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19Jan2017

CLOSED: Markdale

  • By Norman - Customer Service
  • 1 Tags
  • 0 Comments
Date: Jan 19 2017          Start: 11:55am          End:4:30PM Affected Areas:  Dundalk Affected Services:   Internet Description: Node in Dundalk is down. Techs have been dispatched to investigate. Technician in Charge: Tech Support Resolution:  Modems back online Real time updates will be posted online – (Mascon Outage Reports)
18Oct2016

CLOSED: Markdale

  • By David - Customer Service
  • 1 Tags
  • 0 Comments
Date: October 18 2016          Start: 6:00 AM          End: 10:00 AM Affected Areas:  Eugenia Affected Services:   Internet|Television Description: Outage affecting Eugenia cause is currently under investigation. Technician in Charge: Support Resolution: Services restored Real time updates will be posted online – (Mascon Outage Reports)
12Jun2016

Closed: Markdale Cable

  • By Dwight Customer Service
  • 1 Tags
  • 0 Comments
Date: June 12 2016          Start: 7:00 AM          End: Estimate 10:30 AM Affected Areas:  Flesherton, Ont. Affected Services:   Internet|Television|Phone Description: Full service outage, Technician investigating Technician in Charge: David Harrington Resolution: A malfunctioning power supply was replaced. Real time updates will be posted online – (Mascon Outage Reports)
24Mar2016

CLOSED: MARKDALE

  • By David - Customer Service
  • 1 Tags
  • 0 Comments
Date: March 24 2016          Start: 10:00 AM          End: Estimate 3:01 PM Affected Areas:  Markdale Internet customers Affected Services:   Internet|Phone Description:There appears to be an issue affecting their CMTS, no modems will be able to access the Internet. Technician in Charge: David Harrington Resolution: Markdale has stabilized the CMTS everything should be ok for the
23Mar2016

CLOSED: Markdale

  • By David - Customer Service
  • 1 Tags
  • 0 Comments
Date: March 23 2016          Start: 10:00 AM          End: Estimate 1:00 PM Affected Areas:  Markdale Customers Affected Services:   Internet|Phone Description: There appears to be an issue with their CMTS and there is also a cable torn down in the Eugenia area. Technicians have been dispatched. Technician in Charge: David Harrington Resolution: Issues resolved Real time
13Feb2016

CLOSED: Markdale

  • By Paul - Web Administrator
  • 1 Tags
  • 0 Comments
Date: Feb 13 2016          Start: 3:30PM          End:8:00am Affected Areas:  Peters Cres Affected Services:   Internet Description: Showing modems offline in peters cres, contacted David and he is sending a tech to investigate Resolution:Modems back online
25Jan2016

CLOSED: Markdale

  • By David - Customer Service
  • 1 Tags
  • 0 Comments
Date: January 25 2016          Start: 10:00 AM          End: 11:00 AM Affected Areas:  Flesherton Affected Services:   Internet | Television | Phone Description: Services are out in Flesherton technicians are looking into issue Resolution: Issue resolved
15Dec2015

CLOSED: Markdale

  • By David - Customer Service
  • 1 Tags
  • 0 Comments
Date: December 16 2015          Start: 1:00 AM         End: 5:00 AM Affected Areas: All Internet Customers Affected Services: Internet  | Phone Description: Migrating to a New CMTS and NOMS is being updated as well Resolution: CMTS changed
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