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Outage Reports Full List

/
Status
Affected Systems
Date Start
Time Start
Date End
Time End
Websites
Internet
Email
Television
Phone
Affected Areas
Description
Resolution
OPEN
AirSpeed Wireless
2017/05/25
07:23
2017/05/25
16:00
Internet
H2
Power outage in area
Pending
CLOSED
Sicamous
2017/05/25
06:00
2017/05/25
16:00
Internet
Television
Phone
Hallfish.Samuelson,Solsqua,Triple R,Payne,Cemetary,Cambie Solsqua,Bundas,Sundance
There is an issue affecting sevices to these area Technician has been dispatched
Power related outage
blown fuse replaced
CLOSED - SCHEDULED
Chase, Little Shuswap, North Shuswap, Pritchard, Sicamous, Sun Peaks, Tobiano, Tofino, White Lake
2017/05/25
06:00
2017/05/25
17:00
Television
Love Nature HD, Nat Geo HD and Movie Central 1HD.
Equipment upgrade
Channels converting to the new MPEG4 format will no longer be available with Old CableMAX packaging or DCT receivers.

Call 1.866.832.6020 to schedule your upgrade.
CLOSED
North Shuswap
2017/05/25
01:00
2017/05/25
14:00
Internet
Phone
Vickers Trail,Anglemont Way,Lonneke Trail,Queest Rd,Stampede Trail,Castle Heights,Mountain Drive,Copper Island dr,Aspen Rd,Hudson,Lichen Rd,Orchard Grove, Klondike.
There appears to be an issue affecting Internet and Phone.
Technicians have been dispatched.
Power related issue affecting equipment feeding these areas.
Pending
CLOSED
Little Shuswap, North Shuswap
2017/05/24
17:00
2017/05/24
21:00
Internet
Television
Phone
Little Shuswap and North Shuswap currently offline due to a power outage that is affecting our head end.
Power outage in area
Power restored.
CLOSED - SCHEDULED
Tofino
2017/05/24
09:00
2017/05/24
14:00
Television
Hospitality VCom system.
Equipment upgrade
Upgrade to MPEG4 failed, reverted to previous system
CLOSED
White Lake
2017/05/23
22:00
2017/05/25
11:00
Internet
Television
Phone
White Lake
Power outage in area
Power restored
CLOSED
Little Shuswap
2017/05/23
21:57
2017/05/24
11:00
Internet
Television
Phone
Little Shuswap, Lee Creek
Power outage in area
Power restored
CLOSED
Sicamous
2017/05/23
20:41
2017/05/24
11:00
Internet
Television
Phone
Sicamous
Power outage in area
Power restored
CLOSED
North Shuswap
2017/05/23
20:01
2017/05/24
11:00
Internet
Television
Phone
North Shuswap, Celista, St.Ives
Power outage in area
Power Restored.

Current outages

Scheduled & Unscheduled Outages

Mascons' goal is to keep all systems online all the time, however from time to time outages can occur.

Sometimes outages are planned such as for equipment upgrades in which case they are scheduled at such a time to be as little inconvenience as possible to our subscribers and emailed notifications are sent to all our subscribers telling them who will be affected and for how long. All planned outages will be noted on this page.

Other unscheduled outages which may occur can be the result of equipment failure, either here or from our upstream providers (the ones who provide us with internet access) as well as power outages. Our office uses a generator to keep our systems online however if there is no power in your area it will affect your internet service until its restored. Fortis BC and BC Hydro provide their own outages page which can let you know when/if the power in your area is down or scheduled to be down. Our technicians are immediately informed of outages and respond as soon as possible. Some outages occur in remote locations and require time to access the sites, so some time may be involved, please be patient.