internet
Television
Loop, Abby, Avon, Bublitz, Erickson, Voth, Old Loop
Equipment maintenance
Equipment maintenance has been completed.
CLOSED
Fort St James
2020/09/20
14:40
2020/09/20
17:00
Internet
Television
Phone
Areas north of Ash Street, and west of 4th are without service. Technicians are on route
Unknown, under investigation
Pending
CLOSED-SCHEDULED
Fort St James
2020/09/20
06:00
2020/09/20
14:00
Internet
Television
Phone
Scheduled Hydro transmission system upgrade/maintenance will affect our services.
Power outage in area
Pending
CLOSED
North Shuswap
2020/09/19
17:07
2020/09/19
20:32
Internet
Television
Phone
North Shuswap
Power outage in area
Power has been restored.
CLOSED
AirSpeed Wireless
2020/09/19
17:07
2020/09/19
20:32
Internet
Eagle Bay, Notch Hill, Scotch Creek, Adams Hill
Power outage in area
Power has been restored
CLOSED
Vanderhoof
2020/09/17
11:00
2020/09/17
14:30
Internet
Television
Phone
Nechako, Alder, Oak, Maple, Ejner
Equipment maintenance
Pending
CLOSED-SCHEDULED
Barriere
2020/09/16
10:00
2020/09/16
14:00
Internet
Chinook wireless site will be intermittent while we conduct maintenance.
Equipment maintenance
Completed
CLOSED
Chase
2020/09/16
06:45
2020/09/16
12:00
Internet
Television
Phone
Aprrox areas South East of Shuswap Ave, and south of Bell St - Cottonwood St.
Burnt tap replaced
Pending
CLOSED-SCHEDULED
Nakusp
2020/09/16
04:00
2020/09/16
05:30
Internet
Television
Phone
Nakusp
New UPS installed
Pending
CLOSED-SCHEDULED
All Systems
2020/09/15
22:00
2020/09/16
05:00
Television
Due to network modernization TELUS is planning to conduct network maintenance which may impact Mascon services for up to 10 minutes during the maintenance window
Equipment maintenance
Cutover to new fiber
CLOSED
Clearwater
2020/09/15
09:45
2020/09/15
19:00
Internet
Television
Phone
Ferry Road, Blackpool Road, and area
Unknown, under investigation
Pending
SCHEDULED-CLOSED
Vanderhoof
2020/09/15
08:15
2020/09/15
12:00
Internet
Television
Victoria, Riverview, View, Sandy Beach
Equipment maintenance
Pending
CLOSED
Sicamous
2020/09/14
16:30
2020/09/14
23:59
Internet
Television
Phone
Kerr Road, Stepp Pit Road
Unknown, under investigation
Pending
SCHEDULED-CLOSED
Vanderhoof
2020/09/14
10:00
2020/09/14
14:45
Internet
Television
Phone
Nechako Ave, Alder, Oak, Maple and Ejner
Equipment maintenance
Pending
CLOSED
North Shuswap
2020/09/14
01:30
2020/09/14
08:20
Internet
Some areas of North Shuswap
Unknown, under investigation
Restarted CMTS cards.
CLOSED
Haida Gwaii
2020/09/13
11:30
2020/09/29
23:59
Television
Program guide for analog TV customers in Queen Charlotte / Skidegate areas is down.
Hardware failure
Hardware replaced
CLOSED
Haida Gwaii
2020/09/13
09:00
2020/09/13
10:45
Internet
Television
TV and internet service affected for Queen Charlotte / Skidegate areas.
Failed AC
Pending
CLOSED
Sicamous
2020/09/11
08:50
2020/09/11
10:00
Internet
Television
Phone
Solsqua road.
Equipment maintenance
transferred new cable leg onto node and re-routed drops.
CLOSED - SCHEDULED
Sicamous
2020/09/10
23:00
2020/09/11
07:00
Internet
Television
Phone
Sosqua rd,Old Town rd,Sundance,Bundus,Payne,Hillier,Samuelson,Cemetary,Hallfish
Equipment upgrade
Maintenance complete
CLOSED
Fraser Lake
2020/09/10
12:00
2020/09/10
13:30
Internet
Television
Murray, Stellako
Equipment maintenance
Replaced old amplifiers
CLOSED
Clearwater
2020/09/10
09:30
2020/09/10
11:00
Internet
Television
Schmidt road
Equipment upgrade
Cut in splitter to extend line down sidestreet
CLOSED
Vanderhoof
2020/09/10
07:00
2020/09/10
09:30
Internet
Television
Loop, Bublitz, Avon, Abby
Unknown, under investigation
Swapped failed line extender module
CLOSED - SCHEDULED
Tobiano
2020/09/09
13:00
2020/09/09
13:30
Internet
Television
Tobiano will experience a brief disruption to service during the maintenance window
Equipment maintenance
Maintenance complete
CLOSED
Port Renfrew
2020/09/08
14:15
2020/09/08
17:30
Internet
Television
Phone
BC Hydro event causing loss of service.
Power outage in area
Pending
CLOSED - SCHEDULED
Eagle Bay
2020/09/08
12:30
2020/09/08
13:30
Internet
Television
Eagle Bay will experience brief outage during the maintenance window
Equipment maintenance
Maintenance complete
CLOSED-SCHEDULED
Fraser Lake
2020/09/08
10:00
2020/09/08
16:00
Internet
Television
Intermittently the whole town at various times of the day.
Equipment maintenance
Pending
CLOSED
Nakusp
2020/09/05
10:00
2020/09/05
11:30
Internet
Television
13 Street NW, Hot Springs, 23 Street NW, 15 Avenue NW
Unknown, under investigation
Recovered as tech was checking RF.
CLOSED
Sicamous
2020/09/05
06:40
2020/09/05
11:00
Internet
Martin
Unknown, under investigation
Reseated transmitter in node.
CLOSED - SCHEDULED
Eagle Bay
2020/09/03
12:00
2020/09/03
12:30
Internet
Television
Eagle Bay will experience a brief interruption to service during the maintenance window.
Equipment maintenance
Maintenance complete
CLOSED
Clearwater
2020/09/02
13:30
2020/09/02
15:30
Internet
wireless customers from Clearwater to Vavenby will experience temporary outages
Equipment upgrade
Batteries replaced, IBOOT bar installed
CLOSED
Clearwater
2020/09/02
10:30
2020/09/02
12:30
Internet
wireless customers from birch island to Vavenby will have temporary outages
Equipment maintenance
aborted,upgrade to be rescheduled
CLOSED
Chase
2020/09/02
10:00
2020/09/02
10:30
Internet
Television
Phone
Sicamous ave, Shuswap ave
Equipment maintenance
Cut in new span of cable.
CLOSED
Ashcroft/Cache Creek
2020/09/02
07:00
2020/09/02
15:00
Internet
Television
All of Ashcroft will experience intermittent disruptions to service during the maintenance window
Equipment maintenance
Pending
CLOSED
Haida Gwaii
2020/09/01
17:00
2020/09/02
11:30
Internet
Television
Old Massett
failed power supply up a pole
power supply replaced
CLOSED
Vanderhoof
2020/08/31
15:20
2020/08/31
15:45
Internet
Television
Phone
Victoria St, View St, Recreation, Osprey, Sandy Beach, RiverView and Waterview
Equipment maintenance
Swapped mini bridger
CLOSED
Chase
2020/08/31
10:40
2020/08/31
12:00
Internet
Television
Phone
Sicamous ave, Shuswap ave
Equipment maintenance
Replaced tap and splice.
CLOSED
Vanderhoof
2020/08/31
10:00
2020/08/31
13:00
Internet
Television
Sandy Beach, Stewart St East
Equipment maintenance
Replaced tap.
CLOSED
AirSpeed Wireless
2020/08/31
06:00
2020/08/31
9:30
Internet
Enderby & Spall towers.
Unknown, under investigation
Replaced Switch.
CLOSED
Quadra Island
2020/08/29
23:59
2020/08/30
23:59
Internet
Television
Phone
Areas around Cape Mudge
Unknown, under investigation
Faulty equipment replaced
CLOSED
Sicamous
2020/08/28
09:45
2020/08/28
10:30
Internet
Television
Phone
9032 Swanson road Lake Mara Properties
Equipment upgrade
Replaced old line extender
CLOSED - SCHEDULED
Vanderhoof
2020/08/28
06:30
2020/08/28
09:00
Internet
Television
Loop, Bulblitz, Abby and Avon will experience brief disruption to service during the maintenance window
Equipment maintenance
Maintenance complete
CLOSED-SCHEDULED
Nakusp
2020/08/26
07:00
2020/08/26
08:07
Internet
Television
1200 Hwy 23N, Hotsprings, 13th, 15th, 16th Ave NW
Equipment maintenance
Replaced faulty ble and splice.
CLOSED
Sicamous
2020/08/25
12:00
2020/08/25
12:30
Internet
Television
Phone
Kerr and Stepp Pit rd
Equipment maintenance
Replaced faulty line extender.
CLOSED
Sicamous
2020/08/24
10:00
2020/08/24
17:30
Internet
Wolfe, Graham, Montcalm
Unknown, under investigation
Reset receiver fibre and rebalanced node.
CLOSED
Sicamous
2020/08/23
06:00
2020/08/23
13:00
Internet
Television
Phone
Some parts of siccamous
Power outage in area
Power Restored
CLOSED
Port Renfrew
2020/08/21
06:30
2020/08/21
07:30
Internet
Television
Phone
Hydro outage affecting the following areas:
North-West of WEST COAST RD, South-East of PARKINSON RD
Power outage in area
Pending
CLOSED
AirSpeed Wireless
2020/08/20
11:19
2020/08/20
11:30
Internet
P2, Duck Range
Unknown, under investigation
Power bump in area
CLOSED
Chase
2020/08/20
10:30
2020/08/20
12:00
Internet
Television
Phone
Alymer road
Equipment maintenance
Intermittent service while I setup line for future expansion.
CLOSED - SCHEDULED
Quadra Island
2020/08/20
09:00
2020/08/20
15:00
Internet
Television
April Point Rd will experience intermittent disruptions to service during the maintenance window
Equipment maintenance
Maintenance complete
CLOSED
Vanderhoof
2020/08/20
05:00
2020/08/20
07:21
Internet
Television
Maintenance will affect service briefly for Victoria St (300 - 2900 block), Riverview, View, Recreation, Sandy Beach, Osprey, 4th-5th St East, Poplar, Hwy 16, Cedar, Spruce, Silvermill, Cruise
Equipment maintenance
Pending
CLOSED - SCHEDULED
Port Alice
2020/08/20
03:00
2020/08/20
05:25
Internet
Port Alice will experience a disruption to Internet service for up to 1 hour during the maintenance window.
Equipment maintenance
integration into NOMS complete
CLOSED
Port Alice
2020/08/20
03:00
2020/08/20
08:00
Internet
NetGear cable modems having speed issues
Unknown, under investigation
Issue resolved
CLOSED
Port Renfrew
2020/08/19
12:00
2020/08/19
13:11
Internet
Television
Phone
Baird, Parkinson, Osprey, Cerantes, Powder Mainline, Godman
Unknown, under investigation
Replaced trunk launch amp.
CLOSED
Quadra Island
2020/08/19
09:00
2020/08/19
15:00
Internet
Television
Anderson to Old Ferry and April Point Rd
Equipment maintenance
maintenance complete
CLOSED
Vanderhoof
2020/08/17
11:00
2020/08/17
12:03
Internet
Television
Hwy 16, 4th-5th St, Silvermill, Poplar, Cedar, Spruce, Cruise Dr, Coach Light Motel, Hill View Motel
Equipment failure
Swapped failed Equipment
CLOSED
Vanderhoof
2020/08/13
12:00
2020/08/13
14:30
Internet
Television
All of Vanderhoof
Power outage in area
Power restored
CLOSED - SCHEDULED
Ashcroft/Cache Creek
2020/08/13
07:00
2020/08/13
17:00
Internet
Television
Cache Creek may experience brief intermittent disruptions to service during the maintenance window
Equipment maintenance
Maintenance complete
CLOSED
Ashcroft/Cache Creek
2020/08/12
11:00
2020/08/12
16:24
Internet
Television
Phone
Intermittent Outages in Cache Creek as work is performed.
Equipment maintenance
Multiple amps swapped
CLOSED-SCHEDULED
Vanderhoof
2020/08/12
06:00
2020/08/12
06:45
Internet
Television
Phone
4th - 7th St, Ryley, Silvermill, Poplar, Cedar, Spruce, Rivett, Hwy 16
Equipment maintenance
Swapped fiber at node.
CLOSED-SCHEDULED
Vanderhoof
2020/08/12
05:00
2020/08/12
05:21
Internet
Television
Phone
Nechako, 3rd to 7th St, Alder, Oak, Maple, Ejner, Redekop, William
Equipment maintenance
Swapped out TX laser in headend.
CLOSED
Fort St James
2020/08/11
15:45
2020/08/11
18:45
Internet
Television
Services in Ft St James affected by Hydro outage, no etr from Hydro at this time
Power outage in area
Hydro restored
CLOSED-SCHEDULED
Quadra Island
2020/08/11
09:00
2020/08/11
16:00
Internet
Television
Cape Mudge - Intermittent outages during maintenance
Equipment maintenance
Pending
CLOSED
Barriere, AirSpeed Wireless
2020/08/10
8:15
2020/08/10
17:00
Internet
Wireless internet customers between Kamloops and Barrier.
Unknown, under investigation
Changed radio and fixed splice.
CLOSED
Vanderhoof
2020/08/10
13:45
2020/08/10
17:00
Internet
Television
Maintenance affecting Loop Rd, VOth, Avon, Abbey, Mt.View, Bublitz, Erickson
Equipment maintenance
Maintenance complete
CLOSED - SCHEDULED
Quadra Island
2020/08/10
09:00
2020/08/10
16:00
Internet
Television
Cape Mudge - Intermittent outages during maintenance
Equipment maintenance
Maintenance complete
CLOSED
Little Shuswap
2020/08/08
21:00
2020/08/09
23:59
Internet
Television
Little shuswap, Squilax Anglemont Rd, Veterans lane
Unknown, under investigation
Service restored
CLOSED
Haida Gwaii
2020/08/08
17:00
2020/08/09
23:59
Internet
Television
Graham Island
Unknown, under investigation
MD-802 was locked up.
CLOSED
Quadra Island
2020/08/07
11:00
2020/08/07
15:00
Internet
Television
Cape Mudge will experience intermittent service during the maintenance window
Equipment upgrade
Pending
CLOSED
Port Renfrew
2020/08/06
17:00
2020/08/07
15:30
Television
DVR service across port Renfrew
Equipment failure
Pending
CLOSED
Sicamous
2020/08/06
15:00
2020/08/06
15:30
Internet
Television
Phone
Hunt road
Equipment upgrade
Added tap on Hunt road
CLOSED
Little Shuswap
2020/08/06
14:00
2020/08/06
16:31
Internet
Television
Phone
Service may be intermittent for fiber customers in little shuswap/north shuswap at this time
Unknown, under investigation
software issue
CLOSED
Ashcroft/Cache Creek
2020/08/06
13:00
2020/08/06
15:30
Internet
Television
Phone
Maintenance affecting Woodburn Dr
Equipment maintenance
Equipment replaced
CLOSED
Vanderhoof
2020/08/06
11:30
2020/08/06
12:00
Internet
Television
Maintenance on Oak Street, Maple, Ejner, Williams.
Equipment maintenance
Swapped out old taps.
CLOSED
North Shuswap
2020/08/05
10:00
2020/08/05
13:00
Internet
Celista AP is down at this time.
Unknown, under investigation
Pending
CLOSED - SCHEDULED
Ashcroft/Cache Creek, Barriere, Burns Lake, Chase, Clearwater, Fraser Lake, Fort St James, Little Shuswap, Nakusp, North Shuswap, Pritchard, Sicamous, Silver Creek, Sunnybrae, White Lake, Vanderhoof
2020/08/05
02:00
2020/08/05
06:00
Television
Due to network modernization TELUS is planning to conduct network maintenance which may impact Mascon services for up to 1 hour during the maintenance window
Equipment maintenance
Maintenance complete
CLOSED - SCHEDULED
Ashcroft/Cache Creek
2020/08/04
11:30
2020/08/04
16:00
Internet
Television
All of Cache Creek will experience brief interruptions in service while technicians perform necessary upgrades
Equipment upgrade
Upgrade complete
CLOSED
Nakusp
2020/08/02
14:00
2020/08/02
23:59
Internet
Television
All of Nakusp
Unknown, under investigation
Replaced failed equipment
CLOSED
Clearwater
2020/08/01
00:00
2020/08/01
09:50
Internet
Television
There is an outage affecting service to the area surrounding Greer Rd, which includes parts of Clearwater Valley Rd, Bohill Pl, Mountainview Rd, Downie Rd, Birch Dr.
Unknown, under investigation
Tripped breaker again
CLOSED
Chase
2020/08/01
00:00
2020/08/04
09:00
Television
Channel 220 (local weather) is offline. We hope to have this resolved as soon as possible.
Unknown, under investigation
Service restored
CLOSED
Clearwater
2020/07/31
06:00
2020/07/31
21:30
Internet
Television
All of Clearwater
Unknown, under investigation
Pending
CLOSED
Clearwater
2020/07/30
19:30
2020/07/30
21:30
Internet
Television
There is an outage affecting service to the area surrounding Greer Rd, which includes parts of Clearwater Valley Rd, Bohill Pl, Mountainview Rd, Downie Rd, Birch Dr.
Unknown, under investigation
Tripped breaker
CLOSED
Barriere, Clearwater, AirSpeed Wireless
2020/07/29
17:00
2020/07/29
23:59
Internet
Vavenby, Raft River, Birch Island, Raft Millar, Little Fort, Barriere and Kamloops
Unknown, under investigation
Replaced failed equipment to resolve heating issues
CLOSED-SCHEDULED
Barriere
2020/07/29
09:00
2020/07/29
12:00
Internet
Fishtrap and Whisper sites may have intermittent service disruption while we conduct upgrades
Equipment upgrade
Complete
CLOSED-SCHEDULED
Nakusp
2020/07/29
09:00
2020/07/29
12:21
Internet
Television
Shakespeare and Matchett Road
Equipment upgrade
Pending
CLOSED
Sicamous
2020/07/27
19:20
2020/07/27
23:59
Internet
Television
Phone
Most of Sicamous
Power outage in area
Hydro fixed the transmission circuit failure
CLOSED
Clearwater
2020/07/27
06:30
2020/07/27
09:30
Internet
Television
Ridge Drive, Lakeview Road, Dutch Lake Road, Riverview Crescent.
Unknown, under investigation
Replaced blown fuse.
CLOSED-SCHEDULED
Vanderhoof
2020/07/23
12:05
2020/07/23
02:00
Internet
Television
Douglas, Taylor, Lampitt, Lundin, Columbia, Silversmith, Stewart, Campbell
Equipment maintenance
Cut over modems to new CMTS card slot.
CLOSED
Vanderhoof
2020/07/23
10:45
2020/07/23
13:00
Internet
Television
2454 Grants Frontage Road
Equipment maintenance
Pending
CLOSED-SCHEDULED
Ashcroft/Cache Creek
2020/07/22
10:00
2020/07/22
15:25
Internet
Television
Equipment upgrade
Equipment upgrade
Changed power supply and power insterter
CLOSED-SCHEDULED
Barriere
2020/07/22
09:00
2020/07/22
12:00
Internet
Whisper and fishtrap sites will be undergoing maintenance. There may be brief outages while we complete.
Equipment maintenance
Complete
CLOSED
Quadra Island
2020/07/20
16:30
2020/07/21
03:00
Internet
all service areas for Quadra experiencing slow downloads
Unknown, under investigation
traffic restored
CLOSED
Quadra Island
2020/07/19
06:00
2020/07/19
9:30
Internet
Television
Harriet Bay Rd, Schooner rd, Smith Rd, noble rd, cramer rd, West rd, Von rd,Hyacinth Rd
(Outage is still under investigation, not all areas affected may be listed.)
Unknown, under investigation
Pending
CLOSED
Vanderhoof
2020/07/18
08:15
2020/07/18
10:17
Internet
Television
Victoria, Recreation, Riverview, Sandy Beach, View
Power outage in area
Hydro fixed a blown fuse on mainline.
CLOSED
AirSpeed Wireless
2020/07/16
14:20
2020/07/16
21:00
Internet
Enderby & Spall towers
Power outage in area
Power restored
CLOSED - SCHEDULED
Woss
2020/07/16
11:00
2020/07/16
12:00
Internet
All of Woss will experience a brief internet outage during the maintenance window.
Equipment maintenance
Maintenance complete
CLOSED - SCHEDULED
Vanderhoof
2020/07/16
09:00
2020/07/16
11:00
Internet
Television
Phone
Grant Frontage Rd., McDonald Rd., Hwy 16, Carmen Hill Rd.
Equipment maintenance
Maintenance complete
CLOSED - SCHEDULED
Haida Gwaii
2020/07/16
00:01
2020/07/16
08:00
Internet
Scheduled maintenance to upgrade and test microwave link between Prince Rupert and Haida Gwaii . Outage may last 4 hours or less , however 8 hours is reserved . Improvements are being made to allow for more bandwidth for Haida Gwaii .
Equipment upgrade
cancelled
CLOSED
Tobiano
2020/07/15
03:30
2020/07/15
09:45
Internet
Tobiano
Equipment failure
Upstream provider fibre optic issue affecting western Canada.
CLOSED - SCHEDULED
Quadra Island
2020/07/14
03:00
2020/07/14
05:00
Internet
All of Quadra Island will experience a brief disruption of service during the maintenance window.
Equipment maintenance
Completed
CLOSED - SCHEDULED
Haida Gwaii
2020/07/14
00:01
2020/07/14
00:01
Internet
All of Haida Gwaii will experience a brief disruption of service during the maintenance window while the microwave link from Mt Hays to Haida Gwaii is being upgraded to increase capacity . did not occur - to be rescheduled
Equipment upgrade
Rescheduled
CLOSED
Little Shuswap, North Shuswap, AirSpeed Wireless
2020/07/13
17:31
2020/07/14
10:40
Internet
Television
Our transport Fibre was severed affecting services at Celista, Anglemont, St Ives, Magna Bay, Little Shuswap, Adams Hill & Celista Towers.
Severed fibre
Repairs complete
CLOSED
Clearwater
2020/07/11
15:30
2020/07/11
17:30
Internet
Television
Phone
Harby Road
Unknown, under investigation
Amp failure on highway feeding Harby Road
CLOSED
Grasmere
2020/07/10
07:00
2020/07/10
12:00
Internet
All of Grasmere
Power outage in area
Power restored
CLOSED-SCHEDULED
Vanderhoof
2020/07/08
12:01
2020/07/08
03:30
Internet
Television
3rd-7th East and West, Nechako, Hwy 16, Silvermill, Spruce, Poplar, Cedar, Cruise, Oak, Ejner, Maple, Alder, William, Ryley, Rivett, Redekop
Equipment upgrade
New power supply added.
CLOSED
Barriere
2020/07/08
12:00
2020/07/08
15:00
Internet
McLure, Black Pines, and Whispering Pines wireless customers will have intermittent service outages during this time
Equipment upgrade
Pending
CLOSED
Chase
2020/07/08
10:50
2020/07/08
11:30
Internet
Television
Phone
Ash drive
Equipment maintenance
Extended mainline for relocation of hydro pole.
CLOSED - SCHEDULED
Ashcroft/Cache Creek, Barriere, Burns Lake, Chase, Clearwater, Fraser Lake, Fort St James, Little Shuswap, North Shuswap, Sicamous, Silver Creek, Sunnybrae, White Lake, Vanderhoof
2020/07/08
06:00
2020/07/14
15:00
Television
Ch 218 APTN will be temporarily unavailable
Equipment maintenance
Pending
CLOSED-SCHEDULED
Vanderhoof
2020/07/08
04:00
2020/07/08
05:00
Internet
Television
Victoria, View, Recreation, Riverview, Sandy Beach, Waterview
Equipment maintenance
Swapped out old taps.
CLOSED
North Shuswap
2020/07/07
10:30
2020/07/07
14:00
Internet
Television
Vickers, Queest, Alpine, Castle Heights, Crowfoot, Hudson, Anglemont Way
Power outage in area
Power restored
CLOSED
North Shuswap
2020/07/06
06:00
2020/07/06
08:00
Internet
Aspen, Lucerne Beach, Welch, Fransen, Hillen, William Brown, Klondike, Lonneke, Golden Spur, Ranch, Stampede, Vickers, Anglemont, Crowfoot, Mountain, Abbey, Queest, Golf Course, Squilax-Anglemont, Copper Island, Orchard, Greenwich, Columbia, Airstrip, Cedar, Pine, Gardiner, Marina, Bentley, Alpine, Castle Heights, Vickers Trail, Stevens, Hudson
Unknown, under investigation
Service restored
CLOSED
Fraser Lake
2020/07/05
09:00
2020/07/05
11:00
Internet
All of Fraser Lake
Unknown, under investigation
Resolved
CLOSED
Fraser Lake
2020/07/04
12:00
2020/07/06
12:00
Television
The Weather Channel in Fraser Lake is offline
Unknown, under investigation
Swapped out failed PowerVu receiver
CLOSED - SCHEDULED
Haida Gwaii
2020/07/03
07:00
2020/07/03
07:30
Internet
Masset will experience a 10 minute interruption to service during the maintenance window while necessary software updates are applied
Equipment upgrade
Upgrade Complete
CLOSED
Sicamous
2020/07/01
22:00
2020/07/02
16:00
Internet
Phone
Willow shores is without internet at this time.
Unknown, under investigation
Resolved
CLOSED-SCHEDULED
Vanderhoof, Fraser Lake
2020/06/22
23:00
2020/06/23
06:30
Internet
Television
Due to network modernization TELUS is planning to conduct network maintenance which will impact Mascon services for up to 10 minutes during the maintenance window
Equipment maintenance
Pending
CLOSED
North Shuswap
2020/06/17
10:15
2020/06/17
10:50
Internet
Television
Phone
Estate drive/place/close, Fraser road/crescent, Aspen road, Fairview road.
Equipment maintenance
Replaced faulty motherboard
CLOSED - SCHEDULED
Port Renfrew
2020/06/17
05:00
2020/06/17
08:30
Internet
Phone
All of Port Renfrew will experience an outage as technicians upgrade equipment
Equipment upgrade
Upgrades complete
CLOSED
Clearwater
2020/06/12
17:00
2020/06/12
20:00
Internet
Television
Riverview Crescent, Dutch Lake Road,Ridge Drive, Lakeview Road, Old North Thompson Hwy, Harby Road, Roy Road,Mountainview Road, Greer Road, Downie Road, Bohill Place, Clearwater Valley Road.
Unknown, under investigation
Pending
CLOSED
Chase
2020/06/12
16:45
2020/06/12
20:00
Internet
Television
Phone
Power outage in the area.
Power outage in area
Pending
CLOSED - OPEN
AirSpeed Wireless
2020/06/12
05:00
2020/06/12
20:00
Internet
R3, Celista
Power outage in area
Power restored
CLOSED
Barriere
2020/06/11
14:31
2020/06/11
15:28
birch dr, spruce cresent
Equipment maintenance
Replaced DC8 to splitter
CLOSED
Port Renfrew
2020/06/11
12:15
2020/06/11
15:30
Internet
An unknown event has occured causing an internet interruption to parts of Port Renfrew. It is under investigation.
Unknown, under investigation
Isue resolved itself.
CLOSED - SCHEDULED
Vanderhoof
2020/06/11
09:30
2020/06/11
13:00
Internet
Television
McDonald, Hwy 16 East, Carmen Hill, Grants Frontage
Equipment maintenance
Maintenance completed
CLOSED
Fort St James
2020/06/10
16:30
2020/06/10
18:00
Internet
Television
Stones Bay, Resort Hill, Douglas Lodge, Lakeshore
Unknown, under investigation
Power has been restored.
CLOSED
Chase
2020/06/10
10:00
2020/06/10
11:00
Internet
Television
Phone
Hillcrest, Village, Chief Jules
Equipment maintenance
Spliced broken cable
CLOSED
Barriere
2020/06/09
12:01
2020/06/09
17:00
Internet
Television
Phone
Power Rd services affected by a tree down. Crews are working on the fix.
Unknown, under investigation
Coax repaired
CLOSED
Sicamous
2020/06/08
10:40
2020/06/08
11:30
Internet
Television
Phone
Silver Sands road
Equipment maintenance
Fixed broken cable
CLOSED
Vanderhoof
2020/06/08
10:00
2020/06/08
10:56
Internet
Television
Victoria
Equipment maintenance
Swapped out old amp.
CLOSED
Vanderhoof
2020/06/04
03:00
2020/06/04
06:45
Internet
Victoria St.
Riverview
Sandy Beach
Recreation
View
Burrard
Scott's Grille
Lampitt
Columbia
Unknown, under investigation
CMTS card reset
CLOSED - SCHEDULED
Ashcroft/Cache Creek
2020/06/03
13:30
2020/06/03
14:50
Internet
Television
Cumming Blvd
Equipment maintenance
Maintenance complete
CLOSED
Fort St James
2020/06/03
07:00
2020/06/03
15:00
Internet
Television
Intermittent services affecting all of Fort St James.
Unknown, under investigation
Faulty equipment replaced
CLOSED
AirSpeed Wireless
2020/06/02
15:45
2020/06/02
23:59
Internet
A BC Hydro outage has interrupted some wireless customers.
Power outage in area
Power restored
CLOSED
Clearwater
2020/06/01
13:30
2020/06/01
14:00
Internet
Television
fawn road
Equipment upgrade
replace splitter to activat
e new road
CLOSED
Sicamous
2020/06/01
12:30
2020/06/01
12:50
Internet
Television
Phone
Conn street
Equipment maintenance
Replaced LE that was full of water.
CLOSED
Nakusp
2020/05/31
10:00
2020/05/31
14:00
Internet
Television
Phone
BC Hydro planned maintenance will affect services in the following areas:
3rd Ave NW
Nakusp Rd
Bayview Rd
Crescent Bay
Hwy 6
Kangaroo Trail
Power outage in area
Resolved
CLOSED
Clearwater
2020/05/29
13:31
2020/05/29
13.45
Internet
Television
brief outages for maintenance
murtle, robson,park drive ,helmcken,
Equipment maintenance
maintenance window cancelled, to be rescheduled
CLOSED
Chase
2020/05/29
10:30
2020/05/29
10:45
Internet
Television
Phone
Village road, Chief Jules drive, Hillcrest road
Equipment maintenance
Replaced faulty LE
CLOSED-SCHEDULED
Fort St James
2020/05/29
10:30
2020/05/29
17:00
Internet
Television
The following areas may experience brief outages during the maintenance window:
Kwan
Lower
Moose
Garvie
BC Spruce
Roberts
Motiuk
Markham Pl
Ketch
Equipment maintenance
Pending
CLOSED
Barriere
2020/05/28
6:30
2020/05/28
07:05
Internet
Southern half of Barriere
Unknown, under investigation
Other CMTS cards reset
CLOSED
Barriere
2020/05/27
07:00
2020/05/27
10:00
Internet
North half of Barriere
Unknown, under investigation
CMTS cards reset
CLOSED - SCHEDULED
Chase, Little Shuswap, North Shuswap, Pritchard, Sicamous, Silver Creek, Sunnybrae, White Lake, Clearwater, Barriere, Nakusp, Vanderhoof, Burns Lake, Fraser Lake, Fort St James, Ashcroft/Cache Creek
2020/05/27
00:01
2020/05/27
04:00
Television
Due to network modernization TELUS is planning to conduct network maintenance which could impact TV services for up to 30 minutes during the maintenance window
Equipment maintenance
Maintenance complete
CLOSED - SCHEDULED
Tobiano
2020/05/26
06:00
2020/05/26
09:00
Television
The following channels will be temporarily unavailable during the maintenance window:
Mascon Community Channels – Ch 214/215
CFJC HD – Ch 203
CBC Prince George HD – Ch 205
CBC Calgary HD – Ch 266
Equipment maintenance
Maintenance completed
CLOSED - SCHEDULED
Port Renfrew
2020/05/26
03:00
2020/05/26
20:00
Internet
Phone
Internet and Phone service may experience a brief outage during the maintenance window.
Equipment maintenance
Maintenance complete
CLOSED
Vanderhoof
2020/05/24
08:00
2020/05/24
12:00
Internet
Television
Phone
Silvermill, poplar, cedar, cruise, 5th st east, Hillview motel
2091 Hwy 16 trailer park
And coach light motel
Unknown, under investigation
Swapped failed power supply
CLOSED
Sayward
2020/05/23
08:00
2020/05/27
11:00
Television
BC 1 (channel 242) and CTV Life (channel 402) will be offline temporarily
Equipment maintenance
Ian installed new equipment
CLOSED
Vanderhoof
2020/05/21
02:00
2020/05/21
05:00
Internet
Phone
Northside, Redfern, Reid, Vanderview, Seyforth, Hawes, Hargreaves, Sackner, Hospital RD, Marrow, Einsphar and Hamilton
Equipment maintenance
Pending
CLOSED
Vanderhoof
2020/05/21
00:01
2020/05/21
02:00
Internet
Television
Phone
Victoria St, View St, Riverview Dr, Sandy Beach, Osprey, Creasy, Connaught and Columbia St
Equipment maintenance
Pending
CLOSED
Vanderhoof
2020/05/20
10:40
2020/05/20
11:15
Internet
Television
Silvermill, Poplar, Cedar Cruise, Coachlight motel
Equipment maintenance
Faulty splitter replaced
CLOSED
Nakusp
2020/05/19
10:50
2020/05/19
11:00
Internet
Television
Bartley
Equipment maintenance
Maintenance complete
CLOSED
Chase
2020/05/19
10:30
2020/05/19
12:00
Internet
Television
Phone
1226 2nd avenue, Chabelos RV park
Equipment maintenance
Re-build complete
CLOSED
Vanderhoof
2020/05/19
09:30
2020/05/19
13:00
Internet
Television
Phone
Nechako Ave, 3-7th St West, Alder,Maple,Oak,Einsphar and Redekop.
Equipment maintenance
Maintenance complete
CLOSED
Vanderhoof
2020/05/19
09:00
2020/05/19
11:00
Internet
Television
Phone
4th - 7th St East and Ryley
Equipment maintenance
Maintenance complete
CLOSED-SCHEDULED
Vanderhoof
2020/05/14
02:45
2020/05/14
03:00
Internet
Television
Phone
Reid Dr, Northside, Hospital Rd ,Vanderview, sackner, seyforth, hargreaves and redfern
Equipment maintenance
Swapped out old Lindsay 2 way
CLOSED-SCHEDULED
Vanderhoof
2020/05/14
02:00
2020/05/14
02:00
Internet
Television
Phone
2800-2900 Victoria St, riverview and Waterview
Equipment maintenance
Swapped out old Lindsay splitter that had taken on water
CLOSED-SCHEDULED
Vanderhoof
2020/05/14
00:01
2020/05/14
01:10
Internet
Television
Phone
Louvain, Burrard, church, Omineca, Douglas
Equipment upgrade
Added new power supply on Omineca St & swapped out tap at same location as it had a broken output cable
CLOSED
Nakusp
2020/05/12
14:00
2020/05/12
14:07
Internet
Television
Most of Nakusp
Power outage in area
Scheduled Hydro outage complete
CLOSED
Vanderhoof
2020/05/12
09:45
2020/05/12
13:00
Internet
Television
The following streets may experience brief interruptions to service during the maintenance window:
Victoria St.
Recreation Ave.
Connaught St.
View St.
Riverview Ave.
Sandy Beach St.
Equipment maintenance
Maintenance complete
CLOSED
Nakusp
2020/05/11
14:29
2020/05/11
17:55
Internet
Television
Most of Nakusp
Power outage in area
Restored Power
CLOSED
Vanderhoof
2020/05/08
12:15
2020/05/08
15:00
Internet
Television
3-6th St, Ryley, Silvermill, Poplar, Hwy 16, Cuise, Cedar
Unknown, under investigation
Burnt alt box at the power supply location
CLOSED
Barriere
2020/05/07
17:06
2020/05/07
18:00
Internet
All of Barriere
Unknown, under investigation
Failed hardware, replaced.
CLOSED
Nakusp
2020/05/07
07:00
2020/05/07
07:55
Internet
Television
Phone
Columbia Crest. and 8 - 9 ave NW
Unknown, under investigation
Replaced failed equipment
CLOSED
North Shuswap
2020/05/06
11:20
2020/05/06
15:00
Internet
Television
Phone
Estate, Estate Close, Estate Place, Fraser, Fraser Crescent, Fortune, Birch Close, Aspen
Equipment failure
Adjusted receiver light
CLOSED
Burns Lake
2020/05/06
07:30
2020/05/06
09:00
Internet
Television
Murphy Rd
Equipment failure
Replaced failed amp
CLOSED
Sicamous
2020/05/05
12:30
2020/05/05
12:40
Internet
Television
Phone
Kappel, Gillis
Equipment upgrade
Installing mainline splitter for leg expansion.
CLOSED-SCHEDULED
All Systems
2020/05/05
06:00
2020/05/05
10:00
Internet
We dont expect, but there may be, brief e-mail disruptions while we complete complete upgrades.
Unknown, under investigation
Complete.
CLOSED-SCHEDULED
Sayward
2020/05/05
06:00
2020/05/05
07:00
Internet
There will be brief internet disruptions while we conduct system upgrades
Equipment upgrade
Complete.
CLOSED
Nakusp
2020/05/04
07:58
2020/05/04
08:45
Internet
Television
Columbia Cres
Unknown, under investigation
Changed connection on flex jumper
CLOSED-SCHEDULED
Vanderhoof
2020/05/01
01:30
2020/05/01
7:00pm
Internet
Television
Loop Rd
Bublitz
Avon
Abby
Mountain View
Voth
Sinket View
Erickson
Northside Rd
Sackner
Vanderview
Reid Dr
Hospital Rd
Hargraves
Hamilton
Seyforth
Hawes
Marow
Redfern
Einsphar
Equipment maintenance
Pending
CLOSED-SCHEDULED
Vanderhoof
2020/05/01
00:01
2020/05/01
01:00
Internet
Television
Omineca St
Douglas St
Louvain St
Burrard St
Church St
Equipment maintenance
Pending
CLOSED
All Systems
2020/05/01
00:01
2020/05/04
11:59
Internet
cablelan.net or airspeedwireless.ca e-mail subscribers are unable to send mail (or delayed sending) to some recipients at this time. This is due to our mail server being listed at a few spam blacklist providers. Delist requests have been sent, but it may take a few days to return to normal operation.
Unknown, under investigation
Issue Resolved
CLOSED
Tobiano
2020/04/30
10:00
2020/04/30
17:00
Television
The following channels are experiencing pixelization
251 - CNN HD
306 - GOlf HD
312 - SPortsnet 360 HD
382 - TLC HD
392 - History HD
420 - AMC HD Canada
430 - Paramount Network HD
440 - A&E HD
464 - WGN HD
Unknown, under investigation
Pending
CLOSED - SCHEDULED
Vanderhoof
2020/04/29
23:59
2020/04/30
03:00
Internet
3rd St, 4th St, 5th St,6th St, 7th St, Silvermill, riley, rivet and Hwy 16
Equipment maintenance
Maintenance complete
CLOSED
Clearwater
2020/04/29
13:00
2020/04/29
13:25
Television
Phone
old north thompson, philips, ferry
Equipment maintenance
Replaced power inserter Philips node
CLOSED-SCHEDULED
Sayward
2020/04/29
06:00
2020/04/29
06:30
Internet
Internet services will b e down briefly while we conduct system upgrades.
Equipment upgrade
Completed
CLOSED
Vanderhoof
2020/04/28
17:42
2020/04/28
18:42
Internet
Television
Phone
nichaco, 4th, 5th, 6th, 7th, oak, alder, maple
Equipment maintenance
Pending
CLOSED
Vanderhoof
2020/04/28
10:30
2020/04/28
19:00
Internet
Phone
3-7th St., Silvermill, Poplar, Spruce, Cedar, Cruise, Ryley, Rivett.
Unknown, under investigation
Pending
CLOSED-SCHEDULED
Burns Lake
2020/04/28
10:00
2020/04/28
11:00
Internet
Television
Centre St
Lorne St
Babine Crescent
10 Ave
9 Ave
8 Ave
Shefford St
Carroll St
Tsa St
Witzih St
Toh Ave
Sus Ave
Equipment maintenance
Splice replaced
CLOSED - SCHEDULED
Tobiano
2020/04/28
06:00
2020/04/28
12:00
Television
Some channels will be unavailable for up to 30 minutes during the maintenance window.
Equipment maintenance
Map changes complete
CLOSED-SCHEDULED
Burns Lake
2020/04/28
06:00
2020/04/28
07:40
Internet
Centre St
Lorne St
Babine Crescent
10 Ave
9 Ave
8 Ave
Shefford St
Carroll St
Tsa St
Witzih St
Toh Ave
Sus Ave
Equipment maintenance
Bad connector on CMTS card 6
CLOSED
Tobiano
2020/04/28
06:00
2020/04/30
17:00
Television
The following channels are showing One Moment Please:
CH 401 - Disney Channel East HD
CH 266 - CBC Calgary HD
Unknown, under investigation
Faulty equipment replaced
CLOSED
White Lake
2020/04/27
05:45
2020/04/27
08:40
Internet
Internet interruption for White Lake.
Unknown, under investigation
Pending
CLOSED
Clearwater
2020/04/25
15:45
2020/04/26
18:30
Internet
Television
Ferry, Blackpool, Tomyn, Phillips, Curtis
Power outage in area
Pending
CLOSED
Burns Lake
2020/04/24
12:00
2020/04/24
12:30
Internet
Television
Phone
10th ave, Lorne St, Lower Lorne St, Sus ave, 9th ave.
Equipment maintenance
Pending
CLOSED-SCHEDULED
Nakusp, Ashcroft/Cache Creek
2020/04/22
06:00
2020/04/22
06:30
Internet
Nakusp & Ashcroft will experience a brief 5-10 minute disruption of service during the maintenance window as technicians make required network changes
Equipment maintenance
Pending
CLOSED
Ashcroft/Cache Creek
2020/04/21
11:30
2020/04/21
11:40
Internet
Television
Mesa Ave
Cornwall
Heustis
Vista Heights
Cliff
Kincaid
Unknown, under investigation
Hydro surge in area tripped breaker. Reset and services restored
CLOSED-SCHEDULED
Fraser Lake, Fort St James
2020/04/21
06:00
2020/04/21
06:30
Internet
Fraser Lake & Ft St James will experience a brief 5-10 minute disruption of service during the maintenance window as technicians make required network changes
Equipment maintenance
Pending
CLOSED
Burns Lake
2020/04/20
06:00
2020/04/20
06:30
Internet
Burns Lake will experience a 5-10 minute disruption of service during the maintenance window as technicians make required network changes
Equipment maintenance
Pending

