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30Jan2017

CLOSED – SCHEDULED: ALL SYSTEMS except TOFINO

  • By David - Customer Service
  • 1 Tags
  • 0 Comments
Date: January 31 2017          Start: 00:01 AM          End: 6:00 AM Affected Areas:  All Systems except Tofino Affected Services:   Internet|Phone Description: Our backbone provider will be doing a software upgrade to their system that could impact services for about a half hour during the maintenance window Technician in Charge: Support Resolution: Upgrades complete Real
28Jan2017

CLOSED: All Systems

  • By David - Customer Service
  • 1 Tags
  • 0 Comments
Date: January 28 2017          Start: 9:00 AM          End: 9:40 PM Affected Areas:  All systems Affected Services:  Television Description: Shaw is looking into an Encryption error affecting DCX 3400 and DCX700 boxes on channels CBC Toronto HD,Global HD, TSN1 HD Technician in Charge: Support Resolution: Shaw rebooted an encoder and working now Real time
18Jan2017

CLOSED – SCHEDULED: All Systems except Tofino

  • By David - Customer Service
  • 1 Tags
  • 0 Comments
Date: January 19 2017          Start: 00:01 AM          End: 6:00 AM Affected Areas:  All Systems except Tofino Affected Services:   Internet|Phone Description: Our backbone provider will be doing a software upgrade to their system that could impact services for about a half hour during the maintenance window Technician in Charge: Support Resolution: Pending Real time
04Jan2017

CLOSED – SCHEDULED: All Systems

  • By David - Customer Service
  • 1 Tags
  • 0 Comments
Date: January 4 2017          Start: 00:01 AM          End: 6:00 AM Affected Areas:  All Systems except Tofino Affected Services:   Internet|Phone Description: Our backbone provider will be doing a software upgrade to their system that could impact services for about an hour during the maintenance window Technician in Charge: Support Resolution: Upgrade completed Real time
02Dec2016

CLOSED: ALL SYSTEMS

  • By Derrick - Systems Administrator
  • 1 Tags
  • 0 Comments
Date: Dec 2st 2016          Start: 10:00am          End: Estimate 10:45am Affected Areas:  All systems Affected Services:  Internet Description: Moving secondary server to new rack location. Some subscribers may experience temporary loss of service to e-mail or internet. Technician in Charge: Support Resolution: Resolved. Real time updates will be posted online –
14Nov2016

CLOSED: ALL SYSTEMS Except TOFINO

  • By Paul - Web Administrator
  • 1 Tags
  • 0 Comments
Date: Nov 15 2016          Start: 12:00 AM          End: Estimate 6:00 AM Affected Areas:  All Systems except Tofino Affected Services:   Internet|Phone Description: Network upgrades from our backbone provider will cause a 30 minute service outage during the maintenance window Technician in Charge: Support Resolution: Network upgrades complete Real time updates will be posted online – (Mascon
31Oct2016

CLOSED: All Systems

  • By Matt - Customer Service
  • 1 Tags
  • 0 Comments
Date: October 31 2016          Start: 9:00 AM          End: Estimate 10:30 AM Affected Areas: CTV Calgary and Global Calgary(Channel 221 and 222 on Old Line-up/Channel 271 and 273 on New Line-up) Affected Services:   Television Description: CTV Calgary and Global Calgary(Channel 221 and 222 on Old Line-up/Channel 271 and 273 on New Line-up) currently display a
27Oct2016

CLOSED: All Systems

  • By Matt - Customer Service
  • 1 Tags
  • 0 Comments
Date: October 27 2016          Start: 12:00 PM          End: Estimate 1:45 PM Affected Areas:  All Systems Affected Services:   Television Description:Shaw QT Plus is currently experiencing data issues. We are unable to send programming information to cable receivers. Technician in Charge: Technical Support Resolution: Shaw has fixed the issue. Real time updates will be posted online – (Mascon Outage
20Oct2016

CLOSED: ALL SYSTEMS

  • By David - Customer Service
  • 1 Tags
  • 0 Comments
Date: October 20 2016          Start: 8:00 AM          End: Estimate 1:10 PM Affected Areas:  All Systems Affected Services:   Television Description: CTV NEWS 1 Channel 239 is showing an error on any standard definition boxes saying the program is available only with HDTV services. Technician in Charge: Support Resolution: CTV reset channel source, SD services restored Real time
05Oct2016

CLOSED: ALL SYSTEMS Except TOFINO

  • By David - Customer Service
  • 1 Tags
  • 0 Comments
Date: October 6 2016          Start: 12:00 AM          End: Estimate 6:00 AM Affected Areas:  All Systems except Tofino Affected Services:   Internet|Phone Description: Our Backbone Provider will be doing some planned maintenance that will impact the fibre feed to our systems Technician in Charge: Support Resolution: Pending Real time updates will be posted online – (Mascon Outage
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