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29Sep2015

CLOSED:Pritchard

  • By Matt - Customer Service
  • 1 Tags
  • 0 Comments
Date/Time of Outage: 9/29/2015 @ 3:15 PM. Time of Resolution:  4:00 PM Description:  4909 and up on Gurella. Last amp on Gurella is not passing Channel 5. Replacing amp. Reason:Amp has been replaced.
29Sep2015

CLOSED:Chase

  • By David - Customer Service
  • 1 Tags
  • 0 Comments
Date/Time of Outage: 9/29/2015 @ 10:45 AM. Description:Replacing Equipment affected streets  Shepherd, Cottonwood, Mason   Resolution: Equipment replaced
23Sep2015

Closed: Mascon phone system upgrades.

  • By Derrick - Systems Administrator
  • 1 Tags
  • 0 Comments
Date/Time of Outage: 9/24/2015 @ 5:00 AM. Time of Resolution:  7AM Description:  Office phone system will be down while we complete upgrades to the system here. Reason: Upgrades complete.
21Sep2015

AirSPEED installation fees and extras

  • By Paul - Web Administrator
  • 1 Tags
  • 0 Comments
  Trade in Credit – $100 Installation – $75 Purchase Equipment – $299 Rent Equipment – $9.95-mo4 Trade in your existing AirSPEED Wireless equipment or any competitors wireless equipment and upgrade to WiMAX. Installation of Subscriber Access Point, Antenna, wiring and configuration of the first computer. Easy payment plan – $50/mo for 6 months. Equipment
21Sep2015

CLOSED: Pritchard

  • By Paul - Web Administrator
  • 1 Tags
  • 0 Comments
Date/Time of Outage: 9/20/2015 @ 11:50 PM. Time of Resolution:  Unknown Description:  Internet service in Pritchard is currently down, cause unknown …technicians are investigating. Reason: CMTS rebooted, services restored.
21Sep2015

CLOSED: Linux Web Hosting

  • By Paul - Web Administrator
  • 1 Tags
  • 0 Comments
Date/Time of Outage: 9/21/2015 @ 1:00 AM. Time of Resolution:  Unknown Description:  Web hosting services (website and email) on our Linux server are currently down, reason is unknown …technicians are investigating. Update: Mail and website service has been restored however the cause of the issue is still under investigation, there may more brief outages as
20Sep2015

CLOSED:North Shuswap

  • By David - Customer Service
  • 1 Tags
  • 0 Comments
Date/Time of Outage: 9/20/2015 @5:25 PM. Time of Resolution:  9/20/2015   @ 8:20PM. Description:A power bump knocked a piece of gear off power and it failed to re start technicians have been dispatched Re booted a piece of gear that had not restarted after power fluctuation  
16Sep2015

Closed: Chase/Pritchard/Nshu 911 Services down.

  • By Derrick - Systems Administrator
  • 1 Tags
  • 0 Comments
Date/Time of Outage: 9/16/2015 @ 10:00 AM. Time of Resolution:  9/17/2015   @ 9:00AM. Description:  At this time E911 services are failing to route. A 911 call will get a busy tone.   This appears to be a problem with a carrier downstream of us.  We are working with them to resolve the issue.  Issue found
14Sep2015

CLOSED – North Shuswap

  • By Paul - Web Administrator
  • 1 Tags
  • 0 Comments
Date/Time of Outage: 9/14/2015 @ 10:22:00 AM. Time of Resolution: Unknown Description: Several channels out including 239 and 305. Reason: Transmod has been repaired.
14Sep2015

CLOSED: Sicamous

  • By Paul - Web Administrator
  • 1 Tags
  • 0 Comments
Date/Time of Outage: 9/13/2015 @ 8:00pm. Time of Resolution: Unknown Description: Brief power outage, Old Town Node1 is down, possibly blown fuse. 68 customers offline. Power restored at 3am. 90 modems still off this morning. Technician has been dispatched. Reason: Fuse has been replaced.
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