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30Jul2016

Closed: White Lake

  • By Marilia - Customer Service
  • 1 Tags
  • 0 Comments
Date: July 30 2016          Start: 8:30 AM          End: Estimate 12:15PM Affected Areas:  Parts of White Lake (Heron Rd. White lake Rd. Schmid Rd.) Affected Services:   Internet|Television|Phone Description:Large truck tore down main line. Technician in Charge: Brody S. Resolution: Tech was able to repair damaged line, Service has been restored Real time updates will be posted online
29Jul2016

Closed: Tofino

  • By Matt - Customer Service
  • 1 Tags
  • 0 Comments
Date: July 29 2016          Start: 12:20 PM          End: Estimate 12:40 PM Affected Areas:  Fellowship Drive Affected Services:   Internet|Television Description:Changing out tap. Technician in Charge: Jaime Resolution: Tap has been replaced, service restored Real time updates will be posted online – (Mascon Outage Reports)
29Jul2016

BC Day Hours

  • By Paul - Web Administrator
  • 1 Tags
  • 0 Comments
Our office will be closed Monday August 1st for BC Day. Technical support will be available from 8am – 4pm https://mascon.ca/contact/ Have a safe and happy BC Day!
28Jul2016

CLOSED: Tofino

  • By Matt - Customer Service
  • 1 Tags
  • 0 Comments
Date: July 28 2016          Start: 3:50 PM          End: Estimate 4:30 PM Affected Areas:  100-400 Campbell St Affected Services:   Internet|Television Description:Replacing tap. Technician in Charge: Jaime Resolution: Tap has been replaced. Real time updates will be posted online – (Mascon Outage Reports)
28Jul2016

CLOSED: North Shuswap

  • By Matt - Customer Service
  • 1 Tags
  • 0 Comments
Date: July 28 2016          Start: 1:45 PM          End: Estimate 2:30 PM Affected Areas:  7171 and up on Squilax Anglemont Highway Affected Services:   Internet|Television|Phone Description:Replacing line splitter, that has water in it. Technician in Charge: Kade Kirichenko Resolution: Line splitter has been replaced. Real time updates will be posted online – (Mascon Outage Reports)
27Jul2016

CLOSED: Mascon

  • By Matt - Customer Service
  • 1 Tags
  • 0 Comments
Date: July 27 2016          Start: 6:30 PM          End: Estimate 8:30 PM Affected Areas:  Mascon Affected Services:   Phone Description:Phone system in office is currently down. Technician in Charge: Technical Support Resolution: Phone system has been repaired. Real time updates will be posted online – (Mascon Outage Reports)
27Jul2016

CLOSED: Chase

  • By Debbie - Assistant Manager
  • 1 Tags
  • 0 Comments
Date: July 27 2016          Start: 1:00          End: Estimate 2:30 PM Affected Areas:  Bay Drive Affected Services:   Internet|Television|Phone Description: Intermittent outages while replacing mainline cable Technician in Charge: Ian Webster Resolution: Mainline cable has been replaced. Real time updates will be posted online – (Mascon Outage Reports)
27Jul2016

CLOSED: Sicamous

  • By David - Customer Service
  • 1 Tags
  • 0 Comments
Date: July 27 2016          Start: 9:38 AM          End: Estimate 1:30 PM Affected Areas:  Shuswap,Chapman Affected Services:   Internet|Television|Phone Description:Rebuilding Line on the streets Technician in Charge: Kade kirchenko Resolution: Rebuilt line equipment. Real time updates will be posted online – (Mascon Outage Reports)
26Jul2016

CLOSED: Sicamous

  • By Paul - Web Administrator
  • 1 Tags
  • 0 Comments
Date: July 27 2016          Start: 6:00 AM          End: Estimate 9:00 AM Affected Areas:  Hwy 97A, Crystal Sands, Mara Sands Resort, Club Mara Resort, Riverside Ave, White Pine Cres, Poage Ave, Aqua Mara Affected Services:   Internet|Phone Description: Service outage while techs perform updates to provide more capacity Technician in Charge: Kade Kirichenko Resolution: Updates completed.
26Jul2016

CLOSED: Chase

  • By David - Customer Service
  • 1 Tags
  • 0 Comments
Date: July 26 2016          Start: 10:30 AM          End: Estimate 12:00 PM Affected Areas:  1214 Okanagan Affected Services:   Internet|Television|Phone Description: outage while swapping out equipment Technician in Charge: Ian Webster Resolution: Swapped possible suspect equipment. Real time updates will be posted online – (Mascon Outage Reports)
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