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21Feb2017

OPEN: North Shuswap & Little Shuswap

  • By Matt - Customer Service
  • 1 Tags
  • 0 Comments
Date: February 21 2017          Start: 11:20 AM          End: 2:30 PM Affected Areas: North Shuswap & Little Shuswap Affected Services:   Television Description: Diagnosing Channel pixelization. Brief interruptions in service. Technician in Charge: Dave Bawtree Resolution: Short description of event Real time updates will be posted online – (Mascon Outage Reports)
08Feb2017

CLOSED: North Shuswap and Little Shuswap Area

  • By Norman - Customer Service
  • 1 Tags
  • 0 Comments
Date: Febuary 8 2017           Start: 10:20AM          End: 10:54AM Affected Areas:  North Shuswap and Little Shuswap Affected Services:   Internet | Television | Phone Description: Power supply in the head end failed Tech is looking into it Technician in Charge:  Ian W Resolution: Rebooted North Shuswap Router and brought system
20Jan2017

CLOSED – SCHEDULED: NORTH SHUSWAP

  • By Debbie - Assistant Manager
  • 1 Tags
  • 0 Comments
Date: Jan 20, 2017          Start: 10:00 AM          End: Estimate 1:42PM Affected Areas:  Head End Distribution Affected Services:   Internet|Phone Description: Trouble shooting noise on the Head End Distribution Technician in Charge: Kade Resolution: Found noise coming from customers house. Real time updates will be posted online – (Mascon Outage Reports)
20Jan2017

CLOSED: NORTH SHUSWAP

  • By Debbie - Assistant Manager
  • 1 Tags
  • 0 Comments
Date: Jan 20, 2017       Start: 9:30 AM          End: 12:00 PM Affected Areas:  Celista Node 2, Vickers Trail Node, Davis Road Node Affected Services:   Internet|Phone Description: Replacing Receiver in the Head End Technician in Charge: Kade Resolution: Receiver in Head End replaced Real time updates will be posted online – (Mascon Outage Reports)
18Jan2017

CLOSED – SCHEDULED: NORTH SHUSWAP

  • By David - Customer Service
  • 1 Tags
  • 0 Comments
Date: January 18 2017          Start: 11:50 AM          End: Estimate 2:00 PM Affected Areas:  Davis,Airstrip,Marina,Cedar,Golf Course,Gardiner,7300 through 7880 Squilax anglemont Rd Affected Services:   Internet|Phone Description:Equipment Maintenance Technician in Charge: Kade Kirchenko Resolution: Maintenance Completed Real time updates will be posted online – (Mascon Outage Reports)
18Jan2017

CLOSED: NORTH SHUSWAP

  • By Derrick - Systems Administrator
  • 1 Tags
  • 0 Comments
Date: Jan 18, 2017          Start: 10:50 AM          End: 12:45 PM Affected Areas:  Head-end distribution node. Affected Services:   Internet|Phone Description: Conducting maintenance, Internet will go down for some customers. Technician in Charge: Support Resolution: Maintenance has been completed. Real time updates will be posted online – (Mascon Outage Reports)
18Jan2017

CLOSED – SCHEDULED: NORTH SHUSWAP

  • By Derrick - Systems Administrator
  • 1 Tags
  • 0 Comments
Date: Jan 18, 2017          Start: 8:20 AM          End: 9:45 AM Affected Areas:  All Affected Services:   Internet|Phone Description: Conducting maintenance, Internet will go down briefly. CMTS did not return to service after a reboot. Techs will be onsite shortly. Technician in Charge: Support. Resolution: Service restored. Real time updates will be posted online – (Mascon Outage Reports)
17Jan2017

CLOSED – SCHEDULED: NORTH SHUSWAP

  • By Debbie - Assistant Manager
  • 1 Tags
  • 0 Comments
Date: Jan 17, 2017          Start: 10:30 AM          End: 12:30 PM Affected Areas:  Lindsay Rd, Noakes Rd, Squilax Anglemont 6172 to 6487 Affected Services:   Internet|Phone Description: Replacing equipment in head end Technician in Charge: Ian Webster Resolution: Equipment Replaced Real time updates will be posted online – (Mascon Outage Reports)
11Jan2017

CLOSED – SCHEDULED: North Shuswap

  • By David - Customer Service
  • 1 Tags
  • 0 Comments
Date: January 11 2017          Start: 9:30 AM          End: Estimate 3:00 PM Affected Areas:  Noakes,Lindsay,6172 through 6487 Squilax Anglemont Hwy Affected Services:   Internet|Television|Phone Description:Intermittent outages while adjusting levels on the node, and looking for noise Technician in Charge: Kade Kirchenko Resolution: Adjusted levels and found a noisy drop. Real time updates will be posted online – (Mascon
29Dec2016

CLOSED: North Shuswap

  • By Norman - Customer Service
  • 1 Tags
  • 0 Comments
Date: Dec 29 2016          Start: 2:10PM          End: Estimate 5:00PM Affected Areas:  Golf Course Rd, Squilax Anglemont, Columbia Drive, Vickers Trail, Klondike Trail, Mountain Dr, Stampede Trail, Anglemont Way, Orchard Grove, Lonneke Trail, Copper Island Dr, Granite Pl, Castle Hts, Hudson Rd, Crowfoot Dr, Aspen Rd, Affected Services:
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