CLOSED
Vanderhoof
2020/04/18
15:41
2020/04/18
23:59
Internet
Television
Loop Rd, Northside Rd
Unknown, under investigation
Complete
CLOSED
AirSpeed Wireless
2020/04/18
11:40
2020/04/18
12:30
Internet
Eagle Bay
Power outage in area
Power has been restored
CLOSED
Ashcroft/Cache Creek
2020/04/17
12:00
2020/04/17
13:00
Internet
Television
Rattlesnake, Elm, Kozy
Equipment maintenance
Pending
CLOSED-SCHEDULED
Sayward
2020/04/17
10:00
2020/04/17
10:15
Internet
All of Sayward will experience a brief disruption to service during the maintenance window as technicians upgrade network capacity.
Equipment upgrade
Completed.
CLOSED
Fort St James
2020/04/16
08:30
2020/04/16
10:45
Internet
Television
Pineridge, Stuart, 3-5th Ave, Eagle Court, Roberts, Mountain View, Sampson, BC Spruce, Sunset Court, Motiak, COugar Court, River Lane, Hwy 27, Kwah, Lower Rd.
Unknown, under investigation
Swapped out failing power supply.
CLOSED - SCHEDULED
Tobiano
2020/04/16
05:00
2020/04/16
05:30
Internet
Tobiano will experience a brief Internet outage for up to 10 minutes as technicians make required network changes.
Equipment maintenance
Maintenance complete
CLOSED
Ashcroft/Cache Creek
2020/04/15
08:00
2020/04/15
14:25
Internet
Television
Semlin, Cummings, Stage, Woodburn, McLean, Sun Valley
Unknown, under investigation
Complete
CLOSED-SCHEDULED
Ashcroft/Cache Creek
2020/04/14
06:00
2020/04/14
06:30
Internet
Government, Hill, TIngley, Ranch, Ash, Western, Wlm, Hollis, Riverside, Cedar, Pine, Battel, Macleod
Equipment upgrade
Pending
CLOSED
Sayward
2020/04/08
00:01
2020/04/08
10:30
Internet
Internet services have been interrupted by the upstream service provider. We are working to have things restored as soon as possible.
Unknown, under investigation
Issue resolved.
CLOSED
All Systems
2020/04/06
07:00
2020/04/06
08:50
Internet
cablelan.net/airspeedwireless.ca mail server is down at this time
Unknown, under investigation
VM's rebooted.
CLOSED
Sicamous
2020/04/04
08:00
2020/04/04
10:10
Internet
Television
Phone
Gillis Avenue and Elliot Crescent.
Unknown, under investigation
Power supply issue at the node.
CLOSED
AirSpeed Wireless
2020/04/04
04:00
2020/04/06
12:00
Internet
R3 site is down at this time.
Unknown, under investigation
Rebooted AP. working.
CLOSED
Clearwater
2020/04/01
15:30
2020/04/01
16:00
Internet
Television
Riverview Crescent
Equipment maintenance
Swapped tap that was full of water.
CLOSED
Clearwater
2020/03/31
14:00
2020/03/31
14:30
Internet
Television
birch drive
Equipment upgrade
Replaced splitter with coupler to extend service to new customer
CLOSED
AirSpeed Wireless
2020/03/30
16:45
2020/03/30
18:00
Internet
Phone
Scotch Creek tower
Unknown, under investigation
Issue resolved itself.
CLOSED
North Shuswap, AirSpeed Wireless, Chase
2020/03/30
10:30
2020/03/30
15:00
Internet
Television
Phone
A power outage has affected service. Check the BC Hydro webpage for updated details
Power outage in area
Pending
CLOSED
Vanderhoof
2020/03/29
11:45
2020/03/29
20:00
Internet
Television
Northside
Loop
Vanderview
Sackner
Erickson
Bublitz
Avon
Abby
Mountain view
Voth
Sinket view
Hospital
Reid drive
Hargreaves
Einsphar
Hawes
Seyforth
Marrow
Unknown, under investigation
Replaced Fuse
CLOSED
Fort St James
2020/03/23
14:22
2020/03/23
16:30
Internet
Television
Stuart Drive west, birch street west,7th ave west,elm street west, fir street,grove street, heathmont road,
Unknown, under investigation
Pending
CLOSED
Tobiano
2020/03/21
9:00
2020/03/21
14:20
Internet
Television
Service on Holloway Drive
Unknown, under investigation
Pending
CLOSED
Chase
2020/03/19
09:00
2020/03/19
09:50
Internet
Television
Phone
VLA road, King road
Equipment maintenance
Replaced splice outage closed
CLOSED
Nakusp
2020/03/18
09:30
2020/03/18
15:00
Internet
Television
Broadway, 1st sw,2nd sw,3rdsw,4th sw, 5th sw, 6th sw 7th sw, Nelson Ave, 1st nw,2nd nw,3rdnw,4th nw, 5th nw, 6th nw 7th nw
Equipment maintenance
Pending
CLOSED - SCHEDULED
Ashcroft/Cache Creek
2020/03/18
09:00
2020/03/18
14:00
Internet
Television
Birch Dr, Government, Copper Creek, Ash, Hill, Birch
Equipment upgrade
Upgrade comploete
CLOSED
Sicamous
2020/03/13
12:00
2020/03/13
12:50
Internet
Television
Phone
A tree is down and has caused a hydro outage. Crews are working on it presently.
Power outage in area
Pending
CLOSED-SCHEDULED
AirSpeed Wireless, Chase
2020/03/12
11:00
2020/03/12
11:10
Internet
Phone
Will be conducting maintenance on Enderby Wimax site. service may go down briefly while we work.
Equipment maintenance
Complete.
CLOSED
Fraser Lake
2020/03/12
10:00
2020/03/12
15:00
Internet
Television
Adina Cres, and Adina Place, Tunasa Drive
Equipment maintenance
Maintenance complete
CLOSED - SCHEDULED
Burns Lake
2020/03/12
09:30
2020/03/12
15:00
Internet
Television
Burns Lake
Power outage in area
Power restored
CLOSED-SCHEDULED
Chase, Little Shuswap, North Shuswap, Pritchard, Sicamous, Silver Creek, Sunnybrae, White Lake, Clearwater, Barriere, Nakusp, Vanderhoof, Burns Lake, Fraser Lake, Fort St James, Ashcroft/Cache Creek
2020/03/12
00:01
2020/03/12
04:00
Television
The following channels will be affected for up to 30 minutes during the maintenance window:

