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02Feb2017

CLOSED – SCHEDULED: CHASE

  • By Debbie - Assistant Manager
  • 1 Tags
  • 0 Comments
Date: Feb 2 2017          Start: 9:30 AM          End: Estimate 11:00 AM Affected Areas:  All of Chase Affected Services:    Television Description: Intermittent channel outages while changing out equipment in Head End Technician in Charge: Ian Webster Resolution: Changed equipment in Headend. Real time updates will be posted online – (Mascon Outage Reports)
27Jan2017

CLOSED – SCHEDULED: CHASE

  • By Paul - Web Administrator
  • 1 Tags
  • 0 Comments
Date: January 27 2017          Start: 10:35 AM          End: 2:45 PM Affected Areas:  Chase Affected Services:  Television Description: Head end maintenance will result in a loss of Television service Technician in Charge: Support Resolution: Maintenance complete Real time updates will be posted online – (Mascon Outage Reports)
23Jan2017

CLOSED – SCHEDULED: CHASE

  • By Debbie - Assistant Manager
  • 1 Tags
  • 0 Comments
Date: Jan 24 2017  Start: 7:00 AM          End: Estimate 7:30 PM Affected Areas:  2nd Ave, Willow, Aspen, Birch, 300/400 block of 3rd Ave, 300/400 block of 4th Ave, Arbutus, Arbutus Place, Lakeshore, Blue Spruce, Balsam, Beach Dr, Beach Place, Beach Cres. Affected Services:   Internet|Television|Phone Description: Techs are Investigating Technician in Charge: Ian Webster Resolution: Replaced faulty receiver
12Jan2017

CLOSED – SCHEDULED: CHASE

  • By Paul - Web Administrator
  • 1 Tags
  • 0 Comments
Date: January 12 2017          Start: 9:00 AM          End: 3:00 PM Affected Areas:  Chase Affected Services:  Television Description:Intermittent outages of TV channels while re wiring head end Technician in Charge: Dave Bawtree Resolution:Maintenance completed Real time updates will be posted online – (Mascon Outage Reports)
11Jan2017

CLOSED – SCHEDULED: CHASE

  • By Paul - Web Administrator
  • 1 Tags
  • 0 Comments
Date: January 11 2017          Start: 9:00 AM          End: 3:00 PM Affected Areas:  Chase Affected Services:  Television Description:Intermittent outages of TV channels while re wiring head end Technician in Charge: Dave Bawtree Resolution: Maintenance completed for the day. Real time updates will be posted online – (Mascon Outage Reports)
10Jan2017

CLOSED – SCHEDULED: Chase

  • By Norman - Customer Service
  • 1 Tags
  • 0 Comments
Date: Jan 10 2017          Start: 9:30AM          End: 2:30PM Affected Areas:  Arbutus, Blue Spruce, Birch, Willow, Aspen, Beach Dr, Beach Pl, Lakeshore, and 2nd Ave Affected Services:   Internet|Television|Phone Description:All services will be Intermittent while Noise Hunting Technician in Charge: Kade Kirichenko Resolution: Tech has completed work on the
03Jan2017

CLOSED – SCHEDULED: CHASE

  • By Paul - Web Administrator
  • 1 Tags
  • 0 Comments
Date: Jan 03 2017         Start: 10:40 AM          End: 3:00 PM Affected Areas:  Chase Affected Services: Television Description: Intermittent channel outages throughout day due to maintenance in headend. Technician in Charge: David Bawtree Resolution: Maintenance completed Real time updates will be posted online – (Mascon Outage Reports)
03Jan2017

CLOSED: Chase

  • By Paul - Web Administrator
  • 1 Tags
  • 0 Comments
Date: Jan 3 2017          Start: 7:00 AM          End: 10:24 AM Affected Areas:  All Areas Affected Services:   Television Description: Community Channel 1 background music not working, technicians investigating Technician in Charge: Mascon Support Resolution: Sound restored Real time updates will be posted online – (Mascon Outage Reports)
29Dec2016

CLOSED: Chase

  • By Paul - Web Administrator
  • 1 Tags
  • 0 Comments
Date: December 29 2016          Start: 8:50 PM          End: December 30 6:40 AM Affected Areas:  pine,3rd,hysop,4th,juniper,larch,willow,brooke,shepherd,shuswap,leighton,ash,cottonwood,lakeview,mountain view,chief jules way, village,waterfront Affected Services:   Internet|Phone Description:There is an Internet outage affecting these areas technicians are investigating. Technician in Charge: Kade kirchenko Resolution: One card appeared to have lost communications rebooted that card and service restored. Real time
27Dec2016

CLOSED: CHASE

  • By Paul - Web Administrator
  • 1 Tags
  • 0 Comments
Date: Dec 27 2016          Start: 12:45 PM        End: 3:40 PM Affected Areas:  Arbutus, Lakeshore, Blue Spruce, Birch, 2nd Ave, Beach Pl, Beach Cres, Beach Dr, Aspen, and Willow Affected Services:   Internet|Television|Phone Description: Performing maintenance on mainline, service intermittent during this time. Technician in Charge: Kade Kirichenko Resolution: Found 2 Customers drops that were causing the noise
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