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31May2016

CLOSED: TOFINO

  • By David - Customer Service
  • 1 Tags
  • 0 Comments
Date: May 31 2016          Start: 8:00 AM          End: 11:00 AM Affected Areas:  Tofino Affected Services:   Television Description: There is an issue with Channels 303,304,413,421 Technician is investigating. Technician in Charge: Jaime Nicholson Resolution: Rebooted Transmod Real time updates will be posted online – (Mascon Outage Reports)
31May2016

CLOSED: AIRSPEED

  • By David - Customer Service
  • 1 Tags
  • 0 Comments
Date: May 31 2016          Start: 8:35 AM          End: Estimate 11:00 AM Affected Areas:  Wimax customers off of the Balmoral tower Affected Services:   Internet|Phone Description:The Access point appears to have gone down. Technicians are investigating Technician in Charge: Dave Bawtree Resolution: Rebooted AP Real time updates will be posted online – (Mascon Outage Reports)
31May2016

CLOSED: AIRSPEED

  • By David - Customer Service
  • 1 Tags
  • 0 Comments
Date: May 31 2016          Start: 8:20 AM          End: Estimate 9:00 AM Affected Areas:  Customers off of Bastion PMP450 Affected Services:   Internet|Phone Description:Short interruption of service while upgrading firmware on the Access point and Customers radios. Customers should not reboot their equipment. Technician in Charge: Dave Bawtree Resolution: Upgrade completed Real time updates will be
31May2016

100 Mbps now available in the North Shuswap

  • By Paul - Web Administrator
  • 1 Tags
  • 0 Comments
Mascon is excited to announce our new high speed fibre optic back haul connection in the North Shuswap which enables us to offer much faster internet speeds across our service area.   Starting today residential customers can get internet speeds up to 100 Mbps and businesses can get up to 1000 Mbps.  Mascon has been
31May2016

CLOSED: NORDEL

  • By David - Customer Service
  • 1 Tags
  • 0 Comments
Date: May 31 2016          Start: 6:40 AM          End: 7:35 AM Affected Areas:  DELHI Affected Services:   Internet|Phone Description: A bunch of modems are showing offline Technicians are investigating Technician in Charge: Support Resolution: Issue Resolved Real time updates will be posted online – (Mascon Outage Reports)
30May2016

CLOSED: NORTH SHUSWAP

  • By David - Customer Service
  • 1 Tags
  • 0 Comments
Date: May 30 2016          Start: 1:10 PM          End: Estimate 1:30 pM Affected Areas:  HeadEnd distribution, Easy St,Ross Creek,McClaskey rd,Cassabello,Crowfoot,Squilax Anglemont Hwy 6760to 8930 block Affected Services:   Internet|Television|Phone Description:Swapping out motherboard for the node Technician in Charge: Kade Kirchenko Resolution: Motherboard replaced Real time updates will be posted online – (Mascon Outage Reports)
27May2016

CLOSED: Airspeed

  • By Matt - Customer Service
  • 1 Tags
  • 0 Comments
Date: May 27 2016          Start: 2:21 PM          End: Estimate 4:18 PM Affected Areas:  Balmoral 5G Affected Services:   Internet Description:Equipment Failure. Technician in Charge: Dave Bawtree Resolution: Tech changed out mikrotik. everything is back up and working now. Real time updates will be posted online – (Mascon Outage Reports)
26May2016

CLOSED: Chase

  • By Matt - Customer Service
  • 1 Tags
  • 0 Comments
Date: May 26 2016          Start: 2:25 PM          End: Estimate 3:00 PM Affected Areas:  1214 Okanagan Affected Services:   Internet|Television|Phone Description:Changing out suspect/old amp. Technician in Charge: Kade Kirichenko Resolution: Replaced amp. Real time updates will be posted online – (Mascon Outage Reports)
26May2016

CLOSED: Sicamous

  • By Debbie - Assistant Manager
  • 1 Tags
  • 0 Comments
Date: May 26 2016          Start: 10:45 AM          End: 11:00 AM Affected Areas:  Buena Vista units 26 through 48 Affected Services:   Internet|Television|Phone Description: Short outage while technician changes out an Amp. Technician in Charge: Ian Webster Resolution: Changed Amplifier Real time updates will be posted online – (Mascon Outage Reports)
26May2016

CLOSED: XCOUNTRY

  • By David - Customer Service
  • 1 Tags
  • 0 Comments
Date: May 26 2016          Start: 9:40 AM          End: Estimate 11:00 AM Affected Areas:  XCOUNTRY Affected Services:   Internet|Phone Description:There appears to be an outage affecting xcountry. Technicians are looking into the issue. Technician in Charge: Support Resolution: Issue has been resolved. Real time updates will be posted online – (Mascon Outage Reports)
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