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28Apr2016

CLOSED: Little Shuswap & Lee Creek

  • By Matt - Customer Service
  • 1 Tags
  • 0 Comments
Date: April 28 2016          Start: 2:25 PM          End: Estimate 2:45 PM Affected Areas:  Little Shuswap & Lee Creek Affected Services:   Internet|Television|Phone Description:Switching over to stand-by generator power. Technician in Charge: Ian Webster Resolution: By passed UPS, straight to stand-by generator. Real time updates will be posted online – (Mascon Outage Reports)
28Apr2016

CLOSED: Sun Peaks

  • By Matt - Customer Service
  • 1 Tags
  • 0 Comments
Date: April 28 2016          Start: 3:00 PM          End: May 2 2016 8:00 AM Affected Areas:  Sun Peaks Affected Services:   Television Description:Due to the youth attendance this weekend and the content on Channel 16, The Movie Network 3, we will be shutting down this channel at 3:00 PM Thursday, April 28 for the weekend. It will be
28Apr2016

CLOSED: TOFINO

  • By David - Customer Service
  • 1 Tags
  • 0 Comments
Date: April 28 2016          Start: 6:00 AM          End: Estimate April 29 4:00 PM Affected Areas:  Tofino Affected Services:   Internet Description: Update: currently there are still about 78 modems offline after switching to our new D3 CMTS. If customers are still having issues please call our toll free number 1-866-832-6020 Technician in Charge: Malcolm Shattock Resolution: Issues have
28Apr2016

CLOSED: North Shore

  • By Debbie - Assistant Manager
  • 1 Tags
  • 0 Comments
Date: Apr 28 2016          Start: 10:55 AM          End: Estimate 11:30 AM Affected Areas:  Charleston Road to Easy Street, Ranch Road, Squilax Anglemont Hwy. Affected Services:   Internet|Phone Description: LE at pole full of water. Technician in Charge: Ian Webster Resolution: Replaced LE that was full of water. Real time updates will be posted online – (Mascon Outage Reports)
28Apr2016

CLOSED: TOFINO

  • By David - Customer Service
  • 1 Tags
  • 0 Comments
Date: April 28 2016          Start: 9:00 AM          End: Estimate 11:00 AM Affected Areas:  Lynn Road and south towards Ukey Affected Services:   Internet|Television Description: UPDATE: The upgrade to the node is taking a bit longer than forecasted technicians are working on it. Technician in Charge: Malcolm Shattock Resolution: Maintenance completed and service restored. Real time
28Apr2016

CLOSED: XCOUNTRY

  • By David - Customer Service
  • 1 Tags
  • 0 Comments
Date: April 28 2016          Start: 5:00 AM          End: Estimate 2:00 PM Affected Areas:  Customers connected through the Lookoff Tower Affected Services:   Internet Description: Customers are unable to get a DHCP lease Technician in Charge: Support Resolution: Xcountry says no issues found Real time updates will be posted online – (Mascon Outage Reports)
27Apr2016

CLOSED: Tofino

  • By Debbie - Assistant Manager
  • 1 Tags
  • 0 Comments
Date: April 26 2016          Start: 12:14 PM          End: Estimate 7:00 PM Affected Areas:  All Systems Affected Services:   Internet/Television Description: All services are down due to motor vehicle accident taking down power. Technician in Charge: Technical Support Resolution:Power has been restored. Real time updates will be posted online – (Mascon Outage Reports)
26Apr2016

CLOSED: White Lake

  • By Matt - Customer Service
  • 1 Tags
  • 0 Comments
Date: April 26 2016          Start: 1:30 PM          End: Estimate 3:00 PM Affected Areas:  All Systems Affected Services:   Internet Description:Shaw fibre cut has taken down internet service. Technician in Charge: Technical Support Resolution: Shaw has repaired the fibre break. Real time updates will be posted online – (Mascon Outage Reports)
26Apr2016

CLOSED: Tofino

  • By Matt - Customer Service
  • 1 Tags
  • 0 Comments
Date: April 26 2016          Start: 1:30 PM          End: Estimate 3:00 PM Affected Areas:  All Systems Affected Services:   Internet Description:Shaw fibre cut has taken down internet service. Technician in Charge: Technical Support Resolution: Shaw has repaired the fibre break. Real time updates will be posted online – (Mascon Outage Reports)
26Apr2016

CLOSED: Sun Peaks

  • By Matt - Customer Service
  • 1 Tags
  • 0 Comments
Date: April 26 2016          Start: 1:30 PM          End: Estimate 3:00 PM Affected Areas:  All Systems Affected Services:   Internet Description:Shaw fibre cut has taken down internet service. Technician in Charge: Technical Support Resolution: Shaw has repaired the fibre break. Real time updates will be posted online – (Mascon Outage Reports)
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