AMI HD
NFL Network HD
BBC World News HD
Equipment maintenance
Pending
CLOSED-SCHEDULED
Ashcroft/Cache Creek
2020/03/11
12:00
2020/03/11
16:00
Internet
Television
Government, Tingley, Macleod, Cariboo, Holis, Ash, Brunswick, Ranch, Riverside, Hill, Elm, Cedar Crescent, Pine, Harper Mill, Rattlesnake, Craggs, Copper, Birch, Battel, Pears
Equipment maintenance
Pending
CLOSED
Sicamous
2020/03/11
11:00
2020/03/11
11:15
Internet
Television
Phone
Davidson road, Hummingbird resort
Equipment maintenance
Replaced fluctuating line extender.
CLOSED - SCHEDULED
Ashcroft/Cache Creek
2020/03/11
09:00
2020/03/11
11:05
Internet
Television
Ashcroft, Cache Creek
Power outage in area
Power restored
CLOSED-SCHEDULED
Vanderhoof
2020/03/11
09:00
2020/03/11
16:00
Internet
Television
Northside, Redfern, Einsphar
Equipment upgrade
Pending
CLOSED - SCHEDULED
Chase, Little Shuswap, North Shuswap, Pritchard, Sicamous, Silver Creek, Sunnybrae, White Lake, Clearwater, Barriere, Nakusp, Vanderhoof, Burns Lake, Fraser Lake, Fort St James, Ashcroft/Cache Creek
2020/03/11
00:01
2020/03/11
04:00
Television
The following channels will be affected for up to 30 minutes during the maintenance window:

Fox News HD
Fox Sports Racing HD
Paramount Network HD
TLC HD
CNN HD
Golf HD
CNBC HD
MSNBC HD
Turner Classic Movies HD
AMC HD
Equipment maintenance
Maintenance complete
CLOSED
Chase
2020/03/09
14:00
2020/03/09
17:20
Internet
Television
First Street, Chase Street, Shuswap ave, first ave and Sicamous ave
Unknown, under investigation
Corroded cable core
CLOSED - SCHEDULED
Little Shuswap, North Shuswap, AirSpeed Wireless
2020/03/06
01:00
2020/03/06
05:00
Internet
Required maintenance will affect services to the following areas for up to 10 minutes at a time during the maintenance window

North Shuswap
Little Shuswap
Scotch Creek
Balmoral
Notch Hill Wireless tower
Adams Hill Wireless tower
Equipment maintenance
Maintenance complete
CLOSED - SCHEDULED
All Systems
2020/03/05
01:00
2020/03/05
02:00
Scheduled maintenance will affect access to My Mascon during the maintenance window. Services will not be affected during the maintenance.
Equipment maintenance
Maintenance complete
CLOSED
Ashcroft/Cache Creek
2020/03/04
13:00
2020/03/04
16:00
Internet
Television
Stage, Lopez
Equipment maintenance
Pending
CLOSED
Vanderhoof
2020/03/04
10:30
2020/03/04
15:00
Internet
Television
Phone
Redfern, Einsphar, Hargreaves, Omineca Trailer Park
Equipment maintenance
Maintenance complete
CLOSED
Fraser Lake
2020/03/04
10:00
2020/03/04
14:00
Internet
Television
Fraser Lake
Equipment maintenance
Pending
CLOSED
Nakusp
2020/03/04
07:00
2020/03/04
17:00
Internet
Television
Phone
Hydro outages are affecting service in most of Nakusp. Crews are on site.
Power outage in area
Pending
CLOSED
Fort St James
2020/03/03
04:45
2020/03/03
08:00
Internet
Television
Power outage affecting all of Ft St James, Hydro estimates repairs by 8am
Power outage in area
Hydro restored
CLOSED-SCHEDULED
All Systems
2020/03/03
01:00
2020/03/03
02:00
Scheduled maintenance will affect access to My Mascon during the maintenance window. Services will not be affected during the maintenance.
Equipment maintenance
Pending
CLOSED
Chase
2020/02/29
10:30
2020/02/29
15:00
Internet
Television
Phone
BC Hydro scheduled maintenance will affect services on 2nd Ave and Sicamous Ave during the maintenance window.
Power outage in area
Pending
CLOSE
Vanderhoof
2020/02/28
10:00
2020/02/28
14:00
Internet
Television
Phone
316 block of Vanderview and on Hargreaves Ave
Equipment upgrade
Pending
CLOSED
Vanderhoof
2020/02/27
10:00
2020/02/27
12:00
Internet
Television
Phone
Alder,Oak,Nechako and Seventh.
Power outage in area
Pending
CLOSED
Vanderhoof
2020/02/27
06:15
2020/02/27
10:00
Internet
Television
Phone
All services are out due to a city-wide hydro outage.
Power outage in area
Pending
CLOSED - SCHEDULED
All Systems
2020/02/27
00:00
2020/02/27
04:00
Television
Due to network modernization TELUS is planning to conduct network maintenance which will impact Mascon TV services for up to 30 minutes during the maintenance window
Equipment maintenance
Maintenance complete
CLOSED
Burns Lake
2020/02/26
11:30
2020/02/26
12:00
Internet
Television
400+ block of 4th Ave.
Equipment maintenance
Pending
CLOSED
Nakusp
2020/02/26
09:00
2020/02/26
15:00
Internet
Television
Phone
Shakespeare, Matchett, Heppner
Equipment maintenance
Reset Amps
CLOSED
Ashcroft/Cache Creek
2020/02/25
12:30
2020/02/25
13:30
Internet
Television
Stage, Cumming, Woodburn
Equipment upgrade
Pending
CLOSED
Vanderhoof
2020/02/25
12:00
2020/02/25
14:00
Internet
Television
Phone
Vanderview
Hargreaves
Equipment maintenance
Replaced equipment
CLOSED
Barriere
2020/02/25
10:15
2020/02/25
10:45
Internet
Television
mclean, amnesty, galena
Equipment maintenance
Replaced amp module on amnesty
CLOSED
Sicamous
2020/02/25
10:00
2020/02/25
10:10
Internet
Television
Phone
Cambie-Solsqua, Cemetery, Hallfish
Equipment maintenance
Replaced faulty motherboard on trunk
CLOSED - SCHEDULED
Vanderhoof
2020/02/25
09:00
2020/02/25
11:00
Internet
Television
Phone
Abby Road
Unknown, under investigation
Replaced faulty equipment
CLOSED-SCHEDULED
All Systems
2020/02/25
00:00
2020/02/25
02:30
Television
Due to network modernization TELUS is planning to conduct network maintenance which will impact TV services for up to 30 minutes during the maintenance window
Equipment maintenance
Pending
CLOSED
Vanderhoof
2020/02/24
09:30
2020/02/24
12:00
Internet
Television
Phone
Hospital Rd
Vanderveiw
Northside RD
Reid Dr
Hamilton Ave
Marrow PL
Hawes PL
Hargreaves
Redfern Dr
Sackner Dr
Seyforth Dr
Einsphar RD
Equipment maintenance
Changed out pin connector at node.
CLOSED-SCHEDULED
Vanderhoof
2020/02/21
05:00
2020/02/21
06:05
Internet
Television
Phone
Sackner, Vanderview, Reid, Northside, Hospital, Ejner, Hargreaves, Seyforth, Hawes, Morrow, Redfern
Equipment maintenance
Pending
CLOSED
Fort St James
2020/02/19
10:30
2020/02/19
15:00
Internet
Television
Sunset Court
Equipment upgrade
Pending
CLOSED
Fort St James
2020/02/19
10:30
2020/02/19
15:00
Internet
Television
Sunset Court
Equipment upgrade
CLOSED - SCHEDULED
Burns Lake
2020/02/18
10:30
2020/02/18
16:00
Internet
Television
3rd, 4th, 5th, Center
Equipment maintenance
Maintenance complete
CLOSED
Burns Lake
2020/02/16
10:00
2020/02/16
13:00
Internet
Internet outage on 3rd Ave, 4th Ave and 5th ave
Unknown, under investigation
Equipment reset
CLOSED
AirSpeed Wireless
2020/02/15
18:00
2020/02/15
20:00
Internet
Hydro outage affecting Wireless customers of Eagle Bay 001 and Eagle Bay 002.
Power outage in area
Pending
CLOSED
Fort St James
2020/02/14
13:00
2020/02/14
13:28
Internet
Television
3 - 5th ave, Sunset, Greenview, Mountainview Rd, Lower Rd and Robert's Rd.
Equipment maintenance
Pending
CLOSED
Chase
2020/02/13
13:00
2020/02/13
13:20
Internet
Television
Phone
Pauquette road
Equipment upgrade
Replaced old line extender.
CLOSED
Nakusp
2020/02/12
09:30
2020/02/12
09:50:30
Internet
Television
900 block of Broadway
Equipment maintenance
Maintenance complete
CLOSED
Burns Lake
2020/02/11
17:30
2020/02/12
16:20
Internet
Some internet fluctuations are occurring on the 300-400 block of Hill St, 160 Hwy 16, Carrol St, and 300-400 block of Third to Fifth Ave.
Unknown, under investigation
Equipment reset
CLOSED
Fort St James
2020/02/10
11:00
2020/02/10
12:59
Internet
Television
Phone
Greenview, Mountain View
Equipment maintenance
Pending
CLOSED - SCHEDULED
Chase
2020/02/10
10:00
2020/02/10
11:00
Internet
Television
Phone
Customers may experience a brief outage during the maintenance window due to necessary network maintenance
Equipment maintenance
Maintenance complete
CLOSED
Nakusp
2020/02/10
08:30
2020/02/10
10:20
Internet
Television
854-1002 Columbia Crescent
Unknown, under investigation
Services have been restored.
CLOSED
Chase, Pritchard
2020/02/08
05:00
2020/02/08
15:00
Internet
Television
Unknow outage from chase to prichard
Unknown, under investigation
Equipment reset
CLOSED
Nakusp
2020/02/06
15:00
2020/02/06
18:00
Internet
Television
Phone
6th Ave, 7th Ave, 8th Ave of Broadway St. W.
Unknown, under investigation
Pending
CLOSED
AirSpeed Wireless
2020/02/06
10:45
2020/02/06
11:00
Internet
Hydro outage affecting wireless customers of P2 and Duck 4888.
Power outage in area
Pending
CLOSED-SCHEDULED
Little Shuswap
2020/02/06
10:00
2020/02/06
14:00
Internet
Television
Phone
Equipment upgrades and maintenance will cause brief interruptions in service
Equipment upgrade
Pending
CLOSED-SCHEDULED
Little Shuswap
2020/02/05
09:00
2020/02/05
12:00
Internet
Television
Phone
Shouten rd, Veterans Lane, Dancing Fawn
Equipment upgrade
Pending
CLOSED
AirSpeed Wireless
2020/02/05
07:50
2020/02/05
9:15
Internet
Hydro outage affecting wireless customers of Kennedy Tower.
Unknown, under investigation
Pending
CLOSED
AirSpeed Wireless
2020/02/04
11:00
2020/02/04
14:00
Internet
Balmoral
Equipment upgrade
Pending
CLOSED
AirSpeed Wireless
2020/02/03
12:35
2020/02/04
08:45
Internet
Vavenby
Power outage in area
Pending
CLOSED
Little Shuswap
2020/02/03
12:30
2020/02/03
13:30
Internet
Phone
Modems may reboot due to system upgrade, causing a brief interruption in internet.
Equipment upgrade
Pending
CLOSED
All Systems
2020/02/02
15:15
2020/02/10
15:00
Phone
A rock slide between North Bend and Basque, BC, has caused fibre damage, which is causing certain calls (incoming and outgoing) to fail. The lines have been partially restored, and crews are now waiting for CP rail to clear the area before new fibre can be laid.
Unknown, under investigation
Pending
CLOSED
Burns Lake
2020/01/31
15:00
2020/02/04
14:20
Television
Channel 220 (Mascon Local Weather). Until this is resolved, please call the Smithers automated weather hotline at 250-847-1958
Unknown, under investigation
Pending
CLOSED-SCHEDULED
AirSpeed Wireless
2020/01/31
11:00
2020/01/31
12:00
Internet
Wireless customers serviced from Scotch Creek, Balmoral, will experience a brief outage during the maintenance window as technicians perform necessary equipment maintenance.
Equipment maintenance
Installed new IBoot bar.
CLOSED
AirSpeed Wireless
2020/01/31
08:30
2020/01/31
12:00
Internet
Balmoral tower
Unknown, under investigation
Fixed signal between APs.
CLOSED - SCHEDULED
Little Shuswap
2020/01/30
07:00
2020/01/30
09:00
Internet
Television
Phone
Little Shuswap rd West from 1528 and lower
Equipment upgrade
Rerouted network to new CMTS card
CLOSED
Sicamous
2020/01/28
12:00
2020/01/28
14:00
Internet
Television
Phone
Amy road, Amhurst crescent
Equipment upgrade
Replaced 2 line extenders for better reliability
CLOSED
Chase
2020/01/27
13:30
2020/01/27
14:20
Internet
VLA Rd, King Rd, Aylmer Rd.
Unknown, under investigation
Blown fuses on VLA/Alymer
CLOSED
North Shuswap
2020/01/27
12:30
2020/01/28
18:00
Internet
Television
Phone
Hydro outage,
Magna Bay,
Anglemont,
and parts of Celista
Power outage in area
Pending
CLOSED
AirSpeed Wireless
2020/01/27
11:00
2020/01/27
18:00
Internet
Hydro outage affecting Wireless customers of Eagle Bay.
Power outage in area
Pending
CLOSED
Chase
2020/01/22
11:00
2020/01/22
11:20
Internet
Television
Phone
1st ave, Haldane st, Pine ave, Chase st
Equipment upgrade
Replaced old line extender.
CLOSED
Clearwater
2020/01/21
13:45
2020/01/21
13:55
Internet
Television
apartments 240 park drive
Equipment maintenance
replaced cable coax adapter
CLOSED
Vanderhoof
2020/01/20
10:00
2020/01/20
13:00
Internet
Television
Phone
Alder Ave, Maple Crescent,Oak St., Nechako Ave, Ejner Rd.
Equipment maintenance
Swapped equipment.
CLOSED
Burns Lake
2020/01/20
07:00
2020/01/21
11:15
Channel 220
Unknown, under investigation
Weather channel restored
CLOSED
AirSpeed Wireless
2020/01/19
17:00
2020/01/19
18:30
Internet
Hydro outage affecting airspeed wireless customers of the Enderby tower.
Power outage in area
Power restored
CLOSED
Chase
2020/01/17
8:25
2020/01/17
09:35
Internet
Television
North east section of Chase, from Hillside to Hwy 1, and from Haldane to Bay Dive
Unknown, under investigation
Blown fuse at Chase node 5
CLOSED
Pritchard
2020/01/17
11:40
2020/01/17
15:00
Internet
AirSpeed Wireless customers in the Pritchard and Chase areas
Unknown, under investigation
Temporary power issue
CLOSED
Vanderhoof
2020/01/15
09:25
2020/01/15
10:40
Internet
Television
Vanderhoof. Truck hit power pole.
Power outage in area
Pending
CLOSED
Vanderhoof
2020/01/14
10:40
2020/01/14
12:25
Internet
Television
Third, Fourth, Nechako, Ejner, Second, Alder, Oak, Maple
Unknown, under investigation
Reset levels.
CLOSED
Clearwater
2020/01/14
09:00
2020/01/15
16:00
Internet
Television
Old North Thompson Highway, Schmidt Rd.
Unknown, under investigation
Pending
CLOSED
Chase
2020/01/13
16:00
2020/01/13
18:40
Internet
Village Rd, lakeview rd,Hillcrest Rd, mountainview rd, chief jules rd, chase Bridge rd
Unknown, under investigation
High node levels due to temperature
CLOSED
Fort St James
2020/01/13
08:40
2020/01/13
11:48
Internet
Television
Roberts, Motiuk, Lower Road, Kwah, Second, BC Spruce Trailer Park
Unknown, under investigation
Reset levels.
CLOSED
Sicamous
2020/01/12
16:00
2020/01/13
10:53
Internet
Television
Fleury, Mara West, Coach, Old Spallumcheen
Unknown, under investigation
Replaced blown fuses in 5 different amps.
CLOSED
Burns Lake
2020/01/12
09:00
2020/01/14
12:36
Television
Mascon Local Weather (Ch.220) Is currently unavailable.
Unknown, under investigation
Cleared snow off of dish and reset receiver.
CLOSED
Barriere
2020/01/09
10:15
2020/01/09
10:20
Internet
Wireless internet customers off Chinook tower will see a short service interruption
Equipment maintenance
Power has been restored.
CLOSED
Fraser Lake
2020/01/09
10:00
2020/01/09
14:00
Internet
Television
Chowsunket, Endako, Chiloka, Taluk, Mouse Mtn Rd, Carrier Cr, Tunasa, Simon Fraser Ave.
Equipment upgrade
Upgrade complete
CLOSED-SCHEDULED
Chase
2020/01/09
06:30
2020/01/09
06:45
Television
All of chase Tv
Equipment maintenance
Pending
CLOSED
Vanderhoof
2020/01/08
10:45
2020/01/08
11:45
Internet
Television
Phone
Loop Rd, Voth, Bublithz, Avon, Abby, Mountain View, Erickson, Vanderview, Northside, Reid, Sackner, Hargraves, Einshpar, Seyfourth, Marow, Hawes, Lebler.
Equipment maintenance
rescheduled
CLOSED
Fraser Lake
2020/01/08
10:00
2020/01/08
15:00
Internet
Television
Chowsunket, Endako, Chilako, Taluk Crescent, Mouse Mountain Road, Carrier Crescent, Tunasa Drive, Simon Fraser Ave.
Equipment upgrade
Upgrade complete
CLOSED
Nakusp
2020/01/07
13:30
2020/01/07
19:30
Internet
Television
Bayview area
Power outage in area
Power restored
CLOSED
AirSpeed Wireless
2020/01/06
21:00
2020/01/07
14:00
Internet
Phone
Notch Hill site is down at this time.
Unknown, under investigation
Fixed broken cable. Service restored.
CLOSED
Vanderhoof
2020/01/06
10:00
2020/01/06
14:30
Internet
Television
Dushop
Equipment maintenance
Maintenance complete
CLOSED
AirSpeed Wireless
2020/01/03
20:35
2020/01/06
09:00
Internet
Towers in Barrier:Chinook, Fishtrap, Chu Chua, Chindar, Whisper, Mt.Lolo
Power outage in area
Backup power restored
CLOSED
Chase
2020/01/02
06:00
2020/01/02
11:15
Internet
Television
Phone
VLA Rd, King Rd, Vetran Rd, Drakes Landing, Aylmer Rd.
Unknown, under investigation
Blown fuse in node
CLOSED
White Lake
2020/01/02
06:00
2020/01/03
10:00
Internet
Television
Hydro outage affecting services on Schmid, Heron, White Lake Rd.
Power outage in area
Power has been restored.
CLOSED
AirSpeed Wireless
2020/01/01
06:00
2020/01/04
19:30
Internet
Television
Phone
BC hydro power outage has caused disruption in services affecting wireless customers
of Eagle Bay, Scotch Creek, Tappen.
Power outage in area
Power has been restored.
CLOSED
North Shuswap
2020/01/01
06:00
2020/01/04
15:00
Internet
Television
Hydro outages currently affecting services in Magna Bay, St Ives, Lee Creek, Celista, Anglemont
Power outage in area
Power has been restored
CLOSED
Barriere
2019/12/31
09:00
2019/12/31
18:00
Internet
Wireless customers from Mclure into Kamloops including Westsyde Rd, are currently offline due to heavy snow fall.
Equipment failure
Pending
CLOSED
Sicamous
2019/12/31
07:30
2019/12/31
11:00
Internet
Television
Phone
BC Hydro outage at South end of Mara Lake
Power outage in area
Pending
CLOSED
All Systems
2019/12/31
07:20
2020/01/02
18:00
Internet
Television
Phone
BC Hydro outages are intermittently our service, affecting multiple areas. Even though you may have power, we may have to wait for Hydro to repair lines before we can repair ours.
Power outage and lines down in areas
Pending
CLOSED
Sicamous
2019/12/31
07:15
2019/12/31
10:00
Internet
Television
Phone
Cambiw-Solsqua Rd, Tripple R Rd, Cemetary Rd, Hall-Fish Rd, Raven Rd, Bundus Rd, Payne Rd, Sundance Rd
BC Hydro-related outage
Pending
CLOSED
Sicamous
2019/12/30
11:25
2019/12/30
13:00
Internet
Television
Phone
Service at 326 Mara Lake Lane has been interrupted. Technicians are on route to investigate.
Unknown, under investigation
Moisture in the lid caused bad reverse port.
CLOSED
Clearwater
2019/12/27
13:30
2019/12/27
15:00
Internet
Television
webbewr, white , stegg
Equipment upgrade
Pending
CLOSED
North Shuswap
2019/12/24
12:30
2019/12/24
13:00
Television
Channels 206-211 are affected. This is under investigation
Unknown, under investigation
Pending
CLOSED
Clearwater
2019/12/24
10:30
2019/12/24
1130
Internet
Television
webber,white, stegg
Equipment upgrade
Replaced tap, fault connector
CLOSED
Barriere, Kamloops
2019/12/23
06:20
2019/12/23
14:30
Internet
Fishtrap Creek, Whisper, Westsyde
Unknown, under investigation
Replaced faulty batteries, power restored to site.
CLOSED
Nakusp
2019/12/20
14:56
2019/12/20
18:00
Internet
Television
Phone
Hydro outage affecting Alexander and Hepper Rd. No ETA yet from BC Hydro,
Power outage in area
Pending
CLOSED
Little Shuswap, North Shuswap, Pritchard, AirSpeed Wireless, Chase
2019/12/19
9:55
2019/12/19
15:00
Internet
Television
Phone
Various BC Hydro outages affecting service
Power outage in area
Pending
CLOSED
Chase, Little Shuswap, North Shuswap, Pritchard, Sunnybrae, White Lake, AirSpeed Wireless
2019/12/19
09:55
2019/12/19
21:00
Internet, TV, Phone
Television
Phone
There has been a break in service from our upstream provider that is affecting data (including some cell towers) from Chase to close to Salmon Arm.

