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30Mar2016

CLOSED: Tofino

  • By Paul - Web Administrator
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Date: March 30 2016          Start: 4:49 PM          End:  9:00AM March 31st Affected Areas:  Tofino Resorts Affected Services:   |Television| Description: We are currently experiencing problems with channel 31 Sportsnet Pacific, this will only affect the resorts in tofino. Our tech is looking into what is causing the problems with channel 31 Sportsnet Pacific. Technician in Charge:
29Mar2016

CLOSED: All Systems

  • By Derrick - Systems Administrator
  • 1 Tags
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Date: March 29 – March 29 2016          Start: 9:15 PM          End: Estimate 9:30 AM Affected Areas:  Mascon Office Affected Services:  Office phone. Description: Conducting a software update for the phone system, very brief outage. Technician in Charge: Tech Support Resolution: Completed Real time updates will be posted online – (Mascon Outage Reports)
29Mar2016

CLOSED: All Systems

  • By Paul - Web Administrator
  • 1 Tags
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Date: March 29 – March 30 2016          Start: 11:00 PM          End: Estimate 1:00 AM Affected Areas:  Digital & HD Receivers Affected Services:  Television Description: We will be doing an upgrade on the i-Guide (onscreen program guide) used on our Digital and HD receivers to allow for future improvements. Technician in Charge: Tech Support Resolution:
24Mar2016

CLOSED: SICAMOUS

  • By Paul - Web Administrator
  • 1 Tags
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Date: March 24 2016          Start: 1:15 PM          End: Estimate 1:35 PM Affected Areas:  1205 Riverside Affected Services:   Internet|Television|Phone Description: Replacing a suspect Amplifier in the Electrical Room. Technician in Charge: Kade Kirchenko Resolution: Amplifier has been replaces and service is back up and running. Real time updates will be posted online – (Mascon Outage Reports)
24Mar2016

CLOSED: MARKDALE

  • By Paul - Web Administrator
  • 1 Tags
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Date: March 24 2016          Start: 10:00 AM          End: Estimate 3:01 PM Affected Areas:  Markdale Internet customers Affected Services:   Internet|Phone Description:There appears to be an issue affecting their CMTS, no modems will be able to access the Internet. Technician in Charge: David Harrington Resolution: Markdale has stabilized the CMTS everything should be ok for the
24Mar2016

Mascon Easter Hours

  • By Paul - Web Administrator
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Our office will be closed Good Friday (March 25th) and Easter Monday (March 28th) Technical support will be available from 8am – 4pm https://mascon.ca/contact/
24Mar2016

CLOSED: XCOUNTRY

  • By Paul - Web Administrator
  • 1 Tags
  • 0 Comments
Date: March 24 2016          Start: 6:00 AM          End: Estimate 1:00 PM Affected Areas:  All subscribers off of the LOOK OFF & ATV towers. Affected Services:   Internet Description: There will be outages on our wireless system this morning as we are replacing a link. Technician in Charge: Hailey Wassen Resolution: Link replaced Real time updates will be
23Mar2016

CLOSED: Chase

  • By Paul - Web Administrator
  • 1 Tags
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Date: March 23 2016          Start: 6:50PM          End: Estimate 8:30PM Affected Areas:  Hillside, Montgomery Place, Currie Ave, Okanagan, Shuswap, Coburn, Sicamous, Bay Dr, Beach Cr. Affected Services:   Internet|Television|Phone Description: We have a piece of equipment offline that is affecting all of our services.  A technician has been sent out to fix the equipment.
23Mar2016

CLOSED: Markdale

  • By Paul - Web Administrator
  • 1 Tags
  • 0 Comments
Date: March 23 2016          Start: 10:00 AM          End: Estimate 1:00 PM Affected Areas:  Markdale Customers Affected Services:   Internet|Phone Description: There appears to be an issue with their CMTS and there is also a cable torn down in the Eugenia area. Technicians have been dispatched. Technician in Charge: David Harrington Resolution: Issues resolved Real time
22Mar2016

CLOSED: Tofino

  • By Paul - Web Administrator
  • 1 Tags
  • 0 Comments
Date: March 23 2016          Start: 6:00 AM          End: Estimate 7:00 AM Affected Areas: Tofino businesses Affected Services:  Television Description: Relocating a piece of gear to the new head end. While the equipment gets moved some businesses will not have television service. Technician in Charge: Malcolm Shattock Resolution: Relocation completed and service restored. Real time updates will
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