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17Feb2017

OPEN: XCOUNTRY

  • By Paul - Web Administrator
  • 1 Tags
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Date: February 17 2017          Start: 6:00 AM          End: 1:00 PM Affected Areas:  Parts of Hwy 221,Gibson Wood Rd,Saxon Street and surrounding areas in Centerville Affected Services:   Internet | Television | Phone Description: Maintenance to a cracked line Technician in Charge: Support Resolution: Pending Real time updates will be posted online – (Mascon Outage
09Feb2017

CLOSED: Nor-Del

  • By Norman - Customer Service
  • 1 Tags
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Date: Febuary 09 2017          Start: 12:33 PM          End: 8:00PM Affected Areas:  All customers with Nor-Del Affected Services:   Internet | Television | Phone Description: Nor-Del is looking for a spliced part of the firber connection. Phone are currently down and Internet and TV will be going down as well.
03Feb2017

CLOSED: XCOUNTRY

  • By Paul - Web Administrator
  • 1 Tags
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Date: February 3 2017          Start: 6:00 AM          End: 2:00 PM Affected Areas:  Gaspereau, Wolfville Affected Services:   Internet Description: Most of our clients in the Gaspereau and Wolfville area will have intermittent internet today due to techs servicing towers in the area. Technician in Charge: Support Resolution: Maintenance completed Real time updates will
01Feb2017

CLOSED: Port Renfrew

  • By Paul - Web Administrator
  • 1 Tags
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Date: February 1 2017          Start: 9:13 AM          End: 3:00 PM Affected Areas:  Port Renfrew Affected Services:   Internet | Television | Phone Description: There is a hydro outage affecting Port Renfrew, hydro has dispatched crews Technician in Charge: Support Resolution: Power restored Real time updates will be posted online – (Mascon Outage Reports)
19Jan2017

CLOSED: Markdale

  • By Norman - Customer Service
  • 1 Tags
  • 0 Comments
Date: Jan 19 2017          Start: 11:55am          End:4:30PM Affected Areas:  Dundalk Affected Services:   Internet Description: Node in Dundalk is down. Techs have been dispatched to investigate. Technician in Charge: Tech Support Resolution:  Modems back online Real time updates will be posted online – (Mascon Outage Reports)
28Dec2016

CLOSED: Xcountry TV

  • By Matt - Customer Service
  • 1 Tags
  • 0 Comments
Date: March 22 2016          Start: 9:05 PM          End: 9:25 pm Affected Areas:  Bennetts bay Rd, Hwy 358, Gospel Woods Road, best Rd Affected Services:   Internet|Television|Phone Description: Unknown issue causing all services to go down, currently investigating. Technician in Charge: Dwight Tait Resolution:Fixed power supply, services restored Real time updates will be posted online – (Mascon Outage
20Dec2016

CLOSED: Port Renfrew

  • By Paul - Web Administrator
  • 1 Tags
  • 0 Comments
Date: December 20 2016          Start: 6:00 AM          End: Estimate 11:00 AM Affected Areas:  South-East of PARKINSON RD, North-West of ROAD A RD Affected Services:   Internet|Television|Phone Description:Hydro outage no estimated time of resolution Technician in Charge: Support Resolution: Power restored Real time updates will be posted online – (Mascon Outage Reports)
02Dec2016

CLOSED: South Island Cable

  • By Paul - Web Administrator
  • 1 Tags
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Date: December 2 2016          Start: 6:00 AM          End: Estimate 11:00 AM Affected Areas:  Port Renfrew Affected Services:   Television Description: There are some channels missing 633 632 624 623 622 621 615 611 are some of them,Technicians is on his way to resolve the issue Technician in Charge: Support Resolution: Resolved Real time updates will be
24Nov2016

CLOSED: XCOUNTRY

  • By Paul - Web Administrator
  • 1 Tags
  • 0 Comments
Date: November 24 2016          Start: 8:00 AM          End: Estimate 2:00 PM Affected Areas:  Customers off the Newtonville and ATV3 towers Affected Services:   Internet Description:We are going to have intermittent outages on our rural connect system today as we are replacing an AP on our tower Technician in Charge: Support Resolution: AP replaced Real time
22Nov2016

CLOSED: PORT RENFREW

  • By Paul - Web Administrator
  • 1 Tags
  • 0 Comments
Date: NOVEMBER 22 2016          Start: 9:30 AM          End: Estimate 4:00 PM Affected Areas: Port Renfrew Affected Services:   Internet|Television|Phone Description:Hydro Outage Technician in Charge: Support Resolution: Power restored Real time updates will be posted online – (Mascon Outage Reports)
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