The data-transport teams are working on restoring service, but they have not provided us with an ETA. (update, ETA is 4 hours)
Pole fire.
Completed repairs.
CLOSED
Sunnybrae
2019/12/19
08:00
2019/12/19
15:00
Internet
Television
Phone
Sunnybrae Hydro outage
Power outage in area
Pending
CLOSED
North Shuswap
2019/12/18
18:39
2019/12/18
23:59
Internet
Television
Phone
hydro outage,
Vickers Trail,
Hudson,
Anglemont Way,
Alpine Rd,
Crowfoot Dr,
Queest Rd
Power outage in area
Pending
CLOSED
Sicamous
2019/12/18
18:00
2019/12/19
23:00
Internet
Television
Phone
Hydro outage,
Samuelson Road,
Cemetary Rd,
Triple R Rd,
Raven Rd,
Bundus Rd,
Cambie Solsqua Rd,
Payne,
Sundance,
Power outage in area
Pending
CLOSED
Sicamous
2019/12/18
16:30
2019/12/18
19:00
Internet
Television
Phone
5 customers on Samuelson Rd and 1 customer on Solsqua
Unknown, under investigation
Pending
CLOSED
Sicamous
2019/12/18
10:00
2019/12/18
13:30
Internet
Television
Phone
All of Sicamous.
Power outage in area
Hydro restored to area
CLOSED
Sicamous
2019/12/18
09:00
2019/12/18
13:00
Internet
Television
Phone
Eagle Valley Manor.
Unknown, under investigation
Replaced faulty power supply
CLOSED
North Shuswap
2019/12/18
08:00
2019/12/18
11:00
Internet
Television
Phone
Hydro outage affecting Vickers Trail, Alpine Road, Castle Heights, Hudson Road, Crawfoot Drive, Queest Road.
Power outage in area
Pending
CLOSED-SCHEDULED
Vanderhoof
2019/12/17
11:50
2019/12/17
12:30
Internet
Equipment maintenance will affect internet service on the following streets:
4th
Rivett
5th
Hunter Ln
6th
Corey Ln
7th
Silver Mill
Poplar
Cedar
Spruce
Dump rd
Willow rd
Bradley Ln
6th
6.5th
2nd
3rd
Nechako Ave
Nichporuk rd
Alder
Oak
Ejner
Redekop
William
Maple
Kenny Dam
Equipment maintenance
Maintenance complete
CLOSED - SCHEDULED
Ashcroft/Cache Creek
2019/12/16
09:00
2019/12/16
09:15
Internet
Television
Hydro planned outage will affect the following locations:
Basque Rd
408 Brink St
Trans Canada Hwy
1094 Collins Rd
Battel Ave / Pine St
Coyote Hill Rd
Campbell Mtn
Power outage in area
Hydro restored
CLOSED
Vanderhoof
2019/12/14
12:35
2019/12/14
12:50
Internet
Television
Phone
Outage in Vanderhoof and FraserLake
Unknown, under investigation
Pending
CLOSED
Sicamous
2019/12/13
07:00
2019/12/13
12:00
Internet
Television
Hydro outage affecting Hallfish Rd, Cemetary Rd, Triple R Rd, Raven Rd, Bundus Rd, Cambie Solsqua, Payne Rd, Sundance.
Power outage in area
Pending
CLOSED
Sicamous
2019/12/12
11:00
2019/12/12
12:00
Internet
Television
Phone
Dogwood avenue
Equipment upgrade
Upgraded equipment
CLOSED
Tobiano
2019/12/11
16:20
2019/12/12
12:00
Television
Tobiano
Unknown, under investigation
Tobiano Communications failed hardware has been reset
CLOSED - SCHEDULED
Ashcroft/Cache Creek
2019/12/11
12:00
2019/12/11
16:00
Internet
Television
Phone
Ashcroft - Brunswick
Cache Creek - Winchester, Nugget, and Frontier
Equipment maintenance
Maintenance complete
CLOSED-SCHEDULED
Nakusp
2019/12/11
09:00
2019/12/11
10:50
Internet
Television
799 9a Ave(Canyon Court Trailer Park)
Equipment maintenance
Pixelization resolved
CLOSED
North Shuswap
2019/12/09
18:30
2019/12/09
22:00
Internet
Hydro outage due to a motor vehicle accident affecting Wireless customers of Eagle Bay 001 and Eagle Bay 002.
Power outage in area
Pending
CLOSED
Nakusp
2019/12/06
09:00
2019/12/06
16:45
Internet
Television
Phone
Maintenance for Canyon Court at 799 9A Ave. 6 Subscribers will experience intermittent service
Equipment maintenance
Pending
CLOSED
Tobiano
2019/12/06
07:00
2019/12/12
08:00
Television
Channel 401 - Disney Channel is currently unavailable
Unknown, under investigation
Equipment updated
CLOSED
Tobiano
2019/12/05
07:00
2019/12/06
14:00
Television
The following channels are currently offline:
AMI Audio
Disney Channel West
CTV News Channel HD
Fashion HD
MTV Canada HD
CTV Drama HD
CTV Life HD
E! HD
Unknown, under investigation
Resolved
CLOSED - SCHEDULED
Tobiano
2019/12/05
06:00
2019/12/05
14:00
Television
The following channels will be affected due to system maintenance:
BBC Canada HD
AMI Audio
The Weather Network HD
W Network HD
Teletoon West HD
Global Calgary HD
Global Edmonton HD
City TV Calgary HD
Adult Swim HD
Disney Channel West
CBC News Network HD
Discovery Ch HD
Family East HD
Turner Classic Movies HD
CTV Comedy HD
Global Okanagan HD
CTV News Channel HD
Fashion HD
MTV Canada HD
CTV Drama HD
E! HD

Once maintenance is complete the following NEW channels will be available:
Ch 223 - CPAC HD
Ch 462 - WPIX HD
Ch 224 - SRC Montreal
Ch 327 - NFL Network HD
Equipment maintenance
Maintenance complete
CLOSED
Fort St James
2019/12/04
11:00
2019/12/04
14:20
Internet
Television
Phone
Stones Bay Road
Resort hill Road
Douglas Lodge Road
Unknown, under investigation
Swapped out failed 90Vlt pwr supply and tracked down a dead short on a 2/way tap that was taking out the whole node
CLOSED - SCHEDULED
Ashcroft/Cache Creek
2019/12/04
10:00
2019/12/04
16:00
Internet
Television
Collins Roads, Winchester, Frontier and Nugget. During the maintenance hours, there will be brief service interruptions around Government Street, Tingley, Hill, Ash, Pine, Battel, Ranch, Western, Brunswick, Riverside, Rattlesnake, Cozy and Old Cariboo.
Equipment maintenance
Maintenance complete
CLOSED-SCHEDULED
Nakusp
2019/12/04
09:00
2019/12/04
12:04
Internet
Television
Phone
Upper Brouse Rd.
Equipment upgrade
Overspacing corrected, EOL levels are good
CLOSED
Barriere
2019/12/04
09:00
2019/12/04
10:00
Internet
Television
Dixon creek road
Equipment upgrade
Put in splitter
CLOSED
Fraser Lake
2019/12/03
11:00
2019/12/03
11:00
Internet
Television
Francois Drive.
Nadina Drive.
Nadina Cresent.
Tunasa Crescent.
Chowsunket Drive.
Endako Ave.
McMillian Ave.
Tunasa Drive.
Mouse Mountain Ave.
Equipment upgrade
RESCHEDULED
CLOSED-SCHEDULED
Fort St James
2019/12/03
10:30
2019/12/03
12:38
Internet
Television
Phone
Stones Bay Rd, Resort Hill Rd, Douglas Lodge Rd
Unknown, under investigation
Swapped upstream splitter/jumper
CLOSED
Sicamous
2019/12/03
10:00
2019/12/03
10:35
Internet
Television
Phone
Pine street, Yew avenue, Birch avenue, Spruce street
Equipment upgrade
Replaced faulty line extender
CLOSED
Vanderhoof
2019/12/02
10:00
2019/12/02
11:30
Internet
Television
Phone
Victoria, Riverview, Recreation, Sandy Beach, Omineca
Equipment maintenance
Maintenance complete
CLOSED
Barriere
2019/11/30
18:31
2019/12/02
10:41
Internet
Chu Chua, Whisper, Fishtrap, Chinook, Mt. Lolo, West Syde, Chindar
Unknown, under investigation
Breaker on the UPS tripped.
CLOSED
Sicamous
2019/11/29
10:00
2019/11/29
17:00
Internet
Pine and Spruce Streets, and possibly the near surrounding area are experiencing internet issues. Line technicians are investigating.
Unknown, under investigation
Replaced faulty LE
CLOSED-SCHEDULED
Vanderhoof
2019/11/28
00:01
2019/11/28
05:45
Internet
New equipment is being installed to increase system reliability. Service will be affected for the following streets:

1) Burrard
2) Church
3) Lampitt
4) Columbia St East and West
5) Louvain
6) Douglas
7) Cambpell
8) Lundin
9) Stewart St East and West
10) Omineca
11) Victoria
12) Riverview
13) Creasy
14) View
15) Recreation
16) Osprey
17) Sandy Beach
18) Connaught
Equipment upgrade
New Mascon headend installed
CLOSED-SCHEDULED
Nakusp
2019/11/27
09:00
2019/11/27
10:30
Internet
Television
Phone
Columbia Crescent
9A ave
Equipment upgrade
Upgrade complete
CLOSED-SCHEDULED
Vanderhoof
2019/11/27
06:00
2019/11/27
07:40
Phone
Customers will experience an outage on the phone system for about 1hr.
Equipment maintenance
Pending
CLOSED-SCHEDULED
Vanderhoof
2019/11/26
09:00
2019/11/26
11:30
Internet
Television
Phone
200 - 400 Block of 2nd - 3rd St west
Equipment failure
Pending
CLOSED - SCHEDULED
Vanderhoof
2019/11/26
05:00
2019/11/26
07:00
Internet
Television
Phone
1)Nechacko Ave
2)2nd – 7th St East and West
3)Ryley Ave
4)Silvermill
5)Poplar Ave
6)Cedar Ave
7)Cruise Dr
8)Spruce St
9)Ejner RD
10)Maple St
11)Oak St
12)Redekop RD
13)Alder Ave
14)William RD
Equipment maintenance
Maintenance complete
CLOSED
Little Shuswap
2019/11/25
08:00
2019/11/25
12:00
Internet
Squilax Centre node, Band office node, Little Shuswap west node, Dancing Fawn node
Unknown, under investigation
Replaced failed receiver 4 pack
CLOSED
Ashcroft/Cache Creek
2019/11/24
16:00
2019/11/24
19:00
Internet
Television
Multiple units at 825 Hill
Unknown, under investigation
Pending
CLOSED
Barriere
2019/11/21
13:00
2019/11/21
1340
Internet
Television
armour mt Trailer park
Equipment upgrade
replaced old tap Armour mountain tp
CLOSED
Barriere
2019/11/21
06:00
2019/11/21
09:00
Internet
All wireless customers of Chinook, Fishtrap and Mt Lolo.
Equipment failure
Equipment replaced, service restored
CLOSED
Barriere
2019/11/21
04:30
2019/11/21
09:00
Internet
Television
All of Barriere
Equipment failure
Equipment replaced, services restored
CLOSED
Chase
2019/11/19
14:20
2019/11/19
14:45
Internet
Television
Phone
Cedar, Coburn, Paquette
Equipment failure
Replaced faulty LE
CLOSED
Chase
2019/11/19
11:15
2019/11/19
11:45
Internet
Television
Phone
Okanagan, Thompson, Macpherson, Shaw, Coburn, Paquette, Cedar, Foothills, Sicamous, Margery
Equipment upgrade
Replaced old Line Extender for better reliability
CLOSED
Vanderhoof
2019/11/19
09:25
2019/11/19
09:36
Internet
Television
Markay, Aspen, East Derksen, McDonald, Stark, Smedley
Equipment maintenance
Swapped CMTS card.
CLOSED-SCHEDULED
Vanderhoof
2019/11/19
08:00
2019/11/19
16:00
Internet
Television
Aspen Drive
Equipment maintenance
Pending
CLOSED
Chase
2019/11/18
12:10
2019/11/18
12:45
Internet
Television
Phone
VLA road, King road
Equipment upgrade
Replaced old line extender for better reliability
CLOSED
Fort St James
2019/11/16
07:30
2019/11/16
18:00
Internet
Television
Hydro outage effecting all of Fort St James
Power outage in area
Pending
CLOSED
Sicamous
2019/11/15
10:30
2019/11/15
11:30
Internet
Television
Phone
Kappel St, Yew ave, Alder ave, Birch ave, Maduik ave, Gillis ave, Birch ave, Cottonwood ave, Dogwood ave
Equipment maintenance
Replaced 2way splitter, 17 tap and piece of cable that is causing noise on Kappel node.
CLOSED-SCHEDULED
AirSpeed Wireless
2019/11/15
06:00
2019/11/15
06:15
Internet
Phone
Enderby and Tappen areas may go down briefly while we conduct maintenance.
Equipment maintenance
Complete
CLOSED
Fort St James
2019/11/13
20:00
2019/11/14
10:00
Internet
Television
All Mascon TV and Internet services have been impacted in Fort St James due to a power outage caused by a motor vehicle accident.
Power outage in area
Hydro restored
CLOSED - SCHEDULED
Vanderhoof
2019/11/13
08:00
2019/11/13
10:00
Internet
Television
Phone
Equipment upgrade affecting:

Northside Road
Vanderview Dr
Reid Dr
Sackner Road
Hargreaves Ave
Seyforth Dr
Hamilton Ave
Redfern Dr
Hawes Place
Marrow Place
Einsphar Road
Lebler Road
Equipment upgrade
Upgrades complete
CLOSED
Vanderhoof, Fraser Lake
2019/11/13
06:45
2019/11/14
02:00
Internet
Television
Phone
All Mascon TV and Internet services have been impacted in Fraser Lake and Vanderhoof due to a fibre line being cut caused by a vehicle accident.
Unknown, under investigation
Fibre break repaired
CLOSED
Chase
2019/11/12
10:30
2019/11/12
13:00
Internet
Television
Phone
VLA road, King road
Equipment upgrade
Completed VLA rebuild
CLOSED
Sicamous
2019/11/12
08:00
2019/11/12
13:00
Internet
Television
Phone
Power outage in sicamous is causing service disruption. not ETA from hydro at this time.
Power outage in area
Pending
CLOSED
Vanderhoof
2019/11/12
06:00
2019/11/12
07:45
Internet
Television
Phone
Loop Rd
Erickson
Bublitz
Avon
Abbey
Voth
Martens
Mill
Mountain View
Sinket View
Robb
Equipment maintenance
New node installed
CLOSED
AirSpeed Wireless
2019/11/12
06:00
2019/11/12
12:00
Internet
Customers serviced from Kennedy, Balmoral, Bastion Bay and Hurricane Bay towers
Power outage in area
Hydro restored
CLOSED-SCHEDULED
Vanderhoof
2019/11/07
05:00
2019/11/07
09:10
Internet
Television
Phone
Interruption of service for Markay, Derksen, Aspen, Mcdonald, Smedley, Stark, Grants Frontage Rd, Ens Rd, Speedway, Dushop
Equipment upgrade
maintenance complete
CLOSED
Vanderhoof
2019/11/06
09:00
2019/11/08
14:30
Television
Channel 220 "Local Weather".
Equipment maintenance
Channel has been restored.
CLOSED - SCHEDULED
Vanderhoof
2019/11/06
04:00
2019/11/06
08:30
Television
TV services in Vanderhoof will be unavailable for up to 5 hours during the maintenance window as we upgrade our TV content delivery system. Full news story available here: https://mascon.ca/mascon-tv-content-delivery-upgrade/
Equipment upgrade
Nasrac migration complete
CLOSED
Fort St James
2019/11/03
14:00
2019/11/06
17:00
Internet
Areas East of Highway 27 will experience slow internet or loss of service.
Unknown, under investigation
Pending
CLOSED
Vanderhoof
2019/11/01
14:05
2019/11/01
14:10
Internet
Television
Omineca St
Equipment maintenance
replaced equipment
CLOSED
Clearwater
2019/10/31
11:00
2019/10/31
15:20
Internet
Television
eden, hydro buck, clearwater valley road
Equipment upgrade
Service redirected
CLOSED
Ashcroft/Cache Creek
2019/10/30
11:00
2019/10/30
18:20
Internet
Television
Western Ave
Equipment upgrade
Broken mainline cable repaired, multiple taps replaced.
CLOSED
Clearwater
2019/10/30
10:30
2019/10/30
15:30
Internet
Television
eden, hydro,buck clearwater valley road
Equipment upgrade
Rebuild done for the day
CLOSED - SCHEDULED
AirSpeed Wireless
2019/10/30
10:00
2019/10/30
13:00
Internet
AirSPEED wireless customers serviced from Mt Tappen may experience a brief outage during the maintenance window.
Equipment maintenance
Maintenance complete
CLOSED
Fort St James
2019/10/29
11:00
2019/10/29
11:30
Internet
Television
1) Douglas Ave
2) Ash St West and East
3) Carnell St
4) Elm St
5) Dogwood St
6) Birch St
7) 2nd Ave West
8) 4th Ave West
Equipment maintenance
Swapped over to new CMTS
CLOSED
Vanderhoof
2019/10/28
09:30
2019/10/28
10:30
Internet
Television
Phone
Louvain St.
Equipment maintenance
Pending
CLOSED
AirSpeed Wireless
2019/10/25
12:40
2019/10/25
18:30
Internet
Phone
Bastion Bay
Power outage in area
Power has been restored.
CLOSED
Chase
2019/10/25
12:00
2019/10/29
15:00
Television
Channel 220 - Weather channel is missing local weather data.
Hardware failure
Hardware replaced
CLOSED
Silver Creek
2019/10/25
10:30
2019/10/25
18:00
Internet
Television
Power in silver creek is out. No ETA from BC Hydro at this time.
Power outage in area
Power Restored.
CLOSED
Sicamous
2019/10/24
11:00
2019/10/24
14:45
Internet
Television
Phone
Westmount Acres(8890 Swanshore)
Equipment upgrade
Replaced old line equipment
CLOSED-SCHEDULED
Vanderhoof
2019/10/24
09:30
2019/10/24
10:15
Internet
Conducting system upgrades, service may be intermittent during this time.
Equipment upgrade
Completed.
CLOSED
Sicamous
2019/10/24
09:30
2019/10/24
10:30
Internet
Television
Phone
Mann rd, Stoneridge
Equipment failure
Relaxed faulty Node
CLOSED-SCHEDULED
Clearwater
2019/10/24
08:00
2019/10/24
15:00
Internet
Television
clearwater valley road, eden, wildwood, hydro, buck
Equipment upgrade
Upgrade has been completed.
CLOSED-SCHEDULED
Burns Lake
2019/10/24
05:00
2019/10/24
07:00
Internet
Television
5th, Centre St, 7th Ave, 8th Ave, Lorne, Lower Lorne, 9th Ave, 10th Ave, Tsa, Chas, Witzlh, Toh, Sus, Carroll, Marsh, Babine, Government, Mulvaney.
Equipment maintenance
Maintenance complete
CLOSED-SCHEDULED
Ashcroft/Cache Creek
2019/10/23
10:00
2019/10/23
13:30
Internet
Television
Heustis drive.
Equipment upgrade
New amp and tap placed in concrete tub
CLOSED
Nakusp
2019/10/23
09:00
2019/10/23
10:43
Internet
Television
Phone
Donnelly’s Rd.
Equipment maintenance
Equipment upgraded
CLOSED
Vanderhoof
2019/10/23
09:00
2019/10/23
10:00
Internet
Television
Phone
Ejner, Oak, Maple, Nechako, Alder, Redekop.
Equipment maintenance
Pending
CLOSED SCHEDULED
Sicamous
2019/10/23
08:30
2019/10/23
15:00
Internet
Television
Phone
Swanshore Place, 8943 and lower on Swanshore, Westmount Acres
Equipment upgrade
Equipment upgraded
CLOSED-SCHEDULED
Vanderhoof
2019/10/22
16:00
2019/10/22
17:30
Internet
Phone
All of Vanderhoof
Equipment upgrade
Failed, had to revert.
CLOSED
North Shuswap
2019/10/22
14:15
2019/10/22
18:00
Internet
Television
Squilax Anglemont Rd, Evans, Lewis, Disdero, Tallington, Meadow Creek, Hlina, Celista, Chasey
Unknown, under investigation
Services recovered on their own.
CLOSED
Burns Lake
2019/10/22
11:30
2019/10/22
13:30
Internet
Television
9th Avenue, 450 Block and upwards.
Equipment maintenance
Maintenance complete
CLOSED SCHEDULED
Sicamous
2019/10/22
08:30
2019/10/22
15:00
Internet
Television
Phone
Swanshore,Swanshore place , Westmount Acres
Equipment upgrade
Rebuild of street done for today
CLOSED-SCHEDULED
Vanderhoof
2019/10/21
15:00
2019/10/21
16:30
Internet
Television
Phone
Maple, Oak, Ejner will see services interrupted while emergency upgrades are made
Equipment maintenance
Pending
CLOSED
Clearwater
2019/10/21
14:00
2019/10/21
15:20
Internet
Television
kershaw, schmidt, old north thompson
Equipment upgrade
Power supply changed
CLOSED
Clearwater
2019/10/21
13:00
2019/10/14
14:00
Internet
Television
philips, old north thompson, ferry
Equipment upgrade
Power supply changed
CLOSED-SCHEDULED
Sicamous
2019/10/21
11:20
2019/10/21
11:40
Internet
Riverside, weddup, riverside condos
Equipment upgrade
Upgrade complete
CLOSED
Ashcroft/Cache Creek
2019/10/16
15:55
2019/10/16
20:00
Internet
Television
Phone
Customers East of Hwy97c are experiencing loss of service. Technicians are on route.
Unknown, under investigation
Pending
CLOSED-SCHEDULED
Ashcroft/Cache Creek
2019/10/16
10:30
2019/10/16
12:00
Internet
Television
Phone
Barnes Street, Ashcroft River Inn, Heustis Drive.
Equipment upgrade
Old splitter and tapp replaced.
CLOSED-SCHEDULED
Fort St James
2019/10/16
10:00
2019/10/16
12:45
Internet
Television
Phone
Elm Street, 7th Ave West
Equipment maintenance
Maintenance
CLOSED-SCHEDULED
Clearwater
2019/10/16
04:00
2019/10/16
07:15
Television
TV services in Clearwater will be unavailable for up to 3 hours during the maintenance window as we upgrade our TV content delivery system. Full news story available here: https://mascon.ca/mascon-tv-content-delivery-upgrade/
Equipment upgrade
Completed
CLOSED-SCHEDULED
All Systems
2019/10/16
00:00
2019/10/16
04:00
Television
Conducting system upgrades. Channels may be intermittently unavailable during this window.
Equipment upgrade
Completed
CLOSED
Fort St James
2019/10/15
19:00
2019/10/16
08:00
Television
Multiple channels are currently offline
Equipment failure
Equipment failure
CLOSED-SCHEDULED
All Systems
2019/10/15
00:00
2019/10/15
04:00
Television
Conducting system upgrades. Channels may be intermittently unavailable during this window.
Equipment upgrade
Complete
CLOSED
Clearwater
2019/10/11
11:30
2019/10/11
12:00
Internet
Television
Schmidt
Equipment maintenance
Replaced tap.
CLOSED
Vanderhoof
2019/10/11
09:00
2019/10/11
09:30
Internet
Television
Phone
1500 Block of Aspen drive and on.
Equipment maintenance
Pending
CLOSED
Ashcroft/Cache Creek
2019/10/10
15:32
2019/10/10
17:00
Television
Multiple channels showing black screen
Unknown, under investigation
Service restored
CLOSED
Fort St James
2019/10/10
14:30
2019/10/10
15:30
Internet
Television
7th , 6th, Elm, Heathmonte, Grove, Fir
Equipment maintenance
Swapped Bridger
CLOSED
North Shuswap
2019/10/10
08:00
2019/10/10
20:00
Internet
Television
Phone
Update 2:42: Internet service restored, some customers are having phone issues which is being investigated

Update 2:30PM: Some customers are unable to connect to the internet since below updates were completed, technicians are investigating.

The following streets will experience a brief interruption to service during the maintenance window:
Davis Rd
Seymour Rd
Squilax Anglemont Rd
Alpine Rd
Estate Dr
Vickers Trail
Crowfoot Dr
Copper Island Dr
Stampede Tr
Mountain Dr
Aspen Rd
Anglemont Way
Lonneke Tr
Klondike Tr
Greenwich Close
Hudson
Tallington Dr
Meadow Creek Rd
Hlina Rd
Disdero Rd
Celista Place
Fraser Cres
Kendean Rd
Fairview Rd
Evans
Hillen
Fransen Rd
Noakes Rd
Welch Rd
Lindsay Rd
Lucerne Beach Rd
Stevens Rd
William Brown Rd
Casabellow Rd
McClaskey Rd
Equipment maintenance
Network issue resolved and services restored
CLOSED-SCHEDULED
All Systems
2019/10/10
05:00
2019/10/10
06:15
Internet
Internet may briefly be unreachable while we conduct some server maintenance .
Equipment maintenance
Complete
CLOSED - SCHEDULED
Ashcroft/Cache Creek
2019/10/09
14:00
2019/10/09
14:30
Internet
Wireless customers of Koppers in Ashcroft.
Unknown, under investigation
Wireless link replaced
CLOSED
Vanderhoof
2019/10/09
10:30
2019/10/09
11:30
Internet
Television
Phone
Spruce Drive and Cruise Drive.
Equipment maintenance
Pending
CLOSED
Vanderhoof
2019/10/09
09:30
2019/10/09
10:32
Internet
Television
Phone
Rivett Lane.
Equipment maintenance
Pending
CLOSED
Clearwater
2019/10/09
09:16
2019/10/09
9:35
Internet
Television
Phone
All of Clearwater.
Unknown, under investigation
Pending
CLOSED-SCHEDULED
Vanderhoof
2019/10/08
09:00
2019/10/08
11:00
Internet
Television
Phone
4th St - 5th St, 2091 Hwy 16 (MHP), Spruce, Silvermill, Chilco,Rivett, Poplar, Cedar, Cruise, Willow, Hillview Hotel, Coach light Motel.
Equipment maintenance
Swapped out bridger
CLOSED
Clearwater
2019/10/08
08:00
2019/10/08
13:00
Internet
Television
All of Clearwater and wireless customers.
Unknown, under investigation
Breaker issue at head end
CLOSED
Sicamous
2019/10/07
14:00
2019/10/07
14:30
Internet
Television
Phone
Swanbeach road
Equipment maintenance
Replaced old Line extender 23 tap and fixed rotten input cable.
CLOSED
Vanderhoof
2019/10/07
10:30
2019/10/07
14:00
Internet
Television
Phone
Mcdonald Rd.
Ens Rd
Grant Frontage Rd
Hwy 16
Equipment maintenance
Pending
CLOSED
Clearwater
2019/10/04
12:00
2019/10/04
13:00
Internet
Television
Sunshine valley road, odgen road
Equipment upgrade
Completed splitter install
CLOSED
Vanderhoof
2019/10/03
12:00
2019/10/03
15:30
Internet
Television
Phone
Markay, Dushop, Smedley, Stark
Equipment maintenance
Repaired and replaced old taps and line extenders.
CLOSED
Sicamous
2019/10/03
07:00
2019/10/03
12:00
Internet
Phone
White Pine, Riverside st, Martin, oak Elliot, bayview, grandview shores, legacy, Tecumseh, 2 mile trailer park, montcalm cres,
Equipment maintenance
Pending
CLOSED-SCHEDULED
Vanderhoof
2019/10/03
05:00
2019/10/03
06:00
Internet
Television
Phone
Loop Rd, Burrard, Omineca
Douglas, Louvain, Lampitt, Campbell, Lundin, Victoria,
Riverview, Recreation, Connaught, View.
Equipment maintenance
Pending
CLOSED
Ashcroft/Cache Creek
2019/10/02
12:00
2019/10/02
16:30
Internet
Television
807 Railway Senior Townhouse Complex.
All customers of Boston Flats node.
Equipment maintenance
Amp Upgrade complete.
CLOSED
Vanderhoof
2019/10/02
10:00
2019/10/02
11:00
Internet
Television
Ens Road
Unknown, under investigation
Pending
CLOSED - SCHEDULED
Barriere
2019/10/02
04:00
2019/10/02
06:00
Television
We will be conducting a TV service upgrade during this window. TV services may be unavailable.
Equipment upgrade
Pending
CLOSED
North Shuswap
2019/10/01
15:10
2019/10/01
15:30
Internet
Television
Vickers, Mountain, Klondike, Stampede, Lonneke, Estate Columbia, Granite, Orchard, Greenwich, Golden Spur, Copper Island
Equipment maintenance
Tap has been replaced.
CLOSED
North Shuswap
2019/09/30
14:15
2019/09/30
14:30
Internet
Television
Phone
Vickers, Crowfoot, Aspen, Castle, Anglemont, Estate, Hudson, Queest, Mountain, Stampede,
Equipment maintenance
Replaced corroded power inserter
CLOSED
Ashcroft/Cache Creek
2019/09/29
10:00
2019/09/29
13:35
Internet
Television
Phone
BC Hydro outage in Ashcroft will affect service until power is restored.
Power outage in area
Pending
CLOSED
AirSpeed Wireless
2019/09/29
09:00
2019/09/29
12:01
Internet
AirSpeed Wireless service is offline for customers in the Notch Hill area. We are investigating.
Unknown, under investigation
Failed UPS unit
CLOSED
Sicamous
2019/09/28
08:30
2019/09/28
16:00
Internet
Television
Phone
South of OLD TOWN RD.
East of SUNNYBRAE CANOE POINT RD, West of HWY 97A.
South-West of TRANS CAN HWY, North-East of HWY 97A.
North of AMY RD.
Power outage in area
Hydro restored power.
CLOSED
Vanderhoof
2019/09/27
14:15
2019/09/27
16:00
Internet
Television
Markay, Stark, Smedley
Equipment maintenance
Pending
CLOSED
All Systems
2019/09/27
09:00
2019/09/27
12:00
Internet
We have lost connectivity to a large chunk of the internet. There appears to be some kind of outage with a major network peer. Many sites will not work, others will. Currently investigating.
Unknown, under investigation
Unknown, problem went away before we got to the bottom of it.
CLOSED
Chase, Little Shuswap, North Shuswap, Pritchard, Sicamous, Silver Creek, Sunnybrae, White Lake, Barrier
2019/09/26
02:00
2019/11/08
12:00
Television
We are experiencing intermittent issues with picture cutting out or pixelating at this time. It appears to be transport related. We are in the process of tracking it down.
Unknown, under investigation
Pending
CLOSED
Ashcroft/Cache Creek
2019/09/25
09:15
2019/09/25
11:00
Internet
Television
1040 Collins
Unknown, under investigation
Swapped out failed apartment amp
CLOSED-SCHEDULED
Fort St James
2019/09/24
10:30
2019/09/24
14:00
Internet
Internet will be interrupted on Greenview Drive and Mountain View Road while upgrades are being installed.
Equipment upgrade
Upgrade complete.
CLOSED - SCHEDULED
Tobiano, Vanderhoof
2019/09/24
06:00
2019/10/21
10:00
Television
The following channels will be temporarily unavailable while technicians update equipment and convert SD channels to HD:

Ch 240 CBC News Network
Ch 226 RDI
Equipment upgrade
Services restored
CLOSED
Clearwater, Barriere, Vanderhoof
2019/09/19
17:15
2019/09/24
08:30
Television
Channel 361(W Network) is reporting in the guide as The History Channel.
Unknown, under investigation
Guide information has been corrected.
CLOSED-SCHEDULED
Clearwater
2019/09/18
16:00
2019/09/18
17:00
Internet
Conducting upgrades, Internet service will be down .
Equipment upgrade
Pending
CLOSED
Barriere
2019/09/18
14:00
2019/10/18
14:40
Internet
Television
Phone
Armour Rd. customers will lose service while critical maintenance is performed.
Equipment maintenance
Maintenance complete
CLOSED-SCHEDULED
Nakusp
2019/09/18
13:00
2019/09/18
15:28
Internet
Television
Phone
Intermittent service interruption for about 6 customers on Brouse Loop Road while we upgrade the network.
Equipment upgrade
Over-spacing corrected and equipment upgraded.
CLOSED
Tobiano, Clearwater, Barriere, Vanderhoof
2019/09/18
01:00
2019/09/25
23:00
Television
Channel 353 is off for the affected communities. We are working with our provider to restore this channel as soon as possible.
Unknown, under investigation
Shaw provisioning issue
CLOSED
Chase
2019/09/17
10:43
2019/09/17
11:50
Internet
Phone
Brooke, Shuswap, Ash, Leighton, Shepherd
Unknown, under investigation
Replaced reverse pad on trunk leg.
CLOSED
Clearwater, Barriere
2019/09/17
10:00
2019/09/18
15:00
Television
"Not Authorized" on channel 211.
Unknown, under investigation
Pending
CLOSED-SCHEDULED
Chase
2019/09/17
08:00
2019/09/17
12:00
Internet
Television
Phone
Willow,Birch,Aspen,3rd ave,4th ave, Lakeshore, Beach, Blue spruce, Balsam,
Village rd, Lakeview, Mountain view, Centre, Chief Jules, Hillcrest,
1st ave, Shuswap, Chase st, Haldane, Wilson, Hendry, Ailin
Equipment upgrade
Changed over to CMTS 2.
CLOSED-SCHEDULED
Chase
2019/09/17
07:00
2019/09/17
08:00
Internet
Television
Phone
Shuswap,Bell,Shepherd,Cottonwood,Maple,Elm,Cedar,Brooke, Ash,Leighton
Equipment upgrade
Completed.
CLOSED-SCHEDULED
All Systems
2019/09/17
00:00
2019/09/17
04:00
Television
All Systems will be seeing a Large number of channels going down while our upstream provider completes upgrades. They may go down in batches or all at once.
Equipment upgrade
Completed
CLOSED-SCHEDULED
Barriere
2019/09/16
17:00
2019/09/16
18:00
Internet
Conducting system upgrades. service will be down briefly.
Equipment upgrade
Completed.
CLOSED
Chase
2019/09/16
12:00
2019/09/16
12:30
Internet
Television
Phone
217 Shepherd, 305 Brooke
Equipment upgrade
Replaced faulty Line extender and old DC8
CLOSED
Tobiano, Clearwater, Barriere, Vanderhoof
2019/09/15
01:00
2019/09/22
23:00
Television
Channel 410 is unavailable from our provider for Clearwater, Vanderhoof, Barriere, and Tobiano. We are working to resolve the issue.
Unknown, under investigation
Pending
CLOSED
North Shuswap
2019/09/14
11:20
2019/09/14
16:00
Internet
Television
Hydro outage in the area affecting customers on 2200 - 2300 block BRAGG RD. Tree down across the wires.

Power outage in area
Power restored
CLOSED
Vanderhoof
2019/09/13
10:00
2019/09/13
23:00
Television
Channel 340 SportsNet World is unavailable. We are working to resolve the issue.
Unknown, under investigation
Pending
CLOSED - SCHEDULED
Chase, Sicamous
2019/09/13
07:30
2019/09/13
07:35
Television
There will be a brief 5-10 minute outage affecting all channels during the maintenance window.
Equipment maintenance
Maintenance complete
CLOSED
Chase, Sicamous
2019/09/12
14:00
2019/09/13
16:00
Television
Sicamous and Chase are missing channels 371-381. We hope to have this resolved shortly
Unknown, under investigation
RF 55 was interfering with Community Channels (which are now moved to RF 56)
CLOSED
Clearwater
2019/09/12
13:30
2019/09/12
15:00
Internet
Television
jenkins, ford, pinegrove trailer park
Equipment maintenance
Replaced tap at pole
CLOSED - SCHEDULED
Chase, Little Shuswap, North Shuswap, Pritchard, Sicamous, Silver Creek, Sunnybrae, White Lake, Nakusp, Burns Lake, Fraser Lake, Fort St James, Ashcroft/Cache Creek
2019/09/12
07:30
2019/09/12
09:00
Television
The following channels will be temporarily unavailable during the maintenance window:
Ch 371 - Food HD
Ch 372 - Cottage Life HD
Ch 373 - DIY HD
Ch 374 - DTour HD
Ch 380 - Discovery HD
Ch 381 - Discovery Science HD
Equipment maintenance
Maintenance complete
CLOSED - SCHEDULED
Fraser Lake
2019/09/11
23:00
2019/09/12
07:00
Internet
Fraser Lake internet service will experience an interruption
Equipment upgrade
Upgrades complete
CLOSED
Ashcroft/Cache Creek
2019/09/11
08:00
2019/09/11
15:00
Internet
Television
Phone
Trailer park at 1000 Mesa Vista
Equipment upgrade
Pending
CLOSED-SCHEDULED
Fort St James
2019/09/11
04:00
2019/09/11
06:00
Television
TV services in Ft St James will be unavailable for up to 3 hours during the maintenance window as we upgrade our TV content delivery system. Full news story available here: https://mascon.ca/mascon-tv-content-delivery-upgrade/
Equipment upgrade
Upgrades complete
CLOSED - SCHEDULED
Burns Lake
2019/09/10
08:00
2019/09/10
15:00
Internet
Television
Phone
Equipment upgrade on Gerow Island
Equipment upgrade
Upgrades complete
CLOSED-SCHEDULED
Burns Lake
2019/09/08
06:00
2019/09/08
06:15
Internet
Television
The following areas of Burns Lake will experience brief outage due to BC Hydro planned maintenance:
107 1st Ave
724 Centre St
859 Center
Power outage in area
Power has been restored.
CLOSED
Ashcroft/Cache Creek
2019/09/06
7:45
2019/09/06
12:00
Internet
Cache Creek is experiencing an unexpected internet outage. Technicians have been dispatched.
Unknown, under investigation
Cable card 5/0 re-seated, service restored
CLOSED
Clearwater
2019/09/06
13:00
2019/09/06
14:30
Internet
Television
Dunn lake road
Equipment upgrade
relocated amp and cut in side street
CLOSED - SCHEDULED
Tobiano, Clearwater, Barriere, Vanderhoof, Fort St James
2019/09/05
06:00
2019/09/06
17:00
Television
The following channels will be temporarily unavailable while technicians update equipment to receive HD signal

Channel 361 W Network
Channel 402 Teletoon West
Equipment upgrade
Upstream provider corrected provisioning issue
CLOSED
Burns Lake
2019/08/30
09:00
2019/08/30
14:00
Internet
Television
Willowbrook, Bennet, Beatty and parts of Hwy 16.
Equipment maintenance
Maintenance Complete
CLOSED - SCHEDULED
Fort St James
2019/08/29
11:00
2019/08/29
12:00
Internet
All of Fort St James internet will be affected while upgrades are being completed.
Equipment upgrade
10G circuit upgrade completed
CLOSED - SCHEDULED
Fraser Lake
2019/08/28
04:00
2019/08/28
06:30
Television
TV services in Fraser Lake will be unavailable for up to 3 hours during the maintenance window as we upgrade our TV content delivery system. Full news story available here: https://mascon.ca/mascon-tv-content-delivery-upgrade/
Equipment upgrade
Migration complete
CLOSED
Vanderhoof
2019/08/26
12:45
2019/08/26
15:20
Internet
Television
Phone
Ens Road will experience intermittent issues while we perform line upgrades.
Unknown, under investigation
Pending
CLOSED
North Shuswap
2019/08/26
11:00
2019/08/26
11:30
Internet
Television
Phone
5800-6900 block Squilax-Anglemont, Ross creek flats, Casabello, Easy, Andres
Equipment maintenance
Replaced cable broken by pole removal contractors.
CLOSED
Sicamous
2019/08/24
10:00
2019/08/24
13:00
Internet
Some areas of Sicamous will see a brief interruption in Internet service while equipment is being rebooted
Equipment maintenance
Pending
CLOSED
Clearwater
2019/08/23
11:45
2019/08/23
13:00
Internet
Television
lodge drive
Equipment maintenance
replaced old connectors at amp
CLOSED
Fort St James
2019/08/23
10:45
2019/08/23
13:00
Internet
Television
Phone
Dogwood St. - equipment upgrade
Equipment upgrade
Replaced 7 taps
CLOSED
Clearwater
2019/08/22
13:00
2019/08/22
15:00
Internet
Television
lodge drive
Equipment maintenance
repaired kinked cable and replace old tap/rotten connectors
CLOSED
Burns Lake
2019/08/22
12:30
2019/08/22
14:00
Internet
Television
Intermittent service on Willowbrook while technicians repair faulty cable
Equipment failure
Faulty cable replaced
CLOSED
Burns Lake
2019/08/21
14:00
2019/08/21
17:00
Internet
Television
All of Burns Lake
Power outage in area
Power restored.
CLOSED -
SCHEDULED
Nakusp
2019/08/21
09:00
2019/08/21
15:10
Internet
Television
Phone
Customers will experience intermittent service disruptions. 4th Ave, 5th Street, 3A Ave.
Equipment upgrade
Maintenance completed
CLOSED - SCHEDULED
Vanderhoof
2019/08/21
09:00
2019/08/21
13:45
Internet
Television
Intermittent service on the following streets:
Oak, Alder, Ejner, Nechako, Redekop, William
Equipment maintenance
Maintenance completed
CLOSED - SCHEDULED
Sicamous
2019/08/21
00:01
2019/08/21
00:45
Internet
Phone
All of Sicamous
Equipment maintenance
Maintenance completed sucessfully
CLOSED
Sicamous
2019/08/20
8:15
2019/08/20
13:00
Internet
Television
Phone
Intermittent service as equipment is being upgraded. Eagle Pass Way, Yew, Spruce, Pine
Equipment upgrade
Upgrade completed
CLOSED
Clearwater
2019/08/20
14:15
2019/08/20
15:29
Internet
Television
camp2 road, musgrave, lodge drive clearwater trailer park, Taren
Equipment maintenance
replace rotten and loose connectors Clearwater Trailer park
CLOSED
Tobiano
2019/08/19
13:00
2019/08/19
16:00
Television
The following channels are showing One Moment Please
251 CNN HD
306 Golf HD
312 Sportsnet 360 HD
382 TLC HD
392 History HD
420 AMC HD Canada
430 Paramount Network HD
440 A&E HD
464 WGN HD
Equipment failure
Transmod rebooted
CLOSED
Clearwater
2019/08/19
13:00
2019/08/19
15:30
Television
Channel 321 The Fight Network showing One Moment Please
Unknown, under investigation
Corrected multiplex offset
CLOSED
Sicamous
2019/08/19
11:45
2019/08/19
12:15
Internet
Television
Phone
The following streets will experience a brief outage while technicians replace faulty equipment

Spruce
Pine
Yew
Equipment failure
Equipment replaced
CLOSED
Pritchard
2019/08/16
9:00
2019/08/16
17:00
Internet
The Pritchard tower is affecting internet service for AirSpeed Wireless customers. Technicians are working on the issue.
Unknown, under investigation
Replaced AP for Pritchard Store
CLOSED
Clearwater, Barriere, Vanderhoof, Fraser Lake, Fort St James, Tobiano
2019/08/16
17:00
2019/10/01
16:00
Television
Some customers are experiencing "One Moment Please" or "Not Authorized" on the following channel.

Ch 410 Peachtree

Upstream provider is investigating.
Unknown, under investigation
Shaw provisioning issue
CLOSED
Sicamous
2019/08/15
12:45
2019/08/15
13:05
Internet
Television
Phone
Maduik, Kappel, Alder
Equipment failure
Replaced corroded line extender
CLOSED
White Lake
2019/08/15
07:30
2019/08/15
10:57
Internet
Television
Phone
2800 block Whitelake rd, Nash rd
Equipment upgrade
Cutover to Heron Node
CLOSED
Barriere
2019/08/15
06:15
2019/08/15
8:45
Internet
Phone
All of Barriere
Equipment failure
Failed hardware replaced.
CLOSED-SCHEDULED
Barriere
2019/08/15
06:00
2019/08/15
08:45
Internet
Conducting upgrades. Internet may be intermittent.
Equipment upgrade
Hardware failure delayed completion. Completed.
CLOSED
All Systems
2019/08/14
12:00
2019/08/20
12:00
Internet
TELUS hosted email addresses are offline. The problem is being investigated by TELUS currently.

Email address in the following domains are affected:

telus.net
columbiacable.net
coppervalley.bc.ca
coppervalley.net
jetstream.net
nakusp.net
omineca.com
rctvonline.net
revelstoke.net
Unknown, under investigation
Pending
CLOSED
Sicamous
2019/08/13
14:00
2019/08/13
15:00
Internet
Television
Phone
Spruce
Equipment failure
Replaced old line splitter
CLOSED
Burns Lake
2019/08/13
11:30
2019/08/13
17:50
Internet
Television
Hwy 16, Beatty, Willowbrook, Murphey, Miller, Bennett, Erickson.
Unknown, under investigation
Swapped out two old trunks plus ran out levels to end of line
CLOSED
Vanderhoof
2019/08/12
11:45
2019/08/12
12:15
Internet
Television
Phone
Neckako Ave, Redekop Rd, Alder Ave, Oak st, Maple Crescent.
Equipment maintenance
Pending
CLOSED
Clearwater
2019/08/12
10:00
2019/08/12
11:00
Internet
Customers of the Vavenby Tower.
Unknown, under investigation
BC hydro restored power.
CLOSED
Ashcroft/Cache Creek
2019/08/12
07:00
2019/08/12
9:00
Internet
All of Ashcroft and North Ashcroft.
Unknown, under investigation
Clear cable reset cards 3, 4, and 6.
CLOSED-SCHEDULED
Ashcroft/Cache Creek
2019/08/09
15:00
2019/08/09
15:45
Internet
Television
Woodburn Drive and Court
Equipment upgrade
Pending
CLOSED
Vanderhoof
2019/08/08
14:00
2019/08/08
16:00
Internet
Television
Phone
Silver Mills Rd.
Unknown, under investigation
swapped out amp.
CLOSED-SCHEDULED
Fraser Lake
2019/08/08
13:00
2019/08/08
13:30
Internet
Fraser Lake. 10 Ge cut over.
Equipment upgrade
Completed.
CLOSED-SCHEDULED
Fort St James
2019/08/08
13:00
2019/08/08
14:00
Internet
Television
3-4th Street (100-200 block)
Murray St
Junkers St
Equipment maintenance
Completed
CLOSED - SCHEDULED
Vanderhoof
2019/08/08
09:30
2019/08/08
11:00
Internet
Television
Recreation
Hwy 16 (Coach Light Motel, Dadz Muffler, Silvermill Spruce Cedar Poplar Cruise)
Equipment maintenance
Replaced faulty line extender
CLOSED-SCHEDULED
Clearwater
2019/08/08
08:00
2019/08/08
12:00
Internet
Television
wyndhaven, archibald rd , kennedy, vern ann plc , fawn rd
Equipment upgrade
Fibre node in Wyndhaven added
CLOSED
Sicamous
2019/08/07
09:50
2019/08/07
10:50
Internet
Television
Phone
Parksville, Larch, Pine, Spruce, Sherlock
Equipment upgrade
Intermittent services while replacing equipment causing RF21 issue
CLOSED - SCHEDULED
Burns Lake
2019/08/07
04:00
2019/08/07
07:00
Television
TV services in Burns Lake will be unavailable for up to 3 hours during the maintenance window as we upgrade our TV content delivery system. Full news story available here: https://mascon.ca/mascon-tv-content-delivery-upgrade/
Equipment upgrade
Migration complete
CLOSED
Fort St James
2019/08/06
12:10
2019/08/06
12:30
Internet
Television
All services on 5th ave affected while technicians replace faulty amplifier
Equipment failure
Completed.
CLOSED
Sicamous
2019/08/06
09:50
2019/08/06
10:10
Internet
Television
Phone
TCH frontage, Conn, Whitehead, Rauma, Boutwell, Amhurst, Seed, Amy, Green road north, Sherlock, Martinson
Equipment maintenance
Completed work on node
CLOSED
Burns Lake
2019/08/04
10:00
2019/08/04
19:00
Internet
All of Burns Lake.
Unknown, under investigation
Pending
CLOSED
Sicamous
2019/08/02
09:00
2019/08/09
12:00
Television
Community channel on ch 214 is offline
Equipment failure
Software updates applied and channel back online
CLOSED
North Shuswap
2019/08/02
08:00
2019/08/02
16:00
Internet
Television
Phone
7790+ Squilax Anglemon Road, Airstrip Road, Gardiner Road
Unknown, under investigation
Found LE with a short.
CLOSED
Sicamous
2019/08/01
16:00
2019/08/02
07:35
Internet
Television
Phone
TCH Frontage, Conn, Whitehead, Rauma Avenue, Rauma Cresent, Boutwell Avenue, Amhurst Rd, Seed Frontage Road, Amy Road, Green Rd North, Sherlock, Whitehead, Martinson Avenue.
Unknown, under investigation
Replaced melted splitter
CLOSED
All Systems
2019/08/01
13:00
2019/08/01
18:00
Television
Digital Starter Package saying Not Authorized after package changes were made on some set top boxes
Unknown, under investigation
Starter package restored
CLOSED
Sicamous
2019/08/01
09:55
2019/08/01
14:00
Television
All of Sicamous RF's 15 - 21
Equipment maintenance
Replaced faulty 2 way splitter on corner of pine/eagle
CLOSED-SCHEDULED
Clearwater
2019/08/01
08:00
2019/08/01
1430
Internet
Television
park drive , norfolk road, clearwater village road
Equipment upgrade
cut in new node park drive
CLOSED
Ashcroft/Cache Creek
2019/07/31
15:30
2019/07/31
16:15
Internet
Television
1000 Mesa Vista Trailer Park
Equipment maintenance
Replaced faulty splitter.
CLOSED
Vanderhoof
2019/07/31
11:00
2019/07/31
12:00
Internet
Television
Phone
Redekop
Oak
Alder
Maple Cresent
Ejner
Equipment maintenance
Maintenance complete
CLOSED-SCHEDULED
Nakusp
2019/07/31
09:00
2019/07/31
10:55
Internet
Television
Phone
Billings Rd. and Kangaroo Trail.
Equipment maintenance
Replaced corroded conductor
CLOSED
Sicamous
2019/07/29
13:55
2019/07/22
14:10
Internet
Television
Phone
Parksville Street, Eagle Pass Way, Pine Street, Spruce Street, Yew Avenue
Equipment maintenance
Replaced parksville trunk motherboard/power supply
CLOSED
Sicamous
2019/07/26
10:40
2019/07/26
11:10
Internet
Television
Phone
Lake Mara Properties, Swanson road
Equipment failure
Replaced faulty line extender
CLOSED
AirSpeed Wireless
2019/07/25
01:00
2019/07/25
2:45
Internet
Venables AP is down in Ashcroft at this time.
Unknown, under investigation
Power cycled AP at the tower.
CLOSED
Clearwater
2019/07/24
13:00
2019/07/24
14:00
Internet
Television
wildwood road and clearwater country inn to repair cracked cable
Equipment maintenance
repair cracked cable on wildwood
CLOSED - SCHEDULED
Burns Lake
2019/07/24
11:00
2019/07/24
11:50
Internet
All of Burns Lake internet will be affected while upgrades are being completed.
Equipment upgrade
Upgrades complete
CLOSED
White Lake
2019/07/24
10:45
2019/07/24
14:00
Internet
Television
Phone
2756-2820 Whitelake road
Equipment upgrade
Cut over to Heron node
CLOSED
Vanderhoof
2019/07/24
01:00
2019/07/24
15:45
Television
Various channels are missing.
Unknown, under investigation
Failed equipment replaced
CLOSED - SCHEDULED
Sicamous
2019/07/24
00:01
2019/07/24
12:00
Television
TV services in Sicamous will be unavailable for up to 4 hours during the maintenance window as we upgrade our TV content delivery system. Full news story available here: https://mascon.ca/mascon-tv-content-delivery-upgrade/
Equipment upgrade
Migration complete
CLOSED
Sicamous
2019/07/24
00:01
2019/07/25
12:00
Television
Some customers are experiencing TV issues since content delivery upgrade last night as commands are still being processed in the system
Equipment upgrade
Commands to upgrade set top boxes are now completed.
CLOSED
North Shuswap
2019/07/23
07:30
2019/07/23
12:00
Internet
Television
Phone
Vickers, Castle Heights, Alpine, Anglemont Way
Unknown, under investigation
Replace LE
CLOSED
Sicamous
2019/07/22
13:35
2019/07/22
13:50
Internet
Television
Phone
Old town road
Equipment upgrade
Changing 2 port magnavox tap to 4 port arris
CLOSED
White Lake
2019/07/19
09:30
2019/07/19
12:00
Internet
Television
Phone
Heron
Equipment upgrade
Cutover to Heron Node
CLOSED
White Lake
2019/07/18
10:00
2019/07/18
12:00
Internet
Television
Phone
Schmid
Equipment upgrade
Cutover to Heron node
CLOSED
Little Shuswap
2019/07/18
07:15
2019/07/18
10:00
Internet
The Little Shuswap Area
Unknown, under investigation
Rebooted CMTS
CLOSED
Sicamous, Burns Lake, Fraser Lake, Fort St James, Barriere, Clearwater, Vanderhoof
2019/07/18
07:00
2019/07/23
09:00
Television
The following channel will be temporarily unavailable while technicians perform required equipment upgrades:

403 - Treehouse
Unknown, under investigation
Mpeg 2-4 transition
CLOSED
Sicamous
2019/07/16
07:00
2019/07/16
09:15
Phone
Power outage, phone service has not restored after power was restored.
Unknown, under investigation
Restarted Nomad.
CLOSED
Nakusp
2019/07/15
13:00
2019/07/16
16:00
Television
Channel 220 - Mascon Local Weather Channel is currently showing One Moment Please
Unknown, under investigation
Removed wasp nest from LNB
CLOSED
Pritchard
2019/07/15
09:00
2019/07/15
20:00
Internet
Television
Phone
A fibre break caused by a Motor Vehicle Accident is affecting services in all of Pritchard.
Power outage in area
Fibre break has been repaired.
CLOSED
AirSpeed Wireless
2019/07/15
05:30
2019/07/15
09:00
Internet
Hydro outage affecting customers of the Spall Tower.
Power outage in area
Hydro outage complete.
CLOSED
Vanderhoof
2019/07/14
02:00
2019/07/14
04:40
Internet
Television
Phone
Planned power outage from BC Hydro will affect services for all of Vanderhoof
Power outage in area
Outage complete
CLOSED-SCHEDULED
Nakusp
2019/07/12
09:00
2019/07/12
11:00
Internet
Television
Phone
Hwy 23N, 15 ave and Hot Springs Rd.
Equipment maintenance
Completed.
CLOSED-SCHEDULED
Ashcroft/Cache Creek
2019/07/10
13:00
2019/07/10
16:00
Internet
Television
Cache Creek
Equipment maintenance
Pending
CLOSED-SCHEDULED
Ashcroft/Cache Creek
2019/07/10
11:00
2019/07/10
12:00
Internet
Television
Bancroft Lane and Street
Equipment maintenance
Pending
CLOSED
Nakusp
2019/07/10
09:00
2019/07/10
10:24
Internet
Television
Phone
8th Ave, 9th ave, 9A ave, 10th ave, 13th ave, 15th ave, Hwy 23N and Hot Springs rd.
Equipment maintenance
Pending
CLOSED - SCHEDULED
North Shuswap, Pritchard
2019/07/10
00:01
2019/07/10
08:30
Television
TV services in Pritchard and North Shuswap will be unavailable for up to 4 hours during the maintenance window as we upgrade our TV content delivery system. Full news story available here: https://mascon.ca/mascon-tv-content-delivery-upgrade/
Equipment upgrade
Migration complete
CLOSED - SCHEDULED
Sicamous
2019/07/10
00:00
2019/07/10
04:00
Internet
Phone
Internet/phone will go down briefly while we make a minor configuration change. All modems will be rebooted when finished for changes to take effect.

Actual downtime will be 5 mins or less, but the start time may be anywhere between midnight and 4am.
Equipment upgrade
upgrades completed
CLOSED
AirSpeed Wireless
2019/07/09
12:00
2019/07/09
16:00
Internet
R3 site (north shuswap) is down at this time.
Power outage in area
bchydro replaced a pole.
CLOSED-SCHEDULED
Burns Lake
2019/07/09
11:00
2019/07/09
12:00
Internet
All of Burns Lake will experience internet outage during the maintenance window.
Equipment upgrade
Failed, had to revert.
CLOSED
White Lake
2019/07/08
11:29
2019/07/08
13:00
Internet
Television
Phone
All of White Lake will experience a brief outage during the maintenance window as technicians perform required system updates
Equipment maintenance
Maintenance complete
CLOSED
Sicamous
2019/07/08
11:00
2019/07/08
16:00
Television
All of Sicamous digital boxes will change over to new frequency
Equipment maintenance
Completed
CLOSED-SCHEDULED
Fraser Lake
2019/07/07
02:00
2019/07/07
05:15
Internet
Television
Fort Fraser and Fraser Lake.
Power outage in area
Pending
closed
Vanderhoof
2019/07/05
12:30
2019/07/05
16:00
Internet
Television
Phone
Cable down. Affecting all services on Lundin Dr.
Unknown, under investigation
New splice in ground.
CLOSED-DUPLICATE
Vanderhoof
2019/07/03
10:00
2019/07/03
11:00
Internet
Spruce St. and Cruise Dr.
Unknown, under investigation
CLOSED
Vanderhoof
2019/07/03
10:00
2019/07/03
12:08
Internet
Intermittent internet on Spruce St. and Cruise Dr.
Unknown, under investigation
Re-spaced taps, but there is a 10db loss between peds. Further work needed in the near future.
CLOSED
Burns Lake
2019/06/30
02:00
2019/06/30
04:08
Internet
Television
BC Hydro planned outage.
Power outage in area
Pending
CLOSED
North Shuswap
2019/06/28
08:35
2019/06/28
09:45
Internet
Television
Phone
7800 Block of Squilax Anglemont RD, Pine Ave, Gardiner Rd, Airstrip Rd, Bentley Rd, Golf Course Rd,
Unknown, under investigation
Replaced blown power supply
CLOSED
Clearwater
2019/06/21
12:00
2019/06/21
15:00
Internet
Television
All of Clearwater.
Momentary outages due to maintenance at the head end.
Equipment maintenance
Pending
CLOSED
Ashcroft/Cache Creek
2019/06/19
16:00
2019/06/20
16:30
Television
Channel 220 - Local Weather channel has black screen
Unknown, under investigation
Switched wiring
CLOSED
Clearwater
2019/06/19
13:45
2019/06/19
14:00
Internet
Television
Brief interruption to service on Old North Thompson
Unknown, under investigation
Repaired broken line
CLOSED
Chase
2019/06/19
10:45
2019/06/19
11:30
Internet
Television
Phone
Larch St.
Equipment maintenance
Replacing damaged cable.
CLOSED-SCHEDULED
Clearwater
2019/06/19
08:00
2019/06/19
10:20
Internet
Television
Murtle, robson, helmcken, blair place park drive, clearwater vally and village road, wildwood, eden, hydro rd, buck road, archibald, fawn rd, vern ann place
Equipment upgrade
Pending
CLOSED-SCHEDULED
Ashcroft/Cache Creek
2019/06/19
04:00
2019/06/19
08:00
Television
TV services in Ashcroft will be unavailable for up to 2 hours during the maintenance window as we upgrade our TV content delivery system. Full news story available here: https://mascon.ca/mascon-tv-content-delivery-upgrade/
Equipment upgrade
Completed.
CLOSED
Sicamous
2019/06/18
13:25
2019/06/18
13:50
Internet
Television
Phone
Bundus road
Equipment upgrade
Replaced old line extender
CLOSED
Vanderhoof
2019/06/18
11:00
2019/06/18
13:00
Internet
Television
Phone
Nechako Ave
Redekop Ave
Alder Ave
Oak St
Maple St
Ejner St
Equipment maintenance
Upgrade complete.
closed
Clearwater
2019/06/18
09:00
2019/06/18
0934
Internet
wireless customers off russell and Vavenby
Equipment maintenance
breif outage while wireless link noved to new fibre
CLOSED
Chase
2019/06/17
11:00
2019/06/17
12:00
Internet
Television
Phone
VLA road, King road
Equipment upgrade
Replaced old LE/Splitter
CLOSED
Vanderhoof
2019/06/16
08:00
2019/06/16
09:45
Television
Significant TV channel outage in Vanderhoof.
Unknown, under investigation
Power failure at HE
CLOSED
Chase
2019/06/14
14:00
2019/06/14
16:00
Internet
Television
Phone
Larch Street
Unknown, under investigation
Pending
CLOSED
Sicamous
2019/06/14
12:00
2019/06/14
13:00
Internet
Television
Select addresses on Mara West
Unknown, under investigation
Power supply pinched in the door and pulled out of socket
CLOSED
AirSpeed Wireless
2019/06/13
22:30
2019/06/14
13:00
Internet
Phone
Eagle Bay-002-W
Equipment failure
Pending
CLOSED
Little Shuswap, North Shuswap, Sunnybrae
2019/06/13
22:00
2019/06/14
08:50
Internet
Television
Phone
North Shuswap
Unknown, under investigation
UPS failure. Load balancing is now underway
CLOSED-SCHEDULED
Nakusp
2019/06/13
10:00
2019/06/13
10:11
Internet
Television
Phone
9A Ave, Columbia
Equipment maintenance
Pending
CLOSED-SCHEDULED
Fort St James
2019/06/13
06:00
2019/06/13
06:30
Internet
Fort St.James
Equipment upgrade
Pending
CLOSED-SCHEDULED
Nakusp
2019/06/12
09:00
2019/06/12
13:50
Internet
Television
BC Hydro replacing power pole will affect services at:
5-10th Ave NW
Columbia Crescent
Power outage in area
Service restored
CLOSED
Vanderhoof
2019/06/11
09:00
2019/06/11
12:00
Internet
Television
Phone
Silvermill St.
Spruce St.
Cruise Dr.
Equipment upgrade
Upgrade complete
CLOSED
Burns Lake
2019/06/10
11:00
2019/06/10
16:30
Internet
Television
Government Street.
Hwy 16.
Nash Rd.
Murphy Rd.
Miller Rd.
Willowbrook Rd.
Equipment maintenance
Maintenance complete
CLOSED
Sicamous
2019/06/10
06:00
2019/06/10
07:30
Internet
Television
Phone
Multiple units at 1383 Silver Sands.
Unknown, under investigation
Techs reset blown breaker at park powering Mascon equipment
CLOSED-SCHEDULED
Ashcroft/Cache Creek
2019/06/07
13:00
2019/06/07
14:00
Internet
Television
Ashcroft
Equipment upgrade
Circuit upgrades complete.
CLOSED
Ashcroft/Cache Creek
2019/06/06
17:30
2019/06/06
20:00
Internet
Television
Ashcroft, Cache Creek
Unknown, under investigation
Pending
CLOSED - SCHEDULED
Nakusp
2019/06/06
14:00
2019/06/06
14:30
Internet
Television
Phone
All of Nakusp.
Power outage in area
Power restored
CLOSED
Fort St James
2019/06/06
12:00
2019/06/07
12:00
Television
Onscreen guide data missing for all of Fort St James
Unknown, under investigation
Replaced faulty OM1000
CLOSED-SCHEDULED
Little Shuswap
2019/06/06
05:00
2019/06/06
10:50
Internet
Television
Little Shuswap Indian Band, Quaaout, Lee Creek
Equipment upgrade
Pending
CLOSED - SCHEDULED
Burns Lake
2019/06/05
11:00
2019/06/05
16:00
Internet
Television
3rd Ave
Center St
Equipment maintenance
Maintenance complete
CLOSED
Vanderhoof
2019/06/05
10:00
2019/06/05
13:00
Internet
Television
Phone
West side of Columbia St. as well as Lundin.
Unknown, under investigation
Repaired broken U/G cable.
CLOSED
Nakusp
2019/06/05
09:00
2019/06/05
10:00
Internet
Television
Heppner
Equipment maintenance
BLE was added and taps changed to improve levels.
CLOSED - SCHEDULED
Burns Lake
2019/06/05
07:00
2019/06/07
12:00
Television
Channel 218 APTN unavailable
Equipment maintenance
Service restored
CLOSED
Ashcroft/Cache Creek
2019/06/04
12:30
2019/03/04
13:30
Internet
Television
Phone
Bancroft Lane, 5th,6th,7th and 8th street in Ashcroft.
Equipment upgrade
Pending
CLOSED - SCHEDULED
Burns Lake
2019/06/04
11:00
2019/06/04
16:00
Internet
Television
1st Ave
3rd Ave
5th Ave
Ker St
Equipment upgrade
New amplifiers installed
CLOSED
Vanderhoof
2019/06/04
06:00
2019/06/04
08:45
Internet
3rd, 4th, 5th, 6th, 7th
Unknown, under investigation
Pending
CLOSED
Vanderhoof, Burns Lake, Fraser Lake
2019/06/04
06:00
2019/06/04
08:30
Internet
Television
All of Fraser Lake, Fort St James and Vanderhoof
Power outage in area
Power restored
CLOSED
Burns Lake
2019/06/03
09:00
2019/06/03
14:00
Internet
Television
5th St.
8th St.
9th St.
Center St.
Hill St.
Sus Ave.
Tsa Ave.
Chas Ave.
Equipment failure
Replaced faulty equipment
CLOSED
Nakusp
2019/06/03
09:00
2019/06/03
09:30
Internet
Television
Power outage affecting all of Nakusp
Power outage in area
Power restored
CLOSED
AirSpeed Wireless
2019/06/01
19:00
2019/06/02
16:00
Internet
P2-001, tower did not come back up after power outage.
Equipment failure
Replaced Mikrotik
CLOSED
North Shuswap
2019/06/01
08:30
2019/06/01
16:00
Internet
Television
Phone
Squilax-Anglemont Rd.
Airstrip Rd.
Gardiner Rd.
Unknown, under investigation
Faulty power supply at line extender just pass the Marina.
CLOSED
Fort St James
2019/06/01
07:00
2019/06/01
12:00
Internet
Television
All of Ft St. James
Power outage in area
Hydro restored power.
CLOSED
Fraser Lake
2019/06/01
07:00
2019/06/01
12:00
Internet
Television
All of Fraser Lake.
Power outage in area
Hydro restored power.
CLOSED
Vanderhoof
2019/06/01
07:00
2019/06/01
12:00
Internet
Television
Phone
All of Vanderhoof.
Power outage in area
Hydro restored power.
CLOSED
AirSpeed Wireless
2019/05/31
18:00
2019/05/31
19:30
Internet
Customers of Eagle Bay.
Unknown, under investigation
Hydro outage restored.
CLOSED
Sicamous
2019/05/31
13:00
2019/05/31
13:30
Internet
Television
Phone
Eagle Valley Place 925 riverside
Equipment upgrade
Replaced old mainline
CLOSED
AirSpeed Wireless
2019/05/30
10:00
2019/05/30
14:00
Internet
Bothes
Equipment maintenance
Relocated Equipment.
CLOSED
Chase
2019/05/30
10:00
2019/05/31
12:00
Television
Channel 220 Mascon Local Weather
Unknown, under investigation
Service restored
CLOSED
Clearwater
2019/05/30
09:30
2019/05/30
13:00
Internet
Television
Phillips, Ferry, Old North Thompson
Power outage in area
Power restored.
CLOSED
Nakusp
2019/05/29
13:00
2019/05/29
16:40
Internet
All of Nakusp.
Unknown, under investigation
Rebooted CMTS cards.
CLOSED - SCHEDULED
Chase
2019/05/29
04:00
2019/05/29
06:00
Television
TV services in Chase will be unavailable for up to 2 hours during the maintenance window as we upgrade our TV content delivery system. Full news story available here: https://mascon.ca/mascon-tv-content-delivery-upgrade/
Equipment upgrade
Migration complete
CLOSED - SCHEDULED
Clearwater
2019/05/29
01:00
2019/05/29
05:00
Internet
Television
All of Clearwater will experience brief 10 minute outages during the maintenance window as our backhaul provider performs required network software upgrades.
Equipment upgrade
Upgrades complete
CLOSED
Chase
2019/05/28
14:00
2019/05/29
06:00
Television
The following channels are not in service.
Ch. 252 (Fox News)
Ch. 254 (MSNBC)
Ch. 321 (The Fight Network)
Ch. 324 (NBA/Raptors Channel)
Ch. 401 (Disney Channel West)
Ch. 433 (American Heroes)
Equipment failure
Service restored
CLOSED
Clearwater
2019/05/28
10:30
2019/05/28
11:39
Internet
Television
Phillips, Ferry, Old North Thompson
Equipment maintenance
Replaced tap
CLOSED-SCHEDULED
North Shuswap
2019/05/27
12:30
2019/05/27
13:00
Internet
Television
Phone
Meadow Creek Road/Crescent, Desdaro Rd, Tallington Rd, Chasey Rd, Halina Rd
Equipment failure
Faulty equipment replaced
CLOSED
Nakusp
2019/05/27
08:00
2019/05/28
13:00
Internet
Phone
Donnelly's Rd.
Bayview Rd.
Bayles Rd.
Unknown, under investigation
Replaced Transmitters and receivers for Bayview Node.
CLOSED
Clearwater
2019/05/26
15:30
2019/05/26
20:00
Internet
Television
Harby, Roy, Small, Old North Thompson, Dutch Lake, Lakeview, Ridge, Riverview
Unknown, under investigation
Replaced power supply on dutch lake rd.
CLOSED-SCHEDULED
Nakusp
2019/05/23
13:00
2019/05/23
15:00
Internet
Television
The following streets will experience brief outages during the maintenance window:
Columbia Crescent, 9A Ave, 8th Ave
Equipment maintenance
Underground mapping complete
CLOSED
Chase
2019/05/23
10:30
2019/05/24
17:00
Internet
Television
Phone
8 units (at least) at 1214 Okanagan are without service due to cut lines caused by another company. Investigation underway.
Unknown, under investigation
Hydro and drops cut by excavator
CLOSED
Ashcroft/Cache Creek
2019/05/22
10:30
2019/05/22
15:40
Internet
Television
Phone
Hill Street,Cedar Crescent, Cliff Crescent.
Equipment upgrade
Pending
CLOSED
Fraser Lake
2019/05/21
08:00
2019/05/21
11:30
Internet
Park Dr, Simon Fraser Ave, Tunasa Crescent, Taluk Pl, Taluk Crescent, Dahlgren Ave, Doisa St, Stellako Ave, Chilako Crescent, Laird St, Murray St
Equipment failure
Reset overdriven AMP
CLOSED
All Systems
2019/05/17
15:00
2019/05/20
11:30
Television
Television and program guide will be affected due to a major fiber cut outside the San Diego area, affecting most of the west coast. Cable boxes that are working now should continue to work unless they lose power.
Equipment failure
Fibre line repaired
CLOSED
North Shuswap
2019/05/16
16:00
2019/05/16
19:00
Internet
Television
Phone
Customer of 5300 - 5400 Squilax Anglemont Rd.
Unknown, under investigation
Burnt up splitter on the main line.
CLOSED
Chase
2019/05/16
05:00
2019/05/16
9:48
Internet
Television
Arbutus Street, Arbutus Place, Lakeshore Drive, Blue Spruce Way
Unknown, under investigation
Repaired corroded conector
SCHEDULED-CLOSED
Chase, Pritchard
2019/05/15
10:00
2019/05/15
16:00
Internet
Chase, Pritchard
Equipment upgrade
Completed.
CLOSED-SCHEDULED
Burns Lake
2019/05/15
06:00
2019/05/15
06:45
Internet
Burns Lake
Equipment upgrade
New router installed
CLOSED-SCHEDULED
Nakusp
2019/05/15
04:00
2019/05/15
06:30
Television
TV services in Nakusp will be unavailable for up to 3 hours during the maintenance window as we upgrade our TV content delivery system. Full news story available here: https://mascon.ca/mascon-tv-content-delivery-upgrade/
Equipment upgrade
Completed.
CLOSED
Vanderhoof
2019/05/14
14:00
2019/05/14
15:16
Internet
Television
Phone
Nechako Ave.
Redekop Ave.
Alder
Maple
Oak
Ejner
Equipment maintenance
Equipment swap complete.
CLOSED-SCHEDULED
Fraser Lake
2019/05/14
06:00
2019/05/14
06:45
Internet
Fraser Lake
Equipment upgrade
Installed new router.
CLOSED-SCHEDULED
Clearwater
2019/05/14
06:00
2019/05/14
09:00
Internet
Television
old N thompson hwy, Harby rd& pl, Dutch lake road riverview cres, ridge dr

will affect wells gray inn , dutch lake motel, jasper way inn and dutch lake rv & campground
Equipment upgrade
Upgrade complete.
CLOSED
Fort St James
2019/05/11
04:00
2019/05/11
07:41
Internet
Television
Scheduled Power Outage for all of Fort St.James
Power outage in area
Pending
CLOSED
Ashcroft/Cache Creek
2019/05/08
11:00
2019/05/08
16:30
Internet
Television
Phone
Cliff, Vista
Equipment upgrade
Taps upgraded and repaired broken cable section
SCHEDULED-CLOSED
Chase
2019/05/08
10:00
2019/05/08
11:00
Internet
Phone
Conducting transport circuit upgrades. Service will be down briefly when we switch things over.
Equipment upgrade
rescheduling.
closed
Clearwater
2019/05/07
14:00
2019/05/07
15:00
Internet
Television
old north thompson , ferry road
Equipment upgrade
replaced Maggie amp with GI
CLOSED
Clearwater
2019/05/07
12:00
2019/05/07
12:35
Internet
Television
312 to 318 Old North Thompson
Unknown, under investigation
Damage to conduit caused split cable. Repaired.
CLOSED - SCHEDLED
Nakusp
2019/05/07
06:00
2019/05/07
06:40
Internet
All of Nakusp will experience a brief Internet outage during the maintenance window.
Equipment maintenance
Uplink QOS tests complete
CLOSED
Nakusp
2019/05/06
13:30
2019/05/06
16:00
Internet
Television
Columbia Crescent
Equipment maintenance
Cable repaired.
CLOSED
Vanderhoof
2019/05/06
08:00
2019/05/05
12:00
Internet
Intermittent internet affecting the following areas:
McDonald
Markay
Derksen
Ens Rd.
Grant Frontage Rd
Speedway
Unknown, under investigation
Corroded Line extender. Repaired.
CLOSED
Barriere
2019/05/05
09:30
2019/05/06
17:00
Internet
Following locations are experiencing intermittent internet:
Barkley Rd.
Airfield Rd.
Barriere Town Rd.
Carlstrom Rd.
Haigh Rd.
Bannister
Unknown, under investigation
Possible cmts card
CLOSED-SCHEDULED
Nakusp
2019/05/05
07:00
2019/05/05
19:40
Internet
Television
BC Hydro planned power outage affecting all of Nakusp
Power outage in area
Power restored
CLOSED-SCHEDULED
Clearwater
2019/05/01
14:00
2019/05/01
1450
Internet
Television
old north thompson, gaggin, foote kidd hern temporary outages changing taps
Equipment upgrade
Replaced old tap.
CLOSED
Nakusp
2019/05/01
13:00
2019/05/01
13:39
Internet
Television
Phone
300 block of 7th and 8th ave.
Unknown, under investigation
Replaced old Starlie line extender with new BLE.
CLOSED
Burns Lake
2019/05/01
10:00
2019/05/01
16:30
Internet
Television
The following locations will experience intermittent service due to maintenance.

Kerr St.
Carroll St.
Pioneer Way.
Flogum St.
Saunders Dr.
Gerow St.
Bennett St.


Equipment maintenance
Swapped 3 amplifiers.
CLOSED
North Shuswap
2019/04/29
12:20
2019/04/29
15:00
Internet
Phone
Customers in following areas will experience short outages during the maintenance window:
5500-7000 Block Squilax Anglemont Rd
Ross Creek Flats
Casabella
Easy St
Equipment maintenance
Investigating noise on system
CLOSED
AirSpeed Wireless
2019/04/29
11:59
2019/04/29
12:28
Internet
Eagle Bay wireless subscribers will experience short 5 minute internet outage during maintenance window
Equipment maintenance
Replaced faulty power supply
CLOSED
Vanderhoof
2019/04/29
09:00
2019/04/29
14:00
Internet
Television
Phone
Riverview Dr.
Speedway Rd.
Equipment maintenance
Swap out old faulty amplifiers with new Motorolas
CLOSED
Tobiano
2019/04/29
06:00
2019/04/29
19:30
Television
The following channels are offline:
Ch 218 APTN
Ch 327 NFL Network
Ch 523 Super Channel GINX
Ch 524 Super Channel Vault
Equipment failure
Rebooted equipment
CLOSED
Vanderhoof
2019/04/26
09:00
2019/04/26
12:00
Internet
Television
Phone
Markay Drive.
Derksen Road.
Smedley Road.
Stark Road.
Equipment maintenance
Swapped out equipment.
CLOSED
AirSpeed Wireless
2019/04/26
06:00
2019/04/26
10:00
Internet
Customer of Eagle Bay 002.
Unknown, under investigation
Rebooted router board.
Closed - SCHEDULED
Clearwater
2019/04/25
11:00
2019/04/25
15:11
Internet
Television
old north Thompson, foote and gaggin will have brief outages
Equipment upgrade
Replaced old 550 MHZ taps
CLOSED
Vanderhoof
2019/04/24
12:00
2019/04/24
14:05
Internet
Television
Loop, Avon, Abby, Bublitz, Erickson, Voth, Old Loop, Sinkut View, Mountainview, Mill
Unknown, under investigation
Failed old GI line extender mod, replaced with new Arris BLE.
CLOSED-SCHEDULED
Nakusp
2019/04/24
06:00
2019/04/24
08:00
Internet
All of Nakusp will experience brief Internet outage during the maintenance window
Equipment upgrade
Upgraded network circuit to 10G.
CLOSED
Silver Creek
2019/04/24
01:00
2019/04/24
10:00
Television
Channels 200-227, plus 800-857, 900-941
Unknown, under investigation
Service restored to Starter Package
CLOSED - SCHEDULED
Silver Creek
2019/04/24
00:00
2019/04/24
01:00
Television
TV services in Silvercreek will be unavailable for up to 3 hours during the maintenance window as we upgrade our TV content delivery system. Full news story available here: https://mascon.ca/mascon-tv-content-delivery-upgrade/
Equipment upgrade
System upgrades complete
CLOSED
Chase, Little Shuswap, North Shuswap, Pritchard, Sicamous, Silver Creek
2019/04/23
07:00
2019/04/24
16:00
Television
The following channels are showing One Moment Please
Ch 413 Movietime
Ch 421 FX Canada
Ch 521 Super Channel Fuse
Unknown, under investigation
Arris corrected map change
CLOSED - SCHEDULED
Chase
2019/04/23
06:00
2019/04/23
10:00
Internet
Television
Phone
All of Chase ,short intermittent outages
Equipment upgrade
Network maintenance complete
CLOSED
All Systems
2019/04/23
06:00
2019/04/24
05:30
Television
Channel 324 NBA Raptors is unavailable
Unknown, under investigation
Issue with network provider
CLOSED
Vanderhoof
2019/04/22
15:15
2019/04/22
18:20
Internet
Television
Phone
Power outages in the area affecting multiple users. BC Hydro is aware of the situation
Power outage in area
Power restored
CLOSED
North Shuswap
2019/04/22
11:00
2019/04/22
11:30
Internet
Television
Phone
5300-5400 block Squilax-Anglemont road
Equipment maintenance
Installedmainline splitter for Celista RV park
CLOSED
Vanderhoof
2019/04/18
11:00
2019/04/18
12:00
Internet
Television
Phone
Macdonald Rd.
Equipment maintenance
Upgraded amplifier.
CLOSED
Vanderhoof
2019/04/17
14:30
2019/04/17
16:45
Internet
Television
1300-1500 block of Aspen Dr.
Unknown, under investigation
Pending
CLOSED - SCHEDULED
Nakusp
2019/04/17
14:00
2019/04/17
14:25
Internet
Television
Phone
Guideon Rd and 714 Billings Rd
Equipment maintenance
Maintenance complete, amp replaced
CLOSED
Vanderhoof
2019/04/17
12:30
2019/04/17
13:00
Internet
Television
Phone
Riverview Drive
Equipment maintenance
Swapped faulty equipment.
CLOSED - SCHEDULED
Ashcroft/Cache Creek
2019/04/17
10:00
2019/04/17
13:30
Internet
Television
Cliff Crescent, Vista Place, Cozy Rd, Rattlesnake Rd
Equipment upgrade
Upgrades complete
CLOSED
Nakusp
2019/04/17
09:00
2019/04/17
15:33
Internet
Television
Phone
Alexander rd., Upper Brouse Rd., Hwy 6 S, Brouse Loop Rd and Gensick Rd
Equipment maintenance
Pending
CLOSED - SCHEDULED
North Shuswap
2019/04/17
01:00
2019/04/17
05:00
Internet
Phone
Little Shuswap, Celista, Magna Bay, Eagle Bay, Scotch Creek, Lee Creek, Anglemont, St Ives and the following wireless towers R3, Balmoral, Adams Hill
Equipment upgrade
Upstream provider network upgrades complete
CLOSED
Pritchard
2019/04/16
12:20
2019/04/16
13:00
Internet
Television
Phone
Gore road
Equipment upgrade
Replaced faulty tap
CLOSED - SCHEDULED
Vanderhoof
2019/04/16
09:30
2019/04/16
10:30
Internet
Television
5th E, 6th E, 7th E, Ryley
Equipment maintenance
Maintenance complete
CLOSED-SCHEDULED
Vanderhoof
2019/04/16
09:30
2019/04/16
14:30
Internet
Television
McDonald, Markay, Derksen, Aspen, Stark, Dushop, Smedley, Ens, Grants Frontage
Equipment maintenance
Replaced loose and damaged U/G line extenders.
CLOSED
Sunnybrae, White Lake, AirSpeed Wireless
2019/04/16
08:00
2019/04/17
12:00
Phone
Salmon arm telephone customers are unable to make long distance calls at this time.
Unknown, under investigation
Long distance service restored
CLOSED
Clearwater
2019/04/16
01:00
2019/04/16
09:00
Internet
Wireless service from Vavenby Tower
Unknown, under investigation
Recycled power to Mikrotik and service restored
CLOSED
Vanderhoof
2019/04/15
11:30
2019/04/15
12:15
Internet
Television
Markay Drive
Equipment maintenance
Swapped faulty 750
CLOSED
Pritchard
2019/04/15
11:15
2019/04/15
15:00
Internet
Television
Phone
Gerella road, Bostock crescent, Riverview place
Equipment upgrade
Replaced equipment
CLOSED
Sicamous
2019/04/13
06:00
2019/04/13
07:00
Internet
Trunk East, Trunk West and Distribution West fibre nodes.
Equipment maintenance
Clear cable restored the card and packet loss is normal
CLOSED
Vanderhoof
2019/04/13
00:00
2019/04/13
02:00
Internet
Television
Aspen, Derksen, Markay, McDonald, Stark, Smedley, Dushop, Grants Frontage
Equipment maintenance
Swapped the laser in the headend and got levels back to normal at the node.
CLOSED
Pritchard
2019/04/12
12:45
2019/04/12
13:10
Internet
Television
Phone
Gerella road, Bostock crescent, Riverview place
Equipment upgrade
Replaced old LE
CLOSED
Vanderhoof
2019/04/12
11:30
2019/04/12
16:00
Internet
Television
TV and Internet will be intermittent while techs replace damaged taps
1600 - 200 Block of Markay
Smedley Road
Stark Drive
Equipment maintenance
Taps replaced
CLOSED
Sicamous
2019/04/11
10:00
2019/04/11
12:00
Internet
Television
Rauma, TCH, Tunney, Payne, Solsqua, Amy, Hwy 1 Frontage, Sherlock, Boutwell, Whitehead, Amhurst, Martinson, Conn, Green
Power outage in area
Outage Restored
CLOSED
Pritchard
2019/04/10
12:00
2019/04/10
14:00
Internet
Phone
Gore, Anker, Riverview,River road,Foort,Decamillis,Grella,Bostock
Equipment maintenance
Replaced suse t LE and tightend various siezing screws in equipment
CLOSED-SCHEDULED
Ashcroft/Cache Creek
2019/04/10
09:30
2019/04/10
15:00
Internet
Television
Pine, Battel,Pears Place, Caribou, Cedar, Hill
Equipment maintenance
3 old amps replaced and taps, and one re-splice
CLOSED
Nakusp
2019/04/10
09:00
2019/04/10
16:00
Internet
Television
Phone
Affecting addresses greater than and including 740 Hwy 6 S as well as Brouse loop Rd.
Equipment maintenance
Maintenance complete
CLOSED - SCHEDULED
Sunnybrae, White Lake
2019/04/10
00:00
2019/04/10
02:30
Television
TV services in Sunnybrae and White Lake will be unavailable for up to 3 hours during the maintenance window as we upgrade our TV content delivery system. Full news story available here: https://mascon.ca/mascon-tv-content-delivery-upgrade/
Equipment upgrade
Upgrade completed
CLOSED
Sicamous
2019/04/09
14:30
2019/04/09
17:13
Internet
Wolfe,Montcalm,Graham Road
Unknown, under investigation
Rebooted Transmitter
CLOSED-SCHEDULED
Silver Creek
2019/04/09
05:00
2019/04/09
07:00
Internet
Phone
Conducting Transport link upgrades in head-end. Service may be down or intermittence during this time.
Equipment upgrade
Upgrades complete.
CLOSED-SCHEDULED
White Lake
2019/04/08
06:00
2019/04/08
16:00
Internet
Television
Phone
All of White Lake
Equipment upgrade
WhiteLake now being fed by Fibre backhaul
CLOSED-SCHEDULED
Nakusp
2019/04/04
09:00
2019/04/04
17:00
Internet
Television
Phone
Brouse, Upper Browse, Newbrand, Henke, Hwy 6, Brouse Loop, Cotswald, Alexander, Gensick
Equipment maintenance
Seasonal maintenance
CLOSED
AirSpeed Wireless
2019/04/04
02:00
2019/04/04
12:00
Internet
Phone
The Enderby 900mhz site is down at this time.
Unknown, under investigation
Dead Power supply swapped.
CLOSED
Ashcroft/Cache Creek
2019/04/03
09:45
2019/04/03
10:30
Internet
Television
Phone
Quartz and Valley View
Equipment maintenance
Pending
CLOSED
Nakusp
2019/04/03
09:00
2019/04/03
12:33
Internet
Television
Phone
Bartley Rd, Beech
Equipment upgrade
Upgraded amplifiers
CLOSED
Chase
2019/04/01
13:10
2019/04/01
13:25
Internet
Television
Phone
VLA road, King road
Equipment upgrade
Replaced old tap
CLOSED
Vanderhoof
2019/04/01
10:30
2019/04/01
12:45
Internet
Television
Nechako Ave, Redekop, William, Oak, Ejner, Maple and Alder Streets
Unknown, under investigation
Power supply failed and Amplifier was burnt out.
CLOSED-SCHEDULED
Chase
2019/03/28
10:30
2019/03/28
12:30
Internet
Television
Phone
Village Rd. Chief Jules.
Equipment maintenance
Replaced line extender at corner of Hillcrest and Village
CLOSED
Chase
2019/03/27
13:15
2019/03/27
15:00
Internet
Television
Coburn, Paquette, Cedar, Cemetary Rd.
Unknown, under investigation
Replaced corroded connector
CLOSED - SCHEDULED
Nakusp
2019/03/27
10:00
2019/03/27
16:00
Internet
Television
Crescent Bay, Billings Road, Bartley Road
Equipment maintenance
Maintenance completed
CLOSED - SCHEDULED
Ashcroft/Cache Creek
2019/03/27
09:00
2019/03/26
16:00
Internet
Television
Elm, Harper Mills, Rattlesnake, Cozy
Equipment upgrade
Equipment upgrades completed
CLOSED
Vanderhoof
2019/03/26
13:00
2019/03/26
16:53
Internet
Television
Phone
Aspen,McDonald,Ens,Derksen,
Smedley,Grants Frontage,Stark and Dushop Rds.
Unknown, under investigation
Pending
CLOSED - SCHEDULED
Barriere
2019/03/26
12:00
2019/03/26
15:30
Internet
Television
Oriole road, 300 block robin
Equipment maintenance
Replaced noisy amp robin drive
CLOSED
AirSpeed Wireless
2019/03/26
05:50
2019/03/26
09:30
Internet
Notch Hill
Unknown, under investigation
Rebooted Access Point
CLOSED
Burns Lake
2019/03/25
10:30
2019/03/25
16:00
Internet
Television
5th
Equipment maintenance
Swapped out old/defective Magnavox amplifier with new Motorola BLE's.
CLOSED
Burns Lake
2019/03/23
15:45
2019/03/23
19:00
Internet
Television
Hill, First, parts of Hwy 16
Equipment Failure
Replaced Equipment
CLOSED
Little Shuswap
2019/03/22
13:20
2019/03/22
14:30
Internet
Television
Little Shuswap
Power outage in area
Power has been restored.
CLOSED
Vanderhoof
2019/03/22
11:45
2019/03/22
14:30
Internet
Television
Phone
MacDonald, Ens, Grants Frontage
Equipment maintenance
Swapped amp and reset levels.
CLOSED
Fort St James
2019/03/21
06:00
2019/03/21
7:30
Internet
Television
Phone
2nd,3rd,4th,5th ave Greenview, sunset,eagle,Pineridge,Kwah,Middle,Sampson,Lower,Necoslie,Goetjen,Garvie,Roberts,Motiuk
Equipment upgrade
Upgrade complete
CLOSED-SCHEDULED
Ashcroft/Cache Creek
2019/03/19
15:45
2019/03/19
16:30
Internet
Television
Ash, Copper, Hill, Birch
Equipment upgrade
Amp and splitter upgrade
CLOSED
White Lake
2019/03/19
14:20
2019/03/19
15:15
Internet
Television
Phone
3544+ on White Lake Road
Unknown, under investigation
Replaced PNE on motherboard.
CLOSED
AirSpeed Wireless
2019/03/18
14:05
2019/03/18
15:00
Internet
Spall
Power outage in area
Power restored
CLOSED
Chase
2019/03/17
15:00
2019/03/17
18:00
Internet
Television
Phone
1899 Little Shuswap Lake Rd West.
1877 Little Shuswap Lake Rd West.
1886 Little Shuswap Lake Rd.
Unknown, under investigation
unresolved
CLOSED-SCHEDULED
Burns Lake
2019/03/15
12:00
2019/03/15
13:40
Internet
Television
Center St.
Murphy Road
Hwy 16 Trailer Park
Equipment maintenance
Magnavox + 2way & tap on Center St replaced, Magnavox amp at start of 5th Ave swapped.
CLOSED
Burns Lake
2019/03/14
12:00
2019/03/14
13:50
Internet
Television
Beatty Rd,Eckland
Drive, Willowbrook Drive.
Unknown, under investigation
Replaced Magnavox mini bridger on highway, set levels down to Willowbrook, replaced old 750 amp with new Motorla and set levels
closed
Barriere
2019/03/14
10:30
2019/03/14
14:00
Internet
Television
foote and Gagin rd's
Equipment upgrade
rlace LE and old taps
CLOSED
Ashcroft/Cache Creek
2019/03/14
08:30
2019/03/14
16:15
Internet
Television
Hollis Rd.
Equipment upgrade
New amp and replaced corroded main line 2-way
CLOSED
Ashcroft/Cache Creek
2019/03/13
10:00
2019/03/13
15:30
Internet
Television
Mesa Vista Rd, Vista Heights, Hollis Rd
Equipment upgrade
Equipment upgrades
CLOSED-SCHEDULED
Sunnybrae
2019/03/13
05:30
2019/03/13
06:00
Internet
Sunnybrae
Equipment upgrade
Upgrades Complete
CLOSED
Burns Lake
2019/03/12
14:00
2019/03/12
14:45
Internet
Television
1st Ave, Hill, Carrol
Equipment maintenance
Replacing 2 way splitter and tap that has corrosion
CLOSED-SCHEDULED
Burns Lake
2019/03/12
13:00
2019/03/12
13:20
Internet
Television
7th Ave, 6th Ave and Center St
Equipment maintenance
Replaced faulty Mini-Bridger and updated line connectors.
CLOSED-SCHEDULED
Chase
2019/03/12
07:00
2019/03/12
09:00
Internet
Television
Phone
Waterfront Lane
Chief Jules Dr.
Centre Rd.
Lakeview Rd.
Mountainview Rd.
Village Rd.
Hillcrest Rd.
Equipment upgrade
Node upgraded
CLOSED-SCHEDULED
Chase
2019/03/12
07:00
2019/03/12
13:00
Internet
Television
Phone
Hillside.
Equipment upgrade
Completed Hillside rebuild
CLOSED
Sicamous
2019/03/11
14:20
2019/03/11
14:40
Internet
Television
Phone
Finlayson, Shuswap, Silver Sands, Paradise
Unknown, under investigation
Problem resolved itself
CLOSED
Fort St James
2019/03/11
11:30
2019/03/11
14:10
Internet
Television
Phone
Seventh
Heathmont
Ogden
Elm
Stuart
Douglas
Second
Grove
Ash
Bay Lane
Connelly
Dogwood
Fir
Unknown, under investigation
Both CMTS card segments were affected.
CLOSED
Vanderhoof
2019/03/11
09:00
2019/03/11
12:00
Internet
Television
Phone
Kenney Dam, Nechako Ave, 4th Street, 5th Street, 6th Street, 7th Street, Silvermill Ave, Poplar Ave, Spruce Ave, Cruise Drive, Redekop Ave, Alder Ave, Oak Ave, Maple St.
Equipment maintenance
Swapped out some old 2 and 3 way Lindsay Mainline Splitters.
CLOSED
Sicamous
2019/03/08
09:44
2019/03/08
12:00
Internet
Television
Phone
Intermittent services on Coach, Foland, Flury and Mara West
Equipment maintenance
Replaced faulty connector.
CLOSED
Burns Lake
2019/03/07
12:00
2019/03/07
13:00
Internet
Television
Phone
9th Ave, 375 8th Ave apartments.
Equipment maintenance
Replaced faulty line extender.
CLOSED-SCHEDULED
Ashcroft/Cache Creek
2019/03/06
11:30
2019/03/06
12:20
Internet
Television
Cedar Cr, Cariboo Cr, Elm St, Hill St
Equipment maintenance
Replaced faulty line splitter
CLOSED-SCHEDULED
Vanderhoof
2019/03/05
06:00
2019/03/05
08:30
Internet
Television
Riverview Dr, Peach Ln, Sandy Beach Rd, View St, Gracey St, Creasy Ave, Rainbow Ave, Recreation Ave, Victoria St E, Osprey Dr, Stewart St SE
Equipment maintenance
Replaced faulty bridger, splitter and amp
CLOSED
AirSpeed Wireless
2019/02/28
21:00
2019/03/01
09:20
Internet
Kennedy Towe